Job description

Job responsibilities

About you

We are seeking an experienced medical leader who can demonstrate:

• Specialist registration and experience as a General Practitioner.
• Significant experience of working with community services.
• A strong track record of delivering improvements in quality, patient safety and patient experience.
• Experience of working at senior level across complex healthcare organisations and systems.
• Exceptional leadership, engagement and influencing skills.
• Experience of managing change and leading service transformation.
• A commitment to developing community medical services.
• Strong partnership working skills across health, social care and voluntary sector organisations.
• The ability to inspire teams and create a culture of continuous improvement and clinical excellence.

You will be a credible practitioner and leader within community services and a passion for delivering outstanding care for patients and communities.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Registered as General practitioner with the General Medical Council
• Satisfactory record of continuous professional development
• Experience of clinical leadership and of participation in service development opportunities

Desirable

• Management qualification

Knowledge & Experience

Essential

• A current or previous management role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising date: 14th September 2026

Closing date: 9th October 2026

Shortlisting date: 12th October 2026

Proposed Interview date: 20th October 2026

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person Specification

Qualifications

Essential

• Full GMC registration at the time of application
• MBBS or equivalent medical qualification
• MRCS (UK) or equivalent medical qualification
• FRCS (Plast) or equivalent
• Valid Advanced Trauma Life Support (ATLS) Provider Status

Desirable

• Member BAPRAS

Knowledge & Experience & Skills

Essential

• Evidence of achievement of competencies by time of appointment in line with GMC standards/Good Medical Practice including: oGood clinical care oMaintaining good medical practice oGood relationships and communication with patients oGood working relationships with colleagues oGood teaching and training oProfessional behaviour and probity Delivery of good acute clinical care
• Demonstrate skills in written and spoken English that are adequate to enable effective communication about medical topics with patients and colleagues
• Appropriate knowledge base and ability to apply sound clinical judgement to problems.
• Experience in management of skin cancer with special interest in head and neck oncology
• Demonstrates the necessary range, depth, and breadth of competencies suitable for a Skin Cancer or Head and Neck Oncology post
• Evidence the number of independent SNLB's, groin, axilla and neck dissections performed
• In depth knowledge and experience in skin cancer and head & neck surgery.
• Evidence of appropriate teaching experience within the last 3 years
• Demonstrates clarity in written/spoken communication & capacity to adapt language as appropriate to the situation
• Able to build rapport, listen, persuade & negotiate
• Capacity to use logical/lateral thinking to solve problems/make decisions
• Capacity to work effectively with others
• Able to work in multi-professional teams
• Able to supervise junior medical staff
• Capacity to take in others' perspectives and treat others with understanding
• Sees patients as people
• Capacity to manage/prioritise time and information effectively
• Capacity to prioritise own workload.
• Basic IT skills
• Capacity to monitor developing situations and anticipate issues
• Capacity to operate under pressure. Demonstrates initiative & resilience to cope with changing circumstances

Desirable

• Fellowship in Skin Cancer
• Fellowship in Head and Neck Oncology
• Demonstrates ability to undertake robust audit / research within team structure within the last 3 years.
• Evidence of relevant research e.g. presentations, publications in peer reviewed journals within the last 3 years relevant to plastic surgery and skin cancer surgery
• Evidence of relevant academic achievements, e.g. degrees, awards, in the last 3 years

Other

Essential

• Capacity to take responsibility for own actions.
• Demonstrates respect for all.
• Is up to date and fit to practise safely
• Ability to provide complete details of employment history
• ALL sections of application form FULLY completed according to written guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

On Call

The job plan includes a 1:8 non-resident senior on call responsibility (weekday and weekend) which attracts an 5% availability supplement. This provides primarily telephone support to specialty grade doctors for the Hospice in-patient unit, and the Community and Hospital Services via the 24-Hour Advice Line. Should the post holder be required to attend any site they will be compensated with time off in lieu.

The locality is seeking to increase the number of consultants for community and hospital services, and this may result in a reduction in on call frequency. This will be subject to a consultation

It is a requirement of the post that holders comply with Trust policies and procedures, have (and maintain) GMC registration / licensing and participate in a formal CPD programme (The Trust supports the requirements for Continuing Medical Education as laid down by the Royal College of Physicians and is committed to providing time and financial support for these activities). The post-holders must also participate in regular medical audit and in annual appraisal and job planning with the Clinical Director or one of the other qualified appraisers within the Trust. The Hospice will contribute to appraisal through feedback from the Chief Executive and Medical Director.

The Trust supports doctors going through the revalidation process and access to the RCP online CPD scheme.

The Trust has a policy to support access to mentorship

Please find attached Job Description and Person Specification for main responsibilities and role requirements.

Person Specification

Qualifications

Essential

• Full GMC registration and on Specialist Register or within six months of receipt of Certificate of Completion of Training (CCT) at time of interview
• Applicants that are UK trained, must ALSO be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to provide evidence of equivalence to the UK CCT on successful application
• MBBS or equivalent medical qualification
• MRCP or equivalent medical qualification

Desirable

• MD/PHD or equivalent medical qualification

Knowledge and Experience

Essential

• Experience of the practice of specialist palliative care at a senior level and leadership of the multidisciplinary team
• Knowledge of clinical governance
• Able to lead Clinical Audit
• Proven leadership skills, including experience in managing change and motivating teams

Desirable

• Understanding of NHS structure and function
• Understanding of the regulations that relate to and the requirements of CQC
• Research experience
• Experience of NHS finance and commissioning
• Experience of clinical networks acting as a representative of an organisation
• Engagement with management training/management course or qualification
• Experience of teaching/educational supervision

Skills

Essential

• Advanced Communication Skills
• Ability to drive service improvement
• Strategic thinker
• Excellent IT skills and knowledge of electronic patient record systems.
• Commitment to continuous personal development
• Ability to plan and prioritise own workload
• Ability to plan and prioritise own workload
• Commitment to Partnership working

Other

Essential

• Current Driving licence/use of car for work purposes
• Full indemnity cover

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Why join our team?

Frailty is one of the fastest developing areas of healthcare. As services continue to expand, Occupational Therapists have an increasingly important role in assessment, rehabilitation, discharge planning and admission avoidance.

This post offers the opportunity to work across the full frailty pathway, providing a breadth of clinical experience that few roles can offer.

You'll work across a range of services including:

• GP Assessment Unit
• Medical Assessment Unit
• Bevan Court Specialist Frailty Service
• Frailty Reablement Unit

No two days are the same. You'll work with patients who present with complex physical, cognitive and social needs, requiring advanced assessment, clinical reasoning and collaborative decision-making.

About our team

We're a supportive, approachable and ambitious team that values collaboration and shared learning.

Our therapists work closely together, drawing on each other's experience to manage complex clinical situations and continuously improve patient care. We encourage new ideas, value professional curiosity and actively support staff who want to develop specialist interests or leadership skills.

You'll receive regular clinical and management supervision, opportunities for continuing professional development and encouragement to become involved in quality improvement, teaching and service development.

Whether you're developing your leadership skills, expanding your clinical expertise or contributing to innovation within frailty care, you'll find opportunities to grow here.

Who are we looking for?

We're looking for someone who enjoys working in a fast-paced environment and thrives on clinical challenge.

The successful candidate will demonstrate:

• HCPC registration as an Occupational Therapist.
• Post-registration experience in management of complex patients in frailty.
• Excellent clinical reasoning and sound decision-making skills.
• Confidence in working autonomously while recognising the value of multidisciplinary working.
• Experience supervising or supporting less experienced staff or students.
• Strong communication and interpersonal skills.
• A commitment to delivering compassionate, person-centred care.
• Enthusiasm for service improvement, quality improvement and professional development.

What can we offer you?

Joining our team means becoming part of a service that is committed to both excellent patient care and staff development.

We offer:

• A welcoming and supportive multidisciplinary team.
• Regular clinical supervision and leadership support.
• Opportunities for specialist training and continuing professional development.
• Involvement in quality improvement, research and service development.
• Opportunities to present work locally and nationally.
• A varied and rewarding clinical role where your contribution genuinely makes a difference to the lives of older people every day.

We'd love to meet you

Choosing the right role is an important decision, so we encourage prospective applicants to arrange an informal conversation or visit before applying.

This is a great opportunity to meet the team, learn more about the service and discuss how your experience and career aspirations align with the role.

For an informal discussion or to arrange a visit, please contact:

Person Specification

Qualifications

Essential

• Degree in Occupational Therapy
• HCPC registration
• Clinical Educators Certificate or equivalent/experience

Desirable

• MSc in relevant health studies or equivalent qualification/experience

Experience

Essential

• Advanced clinical knowledge relevant to the care environment and evidence of evidence based practise in relevant health setting
• Awareness of own strengths and limitations
• Knowledge of relevant national policies and guidance and relevant assessment tools
• Experience of leadership of a team including change management
• Evidence of effective working within an MDT
• Experience of Service development
• Demonstrate experience of problem solving approaches
• Audit and research in a clinical area
• Demonstrates continuous Professional Development

Skills

Essential

• Demonstrates ability to motivate team performance to achieve objectives
• Ability to prioritise and work to deadlines
• Ability to communicate effectively in a variety of settings
• Accurate record keeping, report writing and IT skills including presentation skills
• Have a flexible approach to working with good time management

Other

Essential

• Ability to travel various hospital locations by own car/ assisted driver

Our values

Essential

• We are Kind
• We are Open
• We are Inclusive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will lead the long-term development of the Trusts strategic vision within Cancer Services and promote excellence in:

• Performance Management
• Demand and Capacity Management
• Leadership, Engagement and Ownership
• Collection, analysis, and use of data
• Implementation of re-design pathways
• Team working with Trust Cancer Alliance colleagues to deliver excellence in cancer services.
• Responsible for recruitment and retention of staff in cancer services.
• Responsible senior manager for the cancer services team including line management responsibilities such as day to day management, appraisals, disciplinary etc.
• Accountable for the delivery of cancer services within the Trust.
• Accountable for delivery of the oncology eastern sector hub services at MWL
• Responsible for the overall performance of the Cancer Services Team.
• Ensure that all staff involved in cancer services provide adequate communication that is empathetic and reassuring to patients and families especially when the information is complex, sensitive, and highly emotive.
• Motivate, inspire and encourage the cancer services team.
• Attend regular meetings of Lead Cancer Clinicians from specific tumour groups, incorporating GP Cancer Leads
• Oversee the development of a Trust Cancer Strategy and Operational Policy and ensure effective communication of this and all cancer issues across the Trust
• Work closely with the clinical and corporate information departments to ensure all national and local information requirements are met including the establishment and maintenance of regular, robust monitoring and reporting systems, including report writing, delivery of presentations and collation of relevant data and specialised spreadsheets.
• Support the Deputy Divisional Director of Operations and the Trust Lead Cancer Clinician in the commissioning of new services.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Master's Degree or equivalent professional experience at a senior level in a relevant clinical/specialist area
• Management/leadership qualification or equivalent senior management experience
• Evidence of continuing professional development within the relevant clinical profession
• Current professional registration with an appropriate UK clinical regulatory body

Desirable

• PRINCE 2 or other improvement qualification

Knowledge & Experience

Essential

• Experience of project management within healthcare setting
• Extensive professional specialist knowledge in relevant fields gained through post graduate training / qualifications across multiple disciplines e.g. cancer services, service improvement, general management
• Demonstrable experience of involvement in capacity planning, redesign, innovation and change managementXA/I
• Demonstrable experience of business planning and preparation of business cases within the NHS
• Knowledge and understanding of management principles and strategic development and planning healthcare services
• Comprehensive understanding of the national cancer agenda, cancer quality and performance standards, and extensive clinical and/or operational experience of working across complex cancer pathways
• Experience of project management within healthcare setting
• Significant senior clinical/professional leadership experience within a complex healthcare environment
• Demonstrable experience of using clinical expertise to influence service development, pathway redesign, quality improvement and/or transformation.
• Knowledge and experience of clinical governance, patient safety, quality improvement and evidence-based practice, with the ability to translate these into service improvement.

Skills

Essential

• Project management skills, including service improvement skills, tools and techniques
• Highly effective communication skills - must be able to articulate highly complex and sensitive issues to a wide range of recipients, both written and verbally in potentially hostile environments
• Excellent presentation skills with the ability to influence large and diverse audiences
• Ability to lead change management / organisational change, pulling people together across systems to deliver common aims and targets and ability to effectively manage challenging situations
• Excellent organisational and time management skills to manage and balance competing priorities. Ability to work under pressure and to tight deadlines
• Able to demonstrate sound financial management skills and understand a business centred approach to healthcare provision
• Frequent requirement for concentration. Work is often unpredictable and requires frequent reprioritisation
• IT skills required to manipulate, analyse and interpret complex information
• Ability to effectively lead a multi-professional team within a complex organisational setting. Demonstrate significant experience of situational leadership, human resource management and people development
• Ability to articulate and communicate a vision with drive, energy and resilience to achieve end results
• Highly self-motivated
• Demonstrable ability to motivate and influence others
• Good communication and interpersonal skills
• Problem solving skills
• Time management skills
• Highly developed negotiating/influencing skills
• Ability to prioritise and deliver to short deadlines
• Ability to develop key relationships with external agencies and organisations
• Political awareness with an ability to work across organisational and professional boundaries
• Excellent clinical, professional and strategic leadership skills, with the ability to provide credible senior clinical leadership across professional and organisational boundaries
• Evidence of engagement with and in the Cancer Alliance workstreams
• Ability to analyse and interpret complex clinical, quality, patient experience and performance information and use this to inform decision-making and service improvement
• Ability to constructively challenge clinical and operational practice and influence senior multidisciplinary stakeholders using professional credibility, evidence and sound judgement

Other

Essential

• Ability to travel various hospital locations by own car/ assisted driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

St Helens Hospital

Marshalls Cross Road

St Helens

WA9 3DA

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The radiological workload and complexity within the department has increased markedly and is continuing to do so in keeping with national trends. The PFI scheme and Managed Equipment Service has expanded the department dramatically since the new facilities opened. The department has a progressive outlook and has embraced many new techniques.

The successful candidate with help maintain the expanding workload of the department including supporting the extensive department input into MDT meetings, to meet waiting list targets and to enable the introduction of extended working.

The departments current consultants operate very much as a team and are looking for colleagues who are keen to work in this environment. The successful candidate will be expected to contribute to the general workload.

The successful candidate will support the existing Radiologists. This is an additional post to help support the expanding workload.

The department receives 3-5 Radiology SpRs from the Northwest School of Radiology Training Scheme. All consultants are involved in supervision and training of trainees both on site.

The applicant will be contracted for 10 Programmed Activities as per the new consultant contract, 8 related to direct clinical care. 2 for supporting professional activity.

2 SPA is towards individual Core CPD for appraisal and revalidation, Audit and Clinical Governance, Mandatory training and departmental meetings and teaching and Clinical Supervision

The degree of subspecialty work to general is flexible depending on the individuals experience. The appointee would be expected to cover for colleagues around study and sick leave and a degree of flexibility within the job plan is expected

The appointee will have a responsibility for the running of their clinical service, integrating this with the department as a whole and ensuring appropriate communication with general practitioners, managers and hospital committees. The appointee will be responsible for contributing to the achievement of relevant aspects of the Trusts contractual obligations and business plans.

The appointee will be expected to ensure their clinical service is in accordance with the principles of Clinical Governance which must include appropriate clinical audit, clinical targets, Key Performance Indicators (KPIs), evidence-based practice and continued personal educational and professional development. They will be expected to comply with existing appraisal procedures, job planning procedures and revalidation procedures

To observe the provisions of and adhere to all Trust policies and procedures.

To actively participate in annual performance review to identify personal development needs.

To attend Trust Statutory and Mandatory training sessions as required and any other training courses relevant to the post.

To fully comply with the relevant sections of the Health and Safety at Work Act

To be aware of the confidential aspects of the post. To keep up to date with the requirements of information governance; undertake mandatory training and follow Trust policies and procedures to ensure that trust information is dealt with legally, securely, efficiently and effectively

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Full GMC registration at the time of appointment
• MBBS or equivalent medical qualification
• MRCP or equivalent medical qualification
• MD/PHD or equivalent medical qualification

Experience

Essential

• Broad training and experience in General Radiology
• Subspecialty experience in GI and Urological Imaging
• Competence in CT, MRI, ultrasound, and fluoroscopic examinations
• Ability to independently report emergency and acute imaging studies
• Experience participating in multidisciplinary team (MDT) meetings

Desirable

• Experience in image-guided interventions

Skills

Essential

• High standard of diagnostic and communication skills
• Ability to prioritise workload and work effectively under pressure
• Commitment to safe, patient-centred care
• Evidence of maintaining up-to-date clinical knowledge

Other

Essential

• Understanding of clinical governance and audit
• Participation in audit and quality improvement activities
• Experience teaching undergraduate and postgraduate staff
• Commitment to education and training
• Ability to work collaboratively within multidisciplinary teams
• Evidence of organisational and time management skills
• Excellent verbal and written communication skills
• Ability to build effective working relationships with colleagues and patients
• Professional, reliable, and flexible approach
• Commitment to continuing professional development (CPD)
• Ability to work independently and as part of a team
• Eligibility to work in the UK

Desirable

• Evidence of leading audit or service improvement projects
• Educational or clinical supervisor accreditation
• Leadership or management training
• Experience in service development
• Experience managing complex or challenging situations
• Full UK driving licence if role requires cross-site working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Southport

Town Lane Kew

Southport

PR8 6PN

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• Enter tertiary referral letter details accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the outpatient entry is attached to the correct 18 week pathway with appropriate referral/pathway/referral source code.
• To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Outpatient Managers, Directorate Managers and clinical support staff). Escalating any issues/breaches to the Team Leader/Administration Services Co-ordinator.
• Meet/liaise with Consultants on a regular basis in order to manage outpatient clinics lists effectively whilst working within the Department of Health guidelines. Be responsible for the updating and accuracy on electronic systems.
• Independently compile clinic status lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and NHS e-referral.
• Liaise with Team Leader/Outpatient Manager and/or Directorate Managers to ensure clinic sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into clinic session.
• Book appointments using the PAS/NHS e-referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional outpatient clinics.
• Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements.
• To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within sostenuto independently
• Order interpreters for patients attending outpatient clinics by e-mail.
• To arrange patient appointments by telephone/letter ensuring that patients are offered choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution.
• Order all necessary equipment for appointments via Outpatient Managers by e-mail.
• Responsible for informing the Radiology/Cardio-Respiratory Department of additional clinics arranged.
• Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues.
• Manage Netcall reminder report ensuring outpatient slots are backfilled maximising outpatient capacity.
• Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding outpatient waiting list enquires. Significant conversations including outcomes are to be recorded on PAS.
• Monitor and maintain the Patient Target Lists (PTL) for each speciality and individual Consultants, including the maintenance of the RTT and liaise with Directorate Managers on a regular basis.
• Monthly validation of 18 week (PTL) for each speciality to maintain 18 weeks, ensure patient availability and/or still require appointment.
• Monitor and maintain the Outpatient waiting list reports for individual specialities ensuring that all patients are booked in accordance with Multi-Disciplinary Team guidelines and Department of Health guidelines.
• Book linked appointments foe ENT and Ophthalmology prior to appointment date.
• Complete data checks on computerised systems (PAS, NHS e-referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc.
• Complete Netcall cancellation report, slot availability report within ers, sostenuto, net account on a daily basis.
• ASI report managed independently within DOH guidelines for Paper Switch Off Compliance
• Management of pas admin reports, clinic changes/amendments for all specialty clinics and directorates
• Set up and amendments of clinic schedules on PAS system
• Training/mentoring of staff on all roles within the Appointments Department
• To ensure that all two week rule referrals/upgrades are managed independently within DOH guidelines on PAS and NHS e-referral system.
• To ensure all case notes are requested and available for appointments in line with local standards and protocols. Ensure that any documentation in relation to the patient is sent to the Health Records Department to be scanned onto EDMS (Electronic Document Management System). To file all correspondence and documents, as required, thereby maintaining an effective filing system.
• Organise and order stationary items as appropriate.
• Deal appropriately with concerns from staff in line with Trust policy.
• To provide cover for colleagues during periods of annual leave and sickness. Mentor and train relevant staff as required by the Team Leaders or Administrative Services Co-ordinator.
• Participate in call centre rotation.
• Liaise with other hospitals both NHS and private, GPs, secretarial, clerical, wards, and cancer services.
• Following PTL meeting, complete actions for individual specialities and update capacity for Directorate Managers.
• To work in a flexible manner in accordance with the Trust policy.
• Any other duties required by Line Manager.
• Audit Patients on an Open Hold

Person Specification

Qualifications

Essential

• Educated to GCSE level and/or equivalent qualification and/or equivalent experience
• NVQ Level 2 in Business Administration and working towards Level 3 and/or equivalent knowledge through formal training and/or experience

Experience

Essential

• Call Centre Experience
• Excellent IT skills with knowledge and experience of Microsoft office products
• Previous clerical experience

Desirable

• Knowledge of medical terminology

Skills

Essential

• Word Processing Skills
• Self-motivated and able to work with limited supervision
• Ability to use own initiative and respond to new challenges
• Ability to manage/prioritise own workload
• Excellent communication skills
• Ability to accurately maintain computerise and manual systems
• Ability to manage difficult/sensitive situations
• Ability to work as part of a team
• Ability to mentor and train stafF

Desirable

• Experience of mentoring and training staff
• Time management skills
• Excellent interpersonal and influencing skills
• Good understanding of Trust internal policies as appropriate

Other

Essential

• Ability to build and maintain good working relationships

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

St Helens Hospital

Marshalls Cross Road

St Helens

WA9 3DA

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• Enter tertiary referral letter details accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the outpatient entry is attached to the correct 18 week pathway with appropriate referral/pathway/referral source code.
• To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Outpatient Managers, Directorate Managers and clinical support staff). Escalating any issues/breaches to the Team Leader/Administration Services Co-ordinator.
• Meet/liaise with Consultants on a regular basis in order to manage outpatient clinics lists effectively whilst working within the Department of Health guidelines. Be responsible for the updating and accuracy on electronic systems.
• Independently compile clinic status lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and NHS e-referral.
• Liaise with Team Leader/Outpatient Manager and/or Directorate Managers to ensure clinic sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into clinic session.
• Book appointments using the PAS/NHS e-referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional outpatient clinics.
• Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements.
• To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within sostenuto independently
• Order interpreters for patients attending outpatient clinics by e-mail.
• To arrange patient appointments by telephone/letter ensuring that patients are offered choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution.
• Order all necessary equipment for appointments via Outpatient Managers by e-mail.
• Responsible for informing the Radiology/Cardio-Respiratory Department of additional clinics arranged.
• Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues.
• Manage Netcall reminder report ensuring outpatient slots are backfilled maximising outpatient capacity.
• Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding outpatient waiting list enquires. Significant conversations including outcomes are to be recorded on PAS.
• Monitor and maintain the Patient Target Lists (PTL) for each speciality and individual Consultants, including the maintenance of the RTT and liaise with Directorate Managers on a regular basis.
• Monthly validation of 18 week (PTL) for each speciality to maintain 18 weeks, ensure patient availability and/or still require appointment.
• Monitor and maintain the Outpatient waiting list reports for individual specialities ensuring that all patients are booked in accordance with Multi-Disciplinary Team guidelines and Department of Health guidelines.
• Book linked appointments foe ENT and Ophthalmology prior to appointment date.
• Complete data checks on computerised systems (PAS, NHS e-referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc.
• Complete Netcall cancellation report, slot availability report within ers, sostenuto, net account on a daily basis.
• ASI report managed independently within DOH guidelines for Paper Switch Off Compliance
• Management of pas admin reports, clinic changes/amendments for all specialty clinics and directorates
• Set up and amendments of clinic schedules on PAS system
• Training/mentoring of staff on all roles within the Appointments Department
• To ensure that all two-week rule referrals/upgrades are managed independently within DOH guidelines on PAS and NHS e-referral system.
• To ensure all case notes are requested and available for appointments in line with local standards and protocols. Ensure that any documentation in relation to the patient is sent to the Health Records Department to be scanned onto EDMS (Electronic Document Management System). To file all correspondence and documents, as required, thereby maintaining an effective filing system.
• Organise and order stationary items as appropriate.
• Deal appropriately with concerns from staff in line with Trust policy.
• To provide cover for colleagues during periods of annual leave and sickness. Mentor and train relevant staff as required by the Team Leaders or Administrative Services Co-ordinator.
• Participate in call centre rotation.
• Liaise with other hospitals both NHS and private, GPs, secretarial, clerical, wards, and cancer services.
• Following PTL meeting, complete actions for individual specialities and update capacity for Directorate Managers.
• To work in a flexible manner in accordance with the Trust policy.
• Any other duties required by Line Manager.

Person Specification

Qualifications

Essential

• Educated to GCSE level and/or equivalent qualification and/or equivalent experience
• NVQ Level 2 in Business Administration and working towards Level 3 and/or equivalent knowledge through formal training and/or experience

Knowledge & Experience

Essential

• Call Centre experience
• Excellent IT skills with knowledge and experience of Microsoft office products
• Previous clerical experience

Desirable

• Previous NHS experience
• Knowledge of medical terminology
• Experience of mentoring and training staff

Skills

Essential

• Word Processing Skills
• Self-motivated and able to work with limited supervision
• Ability to use own initiative and respond to new challenges
• Ability to manage/prioritise own workload
• Excellent communication skills
• Ability to accurately maintain computerise and manual systems
• Ability to work as part of a team

Desirable

• Ability to mentor and train staff
• Excellent time management skills
• Excellent interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

St Helens Hospital

Marshalls Cross Road

St Helens

WA9 3DA

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)