Job description

Job responsibilities

• In accordance with the Practice rota, as agreed, the post-holder will make him/herself available to undertake a variety of duties including surgery consultations, telephone/video consultations. Accurx consultations, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other healthcare workers within the organisation, using current clinical guidelines, NICE/health pathways guidance
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current Practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and Read-Coding patient data
• Attending Practice meetings
• Attending training and events organised by the Practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies & procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

• Use personal security systems within the workplace according to Practice guidelines.
• Awareness of national standards of infection control and cleanliness and regulatory/contractual/professional requirements and good practice guidelines.
• Provide advice on the correct/safe management of the specimens process including collection, labelling, handling, use of correct/clean containers, storage and transport arrangements.
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic/individual infectious circumstances).
• Hand hygiene standards for self and others.
• Manage directly all incidents of accidental exposure.
• Manage and advice relating to infection control and clinically based patient care protocols and implementation of those protocols across the Practice.
• Active observation of current working practices across the Practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process.
• Making effective use of training to update knowledge & skills and initiate and manage the training of others across the full range of infection control and patient processes.
• Monitoring Practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc, and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager.
• Safe management of sharps use, storage and disposal.
• Maintenance of own clean working environment.
• Use appropriate infection control procedures, maintaining work areas in a tidy, clean, sterile and safe way, free from hazards. Initiation of remedial/corrective action where needed or escalate to a responsible manager.
• Actively identify, report and correct health & safety hazards and infection hazards immediately when recognised.
• Keep own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business and assume responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers.
• Undertake periodic infection control training.
• Correct waste and instrument management, including handling, segregation and container use.
• Maintenance of sterile environments.
• Demonstrate due regard for safeguarding and promoting the welfare of children..

Equality and diversity:

• Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation.
• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Qualified GP - MBBS (or equivalent)
• MRCGP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC Registration
• National Performers List registration
• Eligibility to practice in the UK independently

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development

Desirable

• Minimum of two years as a salaried GP
• Experience of QOF and clinical audit
• Experience of medicines management
• General understanding of the GMS/PMS contract

Knowledge & Skills

Essential

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure

Desirable

• Experience of using EMIS clinical system
• Competent in the use of Office and Outlook
• Experience with audit

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Leven & Beeford Medical Practice

Address

29 High Stile

Leven

Beverley

HU17 5NL

United Kingdom

Employer's website

https://www.levenandbeefordmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Dispensing

Dispensing acute prescriptions.

Dispensing repeat prescription requests received by telephone, online, or in writing

Updating patients repeat screens on doctors instructions.

Dispensing black listed prescriptions, pricing and recording them.

Checking colleagues dispensing.

Nomad packaging and checking nomad packs.

Ensuring the dispensary area remains clean and tidy at all times.

Dispensing controlled drug prescriptions in line with regulations, practice procedures and with special care

Following all dispensary standard operating procedures

Prescriptions

Ensuring that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions, to check with the authorising doctor or duty doctor.

Handing out prescriptions and collecting charges as appropriate.

Taking prescription requests online, over the telephone and at the patients hatch.

Collecting private charges for black listed medications, vaccines and holiday prophylactic medication.

Ensuring that all monies received or handled on behalf of the practice are appropriately stored and banked and a record kept of all financial transactions

Sorting, stamping and endorsing prescriptions.

Completing backs of prescriptions.

Generating prescriptions.

Maintaining full and accurate records of all dispensing transactions incorporating the use of computers when appropriate.

Liaise with Pharmacist Manager and Leven Pharmacy Staff as appropriate and to ensure the smooth and efficient running of both dispensary and pharmacy

Repeat prescription line

Stock Control

Operating efficient stock control appropriate to the needs of the practice with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock

Ordering appropriate quantities of goods via the wholesalers computer link.

Checking goods as and when they are delivered and recording generic details.

Returning incorrect goods to the wholesalers.

Stocking shelves, refrigerators and other storage areas using rotation method.

Removing out of date stock from the shelves, refrigerators and other storage areas.

Ensuring that refrigerated items are stored at the appropriate temperature and maintaining a temperature control record/logbook

Disposal of returned unused medicines.

Maximising dispensary profit

Other

Answering telephones

Assist with training of trainee dispensers.

Cover on reception desk if the need arises

Holiday and sickness leave cover as required.

Liaise with Reception Desk staff to ensure smooth and efficient running of both dispensary and reception

Make refreshments for doctors and staff as required

Person Specification

Experience

Essential

• Experience of working in GP dispensary / Community Pharmacy
• Must be able to evidence having dispensed in a GP dispensary or Community Pharmacy for 1000 hours during the past 5 years.

Qualifications

Essential

• Qualified with an NVQ 2 in Dispensing or equivalent
• GCSE grade A to C in English & Maths
• Computer literate

Employer details

Employer name

Leven & Beeford Medical Practice

Address

Doctors Surgery

Rectory Lane

Beeford

DRIFFIELD

YO25 8BA

United Kingdom

Employer's website

https://www.levenandbeefordmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities:

Reception

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice, including recording visits by visitors and checking their identification details
• Receiving and routing of patients consulting with members of the practice team
• Using Care Navigation skills to signpost patients to other relevant services
• Checking patient identification details
• Deal with all general enquiries and explain procedures to patients and their families
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Patient notes and correspondence: retrieve and re-file paper records as required, ensuring strict alphabetical order is adhered to
• Arrange urgent transport for patients attending secondary care services
• Liaise with District Nursing, Health Visiting and other Primary Health Care Team services as requested
• Liaise with reception or other colleagues regarding unresolved or urgent problems
• Record messages (using the computerised practice note or email system as appropriate) for doctors, nurses and administrative staff.
• Helping new reception staff: induction, training and support to agreed standards

Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance with written protocols
• Printing notes summaries for home visits
• Prepare lists for all surgeries and clinics held as required
• Fax and photocopy as requested
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Maximising Practice income from current QOF, LES, DES, commissioning contracts, etc
• Comply with information governance procedures

Appointments

• Process appointment requests from patients for current and future sessions by telephone and in person
• Deal with home visit requests. Enter requests for home visits onto the visit screen in EMIS, ensuring careful recording of all relevant details and where necessary refer to duty doctor
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

Computer

• Familiarity with the Emis web computer system, as well as Clarity TeamNet and any other systems used by the practice
• Liaise with IT for any computer issues
• Registrations of new patients
• Process patients change of address on their records (have knowledge of practice area).
• Action repeat prescription requests (by phone, on paper and online) in accordance with practice procedures and ensure that they are ready for collection by the patient within 48 hours of ordering
• Enter patient information on to the computer as required.
• Scanning letters and documents onto the system in line with practice procedures
• Undertake deduction and amendment requests

Telephone

• Have working knowledge of telephone system, during and after hours.
• Cover for secretary when necessary
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

Other Tasks

• Tidy after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Deal with complaints in accordance with practice complaints procedure
• Make drinks for partners and staff and ensure the kitchen is kept clean and tidy
• Being flexible with the working hours
• Deputising for other colleagues during annual or sickness leave
• Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager or practice administrator or reception supervisor.

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Experience

Essential

• A minimum of 2 years Reception / Customer Service AND administration experience

Desirable

• Experience of working in a GP practice
• Experience of working in primary care

Qualifications

Essential

• Good standard of education - GCSE Grade A to C in English and Maths
• General clerical skills
• Computer literate
• Ability to multi-task
• Excellent interpersonal and communication skills

Desirable

• Knowledge of GP Practice working
• Knowledge of medical terminology
• Experience of EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leven & Beeford Medical Practice

Address

29 High Stile

Leven

Beverley

HU17 5NL

United Kingdom

Employer's website

https://www.levenandbeefordmedicalpractice.nhs.uk/ (Opens in a new tab)