Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Please see the supporting documentation attached for full details.

Person Specification

Qualifications

Essential

• Fully trained GP with Vocational Training Certificate.
• Up to date CPR training
• Current and full driving licence.
• Appraisal / Revalidation up-to-date.

Desirable

• Higher post graduate
• membership, for example,
• MRCGP / nMRCGP, MRCP, DRCOG, DCH.

Experience

Essential

• Currently working/training in General Practice or some form of community medicine or urgent care.
• Evidence of consolidation of professional training, for
• example, able to demonstrate particular areas of interest or further study.
• Experience of multi-disciplinary Working.
• Knowledge of appraisal/Audits and SEA

Desirable

• Experience of delivering QOF.
• Understanding of Practice
• Based Commissioning
• Knowledge of national and
• local agendas in respect of
• primary care commissioning,
• and intermediate and urgent care agendas.

Skills & Abilities

Essential

• Excellent communication skills.
• Evidence of computer literacy and keyboard skills.
• Ability to work flexibly within a team

Desirable

• Ability to challenge traditional models of working and to implement and
• sustain positive change.
• Familiarity with EMIS WEB, ICE, referral pathways.

Behavioural attributes and competencies

Essential

• Good team player who is able to support, value and respect other members of the team.
• Good time management being able to prioritise work and work under pressure.
• Self-motivated and able to
• work autonomously
• Ability to recognise own
• limitations and act upon them appropriately.
• Willingness to learn new skills and to problem solve on a daily basis.
• Adaptable and able to respond to a changing situation.

Desirable

• Ability to lead a multidisciplinary Team.
• Prepared to make a
• Commitment to the long-term development of the practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Darwen Healthlink

Address

Darwen Health Centre

James Street West

Darwen

Lancashire

BB3 1PY

United Kingdom

Employer's website

https://www.darwenhealthlink.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN ROLE AND PURPOSE OF THE POST

This role is within the Clinical Admin Team, who support all aspects of patient care across the company. The Admin Assistant is a developmental role. They will be expected to develop the skills necessary to work in all aspects of the admin team.

Provide admin support to all clinical areas of the company.

Be a first point of contact for patients.

Assist patients to access the services that they need.

SPECIFIC RESPONSIBILITIES

The responsibilities described below are those of the clinical admin team.

Access

Answer the telephone as a priority and respond to the caller in an appropriate manner.

Man the reception desk. Book appointment, signpost to other services and support patients care.

Data Flow

Action all incoming data received through electronic transfer, e-mail and post. Ensure that it is coded and reviewed by an appropriate clinician.

Action outgoing data through electronic transfer, e-mail, sms message or post.

Clinical Support

Action tasks from the clinical team.

Administer the recall system for patients with long term conditions.

Monitor the uptake of all screening programmes and manage additional recalls as required.

Apply clinical coding to patient records as appropriate.

Update the Open Exeter system.

Monitor the childhood immunisation status of all children and liaise with the Child Health Department as necessary.

Maintain waiting lists of patients for specialist clinics and ensure that they are given appropriate appointments.

Outgoing Information

Ensure that referrals are processed in accordance with national timelines and liaise with the referral management centre as necessary.

Audio type patient referrals and submit them through the E-Referral system.

Deal with any referral queries from clinicians and patients.

Assist patients where necessary to make outpatient appointments.

Action requests for medical reports including liaising with patients to confirm consent is obtained and finance to confirm payment is received.

Action Subject Access Requests in line with GDPR legislation.

Patient records

Action applications for registrations ensuring that patients provide all necessary information and are made aware of consent to share information and on-line access to records.

Action the transfer of patient records, electronically and in hardcopy.

Summarise hardcopy records to ensure the electronic record is complete.

Ensure that SystmOne is reconciled to PCSE through GP Links.

Return hardcopy records to PCSE for patients who are no longer registered.

GENERAL RESPONSIBILITIES

Confidentiality

You shall comply with the General Data Protection Regulations when processing personal data for patients and staff.

You must be aware of the Caldicott Principles as they affect your work. You can address any questions in relation to this to your line manager.

Any data breaches should be reported immediately to the Data Protection Officer.

All enquiries from the media must be referred to a Director.

Health and Safety

All employees have a statutory duty of care for the safety of themselves and others. Employees are required to report any hazards as soon as they are identified.

All staff must contribute to the management of risk. This requires them to assess the risk in all situations, take of appropriate actions to mitigate any risks identified and report all hazards, incidents and near misses.

All building occupied by staff are non-smoking environments. No-one may smoke or vape in the building. Staff who smoke or vape outside the buildings should cover their uniform.

Flexibility Statement

The content of this Job Description represents an outline of the post only and is therefore not a precise catalogue of duties and responsibilities. It is intended to be flexible and subject to amendment in the light of changing circumstances and following consultation with the post holder.

Person Specification

Qualifications

Essential

• Received a basic education
• English Language GCSE at grade C or above or equivalent

Desirable

• Hold ECDL or other IT qualification.

Experience

Essential

• Excellent keyboard skills
• Experience of working with Microsoft Office
• Understand patient confidentiality
• Experience of managing an e-mail account
• Be confident to speak to people both in person and on the telephone.
• Be non-judgemental
• Flexible and able to adapt to change
• Able to prioritise workload
• Demonstrate a commitment to personal development
• Have worked in a team
• Have experience of face to face or telephone contact with the public

Desirable

• Experience of SystmOne or another clinical system
• Experience of audio typing
• Demonstrate and understanding of data protection
• Understand READ coding
• Have worked in a health setting
• Have a clinical background

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Whalebridge Practice

Address

Swindon Nhs Health Centre

1 Islington Street

Swindon

SN1 2DQ

United Kingdom

Employer's website

https://www.sparcells-surgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Receive, assist and direct patients and visitors in a courteous and positive manner, both in person and via the telephone. Undertake a variety of administrative duties to assist in the smooth running of the Practice. Facilitate effective communication between patients, members of the Practice team, and other healthcare agencies.

Key Responsibilities

Communicate effectively with patients, staff, visitors and other agencies

Receive, welcome and advise patients, sign posting them where necessary

Make appointments and operate the appointments systems as directed

Answer telephone enquiries from patients, staff and other external agencies

Process and record information in accordance with Practice protocols

Arrange patient referral appointments as directed by GPs utilising e-Referral system where appropriate. Liaise with the Referral Support Service as required

Process and distribute incoming and outgoing mail

Administer new patient registrations and patient deductions

Explain Practice arrangements to newly registering patients

Monitor the practice website for patient submissions and send appropriate responses

Booking and monitoring of patient waiting lists

Unlock/lock premises and maintain security in accordance with Practice protocols

Attend Practice meetings and staff training as required

Responsibilities will be reviewed periodically in line with changing circumstances. Duties and responsibilities may be varied as required by the Partners and Practice Manager, in consultation with the post holder, in order to maintain a high standard, efficient reception/ administration service.

Generic Responsibilities

All staff at Woodbury Surgery have a duty to conform to the following:

• Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

• Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

• Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

• Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

• Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Person Specification

Qualifications

Essential

• Good standard of education, including GCSEs (or equivalent) in English and Maths

Skills and Abilities

Essential

• Able to work independently whilst following established procedures, protocols and guidance.
• Excellent attention to detail with the ability to maintain accuracy when working under pressure.
• Strong organisational and multitasking skills, with the ability to manage competing priorities.
• A willingness to learn and develop new skills and ways of working.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Flexible and adaptable, with a willingness to support colleagues and provide cover during periods of leave or increased demand.
• Confident using digital systems and technology, with the ability to learn new software applications quickly.

Experience

Essential

• Experience of working in a reception, customer service or patient-facing role.
• Good IT skills with experience of using Microsoft Office applications, including Outlook, Word and Excel.
• Experience of working with computerised systems and maintaining accurate records.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with a wide range of people.
• Experience of working in a busy environment and managing competing demands.

Desirable

• Previous experience working within a GP Practice or NHS setting.
• Experience of using clinical systems, such as SystmOne.
• Understanding of patient confidentiality and data protection requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodbury Surgery

Address

Fulford Way

Woodbury

Exeter

EX5 1NZ

United Kingdom

Employer's website

https://www.woodburysurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose:

Lewisham and Greenwich NHS Trust, along with Lewisham ICT and Lewisham Borough have developed an integrated approach to medicines optimisation across the interface, community and care home settings as part of improved community management of chronic diseases and long term conditions. This role will be to support the medicines management aspects of this initiative through working within the LIMOS service across the interface and community setting to visit patients at home. This role will work provide specialist advice to patients, and undertake full patient centred medication reviews to proactively manage people with complex polypharmacy and adherence concerns, with focus on older people, frail housebound, and those with multiple conditions including physical or mental health issues and learning disabilities. The role will also involve partnership working across health and social care interfaces in line with the current and further developing pathways for medicines support in Lewisham as part of the Neighbourhood approach to care.

This is a specialised post, which involves analysing and interpreting complex clinical situations to develop, provide and communicate effective medicines management solutions and provide expert advice in this area.

Key Result Areas & Performance:

1. To provide medicine management reviews for identified and targeted patients including those who have medication issues or adherence related problems, or are on multiple or high risk medications, in the interface and community settings.

2. To deliver quality improvement, while contributing to the delivery of the general practice quality and outcomes framework, other enhanced services and prescribing workstreams in the primary care setting.

3. To participate in clinical audit and collect appropriate outcome data.

4. To work with general practice colleagues and community pharmacy colleagues to support implementation of safe systems for repeat prescribing and reduction of waste within primary care.

5. To work with primary care healthcare professionals to ensure agreed changes in medication are implemented and sustained.

6. To provide expertise and clinical leadership on medicines optimisation as part of a team member within the community setting.

7.To provide support to improve adherence and help patients get the best from their medicines, reducing medicines related admissions (including falls), and promoting appropriate evidence-based and cost effective prescribing. This will involve advice on de-prescribing where appropriate.

8. To provide medicines management support to, and training for patients, carers and members of the multi-disciplinary community and general practice team.

9. To contribute to the development of protocols to support improvement in systems around medication ordering and supply in the community setting in the context of improving safety and reducing waste.

Service Development

1. To work with community staff to promote and embed the role pharmacists in the community setting and raise awareness of services available to patient

2. To provide recommendations and plan actions to proactively improve the quality of systems and processes to improve medicines optimisation across the primary care setting.

3. To provide training regarding medication related issues and policies/guidelines to staff in primary or secondary care in order to promote medicines optimisation and high quality and cost-effective prescribing as appropriate.

4. To provide operational and clinical support to medicines optimisation developments and prescribing initiatives as dictated by GP practice, ICB, and hospital Trust and service objectives.

5. To collate and feedback on electronic discharge related information to ensure continuing improvement of the hospital computerised discharge letter and process of communication.

6. To assist with the implementation of policies and guidelines to improve medicines optimisation across primary/ secondary care interface and into the general practice setting.

7. To provide training to staff across health and social care to promote medicines optimisation in practice.

Clinical Services & Patient Care

1. To provide medication review and optimisation of identified groups of patients to maximise the gain from medicines and provision of safe, clinically effective and cost-efficient use of drugs.

2. To provide information in medicines related issues to doctors, nurses and other members of the multidisciplinary team in general practice and where appropriate across primary and secondary care interfaces including to community pharmacies within the Borough.

3. To develop skills including management of both minor ailments and specified long term conditions as required to practice as a part of the multidisciplinary team so as to ensure clinically effective and cost efficient use of drugs.

4. To reconcile information related to medicines across the interface setting, liaising with community and hospital colleagues to support the safe transfer of care for vulnerable patients with complex medicines management needs.

5. To work as an independent prescriber in line with competency and agreed area of practice as approved by the relevant Trust governance process through the non-medical prescribing committee with ratification by the MMC.

6. Provide patient facing and telephone support to patients those with questions, queries and concerns about their medicines.

Information & Data Management

1. To accurately record clinical activity within patient notes and the relevant electronic clinical systems such as EMIS and iCARE or EPIC.

2. To undertake clinical audit in areas in collaboration with stakeholders, feedback results, implement changes and ensure learning is shared to ensure quality improvement is achieved.

3. To collate any quantitative and qualitative performance measures for the service as required.

4. To collect and support the review of audit data associated with monitoring outcomes of relevant work streams of medicines optimisation services in the interface or community setting.

Education and Training

1. To provide education and training on medicines issues to staff working in hospital setting including members of social care, general practice teams and local community pharmacists

2. To commit to undertake relevant training to qualify as a pharmacist independent prescriber

3. To ensure continuous development of professional knowledge competencies by attendance at in house/external training programmes and appropriate self-education.

4. To act as a tutor and educational supervisor for trainee pharmacists and pharmacy diploma practitioners

5. To provide support when required for junior and trainee pharmacists including provision of information, informal teaching and assessment of trainee pharmacists and diploma practitioners.

6. To provide teaching and training sessions on pharmacy related issues to pharmacy, ward and clinical staff.

Financial

1. To support the delivery of targets in the general practice and community setting in relation to medicines optimisation and service delivery within quality and outcomes framework areas and enhanced services as required.

To provide pharmaceutical advice on the use of more cost-effective drugs across the primary and secondary care interface and within the general practice setting, including the provision of advice and implementation of formulary recommendations and shared care guidance.

Research & Development

1. To participate in clinical audit in medicines optimisation initiatives to influence quality improvement around use of medicines within general practice and across local healthcare settings.

2. To support the development and evaluation of local initiatives in the delivery of medicines optimisation

Communications and Relationships

1. To communicate information following assessing patients medicines needs with relevant members of the multidisciplinary team as required in the general practice, PCN and primary care setting. This will include close liaison with both community and hospital service colleagues in addition to GPs and other practice staff, carers, and other members of both primary and secondary care teams.

2. To communicate medication related issues to patients and relatives. This includes medication history taking, medication review and medication counselling and overcoming barriers to understanding and communication such as language, hearing, visual or cognitive difficulties. Communication is either verbal in the form of face to face contact, over the telephone or written in the form of medication reminder charts.

3. To communicate verbal and written information across the primary and secondary care interface regarding patients therapy on admission and discharge, documenting key information in the primary care record (EMIS) or Electronic Discharge Notification (EDN), and, where appropriate, resolving queries to support vulnerable patients with medicines management needs.

4. To liaise with relevant ICB and PCN colleagues on prescribing related issues to ensure consistency of patient care.

Person Specification

Education/Qualification

Essential

• B. Pharm / M. Pharm / BSc (Pharmacy)
• Registered with the GPhC
• Postgraduate Certificate in General Pharmacy Practice (or equivalent)

Desirable

• Postgraduate Diploma in General Pharmacy Practice (or equivalent)
• Pharmacist Independent Prescriber or working towards qualification

Previous Experience

Essential

• A minimum of 2 years post-registration experience in hospital pharmacy in an acute NHS setting or equivalent clinical experience.
• Demonstrable experience in clinical pharmacy practice covering a broad range of specialities
• Demonstrable experience of multidisciplinary working
• Demonstrable experience in supervising others.
• Demonstrable experience of co-ordinating and leading on clinical audit.

Desirable

• Previous experience of delivering formal education and training sessions.
• Experience of working within GP practices &/or a community or primary care pharmacy setting.
• Development of evidence-based guidelines

Knowledge, Skills and ability

Essential

• Ability to work on own initiative and effectively as part of a team both within pharmacy and a multidisciplinary environment
• Appreciation of the nature of GPs, general practice and primary care prescribing and strategies for improving prescribing
• Recognise priorities when problem solving and appropriately refer to colleagues or seniors
• Ability to prioritise and plan work effectively.
• Ability to contribute to the planning of service developments
• Demonstrated ability to communicate complex information effectively using clear written and spoken English and overcome barriers to understanding
• Self motivation and the ability to motivate others
• Ability to establish and maintain rapport with medical, nursing and other colleagues
• Ability to work positively and calmly under pressure
• Demonstrate sound clinical knowledge and the ability to apply it in practice
• Demonstrate ability to ensure safe and effective use of medicines for patients
• Proven computer literacy and IT skills including: o Email o Word processing o Spreadsheets o Databases o Use of search engines/medical databases to retrieve information
• Demonstrated accurate numeric skills
• Recognises limitations and takes responsibility for own actions

Desirable

• Experience working with medical and nursing teams.
• Knowledge of NHS policy and current issues
• Experience working with clinical systems such as EMIS

Personal attritubes

Essential

• Flexible approach to work
• Committed to own continuing professional development and maintaining a CPD portfolio.
• Demonstrable willingness to learn and develop new skills
• Reliable, polite and approachable
• Ability to cope with challenges and change
• Knows own professional and personal limitations and seeks advice where necessary
• Able to demonstrate high levels of communication skills involving negotiation and co-operation using complex and often sensitive information.
• Demonstrable ability to prioritise work and meet deadlines
• To be able to influence and negotiate with health professionals in a diplomatic manner

Other

Essential

• Willingness to contribute to the general life and work of the Pharmacy and Trust
• Able to work agreed hours

Desirable

• Hold current driving license and willing to use own care for visits /travel in community setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham

SE13 6LH

United Kingdom

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Receptionist Job description and person specification

The post-holder is a Receptionist.

The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration,

The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The post-holder will be an integral part of the general practice team.

The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Accurately detail information on patients records within the clinical system

b. Maintain and monitor the practice appointment system

c. Process personal, telephone and e-requests for appointments

1. Assist with total triage administration

e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

f. Signpost patients to the correct service

g. Initiate contact with and respond to, requests from patients, team members and external agencies

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into patients healthcare records as necessary

k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Support all clinical staff with general administrative tasks as requested

o. Undertake a broad spectrum of administrative duties commensurate with the role

p. Be an integral part of the general practice team

q. Act as a chaperone as required

r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

s. Support in the delivery of enhanced services and other service requirements

t. Undertake all mandatory training and induction programmes

u. Contribute to and embrace the spectrum of clinical governance

v. Maintain a clean, tidy, effective working area at all times

w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.

Person Specification

Qualifications

Essential

• See attached Document

Desirable

• See attached Document

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Box Surgery

Address

The Surgery

London Road, Box

Corsham

Wiltshire

SN13 8NA

United Kingdom

Employer's website

http://www.boxsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The appointees will form a close working relationship with the practice or services where they are providing primary care services. Work with practice teams support acute and long-term medical conditions management, the achievement of prescribing outcomes for Quality Outcomes Framework ; Directed Enhanced Services ; Local Incentive Schemes and Prescribing Incentive Schemes .

A high degree of flexibility will be required, along with willingness to adapt to fluctuations in practice workload and be adaptable to the day to day demands of a busy general practice or urgent care workload.

Clinical responsibilities:

A good standard of patient medical care

In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including GP surgery consultations and emergencies, telephone / Video / Online consultations and queries, triaging, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, patient test results, patient medical reports and examinations (e.g. Insurance Companies) on behalf of the Practice, referral letters NHS or private, paperwork and correspondence in a timely manner

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Recording clear and contemporaneous I.T. based consultation notes to agreed standards

Collecting data for audit purposes

Compiling and issuing computer-generated acute and repeat prescriptions

Prescribing in accordance with locally agreed or national guidelines.

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Take part in the duty doctor rota

To do home visits

From time to time there may be extra duties or responsibilities that may be required of the post-holder. These will be agreed with the Clinical lead, and there will be an expectation that new duties or responsibilities may be part of the role, but that they will be appropriate to the knowledge, skills and experience of the employed GP.

Other responsibilities with the Practice:

Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety, annual QOF Assessment of the Practice.

A commitment to life-long learning and audit to ensure evidence-based best practice;

A commitment (when seeing patients) to helping the practice promote safe, high quality care.

Maintain reaccreditation portfolio and undertake annual appraisal.

Contributing to evaluation or audit and clinical standard setting within the organisation;

Attending training, Practice Meetings and events organised by the practice or other agencies, where appropriate.

Responsibility for completing Medical Reports / requests for patient information.

To be professional at all times and maintain a formal dress code.

To maintain a good working relationship with staff, doctors and patients and contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance and service expansion

Team working

• Understand own role and scope, and identify how this may develop over time
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working
• Delegate clearly and appropriately, adopting the principles of safe practice and assessing competence
• Ensure clear referral mechanisms are in place to meet patient need, if required
• Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team
• Work effectively with others to clearly define values, direction and policies impacting upon care delivery
• Participate in team activities that create opportunities to improve patient care
• Participate in and support local projects as agreed with the practice management team

Utilising information

• Use technology as an aid to management in planning, implementation and monitoring, presenting and communicating information
• Review and process data using accurate SNOMED codes to ensure easy and accurate retrieval for monitoring and audit processes
• Manage information searches using the internet and local library databases, for example, the retrieval of relevant information for patients on their condition
• Understand the responsibility of self and others regarding the Freedom of Information Act
• Collate, analyse and present clinical data and information to the team using appropriate charts and/or graphs to enhance care

Record keeping and administration

• Make accurate and contemporaneous records of all patient encounters in accordance with practice records protocols and coding protocols
• Accurately label and document patient samples and submit for collection and analysis.
• Maintain skills in using patient appointment system
• Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
• Take the necessary precautions when transmitting information
• An understanding, acceptance and adherence to the need for strict confidentiality

Service improvement:

• Be aware of and, if appropriate, assist in current clinical audit
• Work with colleagues in the team on the development of current and new services and other initiatives
• Deal with requests from patients and clinical staff for health information leaflets

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their careers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Engaging with and contributing to issues/processes involving Health & Safety in the workplace

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Safe management of sharps procedures including training, use, storage and disposal

Reporting potential risks identified.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures

Identifying and reporting hazards/risks and contributing to control measures.

Adhering to all relevant policies including infection control, cold chain

Contributing to keeping the working area and patient areas tidy and free from hazards.

Using protective equipment and clothing provided and in accordance with the practices policy.

Handling specimens and clinical waste/sharps in accordance with practice policy.

Applying correctly spill control and decontamination policies

Ensuring sufficient supplies of all cleansing and infection control materials.

Attending regular health and safety training.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Flexibility:

This job description is not intended to be an exhaustive description of every duty performed by the post holder, but rather a guide to the type and nature of the duties. In Essex Lodge Surgery, flexibility in the duties undertaken and the hours worked are essential to achieve the objectives of a smooth running practice.

The post holder is required to carry out any duties that fall within the scope of this role, that may reasonably be requested by the Partners or the Practice Manager and that relate to the efficiency and smooth running of the Practice.

The post-holder may, from time to time, be asked to undertake other reasonable duties, with appropriate training. It is important that all members of staff are prepared to undertake additional or relinquish current duties to maintain service delivery to patients. It is expected that requests from the Partners/Management Team will not be unreasonably refused.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
• Knowledge of EMIS web clinical system

Desirable

• Knowledge of databases
• Customer Service Training or formal reception training

Qualifications

Essential

• Eligible to work in General Practice as a GP
• Willing to successfully complete appropriate training for appraisal and remain up to date with the developing GP Appraisal, relicensing and GMC revalidation
• Excellent communication and interpersonal skills
• Ability to work as part of a multi-disciplinary team
• Understanding of the pressures faced by GPs and healthcare teams
• Current registration with the GMC and appropriate representation with a recognised medical defence organisation
• Strong levels of IT proficiency and familiarity with primary care clinical systems (EMIS WEB). Experience in using the Microsoft suite of programmes
• Proven ability to handle a busy and varied primary care case load
• A good understanding of Primary Care contracting requirements
• Understanding of QOF, local and national incentive schemes, prescribing or other initiatives are acted on as required
• Ability to drive and use of a vehicle to carry out home visits
• Able to take a consultative approach to their work, appropriately involving relevant people
• Able to put the needs of the team ahead of individual needs at busy times, periods of increased workloads ,QOF assessment, flu campaigns, sickness absences or unplanned leave etc.
• Flexibility to adapt to different organisational settings
• Organised and efficient in record keeping.

Desirable

• GP with specialist interest
• Willingness to contribute to and participate in a peer support group
• Proven ability to offer support within a clinical team and share learning points in practice meetings
• Competent EMIS Web user

Educator

Essential

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance and service expansion
• To prepare and participate in CQC visit

Desirable

• Excellent communication skills including verbal, written, face to face and active listening skills.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

IT Skills

Essential

• The practice has been a GP training and teaching practice since 1985, having two GP trainers and GP registrars. The practice provides training to physician associate (PA) and medical students from the Queen Mary University of London and also medical students from Kings College London. Training and development are therefore an important part of the practices ethos.

Desirable

• The practice is well advanced in terms of computerisation and fully computerised. The clinical IT system is EMIS Web. It has adopted new AI software such as EMMA and ANIMA

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Essex Lodge Surgery

Address

94 Greengate Street

London

E13 0AS

United Kingdom

Employer's website

https://www.essexlodge.com/ (Opens in a new tab)

Job description

Job responsibilities

Core role:

Working as a team member with other health professionals to deliver routine and urgent care for patients including assessment, advice, treatment and onwards referral - whether to other team members or to secondary care. Appointments are delivered by phone or face to face with appointment length variable according to the complexity of the issue. GP advice will always be available.

Training and personal development:

The practice is supportive of relevant personal development and training. In-house training and clinical meetings are provided in some subjects and online training is available for all statutory mandatory training. Attendance at suitable courses is also supported with prior agreement.

The post-holder will develop and maintain a Personal Learning Plan and participate in any training programme implemented by the practice as part of this employment, plus other relevant training as agreed. The post-holder will maintain training as required for ongoing registration and practice in their role.

Additional responsibilities:

All team members are expected to take on some administrative, leadership or managerial duties according to their abilities and expertise, and often their personal interests. These should not be excessive and will not be the main role.

Person Specification

Knowledge, Attributes and Skills

Essential

• Good interpersonal and communication skills.
• Good written skills and clear concise record keeping.
• Understanding of clinical governance issues in primary care.
• Good professional standing.
• Ability to work well in a team, supporting colleagues and seeking advice where necessary.
• Ability to recognises limits of own practice and expertise.

Desirable

• Understanding of general practice funding and reporting. e.g. awareness of QOF and its implications for the practice.
• Knowledge and skills in resource management.
• Comfortable with change in working environment and working practices over time.
• Skills in practical procedures, e.g. phlebotomy.
• Willingness to contribute to colleagues' education.

Experience

Essential

• Advanced clinical practice skills.
• Skilled in management of minor illness and minor injuries.
• Ability to recognise and seek appropriate help with first presentations of more serious illness and medical emergencies.
• Qualified or near-qualified as an independent prescriber.

Desirable

• Experience working in Primary Care.
• Familiarity with EMIS Web and online consulting.
• Experience in managing patients with long term conditions.
• Management of patients with complex needs.
• Experience of Quality Improvement programmes.

Qualifications

Essential

• Full registration with NMC or HCPC (UK).
• Evidence of Advanced Practice Qualifications or near-complete training as Advanced Practitioner.
• Qualified or near-qualified as Independent Prescriber.
• Relevant nursing degree or other primary healthcare professional degree.
• Eligible to work in UK primary care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Milborne Port Surgery

Address

Gainsborough

Milborne Port

Sherborne

Dorset

DT9 5FH

United Kingdom

Employer's website

https://www.milborneportsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents or please click apply now to view in Trac.

Person Specification

Qualifications and/or Knowledge

Essential

• Working at NVQ level 3 in Health or Health and Social care (or equivalent) Physiological measurements training

Desirable

• Health and Safety training Infection control training First Aid training

Experience

Essential

• Previous relevant experience of working within health care settings.

Desirable

• Working within GP Practices

Aptitude and Abilities Skills

Essential

• A high level of interpersonal and communication skills. Ability to engage members of the public. Ability to work independently and as part of a team. Clinical skills as outlined in job description Motivational Skills - able to enthuse and motivate others

Desirable

• IT literacy Local knowledge of statutory and voluntary services Working knowledge of Vulnerable Adult and Child Protection procedures The ability to speak or learn Welsh to a satisfactory level.

Personal Qualities

Essential

• Able to work effectively in a multi-disciplinary / multi-agency arena Able to work with colleagues in a professional manner Able to prioritise own workload Good organisational skills Will experience occasional exposure to emotive circumstances Must possess a non-judgemental attitude towards others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

CTM wide

CTM wide

CF45 4SN

United Kingdom

Employer's website

https://joinctm.wales/ (Opens in a new tab)

Job description

Job responsibilities

• Respond to queries from patients and Healthcare personnel as appropriate. Provide empathy and reassurance to patients where necessary.
• Manage patient investigation results. Check all incoming laboratory/radiology results, ensuring that abnormal results are communicated promptly to appropriate Clinician. Ensure all reports are seen and signed by Clinician prior to filing in case-notes.
• Participate in the training and supervision of Support Medical Secretaries, Medical Audio Typists and work experience students, which will involve planning and allocation of work, and checking of letters produced for accuracy, as appropriate
• Undertake self-supervision and effective self-organisation in terms of:

1. co-ordinating annual and other leave in co-operation with other secretaries, and with the approval of management;
2. liaising with other secretaries to ensure fair distribution of work by mutual assistance;

• Establish and maintain efficient office systems, including filing systems and maintain a booking out and/or booking in system for case-notes.
• Liaise with Admissions Department in respect of patients requiring hospital admission, ensuring that relevant information or instructions are communicated effectively. Ensure that all relevant investigations are available prior to admission and in particular that any problem with the potential to delay admission/surgery is brought to the urgent attention of the relevant clinician (may be necessary to liaise with or organise input of other Clinicians prior to admission (eg anaesthetic assessment) or to co-ordinate arrangements where procedures require multidisciplinary input)
• Maintain confidentiality at all times, ensuring that information is only divulged to authorised sources and by appropriate means.
• Input and extract data from hospital systems and other relevant software programmes, which may be Trust-wide or specialty-specific.

Person Specification

Qualifications

Essential

• GCSE English at Grade 'C' or above or equivalent
• AMSPAR Diploma or equivalent extensive medical secretarial experience
• RSA/OCR Level III or equivalent
• Proficient IT skills (use of Microsoft office packages - particularly word and excel)
• Working knowledge of medical terminology

Experience

Essential

• Ability to accurately transcribe complex dictation
• Previous Medical secretarial experience
• Experience using the hospital's Electronic Patient Record system
• Previous experience working in an NHS Office environment

Skills

Essential

• Clear and accurate written and verbal communication and ability to converse in a positive professional manner
• Proven ability to work in a team and be supportive of team members
• Highly motivated and possess enthusiasm for developing the role
• Good organisational skills. Manage/priorities own workload
• Ability to use own initiative and work without close supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

Burnley General Hospital

Casterton Avenue

Burnley

BB10 2PQ

United Kingdom

Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Communication

The Greater Manchester Referral Management Team provides the first point of contact for patients and GM GP practices throughout the referralprocess. This role involves working closely with a range of healthcare providers to ensure patients receive a smooth and efficient service.The post holder will communicate with patients, healthcare professionals and members of the public, providing clear, helpful information. They willrespond to routine enquiries with empathy, professionalism and discretion, using tact and effective communication skills where needed.

Analytical and Judgement Skills

The post holder will: Manage and prioritise their own workload effectively, seeking guidance from their line manager when required.

Planning and Organising

The post holder will: Organise their work efficiently to ensure tasks are completed accurately and in a timely manner. Demonstrate a flexible and adaptable approach to meet changing priorities and service deadlines.

Patient CareThe post holder will: Deliver a proactive, responsive and patient-focused service, supporting patients throughout the referral and booking process. Provide timely and helpful support to patients and GP practices, responding to booking enquiries in a professional and understandingmanner.

Human ResourcesThe post holder will be required to: Take responsibility for maintaining and developing their knowledge and skills through continuous professional development. Complete all mandatory training requirements. Work in line with NHS GM policies, procedures and values.

Information ResourcesThe post holder will: Interpret routine information and requests, taking appropriate action where required. Confidently use a range of Microsoft Office applications and other relevant systems to support the service

Person Specification

Qualifications

Essential

• GCSE English Language
• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Experience

Essential

• Working knowledge of Microsoft Office including Word and Excel
• Good standard of keyboard skills with good attention to detail.

Desirable

• Experience of working in a Call Centre environment
• Demonstrable experience of working in an administrative environment and working with computerised data systems
• Understanding of Data Protection legislation

Knowledge

Desirable

• Systems such as eRS, Gateway, Cleric

Competencies

Essential

• Data accuracy test

Other

Desirable

• Good time keeping
• An ability to maintain confidentiality and trust
• Flexible approach to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Greater Manchester Integrated Care

Address

Tootal Buildings

56 Oxford St

Manchester

M1 6EU

United Kingdom

Employer's website

https://www.gmsharedservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Neighbourhood Care Coordination

Act as a senior point of contact for patients, carers, practices and partner organisations.

Proactively contact patients to understand their needs, priorities, goals and barriers to care.

Complete structured holistic reviews, capturing clinical, social and wider wellbeing factors and providing good quality written or verbal information to assist with choices about care.

Prepare for clinics by ensuring patient records are up to date and include any tests required by the clinic.

Follow up on post clinic tasks effectively (such as making referrals, multiple disciplinary team (MDT) meeting preparation etc).

Develop, record and coordinate personalised care plans in line with patient goals and local protocols.

Arrange any follow-ups, updating patient notes accordingly and pro-actively check these tasks have been completed.

Signpost or refer patients to appropriate health, social care, voluntary sector and community services.

Maintain accurate records, including Universal Care Plans and shared care records where appropriate.

Prioritise caseload activity and escalate risks, safeguarding concerns or clinical issues appropriately.

Provide guidance and day-to-day support to care coordination colleagues to share learning and best practice.

Ad-hoc neighbourhood tasks as and when services require this.

Support the CYP Programme by coordinating recalls for children and young people with tracer conditions, ensuring timely follow-up and accurate record keeping.

MDT and Partnership Working

Work with the neighbourhood primary care team to identify cohorts of patients who are eligible for neighbourhood services. In Southwark we currently have 3 priority areas: frailty, multiple long term conditions and children & young people but as neighbourhood services expand, additional priority areas will be identified.

Prepare, coordinate and refer appropriate cases for MDT discussion.

Track MDT actions and escalate delays or unresolved issues.

Work with the MDT to ensure consistent, patient-centered support across the INT pathway.

Collaborate with primary care, mental health, nursing teams, community services, social care, and voluntary sector partners.

Support safe information sharing and improvements to neighbourhood pathways.

Help to embed the MDT approach across the neighbourhood.

Collaborate with administrative teams to support the organisation, coordination and smooth running of MDT meetings.

Build strong relationships with local partners and help shape the services to improve outcomes for all.

Service Improvement

Support daily workflow, caseload prioritisation and task allocation.

Build and maintain effective relationships with neighbourhood practices, Primary Care Network (PCN), existing practice-based primary care co-ordinators and neighbourhood teams.

Provide coaching and support to colleagues.

Contribute to SOPs, templates and pathway improvements.

Support audit, reporting and quality improvement activity by collating patient data to help inform future service decisions.

Identify key themes, escalate and report service risks, challenges and improvement opportunities to the INT Manager

Resident Engagement and Support

Build trusting relationships to understand patient needs, priorities and barriers.

Use motivational interviewing and goal-setting techniques to support engagement in the INT programme.

Encourage and empower patients to take an active role in their health and care planning.

Support patients with low health and digital literacy, communication needs or complex social circumstances.

Promote self-management, prevention and access to community support.

Support patients to access and manage their Universal Care Plans through the NHS App including signposting to digital inclusion and support services.

Person Specification

Experience

Essential

• Previous experience in a health or social care setting.
• At least 12 months' experience in an administrative role.
• Experience of care coordination.
• Experience working with people with complex needs.
• Experience using clinical, case management or shared care record systems.
• Experience working closely with clinical professionals as part of a multidisciplinary team.
• Experience communicating directly with patients, service users and/or carers.

Desirable

• Experience working in primary care.
• Experience of the Quality and Outcomes Framework (QOF) and/or Enhanced Services.
• Experience supporting frail older people and those living with complex needs.
• Experience working with people with long-term conditions.
• Experience working with children and young people.
• Experience analysing data and producing reports to support service improvement.
• Line management, supervision or coaching experience.
• Experience using motivational interviewing and developing personalised care plans.

Qualifications

Essential

• GCSE Grade A to C in English and Maths
• Level 3 qualification or equivalent relevant experience

Desirable

• Level 4 qualification or equivalent relevant experience

Knowledge and Skills

Essential

• Demonstrable ability to use motivational interviewing, goal-setting and personalised care approaches to support behaviour change and improve patient outcomes.
• Ability to build effective working relationships and work collaboratively across organisational and professional boundaries.
• Excellent verbal and written communication skills, with the ability to engage a wide range of stakeholders and adapt communication to different audiences.
• Strong minute-taking skills, including the ability to capture key discussions, decisions and actions, and produce clear, concise summaries.
• Excellent organisational skills, with the ability to manage and prioritise a varied workload, coordinate multiple tasks, and ensure actions are followed through to completion.
• Good IT skills, including proficiency in Microsoft Office applications and the ability to learn and use digital healthcare systems.
• Sound judgement and the ability to identify, assess and escalate safeguarding risks appropriately.
• Good knowledge and understanding of consent, confidentiality, information governance and data protection requirements (including GDPR).

Desirable

• Knowledge of medical terminology.
• Experience navigating EMIS and maintaining accurate patient records including coding.
• Familiarity with AccuRx, Consultant Connect, Ardens or similar clinical systems.
• Understanding of Universal Care Plans and personalised care planning.

Values and Behaviours

Essential

• Passionate about neighbourhood working and collaborative care across organisational boundaries.
• Committed to person-centred care and reducing health inequalities.
• Works collaboratively, contributes positively to team culture.
• Demonstrates compassion, professionalism and accountability in all aspects of their work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Quay Health Solutions CIC

Address

Onsite - NHS Primary Care or Community Site

Within your assigned neighbourhood

Borough of Southwark

London

SE5 7JZ

United Kingdom

Employer's website

https://www.quayhealthsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

All staff at this organisation have a duty to conform to the following:

Equality, Diversity and Inclusion (ED&I)

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness; it is morally the right thing to do and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

Health and Safety at Work Act 1974

Environmental Protection Act 1990

Environment Act 1995

Fire Precautions (workplace) Regulations 1999

Other statutory legislation which may be brought to the post holders attention

Confidentiality

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

Quality and Continuous Improvement (CI)

To preserve and improve the quality of this organisations outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

At this organisation, we continually strive to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

Induction

We will provide a full induction programme, and management will support you throughout the process.

Learning and development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in and complete mandatory training as directed. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate

The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences).

The post holder will provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Collaborative working

All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery

Effective communication is essential, and all staff must ensure they communicate in a manner that enables the sharing of information in an appropriate manner.

All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.

Plans and outcomes by which to measure success should be agreed.

Managing information

All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.

Data should be reviewed and processed using accurate SNOMED/read codes to ensure easy and accurate information retrieval for monitoring and audit processes.

Service delivery

Staff will be given detailed information during the induction process regarding policy and procedure.

The post holder must adhere to the information contained within this organisations policies and regional directives, ensuring protocols are always adhered to.

Security

The security of the organisation is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks with anyone and they are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared.

Professional conduct

All staff are required to dress appropriately for their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all their staff are afforded the opportunity to take a minimum of 30 days leave each year pro-rata and should be encouraged to take all their leave entitlement.

Public holidays will be calculated on a pro-rated basis dependent on the number of hours worked.

You will receive 2 NHS days per annum, pro-rata.

Person Specification

Qualifications

Essential

• Qualified GP, MRCGP, Vocational Training Certificate or equivalent JCPTGP, General Practitioner (Certificate of Completion of Training CCT), Full GMC registration.

Personal qualities

Essential

• Polite and confident, Flexible and cooperative, Motivated, forward thinker, Problem solver with the ability to process information accurately and effectively, interpreting data as required, High levels of integrity and loyalty,Sensitive and empathetic in distressing situations,Ability to work under pressure/in stressful situations, Effectively able to communicate and understand the needs of the patient,Commitment to ongoing professional development, Effectively utilise resources, Punctual and committed to supporting the team effort

Experience

Essential

• Experience of working in a primary care environment, Experience of continued professional development, Experience of QOF and clinical audit, Minimum of two years as a salaried GP, General understanding of the primary care contract, National Performers List registration (England), noting that confirmation on this list is adequate for DBS confirmation, Primary Medical Services Performers Lists (Scotland), All Wales Medical Performers List and All Wales Locum Register (Wales), Northern Ireland Primary Medical Performers List (PMPL) (Northern Ireland), Appropriate defence indemnity (MPS/MDU), Evidence of current validation, Evidence of last appraisal, Eligibility to practice in the UK independently.

Desirable

• Experience of medicines management, Experience of ICB initiatives

Clinical knowledge and skills

Essential

• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP, Excellent communication skills (written and oral), Strong IT skills, Clear, polite telephone manner, Competent in the use of Office and Outlook, SystmOne, Effective time management (planning and organising), Ability to work as a team member and autonomously, Excellent interpersonal skills, Problem solving and analytical skills, Ability to follow clinical policy and procedure, Experience with audit and able to lead audit programmes, Experience with clinical risk management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Consett Medical Centre

Address

Station Yard

Consett

County Durham

DH8 5YA

United Kingdom

Employer's website

https://www.consettmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.'

Person Specification

Education/Qualification

Essential

• MBBS, MRCPCH, Completed Postgraduate Medical Training (CCT in the relevant specialty)
• Full GMC registration with a license to practice
• On the GMC's Specialist Register OR within six months of CCT at time of scheduled interview
• Capable to work at Consultant level in Community Child Health
• Current and full registration with the appropriate professional body
• Satisfactory Appraisal within the last 12 months (or within the most recent 12 months of work, if currently on a career break)
• A positive recommendation for revalidation where appropriate Evidence of continuing professional development

Desirable

• Higher degree e.g. MSc, MD or other higher degree

Experience

Essential

• Is able to demonstrate having achieved the competencies equivalent to
• Is able to demonstrate having achieved the competencies equivalent to
• Extensive experience in a Community Paediatrics clinical setting including safeguarding
• Experience of driving improvement and ensuring patient safety through clinical governance systems
• Experience of managing underperformance and the ability to foster effective performance within clinical practice
• Demonstrate an ability to lead and motivate individuals and teams
• Ability to anticipate and plan for change
• Good working knowledge of professional requirements and standards for healthcare professionals including appraisals
• Evidence and experience of networking with a wide range of stakeholders including the public, external commercial organisations and national strategic bodies
• Valid Level 3 Safeguarding Training
• Valid BLS Training

Desirable

• Experience in other areas relevant to Community Child Health e.g. General Practice, Child Mental Health, Public Health, Paediatric Neurology, Paediatric Neurodisability
• Specialist experience in one or more particular areas of Community Child Health practice to take a lead role in that area
• Experience of job planning, medical appraisals and revalidation for medical workforce
• Experience in case management and or case investigation
• Experience and evidence of effective chairing skills, facilitation and conflict resolution ability
• Experience in the assessment, development and delivery of clinical education
• Valid APLS and NLS (this may be mandatory for some posts).

Skills & Knowledge

Essential

• Experience of working in a multi-disciplinary team
• Evidence of achievement of level 3 competencies in Community Child Health
• Proven ability to set clear direction and articulate a compelling vision
• Knowledge of the national, regional and local policy and priorities for healthcare
• Good knowledge and understanding of performance management and improvement techniques
• Knowledge of clinical governance systems to secure quality and safety
• Influencing and negotiating skills
• Strategic and operational leadership skills

Desirable

• Demonstrated ability to work unsupervised and make decisions
• Demonstrated ability to lead a multi-disciplinary team
• Demonstrated ability to communicate effectively e.g. report writing; thesis
• Experience of acting in the capacity of an appraiser for the purposes of medical revalidation
• Experience of acting as case investigator for case investigation

Academic

Essential

• Participation in research or clinical audit
• Participation in departmental teaching

Desirable

• Formal research training; demonstrated ability to design a research or audit project
• Formal training in teaching methods; demonstrated ability in teaching / training

Management

Essential

• Understanding of management issues including medical management; clinical governance, service planning and quality improvement Willingness to lead service developments
• Willingness to lead service developments

Desirable

• Demonstrated ability to manage e.g. project work; mentoring junior staff
• Demonstrated ability to take on a leadership role

Personal

Essential

• Flexible approach Caring attitude to patients, carers and colleagues
• Vision for community child health
• A high degree of personal integrity
• Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours

Other

Essential

• Must be able to travel to and between community sites to meet requirements of post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central London Community Health Trust

Address

Willesden Centre for Health & Care (with clinics at different sites in Brent)

London

NW10 3RY

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Principal duties to include: Clinical and Technical: Collects, using venepuncture procedures, blood samples from adult patients 18 years and over in a variety of settings, selecting the appropriate equipment for the procedure. Provides a phlebotomy service at designated other settings. Monitors and maintains the health, safety and security of self and patients during the venepuncture procedure. Practices within risk management/ occupational health legislation and CSH procedures, and is aware of potential hazards. Collects samples from patients in high risk categories and is aware of potential hazards. Is able to follow agreed protocols to minimise risk to self and others. Is aware of the clinical conditions and precautions that are necessary for sample quality to be maintained during the venepuncture procedure, and makes the decision of appropriate site selection, correct use of tourniquet and selection of blood sample bottles. Is proficient in performing Point of Care capillary sample testing and proceed according to standard operating procedure. Ensures that blood sample bottles are accurately labelled in accordance with departmental policies and procedures. Ensures that clinical samples are correctly packaged for transportation to the laboratory in accordance with the policies and procedures of the Pathology Department. Is proficient in the use, maintenance and quality control procedures of the departmental equipment. Works to ensure that service performance targets are met by continually assessing priority of own work; taking into account individual needs of the patient. Is fully conversant with and works to relevant departmental policies and Standard Operating Procedures, ensuring that personal performance complies with ISO standards (International standards organisation). Performs telephone duties that include making and receiving calls from and to the phlebotomy unit, conveying sensitive information to other healthcare professionals, patients and their representatives. Performs additional patient monitoring ( for example but not limited to blood pressure, weight etc) in line with competancies. Provides support to junior members of staff, and encourage best practice. With appropriate training undertake cannulation of patients identified by registered professionals according to the clinical protocol. Role Responsibilities Is willing to undertake and complete a Level 3 Diploma in Clinical Healthcare Support via a CSH specific Learning contract. Works to achieve competencies across the repertoire of the department as appropriate. Participates in the a personal development programme and works towards identified development needs. To include attendance on mandatory training courses and subsequent updates in line with CSH policy. Communicates effectively with other staff groups both internal and external. To include healthcare professionals, transport, portering services, patients and their representatives. Provides and receives sensitive information from patients and their representatives where empathic skills are required. Includes communication with difficult patients who may have barriers to understanding. Is able to present information accordingly. Able to communicate sensitively where persuasive skills may be necessary Performs administrative tasks, to include activity audits and other audits as required. Ensures efficient use of resources and is aware of stock levels and rotation, storage conditions, batch numbers and expiry dates, thus ensuring the viability of stock used. Ensures appropriate stock levels are maintained in own area of operation, this may include ordering stock. Maintains a clean and safe working environment through good housekeeping practices. This will include disposal of clinical waste, decontamination processes. Is aware of Clinical Governance, Control of Substances Hazardous to Health (COSHH) and local Health and Safety policies, reporting problems, errors or breaches to the senior staff. Resuscitation trained with ability to use CPR techniques. Analytical / Judgmental Skills To manage a range of facts or situations requiring comparison of a range of options - judgements on problems requiring investigation, analysis, e.g. assessment of conditions, etc To provide assistance with the resolution of complaints within the clinical specialty, or sphere of responsibility To be aware of, and act upon or report, when necessary, procedures that are in place to protect vulnerable individuals. To comply with the Health and Safety Policy in accordance with the agreed procedure and policies. To report any accidents, incidents, near misses, hazards or serious untoward incidents in accordance with the agreed procedure. Responsibilities for human resources To attend in service training, mandatory training and other training programmes as required. To participate in the induction of new staff, students, bank and agency staff. To contribute to own personal and performance review and to undertake identified training needs and development. To assist with ensuring that a learning environment is created and maintained for pre-registration students, qualified nurses and healthcare assistants. Provide support for newly appointed phlebotomists, and other internal/external healthcare workers. Information Technology: Is able to use computer system to check email and participate in e-learning Is able to use the GP electronic requesting system and the mobile electronic requesting equipment to collect blood samples. To be competent at using the electronic patient record and ensure patient records are accurate and timely To particiate in data collection and audit when required. To manage own email and electronic communication inorder to carry out the role. Health, safety and security Facilitate a clean work environmentfor patient care and best practice in infection control. Ensuring receive all mandatory training and maintain own records. To support senior staff ensure that CSH Surrey policies, procedure and guidance are adhered to on the ward within own sphere of competence. Ensure that an incident report is completed for all untoward incidents To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity. To comply with the requirements of the Data Protection Act. To comply with CSH Surreys policies on equal opportunities, the consumption of alcohol and non-smoking. Health, safety and security Facilitate a clean work environmentfor patient care and best practice in infection control. Ensuring receive all mandatory training and maintain own records. To support senior staff ensure that CSH Surrey policies, procedure and guidance are adhered to on the ward within own sphere of competence. Ensure that an incident report is completed for all untoward incidents To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity. To comply with the requirements of the Data Protection Act. To comply with CSH Surreys policies on equal opportunities, the consumption of alcohol and non-smoking. Responsibility for Policy and Service Improvement/ Development To comply with, support and promote all CSH Surrey policies, standards and guidelines and that all staff adhere to them. To participate in meetings and conferences as required. To report and contribute towards the investigation of accidents and incidents, and support the development of strategies for the reduction of risk and promotion of health and safety regulations on the wards. To have a positive attitude to change and have a flexible approach to work. Responsibility for Audit/Research & Development To participate in all surveys and audits related to work, for example, patient satisfaction surveys, Essence of Care, Healthcare Commission Standards and NPSA. Quality Support achievement and maintenance of the necessary conditions to achieve high standards of professionalism and productive working. Continually maintain standards of care and assist the improvement of care. Following the investigation of complaints, assist and support in the implementation of action plans to address any learning needs to improve practice for the future Freedom to Act To demonstrate competence in all activities required of the post and to inform your manager if you do not feel adequately trained. To be guided by the relevant policy, guidelines and standards when performing tasks. Equality, diversity and rights To promote equality and value diversity by demonstrating promotion of nondiscriminatory values and supporting individuals to recognise their own and the equality, diversity, rights and responsibilities of others. To ensure that patients and their carers are consulted and involved in decisions regarding their health. To provide a service that protect patients and carers whilst respecting their diversity, difference, preferences and choice. Other Responsibilities Demonstrates excellent personal communication and team working skills. Complies with the requirement to practice within data protection and confidentiality guidelines. Attends departmental and Trust-wide staff meetings as appropriate. Is aware of the limitations of the phlebotomy remit and can refer problems or anomalies as appropriate Any other duties, which may be requested by the manager, to facilitate the smooth running of the service. This job description is not exhaustive and the post holder may be required to undertake such other duties from time to time as are consistent with the responsibility of the grade.

Person Specification

Knowledge and Skills

Essential

• Certificate in venipuncture Be proactive in learning and development of self, and show a willingness to retain information

Desirable

• IT Skills , EMIS Web System

Qualifications

Essential

• Please refer to the JD for details

Desirable

• Please refer to the JD for details

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CSH Surrey

Address

4th Floor, Dukes Court

Dukes Street

Woking

Surrey

GU21 5BH

United Kingdom

Employer's website

https://www.cshsurrey.co.uk/about-us/about-csh-surrey (Opens in a new tab)

Job description

Job responsibilities

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Bank General Practitioner to join our team at Gatwick IRC. Gatwick IRC, based in the heart of Gatwick, providing care to around 615 patients across two sites at Brook House and Tinsley House.

Within this role you will be working closely with the multidisciplinary team to provide high quality care for patients. Within this role you will work closely the entire multiple disciplinary team , you will gain insight into Mental Health and Substance Misuse, as well as access to a variety of training opportunities with the opportunity to work towards your RCGP level 2 and other qualifications should you wish.

This is a bank role.

Salary

Youll receive an hourly rate of £98.70.

How will we support you?

Bespoke induction, including our Introducing Health in Justice training course

Competency framework

Regional and national career development opportunities

Our bespoke Learning Management System to address your learning needs

Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Person Specification

Qualifications

Essential

• Please click the apply button to see the Job Description and Person Specification

Desirable

• Please click the apply button to see the Job Description and Person Specification

Experience

Essential

• Please click the apply button to see the Job Description and Person Specification

Desirable

• Please click the apply button to see the Job Description and Person Specification

Additional Criteria

Essential

• Please click the apply button to see the Job Description and Person Specification

Desirable

• Please click the apply button to see the Job Description and Person Specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

Brook House

Perimeter Road South

Gatwick

Surrey

RH6 0PQ

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)