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Adult Safeguarding Practitioner
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
North East England
GBP 49,387 - 56,515 per year
GP/General Practitioner
Job summary The Safeguarding Practitioner is a key role supporting the Trust's safeguarding agenda and ensuring compliance with statutory, regulatory and pro...
12 day(s) ago
Adult Safeguarding Practitioner
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
North East England
GBP 49,387 - 56,515 per year
GP/General Practitioner
Job summary The Safeguarding Practitioner is a key role supporting the Trust's safeguarding agenda and ensuring compliance with statutory, regulatory and pro...
12 day(s) ago
Enhanced Recovery Practitioner
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
North East England
GBP 49,387 - 56,515 per year
GP/General Practitioner
Job summary Since April 2023, The Robert Jones and Agnes Hunt Orthopaedic hospital has an Enhanced Recovery (EH) programme in place for all arthroplasty pati...
25 day(s) ago
Enhanced Recovery Practitioner
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
North East England
GBP 49,387 - 56,515 per year
GP/General Practitioner
Job summary Since April 2023, The Robert Jones and Agnes Hunt Orthopaedic hospital has an Enhanced Recovery (EH) programme in place for all arthroplasty pati...
25 day(s) ago
Outpatient booking co-ordinator
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Inner London, Greater London
GBP 25,760 - 27,476 per year
GP/General Practitioner
Job summary Previous applicants need not apply We are seeking to recruit an Outpatient Booking Co-ordinator to join the busy outpatient section of the MSK book…
1 month(s) ago
Outpatient booking co-ordinator
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Inner London, Greater London
GBP 25,760 - 27,476 per year
GP/General Practitioner
Job summary Previous applicants need not apply We are seeking to recruit an Outpatient Booking Co-ordinator to join the busy outpatient section of the MSK book…
1 month(s) ago
Adult Safeguarding Practitioner
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust View all jobs
Posted 12 day(s) ago
Reference: 2452332
Job summary
The Safeguarding Practitioner is a key role supporting the Trust's safeguarding agenda and ensuring compliance with statutory, regulatory and professional safeguarding requirements. Working alongside the Named Nurse Safeguarding, the post holder will provide specialist advice, leadership and support to staff, promote a culture where safeguarding is everyone's responsibility, and coordinate responses to safeguarding concerns. The role is essential in providing organisational assurance, supporting safeguarding governance, and maintaining effective multi-agency working to safeguard adults at risk.
Main duties of the job
Duties and Responsibilities
- Provide specialist safeguarding advice and support to Trust staff.
- Coordinate safeguarding concerns, referrals, DoLS applications, domestic abuse risk assessments and MARAC referrals.
- Deliver safeguarding training and awareness programmes.
- Work with multidisciplinary teams and partner agencies to achieve effective safeguarding outcomes.
- Support safeguarding governance through audits, reviews, reporting and shared learning.
- Assist the Named Nurse in delivering safeguarding priorities, projects and assurance processes.
- Promote Making Safeguarding Personal and provide professional challenge where appropriate.
- Maintain accurate records and information governance standards.
- Provide safeguarding supervision and support for complex cases.
Education and Professional Development
- Maintain safeguarding expertise through continuous professional development, supervision and appraisal.
- Support evidence-based practice and organisational learning.
Leadership
- Contribute to safeguarding committees, networks and partnership meetings.
- Act as a role model, promoting a positive safeguarding culture across the Trust.
- Communicate complex and sensitive information effectively to a range of audiences.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
In the National Staff Survey, 69% of our staff would recommend the Trust as a place to work and 91% would recommend the hospital to a friend or relative for treatment.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities.
RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Details
Date posted
27 October 2026
Pay scheme
Agenda for change
Band
Band 7
Salary
£49,387 to £56,515 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
224-PA20261003957
Job locations
The Robert Jones & Agnes Hunt Orthopaedic Hospital
Gobowen
Oswestry
SY10 7AG
United Kingdom
Job description
Job responsibilities
Main Responsibilities
- Provide specialist safeguarding advice, support and guidance to staff across the Trust.
- Coordinate and manage safeguarding concerns, safeguarding referrals, DoLS applications, domestic abuse risk assessments and MARAC referrals.
- Deliver and support safeguarding training, education and awareness programmes, including Level 3 safeguarding training.
- Promote the principles of Making Safeguarding Personal and ensure the voice of the adult is central to decision-making.
- Work collaboratively with multidisciplinary teams, local authorities and partner agencies to achieve effective safeguarding outcomes.
- Support the implementation of safeguarding legislation, policies, procedures and best practice across the organisation.
- Review safeguarding incidents, undertake audits and contribute to quality improvement, governance and organisational learning.
- Support the Named Nurse Safeguarding in delivering the Trust safeguarding strategy, objectives and statutory responsibilities.
- Contribute to safeguarding supervision, staff support and debriefing following complex safeguarding cases.
- Maintain accurate records and reports in accordance with professional, legal and information governance requirements.
- Represent the Trust at safeguarding forums, network meetings and multi-agency partnerships as required.
- Act as a visible safeguarding leader and role model, promoting a positive safeguarding culture throughout the Trust.
Job description Job responsibilities Main Responsibilities Provide specialist safeguarding advice, support and guidance to staff across the Trust. Coordinate and manage safeguarding concerns, safeguarding referrals, DoLS applications, domestic abuse risk assessments and MARAC referrals. Deliver and support safeguarding training, education and awareness programmes, including Level 3 safeguarding training. Promote the principles of Making Safeguarding Personal and ensure the voice of the adult is central to decision-making. Work collaboratively with multidisciplinary teams, local authorities and partner agencies to achieve effective safeguarding outcomes. Support the implementation of safeguarding legislation, policies, procedures and best practice across the organisation. Review safeguarding incidents, undertake audits and contribute to quality improvement, governance and organisational learning. Support the Named Nurse Safeguarding in delivering the Trust safeguarding strategy, objectives and statutory responsibilities. Contribute to safeguarding supervision, staff support and debriefing following complex safeguarding cases. Maintain accurate records and reports in accordance with professional, legal and information governance requirements. Represent the Trust at safeguarding forums, network meetings and multi-agency partnerships as required. Act as a visible safeguarding leader and role model, promoting a positive safeguarding culture throughout the Trust.
Person Specification
Qualifications
Essential
- Full NMC Registration (Adult / RMN / LD)
- Relevant degree or demonstration equivalent in experience and knowledge
- Evidence of ongoing professional development (within safeguarding sphere)
- Clinical supervision / mentorship training
- Level 3 Safeguarding Adult Training
Desirable
- Level 4 Safeguarding Adult Training
- Safeguarding relevant qualification
Experience & Knowledge
Essential
- Minimum 3 years post qualification
- Knowledge of current local and national guidance in relation to Safeguarding Adults
- Knowledge of legal frameworks and legislation in relation to Safeguarding Adults
- Knowledge of Mental Capacity Act, Deprivation of Liberty Safeguards, Liberty Protection Safeguards, Domestic Abuse Act, Gender Based Abuse and associated health and social care legislation
- Evidence of multi-agency / MDT / collaborative working
- Evidence of current issues affecting Safeguarding Adults, Learning Disabilities and Dementia
- Experience of supporting the development of policy, procedures and processes
Desirable
- Experience of facilitating Safeguarding Supervision with clinical staff
- Experiencing of conducting clinical audit
Skills & Competencies
Essential
- Excellent inter-personal skills including effective conflict resolution skills
- Excellent verbal and written communication skills with attention to detail
- Excellent presentation skills with confidence to deliver training to wide range of clinical colleagues
- Excellent facilitation, negotiation and leadership skills
- Excellent organisational skills with ability to prioritise workload
- Ability to use initiative and work to competing deadlines
- Ability to navigate IT systems and packages such as Excel, Word, and PowerPoint in order to manage databases / spreadsheets
- Ability to analyse and interpret data and situation and offer appropriate advice and guidance
Personal Qualities & Trust Values
Essential
- Ability to act as safeguarding role model, motivating and inspiring others
- Ability to challenge practice in an empathetic and approachable manner
- Demonstrates compassion and respect (and all Trust values) within everyday practice
- Demonstrate safeguarding enthusiasm and passion
- Demonstrates confidence in dealing with highly sensitive, emotive and emotionally challenging information
- Demonstrates copies strategies for self / others / colleagues due to effects of safeguarding work
Person Specification Qualifications Essential Full NMC Registration (Adult / RMN / LD) Relevant degree or demonstration equivalent in experience and knowledge Evidence of ongoing professional development (within safeguarding sphere) Clinical supervision / mentorship training Level 3 Safeguarding Adult Training Desirable Level 4 Safeguarding Adult Training Safeguarding relevant qualification Experience & Knowledge Essential Minimum 3 years post qualification Knowledge of current local and national guidance in relation to Safeguarding Adults Knowledge of legal frameworks and legislation in relation to Safeguarding Adults Knowledge of Mental Capacity Act, Deprivation of Liberty Safeguards, Liberty Protection Safeguards, Domestic Abuse Act, Gender Based Abuse and associated health and social care legislation Evidence of multi-agency / MDT / collaborative working Evidence of current issues affecting Safeguarding Adults, Learning Disabilities and Dementia Experience of supporting the development of policy, procedures and processes Desirable Experience of facilitating Safeguarding Supervision with clinical staff Experiencing of conducting clinical audit Skills & Competencies Essential Excellent inter-personal skills including effective conflict resolution skills Excellent verbal and written communication skills with attention to detail Excellent presentation skills with confidence to deliver training to wide range of clinical colleagues Excellent facilitation, negotiation and leadership skills Excellent organisational skills with ability to prioritise workload Ability to use initiative and work to competing deadlines Ability to navigate IT systems and packages such as Excel, Word, and PowerPoint in order to manage databases / spreadsheets Ability to analyse and interpret data and situation and offer appropriate advice and guidance Personal Qualities & Trust Values Essential Ability to act as safeguarding role model, motivating and inspiring others Ability to challenge practice in an empathetic and approachable manner Demonstrates compassion and respect (and all Trust values) within everyday practice Demonstrate safeguarding enthusiasm and passion Demonstrates confidence in dealing with highly sensitive, emotive and emotionally challenging information Demonstrates copies strategies for self / others / colleagues due to effects of safeguarding work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The Robert Jones & Agnes Hunt Orthopaedic Hospital
Gobowen
Oswestry
SY10 7AG
United Kingdom
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The Robert Jones & Agnes Hunt Orthopaedic Hospital
Gobowen
Oswestry
SY10 7AG
United Kingdom
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
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Enhanced Recovery Practitioner
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust View all jobs
Posted 25 day(s) ago
Reference: 2426212
Job summary
Since April 2023, The Robert Jones and Agnes Hunt Orthopaedic hospital has an Enhanced Recovery (EH) programme in place for all arthroplasty patients this is now standard practice in many hospitals for a range of surgical procedures. This is service is led by 2 orthopaedic consultants Nial Graham and Geraint Thomas and Enhanced Recovery Lead Rebecca Warren.
Enhanced recovery is an evidence-based approach that helps people to recover more quickly after having surgery. It aims to ensure that patients are as healthy as possible prior to treatment, receive the best possible care during their operation and receive the best possible care while recovering. Enhanced recovery programmes aim to get patients back to full health as quickly as possible. Research has shown that the earlier a person gets out of bed and starts walking, eating, and drinking after an operation, the shorter their recovery time will be.
The post holder will be an expert clinical practitioner responsible for providing advanced clinical skills and knowledge for orthopaedic patients, ensuring their effective management and treatment.
The purpose of the role is to improve the patient journey/patient experience from preadmission through to follow up after discharge ensuring seamless care.
Main duties of the job
The Clinical responsibilities have been divided into the following areas:
Pre op education
Post op mobilisation
Hip and knee schoolImmediate post op pathway (day of surgery)
Postoperative Care
Post discharge care
Outpatient clinics(Follow up care)
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Details
Date posted
14 October 2026
Pay scheme
Agenda for change
Band
Band 7
Salary
£49,387 to £56,515 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
224-PA20260703772-1
Job locations
Robert Jones and Agnes Hunt
Twmpath Lane
Oswestry
SY10 7AG
United Kingdom
Job description
Job responsibilities
The successful candidates will be part of a larger arthroplasty practitioner team and there will be an element of cross cover with this team to enable a 365-day service
The post holder is required to work as part of a specialty multi-disciplinary clinical team to provide the highest standard of care for the relevant patient group. Delivery of care is patient focused with an emphasis on meeting individual patients needs during the preoperative, perioperative, postoperative and follow-up phases of care.
The key characteristics of the role are in line with the HCPC currently relevant.
- Take responsibility for case management and coordination of relevant clinics (MDTs, complex case clinics are an example) from a clinical perspective
- Act as an advanced surgical practitioner in the relevant specialty
- Have an advanced knowledge of the relevant specialty, in order to plan and provide care and treatment.
- Provide health education and counselling pathways relevant to the patient group
- Continuously improve patient care through audit, research and development of patient information this will include the submission of timely audits to show compliance with national standards
- Provide education to other staff groups caring for the relevant patient group to ensure standards of care are continually met.
Job description Job responsibilities The successful candidates will be part of a larger arthroplasty practitioner team and there will be an element of cross cover with this team to enable a 365-day service The post holder is required to work as part of a specialty multi-disciplinary clinical team to provide the highest standard of care for the relevant patient group. Delivery of care is patient focused with an emphasis on meeting individual patients needs during the preoperative, perioperative, postoperative and follow-up phases of care. The key characteristics of the role are in line with the HCPC currently relevant. Take responsibility for case management and coordination of relevant clinics (MDTs, complex case clinics are an example) from a clinical perspective Act as an advanced surgical practitioner in the relevant specialty Have an advanced knowledge of the relevant specialty, in order to plan and provide care and treatment. Provide health education and counselling pathways relevant to the patient group Continuously improve patient care through audit, research and development of patient information this will include the submission of timely audits to show compliance with national standards Provide education to other staff groups caring for the relevant patient group to ensure standards of care are continually met.
Person Specification
Qualifications and Training
Essential
- RN Diploma or Degree / AHP degree
- Relevant specialty related qualification/module at Degree or Post-graduate level, or equivalent experience
- Masters level qualification in relation to a specific speciality, equivalent experience or willing to work towards
Desirable
- Clinical Post Graduate training including Health and Physical Assessment
- Non-Medical Prescribing Qualification, or ability to study towards
- Evidence of academic study (at Masters or equivalent level) or willing to undertake
- Advanced communications skills course or willing to undertake
Experience
Essential
- Speciality knowledge and clinical experience
- Patient assessment (History taking and physical examination) 5 years postgraduate experience in a nursing / AHP role
- At least one years' Clinical experience of working with adults with conditions related to job role
- Experience of working with service users to develop practice Experience of treatment evaluation or audit
Desirable
- Experience of working as a specialist or advanced practitioner
- Participation in service improvement activities
- Experience of working within a MDT
Skills and Competencies
Essential
- Ability to work as a team member
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Ability to work autonomously / time management Able to prioritise own workload, organisational skills
- Awareness of boundaries of professional experience / extended practice. Ability to work across professional boundaries
- Ability to influence and enhance patient care
- Participated in service development and implementation of change
- Ability to communicate in a variety of settings with patients of varying levels of understanding
- Able to present written information in a logical manner
- Knowledge of professional and NHS issues. Commitment to improve and maintain own development and skills and standard of care with evidence of on-going professional development
- Excellent communication skills
- Good team working, supporting each other to deliver the service. Able to work on own initiative
- Ability to build constructive relationships with empathy
- Ability to treat users with respect and dignity, adopting a culturally sensitive approach which considers the holistic needs of the individual.
- Ability to operate effectively and efficiently with associated agencies. Able to use IT systems such as Microsoft applications and data bases
Desirable
- Research / Audit skills. Presentation and teaching skills.
- Ability to lead and effect change
Knowledge (including specialist or technical knowledge required)
Essential
- Ability to critically analyse relevant information
- Awareness of Clinical Governance /Risk Management Issues
Desirable
- Involvement in clinical effectiveness activities
Person Specification Qualifications and Training Essential RN Diploma or Degree / AHP degree Relevant specialty related qualification/module at Degree or Post-graduate level, or equivalent experience Masters level qualification in relation to a specific speciality, equivalent experience or willing to work towards Desirable Clinical Post Graduate training including Health and Physical Assessment Non-Medical Prescribing Qualification, or ability to study towards Evidence of academic study (at Masters or equivalent level) or willing to undertake Advanced communications skills course or willing to undertake Experience Essential Speciality knowledge and clinical experience Patient assessment (History taking and physical examination) 5 years postgraduate experience in a nursing / AHP role At least one years' Clinical experience of working with adults with conditions related to job role Experience of working with service users to develop practice Experience of treatment evaluation or audit Desirable Experience of working as a specialist or advanced practitioner Participation in service improvement activities Experience of working within a MDT Skills and Competencies Essential Ability to work as a team member Ability to develop effective interpersonal relationships with colleagues in the health care setting Ability to work autonomously / time management Able to prioritise own workload, organisational skills Awareness of boundaries of professional experience / extended practice. Ability to work across professional boundaries Ability to influence and enhance patient care Participated in service development and implementation of change Ability to communicate in a variety of settings with patients of varying levels of understanding Able to present written information in a logical manner Knowledge of professional and NHS issues. Commitment to improve and maintain own development and skills and standard of care with evidence of on-going professional development Excellent communication skills Good team working, supporting each other to deliver the service. Able to work on own initiative Ability to build constructive relationships with empathy Ability to treat users with respect and dignity, adopting a culturally sensitive approach which considers the holistic needs of the individual. Ability to operate effectively and efficiently with associated agencies. Able to use IT systems such as Microsoft applications and data bases Desirable Research / Audit skills. Presentation and teaching skills. Ability to lead and effect change Knowledge (including specialist or technical knowledge required) Essential Ability to critically analyse relevant information Awareness of Clinical Governance /Risk Management Issues Desirable Involvement in clinical effectiveness activities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
Robert Jones and Agnes Hunt
Twmpath Lane
Oswestry
SY10 7AG
United Kingdom
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
Robert Jones and Agnes Hunt
Twmpath Lane
Oswestry
SY10 7AG
United Kingdom
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Outpatient booking co-ordinator
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust View all jobs
Posted 1 month(s) ago
Reference: 224-PA20260903893
Job summary
Previous applicants need not apply
We are seeking to recruit an Outpatient Booking Co-ordinator to join the busy outpatient section of the MSK booking team.
Applicants must hold NVQ Level 3 in relevant subject (or demonstrable equivalent experience). Experience of working in a busy office environment and using computers is essential. Experience of using Careflow is desirable but training in the use of necessary computer systems will be provided.
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits.
Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a partial or full booking process receiving paper and electronic referrals for Outpatient specialties.
Each Booking Co-ordinator will have a lead responsibility for clinic management for a group of Consultants/Specialties. Booking Co-ordinators will be expected to provide cross cover to other Specialties in the absence of colleagues.
The Outpatient Booking Co-ordinator will manage and co-ordinate the outpatient pathway from the acceptance of the referral, through to the outpatient appointment. To ensure appointments are booked according to the Consultants protocols, booking policies and procedures. Contributing to the overall efficient and effective running of all designated clinics.
Establish and maintain good working relationships with other Access staff, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals & GP Practice staff.
Maintaining a clear and robust outpatient waiting list, monitoring clinic capacity to treat all patients on the outpatient waiting list, working closely with the Outpatient Team Leader and Administrative Service Manager.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities.
RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Details
Date posted
29 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year pro rata per annum
Contract
Permanent
Working pattern
Full-time
Reference number
224-PA20260903893
Job locations
The RJAH Orthopaedic Hospital NHSFT
Oswestry
SY10 7AG
United Kingdom
Job description
Job responsibilities
1. Assigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments.
2. Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request images. Recognising any Red Flag symptoms and escalating these to consultants.
3. Once trained, individuals to maintain a high knowledge of Lorenzo, E-referral service, Image Exchange System, Electronic Patient Record, Spinal Portal, Bookwise, Internal Patient Waiting Lists, Synapse
4. Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.
5. To highlight any referrals that require urgent attention and deal with them promptly; this may involve discussions with the medical/divisional teams directly to arrange where the patient needs to be booked
6. To monitor daily the Patient Tracking Lists (PTL) for the designated specialties by tracking, booking and closing patients episodes and pathways where appropriate, ensuring that all new patients are booked according to current waiting times targets and the PTL is complete by the monthly/weekly deadline
7. To be responsible for authorised over booking where appropriate, ensuing priority of patients is considered through reviewing several databases and consideration a range of options, such as diagnostics, new and old patients and patients in trouble, seeking assistance from the Outpatient Team Leader or Administrative Service Manager when needed.
8. Support patients in trouble by escalating concerns to Consultant colleagues and the safeguarding team as necessary.
9. Ensure all relevant documentation is scanned onto EPR and filed as appropriate.
10. Liaise with Team Leader regularly to receive updates on waiting times and discuss and make recommendations to improve waiting list management.
11. Provide a daily report on the status of the outpatient waiting list for consultants to whom you are assigned.
12. Ensure that patients receive all the relevant documentation pertaining to their appointment.
13. Plan and liaise with consultants regarding appointments to enable prioritisation of work.
14. Whilst arranging appointment dates use knowledge of clinic capacity.
15. To constantly work adhering to the Access Policy, keeping abreast of changes as communicated by Senior Staff.
16. Ensuring Choose and Book appointments are booked in correctly, where not, ensuring the appointment is rescheduled appropriately and the patient is informed.
17. Re-arrange or cancel full clinics as directed by the operational team (with and without consultant consultation) where appropriate ensuring full utilisation of remaining clinics.
18. Re-arrange or cancel clinic appointments as requested by the patient (with and without consultant consultation) where appropriate ensuring full utilisation of remaining clinics.
19. Provide detailed information for clinicians regarding their waiting lists.
20. Provide a high level of customer care exchanging information with patients and staff regarding outpatient processes and procedures, such as discussions around individual needs, such as adjustments for patient appointments.
21. Liaise with the Head of Patient Access and Administrative Services Managers to ensure all clinics are utilised and planned efficiently. Notify Consultants on any factors they made need to know resulting in their clinic being affected.
22. To deal with queries from patients, Secretaries, medical and nursing staff in a diplomatic and sympathetic manner, both on the phone and face to face.
23. Ensure all clinic appointments are outcomed correctly from either the clinical outcome form or once the clinic dictation is typed.
24. Communicate with the discharge team to ensure follow-up appointments are booked at a requested point of time, balancing needs and requirements such clinic capacity and Consultant availability.
25. Escalate appropriate issues to Consultants, operational Management, Team Leader &/or Administrative Service Manager.
26. Regularly deal with queries from anxious patients or relatives (gaining appropriate confirmation of patients permission do so) when giving difficult messages such as delays to appointments which can often be met with high emotion, then requiring staff to utilise empathy and direct as appropriate.
27. Deal with Outpatient teams inboxes daily along with personal email, responding in a prompt and correct manner.
28. Participate in providing training within the Department, making sure individual training matrix is up to date.
29. Maintain Lorenzo details and update patient details.
30. Liaise with the Outpatient resource team re: changes, bookings, cancellations. This is to ensure that resources can be appropriately reallocated as necessary.
31. Liaise with other Hospitals to ensure notes and x-rays are forwarded for patients attending clinic.
32. Participate in maintaining physical waiting list filing and general healthcare record filing system.
33. Provide support to the Head of Patient Access, Administrative Services manager and Team Leader.
34. To participate in general administration duties such as the answer phone, cancellation email, post, date stamping, photocopying, scanning and any other technology that may be introduced to support the Trusts systems and processes
35. To contribute to the ongoing service improvement plans and policies for Outpatients, being open to changes to current practices and offering input into meetings/workshops as required.
36. Participate in mandatory training and induction programmes as well as staff appraisal and objective setting
37. Expected to concentrate for long periods of time (up to 2 hours), undertaking outcomes and analysis of Patient Target List.
38. Individuals can expect frequent interruptions from patients calling the department and also colleagues requiring urgent support.
39. There will be occasional exposure to verbal aggression whilst communicating unwelcomed news which can be challenging such as delays to appointments.
40. Ensure all communications and data storage is filed and stored in line with Trust policies and procedures and GDPR.
Job description
Job responsibilities
1. Assigned to specific Consultant Surgeons but there is an expectation that staff will provide support and cover during periods of leave for colleagues, including other departments.
2. Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request images. Recognising any Red Flag symptoms and escalating these to consultants.
3. Once trained, individuals to maintain a high knowledge of Lorenzo, E-referral service, Image Exchange System, Electronic Patient Record, Spinal Portal, Bookwise, Internal Patient Waiting Lists, Synapse
4. Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.
5. To highlight any referrals that require urgent attention and deal with them promptly; this may involve discussions with the medical/divisional teams directly to arrange where the patient needs to be booked
6. To monitor daily the Patient Tracking Lists (PTL) for the designated specialties by tracking, booking and closing patients episodes and pathways where appropriate, ensuring that all new patients are booked according to current waiting times targets and the PTL is complete by the monthly/weekly deadline
7. To be responsible for authorised over booking where appropriate, ensuing priority of patients is considered through reviewing several databases and consideration a range of options, such as diagnostics, new and old patients and patients in trouble, seeking assistance from the Outpatient Team Leader or Administrative Service Manager when needed.
8. Support patients in trouble by escalating concerns to Consultant colleagues and the safeguarding team as necessary.
9. Ensure all relevant documentation is scanned onto EPR and filed as appropriate.
10. Liaise with Team Leader regularly to receive updates on waiting times and discuss and make recommendations to improve waiting list management.
11. Provide a daily report on the status of the outpatient waiting list for consultants to whom you are assigned.
12. Ensure that patients receive all the relevant documentation pertaining to their appointment.
13. Plan and liaise with consultants regarding appointments to enable prioritisation of work.
14. Whilst arranging appointment dates use knowledge of clinic capacity.
15. To constantly work adhering to the Access Policy, keeping abreast of changes as communicated by Senior Staff.
16. Ensuring Choose and Book appointments are booked in correctly, where not, ensuring the appointment is rescheduled appropriately and the patient is informed.
17. Re-arrange or cancel full clinics as directed by the operational team (with and without consultant consultation) where appropriate ensuring full utilisation of remaining clinics.
18. Re-arrange or cancel clinic appointments as requested by the patient (with and without consultant consultation) where appropriate ensuring full utilisation of remaining clinics.
19. Provide detailed information for clinicians regarding their waiting lists.
20. Provide a high level of customer care exchanging information with patients and staff regarding outpatient processes and procedures, such as discussions around individual needs, such as adjustments for patient appointments.
21. Liaise with the Head of Patient Access and Administrative Services Managers to ensure all clinics are utilised and planned efficiently. Notify Consultants on any factors they made need to know resulting in their clinic being affected.
22. To deal with queries from patients, Secretaries, medical and nursing staff in a diplomatic and sympathetic manner, both on the phone and face to face.
23. Ensure all clinic appointments are outcomed correctly from either the clinical outcome form or once the clinic dictation is typed.
24. Communicate with the discharge team to ensure follow-up appointments are booked at a requested point of time, balancing needs and requirements such clinic capacity and Consultant availability.
25. Escalate appropriate issues to Consultants, operational Management, Team Leader &/or Administrative Service Manager.
26. Regularly deal with queries from anxious patients or relatives (gaining appropriate confirmation of patients permission do so) when giving difficult messages such as delays to appointments which can often be met with high emotion, then requiring staff to utilise empathy and direct as appropriate.
27. Deal with Outpatient teams inboxes daily along with personal email, responding in a prompt and correct manner.
28. Participate in providing training within the Department, making sure individual training matrix is up to date.
29. Maintain Lorenzo details and update patient details.
30. Liaise with the Outpatient resource team re: changes, bookings, cancellations. This is to ensure that resources can be appropriately reallocated as necessary.
31. Liaise with other Hospitals to ensure notes and x-rays are forwarded for patients attending clinic.
32. Participate in maintaining physical waiting list filing and general healthcare record filing system.
33. Provide support to the Head of Patient Access, Administrative Services manager and Team Leader.
34. To participate in general administration duties such as the answer phone, cancellation email, post, date stamping, photocopying, scanning and any other technology that may be introduced to support the Trusts systems and processes
35. To contribute to the ongoing service improvement plans and policies for Outpatients, being open to changes to current practices and offering input into meetings/workshops as required.
36. Participate in mandatory training and induction programmes as well as staff appraisal and objective setting
37. Expected to concentrate for long periods of time (up to 2 hours), undertaking outcomes and analysis of Patient Target List.
38. Individuals can expect frequent interruptions from patients calling the department and also colleagues requiring urgent support.
39. There will be occasional exposure to verbal aggression whilst communicating unwelcomed news which can be challenging such as delays to appointments.
40. Ensure all communications and data storage is filed and stored in line with Trust policies and procedures and GDPR.
Person Specification
Qualifications/Training
Essential
- NVQ Level 3 or equivalent experience
- GCSE Maths and English
Skills/Knowledge
Essential
- High level of verbal and written communication skills
Desirable
- Knowledge of outpatient booking systems
- Knowledge of NHS RTT Targets
Aptitudes and Attributes
Essential
- Team player / able to work flexibly
- Good telephone manner
- Ability to organise and prioritise own work
Desirable
- Able to use a variety of hospital computer systems
Person Specification
Qualifications/Training
Essential
- NVQ Level 3 or equivalent experience
- GCSE Maths and English
Skills/Knowledge
Essential
- High level of verbal and written communication skills
Desirable
- Knowledge of outpatient booking systems
- Knowledge of NHS RTT Targets
Aptitudes and Attributes
Essential
- Team player / able to work flexibly
- Good telephone manner
- Ability to organise and prioritise own work
Desirable
- Able to use a variety of hospital computer systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The RJAH Orthopaedic Hospital NHSFT
Oswestry
SY10 7AG
United Kingdom
Employer's website
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The RJAH Orthopaedic Hospital NHSFT
Oswestry
SY10 7AG
United Kingdom
Employer's website
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