Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

We’re looking for a friendly, organised, and compassionate person to join our patient care team! If you love helping people, can stay calm under pressure, and have a knack for juggling multiple tasks at once, this could be the perfect role for you. Whether you’ve worked in customer service, healthcare, reception, or just have a passion for helping others, we’d love to hear from you. If you’re ready to be part of a fun, supportive, and dedicated team that makes a real difference every day, apply now! You'll need:

Essential

• education to GCSE or NVQ2 level, or equivalent
• great communication skills
• a team-player attitude
• the ability to make patients feel welcome and supported
• to be comfortable working with database systems
• confidence with IT systems (like Microsoft Office 365 and SystmOne) is a plus, but dont worrywell provide full training to get you up to speed!
• experience working in customer facing roles - is desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Cantley Lane

Cringleford

Norwich

Norfolk

NR4 6TA

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Qualifications

Essential

• Educated to a GCSE level

Experience

Essential

• Clear, polite spoken manner.
• Problem solving.
• Have excellent planning and organisational skills.
• Perform well under pressure.
• Be Self-motivated and flexible.
• Excellent time management i.e., ability to work effectively to strict deadlines.
• Ability to make decisions under pressure whilst maintaining a positive communication style.
• Be able to work both as part of a team and as an individual.
• Ability to work with highly confidential information
• Committed to excellence
• Ownership willing to take on additional responsibilities.
• Demonstrates commitment to fairness and equality.
• Responsive and positive about change.

Desirable

• Previous experience of working in a busy GP Surgery is preferable but not essential.

Additional information:

Essential

• Minimum of two years working experience in a patient/customer facing role.
• IT literate MS Word and Excel.
• Dealing with patients/customers.
• High standard of keyboard skills.
• Experience of communicating and liaising politely and positively with internal and external customers/patients face to face and on the telephone, whilst considering the confidential nature of the post.
• Previous management of a small team.
• Previous experience using SystmOne.
• Previous experience of working within the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

St. Nicholas Court, Church Lane

Dersingham

King's Lynn

Norfolk

PE31 6GZ

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

These areas are not representative of the whole scope of the role and other work may be included into the remit of this post as needed.

At all times, the post holder must act in a manner consistent with the code of conduct and appearance representing School Lane Surgery, Breckland Alliance and the NHS.

Job Responsibilities

1. Working with on-call team, ensuring the daily requests for GP appointments are dealt with accuracy and in a timely manner.
2. Adapting to individual clinicians as you work alongside the on-call team.
3. Completing the GPA team tasks. Reassigning tasks if the clinician is on annual leave.
4. Reassigning pathology depending on annual leave or clinicians who work on a part-time basis.
5. Filing bowel and smear results
6. Process and Invite patients in for their cervical screening using the portal.
7. Completing repeat blood test team tasks, adding blood forms at the request of clinicians.
8. Actioning various batch reports and completing system one updates.
9. Have a good understanding when to send FP69s.
10. Managing and having a clear understanding of footfall and accurx system.
11. As and when undertaking various other admin roles as appropriate to cover sickness and annual leave.
12. Following the GP planner and annual leave on SystmOne, plan and add all clinical and additional staffs clinic lists and any ad-hoc rota amendments.

Additional Duties

It is recognised that this JD may evolve. It will be reviewed during the post holders annual appraisals and be amended to reflect any changes needed in discussion with the post holder.

Confidentiality

1. While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
2. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
3. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

1. Using personal security systems within the workplace according to Practice guidelines
2. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
3. Making effective use of training to update knowledge and skills.
4. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
5. Reporting potential risks identified.

Equality and Diversity

1. The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:
2. Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
3. Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
4. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

1. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
2. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

1. Alert other team members to issues of quality and risk.
2. Assess own performance and take accountability for own actions, either directly or under supervision.
3. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
4. Work effectively with individuals in other agencies to meet patients needs.
5. Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

1. Communicate effectively with other team members.
2. Communicate effectively with patients and carers.
3. Recognise peoples needs for alternative methods of communication and respond accordingly.

This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in helping to develop the role and in initial and ongoing discussions.

Person Specification

Experience

Essential

• - Strong IT proficiency in Word and Excel
• - Excellent communication skills in English, both written and verbal
• - Exceptional organisational skills with the ability to prioritise tasks effectively and manage time efficiently
• - Ability to work independently as well as part of a team in a fast-paced environment.

Desirable

• - Knowledge of medical terminology is advantageous but not essential; willingness to learn on the job is required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

School Lane Surgery

Address

Doctors Surgery

School Lane

Thetford

Norfolk

IP24 2AG

United Kingdom

Employer's website

https://www.schoollanesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

Person Specification

Qualifications

Essential

• Registered Nurse on the appropriate part of the NMC Register

Experience

Essential

• Significant post-registration experience including some in a position relevant to the speciality

Skills

Essential

• Able to perform clinical skills relevant to the speciality
• Ability to provide high quality patient centred care

Attitude, aptitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk & Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Phlebotomist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Obtaining patient consent for the collection of a blood sample
• Performing venipuncture in accordance with practice protocols
• Maintaining accurate patient records on the clinical IT system
• The correct labelling, packaging and storing of samples
• Effective use of the specimen log, resolving any discrepancies
• Ensuring samples are sent to the laboratory in a timely manner
• Maintaining an effective liaison with the NHS Trust laboratory staff
• Working collaboratively with the nursing team, seeking guidance when necessary for patient related matters

In addition to the primary responsibilities, the Phlebotomist may be requested to:

• Participate in practice audit as directed by the audit lead
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning within the practice
• Complete opening and closing procedures in accordance with the duty rota

Person Specification

Qualifications

Essential

• Relevant qualification in venepuncture
• Good standard of general education

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of working in a primary care environment
• Venepuncture
• Ability to record accurate clinical notes

Skills

Essential

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure

Desirable

• Competent in the use of MS Office applications
• Clinical IT system user skills

Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure/in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Effectively utilise resources
• Punctual and committed to supporting the team effort

Desirable

• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Commitment to ongoing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Paston Surgery

Address

9-11 Park Lane

North Walsham

Norwich

Norfolk

NR28 0BQ

United Kingdom

Employer's website

https://www.pastonsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

A salaried GP at Beccles Medical Centre will be responsible for delivering the full range of primary care services as part of the Practice ensuring the highest standards of care for the differing needs of our patient population.

The salaried GP will work closely with the Practices multi-disciplinary team of clinical and non-clinical staff to provide a high quality and accessible service to patients.

The salaried GP post is being offered as an initial one-year fixed term with a review at the one-year point.

* Please Note: We reserve the right to close this vacancy early if a suitable Candidate is found.

Person Specification

Experience

Desirable

• Experience of using SystmOne
• Experience of Multimorbidity

Knowledge, Skills and Behaviours

Essential

• Excellent communication and interpersonal skills
• High level of IT skills to ideally include Microsoft office
• Time management, prioritisation and the ability to work to deadlines.
• Willingness to obtain necessary training and participate in on-going development
• Ability to motivate patients to improve their health
• Understanding of Primary Care and the Healthcare system
• Flexibility
• Ability to work effectively in a multi-disciplinary team, taking responsibility for managing own workload
• Ability to work autonomously
• Problem solving and change management skills
• Ability to work under pressure
• Relaxed, positive and friendly manner
• An excellent sense of humour
• Tolerant, empathetic and caring approach
• An understanding, acceptance and adherence to the need for strict confidentiality and equality and diversity

Desirable

• Non-smoker
• Willing to work extra hours to provide sickness/holiday relief

Qualifications

Essential

• Minimum of 3 years' experience in primary care
• Good standard of general education
• GMC registration and revalidation
• CCT or will CCT within 6 months
• Registration with a defence union

Desirable

• GP interest/speciality
• Mandatory training
• Driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Beccles Medical Centre

Address

St. Marys Road

Beccles

Suffolk

NR34 9NX

United Kingdom

Employer's website

https://www.becclesmedical.co.uk (Opens in a new tab)

Job description

Job responsibilities

Band 5 Job Description:

Clinical Duties:

1. To be responsible for the assessment diagnosis, planning, implementation and evaluation of Podiatric care to a variety of patients with a wide range of clinical needs including:

High Risk Diabetes

Chronic Neuropathy

Chronic disease e.g. rheumatoid Arthritis

Vascular problems

Wound management/tissue viability

2. Care will be provided in a range of settings which may include:

Hospital Clinics

Hospital Wards

Health Centre Community Clinics

GP Practice Clinics

Residential Homes for the Elderly

Patients Homes

Care Centres for the Disabled and Learning Difficulties

3. To be responsible for the assessment of new patients with subsequent production of individual care packages and provision of the appropriate foot care education advice to groups of patients.

4. With the ability to use the decision making process to identify when patients require the intervention of other professional and/or departmental specialist areas by following agreed departmental referral pathways e.g. acute Wound care/Biomechanics.

5. To participate in the departmental rota for nail surgery and ward rounds.

6. To perform diabetic assessment review clinics in G.P Practices where duties will include:

• Diabetic Foot assessment using the appropriate equipment i.e. Thermometer, Doppler.
• To identify risk factors and categorise patients into appropriate risk banding.

7. To be responsible for the day to day planning of personal workloads for the completion of home visits and visits to Residential Homes for the Elderly and Rehabilitation Centres.

8. To be actively involved in the provision of Foot Health Education advice to patients, relatives and carers and to participate in foot health training where appropriate for CHS, Primary Care and Social Services Staff.

9. To be actively involved in the development of departmental policies and procedures.

10. To be responsible for the maintenance and security of stock.

11. To follow departmental Policies Procedures and Guidelines but have the discretion to make own clinical diagnosis and decisions within professional boundaries.

12. To have the capability to move and handle patients who may be immobile, wheelchair or bed-bound often in confined spaces.

13. To be flexible and provide cover for other Podiatrists at short notice or during periods of absence.

14. To complete the Band 6 competency based learning programme.

Communication:

1. To work effectively as a member of the multi professional team.

2. To ensure effective communication of complex and changing disease process/foot health issues with patients, relatives and carers where there may be barriers to understanding.

3. To maintain accurate records of all patient consultations and related work carried out at each clinical session, including computerised data collection.

4. To attend and actively contribute to departmental meetings.

5. To ensure that all information relating to clients and staff gained through employment with the Trust is kept confidential. Disclosure to any unauthorised person is a serious disciplinary offence.

Health and Safety:

1. To report any accidents, complaints, defects in equipment, Near Misses, and untoward incidents, following ECCH procedure.

2. To ensure that Health and Safety Legislation is complied with at all times including COSHH, Workplace Risk Assessment and Control of Infection.

3. To attend all mandatory training sessions as required by ECCH.

Research and Development/Audit:

1. To participate in audit activities and development of outcomes.

2. To keep up to date with and apply relevant evidence based research finding to practice.

3. To be involved in research and development Department Programme, including possible new/alternative ways of working.

4. To participate in the department's Clinical Governance initiatives and the development and implementation of standards, guidelines, policies and protocols.

Professional Development

1. To maintain Registration with Health Professional Council (HPC).

2. To work within the HPC code of Conduct, ECCH Policies and procedures, and adhere to the Patient's Charter.

3. Actively participate in Continuing Professional Development to develop new skills, and maintain and update existing skills.

4. To ensure high quality delivery of the Podiatry service, and fulfil CPD requirements identified through the appraisal process. Staff will be expected to rotate into specialist areas within the department.

5. To supervise Podiatry Assistants/Technical Grades and take an active part in the training of students acting as a mentor where appropriate.

6. To participate in the observational placements of Student Podiatrists.

7. To participate in the planning in service training.

• All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
• Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone.
• Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

To view the Band 6 Job Description please see attached files.

Person Specification

Qualifications

Essential

• HCPC Registration
• Podiatry Degree or equivalent.
• Local Analgesia Administration Certificate.
• Evidence of CPD Portfolio.
• Knowledge of NHS Podiatry practice is essential

Experience

Essential

• Observational/Student Placement within NHS is essential.

Desirable

• Previous employment as a podiatrist
• Previous experience of work with the elderly in a paid or voluntary capacity is also advantageous.

Additional Criteria

Essential

• Skills and Knowledge:
• Candidates must possess good verbal and written communication skills, as they will be dealing with predominantly elderly patients, and also other health care professionals.
• Candidates must have good organizational skills, as they will be managing their own caseload and also expected to accept responsibility for the day-to-day running of the clinics in which they work.
• Candidates must have the ability to travel as they will be working in more than one location.
• Candidates must be able to produce document implement and evaluate care plans.
• Personal Attributes:
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
• The ability to travel across the community
• Candidate must be able to work under pressure and respond to change
• Candidates must have a responsible and caring attitude. Should be able to work independently, but also as part of a Team when required. They should be flexible as changes in timetables can be made at short notice.
• Ability to embrace our Culture, Values and Signature Behaviours: (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).

Desirable

• Skills and Knowledge:
• IT skills
• Previous SystmOne Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Shrublands Health Centre

Magdalen Way, Gorleston

Great Yarmouth

Norfolk

NR31 7BP

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

A) Clinical Responsibility

01) To manage a patient caseload, identified in consultation with medical, nursing and other professions and agreed by the ACMHS Team Leader.

02) To establish and maintain effective individualised nursing and social care by assessment of patients problems; planning; implementation and evaluation of agreed interventions; clear and concise documentation of individualised client care and use of electronic patient record systems. Using Connected Lives Assessments, care and support plans and risk assessments.

03) To be aware of the physical needs of people with mental health problems and refer physical conditions on as appropriate.

04) Establish therapeutic relationships with individual clients, relatives and carers.

05) Be responsible for the administration, carriage and storage of medication in accordance with relevant Trust policies. To ensure safe disposal of equipment used in the community e.g. syringes, needles, in accordance with Trust policies.

06) Be responsible for the administration of prescribed medical treatments and monitoring effects in accordance with clinical procedures adopted by the Trust.

07) Use research findings in designing nursing care programmes and develop awareness of the significance of nursing research and wider evidence based practice in community mental health care.

08) Participate and be responsible for running nurse led clinics e.g. Depot, clozapine and physical health.

09) Demonstrate an awareness of the needs of carers of patients with mental health problems and develop strategies to meet those needs; e.g. self-help groups, respite care, Carers Act.

10) Ensure that the principle of continuity of care is maintained and that appropriate plans are made for clients discharge and transfer from the clinical areas in line with Care Programme Approach (including acting as care coordinator), Community Care Act 1990 and Discharge Policies and the National Service Framework for Mental Health.

11) To have a working knowledge of the Mental Health Act 1983 and subsequent legislation as it affects the client group.

12) To participate in the Trusts adverse incidents reporting systems and comply with the Trusts procedure and techniques for managing risks.

B) Leadership and Staff Management Responsibility

01) Assist in identifying training needs with the community team for self and team members.

02) Act as a positive example and supervisor/assessor for student nurses and junior members of the ACMHS.

03) Participate in annual appraisal, professional development and mandatory training.

Managers have a duty to promote and support staffs personal health and wellbeing at all times, this includes both physical and mental health and wellbeing.

Managers have a responsibility to support staff by directing employees to services that are available to everyone to help in managing health and wellbeing.

They should be open and approachable as well as proactive in discussing and agreeing a process to monitor an employees mental and physical health.

C) Financial Responsibility

01) To assist the Team Manager to manage the Team budget effectively.

02) Comply with relevant Trust and Team financial policies and procedures to ensure cost effective and efficient use of team and Trust resources.

D) Service Development and Improvement

01) To be involved in clinical audit and evaluation of mental health services within secondary care. Playing an enthusiastic role in the achievement of the teams contribution to achieving NSF objectives for the service at a local level and contribute to such audit requirements (of own practice and recording) as are requested from time to time.

02) To contribute to data collection and entry as part of audit and evaluation of such services.

03) To participate fully in training relevant to the delivery of the services outlined above.

04) To actively seek supervision for all aspects of the post.

05) To recognise personal and professional limitations.

E) Communications

01) To provide and receive complex, sensitive and contentious information using developed skills of persuasion, motivation, negotiation, empathy and re-assurance to ensure client assessments, care planning, reviews and other tasks can be completed.

02) To be able to communicate with clarity, tact and purpose in all relevant situations.

03) To be able to use effectively a range of modes of communication including verbal, by email, by telephone, in formal reports, written clinical notes and in presentations taking into account issues of confidentiality.

04) To be able to communicate to people at various points within the hierarchy of relevant organisations.

05) Ensure effective and confidential communication between medical, nursing, social care and health care agents on significant information governing patient care and treatment. Adhere to NMC Code of Conduct and the HPFT policies on confidentiality and information sharing.

06) To keep accurate records on all clients in accordance with Trust Policy and guidance from professional bodies.

07) To collect data in accordance with the Data Protection Act.

08) To collect and submit activity statistics as required.

F) Other

Physical Working Conditions and Environment

01) The post holder is based within the Community Mental Health Team and will be expected to visit people within their own homes, or a variety of public places or voluntary organisations within the community as well as GP practices throughout the Trust.

02) The post holder will also be expected to carry out duties such as Phlebotomy or giving intramuscular injections on a frequent basis and dealing with people daily who display a full spectrum of behaviour from potentially violent and aggressive to suicidal and extremely distressed.

03) Travel throughout the County is required and will need access to a car and UK driving license.

G) Knowledge and Skills Framework

01) The post holder will be expected to meet the requirements of the NHS Knowledge and Skills Framework (KSF) appropriate outline for the post.

Person Specification

Qualifications

Essential

• RMN or Dip / BSc (Hons) in Mental Health Nursing

Desirable

• ENB 998 / Preceptorship and Mentorship

Experience

Essential

• At least post-registration experience at Band 5 in a relevant Mental Health Setting or equivalent
• Evidence of continuing professional development
• Working knowledge of MHA (1983), CPA, Risk Assessment and Section 25 etc
• Effective multi-professional team communication and team working. Ability to assess, plan, implement and evaluate Nursing care with Supervision. Medication administration.

Desirable

• Experience in working with acute mental health problems in a Community setting.
• Understanding of the National Service Framework.
• Understanding Primary / Secondary Care interface
• Successful change experiences

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Colne House, 1 Upton Road, Watford, WD18 0JP

21 Upton Road

Watford

WD18 0JP

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

The role aligns with the NHS 10 year plan and focuses on improving access to specialist support within the neighborhood. It centres around early recognition of common mental health and early employment of NICE recommended interventions to prevent more severe and enduring presentations.

A snap shot of the duties include :-

Case find, screen, triage, assess and coordinate the development of care plans for people as part of the Primary Care Team

Provide brief, outcome focussed support and time limited evidence-based interventions for people.

Offer interventions to people using the principles of motivational interviewing.

Prescribing and medication advice within specified scope of practice

Support people to build their emotional resilience and crisis planning tools, promoting self-management skills

Ensure systems are in place to promote smooth pathways between primary care and secondary mental health services.

Proactively recognise and effectively manage the indicators of deteriorating mental health and facilitate appropriate onward referral to HPFT crisis management teams, community teams or via SPA. Where appropriate, you will complete joint assessments with ACMHS. The Mental Health Practitioner will act to negotiate rapid re-access to HPFT clinical services should the need arise and will jointly work with ACMHS to help identify and support patients ready to transition to primary care. The Mental Health Practitioner will be part of developing care plans and preparing people for step down.

Work in partnership with Health and social care professionals from other agencies and organisations including Mental Health Link Workers, Community Navigators, Social Prescribers and other practice staff to map community resources and assets that are available for those with mental health needs within the specific PCN geography and ensure awareness of these is communicated throughout the Primary Care Network.

Work within Primary Care to reduce the need for onward referral to secondary care services where consultation with the Community Psychiatrist or Psychologist can provide the required support whether this is medication review or additional advice and guidance.

To lead collaborative working between the full range of physical health and mental health services to ensure that people who need care are able to access it quickly and are prevented from being excluded from services or falling through gaps.

Establish an ethos within the Primary Care Network based on individual strengths and community assets. Support service users, carers and families to access voluntary services and other relevant community providers and utilise available information to promote self-management approaches as part of a holistic approach

For a more detailed Job Description and Person Specification please see attached document

Person Specification

Qualifications

Essential

• Current professional registration: Registered Mental Health Nurse
• Evidence of relevant post registration training and development in particular motivational interviewing, brief solution focussed interventions, cognitive and behavioural approaches and psychosocial interventions
• Willingness to complete Independent Prescribing within 12m of starting post

Desirable

• Independent Prescriber
• Recognised Post Graduate clinical or leadership qualification relevant to the role
• Mentor and mentorship training

Experience

Essential

• Extensive post registration experience in working with people with mental health needs.
• Community experience in mental health services for adults and older age adults with severe / significant mental illness
• Experience of providing a range of evidence based interventions to people with a variety of mental health problems and serious mental illness
• Considerable experience in the assessment and management of clinical risk.
• Experience in physical health assessment for people with mental health needs.
• Experience of effective collaborative working in partnership to deliver holistic health and social care outcomes.
• Evidence of Interdisciplinary / multi-agency working experience including primary care and community/ voluntary sector.
• Experience of leadership and development of junior colleagues.

Desirable

• Proficient in clinical audits and research.
• Experience of working in primary and secondary mental health services.
• Experience in the planning and delivery of training and practice developments to staff.
• Experience in service evaluation and improvements.
• Experience working in a CAMHS and/or OPMH service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Rosanne House

Parkway

Welwyn Garden City

AL8 6HG

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

• Provide high-quality, patient-centred primary care consultations.
• Undertake face-to-face and telephone consultations.
• Assess, diagnose and manage acute and long-term conditions.
• Prescribe safely and in accordance with local prescribing guidance.
• Review and sign repeat prescriptions.
• Make referrals to secondary care and community services.
• Support patients with complex physical, mental health and social needs.
• Work collaboratively with the multidisciplinary team to deliver coordinated care.
• Maintain accurate and contemporaneous clinical records using SystmOne.
• Maintain professional registration, appraisal, revalidation and mandatory training requirements.

Person Specification

Qualifications

Essential

• Fully qualified General Practitioner with current GMC registration and licence to practise.
• Included on the NHS England GP Performers List.

Skills & Abilities

Essential

• Compassionate and non-judgemental approach.
• Excellent interpersonal skills.
• Resilient and calm under pressure.
• Committed to equality, diversity and inclusion.
• Passionate about improving healthcare for vulnerable adults.
• Excellent communication and consultation skills.
• Ability to work independently and as part of a multidisciplinary team.
• Commitment to delivering high-quality, person-centred care.

Experience

Essential

• Understanding of safeguarding adults and information governance.
• Experience using SystmOne.

Desirable

• Experience working with vulnerable or socially excluded populations.
• Experience in homelessness, inclusion health, prison healthcare or substance misuse services.
• Experience managing complex mental health and physical health presentations.
• Knowledge of local community and voluntary sector services.
• Experience of multidisciplinary working.
• Interest in population health, health inequalities or inclusion medicine.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Vulnerable Adult Service

Under One Roof

100-102 Westwick Street

Norwich

Norfolk

NR2 4SZ

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job description

Job responsibilities

To contact, assess, monitor and support patients/clients and their families ensuring holistic health needs assessment as well as medication compliance, treatment and follow up.

Liaise with Endocrinologists, GP's and community staff as required.

Organise/attend/participate in diabetes team meetings as required.

To advise on treatment plans for the patient.

To develop individual care plans in partnership with clients based on a shared assessment of need.

To formulate and review/update diabetes policies.

Attend in service training courses and study sessions as appropriate to maintain own competencies.

Plan, implement and evaluate diabetes training to students and other members of ECCH staff.

To act as a source of expert advice regarding diabetes information to patients and other health care professionals.

Maintain contemporaneous and accurate written and electronic records in partnership with clients and in accordance with policies and procedures.

Take responsibility for management of team members as required.

To lead on tasks as delegated by line manager.

Write reports and participate in audit on service delivery, as required for manager and ECCH Board.

Devise local protocols for specialist working and ensure implementation as required.

Person Specification

Qualifications

Essential

• RGN currently registered with the NMC
• Educated to degree level or equivalent
• Evidence of advanced study within the specialty or willingness to work towards
• Independent Nurse prescriber / non-medical prescriber or willingness to work towards

Desirable

• Educated to Masters level
• ENB 998 or equivalent

Experience

Essential

• Extensive post registration experience
• Has worked within specialty / aligned occupation with demonstrable experience
• Has worked in an autonomous role
• Working knowledge of national NHS policy
• Good computer skills
• Effective caseload management

Desirable

• Clinical supervision
• Supervisory skills
• Evidence of audit/research
• Has demonstrated service development/ improvement within specialty
• Has experience of working in a specialist nursing

Additional Criteria

Essential

• SKILLS & KNOWLEDGE
• Demonstrable knowledge of theoretical frameworks, underpinning clinical nurse specialist practice.
• Demonstrable knowledge and application of national and local policies relating to clinical quality, long term conditions and specialist area of practice
• Excellent verbal and written communication skills
• Competent IT skills
• Experience in patient teaching
• Clinical currency of evidence based research and application to practice
• PERSONAL ATTRIBUTES
• Ability to work autonomously and as a member of a healthcare team
• Ability to adapt to change / be flexible to changing service needs
• Excellent interpersonal skills
• Willingness and ability to work across different sites
• The ability to travel across the community
• Good report writing skills
• Evidence of strong analytical and interpretation
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required

Desirable

• SKILLS & KNOWLEDGE
• Health coaching qualification
• Good Clinical practice in Research qualification
• Experience of implementing change management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Coast Community Healthcare CIC

Address

Hamilton House

Battery Green Road

Lowestoft

Suffolk

NR32 1DE

United Kingdom

Employer's website

https://www.ecch.org/ (Opens in a new tab)

Job description

Job responsibilities

As part of NSFT we do encourage our team to learn, grow and develop. The team has a wealth of experience for in-house learning and where appropriate courses and development opportunities will be considered in line with the role that you will be providing.

A full induction will be provided to the successful applicant. You will also be allocated to a Buddy to support your induction period. This is a great team to work for with friendly, supportive colleagues who all have a passion for providing the best service that we can. If this is what you want too, then we welcome your application to come and join us on our journey together

Day to day the role will involve core duties some of which are listed below:

• Providing one to one treatment interventions both face to face and within the community and via online platforms such as Microsoft Teams.
• Establishing rapport, trust and clear goals with in order to help them recover and thrive
• Delivering evidenced based care in line with the Thrive model encouraging resilience, growth and personal responsibility to enable young people to reach their goals

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference and be part of our exciting and forward-thinking team, then please click APPLY!

We look forward to hearing from you.

* Previous applicants need not apply *

*You will be required to undertake physical intervention training and remain trained in techniques, as required by role.*

Person Specification

Qualifications

Essential

• Nursing degree or equivalent
• Mentorship qualification or ENB 998

Experience

Essential

• Experience of working within a multi-disciplinary team
• Familiar with risk assessment and its management

Other

Essential

• Ability to travel independently

Knowledge

Essential

• Working knowledge / application of the Mental Health Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

G Block

Hospital Road Site

Bury St Edmunds

IP3 8LY

United Kingdom

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Job description

Job responsibilities

Main Responsibilities

• Undertake new patient health checks
• Support the Practice Nurse with health promotion programmes
• Carry out baseline observations such as pulse oximetry, blood pressure, temperature and pulse rate, recording findings accurately
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly
• Undertake wound care, dressings and other clinical tasks as required
• Support the Practice Nurse with the management of long term conditions
• Carry out BMI checks as directed
• Act as a chaperone as required
• Venepuncture
• Administer injections e.g. B12
• Diabetic foot checks
• Blood sugar checks
• INR
• Spirometry
• Carry out ECGs as requested
• Assist GP with minor surgery clinic
• Ensure specimens are recorded and ready for onward transportation
• Ensure all clinical rooms are adequately stocked and prepared for each session
• Monitor fridges on a daily basis
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC policy
• Deliver opportunistic health promotion where appropriate
• Participate in practice audit as directed
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning within the organisation

Person Specification

Qualifications

Essential

• Good standard of general education including passes at GCSE or equivalent in English and maths
• NVQ level 3 in Health and Social Care

Experience

Essential

• Experience of working with the public

Desirable

• Experience of working in a GP Practice

Qualities and Attributes

Essential

• Experience of working in a Primary Care environment
• Excellent interpersonal and communication skills
• Able to demonstrate enthusiasm to developing nursing skills
• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement , resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priority
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative
• Able to adhere to patient confidentiality rules

Desirable

• Experience of using SystmOne
• Experience of Microsoft office software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Grimston Medical Centre

Address

Congham Road

Grimston

King's Lynn

Norfolk

PE32 1DW

United Kingdom

Employer's website

https://www.grimstonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Within this role you will work with an established and supportive MDT. As with many services we currently use a blended model of virtual and face-to-face working which provides opportunities for flexibility. You will have knowledge, skills and experience of working across the range of complexity and severity in adult mental health and dementia.

We will expect the post holder to work collaboratively and flexibly with others to undertake assessments, develop and share psychological formulations and develop treatment plans.

You will be responsible for supporting with managing a caseload, assessing and planning treatment for your patients. Working with the patient to plan care and optimise treatment plans. Feeding back to the MDT and working within the team for the best outcome for the patient

Please find attached our Job Description and Person Specification for more detail and if you feel you have what it takes to make a difference in your local communities, click APPLY!

Person Specification

Qualifications

Essential

• Registered Nursing Associate - on the NMC Register Care certificate

Experience

Essential

• Previous experience of working in an NHS health care setting

Desirable

• previous experience working with people living with dementia

Skills

Essential

• Ability to work effectively as a team player under appropriate supervision and as part of the MDT

Other

Essential

• Ability to move between Trust sites as required by the needs of the service

Knowledge

Essential

• Understanding of the scope and the role of the Nursing Associate in the context of the team and the organisation, and how the role may contribute to service development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

G Block

Hospital Road

Bury St Edmunds

IP33 3NR

United Kingdom

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

You will be part of the front door for patients and will support access to services and continuity of care by helping patients interact and engage with the right support at the right time and from the right health care professional. You will manage and respond to patient and Practice initiated contact, including incoming and outgoing phone calls with patients, reviewing and responding to e-Consults, providing reception capacity and associated administration. You will use triage and signposting skills to direct patients to the right support or appointment type to best meet their needs.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Main duties and responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Manager/Operations Manager, dependent on current and evolving Practice workload and staffing levels:

Reception Duties:

• Maintaining and monitoring the Practice appointments system
• Acting on electronic tasks to book appointments, deliver messages to patients, process electronic referrals etc
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing electronic requests, whether received via Footfall (Practice Website) or email, or by other means
• Processing incoming requests for medical reports, prescriptions or other enquiries and ensuring they are forwarded to the correct staff members for completion
• Taking and recording requests for home visits ensuring full details of need are recorded and checking that the address and telephone number is correct.
• Dealing with requests for emergency treatment, either in the surgery or in the patients home and passing on promptly to the duty doctor.
• Receiving patients consulting with members of practice team
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception positions as necessary
• Answering the telephone and conveying messages
• Accepting requests for repeat prescriptions, checking regularly both the electronic and paper routes for repeat prescription requests
• Sorting the mail and completing Scanning processes
• Maintaining electronic log of telephone messages
• Filing results and any other relevant documents in patients' notes
• Maintenance of patients' notes including starting a new wallet when required and dividing the contents in a logical manner
• Charging the appropriate amount for private work.
• Helping with the sorting of filing in new medical records in order that they are in the form used in the Surgery
• Dealing with requests for test results.
• Ensuring that all other requests for information or queries and entries on the computer and if not completed at the end of your shift, are handed over to an incoming member of staff for completion and vice versa.
• Taking details of requests for medical certificates of any kind, insurance forms and any others requested and dealing with them efficiently and promptly.
• Referring patient suggestions/complaints/comments directly to the Practice Manager for further discussion.

Administration

• Any other administration duties required in the course of your work.
• To have a thorough knowledge of all Practice procedures.
• To work in accordance with written protocols
• Filing post in medical records
• Photocopy as requested
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Ordering, re-ordering and monitoring of stationery and other supplies
• Generating template letters requesting patients attend for follow-up.
• Arranging transport for patients where appropriate.

Computer

• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Registrations of new patients
• Process patients change of address (have knowledge of practice area).
• Scanning of mail onto computer system and completing workflow.
• Processing daily Pathlinks appointments ensuring patients have appointments booked according to instructions given by GPs when results received.
• Maintaining a basic knowledge of repeat prescriptions so that should it be necessary, you can issue from the computer record in line with Practice policy and protocol.

Telephone

• Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

• Ensure that the consulting rooms and waiting area are checked at the end of each consulting session and left clean, tidy and secure.
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Scanning of mail onto computer system and completing workflow.
• Any other tasks allocated by Office Manager/Practice Manager.
• Attending and participating in Clinical Governance and Staff Meetings.

Start and End of Day Procedures.

Be able to open up premises at the start of the day, unset alarm and ensure that all equipment such as fax machines, computers, printers and photocopiers are ready and make all necessary preparation to receive patients.

Be able to secure premises at end of day, checking all windows, doors are closed, toilets empty, internal lights off, fax is full of paper, all other equipment is off and alarm activated.

Person Specification

Experience

Essential

• Essential
• An ability to use own judgement, resourcefulness and common sense.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Able to work as a member of a team.
• Ability to work without direct supervision and determine own workload priorities.
• Good Keyboard skills.
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative
• A sense of humour.
• Pleasant and articulate
• Ability to use own judgement, resourcefulness and common sense

Desirable

• Experience of working in General Practice is desirable but not essential.
• Flexibility of working hours/ able to work at the desired times.

Qualifications

Essential

• - GCSE grade A to C in English and Maths.
• - Reception staff need to be tactful, helpful people who can communicate well and sympathetically with employers, colleagues and most importantly with patients who are invariably worried and concerned and, who at times may be difficult!

Desirable

• NVQ level 2 in Health and Social Care or Administration.
• Experience of working in General Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodcock Road Surgery

Address

29 Woodcock Road

Norwich

Norfolk

NR3 3UA

United Kingdom

Employer's website

https://www.woodcockroadsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

A) Clinical Responsibility

01) To manage a patient caseload, identified in consultation with medical, nursing and other professions and agreed by the ACMHS Team Leader.

02) To establish and maintain effective individualised nursing and social care by assessment of patients problems; planning; implementation and evaluation of agreed interventions; clear and concise documentation of individualised client care and use of electronic patient record systems. Using Connected Lives Assessments, care and support plans and risk assessments.

03) To be aware of the physical needs of people with mental health problems and refer physical conditions on as appropriate.

04) Establish therapeutic relationships with individual clients, relatives and carers.

05) Be responsible for the administration, carriage and storage of medication in accordance with relevant Trust policies. To ensure safe disposal of equipment used in the community e.g. syringes, needles, in accordance with Trust policies.

06) Be responsible for the administration of prescribed medical treatments and monitoring effects in accordance with clinical procedures adopted by the Trust.

07) Use research findings in designing nursing care programmes and develop awareness of the significance of nursing research and wider evidence based practice in community mental health care.

08) Participate and be responsible for running nurse led clinics e.g. Depot, clozapine and physical health.

09) Demonstrate an awareness of the needs of carers of patients with mental health problems and develop strategies to meet those needs; e.g. self-help groups, respite care, Carers Act.

10) Ensure that the principle of continuity of care is maintained and that appropriate plans are made for clients discharge and transfer from the clinical areas in line with Care Programme Approach (including acting as care coordinator), Community Care Act 1990 and Discharge Policies and the National Service Framework for Mental Health.

11) To have a working knowledge of the Mental Health Act 1983 and subsequent legislation as it affects the client group.

12) To participate in the Trusts adverse incidents reporting systems and comply with the Trusts procedure and techniques for managing risks.

B) Leadership and Staff Management Responsibility

01) Assist in identifying training needs with the community team for self and team members.

02) Act as a positive example and supervisor/assessor for student nurses and junior members of the ACMHS.

03) Participate in annual appraisal, professional development and mandatory training.

Managers have a duty to promote and support staffs personal health and wellbeing at all times, this includes both physical and mental health and wellbeing.

Managers have a responsibility to support staff by directing employees to services that are available to everyone to help in managing health and wellbeing.

They should be open and approachable as well as proactive in discussing and agreeing a process to monitor an employees mental and physical health.

C) Financial Responsibility

01) To assist the Team Manager to manage the Team budget effectively.

02) Comply with relevant Trust and Team financial policies and procedures to ensure cost effective and efficient use of team and Trust resources.

D) Service Development and Improvement

01) To be involved in clinical audit and evaluation of mental health services within secondary care. Playing an enthusiastic role in the achievement of the teams contribution to achieving NSF objectives for the service at a local level and contribute to such audit requirements (of own practice and recording) as are requested from time to time.

02) To contribute to data collection and entry as part of audit and evaluation of such services.

03) To participate fully in training relevant to the delivery of the services outlined above.

04) To actively seek supervision for all aspects of the post.

05) To recognise personal and professional limitations.

E) Communications

01) To provide and receive complex, sensitive and contentious information using developed skills of persuasion, motivation, negotiation, empathy and re-assurance to ensure client assessments, care planning, reviews and other tasks can be completed.

02) To be able to communicate with clarity, tact and purpose in all relevant situations.

03) To be able to use effectively a range of modes of communication including verbal, by email, by telephone, in formal reports, written clinical notes and in presentations taking into account issues of confidentiality.

04) To be able to communicate to people at various points within the hierarchy of relevant organisations.

05) Ensure effective and confidential communication between medical, nursing, social care and health care agents on significant information governing patient care and treatment. Adhere to NMC Code of Conduct and the HPFT policies on confidentiality and information sharing.

06) To keep accurate records on all clients in accordance with Trust Policy and guidance from professional bodies.

07) To collect data in accordance with the Data Protection Act.

08) To collect and submit activity statistics as required.

F) Other

Physical Working Conditions and Environment

01) The post holder is based within the Community Mental Health Team and will be expected to visit people within their own homes, or a variety of public places or voluntary organisations within the community as well as GP practices throughout the Trust.

02) The post holder will also be expected to carry out duties such as Phlebotomy or giving intramuscular injections on a frequent basis and dealing with people daily who display a full spectrum of behaviour from potentially violent and aggressive to suicidal and extremely distressed.

G) Knowledge and Skills Framework

01) The post holder will be expected to meet the requirements of the NHS Knowledge and Skills Framework (KSF) appropriate outline for the post.

Car driver essential as a majority of the posts are community based, the post holder will need a full valid driving licence and access to a car to use regularly for business purposes including business insurance (unless you have a disability as defined by the Equality Act 2010).

Person Specification

Qualifications

Essential

• RMN or Dip / BSc (Hons) in Mental Health Nursing

Desirable

• ENB 998 / Preceptorship and Mentorship

Experience

Essential

• At least post-registration experience at Band 5 in a relevant Mental Health Setting or equivalent
• Evidence of continuing professional development
• Working knowledge of MHA (1983), CPA, Risk Assessment and Section 25 etc
• Effective multi-professional team communication and team working. Ability to assess, plan, implement and evaluate Nursing care with Supervision. Medication administration.

Desirable

• Experience in working with acute mental health problems in a Community setting.
• Understanding of the National Service Framework.
• Understanding Primary / Secondary Care interface
• Successful change experiences

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

99 Waverley Road, St Albans, AL3 5TL

Waverley Road

St Albans

AL3 5TL

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)