Job description

Job responsibilities

Main Duties and Responsibilities

• Supervise and support the reception and administration team on a daily basis.
• Act as the first point of contact for reception staff queries, providing advice and guidance where appropriate.
• Prepare, maintain and monitor reception staff rotas to ensure adequate staffing levels.
• Review annual leave requests and support workforce planning to maintain service provision.
• Assist with arranging cover for sickness absence and other staffing shortages.
• Support the Practice Management Team with the day-to-day operational running of the practice.
• Promote and maintain high standards of customer service, ensuring patients receive a professional, courteous and efficient service.
• Assist with the induction, training and ongoing development of reception staff.
• Monitor reception processes and identify opportunities for service improvement.
• Carry out reception duties, including booking appointments, answering telephone calls, greeting patients, processing registrations and responding to enquiries.
• Undertake general administrative duties as required.
• Use EMIS Web and Docman confidently and accurately.
• Support referral processing, workflow management and clinical coding where appropriately trained.
• Ensure patient information is handled confidentially and in accordance with GDPR, Information Governance and practice policies.
• Deal professionally with challenging situations and escalate issues where appropriate.
• Work collaboratively with all members of the multidisciplinary team.
• Comply with all practice policies, including Health and Safety, Equality and Diversity, Safeguarding and Confidentiality.
• Participate in mandatory training, appraisal and continuing professional development.
• Undertake any other reasonable duties appropriate to the role as requested by the Practice Management Team.

Person Specification

Qualifications

Essential

• Current experience working within General Practice.
• Excellent knowledge of reception and administrative procedures.
• Experience using EMIS Web.
• Experience using Docman.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to prioritise workload and work under pressure.
• Ability to lead, motivate and support colleagues.
• Professional, reliable and positive approach to problem-solving.
• Ability to work independently and as part of a team.
• Flexible approach to working hours and operational requirements.
• Commitment to delivering excellent customer service and patient care.
• Understanding of patient confidentiality, GDPR and Information Governance.

Desirable

• Previous experience supervising or managing staff.
• Experience of preparing and managing staff rotas.
• Experience of reviewing annual leave requests and workforce planning.
• Referral processing experience.
• Clinical coding experience.
• Experience of training or mentoring colleagues.
• Knowledge of NHS primary care performance standards and practice procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park View Medical Centre

Address

66 Delaunays Road

Manchester

M8 4RF

United Kingdom

Employer's website

https://www.parkviewmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will be responsible for:

• Delivering high-quality nursing care within their scope of practice.
• Managing long-term condition clinics, including diabetes, asthma and COPD.
• Undertaking cervical screening (smear tests).
• Administering routine, childhood, travel and seasonal immunisations and vaccinations in accordance with national and local guidance.
• Providing contraception advice and associated services within competence.
• Performing wound care, dressings, suture and clip removal.
• Undertaking venepuncture, ECGs, spirometry, peak flow measurements, urine testing and other clinical procedures.
• Carrying out NHS Health Checks, cardiovascular risk assessments (including QRISK) and health promotion activities.
• Administering prescribed injectable medications and participating in anaphylaxis and resuscitation procedures.
• Making appropriate referrals to GPs and other members of the multidisciplinary team.
• Maintaining accurate, timely and confidential electronic patient records using the practice clinical system.
• Ensuring specimens are correctly labelled, stored and dispatched to the laboratory.
• Promoting healthy lifestyles and supporting patients to self-manage long-term conditions.

The post holder will promote and maintain high standards of infection prevention and control by:

• Adhering to national guidance, practice policies and standard infection prevention procedures.
• Maintaining clean, safe clinical environments.
• Ensuring the safe storage, handling, rotation and disposal of vaccines, medicines and clinical equipment.
• Reporting and escalating infection control concerns where appropriate.
• Participating in infection prevention audits and quality improvement activities.

The post holder will:

• Maintain active NMC registration and comply with the NMC Code.
• Undertake mandatory training and continuing professional development.
• Work within practice policies, procedures and clinical protocols.
• Recognise own limitations and seek advice or refer appropriately.
• Participate in clinical audit, quality improvement and service development.
• Support students and other learners where appropriate.
• Contribute to the achievement of CQC standards and contractual requirements.

The Practice Nurse will work collaboratively with GPs, nurses, healthcare assistants, pharmacists, administrative staff and external healthcare professionals to ensure the delivery of safe, effective and compassionate care. Flexibility is expected to support colleagues and meet the needs of the service.

The post holder will:

• Maintain patient confidentiality and comply with UK GDPR and Data Protection legislation.
• Safeguard children and vulnerable adults in accordance with national guidance and practice policies.
• Comply with all Health and Safety legislation and practice procedures.
• Report incidents, accidents and hazards appropriately.

This job description is intended to outline the main duties of the post and is not an exhaustive list. The post holder may be required to undertake other duties appropriate to the grade and responsibilities of the role, following discussion with the Practice Manager or Partners.

Person Specification

Experience

Essential

• Previous experience working as a GP Practice Nurse.
• Experience independently managing long-term condition clinics, including diabetes, asthma and COPD.
• Experience undertaking cervical cytology.
• Experience delivering routine, childhood, travel and seasonal immunisations and vaccinations.
• Experience in wound care, dressings and suture removal.
• Experience undertaking venepuncture, ECGs, spirometry and other routine clinical procedures.
• Experience using electronic patient record systems within General Practice.
• Experience working effectively as part of a multidisciplinary team.
• Experience promoting and maintaining infection prevention and control standards within a clinical setting.

Desirable

• Two or more years' experience as a GP Practice Nurse.
• Experience supporting QOF and long-term condition reviews.
• Experience participating in clinical audit and quality improvement activities.

Qualifications

Essential

• Qualifications
• Essential
• Registered Adult Nurse with current NMC registration.
• Nursing Diploma or Degree.
• Evidence of continuing professional development.
• Cervical Screening (Smear Taker) qualification or experience.
• Immunisation and vaccination training.
• Training and competency in the management of long-term conditions, including diabetes, asthma and COPD.

Desirable

• Additional qualifications relevant to General Practice nursing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Park View Medical Centre

Address

66 Delaunays Road

Manchester

M8 4RF

United Kingdom

Employer's website

https://www.parkviewmedicalcentre.nhs.uk/ (Opens in a new tab)