Job description

Job responsibilities

Main tasks/overview of responsibilities:

• In accordance with the PCN rota, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing/authorising repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• Screening patients for disease risk factors and early signs of illness.
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health.
• Providing counselling and health education.
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes.
• Compiling and issuing computer-generated acute and repeat prescriptions.
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate.
• The post holder will be required to visit patients during surgery time in an emergency if clinically indicated.
• The post holder will undertake a fair percentage of On Call sessions per week as allocated on the practice rota as required and participate in the PCN Enhanced Service hours (Monday to Friday 6:30pm to 8pm and Saturday 9am to 5pm).
• The post holder will undertake fair share of home visiting sessions per week as allocated.

Training/Meetings

• Attending training and events organised by the practice or other agencies, where appropriate.
• Participate positively and actively in clinical and practice meetings.
• The PCN and Practices have a strong ethos around training and development of others, therefore the successful candidate will be willing and able to support medical students, and other training roles.
• Patient Management.
• Create opportunities to address patients care needs in the most expedient way, taking into account that continuity of care and access to services are often in direct conflict.
• Encourage patients to be aware of the service pressures within primary care and to manage their expectations of what we can realistically deliver in a manner that is fair and proportionate for all care priorities.
• Make improved use of the telephone and other technologies. Encourage patients to rely on face- to-face consultation only where there is a clinical need to do so.
• Communicate and reassure patients of the need to offer alternative care options where appropriate and safe to do so.
• To immediately highlight any concerns you may have in respect of safety or quality of patient care to the Clinical Director/Practice Partners/PCN Manager.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

• Develops and maintains up to date personal development plan and professional portfolio for purposes of annual individual performance review, appraisal and revalidation.
• Is able to develop own knowledge and clinical practice to meet objectives and changes in service.
• Manage own time, workload and resources effectively.
• To provide education and training to other staff and Registrars as appropriate.
• Operate a high standard of probity.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Work to practice protocols.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Be familiar in all mediums of communications such as email, tasks, telephone etc.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Communicate effectively to outside agencies.
• Communicate clearly with their lead GP.

Contribution to the Implementation of Services

The post holder will:

• Apply Practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

General

This job description reflects the current situation. It is subject to review and updating in the light of changing service needs. Details may be changed in consultation with the role holder and/or reviewed at their annual appraisal. Job descriptions are not designed to be all-inclusive although they will, as far as practicable, be a reasonably accurate and understandable specification of duties. The nature of our organisation demands a flexible approach in order to provide efficient and modern services to our patients. This job description may be amended by North Staffordshire GP Federation and you may be required to carry out additional or other duties as may be reasonably required.

Person Specification

Experience

Essential

• Knowledge and understanding of triage.
• Appropriate level of primary care experience.
• Newly Qualified General Practitioner with under 2 years from qualification.
• Experience of ICB initiatives.
• Knowledge of clinical governance.
• Knowledge of Quality and Outcomes Framework.
• A good understanding of Patient Choice.
• Experience of medicines management.
• Potential to cope with stressful situations.

Desirable

• An understanding of GP commissioning.

Personal qualities and attributes

Essential

• Adaptable and open to new situations and changes. Understanding and relating to patients' feelings and concerns.
• Respectful and polite in interactions.
• Showing kindness and care towards patients. Confident in decision-making and actions.
• Effective at planning and structuring tasks.
• Able to perform well under pressure and meet deadline.
• Committed and reliable in teamwork.
• Taking initiative to identify and tackle tasks independently.
• Self-motivated to achieve personal and professional goals.
• Maintaining confidentiality with sensitive information.

Other Requirements

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
• Willingness to work flexible hours when required to meet work demands.
• Champion of equality and valuing diversity.
• Always operates in line with Confidentiality and Data Protection Act.
• Working flexibly and prioritising competing demands on time to ensure agreed deadlines are met and organisational effectiveness within limited hours available.
• PCN as a whole within the constraints of limited resources and different ways of working.
• Eligible to work in the UK.

Skills and Abilities

Essential

• Ability to work autonomously.
• Ability to work as a be part of a multi-disciplinary team.
• Problem solving and analytical skills.
• IT skills MS Office, Internet etc able to competently use all basic IT software.
• Flexible and a good timekeeper.
• Good telephone skills.
• Excellent interpersonal skills.
• Detail-Oriented.
• Excellent written and verbal communication skills.

Desirable

• Knowledge of General Practice Clinical Systems such as EMIS and SystemOne

Qualifications

Essential

• Qualified General Practitioner.
• Full GMC Registration to practice as a GP.
• Inclusion on Performers List as a GP Performer.
• Eligibility for Medical Indemnity Membership.

Desirable

• Commitment to professional development.
• MRCGP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Staffordshire GP Federation

Address

Newcastle South PCN

Newcastle-under-Lyme and surrounding areas

Newcastle-under-Lyme

ST5 2BQ

United Kingdom

Employer's website

https://www.northstaffordshiregpfederation.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Employed by Newcastle South Primary Care Network, the postholder will work as part of a multidisciplinary team of Pharmacists, Pharmacy Technicians, Care Coordinators, Social Prescribers, Health and Wellbeing Coach, Dietician, Mental Health Practitioners, and First Contact Physiotherapist.

The PCN is made up of five practices with a patient population of over 43,000 patients.

Scope and Purpose of Job Description

The following Job Description is intended to describe the general nature and level of work and is not intended to serve as an exhaustive list of all responsibilities, duties and skills required. Duties may vary from time to time dependent upon factors such as workload, staffing levels, new legislation, and changes in technology or policy, in this event appropriate training will be provided.

Job Purpose

The purpose of the role is to lead improvements to maximise safe, cost-effective best practice in prescribing to improve the quality of patient care. The post holder will help patients to get the nest from their medicines by switching medications to agreed and approved protocols, improving repeat prescribing processes in General Practice, including promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines.

The postholder will practice as an independent prescriber, working with and alongside the general practice team, holding face to face consultations including for long term conditions within scope of competence.

In addition, the post holder will be responsible for encouraging the development of better understanding of the principles of medicines optimisation throughout the practice teams and promoting good practice in line with therapeutic developments. This will involve assisting the PCN in achieving national requirements and utilisation of medicines optimisation initiatives.

Job Responsibilities

1. Clinical

1.1 Letter from Secondary Care

Review letters from secondary care that recommend a change in medication.

Update the patients list of repeat medications.

If appropriate, communicate with the patient (or the person responsible with their care) and their nominated pharmacist.

If necessary, issue a prescription.

1.2 Prescription Queries

Resolve queries from the prescribing team.

Request for medication not on the patients repeat list.

Request for medication that is not available.

The patient appears to be over or underusing medication.

1.3 Medication Reviews

Review the records of patients whose repeat medication has reached the review date.

Check that biological and laboratory measurements are up to date and within target.

Minimise polypharmacy.

Optimise prescription duration.

Check that doses are appropriate to age, renal and hepatic function.

Consider patient capacity and concordance.

Consider the possibility of prescription drug addiction.

If necessary, advise patient of need for consultation with nurse or doctor.

Issue a prescription.

1.4 MHRA Alerts

Monitor the MHRA and respond to alerts as necessary.

Run a computer search on the drug involved.

Arrange appropriate information to go the patients involved and update their records.

Repeat the search after a suitable time interval.

1.5 Repeat Prescribing

Ensure the effective implementation of repeat dispensing by:

Identifying patients suitable for repeat dispensing.

Work closely with prescribers and community pharmacies.

Issue medication for future repeat prescribing within scope of competence as an independent prescriber.

1.6 External Stakeholders

Provide patients on treating self-limiting conditions through face to face or remote consultation with referral to community pharmacy services as appropriate.

Build rapport and work with relevant ICB team members to achieve local incentives with includes antimicrobial stewardship, cost effective prescribing and medicine safety management in line with local formulary and guidance.

1.7 Assist with minor illness clinics

2. Management

Initiate and implement ideas to improve acute and repeat prescribing.

Support the doctors and nurse practitioners in maintaining good prescribing.

3. Administration

Maintain accurate and clear clinical records.

Be familiar with the current QoF, LES and DES requirements.

Initiate and participate in practice audit.

Contribute to the smooth running and future development of the practices.

4. Professional Development

Pursue self-directed learning: identifying areas of weakness and taking steps to improve.

Complete significant event forms when these occur.

Maintain continued education by attendance at appropriate courses and study days as agreed with the PCN Leadership Team.

Maintain registration with the GPHC.

Adhere to the GPHC code of professional conduct.

Maintain a safe and therapeutic environment for all workers, carers and patients. Ensure that all statutory regulations (eg Health and Safety, Control of Substances Hazardous to Health) are implemented.

Promote a professional approach at all times by attire and attitude to patients and staff both in and out of the Practice.

5. Code of Conduct

All staff are required to work in accordance with the code of conduct for their professional group (e.g. Nursing and Midwifery Council, Health Professions Council, General Medical Council, NHS Code of Conduct for Senior Managers).

6. Health, Safety and Welfare

In accordance with the Health & Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others by your work activities.

The post holder will assist in promoting and maintaining their own and others Health, Safety, Welfare and security as defined in the Practices Health & Safety Policy and in accordance with The Health and Safety at Work Act to include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Managing risks and reporting.

You will be issued with an identity badge which you must wear at all time on site.

You are responsible for the security of any keys, smartcards, passwords, etc., issued to you.

7. Infection Control

It is the responsibility of all staff, whether clinical or non-clinical, to familiarise themselves with and adhere to current policy in relation to the prevention of the spread of infection.

Clinical staff, on entering and leaving clinical areas and between contacts with patients, must follow the practices handwashing policy. Staff are required to communicate any infection risks to the practice manager.

8. Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

9. Clinical Governance and Risk Management

The PCN believes everyone has a role to play in improving and contributing to the quality of care provided to our patients. As an employee of the PCN you are expected to take a proactive role in supporting the PCN and Practices clinical governance agenda by:

Taking part in activities for improving quality such as clinical audit.

Identifying and managing risks through incident and near miss reporting and undertaking risk assessments.

Following polices, guidelines and procedures.

Maintaining continued professional development.

Clinical staff making entries into patient health records are required to follow any standards of record keeping.

10. Information Quality Assurance

As an employee of the PCN it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with PCN and Practice requirements and instructions.

11. Freedom of Information

The post holder should be aware of the responsibility placed on employees under the Freedom of Information Act 2000 and is responsible for helping to ensure that the PCN and Practices comply with the Act when handling or dealing with any information relating to PCN or Practice activity.

12. Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Person Specification

Qualifications

Essential

• Undergraduate degree or MSc in Pharmacy Hold or be working towards a Postgraduate Diploma Independent prescribing qualification.

Behavioural competencies and skills

Essential

• Minimum of 2 years post-qualification experience.
• An appreciation of the nature of GPs and general practice.
• An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing. Excellent interpersonal, influencing and negotiating skills.
• Excellent written and verbal communication skills.
• Demonstrates the ability to communicate complex and sensitive information in an understandable form to a variety of audiences (e.g. patients).
• Is able to plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term conditions.
• Able to obtain and analyse complex technical information.
• Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors or GPs when appropriate.
• Able to work under pressure and to meet deadlines.
• Produce timely and informative reports.
• Gain acceptance for recommendations and influence/motivate/ persuade the audience to comply with the recommendations/agreed course of action where there may be significant barriers.
• Work effectively independently and as a team member.
• Demonstrates accountability for delivering professional expertise and direct service provisions.
• Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary.
• Demonstrates self-development through continuous professional development activity.
• Can follow legal, ethical, professional, and organisational policies / procedures and codes of conduct.

Desirable

• Good IT skills.

Experience

Essential

• Minimum of 2 years post-qualification experience In depth therapeutic and clinical knowledge and understanding of principles of evidence-based healthcare.

Other

Essential

• Self-motivation.
• Adaptable and Flexible.
• Full driving licence.
• Professional indemnity insurance (if not covered by practice policy).

Professional Registration

Essential

• Mandatory registration with General Pharmaceutical Council.

Desirable

• Membership of the Royal Pharmaceutical Society.
• A member of or working towards Faculty membership of the Royal Pharmaceutical Society.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Staffordshire GP Federation

Address

Newcastle South PCN

And all practices within

ST5 2BQ

United Kingdom

Employer's website

https://www.northstaffordshiregpfederation.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Main Duties & Responsibilities

Frailty & Community Hub Co-ordination

Frailty Identification & Navigation:

Support the proactive identification and coding of moderately and severely frail patients. Serve as a central point of co-ordination between GP practices, the Community Frailty Hub, District Nurses, Community Therapy Teams, and Adult Social Care.

Personalised Care & Reablement Support: Assist in delivering person-centred care plans that encourage patient independence, goal engagement, and safe living within their own homes.

Physical Observations & Early Warning: Perform and accurately record basic physical observations (e.g., blood pressure, pulse oximetry, blood sugar) when indicated or instructed by a clinician. Monitor patients for subtle changes in condition and immediately escalate concerns to clinical staff.

Assessment & Visit Workflow: Facilitate first visit assessment documentation, maintain pre-visit summaries and ensure pre-visit data is accurately communicated across the MDT.

Signposting & Referral Pathways: Actively refer and signpost patients and carers to appropriate community services, voluntary agencies, and reablement programmes (e.g., home exercise plans set by therapy teams) to mitigate admission risks.

Cancer Care & Prevention

Co-ordinate contact with newly diagnosed cancer patients and monitor the 2 week wait referral process.

Proactively invite patients for screening (cervical, breast, bowel) and target non-responders to increase uptake.

Track necessary routine monitoring tests for cancer management and present learning/data at monthly governance meetings.

End of Life Care (EOLC) & Complex Needs

Assist in identifying and correctly coding palliative and complex patients.

Ensure regular annual and clinical reviews occur, assisting with correct DNAR record coding and reviews.

Liaise with social prescribing link workers, health/wellbeing coaches, and community providers to manage physical and psychological needs.

Learning Disabilities (LD) & Safeguarding

Support LD register patients with annual reviews, accessible communications, and uptake of preventative measures (flu/COVID jabs, screening).

Oversee safeguarding workflow, record management, document summarising, and coding across PCN practices, maintaining child/adult registers and liaising with MASH.

General Administrative & MDT Duties

Maintain accurate, timely electronic records (/EMIS Web) for all contact points, ensuring CQC documentation requirements are met.

Participate in vaccination call/recall campaigns and support practice reception/triage cover when required.

Contribute to safe service delivery through planned/unplanned cover and active involvement in team training and 1-to-1 performance reviews.

Person Specification

Experience

Essential

• Working in a patient-focused/community setting
• Multi-disciplinary team working & administrative systems
• Independent workload prioritization

Desirable

• Experience in Primary Care, PCNs, or Frailty Hubs
• Supporting service improvement or clinical audit

Skills & Competencies

Essential

• Excellent verbal & written communication
• IT literacy (EMIS Web, MS Office)
• Basic physical observation monitoring skills (or willingness to train)
• Ability to recognize boundaries and escalate clinical concerns promptly

Desirable

• Network building with external health and social care partners
• Ability to motivate patients in goal setting & rehabilitation

Behaviours / Attributes

Essential

• Compassionate, solution-focused, and patient-centred
• Commitment to equality, dignity, privacy, and confidentiality
• Adaptable team player with strong time management

Qualifications

Essential

• NVQ Level 3 or equivalent experience in health/social care
• Enhanced DBS with Adult/Child Barred List clearance

Desirable

• Care Certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Staffordshire GP Federation

Address

Holistic Person-Centred Care (HIPC) PCN

Tunstall and Surrounding Area

Stoke on Trent

ST6 6BE

United Kingdom

Employer's website

https://www.northstaffordshiregpfederation.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To support the Federations Quality and Governance Manager and wider Federation with Finance and HR support.

1. To manage the shared inbox for the Federation, ensuring all emails are allocated to the correct member of the team.

2. To maintain systems for receiving, checking and logging invoices and payments to ensure our Accountants and Finance Officer have all the relevant information.

3. To ensure prompt delivery of all income generating invoices, working alongside the Associate Director of Operational Services and the Financial Services Manager, for all Federation services including host employment charges for Primary Care workforce. Using the internal accounting system to raise invoices and submit via multiple online platforms.

4. Chase payment of outstanding invoices with customers and monitor credit control functions on the internal accounting system. Ensuring overdue invoices are chased for payment and escalated to the Quality and Governance Manager where necessary.

5. Maintain accuracy of transactional coding, ensuring payments and receipts are aligned to the correct accounts and projects.

6. Processing monthly claims to Staffordshire and Stoke-on-Trent ICB on behalf of NHS Primary Care Networks via the NHS workforce portal. Ensuring invoices relating to these claims are raised in the correct Xero account promptly.

7. Chase supplier invoices relating to workforce claims, including NHS Trusts, locum agencies and GP Practices to ensure claims are submitted accurately and promptly for the respective month.

8. Liaising and building relationships with partnership organisations including the North Staffordshire member practices and Primary Care Networks.

9. To provide a HR administration function including overseeing the completion of pre-employment checks, assisting with recruitment and selection, contracts and offer letters, maintaining personnel files and supporting the submission of monthly payroll.

10. Maintain the sickness database, monitoring absence patterns and notifying the Quality and Governance Manager of any absence management issues. Assist the Quality and Governance Manager in attending absence review meetings, taking minutes and preparation of relevant documentation.

11. Supporting the induction process for Federation employees, not including locums, alongside the clinical Nurse Lead ensuring all HR processes including annual leave and expenses are discussed.

12. Attend PCN meetings, including but not limited to, PCN Business Managers and PCN Clinical Directors to take accurate notes of the discussion and to document key action points. Ensure prompt delivery of all minutes.

13. To work closely with the Senior Governance and Compliance Office to provide holiday / sickness cover for the Quality and Governance Manager where appropriate.

14. Any other duties appropriate to the post that are requested of you on occasion.

15. Supporting Federation projects and initiatives including and not limited to workforce programmes.

16. Providing an administrative function to The Alliance, assisting with meetings, minute taking, organisation of events and project support.

1.To order stationary and supplies for the Federation upon request and in line with a budgetary allocation and ensure appropriate systems are in place to avoid over ordering.

1. Manage own time effectively, prioritising own workload to meet competing demands.

2. Deal with queries and issues, understanding the limitations of the role and know when to escalate to a manager.

1. Deal with enquiries via phone, face to face or email from clinicians and other staff and ensure that these are addressed or signposted to the appropriate person.

2. Use own initiative.

3. Demonstrate a professional approach in handling sensitive and confidential information.

1.Take responsibility for own role and identify any knowledge or skills gaps where additional support or training is required.

2. Actively participate in the Federations annual appraisal process providing evidence to meet the requirements of the post.

3.Ensure you work in accordance with our Health and Safety policies at all times and maintain a healthy and safe working environment for self, other staff and patients.

4.Attend and keep up to date with all statutory and mandatory training requirements commensurate with the role.

Person Specification

Skills and Knowledge

Essential

• High standard of literacy and numeracy.
• Ability to work without close supervision.
• Able to work as part of team.
• Excellent organisation skills with the ability to prioritise workload.
• The ability to exercise judgement when dealing with problems.
• Excellent communication and interpersonal skills.
• Resilient and calm under pressure.
• Excellent computer skills including MS Word and MS Excel.
• Ability to produce newsletters and promotional material.
• An understanding of Primary Care or NHS services.
• Able to form key relationships with member practices other stakeholders suppliers and contractors.

Qualifications

Essential

• GCSE English and Maths at grade 4 or above.
• Further education qualification such as A levels
• NVQ level 2 or above
• degree etc.

Desirable

• A relevant HR - Finance or Administration related qualification.

Experience

Essential

• At least 3 years proven administration experience within a busy office environment.
• Experience gained in a HR or finance setting.
• Dealing with a wide range of people from different backgrounds.
• Diary management experience.
• Experience of maintaining and updating web pages and social media pages.
• Experience of organising attending and minuting meetings.

Desirable

• Experience of organising events such as conferences and community outreach.
• Experience of primary care and Primary Care Networks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Staffordshire GP Federation

Address

Basford House

511 Etruria Road

Stoke on Trent

ST4 6HT

United Kingdom

Employer's website

http://www.nsgpf.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

North Staffordshire GP Federation Meir Park and Weston Coyney Medical Practice

Job Title: Clinical Pharmacist

Responsible To: Practice Manager

Accountable To: Lead GP

Hours: 15-20 hours per week (over 3-4 days)

Salary: NHS AFC Band 7-8a equivalent dependent on experience

Job Overview

Principal Duties and Responsibilities

• Medication Reviews:

Conduct structured medication reviews with patients with polypharmacy, frailty and long term conditions.

Support the repeat prescribing process, ensuring medicines are prescribed safely and cost-effectively following best practice guidelines.

Provide advice and clinical support on prescribing and medicines optimisation to GPs and wider clinical staff.

Manage patients with complex medication needs, including deprescribing where appropriate.

Support and deliver long-term condition clinics where appropriate (e.g., hypertension, asthma, diabetes) acting within scope of practice.

Deal with hospital letters where there have been medicine changes instigated by the hospital or another provider.

Identify any potential medication issues (e.g., drug interactions, inappropriate prescribing, non-adherence) and make recommendations for improvements.

Discuss the patient's understanding of their medication and offer education on proper use, potential side effects, and lifestyle considerations.

Respond to acute medicine queries from patients and healthcare professionals.

Provide patient-facing consultations via telephone, face to face or via NHS digital platforms.

Provide tailored advice regarding over-the-counter products, alternative treatments, and possible therapy adjustments.

Record and document all recommendations and patient feedback in EMIS Web.

• Appointments:

Patient appointment lengths will vary but an expectation of completing a total of 20 medication review appointments per 4 hour shift.

Appointments will be prioritised based on patient need, medication complexity, and the potential for improving health outcomes through medication management. This will be managed by the management team.

Ensure that each review includes:

Medication history review.

Assessment of medication adherence.

Identification of any adverse effects or concerns.

Suggestions for improvements or adjustments and appropriate and safe medication changes working within your clinical competency.

• Administrative Duties:

Clinical Documentation: Ensure thorough and accurate documentation of all patient interactions, including medication changes, recommendations, and changes in EMIS Web prior to session end.

Follow-up Communication: Send any necessary follow-up information or recommendations to patients via text or via reception as required.

Collaboration: Communicate with the GP team with any concerns or queries via EMIS Web task. Communicate any acute / urgent concerns with the doctor on call for that working day.

Data Entry/Reporting: Maintain accurate logs of completed appointments, recommendations, and patient progress for quality assurance and reporting purposes.

Clinical Research and Updates: Stay up-to-date with the latest clinical guidelines, drug interactions, and evidence-based practices relevant to primary care.

Process medication changes: Process medication changes from hospital letters ensuring that the acute and repeat medication screen are accurate and reconciled as much as possible in terms of repeat request times.

• Patient Follow-Up & Feedback:

Provide patients with the opportunity to ask questions regarding their medication management.

Performance Metrics:

Patient Satisfaction: Regular feedback from patients on the clarity of medication advice and overall satisfaction with the remote review process.

Appointment Efficiency: Timely completion of appointments within the appropriate time frame agreed.

Collaboration: Effective communication with the wider healthcare team regarding medication adjustments, concerns, and recommendations.

Reporting and Supervision:

Supervisor: Dr Amrik Gill (GP), Louise Till (Practice Manager)

Reporting Requirements: Weekly updates on the number of appointments completed, key medication issues identified, and follow-up recommendations.

Supervision & Support: Regular check-ins for feedback, support with complex cases.

Audit: Supervising GP to carry out regular audits.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Other Conditions

Criminal Records Disclosure

It is a requirement of this position that a Criminal Records Disclosure from the Disclosure and Barring Service is undertaken.

Confidentiality

The post holder is required to maintain the highest levels of confidentiality, particularly that relating to patients and staff and so must not share or discuss any information that they are privy to within their role with anyone outside of the organisation. All employees are subject to the restrictions set out by the General Data Protection Regulation and Data Protection Act and must not only maintain strict confidentiality in respect of patient and staff records, but the accuracy and integrity of the information contained within.

The post holder must not at any time use personal data held by the North Staffordshire GP Federation for any unauthorised purpose or disclosure such as data to a third party. You must not make any disclosure to any unauthorised person or use any confidential information relating to the business affairs of the North Staffordshire GP Federation, unless expressly authorised to do so by a member of the Management Team. Further guidance on confidentiality is contained within our Confidentiality Policy.

Education and Training

Personal continuing professional development is encouraged and an annual appraisal system is in place to discuss CPD and ongoing objectives.

Equal Opportunities

The post holder is required at all times to carry out responsibilities with due regard to the Equalities Act and our in-house Equality and Diversity Policy and to ensure that staff and patients receive equal treatment.

Health and Safety

As an employee of the North Staffordshire GP Federation, the post holder has a duty under the Health and Safety at Work Act 1974, to:

• Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.
• Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the treatment centre, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of any of the relevant statutory provisions.

Risk Management

All members of staff have a responsibility to report all clinical and non-clinical accidents or incidents promptly and when requested to, co-operate with any investigation undertaken.

This list of responsibilities is by not exhaustive and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.

Person Specification

Qualifications

Essential

• MPharm or equivalent degree in Pharmacy
• Postgraduate Diploma in Clinical Pharmacy or equivalent experience
• Independent Prescribing qualification

Skills and Competencies

Essential

• Excellent interpersonal, influencing, and communication skills
• Ability to analyse and interpret complex clinical data
• Strong IT skills including EMIS and Microsoft Office
• Proven ability to prioritise workload and meet deadlines
• Demonstrated ability to work independently and as part of a team
• Demonstrates accountability and professional integrity

Desirable

• Ability to manage change and lead quality improvement projects

Professional Registration

Essential

• Registered Pharmacist with the GPhC

Desirable

• Member of the Royal Pharmaceutical Society
• Working towards or member of the RPS Faculty

Experience

Essential

• Minimum 2 years post-qualification experience
• Sound knowledge of therapeutics and evidence-based medicine
• Understanding of general practice and primary care prescribing principles
• Familiarity with NICE, BNF, and local formulary guidance

Desirable

• Experience of working in primary care or multidisciplinary teams

Personal Attributes

Essential

• Self-motivated, adaptable, and organised
• Commitment to continuous learning and improvement
• Full UK driving licence and access to transport
• Professional indemnity insurance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Staffordshire GP Federation

Address

Meir Primary Care Centre

Weston Road

Stoke-on-trent

ST3 6AB

United Kingdom

Employer's website

http://www.nsgpf.org.uk/ (Opens in a new tab)