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Clinical Pharmacist
Lister Medical Centre
Inner London, Greater London
GP/General Practitioner
Job summary We are seeking a highly skilled and motivated Clinical Pharmacist to join our friendly and committed primary care team at Lister Medical Centre.
8 day(s) ago
Clinical Pharmacist
Lister Medical Centre
Inner London, Greater London
GP/General Practitioner
Job summary We are seeking a highly skilled and motivated Clinical Pharmacist to join our friendly and committed primary care team at Lister Medical Centre.
8 day(s) ago
Medical Receptionist
Lister Medical Centre
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary We are seeking a highly motivated and experienced Medical Receptionist to join our friendly well established practice team.
1 month(s) ago
Medical Receptionist
Lister Medical Centre
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary We are seeking a highly motivated and experienced Medical Receptionist to join our friendly well established practice team.
1 month(s) ago
Posted 8 day(s) ago
Reference: A3646-26-0011
Job summary
We are seeking a highly skilled and motivated Clinical Pharmacist to join our friendly and committed primary care team at Lister Medical Centre. This is an exciting opportunity to work autonomously within a supportive multidisciplinary environment, delivering high-quality, patient-centred care.
As a valued member of the practice team, you will play a key role in medicines optimisation, structured medication reviews, long-term condition management, prescribing support, and medicines safety.
The post holder will work within their clinical competencies to provide specialist pharmaceutical support to the practice including working with members of the wider healthcare team to improve care and support safe and effective prescribing.
A strong background in primary care is essential, along with excellent communication, organisational, and clinical decision-making skills. Experience with SystmOne is desirable. Independent Prescriber qualification is advantageous, although not essential.
Main duties of the job
- To reconcile medicines following discharge from hospitals or intermediate care and working with patients and community pharmacists to ensure patients receive the medicines they need post-discharge and reduce of readmission.
- To manage repeat prescriptions requests, resolving queries where possible within scope of practice. To ensure patients have appropriate monitoring tests in place when required.
- To undertake a proactive role in audit and quality improvement implementing recommendations where appropriate.
- To be involved in and contribute to the safety of drug monitoring processes to ensure appropriate drug monitoring.
- Actively reporting of health and safety hazards and infection hazards immediately when recognised.
- To maintain full and complete records of all patient contacts using appropriate clinical templates and coding.
- Participate in review and setting of policies relating to medicines management and prescribing and help ensure the practice prescribe in accordance with local guidelines and formulary.
- To identity areas of clinical risk at network level and make recommendations to support the introduction of new working practices that will optimise the quality of prescribing and make more efficient use of network resources.
- Work with care home staff to improve the safety of ordering medicines and administration if required.
- Taking responsibility for own development, learning, performance and demonstrating skills and activities to others.
About us
Lister Medical Centre is based in Harlow, Essex.
We are a well-established, friendly teaching practice, and our dedicated team includes 9 GPs, 4 Emergency Care Practitioners, 3 Practice Nurses, 2 Nursing Associates, 2 Physician Associate, 4 HCAs and 17 admin/support staff. We have been providing a full range of GP services for over 30 years and have a patient list size of over 21,000 patients.
As a teaching practice, we have Foundation Doctors and Students from Cambridge University based with us. By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities.
We are situated in a purpose-built health centre close to local amenities.
Please note: We are unable to offer sponsorship
Details
Date posted
17 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A3646-26-0011
Job locations
Lister Health Centre Unit 1
Abercrombie Way
Harlow
Essex
CM18 6YJ
United Kingdom
Job description
Job responsibilities
Lister Medical Centre
Job Description
JOB TITLE -Clinical Pharmacist
RESPONSIBLE TO -Partners and Senior Management Team
HOURS OF WORK -37.5 hours per week
RENUMERATION -Depends on experience
CONTRACT LENGTH -Permanent
LOCATION -Lister Medical Centre, Abercrombie Way, Harlow, Essex CM18 6YJ
Job Summary
The post holder will work within their clinical competencies to provide specialist pharmaceutical support to the practice including working with members of the wider healthcare team to improve care and support safe and effective prescribing.
The role will have a patient facing element either face to face or telephone - including chronic disease management, repeat prescription management and structured medication reviews. This will also include the management and review of patients with polypharmacy.
The post holder will need to be proactively involved in quality improvement and audit as well as managing some aspects of the Quality and Outcomes Framework.
The post holder will be supported to help develop the role and work to improve the care and outcomes for the patients across the practice.
To play a pivotal role in the delivery of high-quality primary health care within the practice.
Key Responsibilities and Duties:
Clinical medication reviews for patients with single or multiple long term conditions where medicines optimisation is required
To reconcile medicines following discharge from hospitals or intermediate care and working with patients and community pharmacists to ensure patients receive the medicines they need post-discharge and to reduce risk of readmission.
To be involved in multidisciplinary clinical meetings where appropriate
To manage repeat prescription requests, resolving queries where possible within scope of practice. To ensure patients have appropriate monitoring tests in place when required.
Implement changes to medicines in line with MHRA alerts, product withdrawal or shortage and other local or national guidance
To maintain full and complete records of all patient contacts using appropriate clinical templates and coding
To undertake a proactive role in audit and quality improvement implementing recommendations where appropriate.
Provide independent information to patients with regard to medicines and prescribing changes, initiating further support from other healthcare professionals where appropriate
Participate in review and setting of policies relating to medicines management and prescribing and help ensure the practice prescribe in accordance with local guidelines and formulary
To identify areas of clinical risk at network level and make recommendations to support the introduction of new working practices that will optimise the quality of prescribing and make more efficient use of network resources.
To monitor practice prescribing against the local health economy and make recommendations for GPs or amend within scope of practice, based on findings.
To maintain own clinical and professional competence and be responsible for own continuous professional development
To ensure full compliance with Care Quality Commission standards for safe and effective care
Manage the repeat prescribing reauthorisation process by reviewing requests for repeat prescriptions and medicines reaching review dates
Responsible for reviewing and managing acute medication requests
To be involved in and contribute to the safety of drug monitoring processes to ensure appropriate drug monitoring
Work with care home staff to improve the safety of ordering medicines and administration if required.
Duties will vary according to the demands on the practice as agreed with the GP Partners
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:
Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Production of Performance and Quality Information
- To ensure that documentation (electronic and paper-based) exists to support performance standards across the full range of performance-based activity QOF, Enhanced Services etc.
Data Quality
To work within the clinical computer system to improve data quality, using the expertise of other data staff where appropriate.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
Training requirements will be monitored by yearly appraisal. Personal development will be encouraged and supported by the Practice. It is the individuals responsibility to remain up to date with recent developments. The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.
Quality
The post-holder will strive to maintain quality within the Practice, and will:
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- Most instruction and communication of activity will be via the Management Team
- External communication will be with patients, Primary Care Trusts and other NHS bodies, and other GP practices and service providers.
Contribution to the Implementation of Services
The post-holder will:
- Apply Practice policies, standards and guidance.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance
- with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Job description
Job responsibilities
Lister Medical Centre
Job Description
JOB TITLE -Clinical Pharmacist
RESPONSIBLE TO -Partners and Senior Management Team
HOURS OF WORK -37.5 hours per week
RENUMERATION -Depends on experience
CONTRACT LENGTH -Permanent
LOCATION -Lister Medical Centre, Abercrombie Way, Harlow, Essex CM18 6YJ
Job Summary
The post holder will work within their clinical competencies to provide specialist pharmaceutical support to the practice including working with members of the wider healthcare team to improve care and support safe and effective prescribing.
The role will have a patient facing element either face to face or telephone - including chronic disease management, repeat prescription management and structured medication reviews. This will also include the management and review of patients with polypharmacy.
The post holder will need to be proactively involved in quality improvement and audit as well as managing some aspects of the Quality and Outcomes Framework.
The post holder will be supported to help develop the role and work to improve the care and outcomes for the patients across the practice.
To play a pivotal role in the delivery of high-quality primary health care within the practice.
Key Responsibilities and Duties:
Clinical medication reviews for patients with single or multiple long term conditions where medicines optimisation is required
To reconcile medicines following discharge from hospitals or intermediate care and working with patients and community pharmacists to ensure patients receive the medicines they need post-discharge and to reduce risk of readmission.
To be involved in multidisciplinary clinical meetings where appropriate
To manage repeat prescription requests, resolving queries where possible within scope of practice. To ensure patients have appropriate monitoring tests in place when required.
Implement changes to medicines in line with MHRA alerts, product withdrawal or shortage and other local or national guidance
To maintain full and complete records of all patient contacts using appropriate clinical templates and coding
To undertake a proactive role in audit and quality improvement implementing recommendations where appropriate.
Provide independent information to patients with regard to medicines and prescribing changes, initiating further support from other healthcare professionals where appropriate
Participate in review and setting of policies relating to medicines management and prescribing and help ensure the practice prescribe in accordance with local guidelines and formulary
To identify areas of clinical risk at network level and make recommendations to support the introduction of new working practices that will optimise the quality of prescribing and make more efficient use of network resources.
To monitor practice prescribing against the local health economy and make recommendations for GPs or amend within scope of practice, based on findings.
To maintain own clinical and professional competence and be responsible for own continuous professional development
To ensure full compliance with Care Quality Commission standards for safe and effective care
Manage the repeat prescribing reauthorisation process by reviewing requests for repeat prescriptions and medicines reaching review dates
Responsible for reviewing and managing acute medication requests
To be involved in and contribute to the safety of drug monitoring processes to ensure appropriate drug monitoring
Work with care home staff to improve the safety of ordering medicines and administration if required.
Duties will vary according to the demands on the practice as agreed with the GP Partners
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:
Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Production of Performance and Quality Information
- To ensure that documentation (electronic and paper-based) exists to support performance standards across the full range of performance-based activity QOF, Enhanced Services etc.
Data Quality
To work within the clinical computer system to improve data quality, using the expertise of other data staff where appropriate.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
Training requirements will be monitored by yearly appraisal. Personal development will be encouraged and supported by the Practice. It is the individuals responsibility to remain up to date with recent developments. The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.
Quality
The post-holder will strive to maintain quality within the Practice, and will:
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- Most instruction and communication of activity will be via the Management Team
- External communication will be with patients, Primary Care Trusts and other NHS bodies, and other GP practices and service providers.
Contribution to the Implementation of Services
The post-holder will:
- Apply Practice policies, standards and guidance.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance
- with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Person Specification
Experience
Essential
- Experience of working in General Practice
- Independent Prescriber
Other
Desirable
- Full driving licence
Qualifications
Essential
- Mandatory registration with General Pharmaceutical Council
- Undergraduate degree in Pharmacy
Desirable
- Membership of the Royal Pharmaceutical Society
- Hold or to be working towards a Postgraduate Diploma
- Hold or be working towards a prescribing qualification (training will be provided if not already underway)
Behavioural Competencies and Skills
Essential
- Excellent written and verbal communication skills
- Demonstrates the ability to communicate complex and sensitive information in an understandable form to a variety of audiences (e.g. patients)
- Excellent IT skills
- Proficient in SystmOne, Ardens Manager and AccuRx
- Able to obtain and analyse complex technical information
- Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to others when appropriate
- Able to work under pressure and to meet deadlines
- Work effectively independently and as a team member
- Demonstrates self-development through continuous professional development activity
- Is able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
Person Specification
Experience
Essential
- Experience of working in General Practice
- Independent Prescriber
Other
Desirable
- Full driving licence
Qualifications
Essential
- Mandatory registration with General Pharmaceutical Council
- Undergraduate degree in Pharmacy
Desirable
- Membership of the Royal Pharmaceutical Society
- Hold or to be working towards a Postgraduate Diploma
- Hold or be working towards a prescribing qualification (training will be provided if not already underway)
Behavioural Competencies and Skills
Essential
- Excellent written and verbal communication skills
- Demonstrates the ability to communicate complex and sensitive information in an understandable form to a variety of audiences (e.g. patients)
- Excellent IT skills
- Proficient in SystmOne, Ardens Manager and AccuRx
- Able to obtain and analyse complex technical information
- Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to others when appropriate
- Able to work under pressure and to meet deadlines
- Work effectively independently and as a team member
- Demonstrates self-development through continuous professional development activity
- Is able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Lister Medical Centre
Address
Lister Health Centre Unit 1
Abercrombie Way
Harlow
Essex
CM18 6YJ
United Kingdom
Employer's website
Employer details
Employer name
Lister Medical Centre
Address
Lister Health Centre Unit 1
Abercrombie Way
Harlow
Essex
CM18 6YJ
United Kingdom
Employer's website
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Posted 1 month(s) ago
Reference: A3646-26-0010
Job summary
We are seeking a highly motivated and experienced Medical Receptionist to join our friendly well established practice team.
Must be a good team player, have excellent communication skills, well organised, highly motivated individual looking to join our friendly hard working practice team. The ideal candidate will have excellent interpersonal skills, experience within Primary Care and knowledge of SystmOne with the ability to work well under pressure and will provide a high-quality patient service.
Main duties of the job
- Provide a helpful and friendly service to patients looking to make appointments either in person or over the telephone in accordance with the practice appointment system. Assist patients with enquiries and support them in all aspects of their health care needs.
- Comply with the practice protocol for the printing of prescription requests and queries.
- Comply with the practice procedure for the registration of new patients.
- Advise patients of any action/advice requested by the GP.
- Follow practice procedure regarding letters and correspondence that arrives at the surgery from patients.
- Comply with all relevant practice procedures, regulations and protocols and to always maintain confidentiality with particular reference to patient records.
- To liaise with the Practice Manager when required and follow instructions from them when necessary and undertake any other duties as deemed appropriate by the Practice.
About us
Lister Medical Centre is based in Harlow, Essex.
We are a well-established, friendly teaching practice, and our dedicated team includes 9 GPs, 4 Emergency Care Practitioners, 3 Practice Nurses, 2 Nursing Associates, 2 Physician Associate, 4 HCAs and 17 admin/support staff. We have been providing a full range of GP services for over 30 years and have a patient list size of over 21,000 patients
As a teaching practice, we have Foundation Doctors and Students from Cambridge University based with us.
We are situated in a purpose-built health centre close to local amenities.
Please note: We are unable to offer sponsorship.
Please review the working hours before applying, as the start and finish times are fixed and non-negotiable.
Details
Date posted
25 August 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3646-26-0010
Job locations
Lister Health Centre Unit 1
Abercrombie Way
Harlow
Essex
CM18 6YJ
United Kingdom
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: Medical Receptionist
MAIN PURPOSE OF POST: To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
RESPONSIBLE TO: Practice Management
ACCOUNTABLE TO: All Partners at the Practice
HOURS OF WORK: 30 hours per week to be worked over 5 days. Monday - Friday and times earliest 7.30am to 1.30pm (week 1) and (week 2) lates 1.00pm to 7.00pm.
REMUNERATION: £12.71ph
CONTRACT LENGTH: Permanent
LOCATION: Lister Medical Centre, Abercrombie Way, Harlow, Essex CM18 6YJ
JOB PURPOSE
The post holder will work as part of the Health Centre Team. To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
DUTIES AND RESPONSIBILITIES OF THE POST
Reception Duties:
- Utilise number system to ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure registration procedures are completed on to computer.
- Advise patients of relevant charges for private services, accept payment and issue receipts for same.
- Respond to all queries and requests for assistance from patients and other visitors.
- Enter requests for home visits onto visit screen including all relevant information and where necessary refer to the Duty Doctor.
- In conjunction with the Repeat Prescriptions Clerk ensure that requests for prescriptions are actioned where possible within two working days.
- Action requests for ambulance transportation and enter details in appropriate book.
- Ensure reception and waiting areas are kept neat and tidy.
- Make tea and coffee for Partners as and when required.
- Ensure visitors sign the Visitors Book upon arrival and departure
- An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests.
- Assist the Sifting GP with Admin Support for total Triage
Management of Appointment Systems:
- Ensure total familiarity with all appointment systems in effect including regular and incidental variations.
- Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report any problems or variations required.
Preparation of Consulting Rooms:
- Ensure that the consulting rooms are prepared in readiness for each consulting session, checking the full range of forms and requirements and re-stocking as required (Allocated clinician)
- Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure.
Operation of Telephone System:
- Receive and make calls as required. Divert calls and take messages as appropriate.
- Excellent communication skills.
Start and End of Day Procedures:
- Open premises at the start of day, set alarm to day function and make all necessary preparation to receive patients. Empty refrigerator of any specimens and put ready for collection by local hospital courier this procedure to be carried out at 8.30am and 1.00pm.
- Secure premises at end of day, ensure the building is totally secured, internal lights off (where appropriate) and alarm activated. Put any specimens into the refrigerator ready for the morning.
TRAINING AND PROFESSIONAL DEVELOPMENT
- Maintain continued education by attendance at courses and study days as deemed useful or necessary for personal development and comply with mandatory and statutory training requirements
- To participate in the practice performance review and appraisal process
- To take appropriate action in relation to any feedback around care / performance in relation to improving practice / developmental needs.
- Take responsibility for own learning and identify development opportunities
- Ability to self-motivate, organise and prioritise workloads
- Apply practice policies, standards and guidance.
QUALITY
- The post holder will contribute to maintaining / improving patient care as appropriate
- The post holder will contribute to audit as requested by the Partners of the Health Care Centre
- Work effectively with other agencies to support effective patient care
- Manage workload, resources and own time effectively in order to support effective and high-quality patient care.
- On identification of any patient / non patient related incident escalate appropriately and complete relevant reporting tool.
Health & safety
The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):
Using personal security systems within the workplace according to practice guidelines
Awareness of standards of infection control and
Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile way, safe and free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
The above duties and responsibilities are intended to represent current priorities and are not meant to be an exhaustive list. The post holder may from time to time be asked to undertake other duties and responsibilities. Any changes to this job description that take account of changing service needs will be made in discussion with the post holder.
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: Medical Receptionist
MAIN PURPOSE OF POST: To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
RESPONSIBLE TO: Practice Management
ACCOUNTABLE TO: All Partners at the Practice
HOURS OF WORK: 30 hours per week to be worked over 5 days. Monday - Friday and times earliest 7.30am to 1.30pm (week 1) and (week 2) lates 1.00pm to 7.00pm.
REMUNERATION: £12.71ph
CONTRACT LENGTH: Permanent
LOCATION: Lister Medical Centre, Abercrombie Way, Harlow, Essex CM18 6YJ
JOB PURPOSE
The post holder will work as part of the Health Centre Team. To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
DUTIES AND RESPONSIBILITIES OF THE POST
Reception Duties:
- Utilise number system to ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure registration procedures are completed on to computer.
- Advise patients of relevant charges for private services, accept payment and issue receipts for same.
- Respond to all queries and requests for assistance from patients and other visitors.
- Enter requests for home visits onto visit screen including all relevant information and where necessary refer to the Duty Doctor.
- In conjunction with the Repeat Prescriptions Clerk ensure that requests for prescriptions are actioned where possible within two working days.
- Action requests for ambulance transportation and enter details in appropriate book.
- Ensure reception and waiting areas are kept neat and tidy.
- Make tea and coffee for Partners as and when required.
- Ensure visitors sign the Visitors Book upon arrival and departure
- An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests.
- Assist the Sifting GP with Admin Support for total Triage
Management of Appointment Systems:
- Ensure total familiarity with all appointment systems in effect including regular and incidental variations.
- Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report any problems or variations required.
Preparation of Consulting Rooms:
- Ensure that the consulting rooms are prepared in readiness for each consulting session, checking the full range of forms and requirements and re-stocking as required (Allocated clinician)
- Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure.
Operation of Telephone System:
- Receive and make calls as required. Divert calls and take messages as appropriate.
- Excellent communication skills.
Start and End of Day Procedures:
- Open premises at the start of day, set alarm to day function and make all necessary preparation to receive patients. Empty refrigerator of any specimens and put ready for collection by local hospital courier this procedure to be carried out at 8.30am and 1.00pm.
- Secure premises at end of day, ensure the building is totally secured, internal lights off (where appropriate) and alarm activated. Put any specimens into the refrigerator ready for the morning.
TRAINING AND PROFESSIONAL DEVELOPMENT
- Maintain continued education by attendance at courses and study days as deemed useful or necessary for personal development and comply with mandatory and statutory training requirements
- To participate in the practice performance review and appraisal process
- To take appropriate action in relation to any feedback around care / performance in relation to improving practice / developmental needs.
- Take responsibility for own learning and identify development opportunities
- Ability to self-motivate, organise and prioritise workloads
- Apply practice policies, standards and guidance.
QUALITY
- The post holder will contribute to maintaining / improving patient care as appropriate
- The post holder will contribute to audit as requested by the Partners of the Health Care Centre
- Work effectively with other agencies to support effective patient care
- Manage workload, resources and own time effectively in order to support effective and high-quality patient care.
- On identification of any patient / non patient related incident escalate appropriately and complete relevant reporting tool.
Health & safety
The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):
Using personal security systems within the workplace according to practice guidelines
Awareness of standards of infection control and
Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile way, safe and free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
The above duties and responsibilities are intended to represent current priorities and are not meant to be an exhaustive list. The post holder may from time to time be asked to undertake other duties and responsibilities. Any changes to this job description that take account of changing service needs will be made in discussion with the post holder.
Person Specification
Qualifications
Essential
- Good standard of general education with a minimum GCSE English and Maths or equivalent.
Desirable
- NVQ Level 2-3 in Business/Admin
Skills and Abilities
Essential
- An acceptable level of literacy and numeracy skills.
- Computer literacy
- Interpersonal, organisational and administrative skills.
- Ability to learn Clinical System rota.
- Ability to organise and prioritise workload to achieve deadlines.
- Ability to investigate complex patient queries and anomalies when required.
- Ability to monitor and process accurate patient data.
- Commitment to equalities and the promotion of diversity in all aspects of working.
- Being open to innovative thinking and assist in developing new ways of working/systems as required
Experience
Essential
- Experience of patient and customer facing roles.
- Experience of telephone call centres
- Knowledge of implementing a range of administrative procedures
- Knowledge of a range of IT systems packages.
- Awareness of Data Protection and confidentiality issues.
Desirable
- SystmOne
- Experience of Primary Care/GP Practices
Other
Essential
- To adhere to the Practice core values:
- Dignity
- Respect
- Compassion
- Empathy
- Honesty
- Willingness to attend training as deemed appropriate
Person Specification
Qualifications
Essential
- Good standard of general education with a minimum GCSE English and Maths or equivalent.
Desirable
- NVQ Level 2-3 in Business/Admin
Skills and Abilities
Essential
- An acceptable level of literacy and numeracy skills.
- Computer literacy
- Interpersonal, organisational and administrative skills.
- Ability to learn Clinical System rota.
- Ability to organise and prioritise workload to achieve deadlines.
- Ability to investigate complex patient queries and anomalies when required.
- Ability to monitor and process accurate patient data.
- Commitment to equalities and the promotion of diversity in all aspects of working.
- Being open to innovative thinking and assist in developing new ways of working/systems as required
Experience
Essential
- Experience of patient and customer facing roles.
- Experience of telephone call centres
- Knowledge of implementing a range of administrative procedures
- Knowledge of a range of IT systems packages.
- Awareness of Data Protection and confidentiality issues.
Desirable
- SystmOne
- Experience of Primary Care/GP Practices
Other
Essential
- To adhere to the Practice core values:
- Dignity
- Respect
- Compassion
- Empathy
- Honesty
- Willingness to attend training as deemed appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lister Medical Centre
Address
Lister Health Centre Unit 1
Abercrombie Way
Harlow
Essex
CM18 6YJ
United Kingdom
Employer's website
Employer details
Employer name
Lister Medical Centre
Address
Lister Health Centre Unit 1
Abercrombie Way
Harlow
Essex
CM18 6YJ
United Kingdom
Employer's website
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