Job description

Job responsibilities

Professional:

• Assess problems presented opportunistically by patients.
• Provide a safe, high quality and accessible phlebotomy service to the practice population.
• Perform venipunctures and capillary punctures to obtain blood samples from patients.
• Properly label, store, and prepare specimens for laboratory testing and transportation.
• Verify patient identification and medical records before performing procedures.
• Educate patients on the blood draw process and answer any questions.
• Maintain accurate records of patient interactions and specimen collections.
• Follow infection control and safety protocols to ensure a sterile environment.
• Assist with clerical duties, such as scheduling appointments and updating patient records.
• Ensure infection control guidelines are maintained.
• Communicate effectively with other members of the primary health care team.
• Preserve confidentiality.
• Any other duties considered relevant to the post.

Managerial:

• Assist patients to identify their health needs.
• Responsible for the maintenance of equipment and stock control.
• Manage and organise individual patient consultations.
• Attend staff meetings.
• Effectively manage own time, workload and resources.
• Preserve confidentiality of information gained at all times.

Educational:

• Identify personal development and training needs in conjunction with the Nurse Manager.
• Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and or professional development.

Health and Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Confidentiality:

The post holder must maintain confidentiality of information in accordance with professional and PML policy. The post holder may access information only on a need-to-know basis in the direct discharge of duties and divulge information only in the proper course of duties.

Safeguarding:

• To recognise that promoting the welfare and safeguarding children, young people and adults is everyones business and access training and supervision as appropriate to the role.
• To support the organisation in ensuring service users are protected from abuse or the risk of abuse and their human rights are respected and upheld.
• To ensure concerns are responded to appropriately in line with the organisations Safeguarding Adults Policy and the Child Protection Policy and interagency safeguarding procedures.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. This may mean study in staff members own time.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Person Specification

Qualifications

Essential

• Completion of an accredited phlebotomy training program.

Skills and Attributes

Essential

• Strong communication skills, both written and verbal.
• Influencing and assertiveness skills.
• Understands the importance of team working.
• Commitment to ongoing training and development.
• Able to work with patients and staff in emotional circumstances.
• Able to meet deadlines.
• Good time management.
• Strong IT skills, including proficiency in Microsoft Word.
• Flexible and adaptable to change.

Experience

Essential

• Clear understanding of clinical governance and guidelines.
• Strong knowledge of venipuncture techniques and medical terminology.
• Excellent interpersonal and communication skills.
• Ability to work efficiently in a fast-paced healthcare environment.

Desirable

• Experience of working in a Primary Care Setting.
• Experience of working in a GP practice.
• Experience using Emis Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Principal Medical Limited

Address

Banbury Cross Health Centre

South Bar Street

Banbury

Oxfordshire

OX16 9AD

United Kingdom

Employer's website

https://www.principal-medical.co.uk (Opens in a new tab)

Job description

Job responsibilities

Role Accountabilities

Administrative & Operational Support

Provide routine clerical and administrative support to ensure the effective running of theservice.

Accurately complete basic administrative tasks such as filing, photocopying, scanning, anddata entry.

Assist with the preparation of documents, reports, spreadsheets, and presentations underguidance from senior staff.

Information Management

Maintain accurate and well-organised records, documents, and filing systems.

Ensure information is updated promptly and stored in accordance with organisational andNHS policies.

Handle all data responsibly, ensuring confidentiality, accuracy, and compliance with dataprotection and governance standards.

Communication and Coordination

Provide courteous, professional, and timely responses to internal and external enquiries,including patients, callers, and colleagues.

Support clear communication within the team by relaying messages, sharing informationappropriately, and maintaining effective channels of contact.

Act as a helpful first point of contact for telephone calls, emails, and general enquiries.

Confidentiality, Compliance & Governance

Manage sensitive information appropriately, following confidentiality requirements, dataprotection regulations (e.g., GDPR), and NHS governance policies.

Follow organisational procedures to maintain compliance and support safe, high-qualityservice delivery.

Team Contribution & Professional Development

Work collaboratively with colleagues, contributing to a positive, supportive team environment.

Show willingness to learn, adapt to new administrative systems and tools, and develop skillsas required.

Support the wider team to achieve service objectives efficiently, demonstrating reliability anda proactive approach to tasks.

Person Specification

Skills and Knowledge

Essential

• Ability to carry out routine administrative tasks accurately (filing, scanning, data entry).
• Good written and verbal communication skills.
• Ability to follow procedures, policies, and guidance.
• Basic numeracy and IT literacy (e.g., Microsoft Office, email).
• Ability to work with accuracy and attention to detail.
• Ability to learn and adapt to new systems and tools.
• Awareness of confidentiality and data protection principles.
• Understanding of the importance of good record keeping.
• Ability to organise own workload with supervision.

Desirable

• Knowledge of NHS systems or administrative procedures.

Experience

Essential

• Experience using basic IT systems (e.g., email, word processing).
• Experience working in any customer-facing, service, or team environment (paid or voluntary).

Desirable

• Previous administrative experience.
• Experience handling sensitive or confidential information.

Behaviours and Attributes

Essential

• Polite, professional, and courteous manner.
• Reliable, punctual, and willing to learn.
• Ability to work calmly and effectively when dealing with enquiries.
• Respectful of diversity and inclusive in approach.
• Willingness to undertake training and development.
• Flexible approach to supporting service needs.
• Positive attitude and commitment to contributing to a supportive team
• environment.

Qualifications

Essential

• Good general standard of education (e.g., GCSEs or equivalent).
• English and Maths at GCSE Grade C/4 or above (or equivalent).

Desirable

• Relevant administrative or IT training/certificates.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Key Medical Practice

Address

The KEY Medical Practice

Exeter Close

Kidlington

Oxfordshire

OX5 1AP

United Kingdom

Employer's website

https://keymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Team Leadership & Workforce Development

Lead, supervise and develop the research nursing team, providing line management, workforce planning, staff deployment, mentoring, training and performance support to maintain a skilled, motivated and high-performing workforce.

Clinical Research Delivery

Manage a portfolio of commercial and non-commercial studies, delivering participant-centred care, undertaking study procedures, ensuring protocol compliance, maintaining accurate documentation and supporting safe, high-quality research delivery across PML sites.

Service Leadership & Operational Delivery

Oversee day-to-day research operations, coordinate study allocation and staffing, support recruitment targets, implement new studies, resolve operational challenges and contribute to service development and research growth.

Governance, Quality & Compliance

Ensure compliance with ICH-GCP, research governance, SOPs and regulatory requirements. Support audits, monitoring visits, quality improvement, risk management, incident reporting and data protection standards.

Research Development & Growth

Promote research across PML, support study feasibility and implementation, strengthen partnerships with sponsors and research networks, and help expand research opportunities and participant recruitment.

Education, Training & Professional Development

Maintain professional registration and research knowledge, complete mandatory training, support staff education and share learning to promote continuous professional and service development.

Person Specification

Experience

Essential

• Significant post-registration experience within research, primary care or other relevant clinical settings.
• Experience of supervising, supporting, mentoring or coordinating clinical staff.
• Experience of workforce coordination, workload management or operational oversight.
• Prior NHS experience.
• Evidence of continuous personal, professional development.
• Experience of working in a multi-disciplinary environment.
• Experience working in clinical research.
• Awareness of relevant obligatory regulations and legal requirements such as the Mental Capacity and Data Protection Act.
• Strong knowledge of clinical trial delivery, ICH-GCP, research governance frameworks and regulatory requirements applicable to research conducted in primary care.

Desirable

• Previous line management experience.
• Significant experience of working in primary care.
• Experience of delivery commercial clinical trials.
• Experience contributing to service improvement, quality improvement or project delivery.
• Laboratory skills.
• Use of EMIS.

Other

Essential

• Self-motivated.
• Flexible and adaptable approach.
• Strong desire to learn and develop self.
• Able to work autonomously whilst supporting collaborative team working.
• Prepared to attend appropriate training and development as required to perform the role.
• Demonstrates professionalism, resilience and a positive approach to leadership and change.
• Strong motivation to work within the field of research.
• Full driving licence/access to car.
• Able to travel independently and attend conferences/training events outside the region.

Qualifications

Essential

• Level 1 registered nurse or equivalent qualification
• Evidence of post-registration learning and development

Desirable

• Postgraduate training

Skills and Knowledge

Essential

• Competency in clinical skills (e.g. vaccine administration, venepuncture, ECG, vital signs).
• Excellent organisational skills with the ability to manage competing priorities and workloads.
• Proven IT skills.
• Excellent communication skills.
• Confidence in learning new systems and databases.
• Demonstrable leadership and people-management skills.
• Ability to support and develop staff through coaching, mentoring and feedback.
• Ability to identify risks, solve problems and escalate issues appropriately.

Desirable

• Knowledge of quality improvement, audit and continuous improvement methodologies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Banbury Cross Health Centre

Address

Banbury Cross Health Centre

6 Oxford Road

Banbury

Oxfordshire

OX16 9AD

United Kingdom

Employer's website

https://www.banburycrosshealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Team Leadership & Workforce Development

Lead, supervise and develop the research nursing team, providing line management, workforce planning, staff deployment, mentoring, training and performance support to maintain a skilled, motivated and high-performing workforce.

Clinical Research Delivery

Manage a portfolio of commercial and non-commercial studies, delivering participant-centred care, undertaking study procedures, ensuring protocol compliance, maintaining accurate documentation and supporting safe, high-quality research delivery across PML sites.

Service Leadership & Operational Delivery

Oversee day-to-day research operations, coordinate study allocation and staffing, support recruitment targets, implement new studies, resolve operational challenges and contribute to service development and research growth.

Governance, Quality & Compliance

Ensure compliance with ICH-GCP, research governance, SOPs and regulatory requirements. Support audits, monitoring visits, quality improvement, risk management, incident reporting and data protection standards.

Research Development & Growth

Promote research across PML, support study feasibility and implementation, strengthen partnerships with sponsors and research networks, and help expand research opportunities and participant recruitment.

Education, Training & Professional Development

Maintain professional registration and research knowledge, complete mandatory training, support staff education and share learning to promote continuous professional and service development.

Person Specification

Experience

Essential

• Significant post-registration experience within research, primary care or other relevant clinical settings.
• Experience of supervising, supporting, mentoring or coordinating clinical staff.
• Experience of workforce coordination, workload management or operational oversight.
• Prior NHS experience.
• Evidence of continuous personal, professional development.
• Experience of working in a multi-disciplinary environment.
• Experience working in clinical research.
• Awareness of relevant obligatory regulations and legal requirements such as the Mental Capacity and Data Protection Act.
• Strong knowledge of clinical trial delivery, ICH-GCP, research governance frameworks and regulatory requirements applicable to research conducted in primary care.

Desirable

• Previous line management experience.
• Significant experience of working in primary care.
• Experience of delivery commercial clinical trials.
• Experience contributing to service improvement, quality improvement or project delivery.
• Laboratory skills.
• Use of EMIS.

Other

Essential

• Self-motivated.
• Flexible and adaptable approach.
• Strong desire to learn and develop self.
• Able to work autonomously whilst supporting collaborative team working.
• Prepared to attend appropriate training and development as required to perform the role.
• Demonstrates professionalism, resilience and a positive approach to leadership and change.
• Strong motivation to work within the field of research.
• Full driving licence/access to car.
• Able to travel independently and attend conferences/training events outside the region.

Qualifications

Essential

• Level 1 registered nurse or equivalent qualification
• Evidence of post-registration learning and development

Desirable

• Postgraduate training

Skills and Knowledge

Essential

• Competency in clinical skills (e.g. vaccine administration, venepuncture, ECG, vital signs).
• Excellent organisational skills with the ability to manage competing priorities and workloads.
• Proven IT skills.
• Excellent communication skills.
• Confidence in learning new systems and databases.
• Demonstrable leadership and people-management skills.
• Ability to support and develop staff through coaching, mentoring and feedback.
• Ability to identify risks, solve problems and escalate issues appropriately.

Desirable

• Knowledge of quality improvement, audit and continuous improvement methodologies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Banbury Cross Health Centre

Address

Banbury Cross Health Centre

6 Oxford Road

Banbury

Oxfordshire

OX16 9AD

United Kingdom

Employer's website

https://www.banburycrosshealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Accountabilities

Specialist Clinical Care

• Provide specialist assessment and management for patients with:
• Type 1 Diabetes primarily managed within OCDEM; however, some individuals will attend primary care for ongoing support, reviews, or shared care management.
• Type 2 Diabetes.
• Gestational Diabetes postpartum follow up within primary care.
• Other forms of diabetes, including:
• Latent Autoimmune Diabetes in Adults (LADA).
• Maturity Onset Diabetes of the Young (MODY).
• Steroid induced hyperglycaemia and diabetes.
• Secondary diabetes (e.g., pancreatic disease, endocrine disorders).
• Drug induced diabetes (e.g., antipsychotics, immunosuppressants).
• Support patients using diabetes technologies such as continuous glucose monitoring (CGM) and flash glucose monitoring.
• Provide safety netting advice including sick day rules and escalation pathways.
• Review and rationalise medication regimens, including deprescribing where clinically appropriate.
• Conduct comprehensive diabetes reviews, including:
• Glycaemic control.
• Cardiovascular risk assessment.
• Medication optimisation.
• Lifestyle review.
• Interpret and monitor glycaemic markers such as HbA1c.
• Initiate and titrate diabetes medications, including insulin where appropriately trained.
• Identify and manage acute diabetes issues such as:
• Hypoglycaemia.
• Hyperglycaemia.
• Early identification of Diabetic Ketoacidosis risk.

Chronic Disease Management

• Provide structured diabetes care aligned with national diabetes guidelines.
• Support achievement of key diabetes care processes within GP practices.
• Monitor patients for long-term complications including:
• Cardiovascular disease.
• Kidney disease.
• Neuropathy.
• Retinopathy.

Patient Education and Self-Management

• Deliver personalised diabetes education to individuals and families.
• Promote lifestyle interventions including:
• Diet modification.
• Weight management.
• Physical activity.
• Support behaviour changes to improve long-term outcomes.
• Educate patients on blood glucose monitoring and medication adherence.
• Digital literacy support.

Practice and Primary Care Support

• Provide specialist advice to GPs and practice nurses on diabetes management.
• Support primary care teams with:
• Insulin initiation and titration.
• Complex medication regimes.
• Difficult-to-control diabetes.
• Contribute to development of diabetes care pathways within the practice.

Population Health and Case Management

• Identify high-risk patients through practice diabetes registers.
• Prioritise patients with poor glycaemic control or complications.
• Support proactive care planning and personalised care plans.

Multidisciplinary Working

• Work collaboratively with:
• Endocrinology specialists.
• General practitioners.
• Practice nurses.
• Dietitians.
• Podiatrists.
• Pharmacists.
• Community healthcare teams.
• Facilitate referrals to secondary care when appropriate.

Quality Improvement and Service Development

• Participate in clinical audits and quality improvement initiatives.
• Support practices in meeting diabetes quality indicators.
• Contribute to development of integrated diabetes services across primary and secondary care.

Education and Training

• Provide training and mentorship to practice nurses and healthcare assistants.
• Deliver diabetes education sessions within the primary care team.
• Promote best practice in diabetes management.
• Maintains and updates competencies through CPD, reflective practice and training.

Position Purpose

• The Diabetes Specialist Nurse (DSN) provides expert clinical care, education, and support for patients with diabetes. The role focuses on improving diabetes management, preventing complications, and promoting patient self-management through specialist assessment, treatment planning, and multidisciplinary collaboration.
• The DSN acts as a key resource for patients, families, and healthcare professionals regarding diabetes management and current best practice.

Additional Accountabilities

• Assess, plan, implement, and evaluate care for patients with Type 1, Type 2, and gestational diabetes.
• Provide specialist advice on:
• Insulin therapy.
• Oral and injectable diabetes medications.
• Continuous glucose monitoring (CGM).
• Monitor and manage complex diabetes cases including:
• Poor glycaemic control.
• Recurrent hypoglycaemia.
• Diabetic ketoacidosis (DKA).
• Support inpatient diabetes management and provide consultation to ward staff.
• Deliver structured diabetes education programs.
• Teach patients:
• Blood glucose monitoring.
• Insulin administration.
• Diet and lifestyle management.
• Hypoglycaemia recognition and treatment.
• Support behaviour changes to improve long-term diabetes control.
• Work collaboratively with the multidisciplinary team including:
• Endocrinologists.
• Dietitians.
• Podiatrists.
• Pharmacists.
• Primary care MDT.
• Contribute to clinical audits and service evaluations.
• Implement evidence-based diabetes guidelines and protocols.
• Participate in development of diabetes care pathways and policies.
• Provide training and guidance to healthcare professionals on diabetes care.
• Mentor junior nursing staff and students.
• Promote best practice in diabetes management across healthcare settings.
• Maintain awareness of advances in diabetes treatments and technology.

Person Specification

Skills and Knowledge

Essential

• Advanced understanding of diabetes management in community settings.
• Insulin therapy initiation and adjustment.
• Interpretation of blood glucose monitoring and continuous glucose monitoring data.
• Ability to deliver complex health information clearly to patients and clinicians.
• Motivational interviewing and behaviour change skills.
• Clinical Decision-Making.
• Autonomous assessment and management of complex diabetes cases.

Qualifications

Essential

• Registered Nurse with the Nursing and Midwifery Council.
• Post-registration experience in diabetes management.
• Evidence of continuing professional development in diabetes care.
• Postgraduate qualification in diabetes care.

Desirable

• Independent prescribing qualification.
• Advanced clinical assessment training.
• Certification in insulin pump therapy or diabetes education.
• Experience in research, audit, or service development.

Leadership

Essential

• Acts as a clinical role model within the primary care team.
• Supports and mentors other nurses and healthcare assistants.
• Encourages best practice in diabetes care across GP practices and Primary Care Networks.
• Contributes to service improvement and innovation in diabetes management.

Behaviours and Attributes

Essential

• Demonstrates empathy, compassion, and respect when supporting people living with diabetes.
• Promotes shared decision-making and encourages patient autonomy in managing conditions such as Type 2 Diabetes and Type 1 Diabetes.
• Recognises the psychological, social, and cultural factors affecting diabetes management.
• Always maintains dignity and confidentiality.
• Works effectively within multidisciplinary teams in primary care.
• Values the contribution of GPs, pharmacists, dietitians, podiatrists, and other healthcare professionals.
• Supports integrated care between primary and specialist diabetes services.
• Contributes positively to team discussions and care planning.

Experience

Essential

• Experience working in primary care or community nursing.
• Experience managing patients with complex diabetes.
• Experience providing patient education and lifestyle support.
• Experience in patient education and chronic disease management.
• Minimum 23 years of clinical experience in diabetes.

Desirable

• Experience supporting diabetes registers or population health initiatives.
• Experience with insulin pumps or diabetes technology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Banbury Cross Health Centre

Address

Banbury Cross Health Centre

6 Oxford Road

Banbury

Oxfordshire

OX16 9AD

United Kingdom

Employer's website

https://www.banburycrosshealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Accountabilities

Specialist Clinical Care

• Provide specialist assessment and management for patients with:
• Type 1 Diabetes primarily managed within OCDEM; however, some individuals will attend primary care for ongoing support, reviews, or shared care management.
• Type 2 Diabetes.
• Gestational Diabetes postpartum follow up within primary care.
• Other forms of diabetes, including:
• Latent Autoimmune Diabetes in Adults (LADA).
• Maturity Onset Diabetes of the Young (MODY).
• Steroid induced hyperglycaemia and diabetes.
• Secondary diabetes (e.g., pancreatic disease, endocrine disorders).
• Drug induced diabetes (e.g., antipsychotics, immunosuppressants).
• Support patients using diabetes technologies such as continuous glucose monitoring (CGM) and flash glucose monitoring.
• Provide safety netting advice including sick day rules and escalation pathways.
• Review and rationalise medication regimens, including deprescribing where clinically appropriate.
• Conduct comprehensive diabetes reviews, including:
• Glycaemic control.
• Cardiovascular risk assessment.
• Medication optimisation.
• Lifestyle review.
• Interpret and monitor glycaemic markers such as HbA1c.
• Initiate and titrate diabetes medications, including insulin where appropriately trained.
• Identify and manage acute diabetes issues such as:
• Hypoglycaemia.
• Hyperglycaemia.
• Early identification of Diabetic Ketoacidosis risk.

Chronic Disease Management

• Provide structured diabetes care aligned with national diabetes guidelines.
• Support achievement of key diabetes care processes within GP practices.
• Monitor patients for long-term complications including:
• Cardiovascular disease.
• Kidney disease.
• Neuropathy.
• Retinopathy.

Patient Education and Self-Management

• Deliver personalised diabetes education to individuals and families.
• Promote lifestyle interventions including:
• Diet modification.
• Weight management.
• Physical activity.
• Support behaviour changes to improve long-term outcomes.
• Educate patients on blood glucose monitoring and medication adherence.
• Digital literacy support.

Practice and Primary Care Support

• Provide specialist advice to GPs and practice nurses on diabetes management.
• Support primary care teams with:
• Insulin initiation and titration.
• Complex medication regimes.
• Difficult-to-control diabetes.
• Contribute to development of diabetes care pathways within the practice.

Population Health and Case Management

• Identify high-risk patients through practice diabetes registers.
• Prioritise patients with poor glycaemic control or complications.
• Support proactive care planning and personalised care plans.

Multidisciplinary Working

• Work collaboratively with:
• Endocrinology specialists.
• General practitioners.
• Practice nurses.
• Dietitians.
• Podiatrists.
• Pharmacists.
• Community healthcare teams.
• Facilitate referrals to secondary care when appropriate.

Quality Improvement and Service Development

• Participate in clinical audits and quality improvement initiatives.
• Support practices in meeting diabetes quality indicators.
• Contribute to development of integrated diabetes services across primary and secondary care.

Education and Training

• Provide training and mentorship to practice nurses and healthcare assistants.
• Deliver diabetes education sessions within the primary care team.
• Promote best practice in diabetes management.
• Maintains and updates competencies through CPD, reflective practice and training.

Position Purpose

• The Diabetes Specialist Nurse (DSN) provides expert clinical care, education, and support for patients with diabetes. The role focuses on improving diabetes management, preventing complications, and promoting patient self-management through specialist assessment, treatment planning, and multidisciplinary collaboration.
• The DSN acts as a key resource for patients, families, and healthcare professionals regarding diabetes management and current best practice.

Additional Accountabilities

• Assess, plan, implement, and evaluate care for patients with Type 1, Type 2, and gestational diabetes.
• Provide specialist advice on:
• Insulin therapy.
• Oral and injectable diabetes medications.
• Continuous glucose monitoring (CGM).
• Monitor and manage complex diabetes cases including:
• Poor glycaemic control.
• Recurrent hypoglycaemia.
• Diabetic ketoacidosis (DKA).
• Support inpatient diabetes management and provide consultation to ward staff.
• Deliver structured diabetes education programs.
• Teach patients:
• Blood glucose monitoring.
• Insulin administration.
• Diet and lifestyle management.
• Hypoglycaemia recognition and treatment.
• Support behaviour changes to improve long-term diabetes control.
• Work collaboratively with the multidisciplinary team including:
• Endocrinologists.
• Dietitians.
• Podiatrists.
• Pharmacists.
• Primary care MDT.
• Contribute to clinical audits and service evaluations.
• Implement evidence-based diabetes guidelines and protocols.
• Participate in development of diabetes care pathways and policies.
• Provide training and guidance to healthcare professionals on diabetes care.
• Mentor junior nursing staff and students.
• Promote best practice in diabetes management across healthcare settings.
• Maintain awareness of advances in diabetes treatments and technology.

Person Specification

Skills and Knowledge

Essential

• Advanced understanding of diabetes management in community settings.
• Insulin therapy initiation and adjustment.
• Interpretation of blood glucose monitoring and continuous glucose monitoring data.
• Ability to deliver complex health information clearly to patients and clinicians.
• Motivational interviewing and behaviour change skills.
• Clinical Decision-Making.
• Autonomous assessment and management of complex diabetes cases.

Qualifications

Essential

• Registered Nurse with the Nursing and Midwifery Council.
• Post-registration experience in diabetes management.
• Evidence of continuing professional development in diabetes care.
• Postgraduate qualification in diabetes care.

Desirable

• Independent prescribing qualification.
• Advanced clinical assessment training.
• Certification in insulin pump therapy or diabetes education.
• Experience in research, audit, or service development.

Leadership

Essential

• Acts as a clinical role model within the primary care team.
• Supports and mentors other nurses and healthcare assistants.
• Encourages best practice in diabetes care across GP practices and Primary Care Networks.
• Contributes to service improvement and innovation in diabetes management.

Behaviours and Attributes

Essential

• Demonstrates empathy, compassion, and respect when supporting people living with diabetes.
• Promotes shared decision-making and encourages patient autonomy in managing conditions such as Type 2 Diabetes and Type 1 Diabetes.
• Recognises the psychological, social, and cultural factors affecting diabetes management.
• Always maintains dignity and confidentiality.
• Works effectively within multidisciplinary teams in primary care.
• Values the contribution of GPs, pharmacists, dietitians, podiatrists, and other healthcare professionals.
• Supports integrated care between primary and specialist diabetes services.
• Contributes positively to team discussions and care planning.

Experience

Essential

• Experience working in primary care or community nursing.
• Experience managing patients with complex diabetes.
• Experience providing patient education and lifestyle support.
• Experience in patient education and chronic disease management.
• Minimum 23 years of clinical experience in diabetes.

Desirable

• Experience supporting diabetes registers or population health initiatives.
• Experience with insulin pumps or diabetes technology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Banbury Cross Health Centre

Address

Banbury Cross Health Centre

6 Oxford Road

Banbury

Oxfordshire

OX16 9AD

United Kingdom

Employer's website

https://www.banburycrosshealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Clinical Leadership & Decision-Making

Act as a senior point of reference for complex clinical queries and risk-based decision-making.

Provide real-time advice, second opinions, and support to GPs and the wider MDT.

Maintain high standards of evidence-based, person-centred care.

People Management & Workforce Development

Support appraisal, performance management, and professional development.

Foster a supportive, inclusive, and high-performing clinical culture.

Governance, Quality & Safety

Contribute to and lead elements of clinical governance, incident review, and quality improvement.

Ensure safe management of results, prescriptions, and clinical workflows across the practice.

Operational & Service Leadership

Work closely with operational leads to manage demand, capacity, and service pressures

Lead or contribute to service redesign, pathway development, and innovation projects

Support day-to-day operational decision-making to ensure safe, effective service delivery.

Strategic Contribution

Contribute to practice strategy, workforce planning, and system-level working.

Build relationships with secondary care, community services, and wider stakeholders.

Person Specification

Experience

Essential

• Proven experience in General Practice.
• Significant post-CCT experience working as an independent GP.
• Demonstrated expertise in managing complex, high-risk and undifferentiated clinical presentations.
• Strong record of safe, high quality, patient centred clinical practice.

Desirable

• Experience of providing senior clinical advice and decision-making support to colleagues.
• Experience of working at a senior advisory level.
• Experience leading quality improvement programmes or governance processes.
• Experience working collaboratively across organisational and professional boundaries.
• Experience supporting, mentoring, or supervising GPs and/or multidisciplinary clinicians.
• Experience of strategic planning, business cases, or commissioning processes.
• Experience of contributing to service development, redesign, or quality improvement.

Qualifications

Essential

• Fully qualified medical doctor (MBBS, MBChB or equivalent).
• GMC registration with license to practice.
• Inclusion on the GP Register and Performers list.
• Evidence of ongoing CPD and revalidation.
• Medical Indemnity appropriate to scope of practice.

Desirable

• Educational roles (e.g. GP Trainer, Educational Supervisor, Appraiser).

Skills and Knowledge

Essential

• Understanding of clinical governance, patient safety, and quality assurance.
• Experience of audit, quality improvement, or service evaluation.
• Ability to use data and learning to improve practice.
• Strong communication and relationship-building skills.
• Ability to foster a supportive, inclusive and safe working environment.

Desirable

• Demonstrable specialist knowledge, skills or experience in a defined area of responsibility.
• Ability to translate evidence, policy and best practice into effective clinical pathways and services.
• Experience of influencing practice beyond own clinical sessions.
• Recognised leadership role within the specialist area at PCN, level.
• Involvement in incident investigation, serious incident reviews, or complaints management.
• Established relationships with secondary care, community, or voluntary sector partners.
• Ability to balance clinical quality, workforce sustainability, and system pressures.
• Understanding of primary care governance.

Behaviours & Attributes

Essential

• High level of professional integrity, credibility, and judgement.
• Commitment to equality, diversity, inclusion, and reducing health inequalities.
• Resilient, reflective, and values-driven leadership approach.
• Commitment to developing others and building clinical capability.

Desirable

• Ability to operate effectively in complexity, ambiguity, and change.
• Experience of coaching or supporting leadership development in others.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Banbury Cross Health Centre

Address

Banbury Cross Health Centre

6 Oxford Road

Banbury

Oxfordshire

OX16 9AD

United Kingdom

Employer's website

https://www.banburycrosshealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities

Communication and Key Working Relationships

• To act as one of the first points of contact for Pharmacy team members and partner agencies requesting pharmacy advice and support and be able to direct them accordingly.
• To act as an ambassador of the pharmacy team, providing representation at management meetings or providing advice and guidance to senior managers / board level
• Communicate with a range of different agencies including Integrated Care Board, GPs, medical staff, hospitals and tertiary sectors involved in patient care

Education & Training

• To be the Pharmacist lead for training
• Support the professional development and training of pharmacy staff, pre-registration trainees, and students.
• Deliver education sessions to multidisciplinary teams on medicines optimisation and safe prescribing.
• Act as a role model and mentor, promoting best practice in clinical and operational pharmacy.
• Provide personal development plans for individual team members where appropriate
• Support with team members to achieve expected standards of training and service delivery
• Support with individual team members progress in alignment with the PML career framework for pharmacists

Responsibility for Patient / Client Care

• Deliver specialist clinical pharmacy services in designated areas, ensuring evidence based and patient centred care.
• Promote safe, effective, and economical use of medicines, aligned with national and local formulary guidance.
• Provide expert advice to GPs, clinicians, nursing staff, and other healthcare professionals on all aspects of medicines use.

Policy, Service, Research & Development Responsibility

• Follow Practice guidelines for pharmacy services.
• Will be required to propose and implement changes to policies and asked to provide feedback on new / revised policies for their own area.
• Undertake surveys or audits, as necessary to support with safety, compliance or business development specifically related to pharmacy service delivery
• Support the development, implementation, and evaluation of new pharmacy-led services and clinical pathways.
• Contribute to digital transformation initiatives and the optimisation of electronic prescribing and medicines administration.
• Provide support to the centralisation of pharmacy services across PML

Responsibility for Finance, Equipment & Other Resources

• Support members of the team with booking onto training and appropriate courses specific to their role
• To support with ordering and stock control of equipment and resources to support all members of the pharmacy team.
• Ensure the suitability and serviceability of all equipment related to the pharmacy team, including FeNO testing machines

Responsibility for Supervision, Leadership & Management

• Support the Lead Pharmacist in the operational and strategic management of pharmacy services.
• Provide leadership and supervision to pharmacists, technicians, and support staff within designated clinical or operational areas.
• Deputise for the Lead Pharmacist as required, ensuring continuity of service and decision making.
• Contribute to workforce planning, recruitment, and staff development, fostering a culture of continuous learning and improvement.
• Have a comprehensive understanding of the practice information systems and provide support to staff where necessary

Governance & Quality

• Support implementation of medicines management policies, audits, and risk management initiatives.
• Ensure compliance with all relevant legislation, standards, and professional codes of practice.
• Lead or contribute to clinical governance, incident review, and service improvement programmes.
• Ensure GPhC standards are upheld across the pharmacy department
• Promote effective and safe prescribing across the whole of PML
• Ensure all clinical staff are aware of medicine warning alerts
• Support with clinical audits around prescribing of medication and medicine safety to support QoF

Review of this Job Description

This job description is intended as an outline indicator of general areas of activity and will be amended in the light of changing service needs. This job description is to be reviewed in conjunction with the post holder.

General Information

At all times promote and maintain the safety of children by working according the Practices Child Protection Policy and supporting guidance. Being pro-active and responsive to child protection concerns by early reporting, recording and referral of issues according to Practice arrangements. Attending child protection training that is appropriate to your role.

Confidentiality

The post holder will maintain appropriate confidentiality of information relating to commercially sensitive matters in regard to Practice business, and also to personal information relating to members of staff and patients. The post holder will be expected to comply with all aspects of the Data Protection Act (2018), the Staff Code of Confidentiality and the IT Security and Acceptable Use Policy.

Equality & Diversity

Banbury Cross Health Centre & Principal Medical LTD are committed to achieving equality of opportunity for all staff and for those who access services. You must work in accordance with equal opportunity policies/procedures and promote the equality and diversity agenda of the Practice.

Safeguarding

All employees have a duty for safeguarding and promoting the welfare of children and vulnerable adults. Staff must be aware of the Practices procedure for raising concerns about the welfare of anyone with whom they have contact. All staff must be compliant with L3 safeguarding.

Risk Management / Health and Safety

Employees must be aware of the responsibilities placed on them for ensuring the safety of our patients, service users, visitors and colleagues under the Practices Risk Management Strategy and policy and under the Health & Safety at Work Act 1974. All employees are expected to be familiar with and comply with the Practices risk and health and safety policies and procedures and all other policies and procedures relevant to their role.

Records Management

The post holder has responsibility for the timely and accurate creation, maintenance and storage of records in accordance with Practice policy, including email documents and with regard to the Data Protection Act, The Freedom of Information Act and any other relevant statutory requirements.

Clinical Governance

The post holder will be expected to participate in clinical governance activities to assist the Practice to provide high quality services.

Policies & Procedures

Practice employees are expected to follow Practice policies, procedures and guidance as well as professional standards and guidelines. Copies of Practice policies can be accessed via the staff intranet or TeamNet or via your manager.

Review of Job Description

This job description is not an exhaustive list of duties, but is intended to give a general indication of the range of work undertaken within this new role.Work will vary in detail in the light of changing demands and priorities, and therefore the duties identified will be subject to periodic change/review, in consultation with the post holder. All employees have a responsibility to abide by all Practice Policies.

Person Specification

Experience

Essential

• Experience of using IT systems i.e., Microsoft Word, Excel, PowerPoint.
• Minimum of 5 years post qualification
• Experience of providing training / education to student pharmacists within a relatable clinical setting
• Proven ability to manage a team of staff
• Maintain good working relationships across a range of staff levels, both internally and externally
• Experience of creating and delivering personal development plans
• Experience managing performance within a clinical setting
• Experience of working within the General Practice environment

Qualifications

Essential

• Qualified Pharmacist registered with the GPhC
• Completed PCPEP
• Independent & Supplementary Prescriber

Desirable

• Mentor / Education delivery qualification e.g. PGCert in medical education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Banbury Cross Health Centre

Address

Banbury Cross Health Centre

6 Oxford Road

Banbury

Oxfordshire

OX16 9AD

United Kingdom

Employer's website

https://www.banburycrosshealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are looking for an Operations Manager who is able to provide senior operational leadership and hold full accountability for practice performance. This includes leading a multidisciplinary non-clinical team, supporting clinical governance, overseeing financial and workforce functions in partnership with PML's centralised teams, and working in close partnership with PML's Transformation Directorate to deliver continuous improvement. Where a Deputy Operations Manager is in post, the Operations Manager will provide leadership, delegation, and development of that role as part of the practice's senior team.

The right candidate will have experience managing their own operational portfolio, leading teams through change, and working within the regulatory and contractual frameworks that govern general practice.

Person Specification

Experience

Essential

• Senior management experience in general practice, primary care, or the wider NHS
• Experience managing multidisciplinary teams including performance, development, and HR processes
• Budget management and financial oversight in a healthcare or public sector setting
• Experience working across organisational boundaries with multiple stakeholders

Desirable

• Experience working within a GP federation or at scale primary care organisation
• Experience leading or contributing to transformation, change, or improvement programmes

Skills and Abilities

Essential

• Ability to lead, motivate, and develop teams in a complex and pressured environment
• Strong analytical and problem solving skills with the ability to interpret performance data
• Excellent written and verbal communication skills including reporting to senior leadership
• Ability to manage competing priorities, work at pace, and deliver to deadlines
• Confident in leading difficult conversations and managing conflict constructively
• Ability to plan and deliver projects or workstreams with clear outcomes
• Proficiency in Microsoft Office and digital tools used in practice management

Knowledge

Essential

• Strong working knowledge of GP operations including workforce, appointments, and compliance
• Familiarity with CQC standards and the inspection and registration framework
• Understanding of NHS primary care contractual frameworks including GMS, PMS, or APMS
• Understanding of information governance, data protection, and Caldicott principles

Desirable

• Knowledge of QOF, enhanced services, and primary care performance metrics
• Familiarity with general practice clinical and operational systems such as EMIS, SystmOne, or Accurx

Personal Attributes

Essential

• Resilient, adaptable, and comfortable operating in ambiguous or rapidly changing environments
• Committed to high standards of patient care and staff wellbeing
• Collaborative approach with the ability to build trust across clinical and non-clinical teams
• Proactive and self-directed, capable of identifying problems and acting without being prompted
• Alignment with PML's values of quality, sustainability, and community focused care

Qualifications

Essential

• Educated to degree level or equivalent experience
• Evidence of continued professional development in a relevant field

Desirable

• Management or leadership qualification at postgraduate level or equivalent
• Project management qualification such as PRINCE2 or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Key Medical Practice

Address

The KEY Medical Practice

Exeter Close

Kidlington

Oxfordshire

OX5 1AP

United Kingdom

Employer's website

https://keymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job description

Job responsibilities

Clinical

Provide clinical care to our patients. This will include reducing the demand on the core neighbourhood GP practices by the assessment and management of patients by means of telephone triage and clinic appointments.

Use advanced skills and expert knowledge to assess the physical and psycho social needs of patients with undifferentiated primary care conditions including minor illness and instigating therapeutic treatments based on best available evidence to improve health outcomes.

Use advanced skills and expert knowledge to make comprehensive and focussed assessments, independently and proactively managing care of the patients.

Promote patient independence and self-care where appropriate

Support and work cohesively in a team with other GPs/ANPs and ACPs working in the new model of care settings, including providing oversight and mentorship for more junior colleagues.

Review pathology results to ensure appropriate treatment and care

Support and lead the practices for the delivery of the Quality and Outcomes Framework and NHS England, ICB, Federation Contracts

Person Specification

Skills and Competencies

Essential

• Excellent communication (verbal, written, and IT)
• Evidence of self motivation, the ability to work independently and effective decision making

Qualifications

Essential

• CCT qualification
• On the performers list register for Northamptonshire
• Medical degree
• Current GMC registration

Experience

Essential

• Extensive clinical experience in primary care
• Evidence of continuing professional development
• In depth knowledge base in the management of patients with chronic illness and minor illness
• Ability to maintain and monitor high standards of evidence based care
• Ability to direct and co-ordinate care working autonomously and collaboratively
• Understanding of clinical governance issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Principal Medical Limited

Address

Brackley Medical Centre

Wellington Road

Brackley

Northamptonshire

NN13 6QZ

United Kingdom

Employer's website

https://www.principal-medical.co.uk (Opens in a new tab)