Job description

Job responsibilities

• Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested.
• Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP.
• Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have.
• Processing e-consults via system one and triaging the patient accordingly using signposting where necessary.
• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
• Carry out chronic disease recalls and vaccination campaigns, booking relevant appointments working from a list to ensure clinics are fully utilised
• Informing patients of test results and following up with instructions from clinicians.
• Keeping the reception area and notice boards clean, tidy and up to date.
• Taking payments for private documents from patients and providing receipts

• Support all clinical staff with general tasks as required.
• Assisting the Site Co-ordinator with weekly fire alarm checks and weekly/monthly legionella testing, when required.
• Assisting the Site Co-ordinator with weekly room plans and petty cash records, when required.
• To be able to work with people from a wide variety of cultures and backgrounds, and people with disabilities and learning difficulties, and to be able to communicate with them (and, when necessary, their carers) appropriately to facilitate their care and understanding of their care within the service.
• Attend and positively contribute to team meetings.
• Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards.
• Treat all patients fairly and with respect.
• Provide cover across all sites as required.

This is not an exhaustive list, and it is expected that this role will develop as the business grows.

Person Specification

Experience

Essential

• Excellent Customer Service experience Computer literate in Word and Outlook Good Listening skills and attention to detail and accuracy Professional verbal and written communication skills are essential Excellent command of spoken and written English Able to demonstrate flexibility and adaptability in a changing environment Able to work constructively with internal and external parties to resolve issues Ability to work under pressure while maintaining a positive professional attitude Ability to work as part of the team Able to multi-task

Desirable

• Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Robin Lane Health & Wellbeing Centre

Address

Robin Lane Health & Wellbeing Centre

Robin Lane

Pudsey

West Yorkshire

LS28 7DE

United Kingdom

Employer's website

http://robinlanehealthandwellbeingcentre.com/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

We are looking to appoint a Care Navigator to join our busy GP practices, who will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills.

You will be responsible for the arrangement of clinics, liaising with clinical and admin staff together with patients. You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries and bookings.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment with a range of people and professions, as you will be working in our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets.

Other Job Responsibilities

CONFIDENTIALITY

• Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.

• Maintain an awareness of the Freedom of Information Act.

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY

• The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.

• Comply with Practice health & safety policies by following agreed safe working procedures

• Actively report health & safety hazards and infection hazards immediately

• Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.

• Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.

• Correct personal use of Personal Protective Equipment PPE and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

• Reporting incidents using the organisations Incident Reporting System

• Using personal security systems within the workplace according to Practice guidelines

• Making effective use of training to update knowledge and skills

• Demonstrate safeguarding and promoting the welfare of children and adults at risk.

EQUALITY AND DIVERSITY

• The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.

• No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

• The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

OTHER DELEGATED DUTIES

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Person Specification

skills

Essential

• Excellent Communications skills .
• Excellent Listening skills and attention to detail.
• IT skills are essential, data input and monitoring our achievements and progress against national, local, and internal targets.

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualification in business administration
• Qualification in customer service

Experience

Essential

• Experience of working in a clinical/NHS setting

Desirable

• Experience working in primary care
• Experience working with EMIS clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

SSP Health

Address

SSP Health

Atlas Medical Practice

Fingerpost Health Centre

Atlas Street

St Helens

WA9 1LN

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

1. To provide operational management and leadership for all staff and volunteers in the team and area of your responsibility.2. Alongside your manager you will ensure the development of Integrated Business Plan and to ensure delivery of key targets in relation to service performance, integrated governance, workforce planning, partnership development and financial sustainability within your team3. To work in close partnership with Service Users, Carers, Clinical Staff, Trust performance Management and Finance Staff, Corporate Services, Human Resources, Community Care, Independent and Not-for-Profit Organisations in the delivery of operational services.4. The post holder will contribute to the development of the identity and structure of the area of your responsibility, ensuring clear accountability within their area of responsibility and establishing clear accountability for all key result areas and performance management arrangements to ensure effective service delivery.

Person Specification

Education and Qualification

Essential

• Relevant education to degree level or ability to demonstrate equivalent level of knowledge and experience.
• Evidence of continued professional development.

Desirable

• A professional qualification in either Mental Health Nursing, Occupational Therapy or Social Work.
• Post graduate qualification

Experience and Knowledge

Essential

• Significant experience of managing Health and/or Social Care staff and services.
• Demonstrates detailed practical knowledge of Mental Health legislation.
• Experience of developing and implementing new ways of working and procedures.
• Substantial experience of budget systems and management.
• High-level analytical and problem-solving skills.
• Highly developed people management skills.
• Experience of undertaking patient/staff investigations.
• Knowledge of and experience of practical application of good practice in relation to equalities and diversity.
• Experience of successfully managing significant change.
• Experience of developing and maintaining partnerships with external agencies, professional leads, staff and trades unions.
• Ability to manage teams and individuals in a complex and changing environment.
• Experience of managing complex caseload/workload demands.

Desirable

• Ability to build and maintain effective working relationships with a variety of organisations and individuals.
• Sufficient personal resilience to cope with challenging emotional situations.
• Innovative approach to problem solving.

Skills

Essential

• The ability to demonstrate experience in health, social care or third sector environments to a high level.
• Able to demonstrate good knowledge and understanding of mental health issues, clinical settings and psychosocial interventions.
• Excellent communication skills including influencing, negotiation and empathic skills.
• Project management skills.
• Competent in the use of IT in a windows environment.
• Ability to form effective working relationships with other partners patient groups and stakeholders.
• A developed interpersonal and diplomacy skills.
• A working understanding of the key relationships with commissioners and partners.
• Organisational and time management skills. 10. Clarity of thought and presentation.
• Ability to work alone and with others.
• Ability to work within an ever-changing environment.
• Excellent oral and written presentation skills

Other Requirements

Essential

• Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
• Able to travel easily and frequently around the region which will include attending face-to-face appointments, Trust training and team meetings as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Coffee Tavern

24 High West Street

Weymouth

DT4 8JH

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Main Responsibilities

Office and Facilities Management

• Oversee the day-to-day operation of PCN office facilities, ensuring they are safe, organised and welcoming.
• Manage room bookings and coordinate the use of administrative spaces.
• Liaise with premises providers and contractors regarding maintenance, repairs and service issues.
• Order and manage office supplies, equipment and resources.
• Maintain equipment inventories and coordinate servicing, testing and maintenance schedules.
• Support compliance with health and safety requirements, including fire safety, risk assessments and first aid arrangements.

Workforce and HR Administration

• Coordinate recruitment processes, including advertising vacancies, arranging interviews and issuing correspondence.
• Assist with onboarding new staff, preparing offer documentation, induction packs and access requests.
• Support pre-employment checks, including DBS applications, right-to-work checks, references and employment compliance requirements.
• Maintain accurate and confidential staff records in line with GDPR, employment legislation and CQC requirements.
• Monitor annual leave, sickness absence and workforce records, escalating issues where appropriate.
• Maintain records relating to mandatory training, professional registration, occupational health and staff vaccinations.
• Support workforce planning, staff wellbeing initiatives and learning and development activities.
• Assist with the development and maintenance of an annual PCN training programme.

Governance and Compliance

• Support compliance with CQC standards and PCN governance requirements.
• Maintain policy, procedure and operational documentation, ensuring version control and accessibility.
• Assist with internal and external audits and provide evidence and documentation as required.
• Ensure information governance, confidentiality and data protection requirements are adhered to at all times.
• Support the implementation and review of policies and procedures across the organisation.

Administrative and Operational Support

• Organise and minute Board meetings, leadership meetings and other PCN forums.
• Manage PCN-wide communications, ensuring information is shared effectively with practices and staff.
• Process staff expense claims and maintain associated records.
• Act as a key point of contact for PCN staff, practices and external stakeholders.
• Provide administrative support to service developments, projects and operational initiatives.
• Provide support covering reception at our weekly Health Hub.

Service Support and Improvement

• Work with clinical and operational colleagues to support the smooth delivery of PCN clinics.
• Coordinate resources, space and equipment to support efficient service delivery.
• Identify opportunities to improve administrative systems, processes and staff experience.
• Contribute to service improvement projects and the development of efficient ways of working.

Person Specification

Qualifications

Essential

• Educated to GCSE level (or equivalent), including English and Mathematics.

Desirable

• A relevant HR qualification (e.g CIPD Level 3 or equivalent)

Experience

Essential

• Significant experience in an administrative, office management or operational support role.
• Experience of managing competing priorities and coordinating multiple workstreams.
• Experience of maintaining accurate records and administrative systems.
• Experience of supporting HR or workforce administration processes.

Desirable

• Experience of working in primary care
• Experience of working in a GP practice
• Experience of supervising staff or coordinating administrative teams.

Knowledge and Skills

Essential

• Excellent organisational and time management skills.
• Strong written and verbal communication skills.
• Ability to work independently and use initiative.
• High level of accuracy and attention to detail.
• Experience of minute taking and supporting meetings.
• Experience supporting recruitment, induction and staff training processes.
• Good understanding of confidentiality, GDPR and information governance principles.
• Proficient in Microsoft Office applications, including Outlook, Word, Excel and Teams.
• Ability to build effective working relationships with a wide range of stakeholders.

Desirable

• Experience working within the NHS, Primary Care Network or healthcare environment.
• Experience using EMIS Web & SystmOne.
• Knowledge of CQC standards and healthcare governance requirements.

Personal Attributes

Essential

• Professional, reliable and approachable.
• Flexible and adaptable to changing priorities.
• Committed to teamwork and continuous improvement.
• Able to work calmly under pressure and meet deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East and Central Brighton Primary Care Network

Address

Freedom Works

4th Floor, Barts House

Black Lion Street

Brighton

BN1 1ND

United Kingdom

Job description

Job responsibilities

PCN Clinical Pharmacist (12-Month Maternity Cover)

Worcester City Primary Care Network

Full Time - 37.5 Hours per Week

The Role:

We are seeking an enthusiastic and motivated Clinical Pharmacist to join our established Pharmacy Team on a 12-month maternity cover contract. This is an exciting opportunity to work across our Primary Care Network, supporting medicines optimisation, improving patient outcomes and contributing to key prescribing initiatives.

As part of a multidisciplinary team, you will undertake structured medication reviews, provide expert prescribing advice, support chronic disease management, reconcile medicines following hospital discharge and lead on safer prescribing practices. You will play a key role in delivering local prescribing priorities, including the Quality Prescribing and Medicines Service (QPMS), alongside national programmes such as QOF and the Network Contract DES.

Main Duties of the Job:

• Conduct structured medication reviews for patients with complex needs, polypharmacy and long-term conditions.
• Support medicines reconciliation following hospital discharge.
• Provide prescribing advice and medicines information to clinical and non-clinical staff.
• Lead aspects of prescription management, including repeat prescribing processes.
• Support chronic disease management clinics.
• Implement MHRA safety alerts, evidence-based prescribing changes and medicines optimisation initiatives.
• Identify high-risk patient cohorts and help reduce medication-related harm.
• Work collaboratively with GP practices, community pharmacies, hospital colleagues and wider healthcare partners.
• Participate in audits, quality improvement projects and prescribing programmes including QPMS, DSQS and QIPP.

About You:

You will be a GPhC-registered pharmacist with substantial experience in primary care or general practice. You will have completed the CPPE Primary Care Pharmacy Education Pathway (or equivalent recognised pathway) and possess strong clinical, communication and organisational skills. Experience of medicines optimisation and quality improvement initiatives within primary care is essential.

The candidate must hold their CPPE qualification and have Primary Care experience.

Essential Qualifications and Experience:

• Master's degree (or equivalent) in Pharmacy.
• Current registration with the General Pharmaceutical Council (GPhC).
• Completion of the CPPE Primary Care Pharmacy Education Pathway (PCPEP) or equivalent.
• Minimum two years' post-registration pharmacy experience.
• Significant experience working within primary care/general practice settings.
• Strong understanding of multidisciplinary working and medicines optimisation.

Desirable:

• Independent Prescriber qualification.
• Membership of the Royal Pharmaceutical Society (RPS).
• Experience working with QOF, QPMS, DES, LES or similar primary care programmes.

What We Offer:

• NHS Pension Scheme
• Enhanced sickness entitlement
• Cycle to Work Scheme
• Employee Assistance Programme
• Supportive and collaborative team environment
• Opportunities for professional development and continuing education

Please note: The post holder will be required to travel between practice sites across the PCN as required. Worcester City PCN reserves the right to close this vacancy early should sufficient applications be received

Person Specification

BEHAVIORAL COMPETENCIES AND SKILLS

Essential

• Demonstrates general pharmaceutical skills and knowledge in core areas.
• Is able to plan, manage, monitor, advise and review general pharmaceutical care programmes for patients in core areas, including disease states / long term conditions identified by local Pharmaceutical Needs Assessment.
• Demonstrates accountability for delivering professional expertise and direct service provision as an individual.
• Demonstrates ability to use skills in a range of routine situations requiring analysis or comparison of a range of options.
• Recognises priorities when problem-solving and identifies deviations from the normal pattern and is able to refer to seniors or GPs when appropriate.
• Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.
• Involves patients in decisions about prescribed medicines and supporting adherence as per NICE.

Qualifications

Essential

• Completion of an undergraduate degree in Pharmacy and registration with the General Pharmaceutical Council.
• Completion of CPPE Primary Care Pharmacy Education Pathway (PCPEP), or an equivalent recognised pathway.
• Substantial experience working in primary care/general practice, with a good understanding of the general practice environment, systems and multidisciplinary working.
• Minimum of 2 years post graduate experience in pharmacy as demonstrated within a practice portfolio.

Desirable

• Member of the Royal Pharmaceutical Society (RPS).
• Independent Prescribing qualification with demonstrated prescribing portfolio.
• Experience of working with QOF, QPMS, DES, LES or other primary care prescribing and medicines optimisation initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Vertis Health

Address

St Johns House Medical Centre

299 Bromyard road

Worcester

WR2 5FB

United Kingdom

Employer's website

https://www.vertishealth.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

Person Specification

Qualifications

Essential

• BTEC Diploma/Level 3 Diploma in Leadership and Management OR equivalent (i.e. NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience plus a willingness to work towards the Level 5 in Leadership and Management within an agreed timescale
• IT Qualification (i.e. ECDL Qualification, RSA, NVQ in Business Administration) OR equivalent knowledge gained through relevant work experience
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9)

Experience

Essential

• Implementing and maintaining systems and processes within an administration team
• Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service.
• Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, diary management, filing systems, collating and presenting information
• Co-ordinating meetings and associated duties
• Extracting data and report preparation
• Participation in service and quality improvement initiatives
• Advanced typing skills and inputting data accurately and efficiency

Knowledge

Essential

• Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines
• A sound understanding of quality improvement initiatives
• Organising and completing demands and workloads meeting deadlines using delegation where necessary
• Problem solving for an area of work or developing alternative or additional procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Flatts Lane Centre

Middlesbrough

TS6 0SZ

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Accountabilities

Specialist Clinical Care

• Provide specialist assessment and management for patients with:
• Type 1 Diabetes primarily managed within OCDEM; however, some individuals will attend primary care for ongoing support, reviews, or shared care management.
• Type 2 Diabetes.
• Gestational Diabetes postpartum follow up within primary care.
• Other forms of diabetes, including:
• Latent Autoimmune Diabetes in Adults (LADA).
• Maturity Onset Diabetes of the Young (MODY).
• Steroid induced hyperglycaemia and diabetes.
• Secondary diabetes (e.g., pancreatic disease, endocrine disorders).
• Drug induced diabetes (e.g., antipsychotics, immunosuppressants).
• Support patients using diabetes technologies such as continuous glucose monitoring (CGM) and flash glucose monitoring.
• Provide safety netting advice including sick day rules and escalation pathways.
• Review and rationalise medication regimens, including deprescribing where clinically appropriate.
• Conduct comprehensive diabetes reviews, including:
• Glycaemic control.
• Cardiovascular risk assessment.
• Medication optimisation.
• Lifestyle review.
• Interpret and monitor glycaemic markers such as HbA1c.
• Initiate and titrate diabetes medications, including insulin where appropriately trained.
• Identify and manage acute diabetes issues such as:
• Hypoglycaemia.
• Hyperglycaemia.
• Early identification of Diabetic Ketoacidosis risk.

Chronic Disease Management

• Provide structured diabetes care aligned with national diabetes guidelines.
• Support achievement of key diabetes care processes within GP practices.
• Monitor patients for long-term complications including:
• Cardiovascular disease.
• Kidney disease.
• Neuropathy.
• Retinopathy.

Patient Education and Self-Management

• Deliver personalised diabetes education to individuals and families.
• Promote lifestyle interventions including:
• Diet modification.
• Weight management.
• Physical activity.
• Support behaviour changes to improve long-term outcomes.
• Educate patients on blood glucose monitoring and medication adherence.
• Digital literacy support.

Practice and Primary Care Support

• Provide specialist advice to GPs and practice nurses on diabetes management.
• Support primary care teams with:
• Insulin initiation and titration.
• Complex medication regimes.
• Difficult-to-control diabetes.
• Contribute to development of diabetes care pathways within the practice.

Population Health and Case Management

• Identify high-risk patients through practice diabetes registers.
• Prioritise patients with poor glycaemic control or complications.
• Support proactive care planning and personalised care plans.

Multidisciplinary Working

• Work collaboratively with:
• Endocrinology specialists.
• General practitioners.
• Practice nurses.
• Dietitians.
• Podiatrists.
• Pharmacists.
• Community healthcare teams.
• Facilitate referrals to secondary care when appropriate.

Quality Improvement and Service Development

• Participate in clinical audits and quality improvement initiatives.
• Support practices in meeting diabetes quality indicators.
• Contribute to development of integrated diabetes services across primary and secondary care.

Education and Training

• Provide training and mentorship to practice nurses and healthcare assistants.
• Deliver diabetes education sessions within the primary care team.
• Promote best practice in diabetes management.
• Maintains and updates competencies through CPD, reflective practice and training.

Position Purpose

• The Diabetes Specialist Nurse (DSN) provides expert clinical care, education, and support for patients with diabetes. The role focuses on improving diabetes management, preventing complications, and promoting patient self-management through specialist assessment, treatment planning, and multidisciplinary collaboration.
• The DSN acts as a key resource for patients, families, and healthcare professionals regarding diabetes management and current best practice.

Additional Accountabilities

• Assess, plan, implement, and evaluate care for patients with Type 1, Type 2, and gestational diabetes.
• Provide specialist advice on:
• Insulin therapy.
• Oral and injectable diabetes medications.
• Continuous glucose monitoring (CGM).
• Monitor and manage complex diabetes cases including:
• Poor glycaemic control.
• Recurrent hypoglycaemia.
• Diabetic ketoacidosis (DKA).
• Support inpatient diabetes management and provide consultation to ward staff.
• Deliver structured diabetes education programs.
• Teach patients:
• Blood glucose monitoring.
• Insulin administration.
• Diet and lifestyle management.
• Hypoglycaemia recognition and treatment.
• Support behaviour changes to improve long-term diabetes control.
• Work collaboratively with the multidisciplinary team including:
• Endocrinologists.
• Dietitians.
• Podiatrists.
• Pharmacists.
• Primary care MDT.
• Contribute to clinical audits and service evaluations.
• Implement evidence-based diabetes guidelines and protocols.
• Participate in development of diabetes care pathways and policies.
• Provide training and guidance to healthcare professionals on diabetes care.
• Mentor junior nursing staff and students.
• Promote best practice in diabetes management across healthcare settings.
• Maintain awareness of advances in diabetes treatments and technology.

Person Specification

Skills and Knowledge

Essential

• Advanced understanding of diabetes management in community settings.
• Insulin therapy initiation and adjustment.
• Interpretation of blood glucose monitoring and continuous glucose monitoring data.
• Ability to deliver complex health information clearly to patients and clinicians.
• Motivational interviewing and behaviour change skills.
• Clinical Decision-Making.
• Autonomous assessment and management of complex diabetes cases.

Qualifications

Essential

• Registered Nurse with the Nursing and Midwifery Council.
• Post-registration experience in diabetes management.
• Evidence of continuing professional development in diabetes care.
• Postgraduate qualification in diabetes care.

Desirable

• Independent prescribing qualification.
• Advanced clinical assessment training.
• Certification in insulin pump therapy or diabetes education.
• Experience in research, audit, or service development.

Leadership

Essential

• Acts as a clinical role model within the primary care team.
• Supports and mentors other nurses and healthcare assistants.
• Encourages best practice in diabetes care across GP practices and Primary Care Networks.
• Contributes to service improvement and innovation in diabetes management.

Behaviours and Attributes

Essential

• Demonstrates empathy, compassion, and respect when supporting people living with diabetes.
• Promotes shared decision-making and encourages patient autonomy in managing conditions such as Type 2 Diabetes and Type 1 Diabetes.
• Recognises the psychological, social, and cultural factors affecting diabetes management.
• Always maintains dignity and confidentiality.
• Works effectively within multidisciplinary teams in primary care.
• Values the contribution of GPs, pharmacists, dietitians, podiatrists, and other healthcare professionals.
• Supports integrated care between primary and specialist diabetes services.
• Contributes positively to team discussions and care planning.

Experience

Essential

• Experience working in primary care or community nursing.
• Experience managing patients with complex diabetes.
• Experience providing patient education and lifestyle support.
• Experience in patient education and chronic disease management.
• Minimum 23 years of clinical experience in diabetes.

Desirable

• Experience supporting diabetes registers or population health initiatives.
• Experience with insulin pumps or diabetes technology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Banbury Cross Health Centre

Address

Banbury Cross Health Centre

6 Oxford Road

Banbury

Oxfordshire

OX16 9AD

United Kingdom

Employer's website

https://www.banburycrosshealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Facilitate the development and integration of alternative care pathways for the ICC Hub.
• Support the sector clinical quality team in promoting the ICC Hub; providing guidance to operational clinicians and responding to clinician feedback and experience.
• Day-to-day management of the ICC Hub Coordinator, ensuring data validation, phone answering and referrals are undertaken efficiently and effectively.
• Recruitment and onboarding of external clinicians into the ICC Hub, arranging induction, contracts and ongoing rostering and education as required.
• Support the Clinical Support Manager as required with their day-to-day management of the ICC Hub shift, for example assisting Senior Clinical Decision Makers with ICC Hub process
• Promote the ICC model across the ICS, engaging with local stakeholders and healthcare partners.
• Monitor and evaluate service performance, contributing to continuous improvement within the ICC Hub and system integration.
• Reporting and escalation both internally and externally, producing high level reports and presenting to a range of stakeholders about the ICC Hub model.

Person Specification

Qualifications

Essential

• A minimum of a BSc Paramedic Science (or similar) in a clinically appropriate area or equivalent experience
• Essential Evidence HCPC registered Paramedic

Desirable

• Postgraduate qualification in pre-hospital care or equivalent level of experience in the relevant field (i.e. Clinical Hub, NHS 111 or similar area of practice)

Experience

Essential

• Experience in leading or managing clinical teams in a remote consultation setting
• Experience of cross organisational or system wide transformation
• Experience in leading quality improvement activities in a healthcare setting
• Experience of negotiation with senior stakeholders which may include difficult and controversial issues, presenting complex and sensitive information to large and influential groups
• Experience of leading, managing and delivering significant change projects involving stakeholders

Knowledge

Essential

• Can demonstrate partnership working and the understanding of how and when partnerships should be built, navigating, and understanding local, regional, and national political positions in order to solutions that span across multiple stakeholders
• Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
• Demonstrable ability to analyse and interpret highly complex data, in relation to patient complexity and clinical outcome measures. In complex patient situations, support external clinicians to analyse the risk and benefits of alternative pathways for care and the options available making reasoned and logical deductions, and formulating plans.
• Able to plan, create and deliver training, briefings and updates to large groups of staff at all levels

Personal abilities

Essential

• Provide effective, inclusive, and compassionate leadership across own areas of responsibility, ensuring all voices are heard and creating and nurturing a culture where staff feel safe to speak up

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

London Ambulance Service NHS Trust

Address

WNL ICC Hub,Kenton Ambulance Station

The Mall

London

HA3 9TB

United Kingdom

Employer's website

https://www.londonambulance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are seeking somebody to join our busy GP practice as the first point of contact for patients, contractors, and visitors, while also managing a range of general office tasks.

In this role, you will handle administrative and reception duties, ensuring efficient, courteous, and high-quality service in line with our established processes, policies, and procedures. You will support patient inquiries with professionalism and care.

Excellent communication skills and a compassionate, friendly nature are essential, as you will work closely with our clinical and administrative teams in a busy environment, interacting with a diverse range of people and professions.

Your responsibilities will include managing telephone, in-person, and electronic inquiries, scheduling and updating appointments and home visits, relaying clinical information to patients, and helping patients access our services and those in the wider community.

Ideal candidates will be highly organised, effective communicators who provide a professional and welcoming experience for all patients, ensuring every interaction is exceptional.

Strong IT skills are essential, as you will perform tasks such as running searches and data input. Additionally, you will process prescription requests and deliver comprehensive administrative support.

Job Responsibilities

RECEPTION

• Receiving patients, consulting with members of the practice team
• Processing in-person and telephone requests for appointments; ensuring callers are directed to the appropriate healthcare professional
• Registering new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and entering on computer registration link
• Taking messages and passing on information
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

GENERAL ADMINISTRATION

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Processing and distributing incoming and outgoing mail
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Ordering and monitoring of stationery and other supplies
• Keeping the reception area, notice boards, leaflet etc. tidy and presentable
• Cover sickness/annual leave and work reasonable overtime when required
• Perform any other relevant and reasonable duties that may be requested by the Reception Supervisors, Office Manager or Partners.
• Undertake statutory and mandatory training as required.

APPOINTMENT SYSTEM MANAGEMENT

• Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
• Monitor effectiveness of the system and report any problems or variations required.
• Deal with home visit requests, carefully noting all details

PRESCRIPTION REQUESTS MANAGEMENT

• Processing repeat prescriptions in accordance with practice guidelines
• Handing completed repeat prescriptions to patient and checking names and address.

Person Specification

Qualifications

Essential

• GCSEs at grade C (or 4-9) or equivalent, including English and Maths

Desirable

• Training in administration/clerical duties at NVQ level or above
• NVQ Level 2/3 in Customer Services or Health Care or related discipline

Experience

Essential

• General office skills, photocopier, scanning, shredding.
• Awareness of Data Protection Act and need for confidentiality of Information.
• Attention to detail, able to work accurately, identifying errors quickly and easily.
• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style.
• Committed to own continuing personal development and an ability to support others to develop and progress.

Desirable

• Experience of working in a medical or primary care setting.
• Computer literate with an ability to use the required GP clinical systems.
• Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.

Personal Attributes

Essential

• Works effectively independently and as a member of a team.
• Flexible approach to meet service needs and ensure a stakeholder focused response.
• Self-motivated and proactive.
• Continued commitment to improve skills and ability in new areas of work.
• Demonstrate excellent interpersonal and communication skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Railway Medical Group

Address

Gatacre Street

Blyth

Northumberland

NE24 1HD

United Kingdom

Employer's website

http://railwaymedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

The post holder will provide high-quality, safe and effective general medical services to the practice population, working collaboratively with the wider clinical and administrative team.

The successful candidate will be responsible for assessing, diagnosing and managing a broad range of acute and chronic presentations in primary care, ensuring patients receive appropriate treatment, investigation, referral and follow-up.

The role is being offered as a fixed-term opportunity to support increased patient access and capacity within the practice.

The post holder will:

• Provide comprehensive general medical services to registered patients, including assessment and management of acute, chronic and complex conditions.
• Conduct appropriate clinical consultations, including face-to-face, telephone and other remote consultations where required.
• Make appropriate clinical decisions regarding diagnosis, investigation, treatment, referral and follow-up.
• Provide appropriate preventative healthcare, health promotion and screening advice.
• Manage patients with long-term conditions in accordance with current evidence-based guidance and practice protocols.
• Prescribe safely and cost-effectively in accordance with local and national guidance.
• Recognise and appropriately manage patients presenting with urgent or potentially serious illness.
• Make appropriate referrals to secondary care, community services and other healthcare professionals.
• Provide appropriate safety-netting advice and ensure patients understand when and how to seek further medical assistance.
• Maintain accurate, contemporaneous and comprehensive clinical records in accordance with professional and practice requirements.
• Review and action investigation results, correspondence and other clinical information appropriately.
• Work effectively with the wider multidisciplinary team to ensure coordinated and patient-centred care.
• Participate in practice meetings and contribute to effective communication across the clinical team.
• Support the delivery of practice targets, contractual requirements and quality improvement initiatives where appropriate.
• Maintain awareness of safeguarding responsibilities and act appropriately where there are concerns regarding children or adults at risk.
• Comply with infection prevention and control requirements.
• Maintain appropriate standards of confidentiality, information governance and data protection.
• Undertake appropriate clinical administration associated with patient care.
• Participate in clinical audit, significant event review and quality improvement activities as appropriate.
• Maintain professional competence and undertake appropriate continuing professional development.
• Work within the requirements of the GMC, relevant legislation, NHS guidance and practice policies.
• Undertake any other reasonable duties appropriate to the role and level of responsibility.

The post holder will be expected to contribute to a culture of continuous improvement and patient safety. This includes:

• Reporting and learning from significant events, incidents and complaints.
• Participating in clinical audit and quality improvement activity.
• Maintaining awareness of current clinical guidance and evidence-based practice.
• Ensuring appropriate clinical documentation and coding.
• Identifying and escalating risks to patient safety.
• Maintaining appropriate professional boundaries and standards of conduct.
• Contributing to effective clinical governance within the practice.

The post holder will work closely with GP colleagues, practice nurses, healthcare assistants, pharmacists, care coordinators, reception and administrative staff and other members of the wider healthcare team.

The post holder should demonstrate excellent communication skills and be able to communicate effectively with patients, relatives, carers and colleagues.

The GP will be expected to contribute positively to the practice environment, treating colleagues with respect and supporting a culture of teamwork and professionalism.

The post holder must:

• Understand and fulfil their responsibilities in relation to safeguarding children and adults.
• Recognise signs of abuse, neglect, exploitation and vulnerability.
• Follow practice safeguarding procedures and appropriately escalate concerns.
• Maintain appropriate safeguarding knowledge and training for the role.

The post holder must maintain strict confidentiality regarding patients, colleagues and practice business.

They must comply with relevant information governance, data protection and confidentiality requirements and ensure patient information is accessed, recorded and shared appropriately.

Person Specification

Experience

Essential

• Appropriate experience in general practice.
• Sound knowledge of current primary care clinical practice.
• Ability to assess and manage a broad range of acute and chronic presentations.
• Excellent clinical assessment and decision-making skills.
• Good communication and interpersonal skills.
• Commitment to safe, effective and compassionate patient care.
• Ability to work effectively as part of a multidisciplinary team.
• Commitment to continuing professional development and clinical governance.
• Understanding of safeguarding, confidentiality and information governance.
• Ability to manage workload effectively and prioritise clinical risk.

Desirable

• Experience of working within a busy general practice environment.
• Experience of clinical audit and quality improvement.
• Experience of working collaboratively within a multidisciplinary team.
• Interest or experience in a particular area of general practice that could contribute to the wider practice team.

Qualifications

Essential

• Fully qualified GP with current GMC registration and licence to practise.
• Inclusion on the NHS England Medical Performers List.
• MRCGP or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GAB Healthcare

Address

Leyland Surgery

West Paddock

Leyland

PR25 1HR

United Kingdom

Employer's website

https://www.thesurgerychorley.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac,

Person Specification

Education & Training

Essential

• Basic general education
• Literate & Numerate
• Willingness to undertake future training as required by the post

Desirable

• BIFM/NVQ level 2

Knowledge & Experience

Essential

• Experience of working in a healthcare or hospitality environment

Skills

Essential

• Able to communicate effectively with good interpersonal skills
• Ability to follow instructions and procedures
• Capable of achieving and maintaining high standards
• Dependable & reliable with good time management skills.
• Able to remain effective under pressure
• Able to work as part of a team
• Self motivated and enthusiastic
• Excellent customer care skills
• Ability to give a positive impression of yourself and the organisation

Abilities

Essential

• Physical - Able to undertake manual handling requirements of the role
• Mental - Able to work under pressure
• Mental - Maintain concentration when undertaking tasks
• Emotional - Able to cope with the movement of deceased
• Working Conditions - Cleaning which may include bodily fluids

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

County Hospital

Coed-y-Gric Road

Griffithstown, Pontypool

NP4 5YA

United Kingdom

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

We are looking for an enthusiastic, motivated, and competent Clinical Manager (CM) to become part of our team at the Sunderland Royal urgent treatment centre (UTC). This is a fantastic opportunity for an experienced clinician to lead the clinical team and continue to deliver a consistent high standard of patient care within the department.

The successful applicant should be a registered nurse or paramedic with an excellent level of experience and knowledge of minor illness or injury presentations, from either an urgent care or emergency department background. The applicant should be an independent prescriber and have a good skill set that can contribute to the clinical expertise in the department. The role will involve working closely with the UTC leadership team to progress the department in developing new clinical pathways, agreed projects, and management tasks.

As the UTC continues to recruit roles for paramedics and nurses, the CM will also be responsible for leading in the training and mentoring of newer staff. The role will involve working clinical hours in the treatment room to not only support the team, but lead by example. There is an expectation this will also involve working some weekends and supporting the team during busy periods while on management shifts. The successful applicant should have a high degree of ability to work well as part of team, but also autonomously without regular supervision.

Partnering Health Group (PHL) are an established and expanding healthcare organisation responsible for providing a variety of urgent and primary health care services across the UK and are delighted to be providing the UTC in Sunderland. We provide high quality, safe services which improve the health, wellbeing, and independence of the people we care for. We deliver these services to our community so you will feel a real sense of achievement and that your work makes a difference to local peoples lives.

Role requirements

• Experienced nurse or paramedic with current professional registration and no restrictions to practice.

• Minimum post graduate certificate (PGc) level 7 in Advanced Clinical Practice and working towards post graduate diploma or MSc.
• At least six years of working full time post registration, ideally within a senior role
• At least 2 years working within a UTC or emergency department (ED) as an autonomous practitioner
• Independent prescribing qualification with at least 2 years post qualification
• Significant minor injury and illness experience

Desirable

• Leadership or management qualification
• Advanced life support (ALS) qualification
• Primary care experience

Person Specification

Experience

Essential

• Experience of working in a multi-disciplinary team
• Excellent communication and interpersonal skills written, verbal (particularly listening skills) and approachable
• Clear understanding of professional responsibility and accountability.
• Good organisational skills and ability to manage and prioritise own workload
• Be able to clear an enhanced DBS check/Must be authorised to work in the UK
• Must be authorised to work in the EEC

Qualifications

Essential

• Experienced nurse or paramedic with current professional registration and no restrictions to practice.
• Minimum post graduate certificate (PGc) level 7 in Advanced Clinical Practice and working towards post graduate diploma or MSc.
• At least six years of working full time post registration, ideally within a senior role
• At least 2 years working within a UTC or emergency department (ED) as an autonomous practitioner
• Independent prescribing qualification with at least 2 years post qualification
• Significant minor injury and illness experience
• Red dot/IRMER qualification and competence with x-ray interpretation.
• Mentoring qualification
• A demonstrable and good standard of continued professional development (CPD)

Desirable

• Leadership or management qualification
• Advanced life support (ALS) qualification
• Primary care experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Partnering Health Ltd

Address

Sunderland Royal UTC

Kayll Road

Sunderland

SR4 7TP

United Kingdom

Employer's website

https://www.phlgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Tasks

• Provide a smooth running comprehensive administrative service for the Care Navigators and Clinical staff to all aspects of the Integrated Urgent Primary Care Services. The Senior Care Navigator will participate in a 4 week rolling rota which will include earlies, days, evenings, weekends and bank holidays with the occasional need to work night shifts.
• Organise and supervise the non-clinical staff to ensure that all available resources are managed effectively.
• Manage problem situations as and when they arise. These could include technical, administrative and staffing issues and queries or complaints from patients and their carers.
• Liaise with clinical staff to enable the smooth running of the Integrated Primary Care service.
• Liaise with the Service Manager in hours about any problems and to highlight issues for service improvement and development.
• Liaise with the on call manager who can offer support outside of office hours.
• Senior Care Navigator has a responsibility to ensure that there is adequate administrative staffing, so that patient care is not compromised.
• Line management responsibility for the Care Navigators. including induction, training, 1 to 1 meetings and appraisals.
• Senior Care Navigator will be fully conversant in the computer systems used by the services (Adastra, Cerner and EMIS web) and will maintain the databases, run uncomplicated search reports and train staff.
• To help the Integrated Primary Care Service and the Single Point of Access to achieve their Key Performance targets without compromising the quality of the services to the patient.
• Where referral to a healthcare professional is not required, offering pathways ensuring the patient is guided appropriately to other services/organisations including PALS and the third sector, social care, community services, voluntary sector, and other independent providers such as pharmacies.
• Provide evidence-based healthcare advice, making every contact count, maximising opportunities for health education/health promotion.
• Responsible for overseeing the Integrated Urgent Primary Care service clinic environment ensuring that supplies are maintained, clinic rooms adhere to health and safety and infection control procedures and standards.

• Line management responsibility for a team of Care Navigators.
• To develop a thorough knowledge of the GP Care Group and to work in accordance with written protocols.
• To provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care, with commitment to building effective working relationships.
• To have good written and verbal communication skills, with the ability to communicate with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.
• To have a sound and up to date knowledge of local health and social care policy, together with service availability and how to access those services.
• To access an accurate database of services available for clients/patients.
• To understand, and be able to disseminate, health promotion information, using this to identify clients who might benefit from these services and to signpost accordingly.
• To keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating, as necessary.
• To understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities.
• To work with clinicians, in the care of patients facilitating and helping with a variety of patient tests as appropriate.
• To ensure the clinical areas are appropriately stocked with relevant equipment daily.
• To understand the legal, ethical and regulatory principles of the NHS and know personal boundaries and when to seek help.
• To be aware of own impact in the process of care; the need for reflection on practice and resilience when faced with challenging situations.
• To understand the importance of confidentiality.
• To respond appropriately in emergency situations.
• To report any incidents that might compromise health and safety for self, other staff, or customers/patients.
• To assist in the training of other colleagues where appropriate.
• Other liaison/health promotion activities as agreed with the organisation.
• The post holder will be expected to participate in training relevant to the needs of the service.
• The postholder is expected to actively participate in team meetings and contribute to the successful delivery of the service.

Person Specification

Knowledge

Essential

• Advanced knowledge of local health and social care system and wide range of options available for patients in Primary Care

Skills and Abilities

Essential

• Confident in communication methods (both written and verbal) and able to communicate effectively with a range of customer and provider groups
• Effective Organisation Skills
• Ability to work under pressure and meet deadlines

Experience

Essential

• Previous experience in reception or administrative role with customer contact and evidence of ability to use initiative and work independently with line management responsibility

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tower Hamlets GP Care Group

Address

First Floor Beaumont House

Bancroft Road

London

E1 4DG

United Kingdom

Employer's website

https://www.gpcaregroup.org/section/387/Home (Opens in a new tab)

Job description

Job responsibilities

To provide NHS personal medical services to registered patients on the Practice list.

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

REPORTS TO: Senior Partner (Clinical)

DUTIES AND KEY RESPONSIBILITIES

Clinical Responsibilities:

• In accordance with the Practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties including surgery consultations, telephone consultations and queries, triage calls, triage visits, checking and signing of repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

• Respond to medical problems presented by temporary residents as required.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organization.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• Screening patients for disease risk factors and early signs of illness.
• In consultation with patients and in line with current Practice disease management protocols, developing care plans for ongoing health conditions.

• To assist in the establishment of appropriate systems to manage common chronic medical conditions.
• Completion of clinically related administrative and non-clinical duties needed for the delivery of the service.
• Providing counselling and health education.
• Refer patients for further opinions and interventions when clinically required.
• Recording clear and contemporaneous consultation notes to agreed standards.

• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions wherever possible).
• Prescribing in accordance with the Practice prescribing formulary whenever this is clinically appropriate.
• Participate in training plans of medical students as required.
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Maintaining, monitoring and updating computer database and management of medical records and practice audits

• Ensure that practice clinical database is updated promptly and accurately with information relating to patient records, as required for clinical accuracy and for practice recording requirements under QOF and Enhanced Services.
• Appropriate use of Read codes.
• Participating in the collection and collation of statistics towards the preparation of practice reports, performance monitoring and audits.
• Participating in the auditing of practice activity.

Practice Organisation

• Process and action incoming patient and hospital correspondence
• Attendance at in-house meetings, significant event audit meetings and others as deemed necessary
• Ensure that the practice complaints system is adhered to at all times
• Awareness and compliance with all relevant guidelines e.g. data protection, confidentiality and health and safety

• Maintain current CPR and anaphylaxis certification

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the

Practice as a business organization. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorized persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy:
• Providing information regarding immune consent with particular regard to Hepatitis B status

• Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks
• Using appropriate infection control procedures particularly those relating to needlestick injuries, maintaining work areas in a tidy and safe way and free from hazards
• Ensuring that all accident or dangerous accidents are reported and investigated and follow up action taken where necessary.

Equality and Diversity

• The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Quality

• The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication

• The post-holder should recognize the importance of effective communication within the team and will strive to:
• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Clinical Workload

• Usual half-day session compromises 15 x 10 minute face-to-face appointments, 3 x 5 minute telephone consultations with one visit per session. With ability to be flexible when demand necessitates

Person Specification

Experience

Essential

• Chronic disease management
• Primary prevention & screening services
• Clinical Governance/working with multi-disciplinary teams
• Delivery of QoF targets
• Self audit and reflection
• Organised and efficient in record keeping and completion of paperwork
• Time management, being able to prioritise work and work under pressure
• Computer literacy
• Knowledge of SystmOne

Desirable

• Experience of working a variety of clinical software systems Adaptability to change
• Service Development

Qualifications

Essential

• Fully qualified GP with GMC registration
• Annual appraisal and revalidation (when appropriate)
• General practice (Vocational Training Scheme) trained
• On a PCT medical performers list
• Enhanced CRB check
• UK driving licence
• Current CPR certificate
• UK work permit (if required)
• Medical defence union cover

Desirable

• Evidence of continued professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Manor Park Surgery

Address

Manor Park Surgery

Bellmount Close

Leeds

LS13 2UP

United Kingdom

Employer's website

https://www.manorparksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SALARIED GENERAL PRACTITIONER

REPORTS TO: THE SENIOR PARTNER (Clinically)

THE PRACTICE & BUSINESS MANAGER (Administratively)

HOURS: TBC

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

General:

The above duties are neither exclusive nor exhaustive and the post holder may be required to take on other duties appropriate to the role.

The Senior Partner reserves the right to amend this job description in consultation with the post holder.

Person Specification

Experience

Essential

• Experience of working in Primary Care

Desirable

• Experience of working in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Park Lane Practice

Address

7-9 Park Lane

Swindon

SN1 5HG

United Kingdom

Employer's website

https://www.parklanepracticeswindon.nhs.uk/ (Opens in a new tab)