Job description

Job responsibilities

The post holder has responsibility to undertake the full range of duties commensurate with the role (booking/ reception / patient reminder/ general) and shall as necessary be flexible in providing cover for absent colleagues in order to maintain service provision.

The post holder shall follow all the policies and procedures of the organisation.

Booking of appointments

Liaise with secretaries and admin departments regarding booking of appointments, referral letters etc.

Using the PAS system, in chronological order, invite patients and book appointments as appropriate.

Manage appointment slot issues in line with local/national standard operating procedures; refer to line manager any issues which jeopardise 18 week pathway.

To process and prioritise the scheduling of outpatient appointments due to clinical urgency and length of wait and in accordance with departmental procedures, protocols and Trust Policies.

Receive and process telephone calls from relatives/carers of patients informing the Trust of the patients death and amend PAS accordingly. This may require sensitive handling.

Telephone patients to negotiate convenient outpatient appointments or receive calls from patients/relevant others (e.g. Other Hospitals) regarding booking, changing or cancelling their appointments. This involves identifying the correct appointment, clinic, session and doctor code to which the caller is referring and rescheduling or cancelling the appointment as appropriate.

Inform the appropriate Consultant/ Directorate/secretarial staff of patients who have cancelled their appointment inappropriately e.g. urgent appointments.

Receive and process telephone calls from patients to update and amend their demographic details and make the necessary changes on the PAS system.

Contact GP Practices/other Hospitals for validation of patient demographic details and to obtain information if required e.g. copy letters, NHS Number etc.

In accordance with Trust procedures, open suspended clinics, add on patients and re-suspend clinic ensuring appropriate comments are recorded on PAS.

On the instruction and authorisation of the Consultant/Clinician, overbook clinics ensuring authority to do so is recorded on PAS.Working with guidance from clinical staff/secretaries, pro-actively fill cancelled appointment slots with patients to minimise the impact of non-attenders.

Offer patients a mutually convenient date and time for outpatient appointments on either a full or partial booking basis in accordance with local standard operating procedures.

Remind patients of their appointments via letter, text, voicemail, email or telephone call to reconfirm attendance in line with departmental protocols.

Produce and manage daily reports in line with patient reminder systems to ensure patient information is kept updated.

Contact patients as requested in order to cancel/reschedule their appointments.

Inform line manager of any system or appointment slot issues.Reception of patients

Undertake reception duties in a professional, pleasant, tactful and understanding manner. Greet patients upon arrival, check demographic information is up to date on PAS and arrive patient on system.

On instruction from clinical staff distribute tea/coffee vouchers where appropriate.

Update information on patient display screen within reception area.Assist patients and visitors with any problems that may arise during their visit.

Act as the first point of contact for all enquiries presenting in the reception area.

Exercise judgement when problems arise by taking appropriate action to resolve the problem or refer on to the appropriate person.

Attempt to diffuse difficult situations with angry or distressed patients/visitors and when unable to do so contact the appropriate manager or clinical staff for support.

Arrange and book interpreters for patients attending clinics as required.

Advise patients/visitors of any identified delays that occur and explain to individuals why other patients may have to be seen sooner.

During the clinic session, liaise with all clinical staff to ensure the smooth running of the clinic.

Process daily clinic activities as per procedures including; printing the clinic booking summary, the booking of appointments, completion of appointment cards, recording patient in register (diabetes and LMC only),production of appointment letters, discharging patients, recording arrival/departure times, recording ethnicity/transgender information, liaising with clinical/directorate staff regarding next available appointment and entering relevant data regarding patient appointment into PAS system.

Provide advice/guidance in relation to Friends & Family testing /Consent for Consent.

Complete clinic outcome forms in a timely manner preferably during clinic session.

Direct patients to other areas/departments within the Trust using experiential knowledge.

Issue travel expenses claim forms to patients upon request, ensuring details entered upon the form align with the information recorded on the PAS system. In the event of a discrepancy, refer to General Office.

Prepare scanning folders for outpatient clinics following trust procedures and protocols.

Receive patient identifiable information via fax/email.

Print ID sheets/labels as necessary.

Person Specification

Qualifications

Essential

• Educated to GCSE standard with 4 GCSE's at level A-C (or equivalent)

Desirable

• ECDL, CLAIT or IBT qualification
• Registration with and/or working towards records management or legislative qualification e.g. ISEB, DPA, IHRIM, BCS, Records Management Society etc.

Experience

Essential

• Experience working with the public/patients
• Clerical experience with the ability to undertake duties including filing, photocopying, scanning, data entry, faxing, email etc.

Desirable

• Experience working in a hospital or NHS environment
• Experienced user of a patient administration system (PAS)

Knowledge

Desirable

• Awareness of legislation, standards and guidelines relating to records and information
• Knowledge of health records processes or systems

Skills

Essential

• Accurate keyboard skills
• Ability to use own initiative
• Ability to work to deadlines
• Team player

Other

Essential

• Physically able to perform the duties of the post
• Ability to travel to any Trust site as required
• Courteous, polite and of smart appearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen Hospital

Liverpool

L14 3LB

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Welcoming patients / visitors into the Diabetes Centre and maintaining visibility on the reception desk. Ensuring appointments are made for specialties within the Care Group. Arriving patients who attend for their clinic appointments on the hospital system. Recording of all clinic outcomes on the iPM PAS and patients and removing patients from the waiting lists as necessary in accordance with Trust access policy. Dealing with out patients referrals in accordance with the choose and book partial booking system. Liaising with all health professionals, GP Surgeries, Wards and A&E at times.

Person Specification

Qualifications

Essential

• Computer / typing skills, RSA2/equivalent
• GCSE/Equivalent

Experience

Essential

• Experience of dealing with confidential matters
• Experience of working in a busy office

Knowledge

Essential

• Understanding of issues around confidentiality

Skills

Essential

• Excellent organisational skills
• Good communication skills
• Excellent Customer Care Skills

Desirable

• Ability to use Word / Excel

Other

Essential

• Ability to adapt and a flexible approach to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree Hospital

Longmoor Lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role

The post holder is responsible for booking patient appointments, visits and associated administrative duties. In addition, the post holder will support the referral, triage and appointment booking processes using Trust systems and waiting lists to contact and offer patients appointments and assist and support the Matron/ Shift Leader with day-to-day clerical activities at the ward level.

The successful candidate will-

Be able to deal face to face and on the telephone with a wide range of public and professional staff courteously and professionally and always maintain confidentially.

Undertake clerical duties answering the telephone and relaying messages and enquiries promptly.

Provide effective verbal, written and electronic communications.

Main Duties and Responsibilities

Assisting and supporting the Matron/ Shift Leader with day-to-day clerical activities.

Act as the first point of contact for the patients dealing appropriately with all communications and tasks, including sensitive issues.

Answering the telephone and dealing appropriately with all enquiries, redirecting to relevant staff and departments in a timely manner.

Deal with incoming telephone calls from expectant/ new mums, other relatives, midwives, GP surgeries and other hospital trusts.

Maintain the admission, discharge, and transfer activity of all patients within the department.

Use Trust systems, including waiting list and patient tracking list information, to ensure patients are booked and scheduled in the correct order.

Arrange patient follow-up appointments as directed by medical / nursing staff, informing patients of appointments.

Escalate issues related to the booking and scheduling of patient appointments in agreed timescales to supervisory and management staff.

Handle enquiries from patients and staff concerning appointment booking and scheduling through a variety of media, although predominantly through telephone

Enter data and maintain of safeguarding database, ensuring information is updated in a timely manner.

Liaising with other departments and staff to obtain /deliver information relating to patients and department management.

Deliver a high level of customer service in all interactions with patients, their relatives, carers and staff to ensure the highest standards in respect of patient privacy and dignity.

Ensures data entry onto Trust systems is consistent with workflows and follows standard operating procedures.

Patient Record Maintenance- Ensuring correct and accurate personal details are up to date on all patient documentation.

Follow departmental policies and standard operating procedures for the undertaking of work tasks and duties.

Support Trust and departmental processes for reviewing and managing data quality issues related to booking and scheduling activity.

Follow Trust policy in relation to processes for assessment and management of potential overseas visitors, including the accurate recording of information and escalation of concerns to the line manager.

Use local and national systems such as the NHS Spine, CRIS, Meditech, K2 and other systems to enable the booking and scheduling of appointments.

Maintain an up-to-date electronic and paper office filing system appropriate to the relevant department and undertake the filing of patient records following the Trusts Records Management Policy and the filing responsibilities for each clinical area.

Assist the ward staff with general administrative duties, e.g. photocopying, dealing with department mail and distributing as required. Submit requests for case notes stored off-site.

Maintain ward stationary stock levels as required

Other Responsibilities:

Operate within the required behaviours and values of the Trust leading by example in delivering the service's performance.

Manage workload in agreement with the line manager.

Communicate and establish working relationships as appropriate concerning workload, activities, and job roles with colleagues within the service and wider Trust.

Undertake general administration support within the service as required and directed by the line manager.

The content of this Job Description represents an outline of the post only and is, therefore, not a precise catalogue of duties and responsibilities. The Job Description is therefore intended to be flexible and is subject to review and amendment in the light of changing circumstances following consultation with the post holder.

Person Specification

Skills, Knowledge & Aptitudes

Essential

• Good level of numeracy and literacy skills.
• Able to communicate clearly both in verbal and written communications.
• Basic keyboard & PC skills.
• Working knowledge of Microsoft Office packages, i.e., Outlook, Word, Excel
• Organised and methodical with an attention to detail.
• Professional and friendly telephone manner
• Able to maintain accuracy to high standards

Qualifications & Learning

Essential

• Educated to GCSE level or equivalent, including English and Mathematics.
• European Computer Driving Licence (ECDL) Qualification or equivalent.

Desirable

• Additional Customer Service or Administration qualifications, such as an NVQ Qualification

Other

Essential

• Keen to develop personal skills Good work attendance
• Flexibility & motivation
• Able to change duties at short notice
• Occupational Health cleared to perform the duties of the role

Personal Qualities

Essential

• Flexible and adaptable to change Ability to work to a deadline and to prioritise own workload.
• Ability to work on own unsupervised Courteous and friendly .
• Be able to work under pressure in a busy environment.
• Ability to work independently or as part of a team.
• Able to multitask.
• Capable of dealing with sensitive and confidential documents and situations.

Desirable

• Able to implement new ideas to benefit patients, staff and the working environment

Experience

Essential

• Experience working in an NHS reception or equivalent appointment booking environment.
• Previous experience of data entry/ input.

Desirable

• Knowledge of a hospital-based Patient Administration System.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool Women's NHS Foundation Trust

Address

Liverpool Women's Hospital

Crown Street

Liverpool

L8 7SS

United Kingdom

Employer's website

https://www.liverpoolwomens.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Improving quality and outcomes

• To be an integrated member of the breast screening team and wider service who actively initiates new, and contributes to existing, improving uptake projects (by the breast screening service or local partners), ensuring that a quality service is provided to allservice users.
• Focuses on reducing health inequalities by developing and contributing to interventions by the service and external partners to improve uptake of screening by groups vulnerable to non-participation.
• Actively supports the screening team and contributes to achieving key performance indicators.
• Actively engages with system partners to improve screening uptake, providing key knowledge of the screening programme.
• Uses evidence and learns from best practice across the region and further afield (including other screening programmes) to inform work.
• Continually maintains records to be able to produce timely quarterly Screening Uptake reports and end of year reports which contribute to the overall service annual report.

Breast Screening Programme Specific Priorities Key priorities for the Improving Uptake Officer in breast screening include;

• Ensuring Prior Notification Lists (PNL) are returned to the breast screening programme prior to individuals being invited for screening.The PNL is a way practices can notify the breast screening programme of any individualswho may require reasonable adjustments to support them to access screening or who may need to be excluded from the programme. Examples of individuals who may need reasonable adjustments includes those who have: o a severe mental illnesso a learning disability o are transgendero require an Interpreter o had a bilateral mastectomyo a physical disability Working directly with PCNs/GP practices, the Improving Screening Uptake Officer will;
• Ensure the target for the return of the PNL from all GP practices is achieved (achievable target 90%; acceptable target 80%).
• Liaise with the ICB Place Leads and other colleagues to access support with achieving PNL targets.
• Supporting GP Practices to improve breast screening uptake targeting the practices with the lowest uptake rates:Reducing unwarranted variation in screening is key to reducing health inequalities. In advance of a mobile screening unit moving to a new location/a new screening round, the Improving Screening Uptake Officer will:

• Identify and contact at least the 10 lowest performing GP practices prior to a screening round.
• Liaise with colleagues at Place, Local Authority or practice level to identify ways to improve uptake e.g. by sharing resources and tools included in the Care Coordinator Screening toolkit (below) and providing support to GP practices/community champions to engage with specific target groups (e.g. nonresponders, first timers, specific population groups) by sharing relevant resources.
• Establish and agree a process to monitor and evaluate the impact of interventions.
• All individuals with a learning disability to receive a pre-appointment telephone call.
• All Individuals to be offered a reasonable adjustments plan and easy read materials.
• Monitor the number of individuals with a learning disability who take up the offer of screening.
• Develop an easy read patient satisfaction survey for individuals with a learning disability this can be done in collaboration with other C&M and L&SC ImprovingUptake Officers.
• Develop an Improving Uptake Plan that outlines key pieces of work to be undertaken over the following 6-12 months. The plan should be developed with support and input from the Programme Manager and be shared with the Operational Group (which includes representatives from Local Authorities). Progress updates on the plan should be given at subsequent operationalmeetings.
• Produce the Screening Uptake Quarterly report (outlined in Reporting Schedule) to include: o Number and type of direct contact/engagement/interventions with external partners including GP practices, local authorities, ICB Place and third sector community groups and evidence the impact interventions have delivered.o Rationale for interventions based on programme data/insight work e.g. specific GP practice, non-responders or particular population group.o Evaluation of intervention e.g. Number of non-responders that have attended a subsequent appointment change in percentage uptake by GP practice.o Lessons learned from work that impacts on wider screening service development and improvement.Enabling patient and public involvement
• To act as a champion for patients and support them in decision-making about screening participation.
• To ensure all public and patient contact is of the highest professional standard.
• Engage with community groups to offer breast screening promotion/education and awareness sessions.Promoting equality and reducing inequalities
• To uphold Trust/organisation policies and principles on the promotion of equality.
• To create an inclusive working environment where diversity is valued, everyone can contribute, and ensure we meet our duty to uphold and promote equality.
• Implement the recommendations/learning from pilots from the NHS England North West Public Health team 2-year programme of work to improve uptake of screening by individuals with a learning disability. Developing an excellent organisation
• To ensure health, safety, and wellbeing of all staff within the department.
• To ensure compliance with all confidentiality and governance requirements within the department.
• The post holder will undertake any training required as relevant to the post.Project Management
• Work towards agreed performance objectives, actions and targets as contained in the improving uptake action plans, service plans and individual action plans.
• To collect patient data and input this as per information and governance protocols.
• To support evaluation and data processes as required by the screening programme.
• Analyse and report on data and utilise information to inform improving uptake initiatives.
• To participate in audits and research in aspects of improving uptake for breast screening as directed by the management team and present results.
• Organise events to promote the breast screening programme.Information and Communication Management Carry out timely and accurate information analysis and reporting on agreed areas of portfolio and present findings in an agreed manner. Develop and maintain databases required by the improving uptake role. Maintain administrative and information resources. To ensure that a wide range of national or approved material including links to onlineresources/leaflets in different formats ( e.g. Easy Read) and languages and other resources are available in the Breast Screening Department to support events. To facilitate effective engagement and communication between GP practices, local authorities and ICB Places and the general public across their specific geographical area. To attend Improving Uptake meetings / events and to feedback relevant information to the screening team. To attend monthly Programme and staff meetings to update the screening team with progress with activities. To contribute to the production, distribution, and collation of customer satisfaction questionnaires.
• Review national breast screening literature and update any local material relating to the project, to ensure the most up to date information is being communicated. Monitor the breast screening web pages on the Trust website in liaison with Management Team. Inform the Trust Communications team of any changes required. To source appropriate resources to support the breast screening improving uptake project. Under guidance from the Trust Communications team and the screening management team; use appropriate media for the promotion of the programme. Monitor commentsposted and reply (if appropriate) using pre agreed responses. Report any inappropriate comments to the Programme Manager/Head of Department.Planning and Organisation Under guidance from the Programme Manager, access site specific uptake data and demographic data to develop an understanding of the population groups not attending for screening and work with system partners i.e. Community groups/champions tounderstand the barriers that these population groups may face in accessing screening services. Implement a comprehensive improving uptake and communications plan raising awareness across communities/community groups serviced by the programme. Organise meetings or events and assist in the diary management requirements of individuals in connection with portfolio of work. To proactively contact service users and obtain an understanding as to the reasons why they have failed to attend for breast screening and implement interventions as appropriate to encourage the individual to engage. Support eligible individuals and where appropriate their family /carer to navigate through the breast screening pathway. To provide one to one education in-person or via telephone on the benefits of breast screening. Help the individual understand the information they are given, offering emotional support and rearranging appointments if necessary. To answer queries about screening, acquiring professional advice from screening colleagues in advance where needed. Demonstrate an awareness of the breast screening pathway and department protocols in supporting individuals. To manage own area and own time, working around group meetings outside of core hours as required. Working with public/health sector partners to plan and engage the voluntary, community and faith sector in promoting the uptake of the breast screening programme. To carry out other relevant activities appropriate to the post and adhere to levels of responsibility associated to said post.

Person Specification

Qualifications

Essential

• Degree or equivalent

Experience

Desirable

• Experience of work to improve health outcomes

Knowledge

Essential

• Knowledge of administrative procedures, project management or information analysis.
• Basic knowledge of project principles
• Knowledge of Microsoft Office including Word, Excel and Outlook.

Skills

Essential

• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills.
• Has attention to detail, able to work accurately, identifying errors quickly and easily
• Has a planned and organised approach with an ability to prioritise their own workload to meet deadlines
• Project management skills.
• Skills for manipulating information
• Advanced keyboard skills, use of a range of software.
• Ability to work without supervision. Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.

Desirable

• Excellent time management skills with the ability to re-prioritise.
• Ability to pull together comprehensive draft reports, data and letters. Negotiating, networking and persuasive skills

Other

Essential

• Commitment to and focused on quality, promotes high standards in all they do.
• Able to make a connection between their work and the benefit to patients and the public
• Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
• Works well with others , is positive and helpful , listens, involves, respects and learns from the contribution of others
• Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation
• An ability to maintain confidentiality and trust and an awareness of information governance requirements and data protection

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Lead responsibility for the booking of referrals for outpatient appointments on the hospital Patient Administration System (PAS) iPM in accordance with NHS e-Referral, partial booking system

Understand the vetting prioritisation and being responsible for recognising and bringing any urgent requests for patient appointments immediately to the attention of the clinical team

To process and prioritise the scheduling of outpatient appointments due to clinical urgency and length of wait and in accordance with departmental procedures, protocols and Trust Policies.

Follow the policy for patients who do not attend (DNA) their appointment.

Liaise with GP Practices, health care professionals, wards, emergency department a as required.

Monitoring of clinics and waiting lists, highlighting waiting list breaches and waiting times.

Monitor and maintain existing clinic templates using agreed template change request procedures and agree slot conversion rules with clinicians and operational management team

Build clinic templates in accordance with Trust procedures.

To supervise other administrative staff when indicated by the appointments Coordinator on an ad hoc basis.

Provide relevant, up to date and accurate information to the operational team.

For a full list of duties, please refer to the attached job description and person specification.

Person Specification

Qualifications

Essential

• NVQ 3 /equivalent

Experience

Essential

• Experience in out patient/booking environment.

Knowledge

Essential

• Working knowledge of the hospital information/administration systems

Skills

Essential

• Accurate keyboard skills
• Good communication skills
• Task prioritisation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane, Fazakerley

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Improving quality and outcomes

• To be an integrated member of the breast screening team and wider service who actively initiates new, and contributes to existing, improving uptake projects (by the breast screening service or local partners), ensuring that a quality service is provided to allservice users.
• Focuses on reducing health inequalities by developing and contributing to interventions by the service and external partners to improve uptake of screening by groups vulnerable to non-participation.
• Actively supports the screening team and contributes to achieving key performance indicators.
• Actively engages with system partners to improve screening uptake, providing key knowledge of the screening programme.
• Uses evidence and learns from best practice across the region and further afield (including other screening programmes) to inform work.
• Continually maintains records to be able to produce timely quarterly Screening Uptake reports and end of year reports which contribute to the overall service annual report.

Breast Screening Programme Specific Priorities Key priorities for the Improving Uptake Officer in breast screening include;

• Ensuring Prior Notification Lists (PNL) are returned to the breast screening programme prior to individuals being invited for screening.The PNL is a way practices can notify the breast screening programme of any individualswho may require reasonable adjustments to support them to access screening or who may need to be excluded from the programme. Examples of individuals who may need reasonable adjustments includes those who have: o a severe mental illnesso a learning disability o are transgendero require an Interpreter o had a bilateral mastectomyo a physical disability Working directly with PCNs/GP practices, the Improving Screening Uptake Officer will;
• Ensure the target for the return of the PNL from all GP practices is achieved (achievable target 90%; acceptable target 80%).
• Liaise with the ICB Place Leads and other colleagues to access support with achieving PNL targets.
• Supporting GP Practices to improve breast screening uptake targeting the practices with the lowest uptake rates:Reducing unwarranted variation in screening is key to reducing health inequalities. In advance of a mobile screening unit moving to a new location/a new screening round, the Improving Screening Uptake Officer will:

• Identify and contact at least the 10 lowest performing GP practices prior to a screening round.
• Liaise with colleagues at Place, Local Authority or practice level to identify ways to improve uptake e.g. by sharing resources and tools included in the Care Coordinator Screening toolkit (below) and providing support to GP practices/community champions to engage with specific target groups (e.g. nonresponders, first timers, specific population groups) by sharing relevant resources.
• Establish and agree a process to monitor and evaluate the impact of interventions.
• All individuals with a learning disability to receive a pre-appointment telephone call.
• All Individuals to be offered a reasonable adjustments plan and easy read materials.
• Monitor the number of individuals with a learning disability who take up the offer of screening.
• Develop an easy read patient satisfaction survey for individuals with a learning disability this can be done in collaboration with other C&M and L&SC ImprovingUptake Officers.
• Develop an Improving Uptake Plan that outlines key pieces of work to be undertaken over the following 6-12 months. The plan should be developed with support and input from the Programme Manager and be shared with the Operational Group (which includes representatives from Local Authorities). Progress updates on the plan should be given at subsequent operationalmeetings.
• Produce the Screening Uptake Quarterly report (outlined in Reporting Schedule) to include: o Number and type of direct contact/engagement/interventions with external partners including GP practices, local authorities, ICB Place and third sector community groups and evidence the impact interventions have delivered.o Rationale for interventions based on programme data/insight work e.g. specific GP practice, non-responders or particular population group.o Evaluation of intervention e.g. Number of non-responders that have attended a subsequent appointment change in percentage uptake by GP practice.o Lessons learned from work that impacts on wider screening service development and improvement.Enabling patient and public involvement
• To act as a champion for patients and support them in decision-making about screening participation.
• To ensure all public and patient contact is of the highest professional standard.
• Engage with community groups to offer breast screening promotion/education and awareness sessions.Promoting equality and reducing inequalities
• To uphold Trust/organisation policies and principles on the promotion of equality.
• To create an inclusive working environment where diversity is valued, everyone can contribute, and ensure we meet our duty to uphold and promote equality.
• Implement the recommendations/learning from pilots from the NHS England North West Public Health team 2-year programme of work to improve uptake of screening by individuals with a learning disability. Developing an excellent organisation
• To ensure health, safety, and wellbeing of all staff within the department.
• To ensure compliance with all confidentiality and governance requirements within the department.
• The post holder will undertake any training required as relevant to the post.Project Management
• Work towards agreed performance objectives, actions and targets as contained in the improving uptake action plans, service plans and individual action plans.
• To collect patient data and input this as per information and governance protocols.
• To support evaluation and data processes as required by the screening programme.
• Analyse and report on data and utilise information to inform improving uptake initiatives.
• To participate in audits and research in aspects of improving uptake for breast screening as directed by the management team and present results.
• Organise events to promote the breast screening programme.Information and Communication Management Carry out timely and accurate information analysis and reporting on agreed areas of portfolio and present findings in an agreed manner. Develop and maintain databases required by the improving uptake role. Maintain administrative and information resources. To ensure that a wide range of national or approved material including links to onlineresources/leaflets in different formats ( e.g. Easy Read) and languages and other resources are available in the Breast Screening Department to support events. To facilitate effective engagement and communication between GP practices, local authorities and ICB Places and the general public across their specific geographical area. To attend Improving Uptake meetings / events and to feedback relevant information to the screening team. To attend monthly Programme and staff meetings to update the screening team with progress with activities. To contribute to the production, distribution, and collation of customer satisfaction questionnaires.
• Review national breast screening literature and update any local material relating to the project, to ensure the most up to date information is being communicated. Monitor the breast screening web pages on the Trust website in liaison with Management Team. Inform the Trust Communications team of any changes required. To source appropriate resources to support the breast screening improving uptake project. Under guidance from the Trust Communications team and the screening management team; use appropriate media for the promotion of the programme. Monitor commentsposted and reply (if appropriate) using pre agreed responses. Report any inappropriate comments to the Programme Manager/Head of Department.Planning and Organisation Under guidance from the Programme Manager, access site specific uptake data and demographic data to develop an understanding of the population groups not attending for screening and work with system partners i.e. Community groups/champions tounderstand the barriers that these population groups may face in accessing screening services. Implement a comprehensive improving uptake and communications plan raising awareness across communities/community groups serviced by the programme. Organise meetings or events and assist in the diary management requirements of individuals in connection with portfolio of work. To proactively contact service users and obtain an understanding as to the reasons why they have failed to attend for breast screening and implement interventions as appropriate to encourage the individual to engage. Support eligible individuals and where appropriate their family /carer to navigate through the breast screening pathway. To provide one to one education in-person or via telephone on the benefits of breast screening. Help the individual understand the information they are given, offering emotional support and rearranging appointments if necessary. To answer queries about screening, acquiring professional advice from screening colleagues in advance where needed. Demonstrate an awareness of the breast screening pathway and department protocols in supporting individuals. To manage own area and own time, working around group meetings outside of core hours as required. Working with public/health sector partners to plan and engage the voluntary, community and faith sector in promoting the uptake of the breast screening programme. To carry out other relevant activities appropriate to the post and adhere to levels of responsibility associated to said post.

Person Specification

Qualifications

Essential

• Degree or equivalent

Experience

Desirable

• Experience of work to improve health outcomes

Knowledge

Essential

• Knowledge of administrative procedures, project management or information analysis.
• Basic knowledge of project principles
• Knowledge of Microsoft Office including Word, Excel and Outlook.

Skills

Essential

• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills.
• Has attention to detail, able to work accurately, identifying errors quickly and easily
• Has a planned and organised approach with an ability to prioritise their own workload to meet deadlines
• Project management skills.
• Skills for manipulating information
• Advanced keyboard skills, use of a range of software.
• Ability to work without supervision. Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.

Desirable

• Excellent time management skills with the ability to re-prioritise.
• Ability to pull together comprehensive draft reports, data and letters. Negotiating, networking and persuasive skills

Other

Essential

• Commitment to and focused on quality, promotes high standards in all they do.
• Able to make a connection between their work and the benefit to patients and the public
• Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
• Works well with others , is positive and helpful , listens, involves, respects and learns from the contribution of others
• Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation
• An ability to maintain confidentiality and trust and an awareness of information governance requirements and data protection

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL

1. Performance of clinical radiographic duties as delegated by theSuperintendent Radiographer in each section.2. Participate in the radiographic rotation.3. To participate in departmental planned out of hours working and the radiographic on-call rota.4. To participate in multi-disciplinary team working.5. To practice within the rules of the Health Professions Council.6. To ensure effective communication with patients, carers and all healthcare professionals about all aspects of patient care.7. To maintain accurate documentation pertinent to the examination.8. Assist in training of student radiographers and assistant practitioners.

RADIATION PROTECTION1. Ensure radiation doses to every patient are as low as reasonablyachievable (ALARA) consistent with a diagnostic result.2. To work to radiographic protocols and policies as required under the ionising radiation regulations.3. To comply with IR(ME)R 2000 & IRR99.

CLINICAL GOVERNANCE1. All employees have a duty to take reasonable care to avoid injury to themselves or to others and to co-operate with the Trust in meeting its statutory requirements.2. To comply with departmental and organisational policies and procedures including reporting of all accidents and incidents.3. Monitor the condition of equipment within the Radiology area advising of any defects in equipment or systems thus providing an early warning for potential hazards.

TRAINING AND DEVELOPMENT1. To actively participate in the in-service training programme within the department.2. To attend relevant training courses as identified and agreed with senior staff and managers during staff appraisal sessions.3. To disseminate information from training sessions as required.4. Participate and contribute to the staff development programme and educational activities.5. Maintenance of an up-to-date CPD portfolio.

The full Job description is also attached for your reference.

Person Specification

Skills

Essential

• Excellent verbal and written communication skills
• Ability to prioritise
• Ability to work under pressure
• Good time management

Desirable

• Ability to meet deadlines

Knowledge

Desirable

• Audit

Experience

Essential

• IT skills. Word processing, E.Mail and spread sheets

Qualifications

Essential

• DCR or Degree in Radiography

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool University Hospital

Prescot Street

Liverpool

L7 8XP

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Admitting and discharging of patients on IPM

Ensuring all necessary patient documentation is prepared in advance of their arrival

Preparing patient packs to be delivered in advance of appointments

Liaising with health professionals, wards A/E and GP surgeries as required.

Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.

Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trusts access policy.

Person Specification

Qualifications

Essential

• GCSE/NVQ 2 or equivalent

Experience

Desirable

• Previous experience of direct contact/liaison with patients/ carers/general public & health professionals

Knowledge

Desirable

• Working knowledge of a Hospital Administration System

Skills

Essential

• The ability to work independently as well as within a team
• The ability to access, prioritise and plan workload effectively
• Keyboard Skills
• Good communication skills
• Good telephone manner
• Ability to deal with the public with tact and discretion

Other

Essential

• Team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Endoscopy Unit, Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)