Job description

Job responsibilities

Duties will include

Cervical Smears

Asthma Reviews

COPD Reviews

Diabetic Reviews

Immunisations

Phlebotomy

Person Specification

Qualifications

Essential

• Fully qualified Practice Nurse

Desirable

• Fully qualified Practice Nurse

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Leach Heath Medical Centre

Address

Leach Heath Lane

Rednal

Birmingham

B45 9BU

United Kingdom

Employer's website

https://lhmc.digipractice.org/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities

The Salaried GP will work as part of the multidisciplinary primary care team to deliver safe, effective, and patient-centred care to the registered practice population.

• Provide high-quality medical care to patients registered with the practice.

• Deliver services in accordance with the requirements of the GMS/PMS Contract, Enhanced Services and all relevant national and local standards.

• Undertake a range of clinical duties including face-to-face consultations, telephone consultations, home visits, management of clinical correspondence, review of test results, and prescription authorisation.

• Participate in the practice duty doctor/on-call rota.

• Assess, diagnose, treat and manage patients presenting with a wide range of health conditions.

• Make professional and autonomous clinical decisions in relation to patient care.

• Refer patients appropriately in accordance with local and national referral pathways.

• Provide health promotion, preventative healthcare advice and support to patients.

• Effectively manage patients with long-term conditions and complex healthcare needs.

• Prescribe safely, cost-effectively and in accordance with local and national prescribing guidance.

• Maintain accurate, contemporaneous and appropriately coded clinical records in line with practice policies and professional standards.

• Ensure high standards of clinical governance and patient safety are maintained at all times.

• Undertake all duties in accordance with GMC guidance and Good Medical Practice standards.

• Contribute to the achievement of Quality and Outcomes Framework (QOF), Investment and Impact Fund (IIF) and other contractual targets.

• Accept delegated responsibility for specific clinical or quality improvement areas as agreed.

• Participate in clinical audit, quality improvement activities and service evaluation programmes.

• Support the Partners and Management Team in achieving the strategic objectives of the practice.

• Identify opportunities to improve patient services, enhance efficiency and support practice sustainability.

• Review and adhere to all practice policies, protocols and procedures.

• Participate fully in the annual appraisal and revalidation processes.

• Maintain continuing professional development and undertake mandatory training as required.

• Support the education and training of medical students, GP trainees and other healthcare professionals.

• Attend and actively contribute to practice meetings, educational events and multidisciplinary team discussions.

• Provide clinical support and advice to reception, administration, secretarial and nursing teams when required.

• Maintain awareness of and compliance with all relevant legislation, professional guidance and practice policies, including confidentiality, data protection, information governance and health and safety requirements.

• Participate in practice audits and quality assurance activities as requested.

• Support business continuity by providing reasonable flexibility to working patterns, including occasional cover for annual leave or sickness absence where operationally required.

This job description is intended as a guide to the principal duties and responsibilities of the post and is not exhaustive. The role may be amended from time to time to meet the changing needs of the Practice following consultation with the post holder.

Person Specification

Knowledge

Essential

• *Can demonstrate a broad base of competencies and skills
• *Excellent knowledge of IT systems including Microsoft
• *Excellent communication and interpersonal skills
• *Understanding of the pressures faced by GPs and healthcare teams
• *Knowledge of own professional accountability and autonomous practice
• *Auditing and Research
• *Knowledge of the implementation of Care Quality Commission standards

Experience

Essential

• *A good knowledge of and interest in general practice and primary care.
• *Proven ability to handle a busy and varied primary care case load
• *Experience of working within Primary Care
• *Ability to draft cogent, error-free letters and reports in a timely manner

Desirable

• *Experience of conducting audits including the examination of clinical notes, interpreting data and feeding back results.
• *Experience working with EMIS
• *Proven ability to offer support within a clinical team and share learning points in Practice meetings

Personal Competencies

Essential

• *Excellent interpersonal and organisational skills, able to influence and persuade others articulating a balanced view and able to constructively question information
• *Able to take a consultative approach to their work, appropriately involving relevant people
• *A strong team spirit and feel comfortable in a strongly multidisciplinary team environment
• *Ability to co-ordinate and prioritise workloads able to multi-task as well as be self-disciplined and highly motivated
• *Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences

Desirable

• *High degree of personal credibility, emotional intelligence, patience, and flexibility
• *Ability to cope with unpredictable situations

Qualifications

Essential

• *A vocationally trained and accredited GP, preferably with MRCGP
• *Current and full UK driving license
• *Up to date Level 3 Safeguarding (Children)
• *Current registration with the GMC and appropriate representation with a recognised medical defence organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Whitby Health Partnership

Address

114 Chester Road

Whitby

Ellesmere Port

CH65 6TG

United Kingdom

Employer's website

https://whitbyhealthpartnership.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To offer assessment and referral advice, informed by knowledge of service provision, the spectrum of mental health needs and presenting risk factors.
• Provide low-intensity interventions e.g. psychoeducational courses/workshops, computerised CBT and one-to-one guided self-help using telephone, video conferencing and face-to-face formats.
• To maintain the relevant Professional Registration required for the post.
• Provide a service that is comprehensive and accessible to a broad range of patients who are experiencing mild to moderate common mental health problems, who are over 16 years of age and registered with a GP Practice/Health Centre in the Wiltshire area.
• To provide a service that is equitable and non-discriminatory in terms of age, gender, ethnicity and disability.
• To support GPs and other Health Care Professionals to make decisions regarding appropriateness of patients for primary care Talking Therapies interventions and in carrying out the mental health aspects of their own roles.
• To make appropriate referrals to other service providers in the statutory and voluntary sectors and redirect patients to others sources of appropriate support within the local community as required.
• To develop a local knowledge of the locality and its services and facilities, particular in relation to mental health issues.
• To educate and involve family members and others in treatment as necessary, conveying Low Intensity CBT formulations with sensitivity in easily understood language.
• To liaise as appropriate with secondary care mental health services and social service departments.
• To conduct risk assessments, prepare risk management plans and initiate appropriate action where indicated.
• To be flexible in terms of clinical hours, enabling at least one clinic to be run outside of normal working hours.
• To participate in the services Duty system offering support and guidance to practitioners, administrators, other professionals and to clients and their families as required.
• To take a lead on the development, planning and promotion of courses/workshops, teaching new and existing staff members in facilitating these courses/workshops as required.
• To take a lead on the computerised CBT offering within the service ensuring patients are being referred to and entering this therapy in a timely manner, supporting and training practitioners in the effective delivery of digitally enabled therapy.
• To take a lead in the recruitment, induction, planning, ongoing supervision and management of Trainee PWPs, supporting trainees as they progress through their training enabling them to gain their qualification, and as they transition into Qualified PWP positions.
• To work proactively with Senior PWP colleagues towards shared objectives, ensuring the constant effective functioning of CBT and group interventions, and the supervision and training of practitioners

Person Specification

Qualifications

Essential

• Talking Therapies Low Intensity CBT Therapies Practice/Psychological Wellbeing Practitioner qualification
• Recognised training in Low Intensity Supervision

Desirable

• Recognised training in adapting Low Intensity interventions to those with Long-Term Health Conditions or Medically Unexplained Symptoms.

Knowledge

Essential

• Knowledge and understanding of how common mental health problems may present in primary care
• Knowledge and understanding of the Stepped-Care model and evidence-based brief psychological intervention

Desirable

• Knowledge of the Talking Therapies Positive Practice Guides and ability to adapt care to meet diverse need
• Knowledge of national strategies and priorities for Talking Therapies, the NHS and mental health care

Skills

Essential

• Able to work under pressure, manage competing demands, deal effectively with a high volume caseload and recognise the limitations of the role
• Possess high levels of enthusiasm, motivation and a strong desire to contribute to service improvement

Experience

Essential

• Evidence of significant, consolidated, reflective and supervised post-qualifying experience working with people with common mental health problems
• Experience of developing, updating and facilitating CBT-based psycho-educational courses and computerised interventions

Desirable

• Experience working in a service with agreed targets in place to demonstrate clinical outcomes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Green Lane Hospital/Fountain Way Hospital

Devizes or Salisbury

SN10 5DS

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

• Reception & Patient Support
• Provide a friendly and professional front-desk service to all patients and visitors.
• Handle patient enquiries in person, over the phone, and via the online portal.
• Process appointment bookings, cancellations, and rescheduling requests.
• Assist patients with general enquiries about practice services and signpost them to appropriate healthcare professionals or external services.
• Administration & Online Portal Management
• Manage and respond to patient queries submitted via the online portal.
• Process prescription requests, referrals, and other administrative forms.
• Maintain accurate and up-to-date records using the practices clinical system.
• Support with scanning, filing, and managing correspondence, ensuring data protection compliance.
• Assist in monitoring and actioning emails and tasks within the practices communication systems.
• QOF Recalls & Data Management
• Assist with the organisation and administration of QOF recalls, ensuring patients attend necessary reviews and screenings.
• Contact patients via phone, SMS, or letter to remind them of due appointments or health checks.
• Ensure accurate recording of QOF-related data to support practice targets and patient care quality.
• General Support & Additional Duties
• Provide administrative assistance to clinicians and practice staff as required.
• Support the practice in implementing new initiatives to improve patient care and service efficiency.
• Comply with NHS confidentiality and data protection policies.
• Adhere to all health and safety regulations within the practice.

This list is not exhaustive, and all team members should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation.

Your individual job plan will be agreed with your line manager. This will be subject to change in accordance with the needs of the organisation.

Key Relationships:

Internal:

• Members of the Senior Management team
• Colleagues within The Bourne Partnership

External:

• Other GP practices and practice groups
• Other external organisations

The Patient Adviser is an integral part of the Practice Administration Team. The team provides the reception service for the practice and actions all general administration functions

Key Performance Indicators (KPIs)

KPIS will be agreed annually with your Line Manager. These will be agreed according to business need.

Key functions that are the minimum indicators to ensure that the role is being fulfilled:

• Administrative actions from the Portal actioned within an agreed timeframe

This list is not exhaustive but a guide. KPIs will be set annually and reviewed regularly with your Line Manager depending on business need and person specific requirements.

The following statement forms part of all job descriptions:

Confidentiality / Data Protection / Freedom of Information

Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person, those staff will be liable to disciplinary action up to and including dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the organisations FOI procedure if they receive a written request for information.

Information Governance

All staff must comply with information governance requirements. These includes statutory responsibilities (such as compliance with the Data Protection Act), following national guidance (such as the NHS Confidentiality Code of Practice) and compliance with local policies and procedures (such as the Trust's Confidentiality policy). Staff are responsible for any personal information (belonging to staff or patients) that they access and must ensure it is stored, processed and forwarded in a secure and appropriate manner

Equal Opportunities

Post holders must at all times fulfil their responsibilities with regard to The Bourne Partnerships Equal Opportunities Policy and equality laws.

Health and Safety

All post holders have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that The Bourne Partnerships health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees.

Infection Control

All post holders have a personal obligation to act to reduce healthcare-associated infections (HCAIs). They must attend mandatory training in Infection Control and be compliant with all measures required to reduce HCAIs. All post holders must comply with the Partnerships Infection Control Policies, including those that apply to their duties, such as Hand Decontamination Policy and Personal Protective Equipment Policy. Risk Management All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with The Bourne Partnerships use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses in order to improve services. Post holders must also attend training identified by their manager or stated to be mandatory.

Flexible Working

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern and multiple sites so that we can offer services in the evenings or at weekends.

Safeguarding children and vulnerable adults

Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Sustainability

It is the responsibility of all staff to minimise the environmental impact by recycling wherever possible, switching off lights, computers monitors and equipment when not in use, minimising water usage and reporting faults promptly.

Smoking Policy

The Bourne Partnership is committed to providing a healthy and safe environment for staff, patients and visitors. Staff are therefore not permitted to smoke on organisational property.

We appreciate the interest of all applicants in this opportunity. Please note that we may close this vacancy early if we identify a suitable candidate before the advertised closing date. We encourage interested applicants to submit their applications as soon as possible.

Person Specification

Experience

Essential

• Customer Service Experience of working in primary care

Desirable

• Experience of working in a GP practice

Qualifications

Essential

• GCSE or equivalent

Desirable

• A Levels

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Portland Medical

Address

Portland Medical Centre

184 Portland Road

South Norwood

London

SE25 4QB

United Kingdom

Employer's website

https://www.portlandmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see job description for full details.

Managerial

• To deputise for the Swindon Talking Therapies Service Manager as appropriate.
• To line manage a team of mental health Practitioners including managing sickness, appraisals and performance etc.
• To oversee audits and to report any difficulties to the Service Manager.
• To provide cover for other members of the Senior Management Team.
• Recruit staff as required
• To be a member of the Executive and Senior Management Team, including attending meetings and giving advice to the Head of Talking Therapies/service manager as appropriate
• Appropriately manage time for clinical work and managerial responsibilities.
• To initiate in-service development and expansion
• To over see the organisation and supervision of the work of the clinical team
• To liaise with other Primary Care Services
• To liaise with Secondary Services
• To oversee training in conjunction with the Head of Service.
• To be aware of budgetary constraints.
• Maintain a Talking Therapies manual compliant service.
• Monitor and follow up patients in line with guidance.
• To allocate and support staff as discussed with the Head of Talking Therapies and Swindon Service Manager.
• To supervise staff as appropriate.
• Induct and supervise new members of staff.
• To represent the Service and deliver presentations both internally and to outside organizations e.g. ICB and national organizations especially those related to Talking Therapies.
• To oversee links with voluntary and community organisations, educational and recreational opportunities and resources in the local area which may be of benefit to clients referred to the service
• To oversee the design and delivery of psycho-educational courses

Professional:

• To participate in the Talking Therapies business and professional meetings as appropriate.
• To be aware of and comply with all policies, procedures and directives of the Department, Service and AWP
• To maintain and further develop high standards of therapy and psychology practice through co-operative work with other practitioners of all disciplines and involvement in professional audit.
• To comply with British Psychology Societys/ BABCP/ other regulatory body's Code of Conduct as well as procedures and government legislation as it applies to the Service.
• To oversee the research in the service. To instigate and be involved in research as required.

Clinical Governance:

• To support the Service manager in the development and implementation of effective Clinical Governance across the Talking Therapies Service.
• To support and participate in multidisciplinary audit in the service.
• To promote the use of effective interventions in the service.
• To participate in Clinical Governance processes in the service and in the profession.
• To help in the design of audit forms
• Access GP data systems and input clinical notes.

General:

• To participate in liaison meetings with GPs and other members of the Primary Care Health Teams as appropriate.
• To participate in locality meetings.
• To participate in audit and personal review activity as required.
• To compile and return statistics and activity levels as required and monitor and act on statistics.
• To undertake such further training as might be required to maintain an appropriate level of expertise.
• To participate in individual and peer supervision.
• To be aware of and comply with all policies, procedures and directions of the department, service and AWP
• To participate in the research activities of the service and publish articles.
• To participate in disseminating good practice by publication and presentation.

Person Specification

Qualifications

Essential

• Qualification in one of the talking therapy clinical modalities at a minimum of masters level
• Professional registration - HCP, BABCP, BPS

Experience

Essential

• Management experience & training
• Research and development experience
• Experience of supervising & managing staff in a stepped care service
• Substantial relevant clinical experience

Desirable

• Experience of service development
• Experience of designing and delivering presentations

Skills

Essential

• Capacity to cope with pressure and competing priorities
• Ability to deal with distressed patients
• Ability to support staff in dealing with patients in crisis
• Leadership skills
• Training skills

Knowledge

Essential

• Knowledge of HR policies
• Knowledge of risk management in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Old Town Surgery (2nd floor)

Curie Avenue

Swindon

SN1 4GB

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SENIOR PATIENT CO-ORDINATOR/RECEPTIONIST

ACCOUNTABLE TO: Practice Manager - Cath Turner, Operations Manager Shella Hollister

SUPERVISOR:

RESPONSIBLE FOR: The provision of an efficient and caring service to the patients of the Practice.

DUTIES GENERAL RECEPTION

To maintain strict confidentiality at all times. To open the premises if required, open shutters, check heating and ventilation and turn off the alarm. Ready the premises for work.

To lock up the premises if required, closing shutters and switching on intruder alarm and generally securing the building. A doctor should always be present on your departure.

To ensure that enquiries from patients are efficiently and courteously handled.

To ensure that the filing, record keeping and distribution of documents is undertaken efficiently and promptly.

To receive and route patients and visitors on their arrival.

Answer general enquiries, explain surgery procedures, make new and routine appointments.

File and extract records and any documents relating to these.

Implement actions as defined by the doctors and nurses in relation to Test Results.

Receive and record requests for home visits.

Ensure that adequate supplies of stationery, towels and couch rolls area available in the consulting rooms and reception area.

Take messages for all members of the Primary Care Team and record them accurately on the computer, ensuring that messages are passed on promptly.

Tidy reception area and check cleanliness of patients toilet.

Attend staff meetings and Away Days as requested.

Accept requests from patients for completion of forms, eg. medicals etc. by GPs and informing patients if a fee is payable.

Taking and entering fees for non NHS work in the petty cash book, giving change and verifying cheques. Giving patients receipts for monies received. Using and processing card machine.

Photocopy documents as and when required.

Shred confidential documents as and when required.

Issue computerised prescriptions.

Clear up spills, eg. vomit, blood, when necessary according to Practice protocol.

Maintain the items in the spills bucket.

Attend training courses as and when requested, to do so for the mutual benefit of the employee and employer, on the understanding that no expense will be incurred by the individual save for refreshments.

DUTIES SENIOR RECEPTIONIST

Manage reception team co-ordinate and create agendas for regular reception & GP/Reception meetings

Liaise with clinical, admin staff and management cascade information, protocols, procedures etc to reception team

Co-ordinate advertising/patient information and manage reception cover for annual Flu Clinics

Log reception sickness and overtime in reception diary

Manage reception email and support admin staff managing safeguarding email

Train and induct new team members

Regularly meet with Operations Manager discuss issues, information, staff support

Carry out any other duties as mutually agreed between employer and employee.

Person Specification

Qualifications

Essential

• Basic Education

Experience

Essential

• Experience of reception work
• Experience in supervisory role
• Experience of talking to people on the telephone and face to face

Desirable

• Worked in medical environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Priory Road Medical Centre

Address

Priory Road

Swindon

SN3 2EZ

United Kingdom

Employer's website

https://www.prioryroadmedicalcentre.org.uk/ (Opens in a new tab)