Job description

Job responsibilities

The post holder has responsibility to undertake the full range of duties commensurate with the role (booking/ reception / patient reminder/ general) and shall as necessary be flexible in providing cover for absent colleagues in order to maintain service provision.

The post holder shall follow all the policies and procedures of the organisation.

Booking of appointments

Liaise with secretaries and admin departments regarding booking of appointments, referral letters etc.

Using the PAS system, in chronological order, invite patients and book appointments as appropriate.

Manage appointment slot issues in line with local/national standard operating procedures; refer to line manager any issues which jeopardise 18 week pathway.

To process and prioritise the scheduling of outpatient appointments due to clinical urgency and length of wait and in accordance with departmental procedures, protocols and Trust Policies.

Receive and process telephone calls from relatives/carers of patients informing the Trust of the patients death and amend PAS accordingly. This may require sensitive handling.

Telephone patients to negotiate convenient outpatient appointments or receive calls from patients/relevant others (e.g. Other Hospitals) regarding booking, changing or cancelling their appointments. This involves identifying the correct appointment, clinic, session and doctor code to which the caller is referring and rescheduling or cancelling the appointment as appropriate.

Inform the appropriate Consultant/ Directorate/secretarial staff of patients who have cancelled their appointment inappropriately e.g. urgent appointments.

Receive and process telephone calls from patients to update and amend their demographic details and make the necessary changes on the PAS system.

Contact GP Practices/other Hospitals for validation of patient demographic details and to obtain information if required e.g. copy letters, NHS Number etc.

In accordance with Trust procedures, open suspended clinics, add on patients and re-suspend clinic ensuring appropriate comments are recorded on PAS.

On the instruction and authorisation of the Consultant/Clinician, overbook clinics ensuring authority to do so is recorded on PAS.Working with guidance from clinical staff/secretaries, pro-actively fill cancelled appointment slots with patients to minimise the impact of non-attenders.

Offer patients a mutually convenient date and time for outpatient appointments on either a full or partial booking basis in accordance with local standard operating procedures.

Remind patients of their appointments via letter, text, voicemail, email or telephone call to reconfirm attendance in line with departmental protocols.

Produce and manage daily reports in line with patient reminder systems to ensure patient information is kept updated.

Contact patients as requested in order to cancel/reschedule their appointments.

Inform line manager of any system or appointment slot issues.Reception of patients

Undertake reception duties in a professional, pleasant, tactful and understanding manner. Greet patients upon arrival, check demographic information is up to date on PAS and arrive patient on system.

On instruction from clinical staff distribute tea/coffee vouchers where appropriate.

Update information on patient display screen within reception area.Assist patients and visitors with any problems that may arise during their visit.

Act as the first point of contact for all enquiries presenting in the reception area.

Exercise judgement when problems arise by taking appropriate action to resolve the problem or refer on to the appropriate person.

Attempt to diffuse difficult situations with angry or distressed patients/visitors and when unable to do so contact the appropriate manager or clinical staff for support.

Arrange and book interpreters for patients attending clinics as required.

Advise patients/visitors of any identified delays that occur and explain to individuals why other patients may have to be seen sooner.

During the clinic session, liaise with all clinical staff to ensure the smooth running of the clinic.

Process daily clinic activities as per procedures including; printing the clinic booking summary, the booking of appointments, completion of appointment cards, recording patient in register (diabetes and LMC only),production of appointment letters, discharging patients, recording arrival/departure times, recording ethnicity/transgender information, liaising with clinical/directorate staff regarding next available appointment and entering relevant data regarding patient appointment into PAS system.

Provide advice/guidance in relation to Friends & Family testing /Consent for Consent.

Complete clinic outcome forms in a timely manner preferably during clinic session.

Direct patients to other areas/departments within the Trust using experiential knowledge.

Issue travel expenses claim forms to patients upon request, ensuring details entered upon the form align with the information recorded on the PAS system. In the event of a discrepancy, refer to General Office.

Prepare scanning folders for outpatient clinics following trust procedures and protocols.

Receive patient identifiable information via fax/email.

Print ID sheets/labels as necessary.

Person Specification

Qualifications

Essential

• Educated to GCSE standard with 4 GCSE's at level A-C (or equivalent)

Desirable

• ECDL, CLAIT or IBT qualification
• Registration with and/or working towards records management or legislative qualification e.g. ISEB, DPA, IHRIM, BCS, Records Management Society etc.

Experience

Essential

• Experience working with the public/patients
• Clerical experience with the ability to undertake duties including filing, photocopying, scanning, data entry, faxing, email etc.

Desirable

• Experience working in a hospital or NHS environment
• Experienced user of a patient administration system (PAS)

Knowledge

Desirable

• Awareness of legislation, standards and guidelines relating to records and information
• Knowledge of health records processes or systems

Skills

Essential

• Accurate keyboard skills
• Ability to use own initiative
• Ability to work to deadlines
• Team player

Other

Essential

• Physically able to perform the duties of the post
• Ability to travel to any Trust site as required
• Courteous, polite and of smart appearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen Hospital

Liverpool

L14 3LB

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Welcoming patients / visitors into the Diabetes Centre and maintaining visibility on the reception desk. Ensuring appointments are made for specialties within the Care Group. Arriving patients who attend for their clinic appointments on the hospital system. Recording of all clinic outcomes on the iPM PAS and patients and removing patients from the waiting lists as necessary in accordance with Trust access policy. Dealing with out patients referrals in accordance with the choose and book partial booking system. Liaising with all health professionals, GP Surgeries, Wards and A&E at times.

Person Specification

Qualifications

Essential

• Computer / typing skills, RSA2/equivalent
• GCSE/Equivalent

Experience

Essential

• Experience of dealing with confidential matters
• Experience of working in a busy office

Knowledge

Essential

• Understanding of issues around confidentiality

Skills

Essential

• Excellent organisational skills
• Good communication skills
• Excellent Customer Care Skills

Desirable

• Ability to use Word / Excel

Other

Essential

• Ability to adapt and a flexible approach to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree Hospital

Longmoor Lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Improving quality and outcomes

• To be an integrated member of the breast screening team and wider service who actively initiates new, and contributes to existing, improving uptake projects (by the breast screening service or local partners), ensuring that a quality service is provided to allservice users.
• Focuses on reducing health inequalities by developing and contributing to interventions by the service and external partners to improve uptake of screening by groups vulnerable to non-participation.
• Actively supports the screening team and contributes to achieving key performance indicators.
• Actively engages with system partners to improve screening uptake, providing key knowledge of the screening programme.
• Uses evidence and learns from best practice across the region and further afield (including other screening programmes) to inform work.
• Continually maintains records to be able to produce timely quarterly Screening Uptake reports and end of year reports which contribute to the overall service annual report.

Breast Screening Programme Specific Priorities Key priorities for the Improving Uptake Officer in breast screening include;

• Ensuring Prior Notification Lists (PNL) are returned to the breast screening programme prior to individuals being invited for screening.The PNL is a way practices can notify the breast screening programme of any individualswho may require reasonable adjustments to support them to access screening or who may need to be excluded from the programme. Examples of individuals who may need reasonable adjustments includes those who have: o a severe mental illnesso a learning disability o are transgendero require an Interpreter o had a bilateral mastectomyo a physical disability Working directly with PCNs/GP practices, the Improving Screening Uptake Officer will;
• Ensure the target for the return of the PNL from all GP practices is achieved (achievable target 90%; acceptable target 80%).
• Liaise with the ICB Place Leads and other colleagues to access support with achieving PNL targets.
• Supporting GP Practices to improve breast screening uptake targeting the practices with the lowest uptake rates:Reducing unwarranted variation in screening is key to reducing health inequalities. In advance of a mobile screening unit moving to a new location/a new screening round, the Improving Screening Uptake Officer will:

• Identify and contact at least the 10 lowest performing GP practices prior to a screening round.
• Liaise with colleagues at Place, Local Authority or practice level to identify ways to improve uptake e.g. by sharing resources and tools included in the Care Coordinator Screening toolkit (below) and providing support to GP practices/community champions to engage with specific target groups (e.g. nonresponders, first timers, specific population groups) by sharing relevant resources.
• Establish and agree a process to monitor and evaluate the impact of interventions.
• All individuals with a learning disability to receive a pre-appointment telephone call.
• All Individuals to be offered a reasonable adjustments plan and easy read materials.
• Monitor the number of individuals with a learning disability who take up the offer of screening.
• Develop an easy read patient satisfaction survey for individuals with a learning disability this can be done in collaboration with other C&M and L&SC ImprovingUptake Officers.
• Develop an Improving Uptake Plan that outlines key pieces of work to be undertaken over the following 6-12 months. The plan should be developed with support and input from the Programme Manager and be shared with the Operational Group (which includes representatives from Local Authorities). Progress updates on the plan should be given at subsequent operationalmeetings.
• Produce the Screening Uptake Quarterly report (outlined in Reporting Schedule) to include: o Number and type of direct contact/engagement/interventions with external partners including GP practices, local authorities, ICB Place and third sector community groups and evidence the impact interventions have delivered.o Rationale for interventions based on programme data/insight work e.g. specific GP practice, non-responders or particular population group.o Evaluation of intervention e.g. Number of non-responders that have attended a subsequent appointment change in percentage uptake by GP practice.o Lessons learned from work that impacts on wider screening service development and improvement.Enabling patient and public involvement
• To act as a champion for patients and support them in decision-making about screening participation.
• To ensure all public and patient contact is of the highest professional standard.
• Engage with community groups to offer breast screening promotion/education and awareness sessions.Promoting equality and reducing inequalities
• To uphold Trust/organisation policies and principles on the promotion of equality.
• To create an inclusive working environment where diversity is valued, everyone can contribute, and ensure we meet our duty to uphold and promote equality.
• Implement the recommendations/learning from pilots from the NHS England North West Public Health team 2-year programme of work to improve uptake of screening by individuals with a learning disability. Developing an excellent organisation
• To ensure health, safety, and wellbeing of all staff within the department.
• To ensure compliance with all confidentiality and governance requirements within the department.
• The post holder will undertake any training required as relevant to the post.Project Management
• Work towards agreed performance objectives, actions and targets as contained in the improving uptake action plans, service plans and individual action plans.
• To collect patient data and input this as per information and governance protocols.
• To support evaluation and data processes as required by the screening programme.
• Analyse and report on data and utilise information to inform improving uptake initiatives.
• To participate in audits and research in aspects of improving uptake for breast screening as directed by the management team and present results.
• Organise events to promote the breast screening programme.Information and Communication Management Carry out timely and accurate information analysis and reporting on agreed areas of portfolio and present findings in an agreed manner. Develop and maintain databases required by the improving uptake role. Maintain administrative and information resources. To ensure that a wide range of national or approved material including links to onlineresources/leaflets in different formats ( e.g. Easy Read) and languages and other resources are available in the Breast Screening Department to support events. To facilitate effective engagement and communication between GP practices, local authorities and ICB Places and the general public across their specific geographical area. To attend Improving Uptake meetings / events and to feedback relevant information to the screening team. To attend monthly Programme and staff meetings to update the screening team with progress with activities. To contribute to the production, distribution, and collation of customer satisfaction questionnaires.
• Review national breast screening literature and update any local material relating to the project, to ensure the most up to date information is being communicated. Monitor the breast screening web pages on the Trust website in liaison with Management Team. Inform the Trust Communications team of any changes required. To source appropriate resources to support the breast screening improving uptake project. Under guidance from the Trust Communications team and the screening management team; use appropriate media for the promotion of the programme. Monitor commentsposted and reply (if appropriate) using pre agreed responses. Report any inappropriate comments to the Programme Manager/Head of Department.Planning and Organisation Under guidance from the Programme Manager, access site specific uptake data and demographic data to develop an understanding of the population groups not attending for screening and work with system partners i.e. Community groups/champions tounderstand the barriers that these population groups may face in accessing screening services. Implement a comprehensive improving uptake and communications plan raising awareness across communities/community groups serviced by the programme. Organise meetings or events and assist in the diary management requirements of individuals in connection with portfolio of work. To proactively contact service users and obtain an understanding as to the reasons why they have failed to attend for breast screening and implement interventions as appropriate to encourage the individual to engage. Support eligible individuals and where appropriate their family /carer to navigate through the breast screening pathway. To provide one to one education in-person or via telephone on the benefits of breast screening. Help the individual understand the information they are given, offering emotional support and rearranging appointments if necessary. To answer queries about screening, acquiring professional advice from screening colleagues in advance where needed. Demonstrate an awareness of the breast screening pathway and department protocols in supporting individuals. To manage own area and own time, working around group meetings outside of core hours as required. Working with public/health sector partners to plan and engage the voluntary, community and faith sector in promoting the uptake of the breast screening programme. To carry out other relevant activities appropriate to the post and adhere to levels of responsibility associated to said post.

Person Specification

Qualifications

Essential

• Degree or equivalent

Experience

Desirable

• Experience of work to improve health outcomes

Knowledge

Essential

• Knowledge of administrative procedures, project management or information analysis.
• Basic knowledge of project principles
• Knowledge of Microsoft Office including Word, Excel and Outlook.

Skills

Essential

• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills.
• Has attention to detail, able to work accurately, identifying errors quickly and easily
• Has a planned and organised approach with an ability to prioritise their own workload to meet deadlines
• Project management skills.
• Skills for manipulating information
• Advanced keyboard skills, use of a range of software.
• Ability to work without supervision. Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.

Desirable

• Excellent time management skills with the ability to re-prioritise.
• Ability to pull together comprehensive draft reports, data and letters. Negotiating, networking and persuasive skills

Other

Essential

• Commitment to and focused on quality, promotes high standards in all they do.
• Able to make a connection between their work and the benefit to patients and the public
• Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
• Works well with others , is positive and helpful , listens, involves, respects and learns from the contribution of others
• Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation
• An ability to maintain confidentiality and trust and an awareness of information governance requirements and data protection

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Lead responsibility for the booking of referrals for outpatient appointments on the hospital Patient Administration System (PAS) iPM in accordance with NHS e-Referral, partial booking system

Understand the vetting prioritisation and being responsible for recognising and bringing any urgent requests for patient appointments immediately to the attention of the clinical team

To process and prioritise the scheduling of outpatient appointments due to clinical urgency and length of wait and in accordance with departmental procedures, protocols and Trust Policies.

Follow the policy for patients who do not attend (DNA) their appointment.

Liaise with GP Practices, health care professionals, wards, emergency department a as required.

Monitoring of clinics and waiting lists, highlighting waiting list breaches and waiting times.

Monitor and maintain existing clinic templates using agreed template change request procedures and agree slot conversion rules with clinicians and operational management team

Build clinic templates in accordance with Trust procedures.

To supervise other administrative staff when indicated by the appointments Coordinator on an ad hoc basis.

Provide relevant, up to date and accurate information to the operational team.

For a full list of duties, please refer to the attached job description and person specification.

Person Specification

Qualifications

Essential

• NVQ 3 /equivalent

Experience

Essential

• Experience in out patient/booking environment.

Knowledge

Essential

• Working knowledge of the hospital information/administration systems

Skills

Essential

• Accurate keyboard skills
• Good communication skills
• Task prioritisation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Lower Lane, Fazakerley

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Improving quality and outcomes

• To be an integrated member of the breast screening team and wider service who actively initiates new, and contributes to existing, improving uptake projects (by the breast screening service or local partners), ensuring that a quality service is provided to allservice users.
• Focuses on reducing health inequalities by developing and contributing to interventions by the service and external partners to improve uptake of screening by groups vulnerable to non-participation.
• Actively supports the screening team and contributes to achieving key performance indicators.
• Actively engages with system partners to improve screening uptake, providing key knowledge of the screening programme.
• Uses evidence and learns from best practice across the region and further afield (including other screening programmes) to inform work.
• Continually maintains records to be able to produce timely quarterly Screening Uptake reports and end of year reports which contribute to the overall service annual report.

Breast Screening Programme Specific Priorities Key priorities for the Improving Uptake Officer in breast screening include;

• Ensuring Prior Notification Lists (PNL) are returned to the breast screening programme prior to individuals being invited for screening.The PNL is a way practices can notify the breast screening programme of any individualswho may require reasonable adjustments to support them to access screening or who may need to be excluded from the programme. Examples of individuals who may need reasonable adjustments includes those who have: o a severe mental illnesso a learning disability o are transgendero require an Interpreter o had a bilateral mastectomyo a physical disability Working directly with PCNs/GP practices, the Improving Screening Uptake Officer will;
• Ensure the target for the return of the PNL from all GP practices is achieved (achievable target 90%; acceptable target 80%).
• Liaise with the ICB Place Leads and other colleagues to access support with achieving PNL targets.
• Supporting GP Practices to improve breast screening uptake targeting the practices with the lowest uptake rates:Reducing unwarranted variation in screening is key to reducing health inequalities. In advance of a mobile screening unit moving to a new location/a new screening round, the Improving Screening Uptake Officer will:

• Identify and contact at least the 10 lowest performing GP practices prior to a screening round.
• Liaise with colleagues at Place, Local Authority or practice level to identify ways to improve uptake e.g. by sharing resources and tools included in the Care Coordinator Screening toolkit (below) and providing support to GP practices/community champions to engage with specific target groups (e.g. nonresponders, first timers, specific population groups) by sharing relevant resources.
• Establish and agree a process to monitor and evaluate the impact of interventions.
• All individuals with a learning disability to receive a pre-appointment telephone call.
• All Individuals to be offered a reasonable adjustments plan and easy read materials.
• Monitor the number of individuals with a learning disability who take up the offer of screening.
• Develop an easy read patient satisfaction survey for individuals with a learning disability this can be done in collaboration with other C&M and L&SC ImprovingUptake Officers.
• Develop an Improving Uptake Plan that outlines key pieces of work to be undertaken over the following 6-12 months. The plan should be developed with support and input from the Programme Manager and be shared with the Operational Group (which includes representatives from Local Authorities). Progress updates on the plan should be given at subsequent operationalmeetings.
• Produce the Screening Uptake Quarterly report (outlined in Reporting Schedule) to include: o Number and type of direct contact/engagement/interventions with external partners including GP practices, local authorities, ICB Place and third sector community groups and evidence the impact interventions have delivered.o Rationale for interventions based on programme data/insight work e.g. specific GP practice, non-responders or particular population group.o Evaluation of intervention e.g. Number of non-responders that have attended a subsequent appointment change in percentage uptake by GP practice.o Lessons learned from work that impacts on wider screening service development and improvement.Enabling patient and public involvement
• To act as a champion for patients and support them in decision-making about screening participation.
• To ensure all public and patient contact is of the highest professional standard.
• Engage with community groups to offer breast screening promotion/education and awareness sessions.Promoting equality and reducing inequalities
• To uphold Trust/organisation policies and principles on the promotion of equality.
• To create an inclusive working environment where diversity is valued, everyone can contribute, and ensure we meet our duty to uphold and promote equality.
• Implement the recommendations/learning from pilots from the NHS England North West Public Health team 2-year programme of work to improve uptake of screening by individuals with a learning disability. Developing an excellent organisation
• To ensure health, safety, and wellbeing of all staff within the department.
• To ensure compliance with all confidentiality and governance requirements within the department.
• The post holder will undertake any training required as relevant to the post.Project Management
• Work towards agreed performance objectives, actions and targets as contained in the improving uptake action plans, service plans and individual action plans.
• To collect patient data and input this as per information and governance protocols.
• To support evaluation and data processes as required by the screening programme.
• Analyse and report on data and utilise information to inform improving uptake initiatives.
• To participate in audits and research in aspects of improving uptake for breast screening as directed by the management team and present results.
• Organise events to promote the breast screening programme.Information and Communication Management Carry out timely and accurate information analysis and reporting on agreed areas of portfolio and present findings in an agreed manner. Develop and maintain databases required by the improving uptake role. Maintain administrative and information resources. To ensure that a wide range of national or approved material including links to onlineresources/leaflets in different formats ( e.g. Easy Read) and languages and other resources are available in the Breast Screening Department to support events. To facilitate effective engagement and communication between GP practices, local authorities and ICB Places and the general public across their specific geographical area. To attend Improving Uptake meetings / events and to feedback relevant information to the screening team. To attend monthly Programme and staff meetings to update the screening team with progress with activities. To contribute to the production, distribution, and collation of customer satisfaction questionnaires.
• Review national breast screening literature and update any local material relating to the project, to ensure the most up to date information is being communicated. Monitor the breast screening web pages on the Trust website in liaison with Management Team. Inform the Trust Communications team of any changes required. To source appropriate resources to support the breast screening improving uptake project. Under guidance from the Trust Communications team and the screening management team; use appropriate media for the promotion of the programme. Monitor commentsposted and reply (if appropriate) using pre agreed responses. Report any inappropriate comments to the Programme Manager/Head of Department.Planning and Organisation Under guidance from the Programme Manager, access site specific uptake data and demographic data to develop an understanding of the population groups not attending for screening and work with system partners i.e. Community groups/champions tounderstand the barriers that these population groups may face in accessing screening services. Implement a comprehensive improving uptake and communications plan raising awareness across communities/community groups serviced by the programme. Organise meetings or events and assist in the diary management requirements of individuals in connection with portfolio of work. To proactively contact service users and obtain an understanding as to the reasons why they have failed to attend for breast screening and implement interventions as appropriate to encourage the individual to engage. Support eligible individuals and where appropriate their family /carer to navigate through the breast screening pathway. To provide one to one education in-person or via telephone on the benefits of breast screening. Help the individual understand the information they are given, offering emotional support and rearranging appointments if necessary. To answer queries about screening, acquiring professional advice from screening colleagues in advance where needed. Demonstrate an awareness of the breast screening pathway and department protocols in supporting individuals. To manage own area and own time, working around group meetings outside of core hours as required. Working with public/health sector partners to plan and engage the voluntary, community and faith sector in promoting the uptake of the breast screening programme. To carry out other relevant activities appropriate to the post and adhere to levels of responsibility associated to said post.

Person Specification

Qualifications

Essential

• Degree or equivalent

Experience

Desirable

• Experience of work to improve health outcomes

Knowledge

Essential

• Knowledge of administrative procedures, project management or information analysis.
• Basic knowledge of project principles
• Knowledge of Microsoft Office including Word, Excel and Outlook.

Skills

Essential

• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills.
• Has attention to detail, able to work accurately, identifying errors quickly and easily
• Has a planned and organised approach with an ability to prioritise their own workload to meet deadlines
• Project management skills.
• Skills for manipulating information
• Advanced keyboard skills, use of a range of software.
• Ability to work without supervision. Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.

Desirable

• Excellent time management skills with the ability to re-prioritise.
• Ability to pull together comprehensive draft reports, data and letters. Negotiating, networking and persuasive skills

Other

Essential

• Commitment to and focused on quality, promotes high standards in all they do.
• Able to make a connection between their work and the benefit to patients and the public
• Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients
• Works well with others , is positive and helpful , listens, involves, respects and learns from the contribution of others
• Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation
• An ability to maintain confidentiality and trust and an awareness of information governance requirements and data protection

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Consultant in Acute Medicine will be based within the Acute Medical Unit (AMU) at Aintree University Hospital, which provides frontdoor assessment and management for acutely unwell medical patients.

The AMU comprises:

• A 13space trolleyed assessment area (MAB/FAB) for acute medical assessments
• Two side rooms and a fourbed High Care Area
• A dedicated dropoff bay for rapid initial patient assessment
• A colocated Ambulatory Emergency Care (AEC) Unit with six assessment rooms, a procedure room and a treatment bay/hub
• A 27bed short stay unit (AMU 2) supporting ongoing acute medical care and early discharge

The Consultant will work within a multidisciplinary Acute Medicine team, currently comprising fulltime Acute Medicine Consultants supported by Consultant Physicians from other medical specialties. The service is further supported by Acute Medicine Specialty Registrars, Clinical Fellows, GPVTS, IMT, ACCS and Foundation trainees, alongside Advanced Nurse Practitioners and Physician Associates.

AMU Consultants work in close collaboration with the Emergency Department team, the oncall medical registrars, IMT trainees and Consultant Physicians across the Medical Directorate, providing senior clinical leadership and supporting the management of the acute medical take.

The role includes liaison with General Practitioners regarding the suitability for admission of selected patients where there is diagnostic or management uncertainty, supported by a dedicated AEC advice phone line and access to rapid assessment clinic review.

The Consultant will have responsibility for supervising junior medical staff, including ensuring that timely and highquality discharge summaries are completed for patients discharged from both AMU and AEC, supporting safe transfer of care back to primary and community services.

This post plays a key role in the continued development of an integrated, frontdoor Acute Medicine service, focused on rapid senior decisionmaking, admission avoidance, patient flow and highquality acute care.

Person Specification

Qualifications

Essential

• MB ChB or equivalent medical qualification
• MRCP (UK) or equivalent
• CCT in acute medicine or GIM (General Internal Medicine) (or within 6 months)
• Full registration with the GMC

Desirable

• Additional post-graduate qualifications. CCT in Acute Medicine

Clinical Knowledge & Expertise

Essential

• Appropriate knowledge base and ability to apply sound clinical judgement to problems. Demonstrates the necessary range, depth and breadth of competencies specified in the acute and general medicine curriculum and applying to this post.

Academic & Research skills

Essential

• Demonstrates ability to undertake robust audit / research within team structure.
• Demonstrates range of teaching techniques relevant to variety of curricula

Desirable

• Evidence of teaching and assessment skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Longmoor Lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL

1. Performance of clinical radiographic duties as delegated by theSuperintendent Radiographer in each section.2. Participate in the radiographic rotation.3. To participate in departmental planned out of hours working and the radiographic on-call rota.4. To participate in multi-disciplinary team working.5. To practice within the rules of the Health Professions Council.6. To ensure effective communication with patients, carers and all healthcare professionals about all aspects of patient care.7. To maintain accurate documentation pertinent to the examination.8. Assist in training of student radiographers and assistant practitioners.

RADIATION PROTECTION1. Ensure radiation doses to every patient are as low as reasonablyachievable (ALARA) consistent with a diagnostic result.2. To work to radiographic protocols and policies as required under the ionising radiation regulations.3. To comply with IR(ME)R 2000 & IRR99.

CLINICAL GOVERNANCE1. All employees have a duty to take reasonable care to avoid injury to themselves or to others and to co-operate with the Trust in meeting its statutory requirements.2. To comply with departmental and organisational policies and procedures including reporting of all accidents and incidents.3. Monitor the condition of equipment within the Radiology area advising of any defects in equipment or systems thus providing an early warning for potential hazards.

TRAINING AND DEVELOPMENT1. To actively participate in the in-service training programme within the department.2. To attend relevant training courses as identified and agreed with senior staff and managers during staff appraisal sessions.3. To disseminate information from training sessions as required.4. Participate and contribute to the staff development programme and educational activities.5. Maintenance of an up-to-date CPD portfolio.

The full Job description is also attached for your reference.

Person Specification

Skills

Essential

• Excellent verbal and written communication skills
• Ability to prioritise
• Ability to work under pressure
• Good time management

Desirable

• Ability to meet deadlines

Knowledge

Desirable

• Audit

Experience

Essential

• IT skills. Word processing, E.Mail and spread sheets

Qualifications

Essential

• DCR or Degree in Radiography

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool University Hospital

Prescot Street

Liverpool

L7 8XP

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities

To act as an Associate Practitioner providing a comprehensive range of routine and specialist Biochemistry and Haematology analyses using a multitude of POCT devices, under supervision from experienced Biomedical Scientists. Provide assistance to clinical staff from within and outside the trust in relation to matters of training, quality control and preventative maintenance. To supervise POCT competency assessments for a range of POCT devices. Undertake patient testing in clinic environments following standard operating procedure, under the supervision of Biomedical Scientists. To maintain, under the supervision of qualified Biomedical Scientists, analytical equipment in optimum operational condition, taking necessary remedial action during technical failure. Respond to error messages, referring to supervisory staff where necessary, and liaising with engineers called to failing equipment. To enter patient demographic information, collate results and enter data into the laboratory IT systems. To utilise necessary interpersonal skills to ensure effective liaison with patients and other healthcare professionals to provide the best care for our patients.

Knowledge & Personal Development

To have gained an intermediate level of technical and analytical knowledge by participating in ongoing training. To ensure compliance with all local and national standards of work practice eg. ISO 15189 and 22870. To maintain the knowledge necessary to lead update training sessions, through Continuing Personal Development and in-house training. To have gained the necessary knowledge and skills sufficient to work as independently as possible, with the minimum of supervision (within SOPs). To maintain personal and professional development by attending training, study days and workshops as and when relevant or as per instructions of the POCT Manager. Read all relevant literature provided. Maintain knowledge of operational policies and procedures through use of the departmental electronic notice board and document management system. Maintain knowledge of trust-wide policies and any appropriate policies for other trusts which you may encounter.

Advice, Guidance and Interpersonal

To deal sympathetically during liaison with patients, colleagues, other healthcare professionals and staff from external organisations. To use empathy and understanding to ensure that technical, clinical and linguistic barriers so understanding are overcome. To report results to Biomedical Scientists, clinicians and other service users in a professional manner. To provide advice to clinicians under the direction of Biomedical Scientists following the Standard Operating Procedure. To refer requests for assistance from other trusts to qualified Biomedical Scientists.

Scientific & Technical

Prioritise workload from clinic and hospital in order to deal effectively with any matters that may arise. To assess the suitability and appropriateness of samples collected at the point of care. Use own judgement and knowledge to reject unsuitable specimens and take the necessary action to obtain a subsequent sample for analysis. To refer problematic situations to a Biomedical Scientist for further action if deemed necessary. Accurately and swiftly enter patient demographic information and tests requested onto the computer system. Have a knowledge of medical terms and acronyms in order to ensure that you have an appreciation for clinical details provided. Use of Telepath computer system to gather set lists and extract information from Telepath database for general telephone enquiries by staff from other departments, surgeries or hospitals. Prompt and accurate distribution of outgoing POCT laboratory reports to wards, departments, GP practices and other hospitals. Scanning of request forms into computer database for storage. To analyse, under supervision from qualified Biomedical Scientists, specimens for screening, diagnostic and clinical management of patients using complex, specialised and expensive equipment. To make technical assessments of method and instrument performance by monitoring quality control used on specialist laboratory analytical systems, in accordance with Standard Operating procedures, seeking guidance when necessary. To perform basic troubleshooting, repairs and maintenance on specialist equipment. To refer complex problems relating to breakdown/unavailability of analytical systems to a suitably qualified Biomedical Scientist. To ensure satisfactory completion of routine and specialist biochemistry analyses.

Equality and Diversity

It is the responsibility of every member of staff to understand our equality and diversity commitments and statutory obligations under current equality legislation (the Equality Act 2010) and to:

Act in ways that support equality and diversity and recognises the importance of peoples rights in accordance with legislation, policies, procedures and good practice. Valuing people as individuals and treating everyone with dignity and respect, consideration and without prejudice, respecting diversity and recognising peoples expressed beliefs, preferences and choices in working with others and delivering appropriate services. Recognise and report behaviour that undermines equality under Trust policy. Be consciously aware of own behaviour and encourage the same levels of behaviour in colleagues. Acknowledge others different perspectives and recognise the diverse needs and experiences of everyone they come into contact with. With the support of managers develop an equality and diversity objective through the personal development review process.

Values and Behaviours

We are Caring

We treat people equitably and value their different experiences.

We know we are doing this when:

We value everyone for their unique contribution to our Trust whatever their diverse backgrounds

We are kind, always showing compassion

We praise good effort and good results, always showing appreciation

We are Fair

We are good role models (to each other and the public we serve), being accountable for what we do and how we behave.

We know we are doing this when:

We are confident in presenting new ideas we speak up and we support our colleagues to do the same, particularly those colleagues from diverse backgrounds

We are open and honest

We learn from mistakes, aiming to get things right first time, exploring new ideas when we can

We Are Innovative

We work as one team to deliver, improve and transform care through continuous improvement.

We know we are doing this when:

We are professional, always seeking to do the right thing

We create and share knowledge with patients, each other and our professional communities

We continuously strive to make things better and to pioneer new ways of doing things

Infection Prevention & Control

All staff will adhere to infection control policies and procedures at all times and carry out role specific duties as per roles and responsibilities.

Confidentiality

Confidentiality/Data Protection regarding all personal information and Trust activity must be maintained at all times (both in and out of working hours). All staff should ensure that they are familiar with and adhere to all Trust privacy, confidentiality and security policies and procedures. Any breach of confidentiality will be taken seriously and appropriate disciplinary action taken.

Freedom of Information

In accordance with Freedom of Information and other associated legislation, the Trust may be required to make public recorded information available upon a request, or do this as part of a publication scheme. Please note, that in your public role, your name or job role may be contained in a document that is published in accordance with such legislation.

Management of Risk & Health and Safety

All employees have a duty to take reasonable care to avoid injury to themselves or to others and to co-operate with the Trust in meeting its statutory requirements. All employees will proactively contribute to the management of risk by identifying hazards in the workplace which have the potential to cause harm, raising issues of concern and risk to the appropriate level.

Safeguarding Children and Vulnerable Adults

All trust employees are required to act in such a way that at all times safeguards the health and well being of children and vulnerable adults. Familiarisation with and adherence to trust Safeguarding policies is an essential requirement of all employees, as is participation in related mandatory/statutory training.

IT Skills

All staff are expected to have or to gain a minimum of basic level IT skills to enable them to use the Trust IT systems to support Trust services and needs. All staff should be familiar with relevant IT systems and security policies and procedures.

Records Management

All staff are personally responsible for record keeping. A record is anything that contains information in any medium e.g. paper, tapes, computer information, etc. which have been created or gathered as a result of any NHS activity. All individuals within the Trust are responsible for any records they create or use. Please ensure that records are retained in accordance with the Records Management Policy and are stored in a manner that allows them to be easily located in the event of a Freedom of Information (FOI) request.

Information Quality

All staff must ensure complete and accurate data is collected to the highest standard at all times. Data collection should be supported by adequate documentation and processes should be regularly reviewed. Staff should ensure that processes conform to national standards and are fit for purpose. All staff should comply with the Information Quality Policy.

Professional Responsibility

As per any required registration & LUHFT policy.

For the complete Job description and personal specification please see attached documents

Person Specification

Qualifications

Essential

• HNC in a science based subject OR proven equivalent practical experience in a UK clinical/ clinical laboratory setting supported by appropriate academic qualifi8cations
• Knowledge of biomedical tests
• Must maintain a professional development portfolio.
• Knowledge of Point of Care Testing (POCT)

Desirable

• Knowledge of medical terminologies

Experience

Essential

• Demonstrable experience of working in a clinical laboratory and/or clinical environment.
• Demonstrable CPD activities.

Knowledge

Essential

• Computer literate with extensive use of Microsoft applications (Word, Excel, Power Point, Access & E-mail).
• Knowledge/understanding of confidentiality issues. Data protection. Awareness of Health and Safety. Knowledge and interest in biological science. Understands the role of medical laboratories and quality systems. E Awareness of Health and Safety issues

Skills

Essential

• Ability to communicate courteously.
• Ability to communicate verbally and in writing. Good telephone manner.
• Basic understanding of Microsoft windows and MS Office.
• Work as part of a team or on own initiative.
• Work in an organized, time efficient and methodical manner.
• Scientifically numerate.
• Familiar with use of basic laboratory equipment & good laboratory practice (eg. pH meter, centrifuge etc.)

Other

Essential

• Willingness to learn and conform to departmental policies and procedures.
• Able to take instruction from others
• Ability to adapt to requirements of departmental change
• Commitment to Dignity and Respect
• Diligent
• Good time keeping
• Willingness to work flexible hours, should the department require it
• Willingness to across multiple sites supported by the Point of Care Testing team
• Willingness to work in a clinical setting under the supervision of Biomedical Scientists

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Liverpool Clinical Laboratories

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Admitting and discharging of patients on IPM

Ensuring all necessary patient documentation is prepared in advance of their arrival

Preparing patient packs to be delivered in advance of appointments

Liaising with health professionals, wards A/E and GP surgeries as required.

Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.

Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trusts access policy.

Person Specification

Qualifications

Essential

• GCSE/NVQ 2 or equivalent

Experience

Desirable

• Previous experience of direct contact/liaison with patients/ carers/general public & health professionals

Knowledge

Desirable

• Working knowledge of a Hospital Administration System

Skills

Essential

• The ability to work independently as well as within a team
• The ability to access, prioritise and plan workload effectively
• Keyboard Skills
• Good communication skills
• Good telephone manner
• Ability to deal with the public with tact and discretion

Other

Essential

• Team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Endoscopy Unit, Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)