Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Emis Web

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the medical administrator may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

d. Complete opening and closing procedures in accordance with the duty rota

e. Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

f. Ordering and monitoring of stationery supplies

Person Specification

Experience

Essential

• Knowledge of EMIS / Docman10 / accuRx

Desirable

• Experience working in Primary Care

Employer details

Employer name

Lonsdale Medical Group

Address

24 Lonsdale Road

London

NW6 6RR

United Kingdom

Employer's website

https://lonsdalemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the salaried GP. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. The delivery of highly effective medical care to the entitled population

b. The provision of services commensurate with the GMS contract

c. Generic prescribing adhering to local and national guidance

d. Effective management of long-term conditions

e. Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

f. On a rotational basis, undertake telephone triage and duty doctor roles

g. Maintain accurate clinical records in conjunction with good practice, policy and guidance

h. Working collaboratively, accepting an equal share of the practice workload

i. Adhere to best practice recommended through clinical guidelines and the audit process

j. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

k. Accept delegated responsibility for a specific area (or areas) or the QOF

l. Attend and contribute effectively to practice meetings as required

m. Contribute effective to the development and maintenance of the practice including; clinical governance, training, financial management and HR

n. Ensure compliance with the appraisal process

o. Prepare and complete the revalidation process

p. Commit to self-learning and instil an ethos of continuing professional development across the practice team

q. Support the training of medical students from all clinical disciplines

r. Support the partners in achieveing the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

s. Review and adhere to practice protocols and policies at all times

t. Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times

Secondary Responsibilities

In addition to the primary responsibilities, the salaried GP may be requested to:

a. Participate in practice audits as requested by the audit lead

b. Participate in local initiatives to enhance service delivery and patient care

c. Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA)

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC Registration
• National Performers List registration
• Appropriate defence indemnity (MPS/MDU)
• Eligibility to practice in the UK independently
• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Minimum of two years as a salaried GP
• General understanding of the GMS contract
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS Web
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management
• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilises resources
• Punctual and committed to supporting the team effort
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health Clearance
• Project lead as required with CQC, CCG and QOF

Desirable

• Experience of medicines management
• Experience of CCG initiatives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lonsdale Medical Group

Address

24 Lonsdale Road

London

NW6 6RR

United Kingdom

Employer's website

https://lonsdalemedicalcentre.nhs.uk/ (Opens in a new tab)