Job description

Job responsibilities

1a

To improve children and young peoples mental health through the delivery of an integrated and coordinated system of community based mental health care to children, young people, and their families, providing safe, culturally competent, effective, cost efficient, timely and accessible services that are in accordance with national and local priorities and responsive to the needs and views of local children, young people and their families.

2a

To provide clinical input to the team, delivering practice within best evidence and to the highest possible standard. The post will rotate across teams within the CAMHS service.

3a

For non-medical prescribers the role will involve the use of an evidence-based approach to assess and make an informed prescribing decision for a defined caseload of children and young people. This will be based on a clear theoretical framework and will take full account of the child or young persons developmental needs, gender, ethnicity, religion, race, ability, and sexual orientation.

4a

The post holder will be responsible for engaging and demonstrating ongoing CPD in relation to prescribing practice, and to support other clinicians undergoing the training.

5a

To contribute to a positive working environment and open learning culture, which supports high morale and commitment within the Community Mental Health Team promoting wellbeing, personal development, and continuous improvement in the standards of business activities and professional practice.

6a

The post holder will demonstrate effective skills in the assessment and reassessment of risk and complex behaviour issues and communicate concerns accurately in a timely fashion. This is inclusive of priority assessments and requires multi-agency responses to risk assessment and risk management plans.

7a

The post holder will make an autonomous decision about the treatment, time of discharge, and agree with the child, young person, and family/carers as well as multi-agency key partners. Communicate a summary of the work undertaken and how to sustain improvements made and include correspondence to General Practitioner.

8a.

To work with children/young people/families and professionals working with them, to reduce the stigma associated with mental health and contribute to the embedding of a positive message about maintaining good mental health.

9a

The post holder will be expected to draw upon experience and knowledge gained through training and practice relating to child development, child and adolescent mental health and adult mental health.

10a

The post holder is required to maintain high effective standards in the recording of clinical observations and actions, risk and risk management including child protection in health records.

11a

All roles may involve work with families at their homes, education, and community settings and at base as appropriate/required by children/young people and their families.

12a

The post holder will strongly adhere to culturally competent and anti-discriminatory practice, promote equity of opportunity, and use their professional position to empower others and challenge power imbalances where they are found to exist.

13a

The post holder will contribute to the CAMHS Duty Rota which operates daily.

14a

All CAMHS clinicians are expected to promote the mental health and emotional well-being of children and young people

15a

The post holder will play a role in encouraging and co-coordinating collaboration between all agencies by attending multi-agency meetings such as multi-agency CAF meetings, child protection case conferences, education reviews etc, to provide a mental health perspective.

16a

The post holder will develop excellent and effective communication skills, applicable to working both with young people, their families, and professional systems. Acting as a point of liaison between specialist CAMHS and universal services to ensure improved communication and collaboration via a range of different interfaces, forums, and meetings e.g., presenting at meetings within Plymouth.

17a

Maintain good activity records and provide them in a timely manner for inputting onto the electronic system.

18a

Be available for and make use of clinical supervision, child protection supervision and operational line management supervision.

19a

The Post holder is responsible for attending clinical supervision a minimum requirement of an hour per month.

20a

The post holder will need to organize their own workload under the support and supervision of Clinical Team Manager

21a

Maintain health records to the standards required by LSW.

22a

Contribute to a strong team ethos of enquiry, development, and improvement.

23a

Contribute to the development of team protocols and clinical practice, proposing changes for discussion.

24a

Participate in team meetings, for example allocation, supervision, reflective practice, case discussions.

25a

The post holder will strongly adhere to anti-oppressive and anti-discriminatory practice, promote equity of opportunity, and use their professional position to empower others and challenge power imbalances where they are found to exist.

26a

Keep up to date with CAMHS developments taking place nationally in line with service objectives.

27a

To participate in audit and quality and patient safety activity in line with service objectives.

28a

Input to the electronic system as appropriate e.g., child protection supervision coding.

29a

To be aware of and familiar with LSW policy and procedure and operate within that e.g., lone working policy.

30a

To maintain high standards of infection prevention and control in day-to-day delivery of practice.

31a

To measure and make available clinical outcome measures within an agreed system.

Person Specification

Experience

Essential

• Experience (both work and life related)
• Experience of working in a multi-agency and/or multi-disciplinary context.
• Experience of post-registration working with children and young people who have experienced mental health and psychological well-being difficulties.
• Experience in assessment, inc risk, care planning, intervention, and evaluation.
• Maintaining own safety in Community settings by working within relevant policy and having completed or be willing to complete breakaway training or equivalent.
• Experience of effective working with families of different cultural backgrounds.
• Experience of working within multi-agency safeguarding systems e.g., child protection conferences, child in need meetings
• Experience of managing demanding and difficult professionals/young people/colleagues
• Experience of managing your own caseload and of working with a team approach

Desirable

• Experience of service evaluation

Qualifications

Essential

• Core qualification in any Mental health modality such as Nursing / Social Worker / Psychology
• Appropriate Registration relevant to professional qualification

Desirable

• Post graduate training qualification in methods of working with children with mental health problems, e.g., counselling, systemic practice or post grad diploma in child and adolescent mental health
• Evidence of Mentorship and sign off mentor qualifications

Skills

Essential

• Mental Health and Risk assessment, care planning, evaluation and intervention skills
• Well established case management skills and good organizational skills with ability to prioritize
• Well developed communication skills both oral and written
• Commitment to anti-oppressive practice
• Ability to work in partnership and in collaboration with others, both in and out of own agency/professional background.
• Commitment to own learning and professional development.
• Reflective Practitioner

Desirable

• Culturally competent assessment and intervention skills
• Specific therapeutic skills relevant to working with children and families
• Consultation skills.
• Training skills
• Self motivating and able to work on own initiative

Circumstances

Essential

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• Ability to work flexibly (hours of work and duties) both as an individual and with other colleagues in LSW and with partner agencies.
• Able to undertake the demands of the post with reasonable adjustments where required.

Knowledge

Essential

• Knowledge of relevant legislation and documents pertaining
• to children, e.g., Children Act 2004, Child Protection, National Service Framework, Every Child Matters etc. Learning Disability specific legislation and documents, Aiming High for Disabled Children, Valuing People, Mansell report, Mental Capacity Act.
• Knowledge of a range of mental health problems and disorders affecting children and young people.
• Knowledge of theories of child development and their application to practice.
• An understanding of resilience and vulnerability

Desirable

• Knowledge of different models of therapy, e.g., Applied Behavior Analysis and at least one other therapeutic modality e.g. CBT, Psychodynamic psychotherapy, solution focussed therapy etc

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To improve children and young peoples mental health through the delivery of an integrated and coordinated system of community based mental health care to children, young people, and their families, providing safe, culturally competent, effective, cost efficient, timely and accessible services that are in accordance with national and local priorities and are responsive to the needs and views of local children, young people, and their families.

To support the delivery of consultation, liaison, and training to staff in Universal/targeted/specialist Services. To also provide clinical input to the team, delivering practice within best evidence and to the highest possible standard. The post sits within a multi-agency locality-based team within the city offering mental health assessment and treatment interventions in line with NICE Guidelines.

To contribute to a positive working environment and open learning culture, which supports high morale and commitment within the Community Mental Health Team promoting wellbeing, personal development, and continuous improvement in the standards of business activities and professional practice.

To work with children/young people/families and professionals working with them, to reduce the stigma associated with mental health and contribute to the embedding of a positive message about maintaining good mental health.

The Mental Health Practitioners (MHP) will be supported to develop the ability to provide specialist and autonomous, culturally competent mental health assessment, formulation of and implementation of specific care plans and review for children and young people and their families/carers following a request for involvement. The MHP will have skills that enable them to communicate that assessment in writing to the referrer and the General Practitioner. This information may also be required to be copied to any other relevant parties involved in the young persons care, with the young persons permission where appropriate.

All Mental Health Practitioners (MHP) must use an evidence-based approach to develop and implement a specialist program of intervention to a defined caseload of children and young people. These interventions will be based on a clear theoretical framework and will take full account of the child or young persons developmental needs, gender, ethnicity, religion, race, ability, and sexual orientation. The MHP will need to develop their skills and knowledge enabling them to draw on a range of therapeutic interventions, for example different psychotherapeutic models, non- verbal therapeutic approaches and other techniques adapted for use with children and young people. They will also need to develop an extensive knowledge of the full range of children and family services across all agencies.

Direct intervention by the MHP is undertaken according to the competencies of individuals. As a Band 6 clinician the expectation will be that the clinician takes a lead role in the delivery of the service and supervise the junior members of the team. It will be evidence based and informed by a clear theoretical framework. The MHP will describe the planned care within a written care plan, review, and update, which has been signed by the child/young person and/or parent/carer.

The MHP will develop the skills and knowledge enabling to choose an intervention and deliver that from a range of therapeutic modalities including systemic practice, cognitive behavioral therapy, solution focused therapy.

The post holder will be expected to draw upon experience and knowledge gained through training and practice relating to child development, child and adolescent mental health and adult mental health.

The MHP will demonstrate effective skills in the assessment and reassessment of risk and communicate concerns accurately in a timely fashion. This is inclusive of priority assessments and requires multi-agency responses to risk assessment and risk management plans.

The MHP will develop skills and knowledge enabling them to make an autonomous decision about the time of discharge, and agree with the child, young person, and family/carers as well as multi-agency key partners. Communicate a summary of the work undertaken and how to sustain improvements made and include correspondence to General Practitioner.

The MHP is required to maintain high effective standards in the recording of clinical observations and actions, risk and risk management including child protection in health records.

The MHP will provide schools, and/or other community venues, with access to individual and small group therapeutic interventions for those pupils who require it, including working with families.

All MHPs work with families at their homes, education, and community settings and at base as appropriate/required by children/young people and their families.

The MHP will strongly adhere to culturally competent and anti-discriminatory practice, promote equity of opportunity, and use their professional position to empower others and challenge power imbalances where they are found to exist.

The MHP will provide consultation to staff in partner agencies and may be required to support junior staff in attendance at meetings/ EHAT/CP meetings.

Consultation is offered to all professionals to identify the nature and level of the childs mental health need so that an appropriate CAMHS response can be defined and actioned.

Offer consultation and support to CAMHS wider system

All MHPs promote the mental health and emotional well-being of children and young people

The MHP will play a major role in encouraging and co-coordinating collaboration between all agencies by attending multi-agency meetings such as multi-agency EHAT meetings, child protection case conferences, education reviews etc., to provide a mental health perspective.

The MHP will be required to have excellent and effective communication skills, applicable to working both with young people, their families, and professional systems. Acting as a point of liaison between specialist CAMHS and universal services to ensure improved communication and collaboration via a range of different interfaces, forums, and meetings e.g., presenting at meetings within Plymouth.

The post holder will be required to contribute to the delivery of education and training to professionals in multi-agency universal services.

Contribute to team

Contribute to the development of team protocols and clinical practice, proposing changes for discussion. Maintain good activity records and input them onto the electronic recording system in a timely manner.

Maintain good activity records and provide them in a timely manner for inputting onto the electronic system.

Be available for and make use of clinical supervision, child protection supervision and operational line management supervision.

The Post holder is responsible for attending clinical supervision a minimum requirement of an hour per month.

The post holder will need to organize their own workload under the support and supervision of Clinical Team Manager

Maintain health records to the standards required by LSW

Contribute to a strong team ethos of enquiry, development, and improvement.

Contribute to the development of team protocols and clinical practice, proposing changes for discussion.

Participate in team meetings, for example allocation, supervision, reflective practice, case discussions.

The post holder will strongly adhere to anti-oppressive and anti-discriminatory practice, promote equity of opportunity, and use their professional position to empower others and challenge power imbalances where they are found to exist.

Keep up to date with CAMHS developments taking place nationally in line with service objectives.

To participate in audit and quality and patient safety activity in line with service objectives.

Input to the electronic system as appropriate e.g., child protection supervision coding.

To be aware of and familiar with LWSW policy and procedure and operate within that e.g., lone working policy.

To maintain high standards of infection prevention and control in day-to-day delivery of practice.

To measure and make available clinical outcome measures within an agreed system. This is most likely to be the CAMHS Outcomes Research Consortium.

Please refer to the relevant job description which has been attached to this job application/ advert.

Person Specification

Circumstances

Essential

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• Ability to work flexibly (hours of work and duties) both as an individual and with other colleagues in Livewell Southwest and with partner agencies.
• Able to undertake the demands of the post with reasonable adjustments where required.

Desirable

• Adjustments can be considered in accordance with the Disability Discrimination Act.

Experience

Essential

• Experience (both work and life related)
• Experience of working in a multi-agency and/or multi-disciplinary
• context.
• Experience of working with the care systems both directly with
• Children and young people and professionals within the care
• system.
• Experience of post-registration working with children and young
• people who have experienced mental health difficulties.
• Experience in assessment, inc risk, care planning, intervention, and
• evaluation.
• Maintaining own safety in Community settings by working within
• relevant policy and having completed or be willing to complete
• breakaway training or equivalent.
• Experience of effective working with families of different cultural
• backgrounds.
• Experience of working within multi-agency safeguarding systems
• e.g., child protection conferences, child in need meetings

Desirable

• Experience of service evaluation

Knowledge

Essential

• Knowledge of relevant legislation and documents pertaining
• to children, e.g., Children Act 2004, Child Protection, National Service Framework, Every Child Matters etc. Learning Disability specific legislation and documents, Aiming High for Disabled Children, Valuing People, Mansell report, Mental Capacity Act.
• Knowledge of a range of mental health problems and disorders affecting children and young people who are in care.
• Knowledge of theories of child development and their application to practice.
• An understanding of resilience and vulnerability

Desirable

• Knowledge of different models of therapy, e.g., Applied Behavior Analysis and at least one other therapeutic modality e.g., CBT, Psychodynamic psychotherapy, solution focussed therapy etc.

Qualifications

Essential

• Core qualification in any Mental health modality such as Nursing /
• CPN/ Social Work / Psychology
• Appropriate Registration relevant to professional qualification
• Post graduate training qualification in methods of working with
• children with mental health problems, e.g., counselling, systemic
• practice or post grad diploma in child and adolescent mental health

Skills

Essential

• Mental Health and Risk assessment, care planning, evaluation, and intervention skills
• Well established case management skills and good organizational skills with ability to prioritize
• Well-developed communication skills both oral and written
• Commitment to anti-oppressive practice
• Ability to work in partnership and in collaboration with others, both in and out of own agency/professional background.
• Commitment to own learning and professional development.
• Reflective Practitioner

Desirable

• Culturally competent assessment and intervention skills
• Specific therapeutic skills relevant to working with children and families
• Consultation skills.
• Training skills
• Self-motivating and able to work on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Clinical Lead for the Nutritional Risk Monitoring Clinic will provide clinical leadership for a specialist physical health monitoring clinic within the Plymouth Eating Disorder Pathway. The post holder will oversee the day-to-day operation of the clinic, provide expert clinical advice and support to staff, and ensure the delivery of safe, effective and high-quality care for people experiencing eating disorders and disordered eating.

The role includes supporting risk assessment and management, contributing to multidisciplinary decision-making, liaising with partner agencies, and escalating care when required. The post holder will work closely with colleagues across the Eating Disorder Service, Eating Disorder Intensive Treatment Team, primary care and acute services to ensure coordinated, person-centred care.

As this is a developing clinic, within a developing pathway, the post holder will play a key role in shaping and developing the Nutritional Risk Monitoring Clinic and admission pathways, supporting service improvement, clinical governance, staff development and the delivery of best practice across the eating disorder pathway.

Please refer to JD and person specification for full details of role.

Person Specification

Knowledge

Essential

• Knowledge of how to undertake a set of clinical observations including: weight, blood pressure sitting and standing, pulse, respirations, temperature, oxygen saturation.
• Knowledge of physical health assessment.
• Knowledge of a range of mental health conditions.
• Knowledge of eating disorders.
• Knowledge of legal frameworks such as Mental Health Act, Mental Capacity Act
• etc.

Desirable

• Knowledge of the difference between an eating disorder and disordered eating.
• Knowledge of the Plymouth Eating Disorder Pathway.
• Knowledge of the Medical Emergencies for Eating Disorders (MEEDS).

Experience

Essential

• Experience of working with those who are acutely unwell with their mental health.
• Experience of working within a mental health setting.
• Experience of working with those who are unwell with their physical health.
• Experience of line managing other staff.
• Experience of being within a leadership role.
• Experience of leading on a quality improvement project.
• Experience of working with those who are highly distressed.
• Experience of undertaking assessments.
• Experience of holding risk, in a way that is safe for the patient and teams involved in care.
• Experience in requesting Mental Health Act Assessments.
• Experience in chairing case discussions/professional meetings.
• Senior level experience of working in a multi-disciplinary team.
• Competence with clients with complex needs, communication issues and/or challenging behaviour.

Desirable

• Experience of working with those who have either an eating disorder or disorder eating.
• Experience of responding to physical and psychological risk in those with eating difficulties.
• Experience of working with those who are resistant to change.
• Experience of assessing physical and psychological risk in those that have either an eating disorder or disordered eating and responding appropriately.
• Experience of undertaking assessments.
• Experience in developing pathways and services.

Skills

Essential

• An ability to be able to use highly developed interpersonal and
• communication skills to impact on the behaviour and views of clients with severely challenging, sometimes life threatening behaviours on a frequent basis.
• Ability to undertake a full set of physical observations.
• Ability to respond appropriately to both a physical health and mental health crisis.
• Ability to advocate for those engaging with the service.
• Ability to challenge information service users may provide, compassionately.
• Ability to undertake a thorough physical and mental health assessment.
• Ability to service develop.
• Demonstrate a high level of empathy, self- awareness and emotional
• resilience having to cope with emotionally demanding situations on a frequent basis.
• Able to use advanced analytical skills and to concentrate for prolonged periods during emotive and stressful situations.
• Ability to demonstrate a high level of time management and organisational skills.
• Able to work within codes of practice of NMC policies and procedures.
• Highly specialist skills demonstrating varied comprehensive clinical experience in order to deliver best practice for a range of complex conditions.
• An effective team worker who is empathetic and approachable.
• Proactive, with an ability to set up new initiatives.
• Flexible regarding duties and ability to cope with change.
• Ability to take ownership and leadership of new projects, national initiatives and service development.
• Ability to work under pressure and to manage crisis and risk management.
• Ability to work within a structured care pathway across two different services.

Desirable

• Ability to undertake Venepuncture.
• Ability to undertake an ECG.
• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public.

Qualifications

Essential

• RMN/Dip HE/BSc Mental Health Nursing with relevant experience.
• NMC registration.
• Significant relevant experience and/or evidence of post grad level study in a relevant area.
• Evidence of on-going professional development

Desirable

• A teaching qualification or experience of teaching groups.
• Mentorship qualifications.
• Certification of Venepuncture Training.
• Certification of ECG training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

5. MAIN DUTIES/RESPONSIBILITIES

5.1 Responsibility for People Management

To be involved in the continued development of the Health Care Assistant role and other Health Care Assistants

To provide guidance and support to junior staff or students

To receive line management support and supervision

5.2 Responsibility for financial and/or physical resources

The post holder will have no direct responsibility for finances; however, they will adhere to the relevant trust policies on financial issues

The post holder will use Livewell Southwest resources responsibly

5.3 Responsibility for administration

To ensure competencies in record keeping

Report any changes in the patients condition or care needs to the supervising trained nurse and / or relevant therapist and document accordingly.

Maintain accurate and complete patient records in accordance with organisational guidelines.

Maintain confidentiality of information being aware of trust policies and local protocols and keeping up-to-date with changes

To access email and other information through Livewell Southwest intranet

5.4 Responsibility for people who use our services

Support peoples care through provision of key skills including emotional and spiritual care, positioning, communication, tissue viability, oral and personal hygiene, and nutritional awareness.

Assist people to achieve their optimal level in their physical health care whilst always maintaining their comfort and dignity at all times.

To support patients to identify and overcome fears within a relationship of empathy and trust.

To work with patients and carers to work towards patients recovery.

To monitor the physical health of service users and report any changes to registered staff so that the care plan can be kept fully up to date.

The post holder will act as a suitable role model.

The post holder is required to comply with all infection prevention and control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate to Director of Operations/Chief Executive Office.

Be able to respond effectively to any concerns of abuse and know procedures they need to follow to escalate their concerns.

To participate in, support and maintain positive interventions and planned activity programmes to improve the persons quality of life. To record contacts, interventions and observations on the electronic record systems.

Contribute to the assessment, planning, implementing, and evaluating care to patients. This to include participation in case review and assessment for admission / discharge process

Escort patients to other inpatients / departments or other areas designated by trained staff, which may include the community settings.

Record and manage patients property.

5.5 Responsibility for implementation of policy and/or service developments

To comply with Livewell southwest policies and procedures relevant to the role.

This will include adherence to Uniform & Dress Code Policy.

To report any observed incident of unprofessional behaviour, accidents/incidents, untoward occurrences, or faulty equipment.

To participate professionally in service development and proposed service changes

Comply with universal infection control precautions and procedures.

To behave in a manner which does not bring Livewell Southwest into disrepute

To complete all Mandatory training and other training pertinent to the role, as agreed by line manager.

5.6 Other Responsibilities

The post holder will be aware of and work within their own limits, and competencies within a band 3 health care assistant.

Be punctual for work and conduct themselves in a professional manner in accordance with Livewell Southwest policies

To participate in induction and support programmes in relation to new staff and volunteers as directed by the nurse

To actively engage in clinical supervision both as a supervisor and supervisee if appropriate. In line with local guidelines review, reflect and develop own practice and performance through effective use of professional and operational supervision and appraisal.

To demonstrate ongoing personal and professional development through participation in internal and external development opportunities, reflecting and recording learning outcomes in a professional portfolio. This would include support groups and induction opportunities.

To know how to report accidents and untoward incidents and to do so promptly.

6. COMMUNICATIONS AND RELATIONSHIPS

To act as an ambassador for Livewell with external agencies and partner organisations.

Always address staff, patients and members of the public in a polite and respectful manner either in person or on the telephone.

Be conversant with and comply with all relevant organisational protocols and policies and have valid organisational IT access.

Compassionate, caring and kind in their practice.

De-escalation skills.

To support the team in promoting a recovery orientated environment by identifying recovery focused activities and imparting information and education as required.

7. PHYSICAL DEMANDS OF THE JOB

The post holder will be competent in computer skills.

The post holder may be exposed to some working conditions including exposure to vomit, sputum and body fluids.

Community: Carry out measurements (height, weight, blood pressure, pulse, temperature, urinalysis, phlebotomy, wound/ pressure area care, and certain injections/ diabetes management and catheterisation when deemed competent on a known patient.

To assist with ordering clinical supplies and equipment to ensure stock is maintained.

The post holder will be expected to travel around Plymouth in the course of their duties as appropriate whether working inpatient or community-based services.

To undertake and be competent in breakaway training.

Shift work including night shifts. If appropriate.

The post holder will always have to carry a personal alarm with them when working within the constraints of the community-based area (clients homes).

Emotional and mental resilience.

Please see supporting information for full Job Description and Person Specification.

Person Specification

Qualifications

Essential

• NVQ level 3 in Health and Social care or equivalent qualification.
• Qualified and experienced in Phlebotomy.
• Qualified to undertake manual observations and document and escalate when appropriate.
• Other evidence of training or development relevant to working clinically within physical health settings. Including taking manual observations, charting on NEWS 2. Undertaking ECG's.
• Ability to contribute to the process of and the delivery of high standard of care as planned in care programme

Desirable

• Vocational
• Qualification Level II or able to demonstrate the skills, knowledge and ability to work to that level
• Qualified to NVQ level 3 or working toward.
• Experience working within health care with adults.
• Experience working clinically within the community in patients homes.

Knowledge

Essential

• Awareness of safeguarding
• principles
• Basic IT skills
• A basic understanding of
• physical health presentation
• Good communication and listening skills
• Continual assessment of patient
• Organisational skills
• Problem solving skills
• An awareness to maintain professional boundaries.
• Awareness of own limits.
• Good written communication
• Sensitive understanding of diversity issues and ability to promote anti-discriminatory practice/ equal opportunities.

Desirable

• Willingness to undertake training in relation to required skills.
• Awareness of blood-borne viruses.

Additional requirements

Essential

• Friendly and caring manner.
• Approachable.
• An appreciation of working with adults.
• Flexible approach.
• To work over 7 day service, 365 days a year as rostered.

Experience

Essential

• Previous healthcare experience at various levels or equivalent
• Experience of clinical role in a Physical Health setting
• Awareness of vulnerable adult /
• protection issues and guidance
• Recent clinical experience of working in community in patient homes.
• Team working
• Clinical governance
• Ability to work with minimum of supervision
• To undertake baseline manual clinical observations.
• Evidence of continuing professional development

Desirable

• Previous experience working in a multidisciplinary team, working within an NHS setting.
• Previous experience of working in primary care.
• Previous experience of working in GP practice.

Specific skills

Essential

• Demonstrate effective communication skills.
• Ability to manage time and plan work.
• To complete clinical records
• To take leadership and direction from qualified staff To participate in unsupervised tasks and provide accurate feedback to relevant parties.
• Ability to work in a team effectively
• Should have ability to demonstrate basic IT skills
• Awareness of personal safety
• Breakaway and Lone Working training if based in a community
• environment.
• Care plans and risk assessments
• Confidentiality.
• De-escalation skills
• Motivated
• Flexible approach to working arrangements
• Reliable
• Confidence in dealing with patients
• Ability to work in stressful conditions
• Ability to work as part of a team

Desirable

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• Flexible approach to working arrangements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

Top Floor, Beauchamp Centre

Mount Gould Hospital, Mount Gould

Plymouth

PL4 7QD

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Communicating with staff at all levels in the organisation and external contractors, face to face and using a variety of technology.

To use and follow legislation and policies, applying knowledge to provide advice, support, guidance and assurance to ensure the organisation is compliant in areas relevant to Estates & Facilities provision.

Create databases for recording and monitoring the financial details of services provided and tendered.

The design and implementation of systems and procedures to ensure the smooth running of Estates & Facilities provisions.

Self-motivation to prioritise and organise own work and that of the team when required, to incorporate any unexpected changes that may occur.

The co-ordination of the Estates & Facilities Management Team, negotiating individual diaries, service meetings and staff training.

To audit standards of cleanliness within Livewell buildings, food safety standards within kitchens, and waste audits, create action plans and monitor outcomes.

Postholder must be able to work flexibly between 8am and 5pm but this may be subject to change to meet service needs.

FACILITIES MAIN DUTIES/RESPONSIBILITIES

Communicate and build relationships face to face, via the telephone, letter and email with all staff groups at all levels in all departments within the organisation, dealing with sensitive and confidential information on occasion. Providing advice and information as required and signposting to the correct department if required.

Communicate and build relationships with external contractors face to face, via the telephone, letter and email, dealing with any discrepancies and invoicing, so requiring a calm manner and knowledge of systems, procedures and policies.

Use knowledge of legislation policies and codes of practices, i.e. waste disposal, Health and Safety and COSHH to provide advice, support, guidance and assurance to ensure the organisation is compliant in areas relevant to Facilities provision.

Apply and use knowledge of personnel organisational policies such as risk, absence management, and uniform to create paperwork to allow the recording and monitoring.

Create and maintain databases for recording and monitoring the financial details of services provided and tendered.

Implement filing systems for the Facilities Team to use and follow.

Co-ordinate the Facilities Management Team negotiating and planning diaries, training and meetings.

To provide administrative support to the Facilities Management Team.

Record absence and sickness.

Create requisitions, producing and implementing the appropriate paperwork for Facilities staff to use.

Organise and plan work day prioritising own work and that of others, incorporating any changes that may occur.

Motivate staff and facilitate basic ICT training.

Physically deliver or arrange delivery of domestic stores to units/clinics if requested.

To monitor standards of cleanliness in accordance with National Standards of Cleanliness and compliance with LSW Safe Catering Practices throughout the organisation. Postholder will need to travel between different LSW sites.

To record and create action plans and ensure these are completed.

To re-audit as required. To undertake annual kitchen audits and present outcomes and results.

To undertake annual waste audits and present outcomes and results. To assist with the annual cleanliness environment audits.

To ensure Safe Catering Practices and Food Safety Legislation is compliant throughout the organisation. To keep updated on any changes to legislation.

To maintain Food Safety Training database, booking food handlers onto training and supporting staff to access and complete. To email PT&D once completed for recording on ESR.

ESTATES MAIN DUTIES/RESPONSIBILITIES

Provide first point of contact for the Estates helpdesk through telephone, email and web portal enquiries regarding all issues relating to the Estates department, including queries from any LSW staff, contractors and suppliers. Determine whether it relates to maintenance or new work.

Operate the bespoke software system, Planet Enterprise system on a daily basis.

To record customer calls onto Planet Enterprise, prioritise as necessary, following processes you will produce work orders and ensure the same are sorted into relevant trades and issued to the Maintenance Manager or Supervisor and if requested to a relevant Contractor included on the approved lists.

Ensure that all email enquiries via the Estates Helpdesk mailbox are responded to promptly and courteously and that messages actioned and followed up with minimum delay, exercising initiative when drafting responses.

To provide timely contact with Maintenance Manager or Supervisor on all urgent matters.

To prepare and take notes for and during Daily Huddle to include previous days Helpdesk review of urgent jobs raised and quotations received/required.

Daily closing of completed Work Orders, ensuring all information is accurate. Regular follow up reports to be sent to Maintenance Supervisor for review.

To ensure all unactioned Open Calls on Planet Enterprise are reviewed on a daily basis and those requiring further information are reviewed on a weekly basis.

To review incoming Engineers Reports, report/raise follow up work and file paperwork accordingly.

To input Call Out Reports onto Planet, raise any follow up work, complete, scan and file paperwork.

To log receipt of Condemned Notes and inform relevant people that equipment is no longer usable.

To assist the Maintenance Supervisor in PAT Testing of Hybrid Workers equipment process.

To manage and maintain the quotation procedure ensuring it is kept up to date at all times.

Create purchase order requisitions including data input, progressing, saving of associated documentation, forwarding to suppliers and keeping track of progress.

To manage and maintain the job audits procedures on a monthly basis.

Assist Estates Support & Helpdesk Manager to process and pass for payment incoming invoices via Oracle in a timely manner in accordance with business processes, confirming details and costs are accurate before processing.

Assist Contractors and Suppliers with invoices queries / non-payments of invoices.

Enter invoice details onto Planet Enterprise ensuring invoices correspond and no duplication or overcharge occurs.

Responsible for generating and maintaining financial monitoring for the Estates Department; eg liaising with contractors & suppliers to establish if work has been completed/to ensure all invoices are sent in a timely manner.

Able to work on own initiative, prioritising work within defined policies and procedures to set timescales.

Be proactive and contribute ideas for improvement in the way the service is delivered.

Provide a general administration to include scanning, photocopying, circulating of information and minute taking.

COMMUNICATIONS AND RELATIONSHIPS

Liaising with links across the southwest peninsula including:

Building users

Both clinical and non-clinical staff

Members of the public

External contractors

Other appropriate bodies as needed

PHYSICAL DEMANDS OF THE JOB

Physical Effort

Frequent sitting & standing. Inputting at a keyboard for most of day, frequent light manual handling to receive and deliver cleaning and catering stores.

Travel between sites to conduct National Standards of Healthcare Cleanliness audits.

Mental Effort

Frequent concentration is required when inputting into systems, typing documents, arranging meetings & processing data with a need to ensure accuracy.

The work is usually predictable but there may be interruptions from telephone calls, visitors and staff & occasionally imposed deadlines.

Emotional Effort

The postholder may receive initial contact from staff with emotional wellbeing issues and will be required to manage these calls with empathy and be able to escalate when required.

Physical Skills

General administrative skills.

Working Conditions

Exposure to unpleasant conditions ie bodily fluids. May be exposed to verbal aggression from service users when auditing clinical areas.

Will use VDU for high proportion of time.

The flexible nature of the job may require post holder to move within the team.

Person Specification

Qualifications

Essential

• Educated to NVQ 3 in a relevant subject or equivalent level of
• qualifications or significant equivalent previous experience and knowledge.
• Good general education to GCSE level or equivalent.
• Intermediate word processing, MS Office word and excel.

Desirable

• NVQ 3 in Business Administration or equivalent

Knowledge

Essential

• Working knowledge of Microsoft Office including Word and Excel.
• Understanding of confidentiality & data protection act.
• Able to build effective working relationships with customers and colleagues/staff.
• Ability to use Business applications and database systems.

Desirable

• Understanding of National Healthcare Standards of Cleanliness.
• Food Safety legislation.
• COSHH
• Infection Control

Experience

Essential

• Substantial experience of working in an administrative environment using computerised data systems.

Desirable

• Experience of working in a health environment.

Skills & Abilities

Essential

• Good writing, typing, data entry and telephone skills ensuring accuracy.
• Ability to communicate verbally and in writing to a good level (face to face and over the telephone).
• Ability to prioritise own workload.
• Ability to work effectively as part of a team.
• Ability to use initiative organising own workload to set deadlines within the scope of role.
• Organised, efficient and accurate.
• Flexible and adaptable willing to learn new skills.
• Able to analyse problems and initiate appropriate solutions effectively.
• Able to apply tact and sensitivity to establish trust and support.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

Erme House

Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7QD

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide and maintain a high standard of care.

Support patients with activities of daily living, i.e personal care, feeding, toileting.

Responsible for ensuring that patients valuables are documented and locked in a safe area.

Responsible for the updating of basic patient information i.e fluid balance and nutrition.

Carry out assigned tasks under the direction of a qualified nurse or the supervision of a more senior grade nursing assistant. This could include supporting the patients in all aspects of personal care and using communication skills with patients, carers and other colleagues.

Be conversant with and carry out the Livewell Southwests policies and procedures in the delivery of care and service.

Be familiar with the ward or community-based routines and programmes and carry them out effectively.

To always ensure the confidentially of patients and clinical documents at all times.

Use all available resources safely and economically, seeking guidance where necessary.

Participate in training sessions designed to develop knowledge and skills, and attend in-service training as agreed by your manager.

To respect the dignity, privacy and independence of patients at all times.

To report to registered nurse any changes to a patients condition.

Be involved in multi-disciplinary discussions regarding patient centred care.

Be aware of patients on mental health restrictions/Deprivation of Liberty Safeguard.

Promote the work of the ward or community area settings for Livewell Southwest at all times.

To be aware of the processes around emergency calls and at all times be under the guidance of registered staff. This will include personal alarms, fire and cardiac arrest.

Be conversant with and to carry out Livewell Southwests policies and procedures in the delivery of care and services.

To act as an ambassador for Livewell with external agencies and partner organisations.

Always address staff, patients and members of the public in a polite and respectful manner either in person or on the telephone.

Be conversant with and comply with all relevant organisational protocols and policies and have valid organisational IT access.

Compassionate, caring and kind in their practice.

To support the team in promoting a recovery orientated environment by identifying recovery focused activities and imparting information and education as required.

Report any complaints, untoward events, or incidents to qualified nursing staff, and where appropriate under their supervision, complete the appropriate records.

This post will involve contact with relatives, carers and other agencies.

The post holder will be competent in computer skills.

Shift work including night shifts.

Assist by providing appropriate conditions for patient comfort

There would be an occasional exposure to emotional circumstances due to the nature of the patients conditions.

There may be an occasional requirement for concentration throughout the shift patten.

Person Specification

Qualifications

Essential

• Vocational Qualification Level II or able to demonstrate the skills, knowledge and ability to work to that at that level.
• Demonstrate the Livewell Southwest Values- Kind Respectful Inclusive Responsible Ambitious

Desirable

• Ability to undertake mandatory, essential training.
• Ability to engage patients in activities.
• Record keeping skills.
• Care Certificate

Knowledge

Essential

• Understanding of role.
• Evidence of literacy and numeracy skills
• Demonstrates an understanding of patients physical, emotional, social and spiritual needs according to speciality

Desirable

• Knowledge of Livewell Southwest Policies.
• Mental Health Act knowledge/awareness.
• Care Certificate

Additional Requirements

Essential

• Friendly and caring manner
• Approachable
• An appreciation of working with a wide age group of clients
• Flexible approach

Experience

Essential

• No experience is required however an ability to demonstrate compassion is key

Desirable

• Physical health care settings knowledge/awareness

Specific skills

Essential

• Demonstrate effective communication skills with a range of people in various situations.
• Should have ability to demonstrate basic IT skills.
• Motivated.
• Ability to work in stressful conditions.

Desirable

• Be willing to work towards basic IT skills.
• Ability to work 1:1or as small team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Employee Relations/People Management

Advise and support managers in managing absence, discipline and grievance, capability issues and management of change. This may include participation in meetings and on occasions advising managers at hearings where complex and sensitive information is communicated.

Work in partnership with managers to develop effective solutions to HR management issues through the effective use of questioning, listening, persuasion and negotiating skills.

Support the development of managers people management skills through advice, coaching and training.

Line management responsibilities may be required for junior members of the team.

Policies and Procedures

Interprets and reviews changes to employment legislation and uses this knowledge to contribute to the development and implementation of HR policies.

Training and Development

Preparing and delivering training and development activities including identifying appropriate training solutions to a variety of audiences e.g. conduct, capability, induction, maternity.

Equality and Diversity

To promote and provide advice and guidance on Equality and Diversity issues as they relate to people management and in the context of the services supported.

Other Responsibilities

Use HR data to proactively provide HR advice and guidance to support improvements within service areas e.g. tackling areas of high absence, recruitment and retention, workforce planning.

Undertake project work as required which may include carrying out research and producing reports and statistical information and working with colleagues to implement the project e.g. reward and benefits.

Participate in continuous professional development.

Undertake other duties commensurate to the role and banding of the post.

Communications and Relationships

Maintain effective working relationships with managers, employees, team members, trade unions, professional associations and external organisations.

Please see full job description and person specification within supporting documents section.

Person Specification

Specific skills

Essential

• Ability to interpret policies, terms and conditions and analyse situations.
• Good IT skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint) and ability to use other systems as required.
• Research and analytical skills to interpret complex information.
• Developed interpersonal and communication (written and verbal) skills required to exchange sensitive / complex information to a variety of audiences.
• Persuasion and negotiating skills.
• Ability to present information using a variety of methods to different audiences.
• Ability to plan, prioritise, manage and organise own workload to meet conflicting and competing service needs.
• Judgement and problem-solving skills to be able to provide options/solutions on people management issues.
• Ability to access a variety of Livewell Southwest sites.

Desirable

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.

Qualifications

Essential

• Degree in HRM or related field or equivalent level of experience.
• Associate member of the CIPD.

Desirable

• Chartered Member status with the CIPD.

Knowledge

Essential

• Proven knowledge of current people management practice.
• Understanding of the principles of job evaluation.
• Proven knowledge of Equality and Diversity including associated legislation.
• Broad knowledge and experience of interpreting employment legislation e.g. TUPE legislation.
• Recent and relevant continuing professional development (e.g. Employment Law courses and regular employment up-dates).

Desirable

• Knowledge of public sector terms and conditions.

Experience

Essential

• Significant demonstrable experience of Human Resources issues in a large complex organisation including sickness absence management, change management, employment law and performance and case management issues.
• Experience of providing HR advice and support in an HR environment on terms and conditions e.g. policies & procedures, maternity, paternity, adoption.
• Experience of preparing and delivering training and development activities on a range of HR topics.
• Experience of using an employee records database.

Desirable

• Experience of reward & benefits.
• Experience of advising on TUPE transfers either into or out of the organisation.
• Broad experience of supporting on organisational change processes.
• Experience of working in a Trade Union environment.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

Crownhill Court

Plymouth

Devon

PL6 5DH

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To be responsible for assessing, triaging, planning, implementing, evaluating care which may be complex, sensitive and unpredictable with the support of senior nurse / nurse specialist/caseload holder To support the team and delivery of care, application of clinical judgement in day-to-day changes in patients' needs and circumstances external to the individual, determining when to seek advice from senior clinical or management staff. This includes response to immediate crisis. To undertake and to develop all nursing skills and competencies, updating as required for their role to enhance the skill mix of the nursing team ensuring that the ever-changing health needs of patients are met. To maintain accurate records, which are confidential, contemporaneous, legible, and all care given to be documented. These records may be paper or IT based system and must be maintained as specified in the LWSW Policies, the relevant professional body guidelines and Government directives. To provide clinical supervision to other staff and students. Promoting and supporting people in their care and treatment to help them manage their own health and wellbeing, maximising independence and facilitating health promotion. Depending on role you will be required to work within a defined geographical area undertaking specific clinical nursing duties to patients in a variety of settings such as their own homes, care homes.

To work within the scope of the NMC professional code of practice. Moving across the organisation should the need arise, for example, in a pandemic situation. To work within Livewell Southwest policies Promoting and supporting people in their care and treatment to help them manage their own health and wellbeing, maximising independence and facilitating health promotion. To undertake and to develop all nursing skills and competencies, updating as required for the role to enhance the skill mix of the nursing team, ensuring that the ever-changing health needs of the patients are met Share knowledge and skills and empower others. Some services you may require additional training to deliver intravenous medication or additional specialist nursing skills for your role. To work collaboratively and maintain key working relationships with managers and service / practice leads. Provide holistic evidence based / best practice care to patients in accordance with national and organisational approved policies / procedures and individual care plans. To act as a clinical advisor on health promotions within their areas of expertise and act as a Link Nurse. To undertake all required training to develop competencies required for the role.

To be responsible in the absence of the senior clinical Nurse Manager to manage own workload and delegate nursing care to appropriately skilled staff and ensure that these are supported. To assume responsibility as delegated by a senior member of staff. To act as a role model for all staff and students demonstrating specialist clinical skills and high standards of practice and professional conduct. To share knowledge and information to promote a cohesive team. To take responsibility for your own personal and professional development, maintain competence, knowledge and skills commensurate with the role. To assess, teach, support, and supervise colleagues including Pre-registration students and medical students. To participate in team activities to develop and consolidate a cohesive and supportive team ensuring openness within the team. To facilitate and participate in the development of team members, competencies, clinical supervision and staff performance as directed by the Service Lead. To participate in the recruitment and selection of new staff. To participate in coordinator/duty rota as required.

To exercise a duty of care in relation to the use of the organisations equipment and resources in a cost-effective manner. To use Livewell Southwest resources responsibly. To work in collaboration with the budget holder, you may be required to be an authorised signatory for ordering stores, equipment, and stationery. To ensure that all loans of equipment are monitored and maintained in good working order as per operational policy. To monitor stock levels and ensure the supply levels are sufficient to meet the demands of the service.

To maintain accurate records, which are confidential, contemporaneous, legible, and all care given to be documented. These records may be paper or IT based system and must be maintained as specified in the LWSW Policies, the relevant professional body guidelines and Government directives. To oversee the standard of patients records by audit or peer review and have a regular open discussion with team members. To complete on time and submit all necessary forms, documentation, including IT data and forward as required by the manager/organisation. To support in the triage process accepting appropriate referrals directly from other disciplines, patients, carers and members of the public and/or refer to other agencies where appropriate. To be responsible for organising own time management on a daily basis in line with caseload demands balancing patient needs with the administrative aspect of the role. To be involved in all aspects of clinical governance including audits and research. To preserve confidentiality and be aware of GDPR, Access to Health Records and consent to treatment. Responsibility for people who use our services Be responsible for contributing to the holistic assessment, planning delivery and evaluation of care to patients within their own homes. Implement, monitor and maintain high standards of care delivery at all times. To act as a patient advocate as required ensuring individual needs, preferences and choices are delivered by the service. Support CHC assessment and case management as part of the MDT for people at home where the community nurse is identified as the most appropriate community team member. To be involved in all steps of a patient's journey from referral to discharge. To undertake health promotion as requested to all age groups and contribute to planned health promotion activities e.g. NSFs, smoking cessation and long-term conditions. To act as a resource in providing advice and support for patients, relatives, carers, and other agencies. To have a flexible approach to the working day in order to meet the needs of the patient/service. To support the monitoring of patient satisfaction and promote appropriate service developments. To signpost to appropriate services, statutory and voluntary bodies. To have good communication skills which enable you to effectively communicate with patients, their relatives and carers about sensitive and accurate information about their condition. To support the prevention of hospital admissions. To undertake comprehensive risk assessments of all situations associated with the care of patients in order to ensure nurses and the carers safety. This might include the assessment and provision of equipment ensuring it is used safely. To provide holistic evidence based / best practice care to patients in accordance with National and LWSW approved policies/procedures and individual care plans. Responsibility for implementation of policy and/or service developments To be aware of and abide by Livewell Southwest approved policies, patient group directives, standards and quality assurance initiatives. To support development and review of policies, protocols, clinical guidelines, documentation systems and education materials to direct own and others practice in line with best practice, professional forums, ensuring the clinical practice reflects national and local drivers. To Preserve confidentiality and be aware of the GDPR, Data Protection Act, Access to Health Records and Consent for Treatment. To report and record all incidents and near misses relating to health, safety, security, fire, physical violence, aggression, and verbal abuse. To monitor and maintain the health, safety and security of self, others in the team and patients. To integrate theory into practice by bringing new knowledge a from training into the practice environment. Evaluate the impact of these training programmes, for patients and carers, to ensure that they provide the necessary knowledge and skills to gain independence, safely manage changing circumstances and plan for unavoidable progression of conditions.

To act as a change agent, Organisation wide, initiating, facilitating, and supporting change initiatives, across professional boundaries.

To work within the scope of the NMC professional code of practice. Ability to use a computer, being responsible for timely recording of patient activities for IT, data collection, dealing with e-mail queries, stock and equipment ordering. To have an up-to-date personal development plan and professional portfolio. To participate in an annual appraisal of their work in line with the Knowledge and Skills Framework (KSF) where the job description will be reviewed and objectives set. In line with the annual development plan the postholder will be expected to undertake any training or development required to fulfill their role. To monitor own performance against agreed objectives through personal development plans, NMC regulations and maintain professional expertise by arranging and attending meetings, study days and in service training to support their own role and that of others. To complete specific clinical competencies relevant to role and ensure these are updated. Problem-solve and liaise as soon as possible with the Clinical Nurse / Caseload Holder issues that may arise. Continually re-prioritising workload due to the unpredictability and demands for urgent visits.

Person Specification

Qualifications

Essential

• 1st Level Nurse Registration (degree or diploma) NMC Registration
• Willingness to undertake further education around management of longterm conditions.
• Evidence of continuing professional development

Desirable

• Previous community nursing experience.

Experience

Essential

• Experience of a variety of healthcare settings
• Knowledge of recent developments within health and social care
• Keeps up to date with evidence - based practice and research related to nursing and health care in the community
• Ability to operate community equipment
• Ability to identify and pass on urgent client information to the senior staff

Desirable

• Experience of working in field as described in job purpose.

Additional requirements

Essential

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• The role may require a variety of shift patterns and ability to work flexibly.
• Creates and fosters a culture of openness, honesty, integrity and inclusiveness.
• Demonstrate commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
• Dexterity to enable clinical skills to be performed, i.e., removal of sutures, venepuncture & IV therapy

Skills

Essential

• Ability to use initiative and work autonomously.
• Ability to decision make and problem solve.
• Good time management and delegation skills.
• Ability to assess patients and make appropriate referrals and recommendations using evidence-based practice.
• Strong analytical and judgement skills, with the ability to interpret complex situations and make appropriate decisions.
• Excellent interpersonal skills and ability to build and maintain relationships with other health and social care professionals, patients, carers and the public.
• Ability to meet deadlines and work under pressure.
• Ability to adapt to the demands of a constantly changing environment
• Ability to undertake nursing skills and to prioritise visits in accordance with patient need.
• Ability to organise own workload without direct supervision.
• Ability to input data manually and electronically according to organisational policies.
• Work within agreed Policies and procedures.
• Effective communication and interactive skills including oral, written and IT
• Ability to act as a champion for patients/carers and their interests, ensuring the patients voice has an impact on service developments.

Desirable

• Advanced knowledge and competence in Tissue Viability
• Advanced knowledge and competence Bladder & Bowel
• Advanced knowledge and competence End Of Life
• Advanced knowledge and competence IV drug administration
• Advanced knowledge and competence Diagnostic skills
• Experience of managing a caseload.

Knowledge

Essential

• Team worker and ability to work alone
• Ability to listen to and communicate with patients and carers in a compassionate and caring manner
• Presentation skills or teaching to individuals e.g., patients and to small groups for example students
• Up to date knowledge of current practice within the area specified in job purpose.
• Understanding of Clinical Supervision and continued professional development.

Desirable

• Relevant post registration courses/knowledge base relevant to post.
• Evidence of up to date mandatory training and completion of competency frameworks.
• Understanding of Community Nursing service and local issue

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

Beauchamp Centre

Mount Gould

Plymouth

Devon

PL4 7QD

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. To work under the direction of a registered member of nursing staff, but at times will not have direct supervision with in the unit.

2. To carry out efficiently and effectively task and instructions assigned by the trained nurse.

3. To undertake only those tasks for which she / he has had instruction and is competent to fulfill.

4. To maintain confidentiality in respect of the patient / client at all times.

5. To be aware of Health and Safety at Work Act and the implications for the work environment.

6. To know how to report accidents and untoward incidents and to do so promptly.

7. To obtain knowledge of Livewell policies, procedures and practices and carry out duties in accordance with them this will include adherence to Uniform & Dress Code Policy.

8. To be aware of legal issues and have an understanding of the Mental Health Act.

9. To support community activities in small groups outside of the unit.

10. To be an active member of the provision of care to the patient / client.

11. Co-facilitate groups with qualified staff and support the therapeutic programme.

12. To receive reports on patient care and be able to report back with observations to the nurse in charge within his / her competency.

13. Participate in the safe delivery of physical intervention and respond to any untoward incident and undertake associated training. To be proficient in the use of seclusion and have a sound knowledge of policy relating to this.

14. To be willing to participate actively in appropriate in-service training programmes which the manager believes to be of benefit to the individual. To assume co-responsibility for maintaining skills and knowledge levels.

15. To assist the registered nurse to carry out, under direction, tasks which fulfill the patients / clients physical and psychological need, as identified in the Care Plan / Assessment.

16. Escort patients to other wards / departments or other areas designated by trained staff, which may include the community with other members of the team.

17. Contribute to the assessment, planning, implementing and evaluating care to service users. This to include participation in case review and assessment for admission / discharge process.

18. Make appropriate records in the electronic record system, which will then be counter signed by a registered nurse.

19. To assist the patients personal care and record patients observations in accordance with the Care Plan.

20. Record and manage patients property and money

21. Undertake specific responsibilities designated by the Ward Manager/unit coordinator.

22. To undertake mandatory and other training as directed by the Organisation.

23. To participate in continuing role / personal development using the appraisal system.

24. To receive line management support and supervision.

25. To contribute to any audit process.

26. To behave in a manner which does not bring the Organization into disrepute

This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his / her manager.

This job will be reviewed within the appraisal process on an annual basis.

The post holder is required to conform to Livewell policies on Health, Safety, Fire procedures and confidentiality.

Person Specification

Knowledge

Essential

• Awareness of personal safety
• Confidentiality
• De-escalation skills
• Knowledge of Secure Environment
• Knowledge of recovery principles
• Knowledge of Record Keeping
• MHA knowledge / awareness
• Continual assessment of patient

Desirable

• Willingness to undertake training in relation to required skills
• Knowledge of solution focused approach

Qualifications

Essential

• NVQ Level 3 in Care or equivalent or relevant health care experience/setting
• Ability to engage patients in activities off the Unit with other staff
• Record keeping skills
• Aware of social inclusion role
• Care Certificate

Desirable

• Ability to work with minimum of supervision
• Time Management
• To undertake baseline physical observations
• Computer skills

Skills / Experience

Essential

• Effective Communication Skills
• Ability to contribute to the process of and the delivery of high standard of care as planned in care programme
• Ability to participate in activities with patients
• To work rotational shift pattern over 24 hours
• Requirement to train and participate in Physical Intervention training
• Reliable, Motivated & Empathetic
• Confidence in dealing with patients
• Ability to work in stressful conditions
• Ability to work as part of a team
• Positive outlook
• Experience of working with people

Desirable

• Mental Health experience within an NHS setting
• Working within a Multi Disciplinary Team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

Lee Mill Hospital

Beech Road

Ivybridge

Devon

PL21 9HL

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Responsibilities:

Support the neuro assessment process.

Ensure the on-going effective use of routine outcome monitoring

Provide education to children, young people and their families to enhance their knowledge of neuro-developmental and mental health issues and management of this.

Promote resilience and prevention of mental health issues.

Maintain high standards of clinical care to children, young people and their families.

To liaise and work with other CAMHS teams to ensure the needs of children and met by the right team, on the right pathway at the right time.

Knowledge, Training and Experience:

• The post holder will be responsible for updating their own practice, knowledge and skills within their sphere of practice including Livewell Southwest mandatory training.

• Knowledge of Policy and legislation.

• Knowledge of Mental Health and Mental Health service delivery.

• Knowledge of child development and safeguarding.

• Knowledge of the principles of the CYP IAPT programme and a willingness to undertake training.

• Good ability to know when to involve senior staff in a child or young persons care and share relevant information

• Liaise with other services to arrange appointments that both meet the needs of child or young person and service demands.

EDUCATION AND TRAINING

1. To assume responsibility for own personal development.
2. To provide support to new post holders, and identify training needs via mode of PDP.
3. To ensure Livewell SW mandatory training is completed at scheduled times.
4. To have oversight of teams training schedule.

Please see attached full JD and Person Spec for more details

Person Specification

Experience

Essential

• Ability to communicate effectively with young people and their families/carers, who are experiencing mental health problems in the community setting.
• A background of working in a care setting and/or education / social care setting. Previous experience of working with young people in a professional/voluntary capacity

Desirable

• A background of working in a care setting and/or education / social care setting. Previous experience of working with young people in a professional/voluntary capacity.
• Experience of working with people with neuro developmental disorders such as Autism Spectrum Condition and ADHD

Qualifications

Essential

• Vocational Qualification Level III or equivalent level of relevant study
• or able to demonstrate the skills, knowledge and ability to work to this level.
• Maths & English GCSE Grades 4 and above or equivalent.
• Knowledge and/or awareness of mental health problems.
• Knowledge of safe guarding children.

Desirable

• Some experience / knowledge of Autism Spectrum Disorder and ADHD
• Knowledge of mental health problems/mental illness in young people and evidenced based treatments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Developmental post Band 5 Mental health practitioner initially.

The postholder is responsible for supporting the emotional, psychological and social wellbeing of children and young people - early intervention. Enabling cultural change in the way first contact services can support children and young people with mental health problems. In line with 2015 Future in Mind strategic vision for CAMHS the post holder will actively promote resilience, prevention and early intervention to children and young people in the community.

This developmental post will involve competencies which will need to be completed within 2 years dependent on current experience and will be assessed through various methods including feedback, self-directed assessment, direct observation and throughout line management. If not achieved within the specified timeframe will not be able to progress onto the band 6.

The post holder will work as the named Early Help liaison practitioner within the locality. The postholder will directly link with other services, families, professionals and schools supporting with potential requests for involvement into CAMHS promoting emotional, health and wellbeing as part of the whole school approach.

The post holder will offer consultation about identified young people to the referrer, network or directly to the child, young person and their family. The post holder will be responsible for the co-ordination of further assessment, targeted intervention or group that would meet the needs of the child or young person.

The post holder will co-ordinate training to community professionals and schools to meet the specific needs of each setting or school and co-facilitate training when appropriate.

2) Briefly describe the main duties of the role -Key responsibilities and tasks

To work as the identified Early Help Liaison practitioner to deliver consultation, advice and signposting to community services and schools working with children and young people who may present with emerging mental health difficulties.

Co-ordination and implementation of evidence based targeted interventions in a timely manner, in collaboration with the other clinicians in the early help pathway.

To ensure that children and young people access timely assessments and the appropriate targeted interventions.

Organisation and delivery of groups based within the school and community setting on a needs led approach. To support the delivery of evidence based programmes for children and young people with mental health issues.

Take a lead in representing CAMHS in multi-agency meetings such as EHAT, SEND meetings or child protection meetings to co-ordinate and have oversight of mental health element of a multi-agency plan around a child.

To function as a member of the locality facing CAMHS early help pathway taking appropriate responsibility for the implementation of decisions made by the team.

Ensure planned interventions are implemented effectively and evaluated using Routine Outcome Monitoring (ROMS)

Participate in the delivery of training programmes for schools and community services from a portfolio of available CAMHS training

Maintain standards of care to highest level within available resources.

To actively participate in line management with senior and junior members of staff.

To liaise effectively with the other CAMHS community teams across the city.

To develop and maintain relationships with providers statutory and non-statutory.

To maintain confidentiality in respect of the young people at all times.

Communicate clearly with children and young people, their families and all other health professional groups about their health problems.

Actively participate in clinical governance and quality improvement initiatives, e.g. clinical audit, essence of care or clinical policy development.

Ensure that children and young people are encouraged to play a part in decision making about the help they need and how they can access specific interventions. This is to promote person-centred planning.

Contribute to the provision of the advice line, providing advice, support, signposting and resources.

Person Specification

Qualifications

Essential

• Core qualification in any Mental health modality such as Nursing / Social Worker / Psychology with experience of working with children & young people in mental health.
• Appropriate Registration relevant to professional qualification i.e. NMC, HCPC

Desirable

• Post graduate training qualification in methods of working with children with mental health problems, e.g. counselling, systemic practice or post grad diploma in child and adolescent mental health.
• Clinical supervisor & assessor training to support students on placements or be willing to undertake this training as part of the role.

Knowledge

Essential

• Mental Health presentations and evidenced based interventions to support this.
• Confidentiality
• Safeguarding Children

Desirable

• Team work
• Ethical issues in relation to Mental Health
• System one trained

Skills

Essential

• Mental Health and Risk assessment, , evaluation and intervention skills
• Good organizational skills and be able to prioritise caseload in a timely manner.
• Well developed communication skills both oral and written
• Ability to use IT effectively
• Commitment to anti-oppressive practice
• Ability to work in partnership and in collaboration with others, both in and out of own agency/professional background.
• Commitment to own learning and professional development.
• Evidence of excellent communication skills with children and young people
• Team Work Skills
• Administration Skills
• Interpersonal Skills
• Supervision of Junior Staff
• Responsible and self motivated
• Able to manage own stress
• Flexible & reliable
• Empathetic

Desirable

• Group Interaction Skills
• Change Management Skills
• Ability to recognise and support stress in others
• Mentorship or equivalent

Additional requirements

Essential

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• Ability to work flexibly (hours of work and duties) both as an individual and with other colleagues in LSW and with partner agencies.
• Able to undertake the demands of the post with reasonable adjustments where required.

Experience

Essential

• Experience of post-registration working with children/young people who have experienced mental health and psychological well-being difficulties.
• Knowledge and understanding of difficulties that can impact their own mental health i.e attachment, trauma, parental mental health
• Awareness and knowledge of undertaken assessments along with the processes involved including risk management.
• Maintaining own safety in Community settings by working within relevant policy and be willing to complete training necessary for their role.
• Experience of effective working with families of different cultural backgrounds.
• Knowledge/Experience of working within multi-agency safeguarding systems e.g. child protection conferences, child in need meetings
• Be able to manage your own caseload and time management effectively.

Desirable

• Experience in wide range of settings
• Post registration experience
• Evidence of working with children and young people delivering interventions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Medical Secretary provides a comprehensive, high-quality secretarial and administrative service to the Consultant Psychiatrist, GP with Specialist Interest and multidisciplinary team within the Eating Disorder Intensive Treatment Team (ED-ITT). The post holder will play a key role in supporting the effective delivery of specialist eating disorder services by ensuring efficient administrative processes and effective communication between clinicians, patients, carers and partner organisations.

Key responsibilities include providing secretarial support, managing diaries and clinics, coordinating appointments and meetings, maintaining accurate patient records, processing correspondence, handling telephone enquiries and supporting the wider multidisciplinary team with administrative tasks. The post holder will be responsible for ensuring information is managed securely and confidentially, in line with organisational policies and procedures.

The role requires excellent organisational and prioritisation skills, with the ability to manage competing demands and work to deadlines in a busy clinical environment. The post holder will liaise regularly with patients, carers, GPs, healthcare professionals and external agencies, providing a professional, courteous and responsive service at all times.

The successful candidate will contribute to the smooth running of the service through effective administration, minute taking, audit support, management of clinical correspondence and maintenance of electronic record systems, including SystmOne. They will work independently using their initiative while also contributing positively to the wider administrative and clinical team.

The post holder will support service development and continuous improvement initiatives, provide guidance and support to junior administrative staff where appropriate, and contribute to maintaining high standards of patient care through efficient and effective administrative support.

This role offers the opportunity to work within a specialist and expanding service alongside experienced clinicians and multidisciplinary colleagues, making a meaningful contribution to the care and treatment of individuals experiencing eating disorders.

Please refer to JD and person specification for full details.

Person Specification

Experience

Essential

• Previous experience as a medical secretary or senior administrator
• Proven experience of working to a deadline

Desirable

• Secretarial/significant administrative experience in a hospital or clinical setting
• Experience of working in a multidisciplinary team.

Specific skills

Essential

• Excellent audio typing and computer skills
• Excellent written and verbal
• communication skills
• Excellent organisational skills
• and ability to prioritise workload, using initiative where appropriate
• Ability to work under pressure and meet deadlines
• Able to communicate effectively with senior medical staff and service leads
• Ability to work as part of a team
• Ability to work supervised and
• unsupervised
• Ability and willingness to work flexibly to meet service need requirements
• Ability to deal with multiple requests from consultants and doctors and prioritise accordingly

Desirable

• Ability to accurately touch type
• Ability to
• communicate to people in crisis on the telephone

Qualifications

Essential

• 5 GCSEs (grades A-C) or equivalent, including English and Maths
• NVQ level 3 in Business Administration/relevant subject or able to demonstrate significant previous knowledge and experience

Desirable

• ECDL
• IT qualification
• AMSPAR Diploma
• Secretarial/word processing
• qualifications
• RSA 2 in Typewriting or equivalent skills, knowledge, and experience

Knowledge

Essential

• Proven secretarial and administrative experience
• Ability to effectively use all Microsoft packages:
• Outlook, Word, Excel, PowerPoint & Microsoft Teams
• Good understanding of confidentiality and data protection

Desirable

• Knowledge of medical terminology.
• Understanding of Out-Patient, admission and
• waiting list procedures including RTT.
• Demonstrable experience of hospital software
• e.g. SystmOne/iPM

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

People management

Ensure all visitors entering the building are welcomed, have identification checked, are asked to sign in and hand washing facilities are signposted.

Respond, using a helpful and problem-solving approach, to all queries and requests for assistance from staff and other visitors.

Ensure all entry and exit of service users, staff, visitors and deliveries is via external airlock (unless emergency access is required).

Ensure all service users enter and exit the building safely under the direction of nursing staff.

Ensure service users are not permitted through the internal airlock until searches have been completed.

Receive and make telephone calls, using a helpful and problem-solving approach. Re-direct calls and take messages as appropriate.

Communicate via staff radio as appropriate.

Engage appropriately with all service users and report any change in presentation or conflict promptly to nurse in charge.

Monitor service users in the reception area and report any concerns to the nurse in charge.

Support the nursing team as the witness for any ‘green’ search conducted in line with Lee Mill RAG protocol when patients return from leave, or any items brought by visitors.

Delivery of initial security inductions to all new staff.

Processing of visitors to the service; to include explanation of prohibited and restricted items and appropriate storage of these items. Completion of required identity checks, completion of required documentation and issuing of visitors badge.

Processing of workmen / contractors visiting the service; to include explanation of prohibited and restricted items and appropriate storage of these items. Completion of required identity checks, completion of required documentation and issuing of visitors badge.

Ensure all regular maintenance is completed in a timely manner to include fire equipment, PAT testing of items and labelling new electronic equipment. Report any discrepancies to security lead and management team.

Security

Follow local security procedure for the allocation of master keys and alarms.

Support logging, ordering, replacement, and reconciliation of broken keys as per local security procedure.

Ensure lone worker devices are charged, in good working order & all checks completed.

Operate effective signing in and out procedures that are compliant with local fire procedures.

Complete all non-clinical security checks required to maintain the safety of the ward.

Monitor and supply patient restricted items, keeping an up to date record of items and ensuring no items are unaccounted for.

Complete daily audit of restricted items and follow local procedure if items are missing.

Complete regular checks of SAS and fire alarm systems

Record and distribute mail to service users, ensuring that all parcels are opened in the presence of the service user, prior to entering the ward and contents are checked for restricted/prohibited items. Any restricted/prohibited items found to be managed in line with unit policy

Open and sort the mail for staff according to agreed procedures.

Ensure security handover is completed to NIC and security nurse each shift with any breaches escalated as per unit policy.

Complete “security estates log” paperwork when logging any security related jobs with estates (in addition to electronic log).

Ensure management team and security lead are informed of all security related estate logs via email.

The environment

Complete audits and inspections of the building, reporting any repairs to the relevant department promptly.

Ensure that the reception and waiting areas are kept safe and tidy.

To inform the estates department of any works that need to be undertaken on the unit and keep accurate records, monitor completion and report back outstanding works to the clinical team on a weekly basis.

Ensure NIC is informed of any estates/contractors entering the patient area before allowing access.

Notify the NIC of any testing/maintenance being carried out on the unit and escort contractors/estates to complete in patient areas.

Follow agreed procedure for access to loft space for any estates/contractors.

Complete perimeter check twice daily and associated records including any breaches and escalation process if damage is found.

Support and implement the emergency and contingency planning situations that may arise within the service.

Administration

Undertake any administrative/ secretarial tasks requested by the unit manager and the clinical team.

Arrange appointments and access to and manage diaries for the clinical team.

Have up to date knowledge of computer systems.

Plan, ensure the smooth running of and take minutes of meetings.

Scan correspondence and reports into the computerised record, ensuring that they can be easily retrieved.

Photocopy, laminate or disseminate relevant documents at request of the team.

Ensure that the telephone system is operational at the beginning of each day switched over at the appropriate times. Report any difficulties with the operation of the telephone system.

Use internal and external mail and the internet to keep up to date and to send and receive messages.

Financial and/or physical resources

To follow agreed processes in the allocation of petty cash and patient monies.

Complete daily audit of money held in unit safe with another staff member and follow escalation process for discrepancies.

To place orders required for the secure services on EPROC and receipt.

Support liaison with couriers and use of systems to ensure secure delivery of post, items to and from pharmacy, and samples to pathology services. Receive deliveries.

Support liaison with appropriate departments concerning the unit vehicles; e.g. service, maintenance, repair, processing of penalty notices, processing of fuel receipts.

Support the team to maintain accurate levels of equipment on the ward, to include PPE, and implementing timely stock ordering to prevent running out