Job description

Job responsibilities

Job Summary

Working under the direct supervision of the Practice Nurse Team and strictly in accordance with specific practice guidelines and protocols, the Healthcare Assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

Primary Responsibilities

The Practice Healthcare Assistant level 3 is qualified to deliver the following services to patients.

• Phlebotomy
• Dressings, directed by the practice nurse
• Annual health checks for patients with Chronic Diseases (MOTs)
• NHS health checks
• ECG recording
• Blood pressure checks including 24 hr BP
• Height/weight
• Ear Syringing
• Qrisk assessments
• H-Pylori breath testing
• Administer follow-up B12 injections
• Administer Flu injections to patients 65+ and chronic disease patients
• Perform patient ear checks, ear syringes and hearing tests
• INR & HB INRs
• Handheld spirometry
• Daily clinical and administrative duties include:
• Chaperoning duties as requested
• Accurate records of observations and examination documented in the clinical record
• Preparation of samples to be sent to the lab
• Treatment room checks to include fridge temperature.
• Equipment re-stocking and stock rotation
• Infection prevention and control when preparing and maintaining
• environments and equipment before, during and after patient care and assisting
• GPs during the performance of minor operations
• Helping to raise awareness and promote health and well-being
• QOF (Quality Outcomes Framework). Assisting with the collection and
• collation of data on needs related to health and well-being.

Secondary Responsibilities

In addition to the primary responsibilities, the Health Care Assistant may be requested to:

Partake in audits as directed by the audit lead.

There may be, on occasion, a requirement to carry out other tasks and ad hoc duties as instructed by the lead nurse, practice manager or partners.

Adhere to clinical and non-clinical protocols & guidelines:

Generic Responsibilities

All staff at Pinfold Medical Practice have a duty to conform to the following:

Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I create an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender, or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender, or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being, and safety. You have a duty to take reasonable care of health and safety at work for you, your team, and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and always maintain confidentiality. It is essential if the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice, all personnel are to complete a practice induction programme. Reception recruitment and induction training is managed by the reception manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake and complete mandatory training as well as participating in the practice training programme. Reception training is overseen by the reception manager and delegated to the senior receptionists to organise into the staff rota. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Pinfold Medical Practice must adhere to the information contained within practice policies and regional directives, ensuring protocols are always adhered to. Staff will be given detailed information during the induction process regarding policy and procedure included in the staff induction pack, employee handbook, reception training manual and Clarity Team Net.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they always remain vigilant and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Pinfold Medical Practice, staff are required to dress appropriately for their role. Reception staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Current relevant healthcare role or transferable care experience, IT competency, accuracy/ attention to detail

Desirable

• Relevant certificates (e.g. care training, clinical skills, training attendance), Care Certificate, NVQ Level 2 or 3 (Health & Social Care or equivalent)

Experience

Essential

• Experience of working within a nursing team
• Experience of dealing with vulnerable patients

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pinfold Medical Practice

Address

Pinfold Gate

Loughborough

Leicestershire

LE11 1DQ

United Kingdom

Employer's website

https://www.pinfoldmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Support patients to improve and maintain their mental, physical, behavioural health and

well-being.

• Promote comfort and well-being by ensuring that patients’ personal and social needs are

met and be able to care for a patient’s nursing needs.

• To safely undertake the following procedures to meet the patient’s nursing needs to

include; undertaking routine procedures including venepuncture, ECG recording,

measuring and interpreting blood glucose levels, recording and interpreting vital signs,

continence care, bladder and bowel care, pressure area care, wound care, nutrition,

hydration, foot care, skin integrity, mood identification (as outlined in the NMC Nursing

Associate Skills Annex). Identify and report changes in a patient’s condition to a

registered nurse or other professional.

• Prioritise and manage own workload, recognising where elements of care can safely be

delegated to other colleagues, carers and family members.

• Provide and receive sensitive information concerning a patient’s medical condition.

• Work with registered nurses and other professionals and engage with other agencies and community teams to ensure a safe, individualised approach to the admission and discharge of patients.

• Maintain accurate, contemporaneous patient records in line with [PCN/practice] policy and the NMC Code.

• Provide effective evidence based care for service users under the supervision of

registered nurses and other professionals in order to perform non-complex activities, in line with clinical governance and professional standards.

Person Specification

Qualifications

Essential

• Registered NursingAssociate on the NMC register
• Nursing Associate foundation degree qualification
• GCSE Grade A-C in Maths & English or skills level 2 Maths & English or
• equivalent

Experience

Essential

• Experience of working in teams under appropriate supervision as part of amulti-disciplinary team
• Insight into how to evaluate own strengths and development needs, seeking advice where appropriate
• Experience of providing andreceiving complex, sensitiveinformation

Desirable

• Experience working in a primary care setting

Skills & Knowledge

Essential

• Understanding of the scope of the role of the Nursing Associate in context of the nursing and interdisciplinary team and the organisation,
• and how the role may contribute to service development
• Understands and acts in line with NMC professional standards for practice contained within The Code.
• Knowledge of when to seek advice and escalate to the appropriate professional for expert help and advice
• Understand requirements for NMC professional Revalidation
• Understanding of the importance of following procedures and treatment plans
• Ability to take part in reflective practice and clinical supervision activities
• Ability to organise andprioritise own delegated workload
• Ability to deal with non-routine and unpredictable nature of workload andindividual patient contact
• Ability to communicateeffectively (written, verbaland non verbal
• communication) with patients/relatives and carers and all members of themulti-disciplinary team.
• Ability to develop effectiveand appropriate relationships with people,
• their families, carers and colleagues
• Ability to support, supervise, assess and act as a rolemodel to nursing associatestudents, other learners andhealth care support workers
• as required within theclinical setting.

Desirable

• Knowledge of community based primary care issues
• Knowledge of primary care networks and collaborative ways of working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Durham Dales Health Federation

Address

Unit 51 Innovation Hse, Longfield Rd

South Church Enterprise Park

Bishop Auckland

Durham

DL14 6XB

United Kingdom

Employer's website

https://ddhf.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

Working under the direct supervision of the Practice Nurse Team and strictly in accordance with specific practice guidelines and protocols, the Healthcare Assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

Primary Responsibilities

The Practice Healthcare Assistant level 3 is qualified to deliver the following services to patients.

• Phlebotomy
• Dressings, directed by the practice nurse
• Annual health checks for patients with Chronic Diseases (MOTs)
• NHS health checks
• ECG recording
• Blood pressure checks including 24 hr BP
• Height/weight
• Ear Syringing
• Qrisk assessments
• H-Pylori breath testing
• Administer follow-up B12 injections
• Administer Flu injections to patients 65+ and chronic disease patients
• Perform patient ear checks, ear syringes and hearing tests
• INR & HB INRs
• Handheld spirometry
• Daily clinical and administrative duties include:
• Chaperoning duties as requested
• Accurate records of observations and examination documented in the clinical record
• Preparation of samples to be sent to the lab
• Treatment room checks to include fridge temperature.
• Equipment re-stocking and stock rotation
• Infection prevention and control when preparing and maintaining
• environments and equipment before, during and after patient care and assisting
• GPs during the performance of minor operations
• Helping to raise awareness and promote health and well-being
• QOF (Quality Outcomes Framework). Assisting with the collection and
• collation of data on needs related to health and well-being.

Secondary Responsibilities

In addition to the primary responsibilities, the Health Care Assistant may be requested to:

Partake in audits as directed by the audit lead.

There may be, on occasion, a requirement to carry out other tasks and ad hoc duties as instructed by the lead nurse, practice manager or partners.

Adhere to clinical and non-clinical protocols & guidelines:

Generic Responsibilities

All staff at Pinfold Medical Practice have a duty to conform to the following:

Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I create an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender, or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender, or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being, and safety. You have a duty to take reasonable care of health and safety at work for you, your team, and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and always maintain confidentiality. It is essential if the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice, all personnel are to complete a practice induction programme. Reception recruitment and induction training is managed by the reception manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake and complete mandatory training as well as participating in the practice training programme. Reception training is overseen by the reception manager and delegated to the senior receptionists to organise into the staff rota. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Pinfold Medical Practice must adhere to the information contained within practice policies and regional directives, ensuring protocols are always adhered to. Staff will be given detailed information during the induction process regarding policy and procedure included in the staff induction pack, employee handbook, reception training manual and Clarity Team Net.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they always remain vigilant and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Pinfold Medical Practice, staff are required to dress appropriately for their role. Reception staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Current relevant healthcare role or transferable care experience, IT competency, accuracy/ attention to detail

Desirable

• Relevant certificates (e.g. care training, clinical skills, training attendance), Care Certificate, NVQ Level 2 or 3 (Health & Social Care or equivalent)

Experience

Essential

• Experience of working within a nursing team
• Experience of dealing with vulnerable patients

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pinfold Medical Practice

Address

Pinfold Gate

Loughborough

Leicestershire

LE11 1DQ

United Kingdom

Employer's website

https://www.pinfoldmedicalpractice.co.uk/ (Opens in a new tab)