Job description

Job responsibilities

• Greeting patients and visitors in a courteous and professional manner
• Answering telephone calls and managing appointment bookings
• Processing prescriptions, referrals, clinical letters, and samples
• Ensuring the reception area is tidy, organised, and welcoming
• Working as part of a team to support the smooth running of the practice
• Ensuring the delivery of safe, high-quality care to all patients
• Managing the amalgamation and processing of new patient records
• Following all practice policies and procedures
• Completing administrative tasks, including scanning, filing, and data entry
• Liaising with clinicians, patients, and external healthcare professionals
• Ensuring administrative work contributes to meeting QOF, BQC, and IIF KPIs

Person Specification

Qualifications

Essential

• GCSE Grades A - C in English and Maths
• Microsoft literate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alastair Ross Medical Practice

Address

Breightmet Health Centre

Breightmet Fold Lane

Bolton

Lancashire

BL2 6DQ

United Kingdom

Employer's website

https://www.alastairross.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

General reception duties

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with all general queries, explain procedures and make new and follow up appointments

Scanning of patient related documentation and attaching scanned documents to patients healthcare records.

Accept test samples from patients and deal with accordingly

Support all clinical staff with general administrative tasks as requested

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure administrative procedures are completed.

Receiving and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery, including;

Relay of GP advice and test results to patients

Liaison with external organisations as required

Input data into the patients healthcare records as necessary

Maintain a clean and tidy working area at all times

Maintain adequate stationery stocks within the reception office and consulting rooms

Patient notes and correspondence

Retrieve and re-file records as required

ensure correspondence, report, results etc are filed or scanned promptly and in the correct file

Use e-mail and onward correspondence as required and record and action all incoming faxes

Process requests for information I.E SAR and patient online access under the guidance of the team leader

Premises

Complete opening procedures at the start of the day when first to arrive and make all necessary preparations to receive patients

Complete closing procedures at the end of the day ensuring all confidential information is stored away securely and internal lights are off

a. Partake in audit as directed by the audit lead

b. Support administrative and prescribing staff, providing cover during staff absences

c. To support QOF administration team with contacting and inviting relevant patients to the surgery for reviews and procedures

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• E

Desirable

• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Desirable

• Experience of working in a health care setting as a Medical Receptionist/Care Navigator in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Darwen Healthlink

Address

Darwen Health Centre

James Street West

Darwen

Lancashire

BB3 1PY

United Kingdom

Employer's website

https://www.darwenhealthlink.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will work as an integral part of the team ensuring a high quality service to patients. They will be responsible for the co-ordination of all patient facilities in the ward area and ensuring a clean, safe and comfortable environment.

The main elements of the role are ensuring the effective provisions of catering, cleaning and maintenance services on the ward. You will also be required to undertake other non-clinical duties to meet individual patient needs as determined by the ward sister/charge nurse and to liaise with support service departments.

To assist the Ward Sister/Charge Nurse to ensure the appropriate and effective delivery of facilities services in order to properly maintain the patient environment.

The post holder must comply with all relevant policies, procedures and training on infection prevention and control.

*PLEASE APPLY AS SOON AS POSSIBLE*Due to high numbers of applications this post may close before the initial closing date if enough suitable applications are received.

Please see Job Description and Person Specification.

Person Specification

Qualifications & Training

Essential

• Basic Numeracy and Literacy Skills.
• Willingness to take on required training

Desirable

• Health and Safety training
• Data Protection/Information Governance training
• Food safety or equivalent training
• Moving and Handling training

Experience & Knowledge

Essential

• Experience in dealing with public.
• Experience of working in the NHS/Hospital setting.

Desirable

• Experience as a Housekeeper in the NHS
• Experience using ordering systems- stock and menus
• Knowledge of nutrition/hydration specialist diets
• Experience in completing fluid balance and food charts

Skills & Ability

Essential

• Good verbal and written communication skills
• Team working skills
• Ability to prioritise workload
• Good organisational and co-ordinating skills
• Able to work independently and use initiative
• Ability to communicate effectively in English
• Able to escalate concerns
• Honest
• Flexible
• Efficient and enthusiastic
• Good at time keeping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Blackpool Teaching Hospitals NHS Foundation Trust

Address

Blackpool Teaching Hospitals NHS Foundation Trust

Ward 18 Surgical Assessment Unit

Blackpool

FY3 8NR

United Kingdom

Employer's website

https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Person Specification

Qualifications

Essential

• na

Desirable

• na

Experience

Essential

• Experienced medical secretary - at least 2 years experience

Desirable

• Primary care experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodbank Surgery

Address

Woodbank Surgery

2 Hunstanton Drive

Brandlesholme, Bury

Lancashire

BL8 1EG

United Kingdom

Employer's website

https://www.woodbanksurgery.nhs.uk/index.aspx (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SALARIED GENERAL PRACTITIONER

REPORTS TO: PRACTICE MANAGER

RESPONSIBLE TO:GP PARTNERS

Job Summary:

To work as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care whilst complying with the GMS contract. Furthermore, the post-holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

Job Responsibilities:

The following are the core responsibilities of the salaried GP. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. The delivery of highly effective medical care to the entitled population

b. The provision of services commensurate with the GMS contract

c. Generic prescribing adhering to local and national guidance

d. Effective management of long-term conditions

e. Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

f. On a rotational basis, undertake telephone triage and duty doctor roles

g. To undertake home visits where appropriate

h. Maintain accurate clinical records in conjunction with good practice, policy and guidance

i. Working collaboratively, accepting an equal share of the practice workload

j. Adhere to best practice recommended through clinical guidelines and the audit process

k. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

l. Accept delegated responsibility for a specific area (or areas) or the QOF

m. Attend and contribute effectively to practice meetings as required

n. Contribute effective to the development and maintenance of the practice including clinical governance, training, financial management and HR

o. Ensure compliance with the appraisal process

p. Prepare and complete the revalidation process

q. Commit to self-learning and instil an ethos of continuing professional development across the practice team

r. Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

s. Review and adhere to practice protocols and policies at all times

t. Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times

Secondary Responsibilities

In addition to the primary responsibilities, the salaried GP may be requested to:

a. Participate in practice audits as requested

b. Participate in local initiatives to enhance service delivery and patient care

c. Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA)

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

All patients diagnosis and treatments must be held in the STRICTEST CONFIDENCE at all times

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

ANY OTHER DELEGATED DUTIES APPROPRIATE TO THE POST.

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)

Experience

Essential

• Experience of continued professional development
• General understanding of the GMS contract

Desirable

• Experience of medicines management
• Experience of ICB initiatives
• Experience of QOF and clinical audit
• Experience of working in a primary care environment

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

Desirable

• EMIS user skills

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilises resources
• Punctual and committed to supporting the team effort

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Full GMC Registration
• National Performers List registration
• Eligibility to practice in the UK independently

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cleveleys Group Practice

Address

Kelso Avenue

Thornton-cleveleys

Lancashire

FY5 3LF

United Kingdom

Employer's website

https://www.cleveleysgrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Generic responsibilities

All staff at Clayton Medical Centre have a duty to conform to the following:

Equality, Diversity and Inclusion

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness; it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

Health and Safety at Work Act 1974,

Environmental Protection Act 1990,

Environment Act 1995,

Fire Precautions (workplace) Regulations 1999

Coronavirus Act 2020

Other statutory legislation which may be brought to the post holders attention.

Confidentiality

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

Quality and Continuous Improvement (QCI)

To preserve and improve the quality of this organisations outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Clayton Medical Centre continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

Induction

At Clayton Medical Centre, you will be required to complete the induction programme and the practice management team will support you throughout the process.

Learning and development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in, and complete mandatory training as directed by the management team. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate

The post holder will, where appropriate and requested to do so by a line manager, undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences).

The post holder will provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Collaborative working

All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery

Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

All staff, if directed to do so should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.

Plans and outcomes by which to measure success should be agreed.

Managing information

All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.

Data should be reviewed and processed using accurate SNOMED/read codes to ensure easy and accurate information retrieval for monitoring and audit processes.

Service delivery

Staff will be given detailed information during the induction process regarding policy and procedure.

The post holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to.

Security

The security of the organisation is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared.

Professional conduct

All staff are required to dress appropriately for their role.

Leave

All personnel are entitled to take leave and are encourage to spread this throughout the year. Leave cannot be carried over.

Primary key responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a.Maintain and monitor the practice appointment system

b.Process personal, telephone and e-requests for appointments

c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately, recording the contact in the patient record

d.Signpost patients to the correct service

e.Initiating contact with and responding to, requests from patients, team members and external agencies

f.Clinically code data on EMIS.

g.Photocopy documentation as required

h.Ensure new and temporary registrations and relevant patient information is passed to the registrations administrator as required

i.Input data into patients healthcare records as necessary

j.Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

k.Manage all queries as necessary in an efficient manner

l.Carry out system searches as requested

m.Maintain a clean, tidy, effective working area at all times

n.Monitor and maintain the reception area and notice boards

o.Support all clinical staff with general tasks as requested

Secondary responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

a.Partake in audit as directed by the management team

b.Support administrative staff, providing cover during staff absences

c.Action incoming and outgoing emails and correspondence as necessary

d.Scan patient related documentation and attach scanned documents to patients healthcare records

e.Complete opening and closing procedures in accordance with the duty rota

f.As required support the Prescription Administrator in the management of repeat prescriptions, ensuring they are handed over for processing accurately and efficiently

g.Participate in the receptionist rota to maintain appropriate cover

h.Support the Reception Supervisor in producing and maintaining the duty rota

i.Support the practice manager with all Patient Participation Group related matters

j.Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

Person Specification

Experience

Essential

• Working with the General Public Administrative Duties

Desirable

• Working in a Health Care Setting

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Maths and English (Grade C or above - or equivalent) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Maths and English (Grade C or above - or equivalent) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care

Experience

Essential

• Working with the General Public Administrative Duties

Desirable

• Working in a Health Care Setting

Other

Essential

• Flexible to work any time Monday to Friday between 7.45am and 6.30pm. DBS check essential for this role.

Skills, behaviours and Knowledge

Essential

• Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure.

Desirable

• EMIS user skills.

Personal Qualities

Essential

• Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clayton Medical Centre

Address

Wellington Street

Clayton Le Moors

Accrington

Lancashire

BB5 5HU

United Kingdom

Employer's website

https://www.claytonmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

MEDICAL RECEPTIONIST

We are looking for a Medical Receptionist to join our team.

The successful candidate needs to provide efficient, helpful and supportive reception and administration services to patients and our health professionals.

As a medical receptionist you will be responsible for meeting and greeting patients, answering telephone calls, dealing with queries, booking appointments via the EMIS system and data inputting.

Previous Medical Reception experience along with working knowledge of the EMIS system would be an advantage but is not essential as full training will be provided.

This is a fast paced role where you need to be able to effectively multi task whilst ensuring a quality, effective and caring service is provided.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Experience of working as a Medical Receptionist

Desirable

• Experience of the GP Practice EMIS System.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oakenhurst Medical Practice

Address

Simmons Street

Blackburn

BB2 1AX

United Kingdom

Employer's website

https://www.oakenhurstmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Maintain up to date skills and knowledge, maintaining awareness of professional issues at an advanced level

Assess effectiveness of own clinical practice and care delivery through self-reflection and peer review, as well as benchmarking and formal evaluation

Promote evidence-based practice through the use of latest research-based guidelines and the development of practice based research

Participate in continuing professional development opportunities to ensure up to date evidence-based knowledge and competence in all aspect of the role is maintained

Develop and maintain a Personal Learning Plan

Maintain their professional registration

Work within the latest Code of Professional Conduct

Record accurate consultation data in patients records in accordance with the latestguidance and other pertinent standards

Keep up to date with the pertinent health-related policy and work with Locality team to consider the impact and strategies for implementation

Work collaboratively with colleagues within and external to the PCN

Participate in multi-disciplinary protocol and clinical pathways

Participate in audits and inspections as appropriate

Participate in PCN meetings reporting progress as required

Practice in compliance with their respective code of professional conduct and within their scope of practice, being responsible and accountable for their decisions, actions and omissions at this level of practice

Demonstrate a critical understanding of their broadened level of responsibility and autonomy and the limits of own competence and professional scope of practice, including when working with complexity, risk, uncertainty and incomplete information

Act on professional judgement about when to seek help, demonstrating critical reflection on own practice, self-awareness, emotional intelligence, and openness to change

Work in partnership with individuals, families and carers, using a range of assessment methods as appropriate

Demonstrate effective communication skills, supporting people in making decisions, planning care or seeking to make a positive change

Use expertise and decision-making skills to inform clinical reasoning

Initiate, evaluate and modify a range of interventions which may include prescribing medicines, therapies, lifestyle advice and care

Exercise professional judgement to manage risk

Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice

Implement and evaluate individual specialised treatment plans for chronic disease patients

Identify, manage and support patients at risk of developing long-term conditions, preventing adverse effects to the patients health

Be a professional role model for the organisation

Actively engage in peer review to inform own and others practice, formulating and implementing strategies to act on learning and make improvements

Actively seek feedback and involvement from individuals, families, carers, communities and colleagues in the co-production of service improvements

Critically assess and address own learning needs, negotiating a personal development plan that reflects the breadth of ongoing professional development across the four pillars of advanced clinical practice (clinical practice, leadership and management, education and research).

Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as required

Maintain accurate clinical records in conjunction with extant legislation and to ensure SNOMED CT codes are used effectively

Develop, implement and embed an effective call/recall system

Critically appraise and synthesise the outcome of relevant research, evaluation and audit, using the results to underpin own practice and to inform that of others

Develop and implement robust governance systems and contribute to practice targets QOF, etc., complying with local and regional guidance

Chaperone patients where necessary

Support the team in dealing with clinical emergencies

Support the team with all safeguarding matters in accordance with local and national policies

Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately

Deliver opportunistic health promotion where appropriate

Support the IPC lead, ensuring compliance, and undertaking audit as necessary

Monitor and ensure the safe storage, rotation and disposal of medicines

Undertake overall management of a clinical team, providing guidance when necessary, acting as a mentor to students and newly qualified staff

Maintain an effective clinical staff rota ensuring all clinics are staffed appropriately

Participate in local initiatives to enhance service delivery and patient care

Support and participate in shared learning within the organisation

Develop an area of specialist interest, taking the lead within the organisation

Continually review clinical practices, responding to national policies and initiatives where appropriate

Participate in the review of significant and near-miss events applying a structured approach i.e., root cause analysis RCA

Commensurate with their role, support the development of clinical services within the organisation, liaising with external agencies and professional organisations as required

Develop practice administrative and clinical protocols in line with the needs of the patient and current legislation

Person Specification

Qualifications

Essential

• NMC Registered & Qualified independent prescriber. Educated to Masters Degree level as an Advanced Clinical Practitioner.

Desirable

• Teaching or Mentoring experience and/or qualification

Experience

Essential

• Minimum of 5 years post registration experience Experience in the management of long term conditions for example asthma, COPD, diabetes, coronary heart disease Evidence of appropriate continuing professional development activity to maintain up to date knowledge and on going competence in all aspects of the NP role Proven ability to evaluate the safety and effectiveness of their own clinical practice

Desirable

• Interpreting and implementing local and National policy agendas for health Experience of undertaking audit

Knowledge and skills

Essential

• Understanding and knowledge of policy developments in regards to the delivery of primary care services including General Practice, the GMS/PMS contract, Clinical Governance, Quality and Outcomes Framework and Local/Directed Enhanced Service contracts Understanding of evidence-based practice Knowledge of national standards that inform practice for example National Service Frameworks, NICE guidelines Understanding of their accountability arising from NMC Code of Professional Conduct 2009 and medico-legal aspects of the Nurse practitioner role Understanding of equal opportunity and diversity issues Understanding and maintaining effective communication pathways within the organisation, the PCN and with key external stakeholders
• Effective time management and ability to prioritise workload Excellent interpersonal, verbal and written communication skills Able to analyse data and information; drawing out implications for the patient/impact on care plan Working at a masters level aware or equivalent that encompasses the four pillars of clinical practice, leadership and management, education and research, with demonstration of core capabilities and area specific clinical competencies

Desirable

• Experience of using medical software package Flexibility to work outside core hours Proven record of effective use of networking and influencing skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Lancashire Alliance

Address

Burnley Business Centre

Empire Way

Burnley

BB12 6HH

United Kingdom

Employer's website

https://eastlancashirealliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Prescribing Support

Support the Practice Pharmacist and GPs with medicines reconciliation, including processing medication changes from hospital correspondence and new patient registrations.

Assist with identifying and escalating medication discrepancies, safety concerns, or prescribing errors in line with clinical governance processes.

Support medication reviews by gathering relevant information, preparing searches, and assisting with audit activity.

Help deliver agreed prescribing improvements and medicines optimisation initiatives in line with national guidance e.g. NICE, MHRA and local prescribing priorities.

Contribute to initiatives that reduce medicines waste and improve patient compliance.

Liaison and Communication

Act as a point of contact for medicationrelated queries from patients, pharmacies, care homes, and other healthcare professionals.

Liaise with practice staff and the wider PCN multidisciplinary team to ensure consistent and efficient medicines management processes.

Communicate clearly with patients and carers about the appropriate use of medicines, both verbally and in writing.

Support practice communication by distributing medicines management information and assisting with patient letters or prescribing updates.

Audit, Data & Reporting

Support and manage data collection for medicines management audits and prescribing reviews.

Monitor prescribing activity against national and local targets and contribute to the production of prescribing reports.

Collate and interpret audit findings, make recommendations for improvement, and support implementation of postaudit

Operational & Administrative Support

Work jointly with prescription clerks to ensure robust recall and monitoring systems for highrisk medicines.

Provide cover for prescription clerks as required, including processing repeat and acute prescription requests in accordance with practice protocols.

Support the implementation and development of medicines management systems such as repeat dispensing schemes and pharmacyled services.

Training, Quality & Development

Support and deliver training for practice staff on prescribing systems and protocols, alongside the Practice Pharmacist.

Contribute to the induction of trainees and learners by providing information on practice prescribing policies.

Participate in audits, service development projects, and the development of prescribing policies and standard operating procedures.

Engage in personal and professional development, appraisal, and ongoing training.

Professional Standards, Safety & Confidentiality

Maintain patient confidentiality and comply with data protection, equality, diversity, and health & safety policies at all times.

Promote safe working practices and contribute to maintaining a safe and secure practice environment.

Manage workload effectively, take responsibility for the quality of own work, and contribute to continuous service improvement.

Team Collaboration

Work closely with GPs, pharmacists, nurses, and other administrative staff to ensure safe and efficient prescribing processes.

Participate in meetings, training, and service improvement initiatives related to medicines management.

Provide support during audits and contribute to compliance with CQC and NHS standards.

Other tasks

The ability to work in a well organised and professional manner to meet the demands of the work, maintaining concentration and accuracy.

Ability to work alone or as part of a team.

Fire Warden and associated responsibilities.

Chaperoning and assisting patients to consulting rooms

Possess the ability to motivate, organise and prioritise your own workload.

To undertake any other responsibilities, to maintain a high standard and efficient service.

Person Specification

Experience

Desirable

• Desirable Experience Criteria
• Previous experience working as a Pharmacy Technician within General Practice, a Primary Care Network (PCN) or another primary care setting.
• Experience of medicines optimisation and supporting medication reviews.
• Experience undertaking medicines reconciliation following hospital discharge or outpatient appointments.
• Experience processing and managing repeat prescriptions in line with prescribing protocols.
• Experience of working with clinical systems such as EMIS Web, SystmOne or similar healthcare software.
• Experience of identifying and resolving medication-related queries from patients and healthcare professionals.
• Experience supporting patients with long-term conditions and medication adherence.
• Experience carrying out audits, quality improvement initiatives or prescribing safety projects.
• Experience working collaboratively within a multidisciplinary healthcare team.
• Experience liaising with community pharmacies, secondary care providers and care homes.
• Knowledge of national prescribing guidance, medicines safety alerts and NHS medicines management processes.
• Experience providing training, advice or support to colleagues on medicines-related matters.

Qualifications

Essential

• Good standard of education, including GCSE (or equivalent) Maths and English at Grade C/4 or above.
• Knowledge of medicines management, clinical governance and patient confidentiality.

Desirable

• Accredited Checking Pharmacy Technician (ACPT) qualification.
• Medicines Optimisation or Primary Care Pharmacy qualification/training.
• Experience working within General Practice, Primary Care Network (PCN) or GP Federation settings.
• Qualification or training in medication review, long-term condition management or prescribing support.
• Leadership, mentoring or supervision training.
• Training in quality improvement, audit and clinical system reporting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Thornton Practice

Address

Church Road

Thornton-Cleveleys

Lancashire

FY5 2TZ

United Kingdom

Employer's website

https://www.thedoctors.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Undertake regular ward rounds within designated care homes.
• Assess, diagnose, and manage acute and chronic health conditions.
• Independently prescribe medication in line with clinical guidelines.
• Conduct comprehensive clinical assessments and formulate management plans.
• Manage unplanned and urgent care presentations.
• Support proactive management of frail and vulnerable patients.
• Work collaboratively with care home staff, community teams, social care, and secondary care providers.
• Provide clinical leadership and education to colleagues where appropriate.
• Maintain accurate and contemporaneous clinical records.
• Participate in clinical governance, audit, and quality improvement activities.

Person Specification

Qualifications

Essential

• Registered Nurse with current NMC registration.
• Master's level qualification in Advanced Clinical Practice or equivalent.
• Independent Non-Medical Prescriber qualification.
• Significant experience working as an Advanced Nurse Practitioner in Primary Care, Community Care, or Urgent Care settings.
• Excellent assessment, diagnostic, and clinical decision-making skills.
• Ability to work autonomously within professional scope of practice.
• Strong communication and multidisciplinary team-working skills.
• Full UK driving licence and access to a vehicle.

Desirable

• Experience of working with care home residents and frailty services.
• Qualification or experience in geriatric medicine or long-term condition management.
• Experience of clinical leadership and service development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Issa Medical Centre

Address

73 St Gregory Road

Preston

Lancashire

PR1 6YA

United Kingdom

Employer's website

https://www.issamedicalgroup.co.uk (Opens in a new tab)

Job description

Job responsibilities

Participate in the administrative and professional responsibilities of the practice team

Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes

Ensure the clinical computer system is kept up to date with accurate details recorded

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice

Ensure collection and maintenance of statistical information required for regular and ad hoc reports

• Ensure all mandatory training is completed on an annual basis including; safeguarding, confidentiality, Equality + Diversity etc.

Attend and participate in practice meetings as required

Assist in formulation of practice philosophy, strategy and policy

Restocking and maintenance of clinical areas and consulting rooms.

To assist in seasonal and special projects as requested e.g. flu campaign

• Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to
• Ensure correspondence, reports, results etc are filed in correct records
• Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover
• Ensure total familiarity with all appointment systems including regular and incidental variations

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

  In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

  Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Good General Education

Desirable

• Qualified in Phlebotomy

Experience

Essential

• Experience within a health care setting working within a nursing team
• Experience of dealing with vulnerable patients

Desirable

• Experience of working in a GP Practice
• Experience of working in primary care

Knowledge & Skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills
• Good organisational skills
• Good team working skills
• Effective time management skills
• Ability to work independently following verbal or written instructions
• Adaptable to change
• An understanding, acceptance and adherence to the need for strict confidentiality
• Able to work on own initiative
• Able to work under pressure and remain calm
• Flexible and adaptable
• Aware of own limitations
• Keen to develop
• Computer literate

Desirable

• Basic IT Skills
• Knowledge of EMIS clinical system
• Skills in Phlebotomy, ECGs, Patient Health Checks, Blood Pressures
• Basic first aid knowledge
• Health and safety awareness
• Awareness of Blood Borne Viruses

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Irwell Medical Practice

Address

Irwell Mill

Rochdale Road

Bacup

Lancashire

OL13 9NR

United Kingdom

Employer's website

https://irwellmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The post holder will provide comprehensive secretarial and administrative support to the clinical team whilst also supporting the reception function of the practice as required.

The role involves managing referrals, processing correspondence, audio/copy typing, liaising with patients and external healthcare providers, and assisting with the smooth day-to-day running of the practice reception service.

The post holder must maintain strict confidentiality at all times and work in accordance with practice policies, NHS guidance, GDPR, and information governance requirements.

What We're Looking For

Essential Skills and Experience

• Excellent typing and keyboard skills with good attention to detail
• Comfortable using computers and everyday software, including Microsoft Word, Outlook, and other office applications
• Previous administrative, secretarial, or customer service experience
• Strong organisational skills and the ability to manage competing priorities
• Excellent communication and interpersonal skills
• A professional, caring, and confidential approach when dealing with patients and sensitive information
• Ability to work effectively both independently and as part of a team

Desirable Skills and Experience

• Experience working in a GP practice, NHS, or healthcare setting.
• Knowledge of NHS referral processes.
• Experience using EMIS Web
• Audio typing experience.
• Understanding of medical terminology.

Person Specification

Experience

Essential

• Experience
• Previous administrative or secretarial experience.
• Experience of dealing with the public/customer service.
• Excellent keyboard and IT skills.
• Experience managing confidential information.
• Good typing skills
• Knowledge and Skills
• Excellent communication and interpersonal skills.
• Good organisational and time management skills.
• Ability to prioritise workload effectively.
• Accurate typing and data entry skills.
• Ability to work under pressure in a busy environment.
• Professional and empathetic manner.
• Good working knowledge of Microsoft Office systems.
• Personal Attributes
• Reliable and flexible.
• Team player.
• Professional appearance and manner.
• Ability to maintain confidentiality at all times.

Desirable

• Desirable Criteria
• Previous experience working within a GP practice or NHS setting.
• Knowledge of NHS referral pathways.
• Experience using EMIS Web
• Audio typing experience.
• Understanding of medical terminology.
• Knowledge of NHS confidentiality and information governance requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ramsbottom Group Practice

Address

Ramsbottom Health Centre

Carr Street

Ramsbottom

Lancashire

BL0 9DD

United Kingdom

Employer's website

https://www.ramsbottomhc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The radiological workload and complexity within the department has increased markedly and is continuing to do so in keeping with national trends. The PFI scheme and Managed Equipment Service has expanded the department dramatically since the new facilities opened. The department has a progressive outlook and has embraced many new techniques.

The successful candidate with help maintain the expanding workload of the department including supporting the extensive department input into MDT meetings, to meet waiting list targets and to enable the introduction of extended working.

The departments current consultants operate very much as a team and are looking for colleagues who are keen to work in this environment. The successful candidate will be expected to contribute to the general workload.

The successful candidate will support the existing Radiologists. This is an additional post to help support the expanding workload.

The department receives 3-5 Radiology SpRs from the Northwest School of Radiology Training Scheme. All consultants are involved in supervision and training of trainees both on site.

The applicant will be contracted for 10 Programmed Activities as per the new consultant contract, 8 related to direct clinical care. 2 for supporting professional activity.

2 SPA is towards individual Core CPD for appraisal and revalidation, Audit and Clinical Governance, Mandatory training and departmental meetings and teaching and Clinical Supervision

The degree of subspecialty work to general is flexible depending on the individuals experience. The appointee would be expected to cover for colleagues around study and sick leave and a degree of flexibility within the job plan is expected

The appointee will have a responsibility for the running of their clinical service, integrating this with the department as a whole and ensuring appropriate communication with general practitioners, managers and hospital committees. The appointee will be responsible for contributing to the achievement of relevant aspects of the Trusts contractual obligations and business plans.

The appointee will be expected to ensure their clinical service is in accordance with the principles of Clinical Governance which must include appropriate clinical audit, clinical targets, Key Performance Indicators (KPIs), evidence-based practice and continued personal educational and professional development. They will be expected to comply with existing appraisal procedures, job planning procedures and revalidation procedures

To observe the provisions of and adhere to all Trust policies and procedures.

To actively participate in annual performance review to identify personal development needs.

To attend Trust Statutory and Mandatory training sessions as required and any other training courses relevant to the post.

To fully comply with the relevant sections of the Health and Safety at Work Act

To be aware of the confidential aspects of the post. To keep up to date with the requirements of information governance; undertake mandatory training and follow Trust policies and procedures to ensure that trust information is dealt with legally, securely, efficiently and effectively

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Full GMC registration at the time of appointment
• MBBS or equivalent medical qualification
• MRCP or equivalent medical qualification
• MD/PHD or equivalent medical qualification

Experience

Essential

• Broad training and experience in General Radiology
• Subspecialty experience in GI and Urological Imaging
• Competence in CT, MRI, ultrasound, and fluoroscopic examinations
• Ability to independently report emergency and acute imaging studies
• Experience participating in multidisciplinary team (MDT) meetings

Desirable

• Experience in image-guided interventions

Skills

Essential

• High standard of diagnostic and communication skills
• Ability to prioritise workload and work effectively under pressure
• Commitment to safe, patient-centred care
• Evidence of maintaining up-to-date clinical knowledge

Other

Essential

• Understanding of clinical governance and audit
• Participation in audit and quality improvement activities
• Experience teaching undergraduate and postgraduate staff
• Commitment to education and training
• Ability to work collaboratively within multidisciplinary teams
• Evidence of organisational and time management skills
• Excellent verbal and written communication skills
• Ability to build effective working relationships with colleagues and patients
• Professional, reliable, and flexible approach
• Commitment to continuing professional development (CPD)
• Ability to work independently and as part of a team
• Eligibility to work in the UK

Desirable

• Evidence of leading audit or service improvement projects
• Educational or clinical supervisor accreditation
• Leadership or management training
• Experience in service development
• Experience managing complex or challenging situations
• Full UK driving licence if role requires cross-site working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Southport

Town Lane Kew

Southport

PR8 6PN

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• Enter tertiary referral letter details accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the outpatient entry is attached to the correct 18 week pathway with appropriate referral/pathway/referral source code.
• To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Outpatient Managers, Directorate Managers and clinical support staff). Escalating any issues/breaches to the Team Leader/Administration Services Co-ordinator.
• Meet/liaise with Consultants on a regular basis in order to manage outpatient clinics lists effectively whilst working within the Department of Health guidelines. Be responsible for the updating and accuracy on electronic systems.
• Independently compile clinic status lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and NHS e-referral.
• Liaise with Team Leader/Outpatient Manager and/or Directorate Managers to ensure clinic sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into clinic session.
• Book appointments using the PAS/NHS e-referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional outpatient clinics.
• Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements.
• To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within sostenuto independently
• Order interpreters for patients attending outpatient clinics by e-mail.
• To arrange patient appointments by telephone/letter ensuring that patients are offered choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution.
• Order all necessary equipment for appointments via Outpatient Managers by e-mail.
• Responsible for informing the Radiology/Cardio-Respiratory Department of additional clinics arranged.
• Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues.
• Manage Netcall reminder report ensuring outpatient slots are backfilled maximising outpatient capacity.
• Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding outpatient waiting list enquires. Significant conversations including outcomes are to be recorded on PAS.
• Monitor and maintain the Patient Target Lists (PTL) for each speciality and individual Consultants, including the maintenance of the RTT and liaise with Directorate Managers on a regular basis.
• Monthly validation of 18 week (PTL) for each speciality to maintain 18 weeks, ensure patient availability and/or still require appointment.
• Monitor and maintain the Outpatient waiting list reports for individual specialities ensuring that all patients are booked in accordance with Multi-Disciplinary Team guidelines and Department of Health guidelines.
• Book linked appointments foe ENT and Ophthalmology prior to appointment date.
• Complete data checks on computerised systems (PAS, NHS e-referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc.
• Complete Netcall cancellation report, slot availability report within ers, sostenuto, net account on a daily basis.
• ASI report managed independently within DOH guidelines for Paper Switch Off Compliance
• Management of pas admin reports, clinic changes/amendments for all specialty clinics and directorates
• Set up and amendments of clinic schedules on PAS system
• Training/mentoring of staff on all roles within the Appointments Department
• To ensure that all two week rule referrals/upgrades are managed independently within DOH guidelines on PAS and NHS e-referral system.
• To ensure all case notes are requested and available for appointments in line with local standards and protocols. Ensure that any documentation in relation to the patient is sent to the Health Records Department to be scanned onto EDMS (Electronic Document Management System). To file all correspondence and documents, as required, thereby maintaining an effective filing system.
• Organise and order stationary items as appropriate.
• Deal appropriately with concerns from staff in line with Trust policy.
• To provide cover for colleagues during periods of annual leave and sickness. Mentor and train relevant staff as required by the Team Leaders or Administrative Services Co-ordinator.
• Participate in call centre rotation.
• Liaise with other hospitals both NHS and private, GPs, secretarial, clerical, wards, and cancer services.
• Following PTL meeting, complete actions for individual specialities and update capacity for Directorate Managers.
• To work in a flexible manner in accordance with the Trust policy.
• Any other duties required by Line Manager.
• Audit Patients on an Open Hold

Person Specification

Qualifications

Essential

• Educated to GCSE level and/or equivalent qualification and/or equivalent experience
• NVQ Level 2 in Business Administration and working towards Level 3 and/or equivalent knowledge through formal training and/or experience

Experience

Essential

• Call Centre Experience
• Excellent IT skills with knowledge and experience of Microsoft office products
• Previous clerical experience

Desirable

• Knowledge of medical terminology

Skills

Essential

• Word Processing Skills
• Self-motivated and able to work with limited supervision
• Ability to use own initiative and respond to new challenges
• Ability to manage/prioritise own workload
• Excellent communication skills
• Ability to accurately maintain computerise and manual systems
• Ability to manage difficult/sensitive situations
• Ability to work as part of a team
• Ability to mentor and train stafF

Desirable

• Experience of mentoring and training staff
• Time management skills
• Excellent interpersonal and influencing skills
• Good understanding of Trust internal policies as appropriate

Other

Essential

• Ability to build and maintain good working relationships

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

St Helens Hospital

Marshalls Cross Road

St Helens

WA9 3DA

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

• Enter tertiary referral letter details accurately onto the Patient Administration System (PAS) on a daily basis adhering to the timescales within the Trust Patient Access Policy and ensuring the outpatient entry is attached to the correct 18 week pathway with appropriate referral/pathway/referral source code.
• To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Outpatient Managers, Directorate Managers and clinical support staff). Escalating any issues/breaches to the Team Leader/Administration Services Co-ordinator.
• Meet/liaise with Consultants on a regular basis in order to manage outpatient clinics lists effectively whilst working within the Department of Health guidelines. Be responsible for the updating and accuracy on electronic systems.
• Independently compile clinic status lists 6 weeks in advance, taking into account the composition of lists to include, clinical urgency, diagnostic investigations, therapeutic investigations, complex procedures and 18 week referral to treatment target. Inputting information on to PAS and NHS e-referral.
• Liaise with Team Leader/Outpatient Manager and/or Directorate Managers to ensure clinic sessions are utilised when Consultants are on leave. If Consultants are on annual leave/professional leave ensure that Registrar/Staff Grade cover is in place prior to booking patients into clinic session.
• Book appointments using the PAS/NHS e-referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with nursing staff to provide additional outpatient clinics.
• Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements.
• To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within sostenuto independently
• Order interpreters for patients attending outpatient clinics by e-mail.
• To arrange patient appointments by telephone/letter ensuring that patients are offered choice of date with reasonable notice in accordance with the current operating framework and the NHS constitution.
• Order all necessary equipment for appointments via Outpatient Managers by e-mail.
• Responsible for informing the Radiology/Cardio-Respiratory Department of additional clinics arranged.
• Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues.
• Manage Netcall reminder report ensuring outpatient slots are backfilled maximising outpatient capacity.
• Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding outpatient waiting list enquires. Significant conversations including outcomes are to be recorded on PAS.
• Monitor and maintain the Patient Target Lists (PTL) for each speciality and individual Consultants, including the maintenance of the RTT and liaise with Directorate Managers on a regular basis.
• Monthly validation of 18 week (PTL) for each speciality to maintain 18 weeks, ensure patient availability and/or still require appointment.
• Monitor and maintain the Outpatient waiting list reports for individual specialities ensuring that all patients are booked in accordance with Multi-Disciplinary Team guidelines and Department of Health guidelines.
• Book linked appointments foe ENT and Ophthalmology prior to appointment date.
• Complete data checks on computerised systems (PAS, NHS e-referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc.
• Complete Netcall cancellation report, slot availability report within ers, sostenuto, net account on a daily basis.
• ASI report managed independently within DOH guidelines for Paper Switch Off Compliance
• Management of pas admin reports, clinic changes/amendments for all specialty clinics and directorates
• Set up and amendments of clinic schedules on PAS system
• Training/mentoring of staff on all roles within the Appointments Department
• To ensure that all two-week rule referrals/upgrades are managed independently within DOH guidelines on PAS and NHS e-referral system.
• To ensure all case notes are requested and available for appointments in line with local standards and protocols. Ensure that any documentation in relation to the patient is sent to the Health Records Department to be scanned onto EDMS (Electronic Document Management System). To file all correspondence and documents, as required, thereby maintaining an effective filing system.
• Organise and order stationary items as appropriate.
• Deal appropriately with concerns from staff in line with Trust policy.
• To provide cover for colleagues during periods of annual leave and sickness. Mentor and train relevant staff as required by the Team Leaders or Administrative Services Co-ordinator.
• Participate in call centre rotation.
• Liaise with other hospitals both NHS and private, GPs, secretarial, clerical, wards, and cancer services.
• Following PTL meeting, complete actions for individual specialities and update capacity for Directorate Managers.
• To work in a flexible manner in accordance with the Trust policy.
• Any other duties required by Line Manager.

Person Specification

Qualifications

Essential

• Educated to GCSE level and/or equivalent qualification and/or equivalent experience
• NVQ Level 2 in Business Administration and working towards Level 3 and/or equivalent knowledge through formal training and/or experience

Knowledge & Experience

Essential

• Call Centre experience
• Excellent IT skills with knowledge and experience of Microsoft office products
• Previous clerical experience

Desirable

• Previous NHS experience
• Knowledge of medical terminology
• Experience of mentoring and training staff

Skills

Essential

• Word Processing Skills
• Self-motivated and able to work with limited supervision
• Ability to use own initiative and respond to new challenges
• Ability to manage/prioritise own workload
• Excellent communication skills
• Ability to accurately maintain computerise and manual systems
• Ability to work as part of a team

Desirable

• Ability to mentor and train staff
• Excellent time management skills
• Excellent interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

St Helens Hospital

Marshalls Cross Road

St Helens

WA9 3DA

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties of the Post

The postholder is expected to work on the middle-grade tier rota in the department and provide the relevant expertise and experience necessary to ensure the efficient primary management of emergency cases. The postholder will be required to work with the other team members in the management of the department workload. The postholder will also be expected to provide supervision to the junior members of the team.

The postholder will be expected to undertake full clinical duties, including the immediate care of critically ill patients attending the Emergency Department and patients presenting with major and minor injuries. This will include initial resuscitation where appropriate, diagnosis, management and treatment, referral and discharge under the guidance of the Consultants. Referrals may be made to GPs, appropriate specialist teams for continued hospital care, or other relevant services.

The postholder will be expected to follow the various guidelines and protocols issued in the department. In the case of major trauma, cardiac arrests and critically ill patients attending the department, the postholder will be expected to act in a team leadership role, following appropriate life support guidelines.

Postholders would be expected to gain and maintain certification in ALS, ATLS, APLS or recognised equivalents to these courses.

In light of changing work practices, the work programme may need to be varied in the future. This will be done only after consultation with the incumbent of the post. As duty hours require the incumbent to be present in the department, no on-call or residential accommodation is offered with this post.

In exceptional circumstances, additional duties outside normal rostered hours may be required to ensure the continuation of essential patient care. So far as is consistent with the proper discharge of the above duties, the postholder may be required to deputise from time to time for absent colleagues.

An educational mentor will be provided to support the professional and personal development of the postholder. The Consultants will act as educational mentors and will meet with the postholder on a regular basis.

Teaching, Audit & Research

The postholder will be expected to participate in teaching and training of junior doctors, medical students, nurses and paramedical staff as directed by the Clinical Lead. The postholder will also be expected to participate in the educational programme and attend relevant postgraduate courses in accordance with local and national CME requirements.

The postholder will also be expected to participate in the departmental audit programme. Clinical research will be encouraged.

Study and Training

Postgraduate study is encouraged. In-service training is available and clinical meetings are held in the Department. There is an excellent postgraduate medical centre at Royal Blackburn Hospital which provides excellent library facilities and an active teaching programme, including guest speakers, clinical conferences and departmental tutorials. Study leave is awarded at the discretion of the Clinical Lead.

Person Specification

Qualifications

Essential

• Full registration and licence to practice with General Medical Council

Desirable

• A higher qualification e.g. MD or MSC
• MRCEM

Training

Essential

• Minimum of four years experience post graduation
• Satisfactory completion of previous posts providing professional training in Emergency Medicine
• Attendance at appropriate professional meetings and courses

Desirable

• Experience in other areas
• Experience and training in Acute Medicine, paediatrics, Anaesthetics, ICU

Experience

Essential

• Management of wide range of Emergency and Urgent care conditions
• ALS, APLS and ATLS certificates
• Evidence of undergraduate and postgraduate teaching
• Understanding of and experience performing audit
• Awareness of basic research methods
• Familiarity with evidence based practice.

Desirable

• Attendance at courses in teaching, appraisal and mentorship
• Previous research projects/publications

Continuing Professional Develop

Essential

• Clear commitment to lifelong learning
• Experience of evidence based medicine
• Ability to keep up to date in the speciality

Desirable

• Membership of appropriate post graduate societies
• IT skills

Personal Skills

Essential

• Ability to communicate and liaise effectively with patients, their parents and other relatives and with colleagues and staff in all disciplines
• Experience of supervision of junior staff
• Ability to lead the development of services and provoke best practice amongst the colleagues
• Ability to work in a team with professional colleagues both medical and from other disciplines

Desirable

• Attendance at e.g. Death/Bereavement or Breaking News workshops and Counselling courses
• Evidence of development of leadership within the work environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

East Lancashire Hospitals NHS Trust

East Lancashire Hospitals NHS Trust

Blackburn

BB2 3HH

United Kingdom

Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)