Job description

Job responsibilities

1. To undertake the role of recovery coordinator for an allocated caseload of service users, organising and participating in the ongoing assessment, planning, delivery and review of care to meet identified physical, mental health, social care and well being needs. This may include:Explaining the role of care coordinator;Developing and reviewing Personal Wellbeing Plans and organising reviews where appropriate.Organising and participating in defined assessment methods/activities;Identifying other resources and signposting/referring service users to support from other 3rd sector/voluntary and community organisations.Completing relevant paper and electronic documentation in line with the care coordinator role, such as completing Rio progress notes, Safety Assessments and sending letters to the service user and GP when there is a change in care pathway e.g. MOAT ending, or a piece of defined work starting. 2. Planning and undertaking defined interventions and treatments to enable the individual to meet and develop their wellbeing needs in line with the PWP. This might include;Preparing for and facilitating wellbeing groups such as an art group, Coping with Hope group, Nature Connections group or sleep sessions.Therapeutic activities to improve coping skills e.g. anger, anxiety, stress management, grounding or relaxation.Therapeutic activities to improve physical health such as exercise programmes, diet or nutrition planning.3. Planning and undertaking activities to enable the individual to meet and develop their daily living skills, to increase confidence and independence in line with agreed PWPs. This might include helping individuals to:Access appropriate and safe housing or make a request to remain living in the BNSSG area.Complete forms or letters e.g. around housing benefits, employment or education, particularly after LTR confirmed. Understand how to access health care.The role will include providing:Emotional support, focusing on motivation and encouragement;Information and advice around maintaining good physical health and diet;Information on rights under the Mental Health Act;Signing-posting to support around Immigration.4. Effectively build hope by developing relationships that acknowledge the personal journey of each person. Helping to focus on a persons strengths and aspirations to allow the creation of meaningful PWPs.5. To communicate effectively with a wide range of people in order to build and sustain effective and positive relationships with individuals, and carers, team members and other agencies. This will include working with translation and interpreting services.6. To work collaboratively with service users and their carers to understand and manage their mental health needs in line with their PWP. Discussions should include planning for a periodswhen a persons mental health may be deteriorating - this may involve working with Safeguarding.7. Where indicated to undertake specific activities and interventions in the support of carers including engagement and involvement, assessment and provision of support or services.8. Organise and participate in the development of risk assessments and crisis management plans.Making sure that when trigger points are reached these are reported appropriately to a registered practitioner within the service, and that immediate or direct action is taken in line with Safety plans.9. Respond to the needs of individuals with sensitivity with regards to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.10. Promote the rights of individuals by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.11. To be responsible for maintaining own caseload on a day-to-day basis, ensuring that time is prioritised effectively and using supervision to manage caseload and help to prioritise workload. 12. Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by recognising and reporting any signs that may indicate an individual is at risk of neglect or harm to themselves, or at risk from others, and by participating inprocesses with other agencies to keep the individual safe.13. Develop own knowledge and practice, and contribute to the development of others, making use of available feedback, supervision and appraisal to identify appropriate areas of development for this work role, taking responsibility for accessing identified learning and training opportunities.14. Monitor and maintain health, safety and security of self and others, taking appropriate action where required.15. Maintain accurate, confidential records of patient activity by noting these in RIO progress notes. Communicate effectively with colleagues in other services around any changes in care e.g. joining and leaving a MOAT group, starting a specific intervention or being discharged.16. Report and record activity as agreed and within agreed timeframes.

Person Specification

Qualifications/Experience/Skills

Essential

• NVQ Level 3 completed in a mental health setting or City & Guilds Certificate in Community Mental Health, or able to demonstrate an equivalent and relevant level of knowledge and experience of working in any health, social care, or any related voluntary organisation setting.
• Able to demonstrate some awareness of theories underpinning health and social care.
• Able to articulate a clear knowledge of policy and legislative frameworks within which mental health services are delivered including a person's rights under the MHA, CPA Mental Capacity Act.
• Demonstrates a good understanding of recovery principles and the role of secondary mental health services in the delivery of care
• Should have the ability to form and sustain a working relationship with service users and carers, demonstrating an understanding of when a more assertive approach might be needed.
• Demonstrate well-developed listening skills and effective verbal communication skills, such as being able to engage appropriately with service users, carers, colleagues, statutory and voluntary agencies, both face to face and by telephone.

Desirable

• Experience of mental health services, as a user, carer, volunteer or worker.
• Experience of the asylum system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Gloucester House, Southmead Hospital

Westbury-on-Trym, Bristol

Bristol

BS10 5NB

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

*INTERVIEWS WILL BE HELD ON TUESDAY 13 OCTOBER 2026*

Job Summary

The Pharmacy Technician will be an integral member of the Jurassic Coast Primary Care Network pharmacy team, supporting the safe, effective and efficient use of medicines across our member practices.

Working under the supervision of the Lead Clinical Pharmacist, the postholder will undertake a combination of patient-facing, clinical, technical and administrative duties. They will work closely with pharmacists, GPs, practice teams, community pharmacies, care providers and other healthcare professionals to improve medicines safety and patient outcomes.

Main Responsibilities

• Undertake patient-facing and patient-supporting work to help patients understand and use their medicines effectively.
• Use shared decision-making and consultation skills to support patients with their medication.
• Complete medicines reconciliation for patients following hospital discharge or transfer between care settings.
• Support medication reviews, including reviews for patients who are newly admitted to care homes.
• Create medication reminder charts and other resources to support patients with taking their medicines safely.
• Carry out medication safety audits and support the monitoring of patients prescribed high-risk medicines.
• Provide appropriate lifestyle and public health advice within the postholders level of competence.
• Support pharmacists and the wider multidisciplinary team with prescribing information, medicine availability and medicines-related queries.
• Participate in shared care arrangements and liaise with specialist pharmacists when supporting patients with complex needs.
• Contribute to antimicrobial stewardship work to help reduce inappropriate antibiotic prescribing.
• Support medicines management incentive schemes, national prescribing policies, enhanced services and Quality and Outcomes Framework activity.
• Participate in clinical audits and quality improvement work, including audits relating to antibiotic use and medication safety.

Medicines management and prescribing systems

• Work with the multidisciplinary team to improve medication ordering and return processes and help reduce medicines waste.
• Support practice reception and administrative teams to appropriately triage routine prescription requests, enabling pharmacists and GPs to focus on more complex clinical queries.
• Support the effective use of electronic prescriptions, repeat prescribing systems and the Electronic Prescription Service.
• Help ensure that monitoring for high-risk medicines is completed safely and within appropriate timescales.
• Provide training and support to practice staff on safe medicines handling and medicines optimisation processes.
• Develop and maintain effective working relationships with pharmacy technicians, pharmacists and other professionals across primary care, community pharmacy, secondary care and social care.

Working arrangements

• The postholder will be expected to plan and manage their own workload, working independently within agreed procedures and appropriate clinical supervision.
• The role will involve working across the PCNs member practices: Ammonite Health Partnership, Barton House Medical Practice and Lyme Bay Medical Centre.
• Independent travel between PCN sites and attendance at meetings hosted by other organisations will be required. Hot desking may be necessary depending on room availability.

General Responsibilities

• Maintain patient confidentiality and comply with all relevant information governance and data protection requirements.
• Follow the health and safety, incident reporting, safeguarding, equality and diversity policies of the PCN and its member practices.
• Treat patients, colleagues and visitors with dignity and respect.
• Take responsibility for continuing professional development and keeping knowledge of medicines management, primary care pharmacy and relevant guidance up to date.
• Undertake any other duties appropriate to the role that support the effective operation and development of the PCN pharmacy service.

Person Specification

Qualifications

Essential

• Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC)

Desirable

• Enrolled in, undertaking, or qualified from an approved training pathway such as: Primary Care Pharmacy Educational Pathway (PCPEP), Medicines Optimisation in Care Homes (MOCH), Courses approved by the Association of Pharmacy Technicians UK (APTUK) or other approved pathways aligned with the UK-wide APTUK/PCPA National Competency Framework

Experience

Essential

• Demonstrated competency in delivering patient-facing and supporting roles within primary care or similar settings
• Proficiency in medicines optimisation tasks, including medication reviews, reconciliation, and techniques for effective medicine use
• Understanding of clinical protocols, shared care frameworks, and antimicrobial stewardship
• Proven experience in medicines management, clinical audits, and contributing to quality improvement measures within healthcare frameworks (e.g., QOF)

Desirable

• Experience in working with multi-disciplinary teams within primary care, including knowledge of the Electronic Prescription Service (EPS)
• Experience in providing public health and lifestyle advice, especially to reduce local health inequalities

Skills and Knowledge

Essential

• Strong clinical and technical skills in medicines management
• Effective communication skills with patients and the ability to engage in shared decision-making
• Ability to work autonomously within clinical supervision and contribute actively to a healthcare team
• Leadership skills to support medicines optimisation systems and train other staff members in safe handling and efficient use of medicines
• Commitment to continuous professional development and staying updated with relevant policies and best practices in primary care pharmacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Jurassic Coast Primary Care Network

Address

West Allington

Bridport

Dorset

DT6 5BN

United Kingdom

Employer's website

https://www.jurassiccoastpcn.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the HR Coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The HR Coordinator supports in the following areas:

• Support the Executive Team and Team Leads/Managers by operating robust and efficient recruitment drives; posting and managing vacancy adverts, liaising with candidates, arranging interviews etc.
• Screen candidates in line with UK and NHS standards.
• Process all pre-employment checks, including background and reference checks.
• Assist with the creation of employment documents for new starters and current employees, in line with employment and UK law.
• Liaise with Team Leads/Managers to organise effective and appropriate induction programmes.
• Welcome new starters in person and ensure all required paperwork is signed on first day.
• Update HR trackers such as maternity, paternity, right to work, probation, performance, reviews and appraisals.
• Keep the HR system up to date and manage the employee life cycle, including leaver checklists.
• Oversee the shared HR email account and manage queries/submissions.
• Prepare electronic HR files, ensuring all appropriate documents are saved and named as per protocol.
• Monthly reporting of NWRS data, ensuring it is accurate and met within the requested deadline.
• Running and reviewing HR reports such as annual leave and sickness, liaising with the Executive Team for HR and Finance as necessary.
• Support with HR projects such as performance management, EDI and Wellbeing.
• Produce HR correspondence for recruitment, performance management and confirmation of employee changes.
• Assist with identifying key changes and improvements within HR processes and procedures, whilst gaining wider understanding of key polices.
• Apply introductory level employment law to advice and queries.

Person Specification

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to use initiative and judgement
• Ability to work under pressure

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C / 4 or above)
• CIPD Level 3

Desirable

• CIPD Level 5

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience in HR and/or Recruitment roles
• Familiarity with hiring practices and stages

Desirable

• Experience of working in a health care setting

Skills

Essential

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Strong organisational and time management skills
• Great attention to detail
• Ability to work as a team member and autonomously
• Basic knowledge of employment law
• Ability to follow policy and procedure
• Strong IT skills
• Knowledge of the latest Microsoft Office suite (Excel, Word, Outlook, Powerpoint)

Desirable

• EMIS user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Adur Health Partnership

Address

Northbourne Medical Centre

193A Upper Shoreham Road

SHOREHAM-BY-SEA

West Sussex

BN43 6BT

United Kingdom

Employer's website

https://www.adurhealthpartnership.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Support the HR team in delivering a comprehensive HR service across the organisation.
• Work with managers to develop and implement a staff bank for medical and administrative staffing.
• Maintain and update employee records, ensuring compliance with employment legislation and internal policies.
• Support HR compliance processes, including right-to-work checks, DBS checks, and reference requests.
• Assist in the administration of HR policies and procedures, ensuring consistency and accuracy.
• Provide initial HR support to employees and managers, responding to general queries.
• Support payroll administration by ensuring accurate recording of employee data.
• Assist with the coordination of training and development initiatives for staff.
• Participate in HR projects, such as employee engagement initiatives and policy updates

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Skills

Essential

• Enthusiastic and passionate about a career in Human Resources.
• A proactive approach with a willingness to learn and develop.
• Ability to work independently as well as collaboratively within a team.
• Good communication and interpersonal skills

Desirable

• Strong organisational and administrative skills with attention to detail.

Experience

Essential

• An understanding of the HR field and an interest in career progression in HR
• Experience handling confidential information or working in a professional environment
• A willingness to learn and develop HR knowledge and skills through on-the-job training and a CIPD Level 3 qualification.

Desirable

• Any previous administrative experience (e.g., office support, customer service) is beneficial but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wyre Forest Health Partnership

Address

Bewdley Medical Centre

Dog Lane

Bewdley

Worcestershire

DY12 2EF

United Kingdom

Employer's website

https://www.wyreforesthealthpartnership.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the accompanying job description for full details on the roles and responsibilities of this post.

Person Specification

Qualifications

Essential

• MB BS or equivalent medical qualification

Desirable

• Relevant Higher Degree e.g MD,PHD,Msc or other additional clinical qualifications
• MRCPsych OR MRCPsych equivalent approved by the Royal College of Psychiatrists.

Eligibility

Essential

• Fully registered with the GMC with a licence to practise at the time of appointment
• Included on the GMC Specialist Register OR within six months of gaining CCT
• Approved clinician status OR able to achieve within 3 months of appointment
• Approved under S12 OR able to achieve with 3 months of appointment

Desirable

• CCT in General Adult Psychiatry

Experience

Essential

• Experience of assessing and treating patients in an inpatient/community setting.

Personal Skills

Essential

• To possess leadership skills and be able to work collaboratively in a multidisciplinary team.
• Ability to manage own time, workload and prioritise clinical work
• Able to demonstrate excellent communication skills, in order to effectively work with patients, carers and staff.
• Excellent written and oral communication skills

Clinical Skills

Essential

• Ability to assess and treat psychiatric problems in Adults of working age and to deal with crisis situations.

Knowledge

Essential

• Understanding of the management skills required to function successfully as a Consultant.

Teaching

Essential

• Commitment to and experience of undergraduate and postgraduate learning and teaching.
• Understand principles of teaching.

Research and Audit

Essential

• Experience or involvement in a research project and publication.
• Experience of carrying out an audit project.

Management

Essential

• Evidence of management/leadership skills training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Sandalwood Court

Swindon

SN3 4WF

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Join our dynamic team and play a vital role in ensuring the smooth operation of our practice. This position is ideal for someone who enjoys problem-solving, working in a team, and delivering excellent service in a fast-paced healthcare environment.

• Professionally and politely greet all patients and visitors, both in person and over the phone.

• Handle incoming calls from patients and healthcare professionals, directing them as needed or taking messages.

• Manage administrative queries and requests, acting as a key link between patients and clinicians.

• Schedule, cancel, and rearrange appointments efficiently using the clinical system.

• Provide essential support to clinicians, ensuring smooth daily operations.

• Process medical report requests and handle related fees.

• Maintain a clean and organised reception and waiting area.

Person Specification

Right to work in the UK

Essential

• Right to work in the UK

Skills

Essential

• Previous experience working within a GP surgery, primary care, or healthcare setting.
• Hands-on experience using EMIS patient records system and healthcare software.
• Experience handling confidential patient data and coordinating with medical professionals in a clinical environment.

Desirable

• In-depth understanding of patient confidentiality and GDPR regulations, with experience applying them in a professional setting.
• Demonstrated ability to work efficiently within a team while also working independently when required.

Qualifications

Essential

• Educated to GCSE level (or equivalent), including strong grades in Maths and English.
• Demonstrable competency in written and spoken English, with the ability to draft professional correspondence.

Desirable

• Degree in a relevant field OR equivalent professional experience in an administrative or healthcare setting.
• IT-related qualification or certification

Experience

Essential

• Experience working with IT systems, including Microsoft Office (Word, Excel, Outlook) and data entry software.
• Ability to work in a highly organized, methodical, and detail-oriented manner, ensuring accuracy in all tasks.
• Previous experience in a receptionist, administrative, or customer service role, ideally within a fast-paced environment.

Desirable

• Previous experience working within a GP surgery, primary care, or healthcare setting.
• Hands-on experience using EMIS patient records system and healthcare software.
• Experience handling confidential patient data and coordinating with medical professionals in a clinical environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wyre Forest Health Partnership

Address

Church Street Surgery

Dunley Road

2 Callows Lane

Kidderminster

Worcestershire

DY10 2JG

United Kingdom

Employer's website

https://www.wyreforesthealthpartnership.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Financial Resilience and Advice

Carry out holistic financial wellbeing assessments.

Complete welfare benefit and income maximisation checks.

Support residents with applications for benefits, grants and local support schemes.

Assist with evidence gathering, forms and appeals where appropriate.

Provide budgeting and financial capability support.

Identify opportunities to increase household income and reduce financial pressures.

Refer specialist debt, legal and housing matters to appropriate partners.

Neighbourhood Outreach

Deliver advice sessions within GP surgeries and community venues.

Accept referrals from GPs, practice teams, social prescribers and community partners.

Conduct outreach work across local neighbourhoods.

Undertake home visits where appropriate.

Provide responsive support to residents experiencing financial crisis.

Partnership Working

• Build strong relationships with local VCSE organisations.
• Develop referral pathways with advice services and community groups.
• Work collaboratively with organisations such as Citizens Advice, Age UK, housing providers, family support services and energy advice providers.
• Attend neighbourhood MDT and partnership meetings.
• Promote available services and support opportunities across the local community.

Case Management

• Maintain accurate and confidential client records.
• Monitor outcomes and impact.
• Produce reports demonstrating the difference made for local residents.
• Ensure compliance with safeguarding, information governance and data protection requirements.

Person Specification

Qualifications

Essential

• A-levels at grades A*C or equivalent

Experience

Essential

• Experience supporting people facing financial hardship.
• Knowledge of welfare benefits and income maximisation.
• Experience of working within advice, housing, health, social care or community sectors.
• Ability to manage a caseload and work independently.
• Excellent communication and relationship-building skills.
• Ability to explain complex information in simple, accessible language.
• Commitment to reducing inequalities and improving outcomes for vulnerable residents.
• Full driving licence and access to a vehicle.

Desirable

• Experience within Citizens Advice, Age UK, housing associations or welfare rights services.
• Experience of social prescribing or community outreach.
• Knowledge of debt advice and financial capability approaches.
• Understanding of primary care and neighbourhood health models.
• Advice Quality Standard or similar advice-sector experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wyre Forest Health Partnership

Address

David Corbet House

Callows Lane

Kidderminster

Worcestershire

DY10 2JG

United Kingdom

Employer's website

https://www.wyreforesthealthpartnership.co.uk/ (Opens in a new tab)