Job description

Job responsibilities

Main Duties and Responsibilities

To provide administration support and reception services to the Enhanced Access Service.

To provide administration support and reception services for the additional clinical services or clinics provided by the PCN including call/recalls to patients

Supporting the Enhanced Access Service remote bookings within EMIS

Ensure appropriateness of appointments in compliance with the inclusion criteria

Advise PCN Practices of any inappropriate bookings for the Enhanced Access Service

Book/arrange referral appointments using the electronic referral system and email systems and action/follow-up on the e-RS worklists, enquiries and alerts

Be part of the Enhanced Access team communication channels and update any changes to schedule

Co-ordinate and note take at routine EA meetings and briefing sessions

Support the EA Team Coordinators with day-to-day activities, and deputise during times of annual leave, educational leave and other absences as required

Actively input into the development of new and existing services and resources

Communicate and complete stock take for Enhanced Access Service consumables

Manage data bases and spreadsheets and collation of information

Ensure reporting templates are kept updated with accuracy

Safety, Quality and Patient Experience

1 Involved with maintaining the highest levels of operational delivery and ensuring consistent quality of care for patients, as well as taking a key role in actively promoting the values of the organisation and supporting the organisation to achieve its aims.

2 Be able to demonstrate that systems and processes of risk management are in place to monitor, mitigate and address risk across the PCN Enhanced Access service and to capture and report on incidents at all levels and to monitor progress of actions.

3 Support the delivery of quality indicators/ schedules, reporting through assurance processes.

4 Support the undertaking of external reviews (e.g., CQC), ensuring the provision of information and appropriate actions to respond to issues and recommendations made.

5 Ensure appropriate policies, procedures and systems are in place for formal complaints and feedback.

6 Ensure appropriate patient experience feedback mechanisms and measures are in place to support optimum patient experience.

Person Specification

Qualities & Attributes

Essential

• Kindness - a commitment to improving patient care
• Flexibility
• Resourceful

Experience

Essential

• Experience with EMIS is preferred, with tasks and referrals experience
• Working co-operatively across organisational systems
• Experience of working with highly confidential, sensitive or contentious information
• Strong organisational and time management skills and evidence of working in a systematic manner
• Ability to work autonomously managing specific aspects of the service
• Skills for communication on complex information and administrative matters requiring developed interpersonal and oral or written communication skills
• Understanding confidentiality and data protection
• Experience of working in the NHS

Desirable

• Minimum of 2 years administration experience in any setting
• Experience of General Practice

Knowledge and Skills

Essential

• Excellent time management and organisational skills
• Excellent interpersonal skills
• Ability to work effectively as a team member and independently.
• Strong problem solving and analytical skills
• Excellent verbal and written communication skills.
• IT skills-proficiency in Microsoft word, Excel and outlook and in clinical systems such as EMIS or System One.
• Ability to multitask.

Desirable

• Knowledge of local health services and providers
• Competency and interest in digital solutions to health and be able to promote these

Qualifications

Essential

• Minimum GCSE or O levels in English and Mathematics
• Evidence of ongoing learning
• Demonstrable commitment to professional and personal development

Desirable

• ECDL qualification

Other

Essential

• Full driving licence and access to a car to drive between sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nuneaton & Bedworth Primary Care Network

Address

Manor Court Surgery

5 Manor Court Avenue

Nuneaton

Warwickshire

CV11 5HX

United Kingdom

Employer's website

https://www.nuneatonandbedworthpcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Salaried General Practitioner will work as an autonomous practitioner, providing high-quality medical services to the practice population. The post holder will deliver an excellent standard of patient-centred clinical care while ensuring compliance with the General Medical Services (GMS) contract, relevant legislation, and practice policies.

The post holder will uphold the General Medical Council's standards of good medical practice and contribute to the effective management and development of the practice. They will lead by example and maintain positive, collaborative relationships with colleagues across the multidisciplinary team.

Key Responsibilities

Clinical Care

• Deliver safe, effective, and patient-centred medical care to the practice's eligible population.
• Provide services in accordance with the GMS contract and all applicable local and national requirements.
• Prescribe medicines generically, where appropriate, and in line with local and national prescribing guidance.
• Diagnose, monitor, and effectively manage long-term conditions.
• Undertake telephone triage and duty doctor responsibilities on a rotational basis.
• Maintain accurate, complete, and timely clinical records in accordance with professional standards, practice policies, and relevant guidance.
• Follow recognised clinical guidelines, evidence-based practice, and recommendations arising from clinical audits.
• Participate in approved research activities and active clinical trials, where appropriate.

Administration and Workload Management

• Complete clinical administration accurately and within appropriate timescales.
• Process referrals, repeat prescription requests, test results, correspondence, and other associated administrative tasks.
• Work collaboratively with colleagues and accept an equitable share of the practice workload.
• Manage time and clinical responsibilities effectively, responding appropriately to changing workload and staffing demands.

Quality Improvement and Clinical Governance

• Contribute to the successful implementation of continuous improvement and quality initiatives across the practice.
• Participate in clinical audits as requested by the audit lead.
• Support the development and maintenance of robust clinical governance arrangements.
• Participate in reviews of significant events and near-miss incidents, using a structured approach such as root cause analysis.
• Contribute to local initiatives designed to improve service delivery and patient care.
• Accept delegated responsibility for one or more specific clinical, operational, or Quality and Outcomes Framework (QOF) areas.
• Promote a culture of openness, learning, safety, and continuous improvement.

Practice Development and Teamwork

• Attend and contribute effectively to practice and multidisciplinary team meetings.
• Work collaboratively with partners, clinicians, managers, and administrative staff.
• Support the development and effective operation of the practice, including its clinical governance, training, financial management, and human resources arrangements.
• Assist the partners in achieving the practice's strategic objectives.
• Make appropriate recommendations to improve efficiency, enhance income, and reduce unnecessary expenditure without compromising patient care.
• Maintain regular and effective communication with all members of the practice team.
• Demonstrate professional leadership and promote a positive, inclusive, and collaborative working environment.

Education and Professional Development

• Maintain professional competence through continuing professional development, reflective practice, and self-directed learning.
• Promote an ethos of learning and professional development throughout the practice team.
• Support the education and training of medical students and other healthcare professionals from relevant clinical disciplines.
• Attend training sessions, meetings, and events organised by the practice or external agencies where appropriate.
• Participate fully in the annual appraisal process.
• Maintain the evidence and professional requirements necessary for successful GMC revalidation.

Policies, Standards, and Compliance

• Adhere at all times to GMC standards, including Good Medical Practice.
• Maintain awareness of and comply with all relevant practice policies, protocols, procedures, and clinical guidelines.
• Observe requirements relating to confidentiality, information governance, safeguarding, infection prevention and control, equality and diversity, and health and safety.
• Work within professional boundaries and seek appropriate advice or support when required.

Additional Duties

The duties listed above are not exhaustive. The post holder may be required to undertake other reasonable responsibilities appropriate to the role, depending on patient needs, workload, staffing levels, and the operational requirements of the practice.

Professional Expectations

The post holder is expected to:

• Demonstrate a consistent commitment to high-quality patient care.
• Act with integrity, professionalism, compassion, and respect.
• Maintain effective working relationships with patients, carers, colleagues, and external organisations.
• Take responsibility for their clinical decisions and professional conduct.
• Contribute positively to the practice's culture, reputation, and long-term development.

Person Specification

Qualifications

Essential

• Qualified GP Vocational Training CertifiGeneral Practitioner (Certificate of Completion of Training CCT)
• Eligibility Full GMC Registration
• National Performers List registration
• Appropriate defence indemnity (MPS/MDU) Eligibility to practice in the UK independently
• Experience of working in a primary care environment Experience of continued professional development Experience of QOF and clinical audit
• Experience of medicines management
• General understanding of the GMS contract
• Clinical Knowledge & Skills
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS WEB user skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes Experience with clinical risk management
• Polite and confident Flexible and cooperative
• Motivated, forward thinker Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilises resources
• Punctual and committed to supporting the team effort
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health Clearance
• Project lead as required with CQC, CCG and QOF

Experience

Essential

• Qualifications & Eligibility
• Qualified GP with MRCGP, VTC/JCPTGP or equivalent, and CCT.
• Full GMC registration, inclusion on the National Performers List, appropriate indemnity, and eligibility to practise independently in the UK.
• Experience
• Primary care experience, ideally at least 2 years as a salaried GP.
• Experience with CPD, QOF, clinical audit, medicines management, CCG initiatives, and the GMS contract.
• Experience in clinical risk management and leading audit programmes is desirable.
• Clinical Knowledge & Skills
• Excellent clinical knowledge and skills appropriate to an experienced GP.
• Strong communication, interpersonal, IT and organisational skills.
• Competent with EMIS, Microsoft Office and Outlook.
• Able to work effectively both independently and as part of a team.
• Good problem-solving, analytical and time-management abilities.
• Able to follow clinical policies and procedures.
• Personal Qualities
• Polite, confident, flexible, cooperative and motivated.
• Forward-thinking with strong problem-solving abilities.
• High integrity, reliability and loyalty.
• Empathetic and sensitive when dealing with distressed patients.
• Able to work effectively under pressure.
• Patient-centred with a commitment to ongoing professional development.
• Punctual and committed to supporting the wider team.
• Other Requirements
• Flexibility to work outside core hours when required.
• DBS check and Occupational Health clearance.
• Ability to take on project leadership responsibilities relating to CQC, CCG and QOF.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Manor Court Surgery

Address

5 Manor Court Avenue

Nuneaton

Warwickshire

CV11 5HX

United Kingdom

Employer's website

https://www.manorcourtsurgery.co.uk/ (Opens in a new tab)