Job description

Job responsibilities

ROLE SUMMARY

The post-holder will work four sessions per week at MHP Riley-Moorfield Healthcare Centre.

They will manage a varied patient caseload and provide high-quality, patient-centred medical care to registered and temporary patients. The post-holder will assess, diagnose, treat and manage a wide range of health needs while maintaining high clinical and professional standards.

They will work collaboratively with the Practice Partners and the wider multidisciplinary team to deliver safe, effective and responsive primary care services.

Responsible to:

The Practice Partners.

CLINICAL RESPONSIBILITIES:

In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, referrals and correspondence in a timely manner.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the Practice.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness.

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

Providing counselling and health education.

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes.

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding handwritten prescriptions whenever possible).

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.

Ensuring that all work carried out which carries a private fee is properly recouped and accounted for; e.g. Medical Reports, Insurance reports, Private letters to third Parties etc.

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

OTHER RESPONSIBILITIES WITH THE PRACTICE:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice.

Contributing to evaluation/audit and clinical standard setting within the Practice.

Contributing to the development of computer-based patient records.

Contributing to the summarising of patient records and accurate Read-Coding of patient data.

Attending training and events organised by the Practice or other agencies, where appropriate.

CONFIDENTIALITY:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH & SAFETY:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

EQUALITY AND DIVERSITY:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT:

The post holder will have protected time for Mentorship sessions and Educational supervision provided by Medicus Health Partners

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in a Practice based annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Maintaining skills and knowledge for CPD and accreditation via the annual GP appraisal process.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

QUALITY:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

COMMUNICATION:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

CONTRIBUTION TO THE PLANNING AND IMPLEMENTATION OF SERVICES:

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect their own work.

Participate in clinical audits when requested or where appropriate.

The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice change.

Person Specification

Personal Attributes

Essential

• Adaptable
• Enthusiastic and motivated
• Diligent
• Team player
• Ability to travel and work flexibly

Desirable

• Innovative

Qualifications

Essential

• Full GMC Registration with a licence to practise and entry on the GP Register
• Certificate of Completion of Training (CCT) in General Practice / Certificate Confirming Eligibility for General Practice Registration (CEGPR), or equivalent
• Included on a Medical Performers List or eligible
• Evidence of continuous professional development

Desirable

• Holder of MRCGP
• Evidence of other specialist interest /development / training

Knowledge

Essential

• Aware of local issues and their impact on the health needs of the locality
• Aware of the need for continuous professional development

Desirable

• Knowledge of current and forthcoming NSFs and their impact on primary care services

Experience

Essential

• Experience in general practice and working in multi-disciplinary team

Desirable

• Experience of using electronic clinical patient records
• Eligibility for minor surgery, obstetrics, family planning accreditation
• Experience of undertaking audit in general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Medicus Health Partners

Address

Medicus Health Partners

Riley-Moorfield Healthcare Centre

413 Hertford Road

Enfield

Middlesex

EN3 5PR

United Kingdom

Employer's website

https://www.medicushealthpartners.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The purpose of the role is to:

Take blood samples and BP readings from patients who are know to have, or are at risk of having, long term health conditions. Complete computer 'check & test' template.

Contact patients to book appointments for reviews of long term health conditions, screening and immunisation or other as required.

Maintain records of call/ recall activity.

Offer general assistance to the Practice team and patients.

You will project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Lead Clinician/ Practice Manager, dependent on current and evolving Practice workload and staffing levels:

Using the clinical records to identify patients in need of vaccination or immunisation, health advice, screening or review.

Contacting by telephone, text or letter.

Provide information on the importance of immunisations, screening, review and 'myth-bust' when faced with misinformation.

Update patient contact details on the clinical record system.

Book appointments.

To be aware of the practice philosophy and to treat patients/ visitors with respect, and tolerance and offer constructive support to colleagues and general public.

To be responsible with other members of the reception team for maintaining and monitoring the Practice appointments system

Processing appointments; including personal, telephone and online requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional

To have working knowledge of the telephone systems (during and after hours) and have an appropriate telephone manner.

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedure

To deal with delegated tasks efficiently, according to guidelines set, and reporting regularly any problems and targets reached as required.

To be aware of all Practice procedures and work in accordance with written protocols

To work flexibly according to the needs of the Practice and provide cover for absent colleagues.

To undertake mandatory and additional training as identified by the practice.

Any other duties, appropriate to the grade, as required by the Practice Manager/ Lead Clinician

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Attend admin meetings as and when required

Attend update courses including mandatory training and any other additional courses the practice sees fit for purpose.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Qualified Phlebotomist.
• Excellent IT skills including Microsoft office, word and excel
• Good general education to GCSE or equivalent, including equivalent grade c or above passes in Maths and English

Desirable

• - Experience in a GP Practice environment
• - EMIS and DOCMAN
• - Completed the Care Certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medicus Health Partners

Address

Carlton House Surgery

28 Tenniswood Road

Enfield

Middlesex

EN1 3LL

United Kingdom

Employer's website

https://www.medicushealthpartners.co.uk/ (Opens in a new tab)