Job description

Job responsibilities

Full job description and responsibilities included in the job description.

The post is offered at 10 Programmed Activities.

Direct Clinical Care (DCC) 9 PAs per week (includes clinical activity, clinically related activity, predictable and unpredictable emergency work).

Supporting Professional Activity (SPA) 1 PA per week (includes CPD, audit, research, and appraisal).

Person Specification

Qualifications

Essential

• MBBS or equivalent medical qualification

Eligibility

Essential

• Evidence of achievement of Foundation competencies (or equivalent) by time of appointment in line with GMC standards in Good Medical Practice
• Evidence of achievement of ST1 & ST2 competences (or equivalent) in a relevant specialty
• MRCP Part 1 and working towards full MRCP

Skills

Essential

• Acute care safe: up-to-date ALS. Out of hours experience relevant to the job.
• Clinical judgement: experience in making clinical decisions and managing risk. Knows when to seek help, able to prioritise clinical need.
• Relevant specialty clinical knowledge: capacity to apply sound clinical knowledge relevant to the job, specialty knowledge exam.
• Proven ability to work effectively in different clinical settings required in the job.

Fitness to Practise

Essential

• Full GMC Registration with a Licence to Practise
• Applicants' knowledge is up to date and fit to practise safely

Specialty specific skills related to the post

Essential

• Evidence of Quality improvement
• Experience of independent practice in partaking and leading the acute unselected take
• Experience of clinical activity in continuing ward care of patients admitted with acute medical problems
• Experience and competence in caring for the acutely unwell and deteriorating patient
• Experience of care of the elderly Medicine
• Competence in a range of common acute medical procedure: lumber puncture, ascitic taps, nasogastric tube insertion. Plurel procedure, central cannulation, urinary catheterisation, direct current cardioversion and abdominal centesis. Skill lab trained in external temporary cardiac pacing
• Evidence of education skills and teaching attendance

Desirable

• Quality improvement in Acute medicine
• Clinical experience of outpatient clinical activity
• 12 weeks of critical care in one single block completion of a 4 month consultant supervised care of the elderly placement
• Evidence of independent practice of leading the unselected take
• Evidence of independent practice of continued ward care of patients admitted with acute medical problems
• Evidence of Simulation training including: procedural skill, human factors and scenario training
• Skill lab trained in external temporary cardiac pacing

Communication skills

Essential

• Effective communication skills: demonstrates clarity in written/spoken communication and capacity to adapt language as appropriate to the situation
• Empathy and sensitivity: capacity to listen and take in others' perspectives
• Works in partnership with patients: always considers patients preferences when discussing treatment options

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust

Address

Leighton Hospital

Crewe

CW1 4QJ

United Kingdom

Employer's website

https://www.mcht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a Pharmacy Technician, you will have successfully completed the CPPE pathway or currently be enrolled. In your day-to-day role, you will help ensure the smooth running of general practice by providing expert clinical support and advice to patients, promoting the safe and effective use of medicines, and consistently working within the competencies of your role, with active support from an experienced senior TPN team member and the wider Pharmacy Technician team.

This is an exciting opportunity to make a real impact within a supportive, professional multi-disciplinary environment while further developing your skills and contributing to the delivery of high-quality patient care. This is an evolving role with continuous scope for development as we expand our pharmacy technician team.

Job Duties:

• Medication Reconciliation of clinical letters and Hospital Discharge Summaries
• Medicine Management including prescription screening and processing
• Supporting with the Repeat Dispending process
• Responding and communicating to patient related medication queries
• Coordinating with local pharmacies to manage stock levels and shortages
• Medication synchronisation in line with regular repeat prescription
• To oversee medication recall processes, ensuring timely responses and compliance. (e.g BP, blood tests, annual reviews)
• Doac Monitoring
• Prescribing audits in house, plus those associated with CQC/QOF or local incentive schemes as set by the Prescribing Team/ICB (training can be provided)
• High Risk Drug monitoring,
• Reviewing existing and new Shared Care Protocols and acting on them appropriately
• To action medicines safety alerts from CAS/MHRA/ICB
• To complete Level 1 and 2 Medication reviews (training can be given)
• Assisting with Pre-SMR (Structure Medication Review) Screening (training can be given)
• Create and run reports within the practice clinical systems to identify/stratify patients for review

Person Specification

Qualifications

Essential

• Qualifications
• BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
• Hold a Professional registration with GPhC
• Completion of the CPPE Primary Care pathway with proven certification, or to actively be enrolled
• A minimum of 6 months experience working within a general practice/Primary care setting
• Evidence of continued professional development (CPD)

Desirable

• Proficient experience with EMIS or System 1, some training can be given
• Have a stable Internet connection /WIFI at all times during working hours
• Strong understanding of medication management, dispensing processes, and patient safety protocols
• Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and external partners
• Attention to detail and strong organisational skills to manage multiple tasks and ensure compliance with clinical governance
• Ability to work independently as well as part of a multidisciplinary healthcare team
• Maintain accurate records and ensure adherence to all relevant safety and professional guidelines.
• Ability to work under pressure in a busy environment.
• Able to adapt and adjust to changing environments, guidance and protocols
• Commitment to patient care and professional standards
• Ability to work remotely and adapt to changing priorities
• Proactive, motivated, and reliable approach to responsibilities
• Dedication to ongoing professional development and continuous improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Pharmacist Network

Address

The Pharmacist Network

TPN

UK

Greater London

NE1 7YB

United Kingdom

Employer's website

http://www.thepharmacistnetwork.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the management team, dependent on current and evolving practice workload and staffing levels:

Please see attached document for job description

Person Specification

Experience

Desirable

• Experience of working as a receptionist
• Experience of working in the health sector, ideally primary care

Qualifications

Essential

• 4 GCSE grades A-C (or equivalent) including english and mathematics
• Experience of working with the public in a busy environment
• Self motivated
• Commitment to personal and professional development
• Flexible approach
• Team player

Desirable

• NVQ in appropriate subject

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leadgate Surgery

Address

George Ewen House

Watling Street

Consett

County Durham

DH8 6DP

United Kingdom

Employer's website

https://leadgate.gpsurgery.net/ (Opens in a new tab)

Job description

Job responsibilities

1.Ability to prioritise and organise own workload.

2. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.

3.Maintain an efficient administration system within the office in order to achieve high quality standards in a demanding and constantly changing environment.

4.Work flexibly, as necessary, to cover peaks and troughs of work across the department and to cross cover other members of the team when absences occur.

5.To comply with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data.

6.Any other duties as directed by the Admin Manager / Consultant

7.Use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days.

8.Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems via phone or email.

9.Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.

10.Update patient details on EPR and other Trust and departmental record systems as necessary, including updating GP and Patient addresses.

Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade as required from your line manager or the Directorate Management team.

Person Specification

Education

Essential

• GCSE English and Math (Or Equivalent) at Grade C or above

Person Specifications

Essential

• Great communication skills
• Good spoken and written English

Work Experience

Essential

• Administration Experience
• Competence in use of various computer software packages
• Ability to work independently and as a member of a team
• Confident with talking on the phone to patients and external skate holders

Desirable

• Knowledge of RTT 18 week pathways
• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe

Headley Way

Headington

OX3 9DU

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

Person Specification

Knowledge, Skills and Training

Essential

• Advanced specialist knowledge of healthcare estates or built environment (Masters level or equivalent experience)
• Relevant advanced theoretical (equivalent to Masters level and/or specialist training) knowledge

Job specific experience

Essential

• Extensive experience in the built environment profession relating to healthcare
• Extensive knowledge, relationships and experience of the healthcare commercial sector including primary care/GP surgery buildings
• Significant demonstrable knowledge of Health Building Notes and Health Technical Memoranda relating to healthcare estate, Better Business Case training and the ability to write and review business cases in line with the H M Treasury Green Book methodology
• Extensive knowledge and experience in the wider public sector arena relating to estates including in S106/CIL, One Public Estate decarbonization/NHS Greener agenda
• Proven significant previous experience of working successfully in a senior management role at the same level
• Proven leadership of large, complex programmes and service transformation
• Demonstrable experience of primary care estate partnerships, including leading capital business cases and working in partnership with a range of stakeholders
• Significant previous experience of estate development, capital business case preparation and partnership working

Managerial/Supervisory Experience

Essential

• Significant senior-level managerial and supervisory experience, including accountability for leading multidisciplinary teams, workforce planning, performance management, staff development and the delivery of complex programmes within large, complex organisational environments

Finance/Resources

Essential

• Demonstrable senior-level experience of estate development, including leading the preparation and assurance of capital business cases, navigating NHS capital and planning processes, and working effectively in partnership with primary and secondary care stakeholders to deliver a sustainable Estate in Dorset
• Demonstrable experience of managing and controlling significant budgets and physical resources, including capital and revenue planning, financial governance, prioritisation of investment, and ensuring value for money in the use of public funds

Information Technology/Resources

Essential

• Demonstrable Information Technology and information management experience, including effective use of estates, capital planning and performance management systems, development and interpretation of management information, and confident use of digital tools (e.g. spreadsheets, databases and reporting systems) to support evidence-based decision-making and statutory reporting requirements

Business Travel

Essential

• Subject to the provisions of the equality act, able to travel using own vehicle on trust business

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Unit 4, The Omega Centre

Sandford Lane

Wareham

BH20 4DY

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC registration
• Evidence of annual appraisal and revalidation (when appropriate)
• General practice (Vocational Training Scheme) trained
• On/eligible to be on a medical performers list
• Enhanced CRB check
• UK driving licence
• Current CPR certificate
• UK work permit (if required)

Desirable

• Evidence of continued professional development
• Other Post Graduate Diplomas

Experience

Essential

• Successfully Completed General Practice Specialist Training
• Appropriate range of previous experience in hospital posts
• Clinical and Information Governance
• Self audit and reflection
• Organised and efficient in record keeping and completion of paperwork
• Time management -- being able to prioritise work and work under pressure
• Computer literacy

Desirable

• Completed GP specialist training within last 2 years
• Experience of working a variety of clinical software systems

Additional Criteria

Essential

• Evidence of self directed learning
• Excellent communication skills
• Ability to articulate the core values of general practice
• Knowledge of current issues affecting general practice
• Counselling and Feedback skills
• Team working and interdisciplinary collaboration;
• Ability to maintain trust and confidence of patients;
• Leadership skills;
• Willingness to share knowledge and collaborate across entire primary health team;
• Ability to develop and maintain effective working relationships with multi- disciplinary teams;
• Ability to work flexibly;
• Ability to recognize own limitations and act upon them appropriately;
• Willingness to learn new skills and to problem solve on a daily basis;
• An understanding, acceptance and adherence to the need for strict confidentiality

Desirable

• Knowledge of service provision requirements in all clinical disciplines
• Ability to adapt to differing workplaces
• Ability to challenge traditional models of working and to suggest improvements for change in a positive and inclusive manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Brune Medical Centre

10 Rowner Road

Gosport

Hampshire

PO13 0EW

United Kingdom

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

DUTIES AND KEY RESPONSIBILITIES

Clinical Responsibilities:

In accordance with the working arrangements, the post-holder will make themselves available to undertake clinical sessions.

They will be expected to:

Provide surgery consultations, telephone consultations and home visits

Check and sign repeat prescriptions

Deal with queries, both over the telephone and in person

Handle paperwork and correspondence within the practice guidelines

Make professional and autonomous decisions in relation to presenting problems whether these are self-referred or referred from other health care workers within the organisation

Assess the health care needs of patients who have undifferentiated or undiagnosed problems

Screen patients for disease risk factors and early signs of illness

Consult with patients in line with current practice disease management protocols to develop care plans for health

Provide counselling and health education

Admit or discharge patients to and from the caseload and refer them to other care providers as appropriate

Record consultation notes clearly and contemporaneously within agreed standards

Collect data for audit purposes

Compile and issue computer-generated acute and repeat prescriptions, avoiding hand-written prescriptions whenever possible

Prescribe in accordance with the Practice prescribing formulary, or generically, whenever this is clinically appropriate

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Management and Administration:

The post-holder will be expected to:

Work as part of the team to ensure Quality and Outcome Framework (QoF) and other local targets are met

Ensure all clinical information obtained from patients and other health and social care providers is fully coded utilising systems and processes in place at any given time

Take fair share of non-patient facing work including results, letters for example

Remain on site throughout duration of session

Attend and participate in multidisciplinary team meetings

Participate in the evaluation and audit of clinical and patient services

Participate in further development in services provided

Engage in fostering relationships with other local practices and NHS trusts

Be aware of and comply with all relevant practice policies and guidelines, including prescribing, confidentiality, data protection and health and safety

Support and guide where appropriate the management and administration teams in delivering a high quality service to patients

Training and Education:

The post-holder will be expected to:

Comply with the GP appraisal scheme

Uphold a commitment to life-long learning and audits to ensure evidence-based best practice

Attend training and events organised by the practice or other agencies where appropriate

The above list of duties is not exhaustive and may be subject of change as deemed necessary.

OTHER CONDITIONS

Annual Leave:

The post-holder will be entitled to WTE 6 weeks and the relevant number of bank holidays for the current calendar year, which will be pro-rata based on number of sessions worked

Communication:

The post-holder will recognise the importance of effective communication and will strive to;

Communicate effectively with colleagues

Communicate effectively with patients, carers and other members of the general public. They will be polite and courteous at all times and communicate relevant information where appropriate

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Be able to discuss with other members of the team how the policies, standards and guidelines will affect their own work

Participate in audits where appropriate

Confidentiality:

In the course of seeking treatment patients entrust the practice with, or allow the practice to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Under the Data Protection Act 1998 and GDPR guidelines 2018, the post-holder must maintain the confidentiality of information about patients, careers, colleagues, other healthcare workers or the business of the practice. This work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to the post-holders dismissal.

Equal Opportunities:

It is the aim of the practice to ensure that no job applicant or employee receives less than favourable treatment on rounds of sex, marital status, race, colour, creed, religion, physical disability, mental health, learning difficulty, age or sexual orientation and is not placed at a disadvantage by conditions or requirements that cannot be shown to be justifiable. To this end the practice has an equal opportunities policy and it is for each employee to contribute to its success.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, which will include;

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Health and Safety:

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff.

The post-holder will assist in the promotion and maintenance of their own and others health, safety and security as defined in the practices Health and Safety Policy, which will include;

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages these risks

Making effective use of training to update skills and knowledge

Using appropriate infection-control procedures; maintaining work areas in a tidy and safe way and ensure that they are free from hazards

Personal and Professional:

The post-holder will participate in any training programme implemented by the practice which will include;

Participation in an annual individual performance review. They will take responsibility for maintaining a record of their own personal and professional development

Taking responsibility for their own development, learning and performance, demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will;

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Security:

It is the responsibility of all employees to work within the security policies and procedures within the practice to protect the patients, staff and visitors. This duty applies to the specific work area of the individual. All staff are required to wear official identification badges.

Flexibility:

The practice is currently working in a climate of great change within the NHS. It is therefore expected that all staff will develop flexible working practices to be able to meet the challenges and opportunities of working within the NHS.

Safeguarding:

It is the responsibility of all staff to ensure all patients and staff are safe. If any member of staff has any safeguarding concerns, these must be reported to the organisation safeguarding lead.

Person Specification

Qualifications

Essential

• Valid GMC registration

Desirable

• Minor Surgery or willing to train

Experience

Essential

• Experienced or newly qualified will both be considered

Desirable

• Minor surgery / Joint injections would be desirable, but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Surgery, Stuart Road

Address

Stuart Road

Pontefract

West Yorkshire

WF8 4PQ

United Kingdom

Employer's website

https://www.stuartroadsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Provision of adult immunisations.

Promoting health education and self-care

Management of Long Term Conditions - (eg. Asthma, COPD, Hypertension, Mental Health Review, Heart Failure) or willingness to train

Contributing to QOF, enhanced services, and practice development initiatives

Work within the SystmOne Clinical system to record consultations, manage recalls, and contribute to clinical audits.

Collaborate with GPs, pharmacists, practice nurses, HCAs and external services.

Support the practice in meeting QOF, IIF, and other long-term condition targets.

Provide ongoing education and lifestyle advice to empower patients in self-management.

Support service development and audit quality improvement initiatives.

Person Specification

Qualifications

Essential

• Registered Nurse with a valid NMC registration. Experience in delivering vaccinations and experience managing patients with long term conditions within primary or community care. Excellent communication, time management, and patient education skills, with a focus on empowering patients. Able to work independently while contributing effectively within a multidisciplinary team. Compassionate, proactive, and patient-centred approach to care.

Desirable

• Desirable criteria
• Knowledge and experience of SystmOne. Confident in managing some or all chronic disease areas.
• Preferably with Diploma or Degree in Long Term conditions Management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Suttons Medical Group

Address

Sutton Medical Group

Trafalgar Square

Long Sutton

Spalding

Lincolnshire

PE12 9HB

United Kingdom

Employer's website

https://www.suttonsmedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Opening and closing the surgery following surgery protocols to ensure building security

Booking appointments face-to-face, over the telephone and signposting patients to ensure the patient is booked with the right person at the right time and in the right place

Arriving patients for appointments

Receiving and recording requests for home visits, telephone consultations and taking messages

Keeping the reception area, noticeboards and waiting room tidy and presentable.

Manage incoming emails via generic inbox, online consultations, web contacts and signposting and taking all the appropriate actions.

Process patients change of address, telephone contact details etc.

Handling completed repeat prescription requests and processing appropriately

Receiving and recording payments for medicals, insurance reports etc.

Monitoring clinics and informing patients when there is a delay or clinicians are running late

Safely handling/processing specimens received from patients following practice protocols .

Taking messages and passing on information

Initiating contact with and responding to requests from patients , other team members and associated healthcare professionals and agencies

Cover sickness/annual leave of other Care Navigators on a fair share basis and work reasonable overtime when required to cover extended hours.

Ensure accurate processing and recording of information in accordance with practice procedures using the practice clinical system

Complete administrative tasks relating to patients records including filing, document management and ensuring patients can access reports, prescriptions etc.

Providing clerical access to practice staff as required, including word/data processing, filing, photocopying and scanning

Contact patients to arrange follow-up appointments, prescription collections etc.

Chaperone for clinicians (training provided)

Greeting visitors and asking them to complete the visitors book, informing the relevant manager/colleague of their arrival and escorting them where appropriate

Taking and receiving delivery of supplies

Answer and respond to incoming calls in a timely manner

Ensure effective handover of matters outstanding to incoming/remaining care navigators at the end of your working day

Take post to collection point.

Person Specification

Experience

Essential

• Experience of working in a healthcare environment.
• Experience and confidence working with computers and use of MS Office.
• Time management and ability to prioritise workload.
• Good interpersonal and communication skills.
• Experience of working in an administration setting.

Desirable

• Experience of working in a GP Practice.
• Experience of EMIS web.
• Ability to follow policy and procedures.
• Ability to work autonomously.
• Accuracy in recording data.
• Ability to deal with difficult and demanding situations.
• Ability to work under pressure.

Qualifications

Essential

• GCSE Grade A to C in English
• GCSE Grade A to C in Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Meadowside Medical Centre

Address

Meadowside Medical Centre

Mountbatten Way

Congleton

Cheshire

CW12 1DY

United Kingdom

Employer's website

https://www.meadowsidemedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

SPECIAL REQUIREMENTS OF THE POSTAbility to use own judgment, resourcefulness and be able to work under pressure without direct supervision.To have excellent communication skills and patience.

To be reliable and flexible.

To observe strict confidentiality on all matters relating to the practice and its patients.

MAIN DUTIES AND RESPONSIBILITIES

1. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

2. Deal with all general enquiries, explain procedures and make new and follow-up appointments.

3. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

4. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

5. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

6. Enter requests for home visits onto computer as per procedure, and into the visit book if requested by doctor ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

7. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.

8. Prepare lists (if required) for all surgeries and clinics held, ensuring completion of any associated paperwork.

9. Ensure adequate supply of stationery, is available for doctors and re-order as necessary.

10. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

11. Enter patient information on to the computer as required.

12. Patient notes and correspondence:

a) Ensure correspondence, reports, results etc are scanned promptly on to the correct records, ensuring that all recent correspondence is available when patients are seen.

b) Ensure paper records are kept in good repair with all necessary information on the outside cover clearly visible.

13. Record details of accidents, verbal complaints from patients and any unpleasant, intimidating or threatening behavior by patients to staff, inform Practice Manager for investigation and possible action.

14. Premises:

a) Open up premises at the start of the day when first to arrive, de-activate alarm if necessary switch computers on and make all necessary preparations to receive patients.

b) When last to leave at the end of the day ensure telephone transfer is on and ensure computers, portable electrical appliances ie fans, heaters etc and internal lights are all switched off. Ensure that the building is totally secured and the alarm activated.

15. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

This is not intended to be an exhaustive list of responsibilities, but to indicate the main areas of responsibility. It may be changed after consultation with the post-holder.

Person Specification

Qualifications

Essential

• Good standard of education
• Understanding of Microsoft Office
• A demonstrable commitment to professional development

Desirable

• Experience of working in a public reception environment
• Experience of dealing with the public via telephone
• Experience of Emis clinical system (preferable but not essential)
• Experience of Microsoft Office software
• Experience of dealing with the public/patients

Experience

Essential

• Good standard of education
• Understanding of Microsoft Office
• A demonstrable commitment to professional development

Desirable

• Experience of working in a public reception environment
• Experience of dealing with the public via telephone
• Experience of Emis clinical system (preferable but not essential)
• Experience of Microsoft Office software
• Experience of dealing with the public/patients

Qualities/Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative
• Excellent keyboard and computer skills
• Excellent communication skills

Desirable

• Basit IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Strand Medical Centre

Address

272 Marsh Lane

Bootle

Liverpool

Merseyside

L20 5BW

United Kingdom

Employer's website

https://www.strandmedialcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Provision of childhood and adult immunisations.

Provision of cervical smears.

Provision of administering Injectable drug therapy.

Promoting health education and self-care

Providing travel health advice and immunisations

Contributing to QOF, enhanced services, and practice development initiatives

Work within the SystmOne Clinical system to record consultations, manage recalls, and contribute to clinical audits.

Collaborate with GPs, pharmacists, practice nurses, Paramedics, HCAs and external services.

Support the practice in meeting QOF, IIF, and other long-term condition targets.

Provide ongoing education and lifestyle advice to empower patients in self-management.

Support service development and audit quality improvement initiatives.

Person Specification

Qualifications

Essential

• Registered Nurse with a valid NMC registration. Experience in delivering vaccinations and cervical screening (smears) within primary or community care. Excellent communication, time management, and patient education skills, with a focus on empowering patients. Able to work independently while contributing effectively within a multidisciplinary team. Compassionate, proactive, and patient-centred approach to care.

Desirable

• Knowledge and experience of SystmOne. Travel vaccination qualification (e.g. diploma) desirable. Experience in travel health and vaccinations desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Suttons Medical Group

Address

Sutton Medical Group

Trafalgar Square

Long Sutton

Spalding

Lincolnshire

PE12 9HB

United Kingdom

Employer's website

https://www.suttonsmedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary responsibilities:

The following are the core responsibilities of the Patient Services Team Leader. On occasions there may be a requirement to carry out other tasks. This will be dependent on factors such as workload and staffing levels:

Core Principles

• To ensure confidentiality of information is preserved at all times whether at or away from work.
• To follow practice procedures to ensure that Caldicott Guardian and Security requirements are met at all times.
• To follow procedures to ensure compliance with the Data Protection Act 1998
• To follow all practice protocols concerned with the maintenance of ethical practice.
• To support and participate in initiatives to ensure a safe and healthy environment for all practice users. This includes following procedures to ensure the control of potential hazards to health and safety.
• To respect, support, contribute to and take personal responsibility for implementing commitment to Diversity and Equality of Opportunity
• To contribute to a culture of continuous improvement
• To perform duties to standards required by the practice in accordance with quality assurance.
• To demonstrate commitment to Continuing Professional Development
• To demonstrate computer literacy

Leadership and People Management

• Provide strong leadership and operational oversight of the Patient Services Team to ensure a highquality, consistent patient journey.
• Support prioritisation of work between PST and back office admin team to ensure business needs are met.
• Line manage PST staff and relevant locum personnel, with responsibility for performance management, attendance, conduct, appraisals, and professional development.
• Foster a high-performing, motivated, and patient-focused team culture, using operational data, performance metrics, and business intelligence to identify opportunities for service improvement, productivity enhancement, and workforce optimisation.
• Monitor, analyse, and report on key operational and patient service performance indicators, using data-driven insights to support decision-making, resource planning, and continuous improvement initiatives.
• Assess staffing and workload demands and, where necessary, provide hands on operational support to ensure service continuity.
• Manage staff rotas and annual leave effectively to maintain appropriate staffing levels and safe service delivery.
• Ensure all team members remain compliant with mandatory training and role specific competencies.

Patient Experience, Complaints and Feedback

• Lead the operational management of complaints and compliments across the practice, ensuring timely, professional, and compliant handling in line with practice policy.
• Act as an escalation point for complex or sensitive issues, working to deescalate concerns and minimise formal complaints.
• Ensure all complaints and outcomes are accurately recorded on the appropriate systems e.g. TeamNet and escalated to relevant clinicians or managers as required.

Training and Team Development

• Ensure robust onboarding, training, and induction for new PST members, delegating elements where appropriate.
• Develop and maintain a buddy system to support new starters.
• Use performance and quality data to identify training needs, monitor effectiveness of interventions, and support continuous professional development across the team
• Provide ongoing coaching, refresher training, and support to ensure staff remain confident, competent, and consistent in their roles.
• Identify skill gaps and performance concerns and take timely, proportionate action.
• Maintain uptodate patient services protocols, ensuring alignment with current regulations and best practice.
• Lead regular team meetings and promote continuous learning and development opportunities.

HR, Workforce and Practice Coordination

• Work closely with the HR Manager to coordinate all new starters, ensuring a streamlined process including:
• System access e.g. SystmOne, Xon, Teamnet
• IT accounts
• DBS checks
• Induction for staff, trainees, and locums
• Manage leavers effectively, ensuring prompt removal of system, IT, and building access in line with policy.
• Maintain close working relationships with GP Partners, PST Manager, the Operations Manager, and the Business Manager to escalate risks, staffing issues, or service concerns.

Building, Facilities and IT Support

• Act as a primary point of contact for building related matters and contractors.
• Ensure compliance with safety procedures, including completion and recording of weekly fire alarm testing.
• Oversee building access arrangements, including opening and locking procedures.
• Liaise with the cleaning contractor to ensure cleanliness and suitability of the working environment.
• Provide first line support for low level IT issues and escalate to the IT Helpdesk where required.
• Ensure essential equipment is available and fit for purpose, including laptops for interpreter and remote services.

Practice Support and Service Resilience

• Support the wider practice team during periods of high demand, ensuring workload is shared appropriately and patient needs are met.
• Proactively identify operational risks and areas for improvement within patient services and escalate appropriately.

General

• Ensuring confidentiality is maintained at all times.
• Dealing with all telephone calls professionally
• Ensuring excellent customer care skills are used with all parties.
• Taking messages as appropriate and ensuring the message is passed on to the appropriate member of the practice or associated organizations whilst annotating and recording details such that they can be reviewed and retrieved at a later date if required.
• Ensuring probity in all financial dealings
• Any other duties assigned by the partners or line manager.

Upholding Quality

• Alerting other team members to issues of quality and risk.
• Assessing own performance and taking accountability for own actions, either directly or under supervision
• Contributing to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Working effectively with individuals in other agencies to meet patients needs.
• Effectively managing own time, workload, and resources.
• Adhering to Practice dress policy.
• Being punctual at all times.

Communicating

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Personal/ Professional Development

• Taking responsibility for own developmental learning and performance.
• Taking responsibility for maintaining a record of own personal development.
• Working with management on any new training requirements.
• Demonstrating skills and activities to others who are undertaking similar work.

Contributing to the implementation of services

• Participating in implementation of new services where appropriate

For further responsibilities please see the attached job description.

Person Specification

Qualifications

Essential

• IT and Staff Performance Monitoring Skills
• Essential
• Competent user of Microsoft Office applications including Outlook, Word, Excel and Teams.
• Confident in learning and using practice and NHS digital systems.
• Experience using performance data, reports and metrics to monitor team productivity and service delivery.
• Ability to analyse trends, identify performance issues and implement solutions.
• Experience monitoring KPIs, service standards, rota adherence and workload management.
• Ability to use data to support staff performance reviews, supervision and development discussions.
• Experience producing reports and presenting performance information to management.
• Understanding of information governance, GDPR and data confidentiality requirements.
• Ability to support staff in the effective use of digital systems and processes.

Key Leadership Competencies

Essential

• Leading through example.
• Performance management through data and metrics.
• Coaching and developing individuals and teams.
• Change management and service improvement.
• Operational planning and resource management.
• Patient centred decision making.
• Digital confidence and data-led management.

Experience

Essential

• Soft Skills
• Essential
• Excellent interpersonal and relationship building skills.
• Ability to communicate clearly, confidently and professionally with patients, colleagues and external stakeholders.
• Strong customer service focus with a commitment to delivering an excellent patient experience.
• Empathetic, approachable and able to support staff and patients in challenging situations.
• Ability to remain calm, resilient and professional when working under pressure.
• Strong problem solving and decision making skills.
• Ability to manage conflict and handle difficult conversations effectively and sensitively.
• Positive, proactive and adaptable approach to work.
• Strong organisational skills with the ability to prioritise workload and meet deadlines.
• Ability to work collaboratively as part of a multidisciplinary team.
• Commitment to supporting, motivating and developing others.
• Demonstrates integrity, professionalism and confidentiality at all times.

Desirable

• Experience using Systm One or other clinical systems.
• Experience using telephony reporting systems and call performance metrics.
• Knowledge of NHS digital systems and reporting tools.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bowling Highfield Medical Practice

Address

Rooley Lane

Bradford

West Yorkshire

BD4 7SS

United Kingdom

Employer's website

https://www.bowlinghallmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will work closely with the multidisciplinary stroke team and contribute to the provision of timely specialist review and management of patients presenting with cerebrovascular disease. Duties will include supporting acute stroke pathways, inpatient stroke care, and ambulatory stroke services across the Trust.

Applicants should have broad experience in Stroke Medicine and General Internal Medicine, together with a strong commitment to delivering high-quality, evidence-based stroke care. Experience in thrombolysis decision-making and thrombectomy

referral pathways would be desirable, depending on experience (There is potential to join Royal London Hospital HASU on call rota if candidate wishes to join)

The successful applicant will play a key role in delivering high-quality stroke care across the Trust and will contribute to the ongoing development of our stroke services.

The post-holder will provide consultant leadership for:

A 29-bedded Acute Stroke Unit

Daily consultant-led TIA assessment service

Stroke outpatient follow-up clinics

Multidisciplinary stroke care pathways

Teaching, training and supervision of junior medical staff

Clinical governance, audit and quality improvement activities

Person Specification

Essenstial

Essential

• Full GMC Registration
• Experience of working in stroke medicine
• Evidence of leadership and management experience
• MRCP or equivalent

Desirable

• Ability to take full and independent responsibility for clinical care of patients
• Excellent communication skills, both oral and written, and an ability to relate to staff and patients Computer literate
• Higher post graduate qualification/degree

Essemtial

Essential

• oFull GMC registration with licence to practice CCST/CCT or equivalent in stroke medicine and GIM and on the specialist register, or within 6 months of CCT date at the time of interview, or evidence of working towards specialist registration via CESR.

Desirable

• Higher post graduate qualification/degree

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North Middlesex Hospital

Sterling Way

Upper Edmonton

N18 1QX

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

They work closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.

This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Care coordinators review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate.

Care coordinators could potentially provide time, capacity and expertise to support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them. Their aim is to help people improve their quality of life.

The successful candidate will be based in a local cluster of General Practices as part of the Primary Care Network (PCN). They will be caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families and carers with high quality support.

This role is intended to become an integral part of the PCNs multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the PCN.

There may be a need to work remotely depending on the requirements of the role. Please note that the role of a care coordinator is not a clinical role.

Person Specification

Experience

Essential

• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)

Desirable

• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
• Experience of working in Primary Care

IT skills

Essential

• Strong IT skills are essential for this role. Candidates should be proficient in Microsoft Office applications, including Word, Excel and Outlook, and comfortable navigating databases and digital record systems. Training will be provided on any role-specific software.

Right to Work

Essential

• Please note that you must have the legal right to work in the UK to be considered for this role. Proof of eligibility will be required during the recruitment process.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maidenhead Primary Care Network

Address

Lee House Surgery

84 Osborne Road

Windsor

Berkshire

SL4 3EW

United Kingdom

Employer's website

https://www.maidenheadpcn.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

• To assist in any administrational duties required to ensure a full outpatient service is provided in the Outpatient reception, Outpatient Call centre and the Booking Teams.
• To be flexible to a wide range of duties and appropriate tasks on rotation as designated by the Outpatients Supervisor in order to ensure the smooth running of the department. Including covering for colleagues in times of sickness/absence and high workloads
• Greet patients and visitors in a pleasant and professional manner, providing a courteous reception service.
• Excellent communication skills and ability to deal with queries from patients, relatives and carers. To proactively deal with potential situations of conflict, to diffuse and prevent patient complaints. To regularly deal with patients either face to face or via telephone or email who may be emotional or challenging.
• Liaison with staff both within and outside of the department, GP surgeries and other healthcare professionals on any matters relating to patient referrals/queries
• Answer all telephone calls into the department promptly in line with the Outpatient Call centre KPIs, speaking to our patients and callers with respect and courtesy, be positive and helpful in providing excellent service and assistance.
• To participate in call reviews and call monitoring to achieve department KPIs.
• To monitor and action all incoming emails to generic outpatient team inboxes.

Ensure all patient demographics are captured accurately and any changes updated on the Trust PAS when notified.

To manage new referrals and outpatient appointment waiting lists in line with RTT national targets.

To receive and respond to appointment requests. Booking, cancelling, and rescheduling all new and follow up outpatient appointments in line with the Access Policy and agreed clinic booking rules via the Trusts PAS systems.

Liaise with relevant specialty service managers and teams to escalate capacity, waiting list and service issues that require urgent action.

To check patients in and out of their appointments in real time via the Trusts PAS systems. Complete the checking out process, recording the appropriate outcome and 18-week RTT status documented on the outcome form and booking any respective appointments, ensuring all clinics are cashed up at the end of each day.

To liaise with clinicians and services where outcomes are incomplete or missing.

To check case note availability prior to clinic, escalating to the appropriate teams for missing records.

• To keep patients informed of any delays in outpatient clinics in conjunction with the nursing team.

To maintain patient confidentiality and be aware of data protection issues when entering all patient information on all Trust administration and clinical information systems. Book interpreter services/transport as and when required and maintain and provide access to interpreter tablets

• To maintain good working knowledge of all office procedures and to be onboard with the implementation of new processes within the outpatients departments.

• To be competent and efficient in using the trust IT and PAS systems as required in your role. To maintain and update a variety of systems used within the call centre and kiosks,
• To assist in the induction and training of new and temporary members of staff in the department.
• To participate in the PDR process to ensure personal skills are enhanced.

Attend team meetings and contribute in the setting of achievable standards to promote improvements in patient care and service development.

To undertake minutes/actions of meetings as required

• To understand when to escalate issues and reporting incidents on the Trusts Ulysses system.

• To work from outpatient reports i.e. demographics reports, PIFU lists and return post and any new reports introduced to support outpatients transformation.
• Maintain stock levels, collect, store and keep stationary secure
• Duties and responsibilities as set out in this job description may be reassigned in order to reflect developments within the trust or operational needs within Outpatient transformation

Person Specification

Qualifications & Training

Essential

• oGood basic educational background
• oGCSE English and Maths or equivalent
• oNVQ Level 3 in a related subject (e.g healthcare, customer service, business administration) or equivalent experience

Desirable

• oECDL
• oIT Qualifications

Experience

Essential

• oCustomer Service experience or equivalent work experience.
• oComputer literacy and keyboard skills
• oWillingness to develop computer skills
• oWorking to deadlines and targets
• oNHS Experience

Desirable

• oKnowledge of PAS
• oCall Centre or Switchboard experience
• oExperience of Access Database/ Excel Spreadsheets

Knowledge & Skills

Essential

• oGood verbal and written communication skills
• oAbility to prioritise.
• oAble to take responsibility for own work and work without direct supervision where appropriate.
• oFlexible approach to working hours
• oRespect for confidentiality
• oAbility to deal with sensitive issues appropriately.
• oExcellent Team player

Desirable

• oAbility to plan and co-ordinate work.
• oInnovative
• oEvidence of interacting with a wide range of people

Personal Attributes

Essential

• Enthusiastic and motivated
• Punctual
• Reliable
• Positive attitude
• Organised and logical
• Diplomatic and sensitive to patients who may be distressed
• Professional

Desirable

• Smart appearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital, Lewisham Hospital and Community

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The practice nurse will work as part of the primary healthcare team providing Personal Medical Services to the patients of practice.

Job responsibilities:

• Assist in and perform routine tasks related to patient care as directed by senior nursing staff and GPs
• Cytology
• Wound care / ulcer care/Doppler
• Removal of Sutures
• New Patient Medicals/Urinalysis
• Travel Clinic
• ECGs
• Asthma/Peak Flow Readings/Spirometry
• Venepuncture
• Hypertension Management
• Ear syringing
• Routine immunizations/Childhood immunisations
• Chaperoning and assisting patients where appropriate who are being examined by another clinician
• Assisting GPs with coil fittings
• Requesting pathology tests, for example urine culture, swabs
• Diabetes & Coronary Heart Disease and Contraception.
• Following agreed clinical protocols with referral to GPs as appropriate
• Other tasks will include
• Clean and sterilise equipment using autoclave monitoring autoclave
• Maintaining and cleaning equipment used by the nurses and GPs
• Maintaining GP and Nurses rooms, stocking and rotating items as required
• Chaperoning and assisting patients who are being examined by another clinician.
• Maintain general tidiness and cleanliness of nurses and treatment rooms
• Maintain stock of waiting room leaflets as instructed by partners and Practice Manager
• Ordering of Health Promotion Literature
• Ordering of vaccinations to maintain stock levels
• Participation in administrative systems in the Practice
• At all times there will be a need to maintain accurate records
• A duty to advise senior nurses of potential problems or errors within a range of assigned tasks
• Attend and participate in any Practice meetings when required.
• On occasion there may be a requirement to undertake home visits
• Any other delegated duties appropriate to the post

Person Specification

Experience

Essential

• Experience of working in General Practice.
• Experience and competence of nursing procedures/skills and duties outlined in the Job Description.
• Ability to work within a multi-disciplinary team.
• Experience of using computerised medical record systems

Desirable

• Interest / experience in Long-Term conditions
• Family planning

Knowledge & Skills

Essential

• Knowledge of clinical governance.
• An understanding of a General Practice environment.
• A drivers licence and access to own transport
• IT skills (MS Office, Internet etc.).
• Interpersonal skills (Communication both written & oral).
• Time Management and the ability to work to deadlines.
• Ability to follow policies and procedures.
• Problem solving skills.

Desirable

• Knowledge of clinical audits
• Knowledge of GP clinical systems (EMIS / Docman / TQuest)

Qualifications

Essential

• Registered General Nurse (RGN) Qualification
• Current Nursing & Midwifery Council (NMC) registration

Desirable

• Diploma in Practice Nursing
• Diploma in Chronic Disease Management (COPD, Asthma, Diabetes, CHD)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Harbury Surgery

Address

Mill Street

Harbury

Leamington Spa

Warwickshire

CV33 9HR

United Kingdom

Employer's website

https://www.harburysurgery.org.uk/ (Opens in a new tab)