Job description

Job responsibilities

Key Responsibilities

Care Navigation & Patient Support

Provide a warm, professional first point of contact for all patients. Use active signposting to direct patients to the most appropriate clinician, service or resource in line with practice protocols. Manage incoming telephone calls and online requests, ensuring urgent issues are identified and escalated promptly. Assist patients in understanding digital access routes ie online systems and NHS App. Communicate clearly, sensitively and respectfully when supporting vulnerable or distressed patients.

Reception Duties

Welcome patients and manage face to face enquiries at the reception desk. Book, amend and manage appointments using clinical systems. Process prescription requests, sick notes, referrals and other administrative tasks following practice guidelines. Handle payments and issue receipts where applicable. Maintain a calm, organised front desk environment, even during busy periods.

Administrative Support

Process and route incoming clinical correspondence, pathology results, and documentation. Perform accurate scanning, coding and workflow management using digital systems. Maintain patient records in line with practice and NHS data standards. Support administrative projects such as audits, data quality improvement and service development.

Confidentiality & Compliance

Adhere to strict confidentiality and data protection policies at all times. Respect patient privacy and maintain secure handling of all personal data. Follow practice policies, health and safety procedures, safeguarding standards and infection control protocols.

Communication & Teamwork

Work collaboratively within a multidisciplinary team, supporting colleagues and sharing information effectively. Attend staff meetings, mandatory training and development sessions. Demonstrate a positive, flexible attitude and willingness to support the wider team during periods of high demand.

Person Specification

Qualifications

Essential

• Excellent communication and interpersonal skills.
• Ability to remain calm, professional and compassionate under pressure.
• Strong organisational skills and attention to detail.
• Competent IT skills, including use of Microsoft 365.
• Ability to prioritise workload in a busy, fast-paced environment.
• Flexible and cooperative team player.

Desirable

• Previous experience in a GP practice, healthcare environment, or customer-facing administrative role.
• Experience with SystmOne, AccuRx or similar systems.
• Understanding of care navigation, triage principles or NHS primary care pathways.
• Experience supporting vulnerable or distressed patients

Employer details

Employer name

North Swindon Practice

Address

Home Ground Surgery

Thames Avenue

Swindon

SN25 1QQ

United Kingdom

Employer's website

https://www.northswindonpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide high quality, patient centred primary care by assessing, diagnosing, and managing a broad range of acute and chronic conditions. Deliver consultations via face to face, telephone, and digital platforms, and develop appropriate management plans. Prescribe medications, request and interpret investigations, and make referrals to secondary care where required. Promote health and wellbeing through preventative care and patient education. Maintain accurate clinical records and work collaboratively within a multidisciplinary team to ensure safe, effective, and efficient patient care

Person Specification

Experience

Essential

• Experience of working in primary care/general practice
• Ability to assess, diagnose, and manage a wide range of medical conditions
• Excellent communication and interpersonal skills
• Commitment to high standards of patient care and safety
• Ability to work effectively within a multidisciplinary team
• Good organisational, time management, and IT skills
• Understanding of clinical governance and safeguarding responsibilities

Desirable

• Experience with SystmOne
• Teaching, training, or mentoring experience
• Involvement in quality improvement or audit

Qualifications

Essential

• Fully qualified GP with GMC registration and inclusion on the GP Register
• Licence to practise and evidence of ongoing CPD

Desirable

• Experience of working within the NHS
• Interest in a clinical specialism or service development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Swindon Practice

Address

Home Ground Surgery

Thames Avenue

Swindon

SN25 1QQ

United Kingdom

Employer's website

https://www.northswindonpractice.nhs.uk/ (Opens in a new tab)