Job description

Job responsibilities

• Assume overall responsibility and accountability for the day-to-day operational running, clinical leadership and performance of the endoscopy site.
• Lead the delivery of a safe, effective, high quality endoscopy service within agreed operational, financial and regulatory requirements.
• Lead a culture of continuous quality improvement, evaluating standards of care, identifying risks and driving improvements in clinical practice, patient experience and service performance.
• Provide expert clinical and operational advice to the endoscopy team, ensuring practice is evidence based, aligned to current guidance and delivered consistently across the site.
• Help support nursing research and maintain own knowledge, skills, expertise and experience.
• Support the lead nurse in the development, maintenance and review of nursing care pathways.
• Contribute to, and where appropriate lead, the development and implementation of the Endoscopy Unit philosophy, strategy, policies and standard operating procedures.
• Provide strong leadership, supervision, teaching and mentoring for registered nurses, nurse endoscopists, healthcare assistants and support staff, ensuring training, competency and mandatory study requirements are planned and maintained.
• Ensure all endoscopy staff receive regular 1:1s, annual appraisals, performance reviews and professional development plans, with clear objectives and follow-up actions.
• Lead and support recruitment activity for the endoscopy site, including workforce planning, vacancy identification, shortlisting, interviewing, induction and onboarding of new team members.
• Manage HR-related issues in line with organisational policy, escalating where appropriate and ensuring matters such as absence, conduct, capability, probation, wellbeing, return to work processes and performance concerns are addressed promptly and professionally.
• Ensure the smooth running of the department by taking responsibility for safe staffing, rota planning, skill mix, escalation of workforce gaps and effective deployment of staff across the service.
• Maintenance and review of health promotion literature and information for patients.
• Lead on the sourcing and procurement of endoscopy equipment, consumables and medical supplies in line with operational need, budgetary requirements and procurement processes.
• Take overall responsibility for equipment management, including maintenance schedules, asset tracking, service contracts, fault reporting, replacement planning and ensuring equipment is safe, available and fit for purpose.
• Participate and assist with endoscopic procedures.
• Liaise with other primary care and secondary care endoscopy units to ensure effective communication and share best practice, ensuring the unit operates in accordance with BSG guidelines.
• Help support the lead nurse in establishing effective communication links with other primary care practitioners within the practice and attend appropriate endoscopy meetings.
• Liaise with patient services department to organise endoscopy lists and act as a resource for urgent referrals and queries.
• To support and participate in the investigation and resolution of complaints and adverse clinical incidents, ensuring appropriate action is taken to prevent recurrence.

Person Specification

Qualifications

Essential

• Registered healthcare professional with appropriate endoscopy experience and clinical credibility
• Educated to degree level or able to demonstrate equivalent experience, with evidence of recent professional development

Desirable

• Proven leadership or managerial experience, with the ability to lead, motivate, support and hold staff to account
• Experience of staff management, recruitment, induction, supervision, appraisals, performance management and HR processes
• Excellent communication, influencing, decision-making and conflict resolution skills
• Ability to manage staffing levels, rotas, skill mix, resources, stock, equipment and operational priorities effectively
• Knowledge of equipment management, servicing, maintenance, sourcing and procurement processes
• Basic IT skills and ability to work with online programmes such as SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

LivingCare Group (Fountain Diagnostic)

Address

LivingCare Diagnostics Ltd

Little Fountain Street

Leeds

West Yorks

LS27 9EN

United Kingdom

Employer's website

https://www.livingcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities:

To type patient letters, discharge summaries and general correspondence as dictated by the clinical team with use of the digital dictation system to a high degree of speed and accuracy and to action the outcomes of the correspondence timely.

Ensure all investigation results are readily available to the clinical staff and once signed and acted upon, filed correctly in the medical case notes.

Adding patients to waiting lists or discharging as appropriate.

E-mailing referrals to appropriate departments.

Sending letters out to GPs and patients.

Chasing letters which have not been received back from clinicians.

To have extensive knowledge of necessary medical terminology.

To prioritise workload and ensure that all timelines are met in accordance with SLAs (service level agreements) and (SOPs) standard operating procedures of the business unit.

To assist in the development and implementation of SOPs (standard operating procedures) in collaboration with the Medical Secretary Lead and NHS patient services & Operational Manager. Liaise with external referral departments (if appropriate) concerning patient referrals.

To action fast track referrals (if appropriate) to ensure timely appointments are made.

Person Specification

Qualifications

Essential

• Experience of clinical administration
• IT literate
• Excellent typing skills
• Healthcare knowledge

Desirable

• Able to multitask
• Has a patient focus
• Caring and empathetic approach
• Team worker
• Considerate
• Understanding of the NHS and health is desirable
• Quick learner

Employer details

Employer name

LivingCare Group (Fountain Diagnostic)

Address

4215 Park Approach

Thorpe Park

Leeds

West Yorks

LS15 8GB

United Kingdom

Employer's website

https://www.livingcare.co.uk/ (Opens in a new tab)