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Manchester Road East Medical Practice

Receptionist

Manchester Road East Medical Practice

Greater Manchester, North West England

GBP 12 per year

GP/General Practitioner

Job summary We are seeking an enthusiastic and motivated GP Receptionist to join our friendly practice team.

19 hour(s) ago

Manchester Road East Medical Practice

Receptionist

Manchester Road East Medical Practice

Greater Manchester, North West England

GBP 12 per year

GP/General Practitioner

Job summary We are seeking an enthusiastic and motivated GP Receptionist to join our friendly practice team.

19 hour(s) ago

Manchester Road East Medical Practice

Receptionist

Manchester Road East Medical Practice View all jobs

Greater Manchester, North West England

Permanent

GP/General Practitioner

GBP 12 per year

Posted 19 hour(s) ago

Reference: A5840-26-0000

Job summary

We are seeking an enthusiastic and motivated GP Receptionist to join our friendly practice team. The successful candidate will be the first point of contact for patients and visitors, providing a professional and welcoming reception service while supporting the smooth running of the practice.

Essential

Excellent communication and customer service skills.
Good IT and keyboard skills.
Ability to work as part of a team.
Organised with good attention to detail.
Ability to maintain confidentiality.

Previous GP reception or NHS experience.
Knowledge of EMIS Web.
Experience of working in a customer-facing role.

Applications will be accepted until the closing date specified on NHS Jobs.

Interviews: Suitable candidates will be invited to interview following shortlisting.

This role offers an excellent opportunity to join a busy and supportive GP practice and contribute to delivering outstanding patient care.

Main duties of the job

Main Duties of the Job

Greeting patients and visitors in a friendly and professional manner.
Answering telephone calls and dealing with patient enquiries.
Booking, amending and cancelling appointments.
Processing repeat prescription requests in accordance with practice procedures.
Updating and maintaining accurate patient records.
Managing incoming and outgoing correspondence.
Supporting clinicians and the wider practice team with administrative tasks.
Maintaining confidentiality at all times.

About us

Manchester Road East Medical Practice is committed to delivering high-quality patient care within a supportive and friendly environment. We pride ourselves on providing excellent service to our patients and fostering a positive workplace for our staff.

Details

Date posted

02 October 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5840-26-0000

Job locations

4 Longshaw Drive, Little Hulton

Worsley

Greater Manchester

Lancashire

M28 0BB

United Kingdom

Job description

Job responsibilities

Receptionist

To provide an efficient and professional reception and administrative service to patients, GPs, clinicians and other members of the practice team. The post holder will be the first point of contact for patients and visitors and will ensure that all enquiries are handled courteously and effectively.

Job description

Job responsibilities

Receptionist

Person Specification

Qualifications

Essential

Essential
GCSE Grade C/4 or above (or equivalent) in English and Mathematics.
Good standard of general education.

Desirable

Customer Service Qualification (NVQ Level 2 or equivalent).
Business Administration Qualification (NVQ Level 2 or equivalent).
Medical Receptionist Qualification.
ECDL or equivalent IT qualification.
Training in confidentiality, GDPR, or information governance.
No formal qualifications are essential for this role. Full training will be provided to the successful candidate.

Experience

Essential

Experience of working with the public.
Excellent customer service and communication skills.
Experience of using computer systems and Microsoft Office applications.
Ability to work as part of a team and manage a busy workload.

Desirable

Previous experience working in a GP Practice.
Experience of using EMIS Web or other clinical systems.
Previous NHS experience.
Experience of appointment booking and diary management.
Experience of handling confidential information.
Experience of working in a reception, administrative, or call handling role.
Experience of processing prescriptions and referrals.
Experience of dealing with challenging situations and resolving patient queries in a professional manner.

Knowledge and Skills

Essential

Friendly, professional and approachable manner.
Excellent verbal and written communication skills.
Ability to work effectively as part of a team.
Ability to maintain confidentiality and handle sensitive information.
Good organisational skills and attention to detail.
Ability to remain calm and professional when working under pressure.
Reliable, punctual and flexible.
Commitment to providing excellent patient care and customer service.
Knowledge of NHS and Primary Care services.
Knowledge of GP appointment systems and care navigation.
Understanding of patient confidentiality, GDPR and Information Governance.
Experience of working in a fast-paced environment.
Willingness to undertake further training and development.
Flexible approach to covering shifts and supporting colleagues when required.

Desirable

Ability to work within practice policies and procedures.
Commitment to equality, diversity and inclusion.
Satisfactory references and completion of pre-employment checks.

Person Specification

Qualifications

Essential

Essential
GCSE Grade C/4 or above (or equivalent) in English and Mathematics.
Good standard of general education.

Desirable

Customer Service Qualification (NVQ Level 2 or equivalent).
Business Administration Qualification (NVQ Level 2 or equivalent).
Medical Receptionist Qualification.
ECDL or equivalent IT qualification.
Training in confidentiality, GDPR, or information governance.
No formal qualifications are essential for this role. Full training will be provided to the successful candidate.

Experience

Essential

Experience of working with the public.
Excellent customer service and communication skills.
Experience of using computer systems and Microsoft Office applications.
Ability to work as part of a team and manage a busy workload.

Desirable

Previous experience working in a GP Practice.
Experience of using EMIS Web or other clinical systems.
Previous NHS experience.
Experience of appointment booking and diary management.
Experience of handling confidential information.
Experience of working in a reception, administrative, or call handling role.
Experience of processing prescriptions and referrals.
Experience of dealing with challenging situations and resolving patient queries in a professional manner.

Knowledge and Skills

Essential

Friendly, professional and approachable manner.
Excellent verbal and written communication skills.
Ability to work effectively as part of a team.
Ability to maintain confidentiality and handle sensitive information.
Good organisational skills and attention to detail.
Ability to remain calm and professional when working under pressure.
Reliable, punctual and flexible.
Commitment to providing excellent patient care and customer service.
Knowledge of NHS and Primary Care services.
Knowledge of GP appointment systems and care navigation.
Understanding of patient confidentiality, GDPR and Information Governance.
Experience of working in a fast-paced environment.
Willingness to undertake further training and development.
Flexible approach to covering shifts and supporting colleagues when required.

Desirable

Ability to work within practice policies and procedures.
Commitment to equality, diversity and inclusion.
Satisfactory references and completion of pre-employment checks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.