Job description

Job responsibilities

Main Duties:

Maintaining a positive and consistent can do attitude, treating everyone with dignity and respect

Dealing with patient requests either face to face, or on the telephone

Booking, cancelling all types of appointments/consultations and home visits

Directing enquiries to the appropriate people and understanding the callers expectations through effective questioning

Handling difficult situations in a calm and professional manner

Make appropriate hospital appointments where necessary

Receiving and directing patients/visitor on arrival

Answer any patient/hospital queries

Processing mail

Team player in multiskilling programme and all rotas

Scanning, filing letters and records

Preparation of consulting rooms and waiting room

Flexibility in covering for sickness and holidays

Producing and following protocols

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Keep accurate records

Prescription duties, eg answering dedicated line, printing of prescription requests, collation and distribution.

Aware of practice policies and keep self updated with change

Responsible to carrying out duties directed by clinicians or management

Keeping up to speed with changes implemented within the practice

Attend relevant meetings

Responsible for keeping training evaluation up to date

Responsible for closing premises securely when required

Produce your own annual personal development plan

Responsibility toward Health and Safety at Work Act

Following Infection Control Procedures

Information Technology:

• Computer data entry and recording in accordance with practice procedures
• Scanning information into patients records from letters
• Liaising with NECS when problems arise with the computer

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Personal Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Attend and participate in practice meetings as required

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Staff uniform:

A staff uniform is provided by the practice. You are required to wear this uniform at all times including any time out training session or training sessions organised by the practice off site.

Person Specification

Qualifications

Essential

• Educated to GCSE level

Desirable

• IT qualification or experience

Experience

Essential

• Previous experience of dealing with the general public
• Previous experience of working in a team environment
• Filing

Desirable

• Previous experience of a clinical system
• Previous general practice experience
• Able to deal with telephone enquiries

Skills

Essential

• Able to communicate at all levels
• Pleasant manner
• Approachable attitude
• Abide by confidentiality issues
• Keyboard skills
• To be active member of training and multiskilling

Desirable

• Ability to cope with stressful situations
• Knowledge of confidentiality issues
• Knowledge of data protection

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Parkway Medical Group

Address

Chapel House Primary Care Centre

Hillhead Parkway

Newcastle upon Tyne

NE5 1LJ

United Kingdom

Employer's website

https://www.parkwaymedicalgroup.nhs.uk (Opens in a new tab)