Job description

Job responsibilities

Clinical Duties

• Undertake face-to-face, telephone and online consultations for patients presenting with a wide range of medical conditions.
• Assess, diagnose, treat, and manage patients in line with current clinical guidance and best practice.
• Prescribe medications safely and appropriately in accordance with practice and national policies.
• Manage both acute and chronic disease presentations.
• Provide health promotion and preventative care advice.
• Maintain accurate, contemporaneous, and complete clinical records.
• Arrange appropriate investigations, referrals, and follow-up care.
• The practice has a home visiting paramedic team although participating in home visits may occasionally be required where clinically appropriate.
• Support safeguarding responsibilities for children and vulnerable adults.

Clinical Triage

• Participate in daily clinical triage systems to assess patient needs and determine appropriate care pathways.
• Review and prioritise same-day and urgent appointment requests.
• Conduct telephone and digital triage consultations where required.
• Signpost patients appropriately to internal services, community services, urgent care pathways, or secondary care when clinically indicated.
• Work collaboratively with reception, care navigation, and multidisciplinary teams to ensure safe and effective patient access.
• Contribute to the continuous improvement of triage and access systems within the practice.

Multidisciplinary Working

• Work collaboratively with nursing staff, pharmacists, paramedics and administrative teams.
• Participate in multidisciplinary team meetings and case discussions.
• Support integrated care working with external healthcare providers and community services.

Quality and Governance

• Participate in clinical governance activities, audits, and quality improvement programmes.
• Maintain compliance with GMC standards and appraisal requirements.
• Contribute to QOF, enhanced services, and practice development initiatives.
• Support significant event reviews and learning activities.
• Ensure adherence to infection control, information governance, and safeguarding policies.

Teaching and Development

• Participate in practice meetings, educational events, and continuing professional development (CPD).
• Support and supervise trainees, medical students, or other learners where appropriate.
• Maintain up-to-date knowledge and skills relevant to general practice.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and polices, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Confidentiality

• The postholder must maintain strict confidentiality regarding patient, staff, and practice information at all times in accordance with GDPR and practice policies.

Health and Safety

• The postholder is required to comply with all health and safety policies and procedures and contribute to maintaining a safe working environment.

Person Specification

Qualifications

Essential

• Qualified GP, MBBS or equivalent medical degree
• MRCGP
• Full GMC Registration
• National Performers List registration
• Eligibility to practice in the UK independently

Desirable

• Experience of continued professional development
• Experience of QOF and clinical audit
• Experience of medicines management
• General understanding of the GMS contract
• Experience of clinical supervision and teaching

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sunbury Health Centre Group Practice

Address

Sunbury Health Centre Group Practice

Green Street

Sunbury-on-thames

Middlesex

TW16 6RH

United Kingdom

Employer's website

https://sunburyhealthcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key duties and responsibilities

Care coordination patient tracking and pathway

Maintain the Tier 2 caseload tracker in real time, ensuring every patient on the pathway has a named clinician, an agreed follow-up plan and an accurate risk stratification recorded.

Process new referrals into Tier 2 from primary care, from the existing LCH community waiting-list triage, and as step-down from Tier 4 within agreed SLAs (24 hours acknowledgement for urgent referrals; one week for routine).

Process step-up referrals from Tier 2 into Tier 3 MDT discussion and into Tier 4 specialist pathways, ensuring the correct information accompanies each referral.

Book patients into structured education courses (DAFNE, Confidence with Carbohydrates, DESMOND or equivalent) and into the National Type 2 Path to Remission Programme (Xyla).

Track patient movement through step-up and step-down decisions, ensuring the caseload tracker reflects each transition accurately.

Escalate concerns to the Tier 2 clinical lead when a patient appears to have fallen out of the pathway, has repeated DNAs, or is showing signs of clinical deterioration.

Care coordination patient contact and engagement

Act as a named point of contact for patients on the Tier 2 caseload for practical queries about appointments, transport, interpreters, reasonable adjustments and referral progress.

Coordinate patient communication letters, SMS, phone and digital in line with patient preference and accessibility needs.

Undertake proactive DNA follow-up phoning patients who miss appointments, understanding the barrier, and rebooking rather than discharging where clinically appropriate.

Support outreach to deprivation deciles 13 and named priority groups, working alongside VCSE partners, care navigators and community connectors.

Arrange interpreters, easy-read information and other reasonable adjustments for patients with additional communication needs.

Signpost patients to VCSE and community delivery partners for wider wellbeing, food access, welfare and social support.

MDT and joint-clinic coordination

Coordinate the Tier 2 MDT fortnightly for complex / high-risk cases and 812 weekly for moderate cases including diary invitations, agenda preparation, case-list circulation and minute-taking, and follow-up of MDT actions.

Coordinate the Tier 2 team's contribution to the weekly Tier 3 Clinical Oversight Group MDT, combined with the existing LTHT community diabetes MDT.

Coordinate quarterly joint clinics between the Tier 2 team and the Practice Diabetes Lead in each footprint practice booking clinic slots, sharing case lists in advance and following up on actions.

Coordinate the quarterly TARGET education sessions for Practice Diabetes Leads room booking, attendance, materials and evaluation returns.

Administrative support to the clinical team

Diary management for the Tier 2 team including the Clinical Lead Nurses, Specialist Pharmacist, Specialist Dietitian, Specialist Podiatrist and the Nurse development post.

Correspondence drafting and processing letters to patients, GPs, hospital colleagues and partner agencies; preparing standard letter templates.

Preparation and formatting of clinical, education, service-development and quality-improvement documents.

Meeting support beyond MDT arranging team meetings, workshop days, service planning and workforce meetings; taking and circulating minutes.

Interface with SEL GP corporate services on HR, payroll, procurement and IT queries on behalf of the Tier 2 team.

Ordering supplies, room bookings, travel arrangements and expenses management for the Tier 2 team.

Cover for absent colleagues within the wider SEL GP administrative team where required.

Digital, data and records

Accurate and timely data entry into EMIS and SystmOne, in line with the Programme's data-quality standards and the specification cohort criteria.

Maintain the Tier 2 caseload tracker workbook and support the Programme Manager to generate weekly and monthly reports.

Support the Programme's outcomes and evaluation framework by preparing structured search outputs, dashboards and reports for the Tier 2 team.

Compliance with the Data Protection Act (2018), the Access to Health Records Act (1990) and SEL GP's information-governance policies.

Compliance with Caldicott principles for confidentiality and information sharing.

Attend digital training as required and act as a super-user for administrative aspects of EMIS / SystmOne within the Tier 2 team.

Communication and liaison

Answer telephone and digital enquiries into the Tier 2 team from patients, primary care, hospital colleagues and VCSE partners escalating clinical queries appropriately.

Provide a welcoming, respectful and inclusive first point of contact for the Tier 2 team.

Liaise closely with practice administrative teams at each Tier 1 practice, and with LTHT and LCH administrative teams for interfaces at Tier 4.

Support the Tier 2 team's engagement with VCSE partners diary coordination, minute-taking and follow-up.

Communicate complex or sensitive information with tact, discretion and empathy, adapting language and format to the audience.

Team support and quality improvement

Contribute to team meetings, service reviews and continuous improvement activity within the Tier 2 team.

Contribute to quality improvement projects and clinical audit identifying searchable cohorts, running structured searches, preparing data and presenting findings alongside clinical colleagues.

Provide induction support for new team members on Tier 2 administrative and care-coordination processes.

Support the delivery of the Programme's Year 1 evaluation and Year 2 business-case preparation.

Suggest improvements to administrative and care-coordination processes based on day-to-day experience.

Care Quality Commission, health and safety, and confidentiality

Work with the delivery partners to ensure Programme administrative activity is compliant with CQC standards.

Comply with Health and Safety policies, follow safe working procedures and report incidents through the organisations Incident Reporting Systems.

Comply with the Data Protection Act (2018) and the Access to Health Records Act (1990); respect patient confidentiality at all times.

Understand and apply the safeguarding role appropriate to a senior administrative role recognising concerns and escalating to a clinical colleague or safeguarding lead.

Continuing personal and professional development

Undertake continual personal and professional development, including mandatory training and any additional training identified through appraisal.

Take up development opportunities aligned to your role for example NVQ Level 3 in Business Administration or Customer Service, Care Certificate elements relevant to care coordination, or apprenticeship pathways towards senior administration or care-coordination roles.

Access regular supervision and support the Programme's supervision and reflective-practice culture.

Special working conditions

The post-holder will be based in the community across the Beeston and Middleton & Hunslet footprint, with occasional travel between practices, community sites and system-partner offices.

Working days may include periods of concentrated administrative work, telephone contact with patients and structured MDT / clinic support.

The post-holder may experience occasional distressing conversations for example when contacting patients in difficult social circumstances, or when discussing missed appointments or clinical concerns and will be supported through structured supervision.

Person Specification

Other requirements

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
• Adaptable.
• Works effectively independently and as a team player.
• Self-motivated.
• Up to date with safeguarding and other mandatory training.
• Up to date immunisation status.
• Ability to work in different locations across the footprint and to help provide cover for absent colleagues; ability to take part in an extended working day in line with the models flexible-access commitment.
• Access to own transport or reliable means to travel across the multi-neighbourhood footprint.

Skills and knowledge

Essential

• Excellent written and verbal communication skills, adapting to a wide range of audiences.
• Excellent organisational skills; able to plan, prioritise and manage a varied workload.
• Competent IT skills including Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Ability to accurately enter, extract and interpret patient information from clinical systems.
• Understanding of the principles of confidentiality, information governance, safeguarding and Caldicott principles.
• Understanding of the wider determinants of health and their impact on communities.
• Ability to remain calm, respectful and professional in emotionally challenging situations.
• Ability to work autonomously within scope, escalating clinical or safeguarding concerns appropriately.
• Attention to detail and accuracy in data entry, correspondence and record keeping.
• Ability to gain acceptance for recommendations and to influence colleagues to comply with agreed processes.

Desirable

• Understanding of the Leeds Proactive Care and Integrated Neighbourhood Health frameworks.
• Understanding of quality improvement methodology.

Qualifications

Essential

• GCSE English and Mathematics at Grade C / 4 or above (or equivalent).
• NVQ Level 3 in Business Administration, Customer Service, Health and Social Care, or equivalent qualification or equivalent experience.
• Willing to undertake any relevant training identified to develop skills required to carry out duties, including safeguarding, information-governance and digital training.

Desirable

• Care Certificate.
• Additional qualification or training in care coordination, health navigation, patient experience or equivalent role.
• ECDL, Microsoft Office Specialist or equivalent digital-skills qualification.
• Formal training in health inequalities, trauma-informed care or behaviour-change approaches such as Making Every Contact Count.
• Foundation-degree level study or apprenticeship pathway relevant to health administration or care coordination.

Experience

Essential

• Substantial experience in an administrative or care-coordination role in the NHS, general practice, social care or a comparable setting.
• Experience of working with clinical or administrative systems such as EMIS, SystmOne or equivalent.
• Experience of telephone and digital contact with patients or service users, including handling sensitive or difficult conversations.
• Experience of arranging meetings, taking accurate minutes and following up actions.
• Experience of maintaining accurate records and trackers, and generating reports from them.
• Experience of working alongside a clinical multidisciplinary team.
• Experience of working with people affected by health inequalities.
• Experience of work involving diary management, correspondence and general office administration.

Desirable

• Experience of care coordination, patient tracking or pathway management in a clinical setting.
• Experience of working with VCSE, community or asset-based partners.
• Experience of contributing to quality improvement, clinical audit or service evaluation.
• Experience of preparing dashboards, reports or presentations for a team.
• Experience of supporting or supervising new or less experienced staff.

Personal Qualities & Attributes

Essential

• Commitment to reducing health inequalities and proactively working to reach people from all communities.
• Person-centred, trauma-informed approach with a working understanding of the wider social determinants of health.
• Ability to communicate with a wide range of colleagues from the NHS and other organisations, and with patients and their families including good written and oral communication skills.
• Recognises personal limitations and refers to more appropriate colleagues when necessary.
• Able to work under pressure and meet deadlines, managing unpredictable service demands.
• Emotional resilience, self-awareness, humility and curiosity.
• Reliability and integrity in a small MDT where the model depends on trust and close working relationships.
• Ability to organise, plan and prioritise on own initiative with minimal supervision.
• Ability to work flexibly and enthusiastically within a team or on own initiative.
• Comfortable with the ambiguity of a new service willing to iterate, evaluate and adjust.
• Positive and flexible attitude to change; able to respond to changing needs in an appropriate and timely manner.
• Genuine empathy for people whose lives are shaped by health inequalities.
• Cultural competence for supporting patients across the diverse populations of south and east Leeds.
• Confident to challenge and to be challenged in the patients best interest.

Desirable

• .

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South and East Leeds GP Group

Address

Hosted Employers address

1st Floor Park Edge Practice

Asket Drive

Leeds

West Yorkshire

LS14 1HX

United Kingdom

Employer's website

https://www.seleedsgpgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone and video consultations and queries, home visits, referrals in a timely fashion, participating in clinincal meetings

Person Specification

Qualifications

Essential

• Post graduate qualification in General Practice MRCGP/MRCP
• Full registration with GMC

Experience

Essential

• EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Daleham Gardens Surgery

Address

Daleham Gardens Surgery

5 Daleham Gardens

London

NW3 5BY

United Kingdom

Employer's website

http://www.dalehamgardensmedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

Job title:General Practitioner

Reporting to: The Partners (clinically)

The Business Manager (administratively)

Job Summary

The post-holder will provide general medical services managing a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients

Clinical Responsibilities

In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions, and dealing with online requests, queries, paperwork and correspondence in a timely fashion.

• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• Screening patients for disease risk factors and early signs of illness, helping the practice maximise its QOF points and deliver enhanced services in line with the service level agreements.
• Ensuring that health data and full consultation records are entered on to the practice computer system accurately and contemporaneously.
• Using the computerised templates as an accurate means of recording health data in relation to individual patients.
• In consultation with patients and in line with current practice disease management guidelines, developing care plans for health.
• Support the work of the practice in any new initiatives introduced by the current CCG or its successors.
• Compiling and issuing computer generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).
• Prescribing in accordance with the practice policy of shared prescribing and generic prescribing.
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Organisation

• Awareness of, and compliance with, all relevant practice policies and guidelines, e.g., prescribing, confidentiality, data protection, health and safety.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• Contributing to the development of computer-based patient records.
• Attending training and events organised by the practice or other agencies, where appropriate.
• Contributing to the success of the practice in achieving its targets within the GMS contract (QOF, Enhanced Services, etc.).

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health and safety and security as defined in the practice Health and Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and polices, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for appraisal and accreditation are met, the post-holder will participate in any relevant training programmes.

Quality

The post-holder will strive to maintain quality within the practice and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to significant event analysis as appropriate within the practice team
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources
• Address complaints in accordance with the practice complaints procedure

Communication

The post-holder should recognise the importance of effective communication within the team and strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly
• Attend meetings of the Primary Health Care team, management meetings as appropriate and any additional meetings that are deemed necessary by the partners.

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Qualified GP, MBBS or equivalent medical degree
• MRCGP
• Full GMC Registration
• National Performers List registration
• Eligibility to practice in the UK independently

Desirable

• Experience of continued professional development
• Experience of QOF and clinical audit
• Experience of medicines management
• General understanding of the GMS contract
• Experience of clinical supervision and teaching

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sunbury Health Centre Group Practice

Address

Sunbury Health Centre Group Practice

Green Street

Sunbury-on-thames

Middlesex

TW16 6RH

United Kingdom

Employer's website

https://sunburyhealthcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

• Manage a specialist caseload of patients with a range of dermatological conditions, delivering safe, effective and evidence-based care.
• Undertake comprehensive skin assessments, reviews and evaluations, identifying physical, psychological and social care needs.
• Develop, implement and evaluate individualised care plans in partnership with patients, carers and multidisciplinary teams.
• Provide specialist advice and support regarding the assessment, diagnosis and management of dermatological conditions.
• Utilise prescribing knowledge and skills appropriately to support effective medicines management and minimise risks associated with medication use.
• Work proactively to ensure patients receive timely access to appropriate services, including referral to secondary care when required.
• Undertake clinical photography and diagnostic specimen collection, including skin and nail swabs and scrapings.
• Participate in patient triage processes and support the effective management of referrals into the service.
• Contribute to complex case discussions and multidisciplinary decision-making.
• Maintain accurate, contemporaneous clinical records in line with Trust policies and professional standards.

• Support the development and implementation of dermatology pathways, policies, protocols and clinical guidelines.
• Contribute to service evaluation, audit and quality improvement initiatives to enhance patient outcomes and service effectiveness.
• Support data collection, analysis and reporting to monitor service performance and inform future developments.
• Promote and embed evidence-based practice across the dermatology service.
• Collaborate in the development of integrated care pathways in line with national guidance and best practice.

• Provide education, advice and support to patients, carers and healthcare professionals to improve understanding and self-management of dermatological conditions.
• Support the development and delivery of educational programmes for primary care and community healthcare staff.
• Share specialist knowledge and expertise to enhance multidisciplinary team capability and confidence.
• Develop positive working relationships with GP practices, community services and acute trust colleagues to support integrated working.
• Demonstrate clinical leadership and act as a role model for high standards of patient care.

• Manage workload and resources effectively to ensure safe and efficient service delivery.
• Work across multiple community clinic locations as required by the service.
• Contribute to the effective running of clinic services, including appointment utilisation and clinic capacity management.
• Maintain stock levels of dermatology consumables and diagnostic equipment, ensuring appropriate storage, stock rotation and cost-effective use of resources.
• Ensure the safe use and maintenance of equipment used within the dermatology service.

Person Specification

Communication

Essential

• Able to communicate effectively in written and verbal English Language
• Able to communicate complex sensitive and contentious issues with colleagues and patients who may or may not have barriers to understanding

Skills

Essential

• Broad range of dermatological clinical assessment skills
• An understanding of wider NHS and social care issues particularly in primary care
• An understanding of case management
• Effective presentation skills
• Competent in use of IT and willingness to develop IT and computer skills appropriate to the role
• Ability to prioritise and work to deadlines

Desirable

• Ability to use and interpret information

Experience

Essential

• Successful at working collaboratively and demonstrating people management skills
• Evidence of change management skills
• Minimum of 3 years' experience at Band 5 of which one year is to be in a position relevant to this post
• Experience of multidisciplinary and partnership working in acute or community settings
• Experience of participating in clinical audit and risk assessment
• Good understanding of dermatological conditions and clinical experience in managing such conditions
• Experience of paediatric dermatology

Desirable

• Contribution to service planning and development
• Experience of teaching other health care professionals and patients/carers

Qualifications

Essential

• RN and current NMC registration
• Evidence of specialist clinical expertise within Dermatology
• To have completed the mentorship programme or equivalent
• Evidence of continuing professional development and its application in regard to clinical skills
• Maintenance of personal portfolio

Desirable

• 1st level degree
• Independent nurse prescriber

Personal and people development

Essential

• Evidence of relevant experience and development

Desirable

• Willing to undertake appropriate training

Personal Attributes

Essential

• Self-motivated
• Forward thinking, flexible and adaptable
• Demonstrate excellent interpersonal, communication and negotiation skills
• Evidence of strong interdisciplinary and multiagency working
• Committed to service development
• Ability to work autonomously and use initiative
• Willingness to develop knowledge and skills
• Ability to listen and empathise
• Role model's attributes
• Understand own limitations

Other

Essential

• Must hold full and valid driving licence and have access to a vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

St James Clinic

Extons Road

Kings Lynn

PE30 5NU

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Practice Nurse in delivering health services. There may be, on occasion, be a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

This job description is not exhaustive. This role is continuously evolving and will be under review therefore the duties may vary.

• Management and supervision of nursing team.
• Lead with Infection Prevention Control (IPC) and work to the IPC policy supported by Practice Manager
• Consult with patients and their families to undertake assessments of patient need
• Management of chronic disease
• Cervical Cytology
• Childhood Immunisation
• Administer a range of adult vaccinations
• Organise and support Practice Manager with the flu campaign
• Wound care
• ECGs
• Hypertension management
• Actively participate in achieving QoF and enhanced services targets and recall demands
• Understand EMIS and EMIS searches
• Participate in practice audit as directed by the Clinical Lead/Practice Manager
• Support and participate in shared learning within the practice
• To be an instrumental part of the clinical team, organise and lead regular nurse meetings
• Keep up to date with NICE guidelines as required
• Develop, review and implement nursing protocols in conjunction with the partners

Person Specification

Experience

Essential

• 3 years post registration experience
• Minimum 2 years working in General Practice

Desirable

• Proven leadership skills

Qualifications

Essential

• Registered Nurse
• Registered Smear taker
• Completed core Immunisation training

Desirable

• Certificates in Chronic Disease Management
• Diabetes Course
• Asthma Course
• COPD Course

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Crosby House Surgery

Address

Crosby House Surgery

91 Stoke Poges Lane

Slough

SL1 3NY

United Kingdom

Employer's website

https://crosbyhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you looking for a new role that lets you work flexibly from home doing remote consultations? At Practice Plus Group, we believe in delivering exceptional care thats accessible, efficient, and patient-focused. In Surrey our Clinical Assessment Service plays a vital role in supporting patients across the regionproviding timely, expert clinical advice and directing them to the most appropriate care pathway. As a General Practitioner, youll be part of a dynamic, multidisciplinary team working within a telephone and digital triage environment. Youll help ensure patients receive the right care, in the right place, at the right timereducing unnecessary hospital visits and improving outcomes across the system. Practice Plus Group is one of the UKs leading independent healthcare providers, and were proud to support the NHS with innovative services that put patients first. We can offer a range of sessions to allow you to flexibly choose the right shift pattern for you. Please contact us directly for all contract options.

Person Specification

Qualifications

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Experience

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Additional Criteria

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group

Address

Glassworks 4,

The Dorking Business Park,

Dorking

Surrey

RH41HJ

United Kingdom

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Long Lane Surgery is seeking a Lead Practice Nurse Prescriber to join our team on a 27 hours per week basis, reporting to the Operations Manager (with clinical accountability to the Partners). This is a senior nursing role combining hands-on patient care with leadership of our nursing team, which includes Nurses, Nursing Associates, Student Nursing Associates, HCAs and Phlebotomists.

You will be responsible for the effective management of patients with long-term conditions using evidence-based practice, including care for elderly and housebound patients, while supporting public health and screening programmes such as immunisations, cervical screening, and chronic disease management. You'll mentor and supervise new-to-practice nurses and other healthcare professionals, both within the practice and across the wider network, to strengthen integration with community, secondary, and social care services.

Key responsibilities include:

• Acting as Infection Prevention and Control (IPC) lead, providing audits, training and evidence of compliance, and producing the annual IPC statement
• Leading on long-term condition and QOF management, contributing to practice targets and quality improvement initiatives
• Prescribing, supplying and administering medicines safely within your scope of practice, in line with PGDs, PSDs and legal frameworks
• Providing routine nursing care in line with NICE guidance and the National Service Framework, including wound care, chronic disease clinics, immunisations, travel medicine, and women's health services
• Providing leadership and professional supervision to the wider nursing and clinical support team, including performance, training and development
• Participating in clinical audits, significant event reviews, and root cause analysis, contributing to a culture of continuous improvement
• Supporting HR functions for the nursing team, including recruitment, induction, rota management, appraisals, and training compliance
• Leading regular nursing team meetings and contributing to the development and review of nursing protocols

The successful candidate will be a Registered Nurse with Independent Prescriber status, demonstrable experience in long-term conditions management, and a strong understanding of general practice nursing. In return, you'll join a practice committed to excellence, innovation, and compassionate, patient-centred care, with support for ongoing professional development and clinical supervision.

Person Specification

Qualifications

Essential

• Registered Nurse (Nursing and Midwifery Council)
• Independent Nurse Prescriber
• Evidence of working at the relevant level of practice as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework

Desirable

• Post graduate diploma or degree
• Demonstrable experience in long-term conditions management and quality improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Long Lane Surgery

Address

Beacon house

Long lane

Coalville

Leicestershire

LE67 4DR

United Kingdom

Employer's website

https://www.longlanesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

Person Specification

Qualifications/Training

Essential

• General medical Qualification e.g. MBBS, or equivalent and hold a Licence to Practise.
• On Specialist Register in General Adult Psychiatry (open to Specialist Register on other Psychiatric specialities)
• Must be in possession or within 6 months of possession of a CCT in Psychiatry or on Specialist Register in Psychiatry.
• Section 12(2) approval and Responsible Clinician approval or ability to obtain approval before starting post.

Desirable

• MRCPsych or recognised equivalent, e.g., membership of a psychiatry college in another country.
• Further academic qualifications such as MRCGP, MRCP or research degree/diploma.
• Experience of medicine outside psychiatry e.g. general practice, medicine.

Clinical Skills, Knowledge & Experience

Essential

• Demonstrable experience in General Adult Psychiatry at senior /specialist registrar level.
• 3 years core training in psychiatry or equivalent.
• Experience of work in the NHS for at least two years.

Desirable

• More extensive experience e.g., in medicine, or General practice.
• Experience at Consultant Level.
• Experience in the treatment of patients with personality disorder.
• Management Experience
• Teaching experience
• Research Experience

Management Skills

Essential

• Understand the importance of working with managers in the interest of good patient care.
• Able to prioritise work as needed.
• Evidence of management/Leadership skills training
• To understand principles of multi-disciplinary team working.

Desirable

• Interest in undertaking management roles e.g., Lead clinician
• Previous management experience including that of other junior medical staff, approved Clinical Supervisor Educational Supervisor

Leadership Skills

Essential

• Understand principles of leadership and give examples of leadership in own practice.
• Able to provide clinical leadership to a multi-disciplinary team.
• To be able to prioritise work to meet competing clinical demands.

Clinical Governance

Essential

• To understand and actively support the principles of Clinical Governance including audit and outcome measures.
• To demonstrate a good understanding of continuing professional development needs and revalidation.

Self Awareness

Essential

• To have an understanding of own strengths and weaknesses and how these attributes affect professional functioning

Supervision of Junior medical Staff

Essential

• Knowledge of requirements for supervision and appraisal of junior medical staff.

Research and Audit

Essential

• Experience of carrying out an audit project
• Experience or involvement in a research project and publication
• Ability to supervisor junior medical staff and/or other staff from the MDT to undertake research projects

Desirable

• Published audit project.
• Ability to critically appraise published research.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Hillcrest Unit

31 Slades Farm Road

Bournemouth

BH10 4EU

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Care Coordinator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Assist with EMIS web clinics and coordinate rotas

b. Coordinate recall process for long term conditions and reviews

c. Deal with SAR requests and action appropriately within GDPR law

d. Assist with prescription queries and cover the prescribing clerk role.

e. Triage admin, dealing with actions requested by GPs following triage forms completed

f. Distributing labs and prescriptions to GPs

g. Raising referrals via the NHS e-referral system and emails

h. Results admin and chasing results by liaising with hospitals

i. Dealing with medical report requests

j. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

k. Welcome patients and visitors to the organisation, directing requests appropriately

l. Always maintain a clean, tidy, effective working area

m. Support all clinical staff with general administrative tasks as requested

In addition to the primary responsibilities, the Care Coordinator may be requested to:

a. Partake in audit as directed by the audit lead

b. Support reception staff, providing cover during staff absences

c. Book appointments

d. Complete opening and closing procedures in accordance with the duty rota

e. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels

Person Specification

Experience

Essential

• Experience of working with general public
• Experience of healthcare administrative duties
• Experience in coordinating rotas
• Strong IT skills

Desirable

• Experience of working in a GP practice
• Experience in EMIS web
• Flexible to provide cover to reception when needed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chingford Medical Practice

Address

109 York Road

Chingford

London

E4 8LF

United Kingdom

Employer's website

https://www.chingfordmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Pharmacy Technician will support the Practice with work on medication safety audits, medication monitoring, repeat prescribing processes, medication queries, secondary care medication related workstreams.

The Key areas of responsibility include:

• High-Risk medication monitoring (Shared Care medication)
• DOAC Monitoring
• General medication queries from Patients / Secondary care (both Face to face and over the phone)
• Assistance with reviewing Hospital discharges and Secondary care clinic letters
• General QOF Medication monitoring audits
• Provide information to patients and other Healthcare professionals on medicines.
• Appliance requests from Appliance contractors
• Medication-related safety audits
• Basic medication follow-ups
• Medicines Optimisation workstreams Safety as well as cost saving work
• Record keeping for Privately Prescribed medication
• Management of medication shortages
• Synchronisation of repeat medications
• EPS related queries

The Pharmacy Technician will play a vital role in helping patients get the best outcome from their medicines and helps to ensure our patients are safe whilst taking prescribed medication. The areas of responsibility will involve liaising with patients and other healthcare professionals to ensure the effective and safe use of medicines.

As a Pharmacy Technician, you will work under the supervision of our Practice Pharmacist; however, they must be a registered Pharmacy Technician with the GPhC and are therefore responsible and accountable for their own accurate and safe practice

Person Specification

Qualifications

Essential

• GPhC approved courses and recognised qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West Rainton Surgery

Address

Woodland View

Houghton Le Spring

DH4 6RQ

United Kingdom

Employer's website

https://westraintonsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

In proactively managing an allocated reception desk and suite the post-holders role will include

Reception Desk Management

• Meeting and greeting patients in a calm and professional manner and directing patients to the appropriate waiting areas.
• Booking and rescheduling appointments and informing patients of booked, cancelled or rescheduled appointments.
• Liaising with doctors and/or clinicians prior to booking patients appointments and telephone calls.
• Actively manage doctors phone lists to reduce the impact of unnecessary burdens.
• Receiving, making and diverting telephone calls and taking messages.
• Dealing with queries, problems, complaints and registering new patients in accordance with the Practices protocols, policies and procedures.
• Dealing with and responding to requests from doctors and clinicians.
• Co-ordinating administrative procedures, supporting medical examinations and, when required, be a chaperone.
• Dealing confidentially, efficiently and politely with enquiries arising from patients, or from other health professionals in respect of patients, both in person and on the telephone, and in particular enquiries regarding test results.
• Meeting the needs of patients and clinicians.
• Managing and checking patients urine specimen, height, weight and visual acuity and entering the results on the computer.
• Issuing forms and taking payments when applicable.
• Preparing, checking and tidying consultation rooms, treatment rooms and reception areas- including noticeboards and patient information leaflets; ensuring that consultation rooms are equipped and stocked ready for doctors and clinicians to receive patients.
• Ensuring the efficiency of appointment system and monitoring flow of patients into consulting and treatment rooms.
• Ensuring that patients without appointments, but who need 'urgent consultation', are when possible, seen in a logical and non-disruptive manner.
• Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover.
• Advising patients of the relevant charges for non-paid for services, taking payment and issuing receipts.
• Recording home visits on clinical system including all relevant information and where necessary refer to the Duty Doctor.
• Ensuring that requests for prescriptions are actioned in accordance with the Practices policies and procedures.
• Actioning and recording requests for other services including ambulance transportation and interpreters.

Management of Appointment System

• Ensuring total familiarity with the appointment system including regular and incidental variations.
• Booking appointments, single point of access requests and recalls; and ensuring sufficient information is recorded to retrieve medical records.
• Monitoring the effectiveness of the system and report any problems or variations required.

AccuRx Administration

• Filtering incoming online AccuRx requests
• Completing GP responses from the triaging GP
• Completing AccuRx online administration requests
• Liaising with the triaging GP
• Other duties as appropriate for the role

Administration Duties

• Updating the computer with relevant information.
• Updating the self-check in system when required.
• Checking & actioning cancellation line messages.
• Updating White Boards on a daily basis.
• Filing / checking notes / pulling notes when required.
• Sorting post, scanning and attaching documents to patient records.
• At the end of the evening surgery:

a) Checking and locking rooms

b) Securing the building at the end of the day.

c) Ensuring the car park is empty and locking gates.

d) Refilling doctors / nurses / examination rooms

Person Specification

Experience

Essential

• At least 2 years recent experience in a similar role, either paid or unpaid, within either a healthcare, social care, or other patient/customer focused environment.
• Experience of working with IT programs and software such as Microsoft Office, Excel, Word, PowerPoint, Outlook and the internet.
• Evidence of having achieved personal and departmental objectives within the workplace.
• Experience of proactively and effectively managing phone calls/lists and requests from patients.

Desirable

• Experience of working with GP clinical systems such SystmOne, Electronic Prescription Service.
• Experience of handling and dealing with specimens in accordance with Infection Prevention Control policies and procedures.

Additional Requirements

Essential

• Commitment to continuing professional development of self and others.
• Able to maintain the consistent delivery of high-quality services.
• Satisfactory completion of an enhanced check through the Vetting and Barring Service (this will be taken up if offered the post).
• Legal Right to work in the UK
• Hep B/MMR - vaccinated or willing to be vaccinated.
• A commitment to anti-discriminatory practices in employment, training and service delivery.
• An understanding of Health and Safety responsibilities.
• Flexibility in working hours.

Knowledge and Skills

Essential

• Extensive knowledge of IT programs and software such as Microsoft Office, Excel, Word, PowerPoint, Outlook and the internet.
• Able to establish, maintain and develop effective communications across the Practice and with external organisations.
• Excellent ICT skills.
• High level literacy and numeracy skills with a passion for detail and accuracy.
• Discretion in the handling of sensitive and confidential information.
• Excellent interpersonal skills, able to build professional and personal credibility to gain the support of colleagues and external organisations.
• Excellent oral and written communication skills; able to engage effectively with a wide ranges of audiences.
• Excellent time management skills, capable of prioritising and managing competing demands and workloads.

Desirable

• A good level of knowledge and understanding of the primary care sector and the healthcare sector.
• Extensive knowledge of working with GP clinical systems such SystmOne, Electronic Prescription Service.
• A good level of knowledge and understanding in respect of handling and dealing with specimens in accordance with Infection Prevention Control policies and procedures.
• A good level of knowledge and understanding of medical terminology

Personal Attributes

Essential

• Reliable, dependable and maintain confidentiality
• Calm, well organised and methodical
• Demonstrates initiative, flexible, able to prioritise and meet deadlines
• Team worker and team player yet able to work by oneself

Qualifications

Desirable

• At least 5 passes at GCSE Level, or equivalent, and/or a proven level of qualification acquired by experience in a similar role either paid or unpaid.
• An up-to-date Fire Marshal or Fire Warden Training Certificate, or a willingness to undertake such training and maintain such certification.
• An up-to-date Basic Life Support Certificate or a willingness to undertake such training and maintain such certification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Latham House Medical Practice

Address

Sage Cross Street

Melton Mowbray

Leicestershire

LE13 1NX

United Kingdom

Employer's website

https://www.lhmp.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Welcome patients, visitors and professionals in a friendly and professional manner.
• Manage appointments and maintain an efficient appointment system.
• Answer telephone calls, respond to enquiries and direct calls appropriately.
• Register new patients and update patient records accurately.
• Process clinical correspondence, electronic tasks and administrative requests.
• Support clinicians and support workers with administrative duties.
• Liaise with prescription, scanning and clinical teams to resolve patient queries.
• Maintain accurate electronic patient records and ensure confidentiality at all times.
• Assist with clinic administration and the day-to-day running of reception.
• Comply with data protection, confidentiality and safeguarding requirements.
• Work collaboratively with colleagues to provide a high-quality service.

Note: The responsibilities of this role will normally include all duties described in this job description and any additional or different duties, which the employer may require from time to time.

Person Specification

Skills & Abilities

Essential

• Excellent customer service and communication skills.
• Strong organisational skills and the ability to prioritise workload.
• Good IT skills, including Microsoft Office and email.
• Ability to remain calm and professional in a busy environment.
• High level of accuracy and attention to detail.
• Compassionate and approachable.
• Reliable and professional.
• Excellent interpersonal skills.
• Good problem-solving skills.
• Committed to equality, diversity and inclusion.

Experience

Essential

• Experience working in a reception, customer service or administrative role.
• Understanding of confidentiality and data protection.

Desirable

• Any of the following would be advantageous, but training will be provided:
• Previous NHS, GP practice or healthcare reception experience.
• Experience using SystmOne.
• Experience supporting vulnerable adults or working within health or social care.
• Knowledge of NHS services and patient pathways.
• Experience working with external agencies and partner organisations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk Primary Care C.I.C.

Address

Vulnerable Adult Service

Under One Roof

100-102 Westwick Street

Norwich

Norwich

NR2 4SZ

United Kingdom

Employer's website

https://norfolkprimarycare.com/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Clinical Pharmacist delivering health services.

a. Work as part of a multi-disciplinary team in a patient-facing role to clinically assess and treat patients using their expert knowledge of medicines for specific disease areas, such as HTN and CVD

b. To proactively manage the medication review process within the surgery, taking overall responsibility for ensuring medication reviews are completed in a timely manner, are safe and effective, to include housebound patients and those living in local care and nursing homes

c. Through structured medication reviews, support patients to take their medications to get

the best from them, reduce waste and promote self-care

d. Be a prescriber, or completing training to become a prescriber, and work with and alongside the general practice team

e. To manage patient discharge summaries and hospital letters, ensuring information is accurately transferred and the correct medication prescribed in primary care

f. To complete the CPPE programme (if not already completed)

g. Be responsible for the care management of patients with chronic diseases and undertake clinical medication reviews to proactively manage people with complex polypharmacy, especially the elderly, people in care homes, those with multiple co-morbidities (in particular frailty, COPD and asthma) and people with learning disabilities or autism (through STOMP Stop Over Medication Programme)

h. Provide specialist expertise in the use of medicines whilst helping to address both the public health and social care needs of patients at the organisation and to help in tackling inequalities

i. Provide leadership on person-centered medicines optimisation (including ensuring prescribers in the practice conserve antibiotics in line with local antimicrobial stewardship guidance) and quality improvement, whilst contributing to the Quality and Outcomes Framework and enhanced services

j. Have a leadership role in supporting further integration of general practice with the wider healthcare teams (including community and hospital pharmacy) to help to improve patient outcomes, ensure better access to healthcare and help to manage general practice workload

k. Develop relationships and work closely with other pharmacy professionals across the wider health and social care system

l. Take a central role in the clinical aspects of shared care protocols, clinical research with medicines, liaison with specialist pharmacists (including mental health and reduction of inappropriate antipsychotic use in people with learning difficulties), liaison with community pharmacists, and anticoagulation

m. Be part of a professional clinical network and have access to appropriate clinical supervision. Appropriate clinical supervision means:

n. Each Clinical Pharmacist must receive a minimum of one supervision session per month by a senior clinical pharmacist

o. The Senior Clinical Pharmacist must receive a minimum of one supervision session every three months by a GP clinical supervisor

p. Each Clinical Pharmacist will have access to an assigned GP clinical supervisor for support and development

q. A ratio of one Senior Clinical Pharmacist to no more than five junior Clinical Pharmacists, with appropriate peer support and supervision in place

r. Act as the point of contact for all medicine related matters, establishing positive working relationships

s. Consult patients within defined levels of competence and independently prescribe acute and repeat medication

t. Receive referrals and directed patients from triage services and other clinicians

u. In conjunction with NICE guidance, consult with patients to initiate new medications, to include statins, bisphosphonates and DOACs

v. In conjunction with the Therapeutic Advisory Group (TAG) and commissioning group, monitor Red and expensive drugs

w. Receive and resolve medicines queries from patients and other staff

x. Manage a caseload of complex patients

y. Manage a therapeutic drug monitoring system and the recall of patients taking high risk drugs, i.e., anticoagulants, anticonvulsants and DMARDs, etc.

z. Deliver long term condition clinics and home visits, particularly for patients with complicated medication regimes, and prescribe accordingly

aa. Provide pharmaceutical consultations to patients with long term conditions as an integral part of the multidisciplinary team

bb. Review medications for newly registered patients

cc. Improve patient and carer understanding of confidence in and compliance with their medication

dd. Maintain accurate clinical records in conjunction with extant legislation

ee. Encourage cost-effective prescribing throughout the organization

ff. Work in conjunction with dispensary to source alternatives for out of stock items

gg. Implement and embed a robust repeat prescribing system

hh. Provide advice and answer medication related queries from patients and staff

ii. Organise and oversee the organisations medicines optimisation systems, including the repeat prescribing and medication review systems

jj. Improve the quality and effectiveness of prescribing through clinical audit and education, to improve performance against NICE standards and clinical and prescribing guidance.

kk. Develop yourself and the role through participation in clinical supervision, training and service redesign activities

ll. Ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs. Apply infection-control measures within the practice according to local and national guidelines

mm. Provide subject matter expertise on medication monitoring, implementing and embedding a system

nn. Support clinicians with the management of patients suffering from drug and alcohol dependencies

oo. Actively signpost patients to the correct healthcare professional

pp. Manage a caseload of complex patients and potential care institutions and to provide advice for the GP management of more complex patients or areas such as addictive behaviours, severe mental illness or end of life care

qq. Review the latest guidance, ensuring the organisation conforms to NICE, CQC etc.

rr. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

ss. Provide targeted support and proactive reviews for vulnerable, complex patients and those at risk of admission and re-admission to secondary care

tt. Handle prescription queries and requests directly

uu. Provide proactive leadership on medicines and prescribing systems to the organisation, patients and their carers

vv. Support in the delivery of enhanced services and other service requirements on behalf of the organisation

ww. Participate in the management of patient complaints when requested to do so, and participate in the identification of any necessary learning brought about through clinical incidents and near-miss events

xx. Undertake all mandatory training and induction programmes

yy. Contribute to and embrace the spectrum of clinical governance

zz. Attend a formal appraisal with your manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

aaa. Contribute to public health campaigns (e.g., COVID-19 or flu clinics) through advice or direct care

bbb. Maintain a clean, tidy, effective working area at all times

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person Specification

Experience

Essential

• 1. An appreciation of the nature of general practice and the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing
• 2. Minimum of two years working as a pharmacist demonstrated within a practice portfolio
• 3. An appreciation of the new NHS landscape, including the relationships between individual practices, PCNs and the commissioners

Desirable

• 1. Experience in managing pharmacy services in primary care
• 2. In-depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare
• 3. Understanding of the mentorship process
• 4. Experience of working autonomously

Qualifications

Essential

• 1. GPC registered pharmacist
• 2. Proof of relevant professional and educational qualifications, coupled with details of any training
• 3. To be enrolled in, or have qualified from, an approved 18-month training pathway or equivalent that equips them to be able to practice and prescribe safely and effectively in a primary care setting (for example, the CPPE clinical pharmacist training pathways)
• 4. Hold or be working towards an GPhC independent prescribing qualification

Desirable

• 1. Working towards faculty membership of the Royal Pharmaceutical Society
• 2. Medicines management qualification
• 3. Minor ailments certification
• 4. MUR and repeat dispensing certification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Market Surgery

Address

26 Norwich Road

Aylsham

Norwich

NR11 6BW

United Kingdom

Employer's website

https://www.themarketsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

Working under the direct supervision of the Practice Nurse Team and strictly in accordance with specific practice guidelines and protocols, the Healthcare Assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

Primary Responsibilities

The Practice Healthcare Assistant level 3 is qualified to deliver the following services to patients.

• Phlebotomy
• Dressings, directed by the practice nurse
• Annual health checks for patients with Chronic Diseases (MOTs)
• NHS health checks
• ECG recording
• Blood pressure checks including 24 hr BP
• Height/weight
• Ear Syringing
• Qrisk assessments
• H-Pylori breath testing
• Administer follow-up B12 injections
• Administer Flu injections to patients 65+ and chronic disease patients
• Perform patient ear checks, ear syringes and hearing tests
• INR & HB INRs
• Handheld spirometry
• Daily clinical and administrative duties include:
• Chaperoning duties as requested
• Accurate records of observations and examination documented in the clinical record
• Preparation of samples to be sent to the lab
• Treatment room checks to include fridge temperature.
• Equipment re-stocking and stock rotation
• Infection prevention and control when preparing and maintaining
• environments and equipment before, during and after patient care and assisting
• GPs during the performance of minor operations
• Helping to raise awareness and promote health and well-being
• QOF (Quality Outcomes Framework). Assisting with the collection and
• collation of data on needs related to health and well-being.

Secondary Responsibilities

In addition to the primary responsibilities, the Health Care Assistant may be requested to:

Partake in audits as directed by the audit lead.

There may be, on occasion, a requirement to carry out other tasks and ad hoc duties as instructed by the lead nurse, practice manager or partners.

Adhere to clinical and non-clinical protocols & guidelines:

Generic Responsibilities

All staff at Pinfold Medical Practice have a duty to conform to the following:

Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I create an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender, or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender, or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being, and safety. You have a duty to take reasonable care of health and safety at work for you, your team, and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and always maintain confidentiality. It is essential if the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice, all personnel are to complete a practice induction programme. Reception recruitment and induction training is managed by the reception manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake and complete mandatory training as well as participating in the practice training programme. Reception training is overseen by the reception manager and delegated to the senior receptionists to organise into the staff rota. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Pinfold Medical Practice must adhere to the information contained within practice policies and regional directives, ensuring protocols are always adhered to. Staff will be given detailed information during the induction process regarding policy and procedure included in the staff induction pack, employee handbook, reception training manual and Clarity Team Net.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they always remain vigilant and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Pinfold Medical Practice, staff are required to dress appropriately for their role. Reception staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Current relevant healthcare role or transferable care experience, IT competency, accuracy/ attention to detail

Desirable

• Relevant certificates (e.g. care training, clinical skills, training attendance), Care Certificate, NVQ Level 2 or 3 (Health & Social Care or equivalent)

Experience

Essential

• Experience of working within a nursing team
• Experience of dealing with vulnerable patients

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pinfold Medical Practice

Address

Pinfold Gate

Loughborough

Leicestershire

LE11 1DQ

United Kingdom

Employer's website

https://www.pinfoldmedicalpractice.co.uk/ (Opens in a new tab)