Job description

Job responsibilities

Job Responsibilities

1. Clinical Care & Patient Management

• Assess, plan, implement, and evaluate individualised nursing care programmes for patients across all age groups.

• Initiate diagnostic processes for patients suspected of having long-term conditions and support them toward self-management.

• Recognise clinical deterioration or complex presentations and refer appropriately to GPs or wider multidisciplinary colleagues.

• Provide travel health risk assessments, vaccinations, and preventative advice appropriate to scope of competence.

2. Medicines & Vaccine Safety

• Ensure safe storage, cold-chain maintenance, stock rotation, and disposal of vaccines and pharmaceutical stock.

• Administer medicines safely via PGDs or Patient Specific Directions (PSDs), recognizing and reporting any adverse events promptly.

3. Infection Control & Safeguarding

• Adhere to strict Infection Prevention and Control (IPC) measures, assisting the IPC Lead with regular clinical environment audits.

• Identify safeguarding concerns regarding vulnerable children or adults and follow practice escalation protocols immediately.

4. Clinical Governance & Team Working

• Participate in clinical audits, significant event analyses, and quality improvement activities to support CQC compliance and high standards of care.

• Engage in multidisciplinary team debriefs, clinical meetings, and daily peer-support sessions.

• Support and mentor nursing trainees, healthcare assistants, and learners attached to the practice.

Person Specification

Experience

Essential

• Demonstrated experience in direct, face-to-face clinical care within an NHS setting.
• Proven competence in administering adult and child immunisations and managing anaphylaxis/resuscitation.
• Experience in chronic disease monitoring and health promotion.
• Understanding of safeguarding standards, infection control, and confidentiality/UK GDPR regulations.

Desirable

• Previous experience working within NHS Primary Care / General Practice.
• Familiarity with EMIS Web and Docman clinical systems.
• Experience working with socio-economically diverse communities and addressing health inequalities.
• Working knowledge of QOF and local primary care enhanced services.

Qualifications

Essential

• Registered Nurse with current, active NMC registration.
• Evidence of ongoing Continuing Professional Development (CPD).

Desirable

• Recognised General Practice Nursing qualification.
• Certificates in Long-Term Condition Management (e.g., Asthma/COPD diplomas, Diabetes care).
• Accredited Cervical Screening qualification.
• Independent / Supplementary Prescribing qualification.

Skills & Attributes

Essential

• Strong communication and interpersonal skills, capable of adapting delivery to overcome cultural or language barriers.
• Excellent time-management and organisational skills to run efficient daily clinics.
• Patient-focused, compassionate, approachable, and non-judgemental manner.
• Ability to work autonomously while remaining an active, supportive team player.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Limelight Health and Well-being Hub

Address

1 St Brides Way

Old Trafford

Manchester

M16 9NW

United Kingdom

Employer's website

https://www.limelighthealthhub.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the job description document attached for full details on the roles and responsibilities for the position.

As a Medical Receptionist, you will have the following key responsibilities:

1.Provide cover on our front reception desks, ensuring that any and all visitors to the practice are welcomed, greeted professionally, and dealt with accordingly, while managing the flow of patients arriving for appointments, prescriptions, or general queries.

2.Cover the inbound call queue, ensuring that all inbound telephone calls are answered in a timely manner and managed appropriately, and dealing with all enquiries efficiently and courteously.

3.Monitor the main email inbox for the practice, escalate urgent queries according to the relevant protocols, and respond to all emails in a timely and professional manner.

4.Make outgoing contact with patients through outbound calls, text messages, emails, or by sending letters through the post as required.

5.Manage appointment booking processes through all streams and for all clinics through using a number of systems such as EMIS, AccuRx, and Docman in line with the relevant criteria.

6.Receive new patient registrations, input them on the system, and file medical records as needed.

7.Process all correspondence received directly from patients or via the postal service, by scanning and filing it in the most appropriate way as soon as possible, whilst always adhering to our policies and processes surrounding Confidentiality and Consent.

8.Receive laboratory specimens from patients, ensuring all their details have been recorded and the correct sample containers have been used, whilst following Health & Safety policy.

9.Tidy the waiting room area and the reception office area at the end of your shift, by appropriately discarding any old or damaged items and paperwork, closing all windows, ensuring premises are kept tidy and secure by switching off all lights and locking away confidential documentation.

10.Have a thorough knowledge of all internal and patient-facing practice policies and procedures, by always following the relevant written protocols.

11.Provide any administrative support required by the clinical staff.

12.Maintain the appropriate level of printed forms and sample pots at the front reception desk.

13.Process any administrative requests from patients, including for non-NHS paid services, such as providing summaries, medication lists, prepared letters, or SARs, and such as updating any contact details on our clinical system in line with the relevant protocols.

Person Specification

Experience

Essential

• Customer service experience - Team working experience - IT experience

Desirable

• Experience of working in a GP practice

Qualifications

Essential

• GCSE Qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Limelight Health and Well-being Hub

Address

1 St Brides Way

Old Trafford

Manchester

M16 9NW

United Kingdom

Employer's website

https://www.limelighthealthhub.nhs.uk/ (Opens in a new tab)