Job description

Job responsibilities

Please see attached Job Description for a more detailed breakdown of the duties and responsibilities of this role.

Person Specification

Experience

Essential

• NHS experience is highly preferable GP surgery candidates also accepted.

Desirable

• Experience working on Wards is advantageous.

Qualifications

Essential

• Relevant Phlebotomy qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NHS Professionals Limited

Address

Royal Berkshire Hospital

London Road

READING

RG1 5AN

United Kingdom

Employer's website

https://www.nhsprofessionals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Receive patients, visitors and other NHS staff into the department, directing to the appropriate waiting areas and assisting with any enquiries or concerns as appropriate.
• Answer telephone calls and deal with or appropriately field any queries or enquiries.
• Schedule patient appointments and handling cancellations.
• Registering patient referral data onto an electronic patient management system, being both timely and accurate.
• Following up on any missing data from the referral patient data set.
• Attend and participate in Admin team meetings.
• Provide admin cover for other sections as required.
• Participate in the Individual Performance Review.
• Make patient appointments liaising with patients, clinicians healthcare professionals and GP surgeries.
• Sorting and distribution of post.
• Such other duties at a comparable level of responsibility, as may normally be agreed with the job holder.

Whilst the post does not guarantee permanent employment at the end of it, successful completion of the Apprenticeship will provide the post holder with the skills and experience required to apply for future administrative positions within the NHS.

Person Specification

Experience

Essential

• Keyboard and computer literacy skills

Skills

Essential

• Good written and verbal communication skills
• Good interpersonal skills

Knowledge

Essential

• Understanding of Information Governance and Confidentiality
• Be prepared to undertake any training to meet the development of the post

Qualifications

Essential

• Educated to GCSE Level or equivalent

Values

Essential

• We are one team
• We care
• We value people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradford Teaching Hospitals NHS Foundation Trust

Address

Bradford Royal Infirmary

Duckworth Lane

Bradford

BD9 6RJ

United Kingdom

Employer's website

https://www.bradfordhospitals.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Person Specification

Qualifications

Essential

• Appropriate Mental Health related NVQ level 2

Desirable

• NVQ qualifications in Health and Social Care or other related disciplines

Knowledge and Expertise

Essential

• Understanding of CWP, inclusive of Mental health and learning disability services and the key role the Trust has within the health economy
• An understanding of confidentiality issues how they relate to mental health policy and practice interventions.
• Sound knowledge of CWP observation policy

Desirable

• Knowledge of mental health legislation and policies

Experience

Essential

• Previous experience of providing Care in a structured setting within the field of mental health or learning disabilities
• Experience of working collaboratively i.e. with colleagues, wider teams service users etc

Desirable

• Previous experience of working with adults with severe mental health or learning disability needs
• Previous experience of working in a healthcare setting

Personal Skills

Essential

• Ability to communicate clearly to service users where there may be some barriers to understanding

Trust values

Essential

• Demonstrate alignment with Trust Values (6 C's: Commitment, Communication, Care, Courage, Compassion, Competency)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

Cheshire/Wirral/Macclesfield

Cheshire/Wirral/Macclesfield

CH21BQ

United Kingdom

Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Job Description:

The post holder is a pharmacist, who acts within their professional boundaries, supporting and working alongside a team of pharmacists in general practice. In this role they will be supported by a senior clinical pharmacist who will develop, manage and mentor them.

The post holder will work as part of a multi-disciplinary team in a patient-facing role. The post holder will take responsibility for areas of chronic disease management within the practice and undertake clinical medication reviews to proactively manage patients with complex polypharmacy.

The post holder will provide primary support to general practice staff with regards to prescription and medication queries. They will help support the repeat prescription system, deal with acute prescription requests, and medicines reconciliation on transfer of care and systems for safer prescribing, providing expertise in clinical medicines advice while addressing both public and social care needs of patient in the GP practice (s).

The post holder will provide clinical leadership on medicines optimisation and quality improvement and manage some aspects of the quality and outcomes framework and enhanced services.

The post holder will ensure that the practice integrates with community and hospital pharmacy to help utilise skill mix, improve patient outcomes, ensure better access to healthcare and help manage workload. The role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver excellent service within general practice.

The post holder will be supported to develop their role to become a non- medical prescriber and utilise this role once it has been achieved.

Person Specification

Qualifications

Essential

• Essential criteria
• Essential Masters Degree in Pharmacy or equivalent. Registered with GPhC. Specialist knowledge through a Postgraduate Diploma & Qualification. Evidence of recent CPD. Independent Prescriber status or a commitment to undertake the course. Must hold a UK drivers licence and have access to a car. At least 2 years post registration experience in a hospital, community or general practice setting. Experience of working with clinicians and multidisciplinary/multi-agency work. Experience in undertaking clinical audit.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Edgworth Medical Practice Ltd

Address

Turton PCN

354 Bolton Road

Edgworth

Bolton

BL7 0DU

United Kingdom

Employer's website

https://www.edgworthmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

1) In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including women's health, surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, referrals and correspondence in a timely manner.

2) Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the Practice.

3) Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

4) Screening patients for disease risk factors and early signs of illness.

5) In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

6) Providing counselling and health education.

7) Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.

8) Recording clear and contemporaneous consultation notes to agreed standards.

9) Collecting data for audit purposes.

10) Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).

11) Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.

12) Ensuring that all work carried out which carries a private fee is properly recouped and accounted for; e.g. Medical Reports, Insurance reports, Private letters to third Parties etc.

13) In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the practice:

1) Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.

2) A commitment to life-long learning and audit to ensure evidence-based best practice.

3) Contributing to evaluation/audit and clinical standard setting within the Practice.

4) Contributing to the development of computer-based patient records.

5) Contributing to the summarising of patient records and accurate Read-Coding of patient data.

6) Attending training and events organised by the Practice or other agencies, where appropriate.

Confidentiality:

Data protection is a top priority for the Practice. The Data Protection Act places obligations on us to ensure that data is processed lawfully and stored according to its strict provisions. You are required to uphold the Companys data protection policies when dealing with information about patients, carers, colleagues, other healthcare workers. Our work is of highly confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to your dismissal.

Information relating to customers, colleagues, other workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and special category data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

1) Using personal security systems within the workplace according to Practice guidelines.

2) Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

3) Making effective use of training to update knowledge and skills.

4) Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

5) Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

1) Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

2) Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

3) Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

1) In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

2) Participation in a Practice based annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

3) Maintaining skills and knowledge for CPD and accreditation via the annual GP appraisal process.

4) Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

1) Alert other team members to issues of quality and risk.

2) Assess own performance and take accountability for own actions, either directly or under supervision.

3) Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

4) Work effectively with individuals in other agencies to meet patients needs.

5) Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

1) Communicate effectively with other team members.

2) Communicate effectively with patients and carers.

3) Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the planning and implementation of services:

The post-holder will:

1) Apply Practice policies, standards and guidance.

2) Discuss with other members of the team how the policies, standards and guidelines will affect their own work.

3) Participate in clinical audits when requested or where appropriate.

The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice change.

Person Specification

Qualifications

Essential

• Full GMC registration with a licence to practice
• Completion of a recognised GP training programme
• Membership of the Royal College of General Practitioners (MRCGP) or equivalent
• Women's Health
• Valid and up-to-date Certificate of Completion of Training (CCT) in General Practice
• Evidence of ongoing professional development (CPD) relevant to primary care
• Experience working within NHS primary care settings

Desirable

• Ability to work within multidisciplinary teams in primary care
• Evidence of commitment to quality improvement and clinical governance
• Experience in using clinical IT systems (e.g., EMIS, SystmOne)
• Current UK driving licence (if applicable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Wand Medical Centre

Address

15 Frank Street

Birmingham

B12 0UF

United Kingdom

Employer's website

https://www.thewandmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Willerby & Swanland Surgery provides primary care services to approximately 11,000 patients across our local community.

We have a friendly and supportive multidisciplinary team and are committed to providing high-quality patient care while maintaining a positive and supportive working environment for our staff.

This is a great opportunity for an experienced administrator or secretary looking to develop their career within general practice.

We welcome applications from candidates with previous NHS or primary care experience, but we are equally interested in applicants with strong transferable administrative and secretarial skills who are enthusiastic about developing within the role.

Full training and support will be provided as appropriate.

Person Specification

Personal Qualities

Essential

• Friendly, approachable and professional
• Reliable and flexible
• Calm and organised when working under pressure
• Able to use initiative and problem solve
• Willing to learn and adapt to changes
• Positive approach to teamwork
• Commitment to providing a high standard of service to patients and colleagues

Experience

Essential

• Previous experience in an administrative or secretarial role.
• Experience of managing a varied workload and working to deadlines.
• Experience of dealing with confidential and sensitive information.

Desirable

• Previous experience within a GP practice, NHS or healthcare environment.
• Previous medical secretarial experience.
• Experience of processing referrals.
• Experience of NHS e-Referral Service (e-RS)
• Experience of SystmOne.

Knowledge and Skills

Essential

• Excellent written and verbal communication skills
• Excellent organisational skills with good attention to detail
• Ability to prioritise and manage own workload
• Ability to work both independently and as part of a team
• Confident and professional telephone manner
• Good level of accuracy when processing information
• Understanding of confidentiality and data protection
• Ability to communicate appropriately with patients, clinicians and external organisations

Desirable

• Knowledge of medical terminology
• Understanding of primary care and NHS services
• Knowledge of referral pathways and processes

Qualifications

Essential

• Good standard of general education, including English
• Good IT skills and confidence using computer-based systems

Desirable

• Relevant administrative or secretarial qualification
• Medical terminology qualification or training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Willerby & Swanland Surgery

Address

Willand Primary Care Centre

Lowfield Road

Anlaby

East Yorkshire

HU10 7JR

United Kingdom

Employer's website

https://www.willerbysurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

ORGANISATIONAL RELATIONSHIPS

The post holder will be responsible to the GP Partnership.

DESCRIPTION OF ROLE

To provide General Medical Services, at both sites of Betts Avenue Medical Centre, for registered and temporary patients.

CONTEXT OF POST

The post holder will work closely together with the practice team to provide high quality primary care services to the practice population as required by the surgery in line with approved protocols and evidence based medical practice.

RESPONSIBILITIES SPECIFIC TO THIS POST

To manage a caseload, dealing with a wide range of health needs in a primary care setting whilst at all times ensuring the highest standards of care for all registered and temporary patients.

To undertake all duties and responsibilities associated with a GP working within primary care.

Duties and Responsibilities

Clinical:

• Provide a full range of medical services as defined in the core GMS contract and additional and enhanced services where appropriate.

• Undertake a variety of duties (as agreed) including surgery consultations and Care Home ward, telephone consultations and queries, eConsults, house calls, acute and repeat prescriptions and relevant queries, clinical admin work. Participate in the on-call Rota (one day per week.)

• Make professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.

• Assess the health care needs of patients with undifferentiated and undiagnosed problems.

• Screen patients for disease risk factors and early signs of illness.

• Develop care plans for health, in consultation with patients and in line with current practice disease management protocols.

• Provide counselling and health education.

• Refer patients to other care providers as appropriate.

• Record clear and contemporaneous consultation notes according to GMC standards.

• Collect data for audit purposes.

• Compile and issue computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).

• Prescribe in accordance with the locally agreed prescribing formulary (or generically) whenever this is clinically appropriate.

• Ensure accurate and timely input of patient data onto the clinical system.

• Undertake all duties and responsibilities associated with a GP working within primary care including supervision of less experienced members of the team, nurses and other healthcare professionals.

• On call duties: The on-call GP cover both sites from 08:30 am to 18 pm and does not have any pre-booked surgeries. They will have a number of dedicated urgent/same day slots to use after Triage in other Clinicians' surgeries, including those of nurses and the ACP. The on-call GP is the first point of contact for all urgent queries and requests on the day. They triage and allocate all lunchtime house calls to all available practitioners (including themselves) and are responsible for Triage of any late house call requests that arrive after 12 noon (if they decide that patient needs a late visit, they can either refer to Urgent Response team or complete the visit themselves.)The on-call GP also needs to be able to move across the 2 sites if needed, for example if a nurse is working on their own without supervision on the branch surgery or another GP has become unwell. They also need to be prepared to offer patients an urgent F2F appointment with themselves if there is no other available slot in anyone else's surgery.

Managerial/Administration:

• Awareness of and compliance with all relevant practice Policies/Protocols, e.g. prescribing, confidentiality, data protection, health and safety, infection control.
• Application of practice policies, standards and guidance and discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Commitment to life-long learning and audit to ensure evidence-based best practice.
• Contribute to evaluation/audit and clinical standard setting within the organisation.
• Contribute to the development of computer-based patient records.
• Contribute to the summarising of patient records and read-coding patient data.
• Attend training and events organised by the practice or other agencies, where appropriate.

Quality:

• At all times strive to maintain quality within the practice.
• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals from other agencies to meet patients' needs (safeguarding, palliative care, social services, health visitors.)
• Effectively manage own time, workload and resources.
• Work within own limitations and asl for advice and help where appropriate.

Confidentiality:

• All patients have the right to expect that all practice staff will respect their privacy and act appropriately at all times.
• In the performance of duties, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Communication:

• The post-holder must strive to communicate effectively with other team members, patients, carers and recognise peoples needs for alternative methods of communication and respond accordingly.
• The post-holder must strive to attend practice clinical practice meetings whenever possible, respond promptly to practice notifications and emails that contain relevant and important updates, and contribute to clinical discussions.

Additional Responsibilities

Health & Safety:

The post-holder will promote and maintain their own and others health, safety and security as defined in the practice Health & Safety Policy including, but not limited to,

• Use of personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertake such activities in a way that manages those risks.
• Minimising the risk of infection to yourself, colleagues and patients, and in so doing, you must:
• Be familiar with and adhere to practice policies and guidance on infection prevention and control.
• Attend statutory education programmes in infection prevention and control.
• Include infection prevention and control as an integral part of your continuous personal/professional development.
• Take personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care acquired infections is embedded into everyday practice and applied consistently by you and your colleagues.
• Report potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

• At all times act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• At all times respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behave in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance.
• Be familiar with QoF, LES and DES and use appropriate/approved clinical systems and templates to record patient consultations. The practice uses SystmOne and expects all staff to regularly use AnalyzeRx in order to accurately code clinical data and respond to safety and quality alerts.
• Not use in their consultations any AI systems that have not been approved and agreed by the local ICB, LMC and the practice.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit and contribute to QIAs.
• Report and produce significant event analyses.
• Participate in clinical team meetings within or outside the practice.
• Develop a lead role and further responsibilities as they become more confident in their role.

Person Specification

Experience

Essential

• Experience of working in a primary care environment
• Experience of GP clinical IT system SystmOne, Arden's, AnalyzeRx and AccuRx.

Professional Attitude

Essential

• Ability to manage a varied primary care caseload and respond in a flexible way and competent manner to fluctuations in workload.
• Self-motivated and hardworking with the ability to stay calm under pressure.
• Empathetic, honest, caring and respectful.
• Ability to work as part of a multidisciplinary team but also be confident in their role.
• Enthusiastic, innovative and motivated.
• Open and reflective.

Qualifications

Essential

• Recognised qualifications for GP vocational training: MRCGP or equivalent
• On the GMC GP register with a certificate of completion of training (CCT)
• GMC Full Registration with a License to Practice
• Membership and appropriate cover of a recognised Defence Union
• Inclusion on a Performers' List
• Evidence of being up-to-date with Mandatory Training.
• Regular appraisal and revalidation in accordance with the Good Medical Practice Framework

Desirable

• Evidence of Clinical interests or specialist skills including Lead roles (Care Homes ward rounds, Palliative and EoL care in the community, involvement in Medical Education, GP training or F2 doctors training, Family Planning skills or other)

Skills and Abilities

Essential

• Excellent communication and interpersonal skills
• Evidence of professional vision and personal flexibility to be part of a developmental service which will seek to provide new services and ways of working

Desirable

• Car driver with full UK driving licence.

Knowledge and Understanding

Essential

• A good understanding of Clinical Governance and Quality issues
• Up to date knowledge of national and local initiative, guidance and regulations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Betts Avenue Medical Centre

Address

2 Betts Avenue

Newcastle Upon Tyne

NE15 6TQ

United Kingdom

Employer's website

https://www.bettsavenue.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities

In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including F2F & Tel consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the Practice

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

Developing care plans for health in consultation with patients and in line with current practice disease management protocols

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data for audit purposes

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the practice:

Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice

Contributing to evaluation/audit and clinical standard setting within the practice

Contributing to the development of computer-based patient records

Contributing to the summarising of patient records and read-coding patient data

Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)

Hand hygiene standards for self and others

Managing directly all incidents of accidental exposure

Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager

Safe management of sharps use, storage and disposal

Maintenance of own clean working environment

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers

Undertaking periodic infection control training (minimum twice annually)

Correct waste and instrument management, including handling, segregation, and container use

Maintenance of sterile environments

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Person Specification

Qualifications

Essential

• * Be qualified as a General Practitioner
• * DBS clearance.
• * A medical practitioner whose name is included in the General Practitioner register and not subject to a suspension.
• * Currently on the performers list and not suspended from that list of the medical register.
• * Have had an annual NHS appraisal.
• * Good time management skills, punctual and able to manage and prioritise workload.

Desirable

• * Evidence of further postgraduate educational activities in relevant fields.
• * A good understanding of GMS contract requirements and operations of QOF and enhanced services.
• * Familiar with EmisWeb.
• * Ability to contribute effectively to team meetings
• * Experience and interest in medical education within a primary care
• Setting, preferably a qualified trainer or willing to become a GP trainer

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lower Gornal Medical Practice

Address

Bull Street

Lower Gornal

Dudley

DY3 2NQ

United Kingdom

Employer's website

https://www.lowergornalmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key tasks

Process and effectively signpost patients to the appropriate healthcare services and to appropriate local services: this requires awareness and knowledge of services/ providers and how to direct people toward them

Process patient requests for appointments, performing an assessment of patients needs

Initiate contact with and respond to requests from patients, team members and external agencies

Enter appropriate coding data on SystmOne where required

Input data into the patients healthcare records as necessary

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Support sifting clinical staff with general tasks as requested

Undertake all mandatory training and induction programmes

Maintain and monitor all online requests are action in a timely manner

Support Care Navigators, providing cover during staff absences

Organisation of patient contacts considering symptoms and priority flags

To be able to work autonomously

Maintain a clear sense of role and responsibility within a team

Patient/Customer Care:

Process online consultations requests for appointments, visits, medication support and telephone consultations.

Identify the care and support needs of the patients and ensure there are signposted correctly

Support patients to utilise support links and other services when required

Provide coordination and navigation through relevant pathways, liaising with all stakeholders as appropriate, accessing & auditing IT systems to ensure relevant information is available.

Access up-to-date, accurate information for a range of services to provide support for an individual and where appropriate carers

Initiating contact with and responding to, requests from patients, team members and external agencies

Communicate clearly and sensitively with patients, family members and other professionals

Adapt communication style and method to best support patient preference and need

Other tasks:

Undertake a variety of System One tasks to assist in the smooth running of the service.

Responding to system wide alerts.

Contributing to the development and improvement of services to patients.

To assist your colleagues in learning new procedures and offering support across the team when required.

Assist in devising and getting agreement on multi-agency guidance to support the MDT function.

Personal/Professional Development

The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• To partake in and help build on bespoke training for the Care Navigation service alongside Clinical Support

Communication

The postholder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Quality

The postholder will strive to maintain and improve quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs.

Contribution to the implementation of services

The postholder will:

• Apply practice policies, standards, and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in and complete audits where appropriate completing reports to detail these
• Assist in devising and getting agreement on policies and protocols with multi-agency guidance to support the MDT function

The details contained in this Job Description are not exhaustive and may change as the post develops.

Health and Safety

Ensure all members of staff comply with the Groups health and safety policy

Carry out risk assessments to comply with current Health and Safety legislation

Ensure any health and safety concerns are reported to the Operations Manager

To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues

Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities, and rights

The details contained in this job description are not exhaustive and may change as the post develops.

Governance:

Identify and record risks and issues, developing contingency plans with service and contract leads

Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice

Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement

Confidentiality:

To maintain confidentiality of information acquired while undertaking duties for the practice.

The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business.

In the performance of the duties outlined in this job description, the postholder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They will also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Any breach of confidentiality will be regarded as gross misconduct.

Training:

Undertake all mandatory training and induction programmes, and ensuring all mandatory training is maintained and up to date

Person Specification

Qualifications

Essential

• Evidence of a good general standard of education at GCSE level or equivalent

Desirable

• NVQ Administration level 3 or equivalent level of experience.
• Active Signposting or Care Navigation Training Qualification
• Customer Service Qualification

Experience

Essential

• Experience of working in Primary Care
• Experience of working with the public
• Experience of working in a busy environment
• An understanding of Clinical Terminology
• Knowledge of the GDPR and how this is applied in practice.
• Understanding of different patients and carer groups and needs.
• Awareness of the importance of safeguarding and procedures.
• Be aware of confidentiality and data protection when handling sensitive information.
• Accurate, attention to detail.
• Completing audits.
• Data analysis and reporting.
• Demonstrate awareness and basic understanding of safeguarding vulnerable adults, end of life care, the needs of older adults and mental health conditions and symptoms (including dementia)
• Understand the basic principle of self-care for people

Desirable

• Experience of working in within a General Practice environment
• Up-to date knowledge of services and health resources in the local area.
• Good working knowledge and experience of using System One.

Skills and Other

Essential

• Able to travel between sites when required
• Demonstrate willingness to learn and develop within the role
• The candidate must demonstrate an understanding of our values
• Effective communication and interpersonal skills (Written and Oral)
• Good level of computer literacy
• Strong Customer service skills
• Ability to co-ordinate Multidisciplinary teams to a desired end goal
• Effective time Management (planning and organising) to be able to meet strict deadlines
• Ability to follow clinical Policy and Procedure
• Ability to deal with sensitive issues often within hostile or emotional situations.
• Ability to use own initiative and work under minimum supervision and determine own workload.
• Able to work well as part of a team.
• Evidence of problem solving and improving processes
• Recognise own development needs and identify how these may be met
• Confidence in ability to understand practice policy and protocols
• Understanding of databases, coding, and extraction of data for reporting purposes
• Sensitive and empathetic in distressing situations

Desirable

• Demonstrable experience of using System One; ability to maintain the appointments system and make changes when appropriate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon Medical Group

Address

Ivybridge Medical Practice

Station Road

Ivybridge

Devon

PL210AJ

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more information on the job role please see the job description and person specification attached.

Person Specification

Education

Essential

• NVQ Level 4 in Health and Social Care.
• Registered with the NMC and have the Associate Nurse qualification

Knowledge and Experience

Essential

• Demonstration of experience of working with people with complex health needs, in a health or social care setting.
• In depth knowledge of health of primary care, mental health and addiction support and an ability to work across these areas.
• Experience of work in a multi disciplinary team setting.
• Knowledge of nursing procedures and practices gained through NVQ 4 or equivalent and Associate Nurse qualification.
• Understanding and application of confidentiality.

Desirable

• Previous experience of using or accessing mental health services or caring for someone who has accessed services.
• Knowledge or experience of working within a GP Practice environment
• Previous experience of working with people accessing Substance Misuse services or able to demonstrate an understanding of clinical pathways for substance misuse
• Experience of supervising others.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spectrum Community Health CIC

Address

Tieve Tara Medical Centre

Tieve Tara Medical Centre, Park Dale

Castleford

WF10 2QP

United Kingdom

Employer's website

https://spectrum-cic.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Organisational Values / Objectives

The goals of Bromley GP Alliance are to work strategically with all Bromley practices, to help secure the best services for patients whilst working together, to support the member practices in the challenges of a changing NHS. Bromley GP Alliance aims to improve the morale of general practice in Bromley, by sharing expertise, services and supporting its workforce. The Alliance will make a positive impact on medical services in Bromley, by working closely with the CCG, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.

Key Relationships

Care Homes across Borough of Bromley

Patients, family members and carers

Secondary Care and Community colleagues

External Organisations:

St Christophers Hospice

Bromley Healthcare

Orpington Primary Care Network (PCN)

Job Summary

The post holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Duties and Responsibilities

In accordance with the practice timetable, as agreed, the post holder will make themselves available to undertake a variety of duties, including visiting of homes, telephone & Video consultations, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely manner.

Provide proactive care, supporting and improving the health and wellbeing of the population.

Provide accessible care: providing a personalised, responsive, timely, flexible and accessible service.

Making professional, autonomous decisions in relation to presenting problems, whether self -referred or referred from other health care workers within the organisation.

Screening patients for disease risk factors and early signs of illness

Provide clinical care using expert knowledge and developed clinical skills in assessing, implementing, and monitoring patients to ensure that the quality of patient care is maintained at the highest standard.

Recording clear and contemporaneous consultation notes to agreed standards.

Undertake clinical letters / summary dictation.

Ensure the principles of clinical governance and risk management are applied to clinical practice.

Awareness of and compliance with all relevant practice policies/guidelines, e.g. KPIs, prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice

Contributing to evaluation/audit and clinical standard setting within the organisation

Contributing to the development of computer-based patient records

Contributing to the summarising of patient records and read-coding patient data

Attending training and events organised by the practice or other agencies, where appropriate.

Ensuring death certificates are completed in a timely manner and in line with the Medical Examiner & Registrars legal requirements.

Signing of death certificates and cremation documentation. Should the post holder leave the employ of the practice and a patient dies within 2 weeks of the post holders departure, should the post holder be the last person who has seen the patient they will be required to complete the necessary paperwork within a week of such request.

Education and Experience

Full GMC registration

MBBS or Equivalent medical degree

MRCGP

Inclusion on the performers list

Personal/Professional Development

Participate in an annual individual performance review, including taking responsibility for

maintaining a record of own personal and/or professional development

Participate in any training programme implemented by the executive team

Effectively manage own time, workload and resources.

Assess own performance and development and take accountability for own actions, either

directly or under supervision

Communication

Demonstrate interpersonal skills when dealing with all levels of staff across the BGPA using persuasion, tact and reassurance where necessary.

Handle confidential patient material in a sensitive and discrete fashion in compliance with Bromley GP Alliance policy and procedure.

To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations.

Liaise with other departments and members of the Bromley GP Alliance and other organisations to ensure the smooth running of the office and to assisting the functioning of the team.

The post holder is required to follow Bromley GP Alliance policies and procedures which are regularly updated including:

Confidentiality / Data Protection / Freedom of Information

Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 2018. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 2018 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the Bromley GP Alliances FOI procedure if they receive a written request for information.

Equal Opportunities

Post holders must at all times fulfil their responsibilities with regard to the Bromley GP Alliances Equal Opportunities Policy and equality laws.

Health and Safety

All post holders have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that the Trusts health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees.

Infection Control

All post holders have a personal obligation to act to reduce healthcare-associated infections (HCAIs). They must attend mandatory training in Infection Control and be compliant with all measures required by the Trust to reduce HCAIs. All post holders must comply with the Bromley GP Alliance infection screening and immunisation policies as well as be familiar with the Trusts Infection Control Policies, including those that apply to their duties, such as Hand Decontamination Policy, Personal Protective Equipment Policy, safe procedures for using aseptic techniques and safe disposal of sharps.

Risk Management

All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the Trusts use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses in order to improve services. Post holders must also attend training identified by their manager or stated by the Trust to be mandatory.

Safeguarding children and vulnerable adults

Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Smoking Policy

It is the Trusts policy to promote health. Smoking, therefore, is actively discouraged. It is illegal within Trust buildings and vehicles.

Review of this Job Description

This job description is intended as an outline of the general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder.

Person Specification

Additional Criteria

Essential

• Work as part of a team to ensure QOF targets are met.
• Participate in weekly multidisciplinary team meetings, time in meetings and clinical audit where required.
• Liaison with voluntary agencies and multi-disciplinary teams in both the community and secondary care.

Experience

Essential

• Knowledge and experience of general Practice in the UK
• Ability to take full and independent responsibility for the clinical care of patients
• Ability to safely oversee and share care of patients with nursing and other staff
• Ability to work with non-career grade staff, registrars and specialist nurses
• To have a broad understanding of all elements of, and a commitment to the principles of Clinical Governance
• A patient centred approach to care
• Good management of patient care
• Effective communication skills with both clinical and non -clinical staff
• Excellent IT skills

Desirable

• Knowledge of EMIS
• Working in Primary Care in an area with significant health problems.

Skills

Essential

• Caring attitude to patients
• Good personal interactive communications skills: clarity of expression and purpose
• The ability to work as a team member and on own initiative
• Acceptance of management and administrative duties by working within a structured team
• Ability to communicate effectively with patients, relatives, GPs, nurses and other agencies
• Commitment to Continuing Medical Education and the requirements of Clinical Governance
• Flexible working attitude

Qualifications

Essential

• Full GMC registration
• MBBS or Equivalent medical degree
• MRCGP
• Inclusion on the performers list
• MPS/MDUS/MDDUS Membership

Desirable

• Experience with EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bromley GP Alliance Ltd

Address

Bromleag Care Practice

Beckenham Clinic

14 The Crescent

Beckenham

BR3 1DU

United Kingdom

Employer's website

https://bromleygpalliance.org/ (Opens in a new tab)

Job description

Job responsibilities

Process Prescription Requests: Accurately prepare and issue repeat prescriptions as per doctors instructions, ensuring all information is correct and up to date via EMIS.

Patient Record Management: Update and maintain patient medication records, ensuring all prescriptions are logged and monitored for accuracy and compliance.

Prescription Reviews: Assist with the review of repeat prescriptions, checking for discrepancies, expired medications, or potential interactions.

Monitor Prescription Stock Levels: Assist in managing inventory of prescription medications, ensuring timely reordering of stock and proper storage.

Handle Prescription Inquiries: Respond to phone calls or emails from patients, pharmacies, and healthcare professionals regarding prescription issues or requests.

Ensure Legal and Regulatory Compliance: Follow guidelines and regulations regarding the dispensing of medications, ensuring prescriptions are processed in accordance with medical, legal, and ethical standards.

Confidentiality: Maintain strict confidentiality of all patient information and prescription details in compliance with data protection laws.

General Administrative Support: Assist with other administrative tasks such as organising prescription-related paperwork and updating records in the practices management system.

Person Specification

Qualifications

Essential

• Good knowledge and use of the English language
• Excellent grammar, spelling and punctuation
• Good standard of education
• Computer literacy skills

Experience

Essential

• Significant administrative experience
• Experience of working within a framework of confidentiality
• Experience of dealing with a range of difficult or challenging situations both on the telephone and in person
• Effective communication (verbal and written) in order to communicate with all levels of the organisation
• Able to handle sensitive information with utmost discretion.
• Good interpersonal skills in order to liaise effectively with people at all levels.
• Able to work to deadlines and under pressure.
• Able to work on own initiative without close supervision
• Capable of prioritising and organising own workload
• Excellent organisational skills
• Good time management

Desirable

• Experience of working in a NHS environment, ideally in a GP setting

Skills and Abilities

Essential

• Good computer literacy skills including knowledge of Word, Excel, Outlook and EMIS
• Good interpersonal skills
• Ability to use databases and prepare spreadsheets
• Good problem solving ability
• Good organisational and planning skills
• Ability to work on own initiative, without supervision and to prioritise own workload
• Excellent communication, both written and verbal
• Able to work well in a team
• Self-motivated, enthusiastic and have a high standard of personal performance
• Able to work well under pressure
• Friendly, approachable and compassionate
• Flexible and reliable
• Willingness to learn new skills

Desirable

• Willingness to learn existing and new computer software packages
• Knowledge and understanding of the GP setting issues
• Knowledge and understanding of electronic patient referral pathways
• Knowledge and understanding of medical terminology
• Good understanding of confidentiality issues
• Full UK Driving Licence holder with access to a vehicle to be used for work purposes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bromley GP Alliance Ltd

Address

Bromleag Care Practice

Beckenham Clinic

14 The Crescent

Beckenham

Kent

BR3 1DU

United Kingdom

Employer's website

https://bromleygpalliance.org/ (Opens in a new tab)

Job description

Job responsibilities

The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Maintain and monitor practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information as requested
• Input data as necessary onto patients healthcare records
• Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general tasks as required
• Photocopy documentation as required
• Maintain a clean, tidy and effective working area
• Monitor and maintain the reception area and notice boards

In addition to the core responsibilities, the Receptionist may be requested to;

1. Action incoming emails and correspondence as necessary

2. Complete opening and closing procedures in accordance with the rota

3. Partake in audit as directed by the audit lead

4. Support admin team, providing cover during absences

5. Scan patient related documents and attach scanned documents to patients healthcare record

We currently have 2 part time vacancies available allowing us to be flexible for the right candidate.

All hours will be worked between 08:00 and 18:30, Monday to Friday

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Experience

Desirable

• Experience in a GP practice
• Experience with SystemOne
• Clear, polite telephone manner
• Competent in the use of Office and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Market Cross Surgery

Address

Market Cross Surgery

Bourne Road

Corby Glen

Grantham

Lincolnshire

NG33 4BB

United Kingdom

Employer's website

https://www.marketcrosssurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties

Leadership, Management & Governance

• Provide effective day-to-day leadership and oversight of practice operations across all three sites.
• Lead and coordinate Senior Management Team, Partners, Strategy, Quality, MDT, Nursing, Dispensary and Protected Learning meetings, ensuring actions are followed through.
• Attend relevant PCN, LMC and other external meetings and provide appropriate liaison and representation on behalf of the practice.
• Support the Partners with strategic planning, business development and implementation of agreed priorities.
• Maintain effective staff communication and ensure appropriate information is shared across the practice.

People Management & Workforce

• Lead recruitment, selection and onboarding processes, including pre-employment meetings, DBS checks, contracts and associated paperwork.
• Oversee employment contract changes, appraisals, performance management, absence management, return-to-work processes, exit interviews and staff welfare.
• Authorise annual leave and payroll, ensuring appropriate workforce cover and effective staffing arrangements.
• Maintain the Staff Handbook and oversee mandatory staff training and workforce planning.
• Undertake workforce analysis and support the development of the practice workforce plan.
• Promote a positive, supportive and inclusive working environment.

Quality, Compliance & Patient Experience

• Maintain oversight of CQC compliance and ensure appropriate action is taken in response to regulatory and governance requirements.
• Lead the practice complaints process, compliments, significant events and patient feedback, including the annual KO41b submission.
• Oversee the Data Security and Protection Toolkit, GDPR responsibilities, Subject Access Request support and wider data security requirements.
• Maintain oversight of safeguarding updates, accident reporting, zero tolerance arrangements and other practice policies and procedures.
• Coordinate staff surveys and other activities designed to monitor and improve staff and patient experience.
• Ensure appropriate systems are in place to monitor compliance with NHS and General Practice requirements.

Contractual, Financial & Performance Management

• Maintain oversight of the GMS Contract and associated contractual obligations, including contract variations and commissioning requirements.
• Coordinate practice submissions and performance requirements including CQRS, GPES, QOF, Enhanced Services, IIF, NHDF and QPMS.
• Liaise with the ICB, PCN, NHSE and other commissioning bodies as required.
• Oversee practice insurance arrangements, including premises insurance and Partner/GP indemnity insurance.
• Authorise payroll and support effective financial and resource management within the scope of the role.

Premises, Business Continuity & Operations

• Maintain overall oversight of practice premises and liaison with relevant external providers and stakeholders.
• Ensure effective business continuity arrangements are maintained and regularly reviewed.
• Provide oversight of operational issues across all three sites, ensuring appropriate escalation and resolution.
• Work with relevant managers and external partners to support safe, effective and efficient practice operations.

Digital, IT & Service Development

• Lead and coordinate the practice's digital, IT and AI improvement plan, working with relevant colleagues and external providers.
• Support the implementation and embedding of new systems, technology and ways of working.
• Provide leadership for major service developments, including Care Navigation and Total Triage.
• Support the practice's ongoing development and innovation in response to changes in primary care.

Clinical Governance & Service Development

• Support the clinical leadership team in maintaining effective governance arrangements.
• Oversee relevant practice-wide initiatives including PGDs/PSDs, flu vaccination campaigns, research activity and significant events.
• Support the delivery of enhanced services, neighbourhood health initiatives and other commissioned programmes.
• Liaise with Lead Employer and other external organisations where required.

Additional Responsibilities

• Act as a key point of contact for the Friends of Mortimer and other community stakeholders where appropriate.
• Ensure NHS Digital and other statutory information requirements are met.
• Maintain awareness of developments in primary care and ensure the practice responds appropriately to changes in national and local requirements.
• Undertake other duties commensurate with the role and level of responsibility, as required by the GP Partners or Managing Partner.

The Practice Manager will work collaboratively with the wider management team, with responsibility for specific areas delegated appropriately to other managers and leads. The postholder will retain overall operational oversight, ensuring that delegated responsibilities are effectively managed, risks are identified and escalated appropriately, and the practice operates as a coordinated and cohesive organisation.

Place of Work:

We aim for the main location of work to be at Kingsland Surgery, but there will be requirements to travel to both Orleton Surgery and Leominster Surgery as required by the needs of the business.

Notes

This is not intended to be an exhaustive list of responsibilities. This is a role which requires flexibility and adaptability, and it is expected that you will participate in a wide range of activities which are appropriate to your position, level of expertise and employment grade.

We may close this vacancy early if we receive a sufficient number of suitable applications, so early application is encouraged.

Person Specification

Experience

Essential

• Significant experience in a management role within primary care or a comparable healthcare environment.
• Experience of financial management within a business
• Experience of managing and supporting staff, including recruitment, performance, absence and wellbeing
• Experience of working with GMS/primary care contractual requirements and NHS regulatory expectations
• Experience of managing competing priorities within a busy organisation.
• Experience of managing multi-disciplinary teams and working collaboratively with clinicians and other professional groups.
• Experience of successfully developing and implementing projects, identifying problems, implementing solutions and driving improvement

Desirable

• Previous experience as a Practice Manager or Deputy/Assistant Practice Manager with substantial management responsibility
• Experience of managing a multi-site practice or organisation
• Experience of working within a rural or dispensing GP practice
• Experience of CQC preparation and compliance
• Experience of PCN, ICB and wider primary care relationships
• Experience of supporting financial accounting

Qualifications

Essential

• Relevant management, business, administration or healthcare qualification, or equivalent experience.
• Evidence of continuing professional development relevant to practice management.

Desirable

• AMSPAR qualification or equivalent Practice Management qualification
• Relevant leadership or management qualification
• Training or qualification in employment/HR, finance, governance or health and safety

Skills

Essential

• Excellent communication and interpersonal skills, with the ability to communicate effectively both verbally and in writing, including presenting information to a range of audiences.
• Strong leadership skills, with the ability to motivate, support and develop teams, enhance morale and maintain a positive working environment
• Strong organisational and time-management skills, with the ability to prioritise competing demands, delegate effectively and meet tight deadlines within a fast-paced environment
• Effective problem-solving, analytical and decision-making skills, with the ability to identify issues, assess risks and develop practical solutions.
• Ability to negotiate and identify opportunities to improve and enhance service delivery.
• Ability to build and maintain effective professional relationships and networks, both within the practice and with external organisations and stakeholders.
• Ability to develop, implement and embed policies, procedures and improvements effectively.
• Strong general IT skills and confidence in using a range of digital systems and technologies.

Desirable

• Experience and confidence in using EMIS Web.
• Experience using Docman 10.
• Experience of using NHS primary care reporting and performance systems

Qualities and Attributes

Essential

• Flexible
• Proven organisational skills
• Ability to perform under pressure
• Ability to work well in a team and also on own initiative
• Punctual and committed to supporting the team effort
• Excellent Interpersonal skills
• Trustworthy, with a high level of integrity
• Understand the importance of patient confidentiality
• Self-motivated and proactive
• Clean Driving Licence to carry out home visits
• Attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mortimer Medical Practice

Address

Kingsland

Leominster

Herefordshire

HR6 9QL

United Kingdom

Employer's website

https://www.mortimergpsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To support the safe, efficient, and timely delivery of medications across Penrose Health services. Working closely with pharmacists and the wider multi-disciplinary team (MDT), you will manage prescription workflows, monitor medication safety, and contribute to cost-effective prescribing. This role is essential in ensuring patients receive the right medication at the right time, while maintaining compliance with clinical and organisational standards.

Person Specification

Knowledge

Essential

• Understanding of medication workflows and prescription processes
• Awareness of safe medication monitoring (bloods, drug levels)
• Familiarity with medicines optimisation principles

Desirable

• Knowledge of primary care systems and processes
• Understanding of cost-effective prescribing strategies

Skills

Essential

• Strong communication skills (verbal & written)
• Excellent attention to detail
• Ability to manage high-volume prescription requests
• Organisational and time-management skills

Desirable

• Experience using EMIS and Microsoft-based programmes
• Audit and data analysis skills

Qualifications

Essential

• Pharmacy Dispenser qualification OR minimum 2-year experience in community pharmacy
• Minimum GCSE-level education (or equivalent)
• Experience of working in GP or Community pharmacy
• GPhC registration (for Pharmacy Technicians)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Penrose Health

Address

Kingfisher Medical Centre

3 Staunton St

London

London

SE8 5DA

United Kingdom

Employer's website

https://www.penrosehealth.co.uk/ (Opens in a new tab)