Job description

Job responsibilities

General duties

Health and Safety- It is the responsibility of the individual to work in compliance with all current Health and Safety legislation and the Practice Health and Safety Policy. To attend any training requirements, both statutory and mandatory, in line with the legal responsibility to comply with the Health and Safety at Work Act.

The roles contains the following responsibilities:

To maintain registration with the NMC.

To adhere to the NMC Code.

To support training and development.

To maintain personal professional competency and appropriate development.

To carry out the duties and responsibilities of the post in accordance with the Practice Policies including duty of candour and whistleblowing.

Required to comply with all relevant national and local statutory and mandatory requirements including Health and Safety, Infection Control, Safeguarding, Information Governance, Research Governance and Equality and Human Rights.

To implement and review individual care plans, a self-management plans and to agree trigger thresholds to contact Case Managers / GPs.

Plan visits to housebound people, undertake every 3-6 months, and arrange care plans where necessary

Provide enhanced support to Nursing and Residential home with a focus on strengthening relationships and improving access through information sharing, education and advice.

Planned visits to Nursing and Residential homes to be undertaken every 3-6 months, providing training as required.

To ensure all people in Nursing and Residential homes have care plans (including dementia where needed) and to provide a holistic review of all people in these homes with updates of their care plans.

To contact people where necessary to advise them of the role of Specialist Neighbourhood Nurse

Visit people at home following the identification of urgent clinical need including those escalated by EMAS or a member of the Neighbourhood Team, undertake a personalised comprehensive assessment, in order to diagnose, treat and prescribe within the limitations of your registration and competence

Visit people at home following an unplanned hospital admission and those with a history of repeat admissions, within 2 weeks.

Contact those that have suffered a bereavement.

Arrange dedicated appointments in practice, for those who wish to visit, with flexibility to expand up to 30 minutes, or as needed.

. Key Responsibilities

Act as a point of contact between GP, Neighbourhood Team, people and their carers.

Develop and maintain a detailed knowledge of local services to enable supported signposting of people with identified need, sharing information with the Neighbourhood Team.

Liaise with GPs and practice teams to identify people who are elderly, frail or who have long term health needs and support.

Liaise with primary, secondary and specialist care services as required.

Work with the Neighbourhood Team to help identify people at risk of loss of independence or admission to hospital as a result of inadequate social support.

Provide these cohorts of people signposting to identified services in order to maintain their independence and improve their health and well-being.

Visit people in community, home or care home settings to assess and discuss their care needs involving carers as appropriate.

Implement personal care plans for individual people, ensuring preventative actions are detailed to support the appropriate use of services.

Communicate the care plan to the GP and any other members of the Neighbourhood Team involved in the persons care and upload to the relevant records.

Ensure that identified people receive the right level of help at the right time and help them to experience a joined-up service by liaising with relevant members of the Neighbourhood Team.

Work with patient, carers and the Neighbourhood Team to encourage the patient to adopt effective self-management and self-help seeking approaches to reduce unnecessary hospital admissions.

Liaise with other agencies to ensure timely and appropriate engagement as required.

Support people to access community care assessments as well as carers assessments.

Where a personal healthcare budget is allocated provide advice as required regarding the key choices the patient will need to make.

Identify unpaid carers and direct them to access services as appropriate to provide them with support.

Identify when urgent action or a step up in care is required and promptly alert the relevant member of the Neighbourhood Team, highlighting any safety concerns.

Follow up on communications from out of hospital and in-patient services regarding changes in condition of people to support the practice to respond proactively to potentially unmet needs.

Undertake visits or telephone contact to manage people on the SNNs case load following any unplanned hospital admissions where appropriate.

Participate in Practice multi-disciplinary meetings to discuss Practice people actively being managed by the Neighbourhood Team and any other people from the SNNs case load needing discussion.

To attend Neighbourhood Team MDT meetings at the Practice plus any other meetings where there is a need to discuss Practice patients.

Undertake visits or arrange appointments at the Practice for people on the SNNs case load or otherwise as directed by the Duty Doctor following identification of urgent and non-urgent clinical need to assess, diagnose, treat, prescribe and refer appropriately according to the patients health needs and acting within the SNNs clinical skill set.

Maintain accurate and up to date records of patient contacts using GP record systems and other IM&T systems relevant to the role i.e. entering notes onto Systmone / EMIS using agreed read codes and VMDT

To run regular patient searches using Systmone / EMIS in order to have an up-to-date record of progress of achievement of Key Performance Indicators.

Work with South Lincolnshire ICB, Neighbourhood Teams and other agencies to support and further develop this role.

Support the Practice Manager in providing KPI reports for submission as requested.

5. Key Working Relationships

Practice teams

Neighbourhood Team

Community health services

Specialist teams heart failure, diabetes etc.

Specialist nursing services e.g. St Barnabas

Hospital teams including ward, A&E, discharge and AIR teams

Social Prescribers

Health & Wellbeing Coaches

Safeguarding agencies

Pharmacists

South Lincolnshire ICB

Adult Social Care

Voluntary Services

Independent Care Homes

Local Authority teams

Independent living teams

Person Specification

Knowledge and skills

Essential

• The post holder will work in an environment where individual differences and the contributions of all staff are recognised and valued. All employees, people, carers and the public are entitled to be treated with dignity and respect and no form of discrimination, intimidation, bullying or harassment will be tolerated. We understand, encourage and celebrate diversity, making the NHS a place where we all feel we belong."

Desirable

• IT skills
• Knowledge of Personalisation, and personalised care, that gives people control over their health & care ,based on their needs and what's important to them.
• It's intended to improve health & wellbeing by helping people make decisions about their care, and by making the most of the skills and potential of people, families and communities.

Experience

Essential

• Experience of dealing with people with long term conditions
• Evidence of ability to work autonomously
• Evidence of working within a multidisciplinary team

Desirable

• Experience of working in Primary Care
• Experience of working in a GP practice

Qualifications

Essential

• Registered Nurse Level One
• Post graduate study in health-related studies relevant to long term conditions or equivalent experience
• Evidence of continuing professional development
• Post registration teaching qualification or willingness to undertake
• Post registration qualification in non-medical prescribing or willingness to undertake as needs of service change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Allied Health South Lincolnshire Limited

Address

Sutton Medical Group

Long Sutton Medical Centre, Trafalgar Square

Long Sutton

SPALDING

Lincolnshire

PE12 9HB

United Kingdom

Employer's website

https://slrpcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

At Moulton Medical Practice we are looking to expand our team and are looking for an experienced Receptionist/ Clinical Administrator. You will have used SystmOne previously. We are a 2 partner practice in the beautiful village of Moulton.

Job Title: Receptionist/ Clinical Administrator

Reports to: Practice Manager

Responsible to: The GP Partners

Job Purpose:

To provide a consistently high quality, professional administrative service to doctors, staff, colleagues, patients, health service professionals and others.

Hours: Part-time (min. 20 hours per week -Days and times to be confirmed) with flexibility to cover colleagues holiday and sickness absence.

Main Duties and Responsibilities:

Reception Duties

• Greet all patients and visitors in a friendly and professional manner.
• Handle all patient enquiries courteously, both in person and by telephone.
• Manage the flow of patients arriving for appointments.
• Open and close the reception area in line with practice procedures.
• Maintain a tidy and welcoming waiting area, keeping information leaflets and displays up to date.
• Covering both Admin. and Dispensary desks as required

Clinical Administration

• Have a thorough knowledge of all practice procedures and carry them out accurately.
• Book, amend, and cancel patient appointments, ensuring efficient use of clinician time.
• Record and prioritise requests for home visits in line with practice protocols.
• Register new patients on SystemOne, ensuring correct identification procedures.
• Process and scan incoming correspondence, reports, and results into the correct patient record.
• Manage patient referrals, insurance reports, and related correspondence.
• Carry out start and end-of-day procedures as appropriate.
• Support recall systems by sending invitation letters and reminders.
• Assist with administrative tasks during practice clinics (e.g. flu or COVID campaigns).
• Recall systems
• Send out patient invitation letters as required.

General

• Assist other Practice colleagues when necessary.
• Handle all telephone enquiries as appropriate.
• Photocopy patient notes for solicitors and insurance companies in accordance with GDPR regulations ensuring appropriate consent is gained.
• Use the clinical system tasks as per Practice procedures.

Communication

• Communicate effectively, promptly and courteously with patients, carers, relative and Practice suppliers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Communicate appropriately and accurately with colleagues outside the Practice and with due reference to the common law of confidentiality and GDPR and the Data Protection Act. Immediately inform a member of staff if a patient appears ill or if their behaviour causes concern (including correct use of Emergency/Collapse/Security protocols).
• Be aware of child protection issues and communicate concerns in accordance with Practice protocols.

Quality & Continuous Improvement

• Participate in appraisals and ongoing training to maintain skills and knowledge.
• Contribute ideas for improving practice systems and patient experience.
• Support team members and promote a culture of continuous improvement.
• Participate in audits and quality checks as required.

General Responsibilities

• Comply with all practice policies, including Health & Safety, Infection Control, Equality & Diversity, and Confidentiality.
• Identify and report potential risks or hazards within the workplace.
• Contribute to maintaining a clean, safe, and effective working environment.
• Remain security-aware at all times, reporting any suspicious activity to management.

Essential Requirements

• Minimum 1 year of administrative experience in a GP surgery
• Excellent communication and customer service skills
• Ability to work as part of a busy and supportive team
• Strong attention to detail and confidentiality awareness

Desirable

• Experience using SystmOne clinical system
• Experience with patient referrals and recall systems
• Knowledge of NHS policies and protocols
• GCSEs or equivalent qualifications

Benefits

• Company pension scheme
• Free on-site parking
• Supportive, friendly working environment

Confidentiality

In the course of their duties, the clinical administrator will have access to confidential information relating to patients, their carers, relatives and colleagues within and outside the Practice. They may also have access to information relating to the Practice as a business. All such information from any source whatsoever will be treated as strictly confidential.

All information gained from any source will only be shared in accordance with the Practices Confidentiality Policy, GDPR and the Data Protection Act and the Freedom of Information Act and in such a way that personal and sensitive patient-identifiable data is protected.

Health and Safety

The clinical Administrator will be aware of and comply with Practices Health and Safety Policy.

Equality and Diversity

The clinical administrator will comply with the Practices Equality and Diversity Policy.

Person Specification

Experience

Essential

• Customer Service
• Administrative Experience
• Typing skills
• Phone Etiquette
• Organisation Skills
• Strong communicator
• Calm and professional manner

Desirable

• Experience of using Systmone
• GP surgery experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moulton Medical Centre

Address

High Street

Moulton

Spalding

Lincolnshire

PE12 6QB

United Kingdom

Employer's website

https://www.moultonmedicalcentre.nhs.uk/ (Opens in a new tab)