Job description

Job responsibilities

Job Description:

• Undertake Primary Healthcare (PHC) clinics for Military and entitled personnel.
• Examinations and Occupational Health (OH) fitness for work assessments within the locum doctors scope of experience and qualification.
• To inform the local medical authority of any case that may affect a servicepersons ability to undertake their duties.
• To complete reports and documentation in accordance with MOD policy or the requirements of any other government department.
• To attend individual management reviews or case conferences with Primary Healthcare (PHC) and/or line management as required.

Person Specification

Qualifications

Essential

• Essential requirements/ Qualifications/ Experience:
• Registration with the General Medical Council both on the main register and on the General Medical Council (GMC) GP Register without Restrictions.
• Must have a current, satisfactory in date annual appraisal in line with the requirements of the General Medical Councils (GMCs) Good Medical Practice (GMP).
• Must be in date and able to provide certification for Safeguarding Children and Young People and Safeguarding Adults up to and including Level 3 training.
• Must be on the UK NHS Performers List and provide an NHS Performer number.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Honeybeerecruitment.com Ltd. trading as Military Medical Personnel (MMP)

Address

Preston

Lancashire

PR4 3JQ

United Kingdom

Employer's website

https://www.militarymedicalpersonnel.com/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice

• Assess and holistically clinically examine patients with both minor and complex needs through history taking, physical examination and appropriate use of investigations to confirm diagnosis.
• Plan, implement and evaluate an effective management plan for the patient, ensuring safe discharge/referral and/or transfer to an appropriate health care service.
• Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions.
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.
• Refer and discharge safely ensuring that safety-netting advice is offered.
• Triage telephone referrals, calls from external clinicians, patients and others into a range of services appropriately as required.

Communication

• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.
• Anticipate barriers to communication and take action to improve communication.
• Maintain effective communication within the organisation and with external stakeholders.
• Ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.

Non-Medical Prescribing

• If you are employed in a prescribing capacity, you must only prescribe within your scope of practice and comply with the gtd healthcare NMP governance registration processes.
• You must maintain your knowledge and skills and prescribe within your clinical competencies.
• The non-medical prescriber is required to comply with organisational NMP governance processes and adhere to local and national prescribing guidance.

Delivering a Quality Service

• Recognise and work within own competence and professional code of conduct as regulated by the NMC/HPC etc. Understand own role and scope and identify how this may develop over time.
• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Ensure professional revalidation requirements are met.
• Deliver care according to NSF, NICE guidelines and evidence-based care.
• Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.
• Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities.
• In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.
• Support and participate in shared learning across the organisation and wider organisation.
• Understand and apply guidance that supports the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patient health procedures and local guidance.

Leadership Personal and People Development

• Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role mode.
• Support staff development in order to maximise potential.
• Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.
• Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services.
• Critically evaluate and review innovations and developments that are relevant areas of work.
• Take a lead role in planning and implementing changes within the area of care and responsibility.
• Work with senior clinical and management teams to ensure sufficient staff of appropriate ability, quality and skill-mix is available to meet current and future service delivery, that selection and recruitment processes are effective and that equality of treatment of the team incorporates quality HR principles and processes.
• Contribute to the development of local guidelines, protocols and standards.
• Maintain effective communication with those responsible for the overall commissioning and procurement process.
• To attend and be proactively involved in professional meetings at base and corporately.
• Take the lead/ develop a special interest within certain areas to allow the sharing of clinical knowledge and expertise.

Person Specification

Experience

Essential

• Experience of working as senior clinician.
• Accountability of own role and other roles in a practitioner-led service. Experience of leading/managing quality improvement.

Desirable

• Experience in leading/managing a team of nurses.
• Experience of working in an unscheduled care service.
• Experience of having worked in Primary Care.

Skills and Attributes

Essential

• Advanced clinical practice skills and competence.
• Management and treatment of patients with acute exacerbation of long-term conditions.
• Management of patients with complex needs.
• Clinical examination skills and competence.
• Clinical leadership skills and competence.
• Communication skills, both written and verbal.
• Negotiation and conflict management skills.
• Change management experience and evidence.
• Highly motivated.
• Flexibility.
• Enthusiasm.
• Team Player.

Desirable

• Teaching and mentorship in a clinical setting.
• Resource Management.

Qualifications

Essential

• Registered first level nurse, paramedic, pharmacist or other AHP with MSc Advanced Clinical Practice or credentialing qualification or equivalent. V300 Non-Medical Prescriber (gateway dependent) dependent on professional eligibility.

Desirable

• Mentor/Teaching qualification. Clinical supervision training and experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gtd Healthcare

Address

Gordon Street Medical Centre

171 Mossley Road

Ashton-under-lyne

Lancashire

OL6 6NE

United Kingdom

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice

• Assess and holistically clinically examine patients with both minor and complex needs through history taking, physical examination and appropriate use of investigations to confirm diagnosis.
• Plan, implement and evaluate an effective management plan for the patient, ensuring safe discharge/referral and/or transfer to an appropriate health care service.
• Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions.
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.
• Refer and discharge safely ensuring that safety-netting advice is offered.
• Triage telephone referrals, calls from external clinicians, patients and others into a range of services appropriately as required.

Communication

• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.
• Anticipate barriers to communication and take action to improve communication.
• Maintain effective communication within the organisation and with external stakeholders.
• Ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.

Non-Medical Prescribing

• If you are employed in a prescribing capacity, you must only prescribe within your scope of practice and comply with the gtd healthcare NMP governance registration processes.
• You must maintain your knowledge and skills and prescribe within your clinical competencies.
• The non-medical prescriber is required to comply with organisational NMP governance processes and adhere to local and national prescribing guidance.

Delivering a Quality Service

• Recognise and work within own competence and professional code of conduct as regulated by the NMC/HPC etc. Understand own role and scope and identify how this may develop over time.
• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Ensure professional revalidation requirements are met.
• Deliver care according to NSF, NICE guidelines and evidence-based care.
• Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.
• Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities.
• In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.
• Support and participate in shared learning across the organisation and wider organisation.
• Understand and apply guidance that supports the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patient health procedures and local guidance.

Leadership Personal and People Development

• Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role mode.
• Support staff development in order to maximise potential.
• Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.
• Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services.
• Critically evaluate and review innovations and developments that are relevant areas of work.
• Take a lead role in planning and implementing changes within the area of care and responsibility.
• Work with senior clinical and management teams to ensure sufficient staff of appropriate ability, quality and skill-mix is available to meet current and future service delivery, that selection and recruitment processes are effective and that equality of treatment of the team incorporates quality HR principles and processes.
• Contribute to the development of local guidelines, protocols and standards.
• Maintain effective communication with those responsible for the overall commissioning and procurement process.
• To attend and be proactively involved in professional meetings at base and corporately.
• Take the lead/ develop a special interest within certain areas to allow the sharing of clinical knowledge and expertise.

Person Specification

Skills and attributes

Essential

• Advanced clinical practice skills and competence. Management and treatment of patients with acute exacerbation of long-term conditions. Management of patients with complex needs. Clinical examination skills and competence. Clinical leadership skills and competence. Communication skills, both written and verbal. Negotiation and conflict management skills. Change management experience and evidence. Highly motivated. Flexibility. Enthusiasm. Team Player.

Desirable

• Teaching and mentorship in a clinical setting. Resource Management.

Experience

Essential

• Experience of working as senior clinician. Accountability of own role and other roles in a practitioner-led service. Experience of leading/managing quality improvement.

Desirable

• Experience in leading/managing a team of nurses. Experience of working in an unscheduled care service. Experience of having worked in Primary Care.

Qualifications

Essential

• Registered first level nurse, paramedic, pharmacist or other AHP with MSc Advanced Clinical Practice or credentialing qualification or equivalent. V300 Non-Medical Prescriber (gateway dependent) dependent on professional eligibility.

Desirable

• Mentor/Teaching qualification. Clinical supervision training and experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gtd Healthcare

Address

Ashton Primary Care Centre

193 Old Street

Ashton-under-lyne

Lancashire

OL6 7SR

United Kingdom

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Receptionist

To provide an efficient and professional reception and administrative service to patients, GPs, clinicians and other members of the practice team. The post holder will be the first point of contact for patients and visitors and will ensure that all enquiries are handled courteously and effectively.

Person Specification

Qualifications

Essential

• Essential
• GCSE Grade C/4 or above (or equivalent) in English and Mathematics.
• Good standard of general education.

Desirable

• Customer Service Qualification (NVQ Level 2 or equivalent).
• Business Administration Qualification (NVQ Level 2 or equivalent).
• Medical Receptionist Qualification.
• ECDL or equivalent IT qualification.
• Training in confidentiality, GDPR, or information governance.
• No formal qualifications are essential for this role. Full training will be provided to the successful candidate.

Experience

Essential

• Experience of working with the public.
• Excellent customer service and communication skills.
• Experience of using computer systems and Microsoft Office applications.
• Ability to work as part of a team and manage a busy workload.

Desirable

• Previous experience working in a GP Practice.
• Experience of using EMIS Web or other clinical systems.
• Previous NHS experience.
• Experience of appointment booking and diary management.
• Experience of handling confidential information.
• Experience of working in a reception, administrative, or call handling role.
• Experience of processing prescriptions and referrals.
• Experience of dealing with challenging situations and resolving patient queries in a professional manner.

Knowledge and Skills

Essential

• Friendly, professional and approachable manner.
• Excellent verbal and written communication skills.
• Ability to work effectively as part of a team.
• Ability to maintain confidentiality and handle sensitive information.
• Good organisational skills and attention to detail.
• Ability to remain calm and professional when working under pressure.
• Reliable, punctual and flexible.
• Commitment to providing excellent patient care and customer service.
• Knowledge of NHS and Primary Care services.
• Knowledge of GP appointment systems and care navigation.
• Understanding of patient confidentiality, GDPR and Information Governance.
• Experience of working in a fast-paced environment.
• Willingness to undertake further training and development.
• Flexible approach to covering shifts and supporting colleagues when required.

Desirable

• Ability to work within practice policies and procedures.
• Commitment to equality, diversity and inclusion.
• Satisfactory references and completion of pre-employment checks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Manchester Road East Medical Practice

Address

4 Longshaw Drive, Little Hulton

Worsley

Greater Manchester

Lancashire

M28 0BB

United Kingdom

Employer's website

https://www.mremedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Medical Secretarial Duties

• Provide secretarial support to GPs, nurses, and the management team.
• Monitor referral processes and support the tracking of patient appointments and outcomes.
• Liaise with hospitals, community services, external agencies, and patients regarding appointments, referrals, and queries.
• Assist with meeting administration, including preparation of
• Undertake general secretarial duties to support the efficient running of the practice.

Reception Duties

• Greet patients and visitors in a professional, courteous and confidential manner.
• Answer incoming telephone calls and deal with enquiries appropriately.
• Book, amend and cancel appointments in accordance with practice procedures.
• Signpost patients to the most appropriate healthcare professional or service.
• Manage patient requests and ensure information is recorded accurately.
• Register new patients and update patient demographic information.
• Process repeat prescription requests in accordance with practice procedures.
• Handle patient enquiries regarding test results, referrals and general practice services.
• Manage incoming and outgoing mail.

Administrative Responsibilities

• Maintain accurate electronic patient records.
• Scan, file and retrieve documents as required.
• Support administrative projects and audits.
• Participate in administrative cover arrangements during staff absence.

Docman Workflow Management

• Process incoming correspondence received electronically through Docman.
• Identify urgent or clinically significant correspondence and escalate promptly to the appropriate clinician.
• Ensure documents are coded, filed and actioned in accordance with practice procedures.

• General Responsibilities

• Maintain patient confidentiality at all times.
• Comply with GDPR, Information Governance requirements and practice policies.
• Follow all safeguarding procedures and report concerns appropriately.
• Comply with health and safety policies and procedures.
• Participate in mandatory training and continuing professional development.
• Attend team meetings and contribute to service improvement initiatives.
• Work flexibly to meet the needs of the practice.

Person Specification

Experience

Essential

• Proven experience of working in a secretarial or medical secretarial role.
• Experience of administration and data entry.
• Experience using IT systems and Microsoft Office applications.

Desirable

• Experience of working in a GP practice, healthcare setting or customer-facing environment.

Knowledge and Skills

Essential

• Excellent attention to detail.
• Strong organisational and time management skills.
• Good communication and interpersonal skills.
• Ability to prioritise workload effectively.
• Understanding of confidentiality and data protection requirements.
• Ability to work both independently and as part of a team.

Qualifications

Essential

• Good standard of general education including GCSEs (or equivalent) in English and Mathematics.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Waterloo Medical Centre

Address

Waterloo Medical Centre

178 Waterloo Road

Blackpool

Lancashire

FY4 3AD

United Kingdom

Employer's website

https://www.waterloomedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Practice Business Manager is the strategic and financial lead for Waterloo Medical Centre, responsible for ensuring the long-term sustainability, growth and success of the practice. Working closely with the GP Partners, the post-holder will provide leadership across business development, finance, governance, workforce planning, estates, contract performance, digital transformation and regulatory compliance.

The Practice Business Manager will support the Partners in delivering high-quality, safe, effective and financially sustainable primary care services whilst ensuring the practice remains responsive to the changing NHS environment.

As a senior leader within the organisation, the post-holder will oversee performance across all departments and provide strategic direction to the Practice Manager, Operations Manager and Reception/Admin Manager, ensuring clear accountability, effective operational delivery and continuous improvement.

The role will champion innovation, digital transformation and the appropriate use of emerging technologies, including Artificial Intelligence (AI), to improve efficiency, patient access, workforce productivity and the overall quality of services provided.

Key Responsibilities

Strategic Leadership and Business Development

• Lead the development and delivery of the practice's strategic objectives.
• Support the Partners in developing long-term business plans and growth strategies.
• Identify opportunities for service expansion, diversification and innovation.
• Monitor changes in NHS policy, legislation and commissioning arrangements and advise Partners accordingly.
• Develop and maintain strong relationships with the ICB, NHS England, PCN, GP Federation, LMC and other stakeholders.
• Lead organisational change programmes and service redesign initiatives.
• Prepare business cases and investment proposals to support future development.

Financial Management

• Prepare, manage and monitor the annual budget.
• Provide regular financial reports and performance analysis to Partners.
• Monitor profit and loss performance and identify areas for improvement.
• Ensure robust financial controls and governance processes are maintained.
• Monitor cash flow and financial forecasting.
• Maximise practice income through effective contract monitoring, claims management and service delivery.
• Oversee procurement processes and major purchasing decisions.
• Identify efficiencies and opportunities for cost reduction without compromising patient care.

Contract Management and Performance

• Lead management of:
• PMS Contracts
• Enhanced Services
• PCN Agreements
• Other commissioned services
• Ensure contractual obligations and key performance indicators are achieved.
• Monitor performance against national, local and contractual requirements.
• Deliver assurance reports to Partners regarding contract compliance and achievement.
• Work with operational teams to maximise income and performance outcomes.

Workforce Planning and Organisational Development

• Lead workforce planning to ensure the practice has the required skills and staffing levels to meet current and future service demands.
• Develop succession plans for key leadership and clinical roles.
• Support recruitment and retention strategies.
• Monitor workforce performance and productivity.
• Promote staff wellbeing, engagement and organisational development.
• Support leadership development throughout the practice.

Governance, Risk and Compliance

• Lead on CQC compliance and inspection readiness.
• Maintain oversight of all governance systems and processes.
• Ensure compliance with:
• CQC Regulations
• NHS contractual requirements
• GDPR and Data Protection legislation
• Information Governance requirements
• Health and Safety legislation
• Maintain a robust risk management framework.
• Oversee business continuity and emergency preparedness arrangements.
• Monitor significant events, complaints, audits and organisational learning.

Estates and Facilities Development

• Develop and oversee estate strategies to support future service demands.
• Lead premises development projects and capital programmes.
• Liaise with architects, contractors, NHS bodies and external stakeholders.
• Ensure premises remain compliant with statutory requirements.
• Support environmental sustainability initiatives and energy efficiency improvements.

Digital Transformation and Innovation

• Lead the strategic adoption of digital technologies that enhance operational efficiency and patient care.
• Promote a culture of innovation and continuous improvement.
• Identify opportunities to streamline administrative and clinical processes through automation and digital solutions.
• Work with management teams to maximise use of practice systems and digital tools.
• Support the implementation of new NHS digital initiatives and technologies.

Leadership and Management

• Provide strategic leadership across the organisation.
• Oversee performance across operational departments.
• Ensure clear accountability and effective delegation of responsibilities.
• Foster a culture of teamwork, professionalism and continuous improvement.
• Lead organisational change initiatives.
• Act as a senior ambassador for the practice with external partners and stakeholders.

Key Performance Indicators (KPIs)

The Practice Business Manager will be accountable for:

Financial Performance

• Delivery of agreed budgets.
• Profitability and financial sustainability.
• Cash flow management.

Contract Performance

• Achievement of contractual targets.
• Enhanced Service delivery.
• PCN and commissioned service performance.

Workforce Performance

• Workforce productivity.
• Recruitment and retention outcomes.
• Succession planning achievement.
• Staff engagement and wellbeing.

Strategic Objectives

• Delivery of business plans and strategic projects.
• Service development and growth initiatives.
• Estates development programmes.

Governance and Compliance

• CQC readiness and inspection outcomes.
• Risk management effectiveness.
• Compliance with statutory and contractual requirements.

Digital Transformation

• Successful implementation of digital solutions.
• Adoption of AI and emerging technologies.
• Efficiency improvements resulting from innovation programmes.

Person Specification

Qualifications

Essential

• Degree level qualification or equivalent management experience.
• Significant senior management experience within healthcare, primary care or a comparable environment.
• Strong financial and budget management skills.
• Experience of strategic planning and organisational development.
• Excellent leadership and people management skills.
• Knowledge of NHS primary care contracts and funding streams.
• Understanding of governance, risk management and compliance frameworks.
• Excellent communication, negotiation and influencing skills.
• Strong analytical and problem-solving abilities.
• Commitment to innovation and digital transformation.

Desirable

• Experience in General Practice management.
• ILM, CMI or equivalent management qualification.
• Project Management qualification.
• Experience leading CQC inspections.
• Experience of estates development projects.
• Knowledge of AI technologies and digital transformation programmes within healthcare.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Waterloo Medical Centre

Address

Waterloo Medical Centre

178 Waterloo Road

Blackpool

Lancashire

FY4 3AD

United Kingdom

Employer's website

https://www.waterloomedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The delivery of highly effective medical care to the entitled population

The provision of services commensurate with the GMS contract

Generic prescribing adhering to local and national guidance

Effective management of long-term conditions

Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

On a rotational basis, undertake telephone triage and duty doctor on-call roles

Maintain accurate clinical records in conjunction with good practice, policy and guidance

Work collaboratively, accepting an equal share of the practice workload

Adhere to best practice recommended through clinical guidelines and the audit process

Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

Accept delegated responsibility for a specific area (or areas) or the QOF

Attend and contribute effectively to practice meetings as required

Contribute effective to the development and maintenance of the practice including clinical governance and training

Ensure compliance with the appraisal process

Prepare and complete the revalidation process

Commit to self-learning and instil an ethos of continuing professional development across the practice team

Support the training of medical students from all clinical disciplines

Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

Review and always adhere to practice protocols and policies

Encourage collaborative working, liaising with all staff regularly, always promoting a culture of continuous improvement

Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure, safeguarding and local guidance.

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• General understanding of the GMS contract

Desirable

• Experience of medicines management
• Experience of ICB initiatives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Peel House Medical Practice

Address

Accrington Pals Primary Care Centre

1 Paradise Street

Accrington

Lancashire

BB5 2EJ

United Kingdom

Employer's website

https://www.peelhousemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB PURPOSE

The GP Assistant will support GPs and the wider practice team with administrative work and agreed clinical support tasks. The role will help appointments run smoothly, improve the patient experience and allow clinicians to focus more of their time on patient care.

The postholder will work closely with clinical and administrative colleagues, following practice procedures and carrying out duties appropriate to their training and assessed competence.

MAIN DUTIES AND RESPONSIBILITIES

Administrative support

Prepare information ahead of consultations, ensuring relevant correspondence, results and other documents are available for the clinician to review. Review and organise incoming correspondence in line with practice procedures, identifying information that requires a clinicians attention. Enter and update information accurately on the clinical system, including coding where trained and authorised. Help prepare forms, letters and other documents for clinician review and authorisation. Support the administration of referrals, investigations and follow-up arrangements as directed by a clinician. Monitor allocated tasks and bring outstanding or urgent matters to the attention of the appropriate colleague. Request information from other services where needed to support patient care. Help maintain accurate and up-to-date patient records.

Patient support and communication

Welcome patients and help them prepare for their consultation or an agreed procedure. Explain the purpose of your role and obtain consent before carrying out any patient facing task. Communicate clearly and sensitively, taking account of individual needs, language barriers and accessibility requirements. Help patients understand practical next steps agreed by their clinician, such as booking an appointment or attending a test. Signpost patients to appropriate practice services and sources of support. Pass on messages or information as instructed, referring questions about symptoms, results or treatment to a qualified clinician. Arrange interpreting support in line with practice procedures when required. Treat patients, carers and colleagues with dignity, kindness and respect.

Clinical support

Clinical tasks will be agreed with the supervising clinician and undertaken only after appropriate training and assessment of competence. These may include:

Measuring and recording blood pressure, pulse, height and weight. Supporting routine health checks by collecting and recording agreed information. Undertaking venepuncture where trained, assessed as competent and authorised. Supporting specimen collection, labelling and handling in accordance with practice procedures. Preparing rooms and equipment for consultations and procedures. Assisting clinicians during agreed examinations or procedures. Acting as a chaperone following appropriate training and in line with practice policy.

The postholder must record observations accurately and promptly report abnormal readings, patient deterioration or any other concern to an appropriate clinician. The GP Assistant will not independently diagnose conditions, interpret test results, prescribe medication or make treatment decisions.

Teamworking and organisation

Work closely with GPs, nursing staff, reception, administration and practice management. Organise daily work and prioritise tasks with guidance from the appropriate colleague. Communicate promptly when a task cannot be completed or further advice is needed. Attend relevant team meetings and contribute ideas for improving patient care and practice processes. Provide appropriate support to colleagues within the scope of the role. Help maintain a welcoming, organised and professional working environment.

Confidentiality and record keeping

Maintain confidentiality when handling patient, staff and practice information. Access records only where necessary for authorised work duties. Follow practice policies on information governance, data protection and secure communication. Maintain clear, accurate and timely records of work undertaken. Report information security concerns or suspected breaches promptly through the practice reporting process.

Patient safety and safeguarding

Recognise the limits of the role and seek advice whenever unsure. Follow practice procedures for escalating urgent concerns and obtaining clinical assistance. Report safeguarding concerns promptly to the appropriate clinician or safeguarding lead. Complete safeguarding training appropriate to the role. Report incidents, errors and near misses, and contribute to learning and improvements. Follow patient identification and consent procedures before undertaking any task or intervention.

Infection prevention and health and safety

Follow infection prevention procedures, including hand hygiene and the appropriate use of personal protective equipment. Clean equipment and clinical areas associated with your work in accordance with practice procedures. Handle specimens, sharps and clinical waste safely where relevant to your duties. Report faulty equipment, hazards and concerns promptly. Follow practice health and safety procedures and take reasonable care of your own safety and that of others.

Equality, dignity and inclusion

Provide a respectful and inclusive service to patients and carers. Recognise that patients may need additional support to access services. Support reasonable adjustments and raise any barriers to care with the appropriate colleague. Work respectfully with colleagues and contribute to a workplace free from discrimination and harassment.

Training and development

Complete induction and mandatory training relevant to the post. Undertake training and competency assessments before accepting new clinical responsibilities. Participate in supervision, appraisal and ongoing development. Maintain a record of relevant training and competencies. Ask for support when a task falls outside your knowledge, training or experience.

Quality improvement

Support practice audits and quality improvement work appropriate to the role. Help collect accurate information to monitor services and identify areas for improvement. Contribute to discussions about patient feedback and ways to improve the patient experience. Follow agreed changes to practice processes and share any difficulties with the team.

SCOPE OF THE ROLE

The GP Assistant is a support role and does not replace assessment or decision-making by a registered clinician. Delegated tasks must be clearly understood, appropriate to the postholders competence and supported by suitable supervision.

The postholder must decline tasks they are not trained or competent to undertake and seek guidance from their supervisor.

GENERAL

This job description outlines the main responsibilities of the post and is not an exhaustive list. Other reasonable duties appropriate to the role, training and level of responsibility may be required.

The job description will be reviewed with the postholder as the needs of the practice and the role develop.

Person Specification

Qualifications

Essential

• GCSE English and Maths at grade C/4 or above, or equivalent qualifications or evidence of equivalent literacy and numeracy skills.
• Willingness to undertake training and competency assessments required for the role

Desirable

• A relevant qualification in health and social care, healthcare support or administration.
• Completion of a GP Assistant training programme.
• Relevant clinical skills training, such as blood pressure measurement or venepuncture.

Knowledge, skills and personal qualities

Essential

• Clear verbal and written communication skills.
• A kind, respectful and patient-focused approach.
• Good organisational skills and the ability to prioritise tasks.
• Attention to detail and accuracy when recording information.
• Understanding of confidentiality and the importance of protecting patient information.
• Ability to follow instructions and agreed procedures.
• Ability to recognise the limits of your role, seek guidance and report concerns appropriately.
• Ability to remain calm and professional in sensitive or difficult situations.
• Ability to work collaboratively and support colleagues.
• Willingness to undertake relevant training and competency assessments.
• Commitment to treating people fairly and respecting individual needs.

Desirable

• Understanding of the GP Assistant role and how a general practice team works.
• Awareness of safeguarding principles.
• Awareness of infection prevention procedures.
• Understanding of medical terminology.
• Ability to support patients with online services, such as the NHS App.

Experience

Essential

• Experience of working with patients, customers or members of the public.
• Experience of completing administrative tasks and maintaining accurate records.
• Experience of using computer systems to enter, retrieve and update information.
• Experience of working as part of a team.
• Experience of organising workload and managing competing tasks.
• Experience of handling confidential or sensitive information appropriately.

Desirable

• Experience of working in a GP practice or another healthcare setting.
• Experience of using EMIS Web or another electronic patient record system.
• Experience of processing clinical correspondence, referrals or patient-related administrative tasks.
• Experience of providing direct patient support or undertaking clinical observations.
• Experience of supporting people with language, communication or accessibility needs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SSP Health

Address

colne road surgery

36 Colne Road

Burnley

Lancashire

BB10 1LG

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

A detailed job description and person specification is attached and we welcome calls and pre arranged visits

Person Specification

Qualifications

Essential

• A medical practitioner on the General Practice Register under Article 10 of the Specialist Medical Practice Order 2003
• Not the subject of suspension under section 41A if the Medical Act 1983
• Qualified General Practitioner(completed certificate of Completion of Training
• Currently on a performers list and not suspended from the list or the medical register
• Accredited as a member of the Royal College of General Practitioners (MRCGP) MBBS or equivalent degree

Experience

Essential

• In practice as a GP or Locum
• Experience of and commitment to working as part of a multidisciplinary team
• Experience of working to achieve standards within Quality and Outcome Framework (QOF)
• Experience of working in a Primary Care environment in areas with significant health problems
• Development of areas of clinical expertise
• Experience of audit and improving care for patients

Desirable

• Experience of using EMIS

Knowlwdge and Skills

Essential

• Understanding the roles of medical services in a wider public health agenda
• Knowledge of the demographic characteristics that affect health and health care in the area
• Undertanding current NHS policy
• Understanding health and social needs of a practice population
• Understand the issues and challenges facing primary care

Personal

Essential

• Commitment to ongoing personal development / education and training
• Ability to communicate clearly and effectively in English. This includes written and verbal communications
• Strong interpersonal skills
• Good organizational skills
• Strong leadership skills
• Excellent record keeping skills
• Provision of enhanced services - i.e. minor surgery
• Ability to work under pressure and on own initiative
• Ability to support and mentor GP Registrars, Medical Students and other Health Professionals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

Pendle Valley Practice

Yarnspinners Primary Health Care Centre

Nelson

BB97SR

United Kingdom

Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception is the first point of contact for patients attending the Urgent Treatment Centre. The receptionist will record demographics and other mandatory information, which will include clinical details on the joint computer system. They will act as a first point of contact for all patients wishing to access unscheduled healthcare and will signpost patients to identified service providers as appropriate. This will involve welcoming new patients into the service and providing support and guidance on the ED Streamer check-in system.

The receptionist is the communication link between the clinical team and the patient whilst in the waiting room and will keep the patient updated on predicted waiting times for treatment, working closely with colleagues from the Urgent Treatment Centre to create a collaborative team approach to the reception cover.

Person Specification

Qualifications

Essential

• Good standard of education or experience

Desirable

• NVQ Level Customer Services

Experience

Essential

• Previous reception experience
• Experience of dealing with the general public
• Office/Clerical experience
• Knowledge of Microsoft software

Desirable

• Experience of working in a NHS setting or a health care environment
• Experience and knowledge of Clinical Computer Systems eg. Adastra, Emis

Knowledge and Skills

Essential

• Ability to work as a team member
• Computer literate
• Able to exercise initiative in handling matters of minor importance not clearly defined within the scope of the job description
• Organisation and prioritising skills
• Good communication skills both written and oral
• Good Interpersonal skills

Personal Qualities

Essential

• Enthusiastic and committed
• Willing to work evenings and weekends
• Ability to diffuse difficult situations and deal with difficult members of the public
• Positive and confident
• Willing to participate in ongoing training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bloomfield Medical Limited

Address

Whitegate Health Centre

150-158 Whitegate Drive

Blackpool

Lancashire

FY3 9ES

United Kingdom

Job description

Job responsibilities

As a GP you will respond to medical problems presented by patients including diagnosis, investigation, treatment and referral as appropriate in line with guidelines and pathways. Including prescribing for patients, regularly review medications and monitor repeat prescriptions.

You will;

Provide medical leadership and expert advice, regarding medical and primary care issues to the wider healthcare team; engaging with the Practice Plus Group wellbeing approach

Deliver effective patient care developing high levels of communication with patients; identifying and utilising evidence based best practice through benchmarking and clinical guidelines. Undertaking appropriate clinical audit to improve clinical outcomes

Inspire and develop positive collaborative working relationships across the multidisciplinary team; working with the wider team to ensure effective clinical governance is incorporated into day to day practice

Promote multidisciplinary discussions around complex case management, ensuring systems and processes in place for managing results, letters, and tasks. Undertake clinical risk assessments and implement management strategies for risks

Share and disseminate acquired knowledge with all team members through development sessions and clinical governance meetings or clinical case reviews

Person Specification

Qualifications

Essential

• Please click apply to view the job description and person specification.

Desirable

• Please click apply to view the job description and person specification.

Experience

Essential

• Please click apply to view the job description and person specification.

Desirable

• Please click apply to view the job description and person specification.

Additional Criteria

Essential

• Please click apply to view the job description and person specification.

Desirable

• Please click apply to view the job description and person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

The Exchange

1330 Arlington Business Park, Theale

READING

Berkshire

RG7 4SA

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

Type dictation from audio transcription of clinical correspondence and documentation.Type discharge summaries as appropriate.Ensure appropriate follow up arrangements/investigations are in place. Liaise with relevant Medical Secretary of Specialty accordingly.Ensure any actions required regarding 18 week / tertiary referrals are dealt with and actioned.Ensure all letters and discharge summaries are copied to the appropriate professionals and other agencies.Ensure all outgoing post is sent out within 24 hours of signing. (inclusive of out of area GP letters)Ensure all action reports are completed daily and all letters / attachments sent out the same dayCarry out all stock ordering for speciality areas and completion on SBSAssist the Directorate in providing quality administrative support to the clinical teams.Accurate and timely input of data onto information databases.Filing of test results appropriately in a timely manner.Photocopying/faxing, general housekeeping of the office environment.Follow all Standard Operating Procedures for the area in which you workAssist with collection of clinical data for audit and disseminate information to teams.

Attend appropriate training, meetings and education sessions at the request of manager.Work with managers and administrative staff to review working practices, ways of working and find solutions to problems.Work with Team Leaders/Administration Service Mangers to improve quality and range of services, with resources being managed according to agreed policies and priorities

Person Specification

Our Values

Essential

• We are Kind
• We are Kind
• We are Inclusive

Qualifications

Essential

• Word Processing Skills
• Audio Typing Skills
• Knowledge of medical terminology

Desirable

• RSA / OCR II or equivalent experience

Experience

Essential

• Excellent IT skills with knowledge and experience of Microsoft office products
• Experience of office procedures

Desirable

• Previous experience within the NHS

Skills

Essential

• Self motivated and able to work with limited supervisions
• Able to use own initiative and manage/prioritise own workload
• Excellent communication skills
• Ability to accurately maintain computerised and manual filing/documentation system
• Ability to work as part of a team

Desirable

• Knowledge of internal hospital PAS

Other

Essential

• Able to work the hours and duties required by the post
• Able to adopt flexible approach when required
• Comply with Trust policies and procedures
• Understanding of confidential nature of role and awareness of Data Protection Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

KEY DUTIES

The following duties will be performed after supervised training with a registered Biomedical Scientist. All duties must be performed and comply with agreed departmental policies and procedures.

Technical

• Undertake manual, semi-automated and fully automated laboratory investigations on a rotational basis through all sections within the department as required.
• Follow the standard operating procedures (SOPs) and participate in the regular review and update of SOPs.
• Ensure that equipment is used in accordance with Departmental policies and suppliers instructions.
• Undertake routine and more complex maintenance on laboratory instruments, carry out appropriate internal maintenance procedures and maintain maintenance records.
• Plan and organise a workload which can be varied and complex. This involves completion of on-going work, together with new work, which can be interspersed with urgent specimens. These activities are required to meet the demands of the department
• Undertake technical validation of the complex results from laboratory investigations ensuring accuracy and precision as specified by laboratory protocols.
• Measure and monitor the accuracy and precision of laboratory investigations using appropriate quality control procedures.
• Carry out corrective action or inform senior staff when the quality control procedures indicate loss of performance.
• Prepare reagents required for analysers and manual laboratory investigations and to record reagent batch numbers and maintain a reagent audit trail.
• Report any instance or event which may cause a service delivery failure to the Senior Biomedical Scientists.
• Record and monitor data from non-analytical equipment e.g. water purity from water systems, decontamination records for centrifuges, fridge and freezer temperatures etc.

Scientific

• Undertake method and laboratory instrument evaluation as directed by senior laboratory staff.
• Take appropriate action should the quality assurance systems be outside acceptable limits.
• Perform External Quality Control and be aware of the external QC performance for the section.
• Carry out the agreed internal quality control procedures associated with any specific procedure.
• Perform internal quality control checks, as directed by a senior member of staff, on work performed elsewhere within the laboratory.

Diagnostic

Use interpretative skills to determine accurately the clinical significance of results of laboratory tests, for example, by:

• Preparing, examining and reporting of specimens which require highly developed physical skills requiring a high degree of hand/eye co-ordination.
• Performing molecular diagnostic tests
• Microscopy: reporting Gram films (presence of bacteria and cells), Cerebro Spinal Fluid and Urines (presence of infection indicators), Faeces (presence of parasites)
• Interpret diagnostic laboratory results and take appropriate actions i.e.
• Authorisation of results
• Adding technical comments
• Making decisions for further testing
• Referring results for a second opinion
• Informing the requestor/medical staff of clinically significant results so appropriate action may be taken.

Communication

• Communicate results verbally to persons authorised to receive them in a clear and concise manner following appropriate policies and procedures.
• Provide advice and information to laboratory, ward, GP staff and patients regarding samples and sample handling including information on appropriate tests and collection conditions for in-house, referred and infrequently requested tests.
• Deal with result queries where information may be conflicting and difficult to understand.
• Book patients for Infertility investigations, requiring tact and sensitivity.
• Communicate any relevant information to laboratory colleagues within the section and inform effectively at hand over.
• Actively participate in departmental meetings, team briefings, educational and audit meetings as appropriate.
• Bring to the attention of Microbiology Consultant staff any result or finding that, either according to relevant SOPs or according to the experience and judgment of the BMS, may require urgent clinical intervention.
• Bring to the attention of Infection Control staff any results or findings that may require their specialist input, according to relevant SOPs or according to the experience and judgment of the BMS.

Other Duties

• Maintain appropriate stock levels within the section following appropriate policies and procedures under the direction of the section leader.
• Ensure that equipment is used in accordance with departmental policies and suppliers instructions and is maintained correctly. Notify equipment/general building fitting failures to the appropriate senior member of staff.
• Take appropriate action if there is a spillage of body fluids or hazardous chemicals in order to minimise the risk to staff and public.
• All staff have a responsibility to report any risks, clinical and non-clinical accidents and incidents/potential incidents promptly and to co-operate with any investigations undertaken.
• Understand and be aware of and act in accordance with all appropriate National and Trust Health & Safety policies, COSHH regulations and should be aware of the trained first aiders within the department.
• Observe the immunisation policy of the Laboratory/Trust.

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• Maintain Registration with Health Care Professions Council. (HCPC).
• Adhere to the codes of conduct expected by the HCPC and the Institute of Biomedical Sciences.
• Demonstrate competency in order to work autonomously on a 24/7 pattern and maintain expertise necessary to carry out specialised procedures during rotation through the laboratory.
• Keep the workplace and work benches clean and tidy.
• Maintain good working relations with all members or staff and to promote effective teamwork.
• Maintain and promote the professional image of the Pathology, STHK and SOHT.
• Maintain an up to date and current continuing professional development (CPD) portfolio and to maintain knowledge of professional and scientific advances and developments providing suggestions for implementation as appropriate.
• Attend educational and training courses either for personal development or as required by the department.

ADMINISTRATIVE RESPONSIBILITIES

• Comply with the local and national policies for safe, secure and confidential processing and storage of patient and other laboratory information.
• Use the Pathology Computer Systems according to the authorised protocols.
• Enter own results and those obtained by others into the Pathology Computer System.
• Check and correct if necessary, information input by other laboratory staff.
• Maintain the integrity and accuracy of laboratory databases.
• Use Trust wide IT systems as appropriate following trust policies, guidelines and procedures.
• Assist in the audit of data held on the pathology laboratory information system.
• Ensure that records are kept up to date and stored safely to ensure compliance with good work practices required for the standards of UKAS ISO:15189
• Comply with good laboratory practices required for the standards of UKAS ISO:15189 including Health and Safety.
• Undertake work file management to ensure that reporting of results are carried out in a timely fashion.

TEACHING & TRAINING RESPONSBILITIES

• Assist the Senior Biomedical Scientists with training, development and competence assessment of trainee Biomedical Scientists, Medical Laboratory Assistants and locum staff.
• Assist the Senior Biomedical Scientists with the training of Junior Microbiology Medical staff in Microbiological techniques.
• Assist the Senior Biomedical Scientists with the supervision of Medical Laboratory Assistants and Trainee Biomedical Scientists.
• Act as mentors for Trainee Biomedical Scientists.
• Occasionally, act as a delegate to external educational events and then to present at a Microbiology Educational Meeting.

RESEARCH & AUDIT

• Participate in clinical and non-clinical audit, trials, research and development as directed by departmental management.
• Participate in internal and external safety audits as appropriate.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Registration with Health Care Professions Council (HCPC)
• A recognised Biomedical Science degree or equivalent with honours which is acceptable to the HCPC
• PgD Biomedical Sciences or equivalent experience

Desirable

• Membership of the Institute of Biomedical Science
• Completed IBMS Specialist Portfolio

Knowledge & Experience

Essential

• Detailed working knowledge of laboratory information and management computer systems and standard IT packages eg word processing and spreadsheets
• Sufficient number of years post qualification experience
• Understands theoretical and practical laboratory procedures
• Ability to organise own workload and that of junior staff
• Evidence of CPD
• Ability to work within all areas of the department
• Exhibit competency to work alone out of core hours

Skills

Essential

• Problem solving skills
• Excellent interpersonal and communication skills
• Good organisational skills
• Ability to work flexibly
• Ability to work with minimal supervision
• Willing and able to learn new skills
• Ability to use initiative
• Highly developed technical skills
• Understands quality control procedures
• Ability to work alone to provide 24/7 cover

Desirable

• Presentation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As our HCA you will support the wider clinical team in delivering high quality care to our patients. Your must be experienced and competent in:

• Phlebotomy (venepuncture)
• NHS Health Checks
• Blood pressure monitoring
• Height, weight and BMI measurements
• New patient health assessments
• Recording clinical observations accurately
• Infection prevention and control procedures
• Working within a primary care environment

Person Specification

Qualifications

Essential

• Good standard of general education.
• Qualified in phlebotomy

Experience

Essential

• Minimum of 1 years experience in a HCA or Health Care Support Worker role

Desirable

• Experience of working in a GP Practice
• Experience of using EMIS

Personal Qualities

Essential

• Excellent communication and interpersonal skills
• Compassionate, professional, and patient-focused
• Work effectively both independently and as part of a team
• Maintains confidentiality and adheres to professional standards
• Organised, flexible, and reliable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Withnell Health Centre

Address

Dr Dawouds Surgery

652 Preston Road

Clayton-le-woods

Chorley

Lancashire

PR6 7EH

United Kingdom

Employer's website

https://www.withnellhc.co.uk (Opens in a new tab)

Job description

Job responsibilities

BERRY LANE MEDICAL CENTRE

BERRY LANE

LONGRIDGE

PRESTON

PR3 3JJ

TEL: 01772 376777

JOB DESCRIPTION

JOB TITLE: MEDICAL RECEPTIONIST / CARE CO-ORDINATOR

REPORTS TO: PRACTICE DIRECTOR

HOURS OF WORK: 37 HOURS PER WEEK

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details in line with practice guidelines
• Action repeat prescription requests and ensure that they are ready for collection by the patient within specified timescales.
• Ensure that all associated paperwork is completed for all surgeries and clinics
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.

• Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

o Ensure correspondence, reports, results etc are scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

• Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Experience

Essential

• Experience of working directly with members of the public in a
• busy office environment
• Experience of answering telephone calls in a high volume
• environment
• Experience of working in an administrative office environment
• Experience of working as part of a team
• Experience of a Customer Care/Service role

Desirable

• Experience of working directly with members of the public in
• general practice or other NHS environment

Qualifications

Essential

• Good general secondary education
• Educated to GCSE level standard to include Maths and English

Desirable

• NVQ in customer care, administration and business or equivalent qualifications

Other

Essential

• Accurate and thorough approach
• Interested in learning new skills and taking on new challenges
• Confident personality
• Highly motivated

Skills and Knowledge

Essential

• Excellent keyboard and computer skills.
• Excellent communication skills.
• Excellent verbal communication skills and the ability to deal
• with people in person and on the telephone.
• Strong appreciation of customer service skills.
• Proven organisational ability.
• Ability to work with a wide variety of tasks and under pressure.

Desirable

• Experience of using a GP clinical computerised system.
• Experience of using Microsoft word and excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berry Lane Medical Centre

Address

Berry Lane

Longridge

Preston

Lancashire

PR3 3JJ

United Kingdom

Employer's website

https://www.berrylanemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• To be professionally and legally responsible and accountable for all aspects of own work, ensuring a high standard of clinical care is delivered.
• To act as the patients advocate at all times.
• To ensure appropriate supervision and clinical support is sought when required and always work within own scope of professional practice and in accordance with the level of developing competence.
• To have the skills and knowledge to accept clinical responsibility for a diverse and often complex caseload of patients, and to develop the ability to organise this efficiently and effectively with regards to clinical priorities and use of time.
• To prescribe medications under supervision from an agreed formulary and ensure appropriate medication is prescribed by means of transcribing.
• Under appropriate supervision, to receive referrals from and make referrals to consultants, GPs and other healthcare professions, review the patient and act accordingly
• To actively promote a clinical environment that is conducive to high quality patient care and high standards of service delivery
• Uses specialist knowledge, leadership and expertise to assess, plan and implement care interventions for patients requiring complex care and monitoring which may include organ support and autonomously discharge patients within scope of practice
• Uses expertise to recommend adjustments/amendments to treatment plans, in consultation with patients to members of the multi professional team
• The Advanced Practitioner is accountable for own professional actions and not directly supervised.
• Assessment and clerking of patients as they are admitted to the Request or perform a range of diagnostic tests as indicated by patient needs
• Interpret the results of diagnostic tests and act accordingly
• Undertake invasive and non-invasive interventions within the scope of practice.
• Apply the skills of history taking, notes assimilation and collating medical information.
• Daily assessment of existing complex patients and participation in the Consultant led ward round
• Progress highly advanced clinical skills required in the specialty as service needs require
• Work with the team to reduce incidence of patient harm events by providing expert knowledge, skills, teaching and leadership skills.
• Evaluate the effectiveness of interventions/treatments and make any necessary modifications to the management plan
• Maintain accurate and legible patient notes (written and electronic) in accordance with Trust and national professional policies and guidelines.
• Decide priorities for own work area, balancing other patient related, professional and academic course demands in order to meet learning/development needs and the needs of the service.
• Accept clinical responsibility for a diverse and often complex caseload of patients, organizing this efficiently and effectively with regard to clinical priorities and use of time.
• In partnership with their medical and academic advisor, develop learning goals and objectives to develop advanced practice skills and knowledge, and plan how these will be achieved.
• Actively seek feedback on performance and achievement of goals, addressing any areas where further support may be required.

ADMINISTRATIVE RESPONSIBILITIES

• Identify own development needs and set own personal development objectives in discussion with his/her supervisor and line manager, keeping abreast of any new trends and developments and incorporate them as necessary into own practice
• Responsible for the delivery of specialist training and development of other Health Care Workers within the Trust.
• Be involved in the appraisal system and Trust development programs.
• Undertake annual mandatory training updates and other relevant courses in line with Trust and local policies.
• Utilise professional knowledge and skills, underpinned by theoretical and relevant practical experience to teach, motivate and support junior staff on a range of clinical practice pertaining to specialist care procedures
• Contribute to the development of others enabling them to develop and apply their knowledge and skills in practice and provide timely feedback
• Generate and share clinical knowledge and expertise with all members of the multi-professional team, utilising any new knowledge feedback to inform and change practice.
• Provides professional leadership, guidance and support to healthcare professions in order to empower and enable them in matters pertaining to care provision and procedures

LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES

• To act as a role model, inspire others and seek advice and solutions to problems
• Ability to make judgments, analyze and interpret highly complex clinical situations and effectively communicating these to colleagues.
• To be empathetic and reassuring when communicating highly sensitive condition related information and advice to patients, carers and relatives.
• To provide spontaneous and planned advice, teaching and instruction to relatives, carers and other professionals to ensure a consistent approach to patient care.
• To use a range of effective communication skills to adapt the delivery of information through changing the environment, methods of communication or delivery of content to a wide range of people using persuasive, reassuring skills as required e.g. breaking bad news/special needs/dealing with anxious relatives.
• Contribute to the ongoing clinical and service developments in order to enhance quality care.
• To adhere to Trust Policies, procedures and current legislation which relate to own workplace
• To only undertake practice and procedures which have been agreed with their supervisor and for which they can receive appropriate direct supervision to achieve competence
• Keeps up to date with advances in the specialty

FINANCIAL RESPONSIBILITIES

• To be responsible for equipment used in carrying out clinical duties, and to adhere to departmental policy, including ensuring competence to use equipment and to support the safe use of equipment by others through supervision of practice.

RESEARCH AND AUDIT

• Keep up to date and act consistently with quality standards and guidelines
• Actively promote a clinical environment that is conductive to high quality patient care and high standards of service delivery
• Raise quality issues and related risks with relevant people, follow up concerns and address poor performance in accordance with Trust policy and professional codes of conduct
• Inform and influence Clinical Governance issues and participate in achieving clinical governance objectives
• Undertaking appropriate audits within the intensive care unit ~ both local and national
• Supports clinical trials within the intensive care department
• To be aware of the relevant research finding and introduce the best research-based practice for the care of patients.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Registered health professional with legal and accountable responsibilities for non-medical prescribing
• First level registered nurse/professional UK registration
• First Degree (or equivalent experience)
• Post registration course in specialty
• Immediate Life Support

Desirable

• Teaching qualification (C&G730, CertEd, PGCE or equivalent)
• Master's in advanced clinical Practice

Knowledge and Experience

Essential

• Significant demonstrable experience of working in an acute care setting some of this must include working at a senior level managing and leading teams and this will be assessed at interview
• Ability to demonstrate specialist expertise underpinned by theory through CPD
• Excellent clinical reasoning /clinical decision-making skills
• Evidence of involvement in the development of programs of care, protocols and guidelines
• Knowledge of Clinical risk management and Governance

Skills

Essential

• Excellent written and verbal communication skills demonstrating negotiation and persuasion skills
• Evidence of both theoretical and practical skills and competency in Care Management within the specialty
• Ability to manage demanding and challenging workload
• Evidence of both theoretical and practical skills and competency in IV therapy and care
• Ability to handle sensitive situations with tact and diplomacy
• Ability to make effective decisions
• Interpretation of diagnostic tests
• Ability to build rapport with colleagues, patients and relatives
• Experience of MDT working
• Strong leadership and team building skills
• Ability to use own initiative
• Effective time management skills
• Ability to work autonomously or within a team

Desirable

• Enthusiastic, dynamic, self-motivated
• Confident with IT

Other

Essential

• Occasional requirement to exert moderate physical effort for short periods during a given time when moving and transferring patients using hoists and other lifting aids.
• Required to move patients on trolleys and in wheelchairs
• Required to concentrate when carrying out care. Work is generally predictable but occasional requirement to deal with unpredictable emergency situations.
• Working closely with complex patients and their carers
• Supporting patients, carers and families who have been given bad news
• Supporting staff when delivering and patients when receiving complex interventions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Wigan Road

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

All staff at Darwen Healthlink have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Management team.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Darwen Healthlink must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Darwen Healthlink, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of 27 days leave each year, and should be encouraged to take all of their leave entitlement.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public
• Experience of working in a health care setting as a medical secretary
• Excellent communication skills (written and oral)
• Strong IT skills, including audio typing
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Desirable

• Experience of administrative duties
• EMIS user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Darwen Healthlink

Address

Darwen Health Centre

James Street West

Darwen

Lancashire

BB3 1PY

United Kingdom

Employer's website

https://www.darwenhealthlink.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and Responsibilities

• Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacists etc.
• Administrative tasks and clinical documentation
• Preparing patients prior to going to see the GP, taking a brief history and basic readings in readiness for the GP appointment
• Arranging appointments, referrals, tests and follow up appointments of patients
• Dipping urine, taking blood pressure, ECGs and phlebotomy
• Processing and reviewing laboratory results
• Phlebotomy and associated clinical duties
• Completing basic (non-opinion) forms for the GP to approve and sign such as insurance forms, benefit agency forms etc
• Explaining treatment procedures to patients
• Helping the GP liaise with outside agencies eg getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with the consultation
• Support the GP with immunisation/wound care.
• Supporting the wider practice team with general clinical administration

Professional Role

• Work collaboratively with colleagues within and external to the practice.
• The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
• Identify and manage care risks on a continuing basis.
• Participate in practice meetings and practice management meetings, reporting progress as required.
• Participate in audits and inspections as appropriate.
• Ensure that all Practice Policies are fully implemented.

Personal/Professional Development

• Post holder must be prepared to work towardsa GP Assistant Certificate Qualification.
• Participate in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Attend all relevant annual updates
• Inform the lead GP of any concerns regardingthe role and may professional development needed
• Be aware of own professional boundaries and what to do when you have reached them

Quality

The post holder will strive to maintain quality within the Practice and will:

• Alert other team members to issues of quality and risk
• Work to Practice protocols
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on won and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

The post holder should recognise the importance of effective communication with the team and strive to:

• Communicate effectively with other team members]be familiar in all methods of communication such as email, tasks and telephone etc
• Communicate effectively with patients and carers

• Communicate effectively to outside agencies
• Communicate clearly with their lead GP

Confidentiality

• In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice Policies and Procedures relating to confidentiality and the protection of personal and sensitive data.

Risk Management

• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and public including ensuring they are safe and free from hazards and conform to health, safety and security policies, procedures and guidelines.
• Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance.
• Maintain confidentiality, data protection, access to records and information governance procedures, seeking advice from Caldicott and Information Governance Leads, and ensuring all training is up to date.
• The post-holder is required to travel independently between practice sites and to attend meetings etc hosted by other agencies.

Administrative and Professional Responsibility

• To ensure completion of all necessary documentation associated with patient healthcare.
• Ensure collection and maintenance of statistical information required for reports.
• Attend and participate in practice meetings as required
• To participate in audits as requested/initiate audits where approved.
• To be aware of and adhere to all Company Policies, procedures and guidelines when undertaking any activity
• Ensure strict confidentiality is applied to all patients and staff ensuring need to know basis is applied at all times

Research, Education and Training

• Maintain continued education by attendance of courses and study as deemed useful or necessary
• Identify and support practice development plans
• The post holder should acknowledge any limitations of his/her competence, not accepting responsibility for work outside the scope of the role
• To maintain competencies relevant to the role and identify personal development needs and plan with the nurse manager on how these can be achieved
• To acquire, maintain and improve knowledge and skills required to competently perform all agreed healthcare activities. This involves undertaking in-house and mandatory training as agreed by the Clinical Lead and Practice Manager.
• To attend team meeting in order to keep updated on developments within the department.

Health and Safety

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Health and Safety Policy to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way free from hazards.
• Reporting any potential risks identified

Equality and Diversity

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights
• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice policies and procedures and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

This job description is not an exhaustive list. It is subject to change in light of service developments and in consultation with the post-holder and the Practice Manager The content of the agreed job description will be updated on a regular basis as part of the annual Performance Development.

Person Specification

Experience

Essential

• Previous experience of working in a Healthcare Setting

Desirable

• Experience of working in a person centered role

Communication and Interpersonal Skills

Essential

• Be calm, focused and able to work under pressure.
• The ability to communicate with all levels of staff and members of the public.
• Ability to deal with information sensitively and confidentially
• To demonstrate flexibility in approach to work patterns.

Qualifications

Essential

• Maths and English GCSE - C or equivalent
• Phlebotomy Qualification

Desirable

• Completion of NHS England GP Assistant Accredited Education Course (or be prepared to work towards one)

Other

Desirable

• A full drivers License and access to own car.

Values and Behaviours

Essential

• Always show compassion and respect, can communicate effectively at all levels, possess excellent customer skills, natural motivator, team player, good listener and can act with integrity.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Thursby Surgery

Address

2 Browhead Road

Burnley

Lancashire

BB10 3BF

United Kingdom

Employer's website

https://www.thursbysurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a member of our reception team, you will be responsible for receiving, assisting, and directing patients to the most appropriate service or healthcare professional in a courteous, efficient, and effective manner.

As the first point of contact for patients and visitors, you will present a professional, positive, and welcoming image of North Shore Surgery, whether communicating face-to-face, by telephone, or through other communication channels.

The role includes a variety of reception and associated administrative duties, which may vary on a daily basis and include, but are not limited to:

• Receiving and assisting patients with appointments and enquiries
• Answering telephone calls and managing patient queries appropriately
• Signposting patients to the most suitable healthcare professional or service
• Processing district nurse referrals
• Creating and submitting electronic referral and investigation forms (including cyber forms)
• Processing requests and tasks from clinical staff
• Accurately inputting and maintaining patient data
• Supporting general reception and administrative functions to ensure the smooth running of the practice

The successful applicant will be expected to work proactively within a busy environment, maintaining high standards of accuracy, confidentiality, and customer service at all times.

All staff have a responsibility to promote and safeguard the welfare of any child, young person, or adult at risk with whom they come into contact during the course of their work. The post-holder will be expected to adhere to the practice's safeguarding policies and procedures and undertake any mandatory safeguarding training required for the role.

Person Specification

Experience

Essential

• Experience of working in a GP practice or primary care setting.
• Experience of dealing with the public both face to face and on the telephone.
• Excellent communication skills.
• Excellent keyboard and computer skills.

Desirable

• Experience of using a clinical computerised database system.
• Experience of Microsoft office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Shore Surgery

Address

Moor Park Health and Leisure Centre

Bristol Avenue

Blackpool

Lancashire

FY2 0JG

United Kingdom

Employer's website

http://northshoresurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Assist with the day-to-day operation of the practice and support smooth workflow across clinical and administrative teams.

Assist with the coordination of contractual activities and requirements.

Support appointment system planning and development in collaboration with the management team and wider team.

Work collaboratively with teams, providing support to front-line staff and assisting with the improvement of processes.

Support the practice in responding to patient feedback and identifying opportunities for improvement.

Assist with projects and initiatives aimed at improving efficiency, patient experience and service delivery.

Work closely with the Practice Governance Lead to support operational processes and ensure they align with governance requirements.

Provide general operational support to the management team as required.

Person Specification

Experience

Essential

• Strong organisational skills and the ability to manage and prioritise a varied workload.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively as part of a wider team.
• Good IT skills, including Microsoft Office applications.
• A willingness to learn and develop within a busy primary care environment.
• Ability to work independently when required and use initiative to support the smooth running of the practice.

Desirable

• Experience of working in a GP practice, NHS or other healthcare setting.
• Experience in an administrative, coordination or operational support role.
• Knowledge or understanding of NHS contractual requirements.
• Experience of using EMIS or other clinical systems.
• An understanding of governance, compliance or quality processes within a healthcare or regulated environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Richmond Hill Practice

Address

Colne Health Centre

Craddock Road

COLNE

Lancashire

BB8 0JZ

United Kingdom

Employer's website

https://www.therichmondhillpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Process appointment requests and admin queries via the eConsult system, or care navigating patients to the most appropriate health care professional.
• Dealing with patients by telephone and in person using the EMIS Web clinical system.
• Work in accordance with practice protocols, policies and procedures.
• Deal with general enquiries and make follow-up appointments.
• Handling and processing prescriptions.
• Deal with requests for home visits.
• Process e-mails received into the Practice.
• Register new patients on to the clinical system.
• Process patients change of address on the clinical system.
• Respond to tasks and queries from the practice team.
• Input patient data into the clinical system.
• Scanning of patient information and documentation.
• Advise patients of relevant charges for private services and accept and process electronic payments.
• Deal with conflict and work with patients to ensure their needs are met in line with practice protocol.
• Ensure that the reception and waiting area is kept clean and tidy.
• Provide additional cover for annual leave and sickness absence.
• Any other tasks allocated by Managers or clinical staff.
• Open or lock up the building when required.
• Work occasional Saturday mornings.

Person Specification

Experience

Essential

• Experience of working in a busy office environment.
• Experience of dealing with confidential information.
• Experience of working in a GP Practice, healthcare setting or a customer service setting that involved direct patient/customer contact.

Desirable

• Knowledge of the EMIS system.
• Experience of dealing with vulnerable people.
• Experience of working in a team setting.

Qualifications

Essential

• Good standard of general education.

Attributes

Essential

• Able to multi-task
• Remains calm under pressure
• Adaptable and Flexible
• Ability to work as part of a Team
• Hard working and reliable
• Can work without direct supervision.
• Good attention to detail.

Skills

Essential

• Good keyboard skills,
• Computer literate, including the use of Office 365 packages, email and the internet.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Pendle Medical Partnership

Address

Edward Street

Earby

BB18 6QT

United Kingdom

Employer's website

https://pendlemedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a member of our reception team, you will be responsible for receiving, assisting, and directing patients to the most appropriate service or healthcare professional in a courteous, efficient, and effective manner.

As the first point of contact for patients and visitors, you will present a professional, positive, and welcoming image of North Shore Surgery, whether communicating face-to-face, by telephone, or through other communication channels.

The role includes a variety of reception and associated administrative duties, which may vary on a daily basis and include, but are not limited to:

• Receiving and assisting patients with appointments and enquiries
• Answering telephone calls and managing patient queries appropriately
• Signposting patients to the most suitable healthcare professional or service
• Processing district nurse referrals
• Creating and submitting electronic referral and investigation forms (including cyber forms)
• Processing requests and tasks from clinical staff
• Accurately inputting and maintaining patient data
• Supporting general reception and administrative functions to ensure the smooth running of the practice

The successful applicant will be expected to work proactively within a busy environment, maintaining high standards of accuracy, confidentiality, and customer service at all times.

All staff have a responsibility to promote and safeguard the welfare of any child, young person, or adult at risk with whom they come into contact during the course of their work. The post-holder will be expected to adhere to the practice's safeguarding policies and procedures and undertake any mandatory safeguarding training required for the role.

Person Specification

Experience

Essential

• Experience of working in a GP practice or primary care setting.
• Experience of dealing with the public both face to face and on the telephone.
• Excellent communication skills.
• Excellent keyboard and computer skills.

Desirable

• Experience of using a clinical computerised database system.
• Experience of Microsoft office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Shore Surgery

Address

Moor Park Health and Leisure Centre

Bristol Avenue

Blackpool

Lancashire

FY2 0JG

United Kingdom

Employer's website

http://northshoresurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

During your Education time you will; Contribute to clinical placements of all leaners providing; Skills sessions Ward based supervision/teaching sessions Bedside teaching sessions Lecture and tutorial session (where required) Case presentations CBL and/PBL sessions Simulation sessions (where required)It is anticipated that majority of the post holders role will be focused towards University of Lancashire undergraduate medical students and physician associates in locality. However it is strongly expected that you will make some contribute to the education of other learners within the Trust and occasionally at the University medical school sites.During your clinical elements of the role the successful candidate will work alongside students to deliver appropriate care for the various patients who attend the department. This could include; Immediate resuscitation for seriously injured & seriously ill patients Assessment & immediate care for other emergency patients Referring patients to the appropriate specialty for admission or referral to out-patient clinics, such as Fracture Clinics, or referral back to the General Practitioner.The specific requirements of the clinical element of the role will be agreed with the clinical director for the specialism. The clinical director will also specify the appropriate level of supervision required by the successful candidate whilst working clinically.

Person Specification

Qualifications

Essential

• MBBS or equivalent
• Full Registration with GMC and Licence to Practise
• Successful completion of Foundation Training (as a minimum)
• Completed foundation training at UK Hospital or has 12 months experience working as a doctor in a UK hospital.

Desirable

• Evidence of publications in medical education journals

Knowledge Requirements

Essential

• Knowledge of medical training and evidence of competence in relevant procedures
• Knowledge of education and training issues from competition of UK based Medical degree or a minimum of 12 months previous NHS experience
• Good communication skills with ability to motivate colleagues - medical and non-medical
• Ability to work in a team
• Demonstrates professionalism in attitude and application
• 12 months post foundation experience in acute or emergency medicine

Desirable

• Awareness of national agenda in relation to medical education and training

Further Requirements

Essential

• Train the trainer / Teaching, Learning and Assessment training qualification
• Experience in Emergency Medicine
• Experience of working in or delivering medical education
• Experience of working with staff from different professional backgrounds

Desirable

• ATLS, ALS or APLS qualified
• Post grad qualification in medical education or equivalent
• Extensive experience of working in or delivering medical education

Contractual Requirements

Essential

• Flexibility in working hours to meet the requirements of the post
• A genuine interest in teaching medical students
• Health must permit carrying out the duties of the post

Desirable

• Access to private transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).