Job description

Job responsibilities

See supporting document for full job description.

DUTIES AND RESPONSIBILITIES

• Undertaking patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients.
• Conduct medicines optimisation tasks, including searches to support medication reviews, medicines reconciliation from clinic letters and post hospital discharge medicines reconciliation.
• Effective medicine administration, supporting medication reviews and medicines reconciliation. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively.
• Support prescribers by identifying and referring eligible patients for Structured Medication Reviews (SMRs), including completing any required SMR pre-work.
• Supporting medication reviews and medicines reconciliation for new patients and synchronising medicines for patient transfers between care settings, linking with local community pharmacists, and referring to Prescribers for structured medication reviews.
• Providing specialist expertise, where competent, to address both the public health and social care needs of patients, including lifestyle advice, service information, and help in tackling local health inequalities.
• Taking a central role in the clinical aspects of shared care protocols and liaising with specialist pharmacists for more complex patients.
• Supporting initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing.
• Working with the multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes and reducing wastage.
• Providing training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS).
• Developing relationships with other pharmacy technicians, pharmacists, and members of the multi-disciplinary team to support integration of the pharmacy team across health and social care including primary care, community pharmacy, secondary care and mental health.
• Supervising practice reception teams in sorting and streaming general prescription requests, to allow GPs and Prescribers to review the more clinically complex requests.
• Processing repeat prescriptions in line with agreed clinical protocols and supporting with the efficient ordering of medicines.
• The role will also require pharmacy technicians to support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings. This will be achieved through undertaking clinical audits (e.g., use of antibiotics), supporting quality improvement measures and contributing to the Quality and Outcomes Framework and enhanced services. In addition, pharmacy technicians will assist in the delivery of medicines optimisation incentive schemes (e.g., medicines switches) and patient safety audits.
• Pharmacy technicians will provide leadership for medicines management systems, supporting the practice with a range of services to get the best value from medicines by encouraging and implementing Electronic Prescriptions, safe repeat prescribing systems, and timely monitoring and management of high-risk medicines).
• Identify patients that are overdue required monitoring and refer to the appropriate clinicians.
• Ensure shared care protocols are in place where relevant and ensure the continuation of safe practice within primary care is maintained.
• Oversee high-risk medication recall processes, ensuring timely monitoring and compliance.

GENERAL

Maintain registration with GPhC.

Person Specification

Qualifications

Essential

• Registered with the General Pharmaceutical Council (GPhC).
• Meets the specific qualification and training requirements as specified by the GPhC criteria to register as a Pharmacy Technician .
• Enrolled in or qualified from an approved training programme for Primary Care Pharmacy Technicians or, for example, Primary care pharmacy education pathway (PCPEP).

Knowledge and Skills

Essential

• Knowledge of medicines optimisation and repeat prescribing processes.
• Excellent communication skills (Written and Oral).
• IT skills.
• Ability to work independently and as part of a multidisciplinary team.
• Interpersonal skills.
• Ability to work to deadlines.

Desirable

• An understanding and knowledge of healthcare provision in GP practices, QOF and enhanced services.

Experience

Desirable

• Experience of working in a Primary Care setting.
• Experience of recording accurate clinical notes.
• Experience of working with SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

One Wight Health Ltd

Address

St Helens Medical Centre

Upper Green Road

St Helens

Isle Of Wight

PO33 1UG

United Kingdom

Employer's website

https://onewighthealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception Duties

• Receiving patients, consulting with members of practice team
• Be able to cover all reception positions as necessary
• Process appointment requests/future appointments from patients by telephone and in person.
• Deal with patient visits/requests
• Registrations of new patients - computer data entry and medical records (have knowledge of practice area)
• Processing blood test requests and generating these for appointments as per GP request

Telephone

• Have working knowledge of telephone/bleep system, during and after hours
• Have a polite, friendly, approachable telephone manner
• Experience dealing with difficult/agitated patients

Other Tasks

• Clear rooms after surgeries
• Ensure building security
• Any other tasks allocated by managers

Person Specification

Qualifications

Essential

• GCSE Grade A to C in English and Mathematics

Skills

Essential

• Excellent communication skills (Written and Oral).
• IT skills.
• Clear, polite telephone manner.
• Time Management and the ability to work to deadlines.
• Problem solving skills.
• Interpersonal skills.

Experience

Essential

• Experience in working within a Customer Service environment.
• Experience of working with the general public.
• Experience of reception work.
• Awareness of Data Protection Act and need for confidentiality of information.
• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style.
• Attention to detail, able to work accurately, identifying errors quickly and easily.

Desirable

• Experience using SystmOne (Primary Care IT System).
• Experience of working within General Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wight Health Ltd

Address

Argyll House Surgery

78 WEST STREET

Ryde

Isle of Wight

PO33 2QG

United Kingdom

Employer's website

https://onewighthealth.co.uk/ (Opens in a new tab)