Job responsibilities

The role will be a dedicated role relating to the Childrens and Young peoples place of safety (CYP POS), the person will work closely with the nurse in charge in facilitating activities within the pos suite. At other times that CPY POS is not required will work as part of a team within the unit.

To work under the direction of a registered member of nursing staff, but at times will not have direct supervision.

To carry out efficiently and effectively task and instructions assigned by the trained nurse.

To undertake only those tasks for which she / he has had instruction and is competent to fulfill.

To maintain confidentiality in respect of the patient / client at all times.

To be aware of Health and Safety at Work Act and the implications for the work environment.

To know how to report accidents and untoward incidents and to do so promptly.

To obtain knowledge of Livewells policies, procedures and practices and carry out duties in accordance with them.

To be aware of legal issues and have an understanding of the Mental Health Act.

To support community activities either on a 1:1 basis or in small groups.

To be an active member of the provision of care to the patient / client.

Co-facilitate groups with qualified staff.

To receive reports on patient care and be able to report back with observations to the nurse in charge within his / her competency.

Participate in the Plym Bridge response team which responds to any untoward incident and undertake associated training.

To work within a team providing nursing care to complex patients with increased levels of observations.

To be willing to participate actively in appropriate in-service training programmes which the manager believes to be of benefit to the individual. To assume co-responsibility for maintaining skills and knowledge levels.

To assist the registered nurse to carry out, under direction, tasks which fulfill the patients / clients physical and psychological need, as identified in the Care Plan / Assessment.

Escort patients to other departments or other areas designated by trained staff, which may include the community.

Contribute to the assessment, planning, implementing and evaluating care to patients. This to include participation in case review and assessment for admission / discharge process.

Make appropriate records in the multi-disciplinary patient electronic file, which will then be counter signed by a registered nurse.

To assist the patients personal care and record patients observations in accordance with the Care Plan.

Record and manage patients property.

Undertake specific responsibilities designated by the Unit Manager

To undertake mandatory and other training as directed by the Organisation.

To participate in continuing role / personal development using the appraisal system.

To receive line management support and supervision.

To contribute to any audit process.

To behave in a manner which does not bring the Organisation into disrepute.

Qualifications

Essential

• Vocational Qualification III in Healthcare or able to demonstrate the ability, skills and knowledge to work at this level
• Effective Communication Skills
• Ability to contribute to the process of and the delivery of high standard of care as planned in care programme
• Team working skills
• Ability to participate in activities with patients

Desirable

• Ability to work with minimum of supervision
• Time Management
• Computer skills

knowledge and skills

Essential

• Awareness of personal safety
• To undertake baseline physical observations
• Confidentiality
• De-escalation skills
• Understanding of the role of the Place of Safety Worker
• Ability to engage patients in activities off the Unit
• Record keeping skills
• Requirement to restrain and participate in Physical Intervention training and team work
• Motivated
• Empathetic
• Reliable
• Confidence in dealing with patients
• Ability to work in stressful conditions
• Ability to work as part of a team

Desirable

• Willingness to undertake training in relation to required skills
• Knowledge of solution focused approach
• Knowledge of CPA

Experience

Essential

• Relevant experience of working in a Mental Health setting, or the ability to show relevant experience

Desirable

• Children and Young Peoples Mental Health experience
• Working within a Multi-Disciplinary Team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job responsibilities

1. To ensure that the ECT Suite is appropriately prepared.

2. To ensure that all the equipment used during treatment has been checked and are in good working order.

3. To check that the waiting area is comfortable and private, and that a television and/ or music is available to promote a relaxed environment, if desired.

4. To ensure that oxygen, suction and medical/ surgical supplies are available for use during treatment.

5. To check that the patient’s consent form has been correctly completed and care plan is in place. That it complies with Mental Health Act requirements. To ensure the ECT care package is collated and correct, ready for use in each session.

6. To ensure that the patients’ medical notes are available on the ward during treatment, if indicated.

7. To check the patients name against his/ her identity band.

8. To ensure that the patient’s privacy and dignity is maintained at all times.

9. To ensure that the patient has been ‘nil by mouth’ for the period stated by the Anaesthetist prior to treatment, in conjunction with ECT care guidelines.

10.To adhere and complete all relevant documentation.

11.To ensure that accurate records of the patients treatment are up-to date and reflective of the treatment session.

12.To be responsible for the emergency and resuscitation equipment. To ensure it is maintained and in good working order.

13.To liaise between ward, community and medical staff.

14.To be a point of contact for ECTAS and ensure all ECTAS standards are delivered.

15.To assist in audit in relation to all aspects of ECT.

16.To be responsible for providing relevant documentation to ECTAS and Livewell Southwest.

17.Assist in the induction of all ECT staff.

18.Ensure that patients attending for ECT (and their relatives, careers where appropriate) receive information to their needs.

19.To practice in a manner consistent with the principles and standards of the service ensuring that national and local policies and guidelines are observed.

20.To ensure that the patient is fully informed about the rationale for their treatment and is involved in the implementation and evaluation of their treatment.

21.To provide support to patients following their prescribed treatment including supporting physical health and being able to recognise possible signs of decline in physical health and act accordingly.

22.Offer company and conversation both pre and post treatment if required, support patients to maintain and access a good food and fluid intake post treatment.

23.To complete all ECT checks prior to administration of ECT.

24.To work collaboratively with all disciplines and agencies involved in the ECT, acting as a resource for staff, patients, carers and relatives in relation to these services.

25.To participate in working groups as required.

26.To participate in Appraisal and Line Management.

Participate in service governance initiatives including audit, evaluation and reviews of the services.

Experience

Essential

• Have competent level of training and experience in airway management and recovery procedures
• Experience of working in a Mental Health setting

Desirable

• Experience of working in a variety of Mental Health settings
• Acute Mental Health experience
• within an NHS type setting
• Working in a MDT
• Experience of emotional distress
• Experience of mental health services

Skills

Essential

• Communication skills
• Leadership skills
• Team work Skills
• Able to take charge
• Administration skills
• Computer skills
• Interpersonal skills
• Supervision of Junior staff
• Prioritising
• Regular training in Basic and Immediate Life Support to meet requirement of local protocols.
• Dependable, reliable and flexible working ability
• Responsible and self-motivated
• Able to manage own stress and recognise / support stress in others
• Flexible and approachable
• Ability to reflect constructively on practice
• Relate well to senior and junior staff

Desirable

• Specialist Counselling Skills
• Knowledge of ECT
• Willingness to participate in Teaching activity
• Interest in development opportunities
• Good team player

Qualifications

Essential

• Vocational Qualification Level III in Healthcare or able to demonstrate the ability, skills and knowledge to work at this level
• Effective Communication Skills
• Ability to contribute to the process of and the delivery of high standard of care as planned in care programme
• Team working skills
• Ability to participate in activities with patients

Desirable

• Record keeping skills
• Ability to work with minimum of supervision
• Time Management
• Computer skills

Knowledge

Essential

• Mental Health Act 1983
• Confidentiality
• Statutory requirements
• Networking with other agencies
• Ethical issues in relation to Mental Health

Desirable

• Knowledge of up to date ECT Guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job responsibilities

Main Duties and Responsibilities

Clinical

To independently manage personal caseload with reference to theory, published research and evidence, and agreed best practice with supervision available from senior colleagues.

To identify, collect, analyse, and interpret complex case related information and data from clients, carers and other relevant sources including cross agency working.

To undertake a range of formal and informal assessments as indicated by the presenting speech, language and communication difficulties (SLCD) and other factors, including analysis of understanding and use of voice, grammar, vocabulary, speech sounds, fluency, social use of language, non-verbal communication, carer-child interaction and play skills and make judgements from these concerning prioritisation and future management.

To propose differential diagnoses on the basis of assimilated evidence gathered from a range of assessments - some of which may be conflicting - and with reference to typical and atypical developmental norms and research evidence.

To prioritise and decide on appropriate treatment/management matched to individual client/family need from a range of options ensuring client/carers are fully involved in the decision making process.

To provide assessment and communication advice in schools, nurseries and other locations for implementation by teacher assistants and other professionals.

To be responsible for the writing and dissemination of clinical reports based on assessment and treatment findings to appropriate professionals and relevant others including legal Education Health and Care Plans and/or documentation for child protection cases.

To be responsible for admission, management and discharge of clients in relation to personal caseload with appropriate caseload supervision from senior colleagues.

To explain highly complex and sensitive case related information to meet a range of levels of understanding of clients and carers, where anxiety often acts as a barrier and co-operation is not guaranteed. To recognise that the communication difficulty may be the first indicator of deeper more complex problems and to counsel parents and carers accordingly.

To demonstrate empathy and reassurance when providing clients and carers with information that has long-term implications for lifestyle and educational and social development e.g. children whose communication difficulties are not likely to be resolved and which will affect their ability to learn with lifelong implications.

To monitor, recognise and evaluate subtle changes in the clients condition and adapt the assessment and treatment programme accordingly e.g. monitoring changes in sound production, quality and pitch.

To assess the risk to, and vulnerability of, patients and families in relation to timing and manner of treatment and amount of information provided.

To recognise the need for onward referral for second opinions, more specialist SLT intervention or multidisciplinary advice.

To negotiate with parents/carers and professionals around individual case diagnosis and management where others have less specialist knowledge and/or experience in relation to SLCD, and differences of professional judgement can occur e.g. levels of priority for treatment and impact of the communication difficulty on accessing the educational curriculum.

To allocate cases to, monitor and supervise work of speech and language therapy assistants following completion of NQP competency framework.

To initiate and/or contribute to multi-agency case discussions and management in relation to complex cases when the need for this has been identified through assessment and observation, including child protection issues, ensuring a well-coordinated care plan and pathway when professional and ethical opinions may differ.

To be responsible for raising awareness about speech and language development and disorders in relation to own personal caseload, and how to manage these in different contexts. This will include: nursery staff, teachers, teacher assistants and relevant others.

To undertake periodic supervision with more experienced colleagues and to reflect on practice with peers.

Professional

To maintain registration with the Health & Care Professions Council and the Royal College of Speech & Language Therapists.

To progress and develop professional and clinical skills across a range of speech, language and communication difficulties (SLCD) by working with more experienced staff, undertaking self-directed and more formal CPD activities and maintaining personal portfolio.

To recognise own professional and clinical boundaries and competencies and seek advice, support and training when necessary with in an individual performance review framework.

To maintain professional and service standards with adherence to local and national guidelines and clinical governance including confidentiality.

To record and update personally generated clinical observations, assessment results, and treatment and advice details in client case notes.

To participate in the Organisations Annual Appraisal Process.

To follow and implement local and national policies with elements of independent professional judgement.

To contribute to local policy and service development through the clinical governance process.

To be responsible for maintaining equipment records and the safe use and security of clinical equipment. To identify and request therapy equipment to meet caseload demands (according to service guidelines).

To provide clinical activity data and routine recording of CPD, travel, and other related activity, observing data protection guidelines.

To provide clinical and professional education and assessment of SLT students and other AHP students as required (first year post qualification) having attended appropriate training.

To take part in research and clinical audit as directed by senior staff, undertake action research with personal caseload and contribute to others research by providing data.

To be able to recognise breakdown/conflict when it occurs and seek advice and support from more senior colleagues to resolve.

Experience

Essential

• Experience of working with a paediatric caseload

Desirable

• Experience of working unsupervised.
• Able to implement and adapt specialised treatment programmes from a range of options based on extended clinical experience.
• Able to undertake and adapt wide range of formal and informal assessments to meet patient need.
• Supervision of SLT assistants.
• Experience of providing placement education for SLT students.

Qualifications

Essential

• Specialist graduate level education in speech and language therapy.
• Membership of RCSLT.
• HCPC registration.

Knowledge

Essential

• Knowledge of a range of assessment materials and therapy approaches for children with SLCN.

Desirable

• Evidence of CPD to maintain and develop competencies and knowledge base e.g. working with more specialist staff, Specific Interest Groups (RCSLT registered), Clinical Excellence Network and short specialist courses, self-directed study.
• Knowledge and experience of clinical governance.
• Working knowledge in use of sign and symbol systems such as Makaton.

Skills

Essential

• Highly developed communication and interpersonal skills, and ability to communicate highly complex information to meet a range of levels of in understanding of clients and carers.
• Ability to recognise own clinical competencies and the need for onward referral for more specialist advice.
• Ability to reflect on practice to identify own strengths and development needs .
• Ability to demonstrate effective team working.
• Ability to work without direct supervision.
• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.

Desirable

• Ability to negotiate and explain complex case related information about speech & language development and disorders to a range of audiences.
• Ability to pass on skills to carers and other professionals to enable them to carry out communication advice for complex communication disorders.
• Ability to identify, collect, analyse, and interpret complex case related information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Job responsibilities

Job responsibilities

2. JOB PURPOSE

Undertakes clinically supervised assessment and intervention work with clients with varying presentations with autism spectrum condition, people Undertakes work 1:1 with clients, with groups, and with families and professional carers.

Works to support research projects, service evaluations and clinical audits as required

3. DEPARTMENTAL POSITION

4. SCOPE AND RANGE

The development of specific services for people with Autism (who do not have a learning disability) is a new initiative in Plymouth and part of an overhaul of services across the Devon Sustainability and Transformation Partnership (STP) footprint. With the with pre-diagnostic and diagnostic services, the Post Diagnostic Autism service will be part of an integrated pathway that provides support to understand the diagnosis and steers people with a diagnosis of Autism to services and support that will help them navigate their way through life, providing coping strategies and connecting people with enduring support networks that will prevent acute episodes of poor mental health and reduce unhelpful and unnecessary hospital admissions. Further, the role will encompass a training element, providing support to other areas of service delivery within and outside of LSW in order that mainstream services are better placed to meet the needs of people with ASC

Context:

The service sits within a developing clinical pathway and part of a hub and spoke design that supports people who potentially have a diagnosis of ASC (Pre-diagnostic service) through a process of diagnosis, post diagnosis support to specialist MDT support for those with particularly complex needs.

5. MAIN DUTIES/RESPONSIBILITIES

Key Tasks and Responsibilities of the Post

• To overcome a variety of barriers to communication when working with clients who are fearful of others, unable to articulate their problems, or who think within a very different frame of reference, requiring imaginative and sensitive approaches to engagement.
• To carry out a range clinical assessments with adults with Autistic Spectrum Condition using interview skills, standardised tests and informant based measures, including screening assessments, cognitive assessments, and assessments of various emotional and/or behavioural issues. The post holder will work under supervision and undertake selected 1:1 sessions i.e. all work will be supervised but they must be able to undertake assessment and intervention work independently where needed) and group sessions.
• To work within departmental guidelines to provide input into assessments of complex psychological problems including: risk of offending; capacity; the long-term effects of childhood trauma; other complex biopsychosocial presentations.
• Be able to support the delivery of psychological interventions in 1:1 and group settings, and with families and professional carers. The caseload may include clients who have forensic backgrounds, additional physical health needs, underlying physical disability or health needs, behaviours that challenge, mental health needs and associated underlying trauma.
• To undertake joint work with other members of the multi-disciplinary team as appropriate.
• To utilise psychological theory and apply it to clinical situations in order to integrate assessment data and begin to develop psychological formulations
• To be able to communicate, by talking and writing, psychological formulations and intervention plans to the client, family members, carers and professional colleagues as appropriate.
• The post holder will be required to both provide and receive complex, sensitive or contentious information. At times this may be in the context of a highly emotive, hostile or antagonistic atmosphere.

The post holder is a community-based member of staff and will be expected to travel around the catchment area in the course of their duties.

To maintain appropriate client records as required by the employer.

To maintain clinical resources and databases as required by the team.

6. Policy and Service Development

• To comment on policy and service development documents.
• The post holder will be expected to identify and support areas of service development.

7. Human Resources

• To receive regular clinical supervision from a Registered Clinical or Forensic Psychologist. To be line managed by a CLDT group manager.
• Required to demonstrate own duties to new staff; train other health care staff in specific tasks/assessments.
• To provide teaching input on a variety of training courses including working with clients attracting a diagnosis of personality disorder, and people with autism.

Research and Development

• To assist with research, evaluation studies and clinical audit that is relevant to Plymouth CLDT. Where required, the postholder should be able to take a lead in designing and conducting such studies.
• To conduct statistical analyses using SPSS and Excel and prepare data tables, graphs, etc.
• To assist with the dissemination of the results to service users, carers, service managers, other professionals and academic audiences.

Information Technology

• To maintain clinical records within the computerised patient information system (System one clinical records).
• To be competent at word processing and the use of Office software, particularly e-mail.
• To conduct literature searches on electronic data-bases.
• To be able to use Excel & SPSS to aid in the management of data used for research purposes.

Professional development

• To undertake Continuing Professional Development in line with that recommended by the Heath & Care Professions Council and the BPS.
• To keep up to date with clinical and research developments within the post-holders areas of expertise.

The post-holder will be expected to adhere to the HCPC code of conduct and the BPS Code of Practice.

The post holder is required to comply with all relevant policies and procedures pertinent to their post. Current versions can be found on the intranet or via your manager. The areas listed below are those Livewell Southwest currently places particular emphasis on. Failure to follow correct policies and procedures may result in disciplinary action.

8.1 Risk Management

In accordance with the Risk Management Strategy, employees will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs, report all defects and complaints, and communicate any dangerous situation to individuals potentially at risk.

8.2 Health and Safety at Work

You must co-operate with those in authority and others in meeting the statutory requirements and in following policies and procedures. A copy of the Health and Safety Policy is available from the intranet or from the Risk Management Department.

You are reminded that in accordance with the Health and Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others affected by your work activities.

You may be required to be able to undertake physical intervention training and participate in physical intervention as part of a physical intervention team and Basic Life Support (BLS).

8.3 Infection Control

Livewell Southwest is determined to eradicate healthcare-acquired infection and puts a great deal of emphasis on the responsibility of all staff to ensure their own personal and others compliance with Infection Control (including Hand Washing) Policies. All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate their concerns to the Director of Operations or Chief Executives Office).

8.4 Safeguarding Children and Adults

All employees have a duty to safeguard and promote the welfare of children and adults and are required to act in such a way that at all times safeguards their health and wellbeing. Familiarisation with and adherence to national and local safeguarding adults and children policies is an essential requirement upon all employees. Livewell Southwest has specific safeguarding policies and in addition, employees also have a responsibility to practice and work within the multi-agency policy developed by the Safeguarding Adults Board and the Safeguarding Children Board. Staff are also required to participate in related mandatory/statutory training.

8.5 Research

For clinical posts at bands 5 and 6, there is an expectation that engagement in research will be part of this role. Therefore, an awareness of the value and relevance of research is expected and the post holder should either support existing research within their specialty area as appropriate or identify opportunities to raise awareness of research possibilities. For clinical posts at band 7 and above, the post holder will be required to actively participate in complex audits using research methodology, or participate as required in clinical trials or equipment testing, and will demonstrate high level involvement in local ongoing research projects.

The Working Time Regulations apply to all employees of Livewell Southwest. In particular, Livewell Southwest will not permit staff in all employments to work in excess of 48 hours in any one week except where there are exceptional service needs where an absolute limit of averaging over a reference period of 17 weeks would apply.

Livewell Southwest has adopted NO SMOKING and NO ALCOHOL policies for staff, which applies to all posts. Details of the policy are available on request and will be included in the statement of main terms and conditions of service of staff appointed.

Experience

Essential

• Relevant experience working with vulnerable client group/s in a care or health setting
• Experience of applying psychological models practically with people in a care or health setting

Desirable

• Experience of working with adults with Autism Spectrum Condition
• Experience of receiving clinical supervision.
• Experience of working or being with disenfranchised groups

Qualifications

Essential

• Essential
• - Degree with Graduate Basis for Registration with the British Psychological Society 2:1 or above
• - Evidence of short courses relevant to psychological models or working with a vulnerable population

Desirable

• Desirable
• - Other related academic qualifications to Masters or Doctoral level.
• - Other relevant short courses

Skills

Essential

• Effective team and co-working skills.
• Ability to reflect on and critically appraise own performance.
• Planning and decision making skills.
• Computer literacy including use of SPSS & Excel.
• Ability to work under pressure and set priorities.
• Ability to maintain effective working relationships with colleagues.
• High level of spoken and written communication and presentation skills.
• Ability to work within a highly emotive environment and with highly sensitive information.
• Ability to apply psychological theories and research methods to practice.
• Excellent organisational skills

Desirable

• Demonstrate a basic knowledge around one or more psychological theories applicable to this client
• Ability to train others.
• To have conducted psychological assessments with vulnerable client/patient groups.
• Ability to think creatively to adapt psychological models/materials for the client group

Experience

Essential

• Relevant experience working with vulnerable client group/s in a care or health setting (at least one year).
• Experience of applying psychological models practically with people in a care or health setting

Desirable

• Experience of working with adults with Autism Spectrum Condition
• Experience of receiving clinical supervision.
• Experience of working or being with disenfranchised groups

Knowledge

Essential

• Knowledge of Psychological theories
• Knowledge of the application of Psychological assessment
• Knowledge of research design
• Knowledge of relevant legislation

Desirable

• An understanding of the complexities of life living with Autistic Spectrum Condition

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job responsibilities

1. JOB DETAILS

Job Title:

Health Improvement Practitioner

Band:

Band 4 AfC

Locality:

Mental Health and Wellbeing

Base:

Hybrid/ Livewell Southwest/ University Hospitals Plymouth

Responsible to:

Health Improvement Manager

2. JOB PURPOSE

The Wellbeing Team is the provider service for the Office of the Director of Public Health within Plymouth City Council. The team is responsible for several health improvement outcome measures. It provides a One You service to the public around the key lifestyles which contribute to health outcomes, for example, Smokefree, Drink Less, Eatwell and Move More programmes. The Team also runs an extensive programme of training with an emphasis on mental health and wellbeing. They also facilitate the Wellbeing at Work Programme and Workplace Wellbeing Champion Scheme.

3. DEPARTMENTAL POSITION

4. MAIN DUTIES/RESPONSIBILITIES

Carry out one-to-one interventions for behavior change after appropriate training.

Carry out group interventions for behavior change.

Liaise with partners to help reach target populations and communities.

Actively seek out Hard to Reach populations and help them to engage in health lifestyle initiatives.

Actively seek out Livewell Southwest teams who would benefit from Wellbeing training and who can help deliver brief interventions and referral to the Wellbeing Team.

Contribute to the delivery of training programmes for other professionals /interested parties internally and externally. This will include Treating Tobacco Dependency workshops and training sessions.

Contribute at network meetings and team events.

Monitor and evaluate outcomes via processes, procedures, and systems.

Give feedback on performance and local intelligence to senior management team.

Ensure that all stakeholders receive up-to-date information on a wide range of health improvement topics.

Support health fairs, and other community engagement events to deliver health promotion and brief interventions.

Contribute to the communications and marketing strategy by collecting case studies and photos.

Develop fact sheets and resources.

Act as a Health Champion, Making Every Contact Count.

Be up to date with a range of health improvement topics through competency-based learning.

Key Working Relationships:

Plymouth health Improvement team staff

The wider Plymouth Community Healthcare staff

Plymouth City Council

Secondary care staff

Primary Care

Childrens Centres

Community and Voluntary Sector organisations.

Work Development

To carry out needs assessments to identify the health improvement requirements of local neighborhoods where good health is particularly at risk

To prepare work plans in response to needs assessments.

Service Delivery

To plan delivery of interventions in partnership with key contacts

To directly deliver interventions with priority targeted groups

To advise and provide support on interventions to key contacts

To organise training for staff and volunteers within key contact groups in conjunction with training providers.

Marketing and Promotion

• To design and produce health promotion displays, presentations and publicity

To market and promote the Health Improvement Practitioner role within the priority areas.

• To advise PCH of effective interventions to promote health. This will involve advising both clinicians and commissioners via the team structure
• Collect case studies to promote success and good news stories to the media and internally

Evaluation and Monitoring

• To develop systems to enable activity and outcomes data to be collected
• To maintain appropriate records of interventions, attendance and effectiveness
• To respond to evaluation findings through development the work programme
• To carry out patent satisfaction surveys

Professional Development

• To attend appropriate training to enable the role to progress
• To acquire new skills and knowledge in response to the developing needs of the post

Skills and Responsibilities:

Communication and Relationship skills

Communication with clients who want to improve their health and wellbeing

Communication with the wider public health staff and partners who work in this area

Provide and receive complex information: barriers to understanding

Potential communications difficulties such as language and disability

Delivering training on different aspects of health promotion

Analytical and Judgement Skills

Skills for evaluating client motivation

Judgement on appropriate level and type of support required

Planning and organisational skills

Plan and organise work plan with support of line manager

Organise set up of clinics/ groups with support of team

Plan and organise case-load

Physical skills

Undertake physical activity sessions (after training)

Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.

Ability to use computer and key board

Able to carry stands and equipment for events such as health fairs

Responsibility for patient and client care

Responsibility for client care delivery according to protocol and training standards

Keep records and protect data as per protocol

Provide advice, support using motivational interviewing and a range of behaviour change techniques aimed at achieving sustainable goals

Develop client self-care through education and motivation

Provide advice on medication such as Stop Smoking medications

Responsibility for policy and service development

Follow departmental policies

Contribute to the development of policy, guidance etc. through own experience and insights

Responsibility for physical and financial resources

Discuss all orders with line manager before ordering goods

Work with health promotion team on resource procurement

Check equipment as necessary

Responsibility for human resources

May be required to demonstrate responsibilities to other members of the team

Co-facilitate training to colleagues

Support staff with lifestyle interventions as appropriat

Responsibility for information resources

Keep up to date client records

Input into development of information resources such as leaflets, posters, fact sheets, website and social media

Responsibility for research and development

Participate in audits and evaluation research

Freedom to act

Follows procedures and treatment plans, some lone working

Scope and develop own work opportunities through partnerships and identification of need.

Physical Effort

Combination of sitting, standing, walking and may lift health improvement equipment and presentation equipment

Mental effort

Concentration on client support

Counselling support

Reading documents and assimilating knowledge e.g. NICE guidance

Emotional effort

Occasional exposure to clients who may be distressed due to outcome, anxiety, family problems, withdrawal etc

Working conditions

Office conditions, community centres etc. May be outside at open air events. May include institutions, traveler sites, mental health units. Some unsociable hours may be worked; evenings and weekends

Date of annual review:

Specific Skills

Essential

• Able to deliver training sessions in group sessions using effective leadership and facilitation skills.
• Ability to sustain good working relationships with local people, colleagues, external organisations and partnerships.
• Ability to self-motivate and motivate people to effect behaviour change.
• Ability to prioritise plan and manage workload.
• Monitoring analysis and evaluation of projects.
• Multi-media communication and presentation skills.
• Development of health education resources.
• IT literate.

Desirable

• Data analysis and interpretation.
• Budgetary management.

Qualifications

Essential

• NVQ level 3 in health or relevant subject and evidence of experience to diploma level or equivalent.

Desirable

• Trained Smoking Cessation Advisor (NCSCT).
• Evidence of continuing professional/personal development in health improvements/ behaviour
• change/public health.

Knowledge

Essential

• Knowledge and understanding of the psychology of behaviour change.
• Knowledge of the benefits of health improvement interventions.
• Understanding of determinants of health and health inequalities.
• Understanding and commitment to Community Development approaches.
• Knowledge of monitoring and evaluation methodology.

Desirable

• Awareness of sources of up-to-date relevant data/information i.e., national and local guidance relating to health promotion interventions.
• Knowledge of Treating Tobacco dependency/smoking cessation.

Experience

Essential

• Experience of community health promotion work
• Experience and ability to work on a one-to-one basis and with local groups on specific health initiatives.
• Demonstrable experience of working with a wide range of people and groups.
• Experience of working with and sustaining partnerships with statutory, public, private and community voluntary sector.

Desirable

• Quantitative and/or qualitative research.
• Experience of leading/developing and implementing Health Promotion Initiatives.
• Experience of delivering Smoking cessation interventions.
• Experience of working in a hospital and/or mental health setting.

Additional requirements

Essential

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• Flexible hours.
• Team player.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job responsibilities

Duties:

To maintain accurate records, which are confidential, contemporaneous, and legible, with all care given documented at the time.. The post holder will be expected to participate in standard of patients records by audit or peer review and have a regular open discussion with team members.

Make appropriate records in the multi-disciplinary patient file, which will then be counter-signed by a registered nurse.

To report and record incidents and near misses relating to health, safety, security, fire, physical violence, aggression and verbal abuse.

To have a working knowledge and be responsible for ensuring nurses and patients equipment is in safe working order, disposed of or returned when no longer required as per Policy and to inform Line Manager if any problems occur.

To provide holistic evidence-based/best practice care to patients in accordance with National and organisation approved policies/procedures and individual care plans.

To undertake specific clinical tasks as delegated by members of the Nursing team having once undertaken relevant training and deemed competent .Working in line with the Livewell SouthWest Delegation to band 3 and 4 support workers guidance.

To provide appropriate support and advice to family and carers, demonstrating tact and sensitivity in dealing with complex and sensitive information and negotiating a positive outcome.

To recognise and respond to any changes in patient care situations, which might include risks to self and others including adult and child protection concerns. The post holder must inform the most appropriate professional at the earliest opportunity. Be conversant with the safeguarding adult and child protection procedures and policies.

To ensure privacy, dignity and human rights are respected for patients and Carers.

To be willing to participate actively in appropriate in-service training programmes which the manager believes to be of benefit to the individual. To assume co-responsibility for maintaining skills and knowledge levels.

The post holder is required to comply with all infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate)

To contribute to the development, implementation and monitoring of standards.

To work within challenging and unpredictable environments e.g. patients homes which may have constraints and require adaptability.

To provide basic education and continuing support to patients, family and carers.

To identify areas of concern regarding practice and communicate to the Caseload Holder.

Management & Leadership:

To undertake designated duties as required in line with the Delegation to band 3 and 4 support worker guidance.

Only undertake work which is within own competence and to identify any work required to be undertaken by more senior staff

To identify and take responsibility in the maintaining of clinical competencies in line with the job role. Ensuring these are adequately support by clinical sign off. Identifying areas where this may be required.

To be responsible for organizing own time management on a daily basis in line with caseload demands, using own initiative and be flexible when organising own workload on a day to day basis, which is often unpredictable in order to respond to the needs of the service.

To maintain and Preserve confidentiality at all times, and be aware of the Data Protection Act, Access to Health Records and Consent for Treatment.

Complete on time and submit all necessary forms, documentation, including IT data and forward as required by the manager/organisation.

To complete and submit any necessary documentation as required by the District Nurse/Caseload Holder and District Nursing Manager.

Monitoring and ordering of stock levels and to utilise resources economically and effectively and promote cost consciousness throughout the service.

To share knowledge and information to promote a cohesive team.

To act as a role model for all staff and students demonstrating clinical skills and high standards of practice and professional conduct.

To participate in team activities so as to develop and consolidate a cohesive and supportive team ensuring openness within the team.

The post holder will be required to use a computer, being responsible for timely recording patient activities for IT data collection, dealing with e-mail queries, stock/equipment ordering.

Communication:

To demonstrate effective communication with patients, staff and other members of the multi-disciplinary team. When communicating with patients it should be at the appropriate level for patients to understand such as patients suffering from terminal illness, dementia, disability, visually impairment and/or hearing impairment.

Able to communicate the role and eligibility criteria of the District Nursing Service.

Maintain accurate and up to date patient records and inform other professionals about changes in patients condition.

Act as a patient advocate as required ensuring individual needs, preferences and choices are delivered by the Service.

The Post Holder to be supplied with mobile telephones and lone working devices for work purposes and be expected to abide by Livewell Southwest Lone working policy including the Operational procedure for lone working devices.

Education & Training:

Maintain own clinical expertise by attending meetings, study days and in-service training and learn new specialist skills required for service development. To maintain an up to date personal competency portfolio.

To attend and participate in meetings as negotiated within the team and to provide relevant timely feedback.

To participate in Reflective Practice, Practice Supervision and Appraisals and line management supervision as per policy .

Participate in the provision of community experience for all nurse learners and other professionals as appropriate.

To be encouraged to organise informal training sessions on behalf of the team using a variety of resources.

Travelling in all weather in heavy traffic to unknown areas on a daily basis, in the dark and adverse weather conditions.

Emotional Effort:

At every patient contact the post holder deals with emotional issues of patients and relatives.

At each visit staff may need to care for Patients with degenerative terminal conditions and their carers who may be children or adults within their home.

Need to deal with highly distressing and difficult family situations frequently such as grief, crisis care management with unpredictable care conditions.

Mental Effort:

Continuously interrupted, multi-tasking e.g. writing notes, answering mobile telephone call. Staff to carry a mobile telephone and are expected to be available to other staff and professionals and can be interrupted at any time.

Travelling in all weather in heavy traffic to unknown areas on a daily basis, in the dark and adverse weather conditions.

Physical Effort:

Use of hoists and other lifting equipment often in a confined space in the patients home on difficult floor surfaces e.g. carpet.

At each visit staff risk assess the need to move light furniture in patients home to allow nursing procedures to be carried out often within a confined space.

Regularly carry and transport District Nurse equipment e.g. Nursing bag, documentation Laptop, phlebotomy equipment, sphygmomamometers and blood sugar machines.

Travel for periods of time between patients homes and requiring lifting nursing bags and equipment from the car boot on each visit.

The job involves several times in a day exposure and contact to highly unpleasant working condition such as secondary smoking, bodily fluids, including sputum, vomit, blood, urine and faeces, soiled linen, fleas, lice, scabies poor hygiene standards and communicable diseases.

Occasional exposure to verbal and physical aggression and dangerous pets.

Daily working in cramped conditions within patients own homes.

Frequently exposure to heat and cold in patients homes.

Mobile phones may not work in areas where there is poor network reception. Staff will utilise lone working devices.

Qualifications

Essential

• Maths and English GCSE grade 4 or above (A-C)
• NVQ III in Care (or evidence of working towards) or able to demonstrate the skills knowledge & ability to work to this level.

Desirable

• Care
• certificate

Knowledge & Experience

Essential

• Understanding of physical health, mental health and learning disabilities.
• Understanding of the role of Clinical support worker / Heath care assistant and boundaries
• Experience of formulating
• therapeutic relationships
• Previous experience of working within a health care setting.
• (employment, work experience
• volunteering)

Desirable

• Willingness to learn Evidence of previous professional development Evidence of recent study

Behavioural Attributes & Competencies:

Essential

• Familiar with and committed to the principles and values of the NHS.
• Demonstrate commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
• Consistently put clinicians at the heart of decision making.
• Creates and fosters a culture of openness, honesty, integrity and inclusiveness.
• Values diversity and difference.
• Uses evidence to make improvements and seeks out innovation.
• Demonstrates commitment to partnership working.
• Flexible approach to working.
• Attention to detail.
• Highly motivated with ability to influence and inspire others.
• Outcomes focused.
• Ability to act as a champion for patients/carers and their interests, ensuring the patients voice has an impact on service developments.

Experience

Essential

• Experience of formulating
• therapeutic relationships
• Previous experience of working within a health care setting.
• (employment, work experience
• volunteering)

Skills

Essential

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• Effective communication and interactive skills including oral, written and IT
• Ability to use initiative and work independently
• Good time management

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job responsibilities

5. MAIN DUTIES/RESPONSIBILITIES

5.1 Responsibility for people who use our services

To provide, under the supervision of professionals, prescribed packages of care and where possible, prevent hospital admission by supporting independence with the aim of maintaining the patient in the home environment.

Under supervision assist in developing and restoring the function of the body using exercise and equipment for the patient to gain an optimum level of mobility.

Under supervision develop the patients ability to perform daily living skills that may have been temporarily impaired, e.g. washing and dressing, cooking meals in order to return to the optimum level of independence.

Work with patients, under the supervision of the professional, at home and in their local environment which may include re-familiarising them with tasks such as shopping and use of public transport and previous hobbies.

To undertake a wide range of assessed tasks that have been delegated in relation to the specific individual as agreed in the care team.

Skilled in sensitively ensuring patients are aware of their limitations and that all goals are, specific, measurable, achievable, realistic and time bound.

Participate in the review or case conference of individual clients and contribute to the evaluation and development of their progress in reaching goals.

Identify potential risk in moving and manual handling of patients and to act in a way that minimises risk.

Assist in ensuring falls risks are identified and minimised when working with patients at risk of falls.

Understand own limitations, responsibility and accountability.

Work independently using a wide range of skills.

Teach patients, carers and relatives the correct use of specialist equipment and daily living aids.

Offer information to patients, carers and relatives on how to reduce risk in their own home.

Undertake any work activities and related training as stated in Health and Safety policies and procedures.

Undertake the collating of statistical information and take part in the auditing of the service as required.

Understands how to implement recommendations and respond effectively to evaluations.

Respect individuals privacy, dignity, wishes and beliefs and by minimising any unnecessary discomfort at all times.

Ensure there is a good understanding of the individuality of each patient in order that their usual lifestyle, in most cases, is not compromised

To assist in ensuring patients understand the importance of following advice on maintaining a balanced diet and identify those patients at risk through poor dietary intake.

Work with patients, under the supervision of the professional, at home and in their local environment which may include re-familiarising them with tasks such as shopping and use of public transport and previous hobbies. Will handle patients money.

To undertake a wide range of assessed tasks that have been delegated in relation to the specific individual as agreed in the care team.

Deliver nursing procedures, e.g. simple wound management, Basic Observations and any other procedure deemed appropriate for or during the intermediate care period.

5.2 Responsibility for People Management

Take advantage of learning opportunities both within and out of the workplace as identified in the individual staff review with line manager.

Facilitate learning in others and contribute to compiling resources essential for the development of the post. Introduce new staff into the department and teach them the systems and procedures.

Participate in Appraisal, Line management and Practice Supervision as appropriate under LWSW policies.

Prioritise workload appropriately and reinforce all improvements, successes and achievements at every opportunity, supported by relevant and accurate information.

5.3 Responsibility for financial and/or physical resources

Order equipment for Therapists and to maintain stock levels.

5.4 Responsibility for administration

Collect, collate and record appropriate personally generated observations and report to the team or caseload holder any significant changes that might be detrimental to the patient.

5.5 Responsibility for implementation of policy and/or service developments

Understand how to apply changes in legislation, policies and procedures. Work with the team to suggest service developments.

5.6 Other Responsibilities

Participate in Audit as required.

6. COMMUNICATIONS AND RELATIONSHIPS

The Therapy Support Workers with liaise with the patient, carers Therapy staff Nursing staff and health and Social Care staff at the Hub. .

Communicate with a range of people on a range of matters that is appropriate to them and the situation.

Skilled in sensitively ensuring patients are aware of their limitations and that all goals are, specific, measurable, achievable, realistic and time bound.

Interact and communicate with patients, carers and relatives appropriately and effectively taking behaviour and body language into account in order to ensure information is understood by all concerned.

Communicate effectively with those who may have a physical and or mental impairment, e.g. loss of sight/hearing, depression/anxiety, stroke.

7. PHYSICAL DEMANDS OF THE JOB AND WORKING CONDITIONS.

The post holder will deliver and fit equipment daily into patients homes, carrying commodes and heavier equipment such as a Return stand aid.

The post holder will raise beds and chairs as required. .

The post holder will be involved with patient handling to enable rehabilitation, on frail and end of life patients. .

Patients will have behavioural problems and mental health diagnoses including Dementia. .

The support worker will assess the general health of the patients whilst they are having Therapy and relay any changes to registered staff.

The post holder will help patients clean themselves if they have been incontinent.

The post holder will discuss the patients condition with them offering basic advice and sign posting.

8. ADDITIONAL INFORMATION FOR ALL POSTS

The post holder is required to comply with all relevant policies and procedures pertinent to their post. Current versions can be found on the intranet or via your manager. The areas listed below are those Livewell Southwest currently places particular emphasis on. Failure to follow correct policies and procedures may result in disciplinary action.

8.1 Risk Management

In accordance with the Risk Management Strategy, employees will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs, report all defects and complaints, and communicate any dangerous situation to individuals potentially at risk.

8.2 Health and Safety at Work

You must co-operate with those in authority and others in meeting the statutory requirements and in following policies and procedures. A copy of the Health and Safety Policy is available from the intranet or from the Risk Management Department.

You are reminded that in accordance with the Health and Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others affected by your work activities.

You will be notified where your post carries a requirement for immunisation.

You may be required to be able to undertake physical intervention training and participate in physical intervention as part of a physical intervention team and Basic Life Support (BLS).

8.3 Infection Control

Livewell Southwest is determined to eradicate healthcare-acquired infection and puts a great deal of emphasis on the responsibility of all staff to ensure their own personal and others compliance with Infection Control (including Hand Washing) Policies. All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate their concerns to the Director of Operations or Chief Executives Office).

8.4 Safeguarding Children and Adults

All employees have a duty to safeguard and promote the welfare of children and adults and are required to act in such a way that at all times safeguards their health and wellbeing. Familiarisation with and adherence to national and local safeguarding adults and children policies is an essential requirement upon all employees. Livewell Southwest has specific safeguarding policies and in addition, employees also have a responsibility to practice and work within the multi-agency policy developed by the Safeguarding Adults Board and the Safeguarding Children Board. Staff are also required to participate in related mandatory/statutory training.

Specific skills

Essential

• Ability to work single handed.
• Ability to work under pressure and with flexibility.
• Competent listening and observation skills.
• Good communication skills, written and verbal.
• Positive interpersonal skills.
• Good co-ordination/organization skills.
• Ability to work as part of a team.
• Ability to teach technical skills/life skills to clients.
• Able to contribute to the training of other staff/students
• Ability to help run the community based groups

Experience

Essential

• Experience of working as part of a team.
• Experience of participating in supervision and Appraisal
• Working independently

Desirable

• Ability to prioritise delegated work

Qualifications

Essential

• Good standard of education
• Vocational Qualification Level III or able to demonstrate the skills, knowledge and ability to work to this level
• Written and verbal skills
• Basic IT skills
• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport

Desirable

• GCSE English and Maths
• Vocational Qualification Level III in Intermediate Care desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job responsibilities

Communication and Working Relationship Skills

• Provide complex and sensitive information to a wide range of internal and external stakeholders (users of services, carers, multi-disciplinary staff, and other statutory / non statutory services)
• Contribute to the safe and effective day to day operations of the service managing clinical enquires
• Provide a high standard of written and verbal communication that is clear and in line with local guidance
• Role model effective communication; demonstrating empathy, respect, compassion and hope where there may be barriers to understanding.
• Communicate information in a way that makes it relevant and understandable in line with operational guidance
• Maintain professional relationships with all colleagues to ensure professional standards are met
• Promote a culture that incorporates Trust values and is recovery focused
• Supporting other services across Livewell as required.
• Available to work flexibly across the 24/7 service requirement

Analytical and Judgement Skills

• Undertake complex clinical risk assessments, based on latest empirical evidence and compliant with local policies / procedures
• Reporting of exceptions, complaints and gaps in service
• Assist in data collection for the on-going evaluation of the service
• Assist in Promotion of the Service locally and nationally as appropriate
• Act as the persons and their carers / families advocate
• Incident reporting - To report any incidents of harm or near miss in line with the Trusts incident reporting policy supporting appropriate actions are taken to reduce the risk of reoccurrence
• To assist with ensuring day to day practice reflects the highest standards of governance, clinical effectiveness, safety and person experience
• To be aware of the responsibility of all employees to maintain a safe and healthy environment
• To comply at all times with the Trusts Safer Governance related policies
• Seek advice and support from senior colleagues/line manager whenever necessary

Planning and Organisational Skills

• Ensure good documentation is provided and entered within the appropriate systems of record sharing
• Plan assessment/appointments for First Responders for service users
• Discuss and arrange appropriate emergency response as required under guidance from senior staff
• Co-ordinate any agreed lone working arrangements
• To be responsible for the prevention and control of infection

Responsibility for Persons Care, Treatment and Therapy

• Ensure that individual episodes of care are delivered in a timely, effective and integrated manner
• Promote a recovery model that empowers persons, carers and relatives to be at the forefront of decision making, owning their packages of care / treatment
• Create, implement and update care plans and risk assessments as required
• Champion persons rights and service users including: dignity, equality, diversity, choice and respect
• Provide advice and guidance regarding mental health problems
• Request and Share information on individuals coming into contact with other professionals, aligned with agreed information sharing protocols, and under guidance from senior staff
• Promoting and safeguarding the welfare of children, young people and vulnerable adults
• Implementation of NICE guidance and other statutory / best practice guidelines (if appropriate) under guidance from senior staff
• To maintain up to date knowledge of legislation, national and local policies and issues in relation to service provision

Responsibility for Policy and Service Development Implementation

• Participate in programmes of audit and research within the team as agreed, implementing the findings
• Contribute to clinical governance arrangements in order to ensure the quality of the service provided
• Involvement in the development of local systems and process that ensure the implementation of Trust policies

Responsibility for Finance, Equipment and Other Resources

• The post holder does not have financial responsibility for budgetary management
• It is the individual post holders responsibility to manage organisational resources efficiently and to suggest efficiency savings to line management as they arise
• The post holder has the responsibility to maintain the safekeeping of the organisations property

Qualifications

Essential

• Qualified to degree level in a relevant subject
• (or demonstrable equivalent experience)

Desirable

• Qualified to degree level in nursing, social work, occupational therapy, counselling, psychological therapy

Knowledge

Essential

• Evidenced based interventions relevant to the service
• Knowledge of Multi-Disciplinary Working
• Understanding of Recovery principles in Mental Health
• Knowledge and understanding of both adult and children's safeguarding guidance
• Knowledge of the Mental Health Act 1983 as amended in 2007 (The Mental Health Act 1983 is still the primary legislation in force, with the Mental Health Act 2025 only partially commenced)
• Knowledge of the Mental Capacity Act 2005 & Deprivation of Liberty safeguards
• Relevant specialist clinical/professional courses/training

Experience

Essential

• Excellent emotional resilience when repeatedly dealing with people who present with distress and crisis.
• Evidence of working with people who have experienced mental health difficulties.
• The ability to promotes ones own self care and seek support/supervision as required.
• Experience of good team working in a multi-disciplinary environment.
• Resilient in working over 24/7 shift patterns, generally 12 hrs per shift.

Desirable

• Application of evidenced based interventions relevant to the service.

Skills

Essential

• Communication and Working Relationship Skills
• Excellent communication skills including the ability to engage with users of services experiencing a wide range of complex mental health presentations
• Ability to form positive therapeutic relationships with users of services, carers and other professional bodies
• Analytical & Judgement Skills
• Ability to assess situations, make decisions, co-ordinate and organise appropriate responses
• Assessment, planning, and evaluation of mental health difficulties
• Able to risk assess
• Ability to work without direct supervision
• Experience in applying psychologically informed interventions
• Skilled in maintaining personal well-being and recognising the emotional and psychological impact that crisis and shift work can have on oneself.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).