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Mortimer Medical Practice

Operations and Compliance Lead

Mortimer Medical Practice View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 31,833 - 33,916 per year

Posted 1 month(s) ago

Reference: A6023-26-0009

Job summary

We are looking for an Operations & Compliance Lead to join our Leadership Team and play an important role in ensuring our practice remains safe, compliant, well maintained and fit for the future.

This varied and responsible role works closely with the Practice Manager and wider clinical and operational leadership team. You will take ownership of the practices operational compliance framework across all three sites, ensuring inspections, servicing, audits, risk assessments, policies and statutory requirements are completed and appropriately recorded.

You will need to keep abreast of requirements arising from CQC, legislation, NHS England, the GMS contract, local commissioning arrangements and other national requirements affecting general practice. You will be organised and proactive, able to identify what needs to be done, coordinate contractors or specialists and ensure actions are followed through.

This is not a technical maintenance role. You will coordinate the right people to undertake specialist work, from Legionella testing and fire equipment servicing to health and safety audits, equipment calibration, premises security and building maintenance, ensuring nothing is overlooked and compliance can be evidenced.

We are looking for someone practical and solutions-focused, with excellent attention to detail and the confidence to take ownership.

If you take pride in making sure things are done properly and want to make a real difference, we would love to hear from you.

Main duties of the job

The Operations & Compliance Lead is a key member of the Leadership Team at Mortimer Medical Practice, responsible for ensuring the practices premises, operational systems, health and safety arrangements and compliance requirements are effectively managed across all three sites.

Reporting to the Practice Manager and working with the wider Leadership Team, you will provide proactive oversight of the practices operational and compliance framework, ensuring checks, inspections, servicing, audits, risk assessments, policies and remedial actions are completed within appropriate timescales.

You will maintain a clear understanding of requirements arising from CQC standards, relevant legislation and statutory guidance, NHS England, the GMS contract, local commissioning arrangements and other national requirements affecting general practice. You will ensure compliance can be evidenced and that identified risks and improvements are addressed promptly.

This is a practical, proactive role. You will not undertake specialist maintenance or technical work yourself, but will identify what is required, arrange appropriately qualified contractors or specialists and ensure records and certificates are maintained.

Working across Kingsland, Orleton and Leintwardine, you will help ensure Mortimer Medical Practice remains safe, secure, compliant, well maintained and fit for purpose, supporting smooth day-to-day operations and providing assurance to the Partners, Practice Manager and Leadership Team.

About us

Mortimer Medical Practice is a well-established rural dispensing GP practice serving approximately 9,000 patients across three sites in Kingsland, Orleton and Leintwardine, in the heart of Herefordshire. We are a community-focused practice with a strong reputation for high-quality, patient-centred care and lasting relationships with our communities.

We are proud of our friendly, knowledgeable and supportive multidisciplinary team. Our culture is built on respect, kindness, professionalism and collaboration, with a strong focus on open communication, continuous learning and developing our people.

The practice is led by an experienced Partnership of GP Partners and a Managing Partner, supported by a strong operational leadership team including an Assistant Practice Manager, Operations & Compliance Lead, Dispensary Manager, Care Navigation Team Leader and Lead Nurse. This collaborative structure supports shared leadership and continuous improvement.

Our three-site rural setting provides a varied and rewarding working environment where teamwork, adaptability and a hands-on approach are highly valued. We embrace innovation where it benefits patients and staff, while retaining the personal, community-focused values at the heart of general practice.

At Mortimer Medical Practice, people are encouraged to contribute, develop professionally and take pride in making a positive difference to the health and wellbeing of our patients.

Details

Date posted

26 August 2026

Pay scheme

Other

Salary

£31,833 to £33,916 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A6023-26-0009

Job locations

Kingsland

Leominster

Herefordshire

HR6 9QL

United Kingdom

Job description

Job responsibilities

Operations, Premises and Facilities

Maintain oversight of the condition, safety, security and functionality of all three practice premises.
Coordinate and monitor practice maintenance, ensuring issues are identified, prioritised and resolved appropriately.
Arrange and oversee appropriate servicing, inspection and maintenance contracts, using competent and appropriately qualified contractors where required.
Liaise with tradespeople, contractors, suppliers and external organisations and ensure work is completed to an appropriate standard and within agreed timescales.
Oversee cleaning arrangements, window cleaning, carpet cleaning, waste management, shredding and other premises-related contracts.
Manage and monitor issues relating to drainage, plumbing, boilers, lifts, car parks and other building infrastructure.
Maintain appropriate records of servicing, inspections, certificates, contracts and remedial works.

Health Safety and Compliance

Support the practice in meeting its obligations under relevant health and safety legislation, CQC requirements, NHS England guidance and other statutory or contractual requirements.
Coordinate annual health and safety, security, access/egress and clinical waste audits, ensuring that recommendations and actions are appropriately addressed.
Maintain and review relevant risk assessments, including COSHH and premises-related risks.
Oversee fire safety arrangements, including servicing of fire equipment and completion of required checks.
Coordinate Legionella monitoring and testing and ensure appropriate remedial action is taken where required.
Ensure appropriate arrangements are in place for PAT testing, medical device calibration, centrifuge servicing and other equipment checks.
Maintain oversight of infection prevention and control requirements relating to the practice environment and premises.
Ensure appropriate records and evidence are maintained to demonstrate compliance during internal and external audits or inspections.
Escalate significant risks, compliance concerns or overdue actions promptly to the Practice Manager.

Regulatory & Statutory Requirements

Maintain an up-to-date compliance schedule covering statutory inspections, servicing, testing, audits, certificates and contractual requirements.
Monitor requirements arising from CQC, NHS England, the GMS contract, local commissioning arrangements, legislation, statutory guidance and national primary care requirements.
Coordinate the review and updating of relevant practice policies and procedures.
Monitor and action relevant alerts, including NHS, cyber security, safety and operational alerts.
Ensure that appropriate evidence is retained to demonstrate that required actions have been completed.
Coordinate relevant premises documentation including EPC/DEC requirements, EIHR and six-facet survey inspections.
Ensure appropriate arrangements are in place for music licensing, waste transfer documentation and other statutory or contractual obligations.

Premises Security & Business Continuity

Maintain oversight of premises security across all three sites.
Manage keyholder arrangements and ensure appropriate access controls are maintained.
Oversee alarms and other security systems, including servicing and maintenance.
Coordinate security audits and ensure identified actions are addressed.
Identify premises-related risks that could affect service continuity and escalate these appropriately.
Work with the Practice Manager and wider Leadership Team to support business continuity and resilience arrangements.

Equipment, Assets & Infrastructure

Maintain an accurate practice asset register and ensure appropriate servicing, maintenance and replacement arrangements are identified.
Coordinate calibration and servicing of relevant clinical and non-clinical equipment.
Ensure equipment requiring specialist inspection or maintenance is referred to appropriately qualified providers.
Oversee maintenance of equipment such as wheelchairs, couches and centrifuges.
Monitor the condition of practice infrastructure and identify potential future maintenance or replacement requirements.

Contracts, Suppliers & Contractors

Maintain a central record of premises, facilities, compliance and maintenance contracts.
Undertake regular supplier and contractor reviews to ensure services remain appropriate, effective and value for money.
Obtain quotations and arrange contractors where specialist work is required, in accordance with practice procedures.
Ensure contractors provide appropriate certification, documentation and evidence of completed work.
Monitor contractor performance and escalate concerns where standards or timescales are not met.
Coordinate annual rent reviews and liaise with relevant landlords or property representatives as required.

Environmental & Sustainability Responsibilities

Support implementation and ongoing development of the practice Green Plan.
Identify opportunities to improve environmental sustainability, energy efficiency, waste management and resource use across the practice.
Monitor relevant premises and environmental requirements and support the practice in meeting applicable NHS and local expectations.

Information, Risk & Assurance

Maintain effective compliance and risk registers, ensuring actions have clear ownership and deadlines.
Provide regular updates to the Practice Manager and Leadership Team on outstanding compliance actions, risks and areas requiring investment.
Prepare appropriate documentation and evidence for CQC inspections, audits, reviews and internal governance processes.
Ensure that compliance information is accurate, accessible and kept up to date.
Work collaboratively with clinical and operational leads where compliance responsibilities overlap.
Support the practice in developing a culture where health, safety, compliance and risk management are everyone's responsibility.
Undertake other duties commensurate with the role and level of responsibility, as required by the GP Partners or Managing Partner.

General Leadership Responsibilities

Act as an active member of the Mortimer Medical Practice Leadership Team.
Work collaboratively with the Practice Manager, Assistant Practice Manager and other managers and clinical leads.
Provide practical advice and guidance to colleagues on premises, operational and compliance matters.
Take ownership of issues within the scope of the role and follow them through to resolution.
Identify opportunities to improve systems, processes and the working environment.
Maintain confidentiality and comply with practice policies and procedures.
Attend all relevant leadership and wider practice meetings as required.

Place of Work:

The usual place of work for this role will be Leintwardine Surgery, which will serve as the postholder's primary base. However, given the nature of the role, regular travel between Kingsland, Orleton and Leintwardine will be required to oversee premises, compliance, health and safety and operational requirements consistently across all three sites.

This is not intended to be an exhaustive list of responsibilities. This is a role which requires flexibility and adaptability, and it is expected that you will participate in a wide range of activities which are appropriate to your position, level of expertise and employment grade.

We may close this vacancy early if we receive a sufficient number of suitable applications, so early application is encouraged.

Job description

Job responsibilities

Operations, Premises and Facilities

Maintain oversight of the condition, safety, security and functionality of all three practice premises.
Coordinate and monitor practice maintenance, ensuring issues are identified, prioritised and resolved appropriately.
Arrange and oversee appropriate servicing, inspection and maintenance contracts, using competent and appropriately qualified contractors where required.
Liaise with tradespeople, contractors, suppliers and external organisations and ensure work is completed to an appropriate standard and within agreed timescales.
Oversee cleaning arrangements, window cleaning, carpet cleaning, waste management, shredding and other premises-related contracts.
Manage and monitor issues relating to drainage, plumbing, boilers, lifts, car parks and other building infrastructure.
Maintain appropriate records of servicing, inspections, certificates, contracts and remedial works.

Health Safety and Compliance

Support the practice in meeting its obligations under relevant health and safety legislation, CQC requirements, NHS England guidance and other statutory or contractual requirements.
Coordinate annual health and safety, security, access/egress and clinical waste audits, ensuring that recommendations and actions are appropriately addressed.
Maintain and review relevant risk assessments, including COSHH and premises-related risks.
Oversee fire safety arrangements, including servicing of fire equipment and completion of required checks.
Coordinate Legionella monitoring and testing and ensure appropriate remedial action is taken where required.
Ensure appropriate arrangements are in place for PAT testing, medical device calibration, centrifuge servicing and other equipment checks.
Maintain oversight of infection prevention and control requirements relating to the practice environment and premises.
Ensure appropriate records and evidence are maintained to demonstrate compliance during internal and external audits or inspections.
Escalate significant risks, compliance concerns or overdue actions promptly to the Practice Manager.

Regulatory & Statutory Requirements

Maintain an up-to-date compliance schedule covering statutory inspections, servicing, testing, audits, certificates and contractual requirements.
Monitor requirements arising from CQC, NHS England, the GMS contract, local commissioning arrangements, legislation, statutory guidance and national primary care requirements.
Coordinate the review and updating of relevant practice policies and procedures.
Monitor and action relevant alerts, including NHS, cyber security, safety and operational alerts.
Ensure that appropriate evidence is retained to demonstrate that required actions have been completed.
Coordinate relevant premises documentation including EPC/DEC requirements, EIHR and six-facet survey inspections.
Ensure appropriate arrangements are in place for music licensing, waste transfer documentation and other statutory or contractual obligations.

Premises Security & Business Continuity

Maintain oversight of premises security across all three sites.
Manage keyholder arrangements and ensure appropriate access controls are maintained.
Oversee alarms and other security systems, including servicing and maintenance.
Coordinate security audits and ensure identified actions are addressed.
Identify premises-related risks that could affect service continuity and escalate these appropriately.
Work with the Practice Manager and wider Leadership Team to support business continuity and resilience arrangements.

Equipment, Assets & Infrastructure

Maintain an accurate practice asset register and ensure appropriate servicing, maintenance and replacement arrangements are identified.
Coordinate calibration and servicing of relevant clinical and non-clinical equipment.
Ensure equipment requiring specialist inspection or maintenance is referred to appropriately qualified providers.
Oversee maintenance of equipment such as wheelchairs, couches and centrifuges.
Monitor the condition of practice infrastructure and identify potential future maintenance or replacement requirements.

Contracts, Suppliers & Contractors

Maintain a central record of premises, facilities, compliance and maintenance contracts.
Undertake regular supplier and contractor reviews to ensure services remain appropriate, effective and value for money.
Obtain quotations and arrange contractors where specialist work is required, in accordance with practice procedures.
Ensure contractors provide appropriate certification, documentation and evidence of completed work.
Monitor contractor performance and escalate concerns where standards or timescales are not met.
Coordinate annual rent reviews and liaise with relevant landlords or property representatives as required.

Environmental & Sustainability Responsibilities

Support implementation and ongoing development of the practice Green Plan.
Identify opportunities to improve environmental sustainability, energy efficiency, waste management and resource use across the practice.
Monitor relevant premises and environmental requirements and support the practice in meeting applicable NHS and local expectations.

Information, Risk & Assurance

Maintain effective compliance and risk registers, ensuring actions have clear ownership and deadlines.
Provide regular updates to the Practice Manager and Leadership Team on outstanding compliance actions, risks and areas requiring investment.
Prepare appropriate documentation and evidence for CQC inspections, audits, reviews and internal governance processes.
Ensure that compliance information is accurate, accessible and kept up to date.
Work collaboratively with clinical and operational leads where compliance responsibilities overlap.
Support the practice in developing a culture where health, safety, compliance and risk management are everyone's responsibility.
Undertake other duties commensurate with the role and level of responsibility, as required by the GP Partners or Managing Partner.

General Leadership Responsibilities

Act as an active member of the Mortimer Medical Practice Leadership Team.
Work collaboratively with the Practice Manager, Assistant Practice Manager and other managers and clinical leads.
Provide practical advice and guidance to colleagues on premises, operational and compliance matters.
Take ownership of issues within the scope of the role and follow them through to resolution.
Identify opportunities to improve systems, processes and the working environment.
Maintain confidentiality and comply with practice policies and procedures.
Attend all relevant leadership and wider practice meetings as required.

Place of Work:

The usual place of work for this role will be Leintwardine Surgery, which will serve as the postholder's primary base. However, given the nature of the role, regular travel between Kingsland, Orleton and Leintwardine will be required to oversee premises, compliance, health and safety and operational requirements consistently across all three sites.

This is not intended to be an exhaustive list of responsibilities. This is a role which requires flexibility and adaptability, and it is expected that you will participate in a wide range of activities which are appropriate to your position, level of expertise and employment grade.

We may close this vacancy early if we receive a sufficient number of suitable applications, so early application is encouraged.

Person Specification

Skills

Essential

Excellent organisational and time-management skills, with strong attention to detail.
Ability to maintain effective compliance schedules, records and action plans.
Strong communication and interpersonal skills, with the ability to work effectively with colleagues, contractors and external organisations.
Ability to coordinate and manage contractors and suppliers effectively.
Strong problem-solving skills, with a practical and solutions-focused approach.
Ability to identify potential risks and take appropriate action or escalate where necessary.
Good general IT skills and confidence using digital systems to maintain records and monitor compliance.
Ability to interpret policies, guidance and regulatory requirements and translate these into practical actions.
Ability to prioritise and manage multiple tasks across three sites.

Desirable

Knowledge of CQC requirements and the regulatory environment within general practice.
Knowledge of NHS England and primary care contractual requirements.
Experience using compliance management systems or digital audit platforms.
Experience of developing risk registers, compliance trackers or audit programmes.

Qualities and Attributes

Essential

Highly organised, methodical and conscientious.
Proactive, reliable and willing to take ownership of issues from identification through to resolution.
Practical and resourceful, with the confidence to find solutions rather than simply identify problems.
Strong attention to detail and commitment to maintaining accurate records and evidence.
Approachable and able to build positive working relationships with colleagues at all levels.
Confident and professional when dealing with contractors, suppliers and external organisations.
Able to work independently while recognising when to seek guidance or escalate concerns.
Calm and resilient, with the ability to manage competing demands in a busy environment.
Committed to high standards of safety, compliance and patient care.
Flexible and willing to travel between all three practice sites as required.
Comfortable being a visible and active member of the Leadership Team.

Desirable

A genuine interest in improving the working environment and operational efficiency of the practice.
An interest in sustainability and reducing the environmental impact of healthcare services.
Experience of working in a rural or community-focused organisation.

Experience

Essential

Experience of working in an operational, facilities, compliance or administrative management role.
Experience of coordinating contractors, suppliers and external organisations.
Experience of maintaining records, schedules, certificates and compliance documentation.
Experience of identifying issues, assessing risks and ensuring appropriate actions are completed.
Experience of managing competing priorities and working to deadlines.
Experience of working collaboratively with colleagues across an organisation.

Desirable

Experience within primary care, healthcare or another regulated environment.
Experience of working with CQC requirements or other healthcare regulatory frameworks.
Experience of premises management across multiple sites.
Experience of coordinating health & safety, fire safety, Legionella, COSHH or infection prevention and control requirements.
Experience of working with NHS England, ICBs or other healthcare commissioning organisations.

Qualifications

Essential

This is not intended to be an exhaustive list of responsibilities. This is a role which requires flexibility and adaptability, and it is expected that you will participate in a wide range of activities which are appropriate to your position, level of expertise and employment grade.
We may close this vacancy early if we receive a sufficient number of suitable applications, so early application is encouraged.

Desirable

Health & Safety qualification or training.
IOSH, NEBOSH or equivalent qualification.
Qualification or training relating to facilities, compliance, risk management or infection prevention and control.

Person Specification

Skills

Essential

Excellent organisational and time-management skills, with strong attention to detail.
Ability to maintain effective compliance schedules, records and action plans.
Strong communication and interpersonal skills, with the ability to work effectively with colleagues, contractors and external organisations.
Ability to coordinate and manage contractors and suppliers effectively.
Strong problem-solving skills, with a practical and solutions-focused approach.
Ability to identify potential risks and take appropriate action or escalate where necessary.
Good general IT skills and confidence using digital systems to maintain records and monitor compliance.
Ability to interpret policies, guidance and regulatory requirements and translate these into practical actions.
Ability to prioritise and manage multiple tasks across three sites.

Desirable

Knowledge of CQC requirements and the regulatory environment within general practice.
Knowledge of NHS England and primary care contractual requirements.
Experience using compliance management systems or digital audit platforms.
Experience of developing risk registers, compliance trackers or audit programmes.

Qualities and Attributes

Essential

Highly organised, methodical and conscientious.
Proactive, reliable and willing to take ownership of issues from identification through to resolution.
Practical and resourceful, with the confidence to find solutions rather than simply identify problems.
Strong attention to detail and commitment to maintaining accurate records and evidence.
Approachable and able to build positive working relationships with colleagues at all levels.
Confident and professional when dealing with contractors, suppliers and external organisations.
Able to work independently while recognising when to seek guidance or escalate concerns.
Calm and resilient, with the ability to manage competing demands in a busy environment.
Committed to high standards of safety, compliance and patient care.
Flexible and willing to travel between all three practice sites as required.
Comfortable being a visible and active member of the Leadership Team.

Desirable

A genuine interest in improving the working environment and operational efficiency of the practice.
An interest in sustainability and reducing the environmental impact of healthcare services.
Experience of working in a rural or community-focused organisation.

Experience

Essential

Experience of working in an operational, facilities, compliance or administrative management role.
Experience of coordinating contractors, suppliers and external organisations.
Experience of maintaining records, schedules, certificates and compliance documentation.
Experience of identifying issues, assessing risks and ensuring appropriate actions are completed.
Experience of managing competing priorities and working to deadlines.
Experience of working collaboratively with colleagues across an organisation.

Desirable

Experience within primary care, healthcare or another regulated environment.
Experience of working with CQC requirements or other healthcare regulatory frameworks.
Experience of premises management across multiple sites.
Experience of coordinating health & safety, fire safety, Legionella, COSHH or infection prevention and control requirements.
Experience of working with NHS England, ICBs or other healthcare commissioning organisations.

Qualifications

Essential

This is not intended to be an exhaustive list of responsibilities. This is a role which requires flexibility and adaptability, and it is expected that you will participate in a wide range of activities which are appropriate to your position, level of expertise and employment grade.
We may close this vacancy early if we receive a sufficient number of suitable applications, so early application is encouraged.

Desirable

Health & Safety qualification or training.
IOSH, NEBOSH or equivalent qualification.
Qualification or training relating to facilities, compliance, risk management or infection prevention and control.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mortimer Medical Practice

Address

Kingsland

Leominster

Herefordshire

HR6 9QL

United Kingdom

Employer's website

https://www.mortimergpsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Mortimer Medical Practice

Address

Kingsland

Leominster

Herefordshire

HR6 9QL

United Kingdom

Employer's website

https://www.mortimergpsurgery.co.uk/ (Opens in a new tab)

Wigan and Leigh Hospice

People Manager

Wigan and Leigh Hospice View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 49,387 - 56,515 per year

Posted 1 month(s) ago

Reference: B0309-26-0006

Job summary

Role: People Manager

Hours: 37 hours per week

Contract: Permanent

Salary: £49,387 £56,515 per annum (progression across a 4-point scale)

Closing date: Monday 14th September at 5:00pm

Interview Date: Thursday 24th September

Appointments are normally made at Point 1 of the salary scale, in line with the organisations pay policy. A higher starting salary may be considered where the successful candidate demonstrates exceptional experience, skills and competencies directly relevant to the role.

Would you like to be part of an Outstanding-rated hospice team, providing compassionate care that makes a genuine difference to patients and those important to them?

As the People Manager, you will lead and develop the hospices approach to supporting our employees and volunteers, ensuring we provide a highquality, compliant and valuesdriven service. You will lead a small, dedicated team and act as a trusted advisor to managers and senior leaders on complex people issues, workforce and volunteer planning, organisational development, employment practice and peoplerelated risk.

This is an opportunity to:

Make a real difference to the experience of our employees and volunteers
Lead continuous improvement and strengthen governance across our people practices
Build confidence and capability in our managers through coaching, guidance and training
Promote an inclusive culture where everyone feels valued, supported and empowered to deliver excellent hospice care

Main duties of the job

We are looking for an experienced and confident people professional who combines strong HR expertise with effective leadership and the ability to influence and support senior stakeholders. You will be comfortable handling complex people issues, driving improvement and building capability across the organisation.

Working Pattern

This is a full-time role of 37 hours per week, Monday to Friday, 8.30am 4.30pm. Hybrid working is available, with a balance of on-site and remote working.

As part of our team, you'll benefit from a rewarding working environment and a comprehensive package designed to support your wellbeing, financial security and professional development, including:

A warm, welcoming and supportive workplace.
35 days' annual leave (including bank holidays), increasing with length of service.
Contributory pension scheme.
Free on-site parking.
Subsidised lunches.
Cycle to Work Scheme.
Discounts on shopping, leisure and holidays.
Access to an on-demand GP service.
Westfield Health Cash Plan.
Life Assurance.
A wide range of health and wellbeing initiatives.

If you are an existing member of the NHS Pension Scheme, your membership may be transferable to this post, provided pension contributions have been made within the previous 12 months.

About us

At Wigan & Leigh Hospice, our people are at the heart of everything we do.Together, we deliver outstanding specialist care and support to people living with life-limiting illnesses and those important to them.

We are proud to be rated Outstanding by the Care Quality Commission (CQC), reflecting the dedication, expertise and compassion of our colleagues and volunteers.

Our values: Compassion, Accessibility, Respect and Excellence - are at the heart of everything we do.

Please submit an up-to-date CV together with a supporting statement of no more than two pages, outlining how you meet the essential criteria for the role as set out in the Person Specification.

Please note: Applicants must already have the right to work in the UK and will be required to provide evidence of this before taking up the post.

Successful appointments will be subject to an Enhanced Disclosure and Barring Service Check (DBS) check as part of the pre-employment screening process.

If you have not heard from us within two weeks after the closing date, please assume that your application has been unsuccessful on this occasion. We appreciate the time and effort taken to apply and thank you for your interest in joining our team.

We are committed to protect the privacy and security of your personal information. To see how we do this please visit our website and read our Role Applicants Data Protection Compliance Statement (Privacy Notice).

Details

Date posted

26 August 2026

Pay scheme

Other

Salary

£49,387 to £56,515 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0309-26-0006

Job locations

Wigan & Leigh Hospice

Kildare Street

Hindley

Wigan

Greater Manchester

WN2 3HZ

United Kingdom

Job description

Job responsibilities

** For details of the job description and person specification for this role please refer to the attached job description **

Job description

Job responsibilities

** For details of the job description and person specification for this role please refer to the attached job description **

Person Specification

Personal Qualities & Attributes

Essential

Demonstrates integrity, discretion, confidentiality and professionalism.
Resilient and confident when managing conflict, challenge and emotionally sensitive situations.
Committed to continuous professional development and maintaining up-to-date professional knowledge.
Demonstrates a commitment to equality, diversity and inclusion, promoting a respectful and inclusive culture.
Leads by example, demonstrating professionalism and accountability.

Qualifications & Knowledge

Essential

CIPD Level 5 qualification or equivalent professional experience.
Up-to-date specialist knowledge of UK employment legislation, ACAS guidance and HR best practice.
Knowledge of safeguarding principles and their application within people services.
Knowledge of safer recruitment practices and their application within recruitment processes.
Understanding of workforce planning, organisational development, employee engagement and culture improvement approaches.

Desirable

CIPD Level 7 qualification or working towards.
Experience of working within a healthcare or charity organisation.

Skills & Abilities

Essential

Excellent communication, influencing and relationship-building skills, with the ability to manage sensitive situations confidently and professionally.
Ability to interpret legislation, policy and best practice, applying sound professional judgement to support decision-making in complex situations.
Ability to design and deliver engaging training and guidance that builds manager capability and supports the consistent application of HR policies and procedures.
Ability to manage competing priorities and deliver results independently in a changing environment
Ability to analyse workforce information and present findings and recommendations clearly to managers and senior leaders.

Experience

Essential

Significant generalist HR experience, including the management of complex employee relations cases and the provision of professional advice to managers and senior leaders.
Experience of leading, managing and developing a team or service area.
Experience of developing, reviewing and implementing HR policies, procedures and service improvements in line with legislation and best practice.
Experience of supporting payroll processes and working with outsourced payroll providers.
Experience of developing or supporting initiatives that improve employee wellbeing, engagement or organisational culture.
Experience of leading or contributing to workforce, change or service improvement projects.

Desirable

Experience of supporting or managing volunteer services, including recruitment, safeguarding and engagement.

Person Specification

Personal Qualities & Attributes

Essential

Demonstrates integrity, discretion, confidentiality and professionalism.
Resilient and confident when managing conflict, challenge and emotionally sensitive situations.
Committed to continuous professional development and maintaining up-to-date professional knowledge.
Demonstrates a commitment to equality, diversity and inclusion, promoting a respectful and inclusive culture.
Leads by example, demonstrating professionalism and accountability.

Qualifications & Knowledge

Essential

CIPD Level 5 qualification or equivalent professional experience.
Up-to-date specialist knowledge of UK employment legislation, ACAS guidance and HR best practice.
Knowledge of safeguarding principles and their application within people services.
Knowledge of safer recruitment practices and their application within recruitment processes.
Understanding of workforce planning, organisational development, employee engagement and culture improvement approaches.

Desirable

CIPD Level 7 qualification or working towards.
Experience of working within a healthcare or charity organisation.

Skills & Abilities

Essential

Excellent communication, influencing and relationship-building skills, with the ability to manage sensitive situations confidently and professionally.
Ability to interpret legislation, policy and best practice, applying sound professional judgement to support decision-making in complex situations.
Ability to design and deliver engaging training and guidance that builds manager capability and supports the consistent application of HR policies and procedures.
Ability to manage competing priorities and deliver results independently in a changing environment
Ability to analyse workforce information and present findings and recommendations clearly to managers and senior leaders.

Experience

Essential

Significant generalist HR experience, including the management of complex employee relations cases and the provision of professional advice to managers and senior leaders.
Experience of leading, managing and developing a team or service area.
Experience of developing, reviewing and implementing HR policies, procedures and service improvements in line with legislation and best practice.
Experience of supporting payroll processes and working with outsourced payroll providers.
Experience of developing or supporting initiatives that improve employee wellbeing, engagement or organisational culture.
Experience of leading or contributing to workforce, change or service improvement projects.

Desirable

Experience of supporting or managing volunteer services, including recruitment, safeguarding and engagement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wigan and Leigh Hospice

Address

Wigan & Leigh Hospice

Kildare Street

Hindley

Wigan

Greater Manchester

WN2 3HZ

United Kingdom

Employer's website

https://www.wlh.org.uk/ (Opens in a new tab)

Employer details

Employer name

Wigan and Leigh Hospice

Address

Wigan & Leigh Hospice

Kildare Street

Hindley

Wigan

Greater Manchester

WN2 3HZ

United Kingdom

Employer's website

https://www.wlh.org.uk/ (Opens in a new tab)

GP Practice in Wales

General Practitioner - Bellevue Surgery

GP Practice in Wales View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

Posted 1 month(s) ago

Reference: M0044-26-0289

Job summary

To take clinical responsibility for registered patients and maintain appropriate records of treatment given and NHS services provided.

Offer and carry out consultations and where appropriate, physical examinations for the purposes of identifying and reducing the risk of illness, disease or injury, including immediately necessary and temporary patients;

In accordance with Practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.
Give advice to patients on general health matters and in particular about the significance of risk activities i.e. use of tobacco, consumption of alcohol and the misuse of drugs and,or solvents.
Offer and provide, as appropriate, to individual patient needs, all immunisations which are currently available as part of GMS.
Arrange for the referral of patients, as appropriate, for the provision of any other services.

Main duties of the job

The GP will play a lead role in ensuring an integrated and focused healthcare provision relevant to the differing needs of the patient population within the Bellevue Group Practice area.

The salaried GP will be part of a multi disciplinary team providing a full range of general medical services to patient groups.

In addition to providing primary care services, the post holder will be expected to be involved in liaison with other agencies and management of service.

To take clinical responsibility for registered patients and maintain appropriate records of treatment given and NHS services provided.

Offer and carry out consultations and where appropriate, physical examinations for the purposes of identifying and reducing the risk of illness, disease or injury, including immediately necessary and temporary patients.

In accordance with Practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

Arrange for the referral of patients, as appropriate, for the provision of any other services.

Carry out a review of medication prescribing.

About us

We are a large, well established, caring and forward-thinking training practice, committed to delivering high quality patient care. We are based in the heart of Newport and work within the Aneurin Bevan University Health Board. We offer the majority of the enhanced services available.

Our dynamic team ranges from those just starting out to those that have been at the practice for over 25 years, and everything in between. We are proud of the diverse skillset that this brings and the many special interests. We have a big emphasis on teaching, training and continued education within our innovative and flexible MDT. We have a weekly MDT meeting, where lunch is provided.

We acknowledge the importance of a healthy work life balance and pride ourselves on our supportive spirit. Our staff have a huge array of interests including sports, music, gardening and baking.

Options are available for individuals to develop interests including teaching students, courses can be funded.

Our Team

20,000 patients

Practice manager and 2 deputy managers

6 partners, 10 salaried GPs, 3 GPSTs, medical students

1 specialist ANP, independent prescriber

9 highly trained practice nurses, including 3 prescribers

Nurse led chronic disease management clinics

Nurse led minor illness

3 highly trained HCAs

1 pharmacist

1 mental health nurse, independent prescriber

Excellent administrative team with dedicated prescription team

Details

Date posted

26 August 2026

Pay scheme

Other

Salary

Depending on experience Salary Available upon request

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

M0044-26-0289

Job locations

Bellevue Surgery

Belle Vue Terrace

NEWPORT

Gwent

NP20 2WQ

United Kingdom

Job description

Job responsibilities

To take clinical responsibility for registered patients and maintain appropriate records of treatment given and NHS services provided.

Offer and carry out consultations and where appropriate, physical examinations for the purposes of identifying and reducing the risk of illness, disease or injury, including immediately necessary and temporary patients.

In accordance with Practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.
Give advice to patients on general health matters and in particular about the significance of risk activities i.e. use of tobacco, consumption of alcohol and the misuse of drugs or solvents.
Offer and provide, as appropriate, to individual patient needs, all immunisations which are currently available as part of GMS.
Arrange for the referral of patients, as appropriate, for the provision of any other services.

Job description

Job responsibilities

To take clinical responsibility for registered patients and maintain appropriate records of treatment given and NHS services provided.

Offer and carry out consultations and where appropriate, physical examinations for the purposes of identifying and reducing the risk of illness, disease or injury, including immediately necessary and temporary patients.

In accordance with Practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.
Give advice to patients on general health matters and in particular about the significance of risk activities i.e. use of tobacco, consumption of alcohol and the misuse of drugs or solvents.
Offer and provide, as appropriate, to individual patient needs, all immunisations which are currently available as part of GMS.
Arrange for the referral of patients, as appropriate, for the provision of any other services.

Person Specification

Qualifications

Essential

Medical Degree
Qualified GP

Desirable

Can be discussed at interview

Experience

Essential

Experience of working in a busy practice alongside a multi-disciplinary team.

Desirable

Can be discussed at interview

Person Specification

Qualifications

Essential

Medical Degree
Qualified GP

Desirable

Can be discussed at interview

Experience

Essential

Experience of working in a busy practice alongside a multi-disciplinary team.

Desirable

Can be discussed at interview

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Practice in Wales

Address

Bellevue Surgery

Belle Vue Terrace

NEWPORT

Gwent

NP20 2WQ

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Employer details

Employer name

GP Practice in Wales

Address

Bellevue Surgery

Belle Vue Terrace

NEWPORT

Gwent

NP20 2WQ

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Partnering Health Ltd

Head of Urgent Care and Out-of-Hours Services

Partnering Health Ltd View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 60,000 - 65,000 per year

Posted 1 month(s) ago

Reference: E0062-26-0101

Job summary

We're looking for an experienced healthcare leader to take charge of our Urgent Care and GP Out-of-Hours (OOH) portfolio. Reporting to the Director of Urgent Care and Out-of-Hours Services, you'll be the driving force behind service delivery, clinical governance, and operational excellence across our contracts ensuring they're safe, compliant, and delivering the best possible outcomes for patients.

You'll be the go-to person for commissioners, clinical teams, and system-wide urgent and emergency care networks, while also leading our Home Visiting fleet and Emergency Preparedness, Resilience & Response (EPRR) function.

This is a fantastic opportunity for a strategic, hands-on leader who thrives in high-pressure, fast-paced environments and wants to make a real difference to urgent care delivery.

Main duties of the job

Leading the strategic direction and business planning for urgent care and OOH services
Overseeing day-to-day operations rostering, capacity planning, and demand management across multiple contracts
Managing budgets and ensuring safe, cost-effective staffing levels
Championing clinical governance, quality improvement, and CQC inspection readiness
Leading recruitment, retention, and workforce development to tackle rota gaps and staffing challenges
Building strong relationships with ICBs, NHS 111, ambulance trusts, and primary care networks
Leading on business continuity and surge planning during periods of high demand

About us

Why Join Us?

PHL Group was founded in 2009 by a team of experienced General Practitioners and commercial partners, driven by a clear vision to deliver high-quality healthcare services that positively impact local communities. Led by an experienced team of clinicians and healthcare leaders with extensive expertise across urgent and primary care settings,

PHL Group operates a wide range of services across the UK and internationally, including Integrated Urgent Care, GP Practices, Custody Healthcare, ADHD services, Home Visiting, and Wait Time Support.

Supported by a well-established organisational infrastructure, robust clinical governance, and industry-leading professionals, PHL Group is committed to enabling people to remain well and receive the best possible health and social care through innovation, quality, and compassion.

At the heart of everything we do are our core values Truly Care, Team First, and Pioneering Innovationmaking PHL Group a forward-thinking organisation where people are empowered to make a real difference.

Applications

Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission.

Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment.

Details

Date posted

26 August 2026

Pay scheme

Other

Salary

£60,000 to £65,000 a year

Contract

Permanent

Working pattern

Full-time, Home or remote working

Reference number

E0062-26-0101

Job locations

Ailsa House, 3 Turnberry House,

Parkway, Solent Business Park,

Whiteley

PO15 7FJ

United Kingdom

Job description

Job responsibilities

Leadership

Implement the strategic vision and business plans for urgent care and GP OOH services in line with organisational objectives and national urgent care policy.

Represent the organisation in local Integrated Care System (ICS), Urgent and Emergency Care Network, and system resilience meetings.

Lead service redesign and transformation initiatives to improve patient access, flow, and outcomes.

Identify opportunities for service development, income generation, and new contract opportunities.

Operational Management

Oversee the day-to-day operational delivery of urgent care and OOH services, including rostering, capacity planning, and demand management across multiple contracts.

Oversee workforce planning to ensure safe staffing levels of clinical and non-clinical staff across commissioned delivery times.

Manage service budgets, ensuring cost-effective use of resources and delivery within financial targets.

Monitor and report on key performance indicators (KPIs), national quality requirements (NQRs), and contractual key performance targets to commissioners and the Board.

Lead on business continuity and surge/escalation planning for periods of high demand (e.g. winter pressures, pandemics).

Clinical Governance and Quality

Ensure robust clinical governance frameworks are embedded across all services, including incident reporting, complaints management, and safeguarding processes.

Work with the Medical and Clinical Leads to ensure clinical staff are appropriately trained, supervised, and fit to practice.

Oversee clinical audit processes, quality improvement projects, and patient safety initiatives.

Ensure compliance with CQC standards and support inspection readiness and follow-up action planning.

Oversee incidents/complaints investigated under the Patient Safety Incident Response Framework (PSIRF) ensuring learning is embedded across the service.

Workforce Leadership

Provide visible, supportive leadership to multidisciplinary teams, fostering a culture of engagement, accountability, and continuous improvement.

Lead on recruitment, retention, and workforce development strategies to address rota gaps and staffing sustainability challenges.

Manage performance, conduct, and capability issues in line with HR policies.

Champion staff wellbeing and support initiatives across high-pressure environments.

Stakeholder and Partnership Management

Build and maintain effective relationships with commissioners (ICBs), NHS 111, ambulance trusts, acute providers, primary care networks, and other system partners.

Support Business Delivery Managers in contract review meetings and respond to commissioner queries as necessary.

Job description

Job responsibilities

Leadership

Implement the strategic vision and business plans for urgent care and GP OOH services in line with organisational objectives and national urgent care policy.

Represent the organisation in local Integrated Care System (ICS), Urgent and Emergency Care Network, and system resilience meetings.

Lead service redesign and transformation initiatives to improve patient access, flow, and outcomes.

Identify opportunities for service development, income generation, and new contract opportunities.

Operational Management

Oversee the day-to-day operational delivery of urgent care and OOH services, including rostering, capacity planning, and demand management across multiple contracts.

Oversee workforce planning to ensure safe staffing levels of clinical and non-clinical staff across commissioned delivery times.

Manage service budgets, ensuring cost-effective use of resources and delivery within financial targets.

Monitor and report on key performance indicators (KPIs), national quality requirements (NQRs), and contractual key performance targets to commissioners and the Board.

Lead on business continuity and surge/escalation planning for periods of high demand (e.g. winter pressures, pandemics).

Clinical Governance and Quality

Ensure robust clinical governance frameworks are embedded across all services, including incident reporting, complaints management, and safeguarding processes.

Work with the Medical and Clinical Leads to ensure clinical staff are appropriately trained, supervised, and fit to practice.

Oversee clinical audit processes, quality improvement projects, and patient safety initiatives.

Ensure compliance with CQC standards and support inspection readiness and follow-up action planning.

Oversee incidents/complaints investigated under the Patient Safety Incident Response Framework (PSIRF) ensuring learning is embedded across the service.

Workforce Leadership

Provide visible, supportive leadership to multidisciplinary teams, fostering a culture of engagement, accountability, and continuous improvement.

Lead on recruitment, retention, and workforce development strategies to address rota gaps and staffing sustainability challenges.

Manage performance, conduct, and capability issues in line with HR policies.

Champion staff wellbeing and support initiatives across high-pressure environments.

Stakeholder and Partnership Management

Build and maintain effective relationships with commissioners (ICBs), NHS 111, ambulance trusts, acute providers, primary care networks, and other system partners.

Support Business Delivery Managers in contract review meetings and respond to commissioner queries as necessary.

Person Specification

Experience

Essential

Educated to degree level or equivalent experience in a relevant healthcare management field.
A minimum of 5 years' experience working in a regional or equivalent role within an NHS-commissioned service
A minimum of 2 years working within an Urgent/Unscheduled Care or Out-of-Hours environment.
Demonstrable experience of leading multidisciplinary teams across a 24/7 service.
Strong understanding of NHS urgent and emergency care policy, GP OOH contractual requirements, and CQC regulatory standards.
Prior experience as a CQC Registered Manager within a comparable service.
Proven track record of managing budgets, workforce planning, and rota management in a high-volume, high-pressure environment.
Experience of clinical governance, risk management, and quality improvement methodologies.

Desirable

Educated to degree level or equivalent experience in a relevant healthcare management field.
A minimum of 5 years' experience working in a regional or equivalent role within an NHS-commissioned service
A minimum of 2 years working within an Urgent/Unscheduled Care or Out-of-Hours environment.
Demonstrable experience of leading multidisciplinary teams across a 24/7 service.
Strong understanding of NHS urgent and emergency care policy, GP OOH contractual requirements, and CQC regulatory standards.
Prior experience as a CQC Registered Manager within a comparable service.
Proven track record of managing budgets, workforce planning, and rota management in a high-volume, high-pressure environment.
Experience of clinical governance, risk management, and quality improvement methodologies.

Person Specification

Experience

Essential

Educated to degree level or equivalent experience in a relevant healthcare management field.
A minimum of 5 years' experience working in a regional or equivalent role within an NHS-commissioned service
A minimum of 2 years working within an Urgent/Unscheduled Care or Out-of-Hours environment.
Demonstrable experience of leading multidisciplinary teams across a 24/7 service.
Strong understanding of NHS urgent and emergency care policy, GP OOH contractual requirements, and CQC regulatory standards.
Prior experience as a CQC Registered Manager within a comparable service.
Proven track record of managing budgets, workforce planning, and rota management in a high-volume, high-pressure environment.
Experience of clinical governance, risk management, and quality improvement methodologies.

Desirable

Educated to degree level or equivalent experience in a relevant healthcare management field.
A minimum of 5 years' experience working in a regional or equivalent role within an NHS-commissioned service
A minimum of 2 years working within an Urgent/Unscheduled Care or Out-of-Hours environment.
Demonstrable experience of leading multidisciplinary teams across a 24/7 service.
Strong understanding of NHS urgent and emergency care policy, GP OOH contractual requirements, and CQC regulatory standards.
Prior experience as a CQC Registered Manager within a comparable service.
Proven track record of managing budgets, workforce planning, and rota management in a high-volume, high-pressure environment.
Experience of clinical governance, risk management, and quality improvement methodologies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Partnering Health Ltd

Address

Ailsa House, 3 Turnberry House,

Parkway, Solent Business Park,

Whiteley

PO15 7FJ

United Kingdom

Employer's website

https://www.phlgroup.co.uk/ (Opens in a new tab)

Employer details

Employer name

Partnering Health Ltd

Address

Ailsa House, 3 Turnberry House,

Parkway, Solent Business Park,

Whiteley

PO15 7FJ

United Kingdom

Employer's website

https://www.phlgroup.co.uk/ (Opens in a new tab)

HT Practice

Medical Receptionist

HT Practice View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 12 per year

Posted 1 month(s) ago

Reference: A4914-26-0007

Job summary

We are looking for experiences GP receptionists to join our team. Ideal candidate will have worked in general practice previously within a reception/admin role. We are a multi site organisation with 4 practices in the Tameside area. You will benefit from support from our team of reception supervisors, administrators and practice managers. Full and part time considered. Applicants must be flexible with working hours.

Main duties of the job

Greet patients warmly and assist them with the check-in process.
Manage incoming calls, schedule appointments, and handle patient inquiries.
Maintain accurate patient records and update information as necessary.
Process patient registrations and verify insurance details.
Coordinate with medical staff to ensure efficient patient flow and communication.
Handle administrative tasks such as filing, data entry, and managing correspondence.
Ensure the reception area is organised and welcoming for patients.
Comply with all health regulations and maintain confidentiality of patient information.

About us

We are a group of 4 GP practices in Tameside. Successful applicants will be working across the 4 sites in Tameside. Supported by our current team of experienced receptionists, reception supervisors, administrators and practice managers. We are a hard working and caring team with patient care and experience at the heart of our organisation.

Details

Date posted

26 August 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4914-26-0007

Job locations

156 Stockport Road

Ashton Under Lyne

OL7 0NW

United Kingdom

Job description

Job responsibilities

Greet patients warmly and assist them with the check-in process.
Manage incoming calls, schedule appointments, and handle patient inquiries.
Maintain accurate patient records and update information as necessary.
Process patient registrations and verify patient details.
Coordinate with medical staff to ensure efficient patient flow and communication.
Handle administrative tasks such as filing, data entry, and managing correspondence.
Ensure the reception area is organised and welcoming for patients.
Comply with all health regulations and maintain confidentiality of patient information.
Process referrals to community and secondary care.
Action incoming prescription requested from patients, pharmacies and other healthcare professionals.

Job description

Job responsibilities

Greet patients warmly and assist them with the check-in process.
Manage incoming calls, schedule appointments, and handle patient inquiries.
Maintain accurate patient records and update information as necessary.
Process patient registrations and verify patient details.
Coordinate with medical staff to ensure efficient patient flow and communication.
Handle administrative tasks such as filing, data entry, and managing correspondence.
Ensure the reception area is organised and welcoming for patients.
Comply with all health regulations and maintain confidentiality of patient information.
Process referrals to community and secondary care.
Action incoming prescription requested from patients, pharmacies and other healthcare professionals.

Person Specification

Experience

Desirable

Previous experience of working within and admin/receptionist role within General Practice
Previous experience using EMIS, Docman, Accurx

Person Specification

Experience

Desirable

Previous experience of working within and admin/receptionist role within General Practice
Previous experience using EMIS, Docman, Accurx

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HT Practice

Address

156 Stockport Road

Ashton Under Lyne

OL7 0NW

United Kingdom

Employer's website

https://htpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

HT Practice

Address

156 Stockport Road

Ashton Under Lyne

OL7 0NW

United Kingdom

Employer's website

https://htpractice.co.uk/ (Opens in a new tab)

Gordon Street Surgery

GP Receptionist

Gordon Street Surgery View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 12 per year

Posted 1 month(s) ago

Reference: A1320-26-0005

Job summary

An opportunity has arisen for a receptionist/administrator to join our friendly, forward thinking GP Practice in Burton on Trent. We are seeking enthusiastic, dedicated and motivated person to join our reception and administration team.

You should have excellent communication skills, strong computer skills and good attention to detail. Previous NHS clerical or administrative experience is preferable but not essential, as full training will be given.

Our operating hours are 8.00am-6.30pm Monday to Friday, and you should have flexibility to work across these hours, with the ability to help cover during annual leave or unexpected absences.

Main duties of the job

The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration,

The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The post-holder will be an integral part of the general practice team.

About us

Our practice is part of East Staffordshire PCN and is in an exciting phase of growth and improvement. Under new leadership, we have strengthened clinical governance, enhanced long-term condition monitoring, and invested in safer, more efficient systems resulting in noticeable improvements in patient care. You will join a supportive team including a Lead GP, a Salaried GP, ANPs, pharmacists, an experienced nursing team, and a skilled admin and management team. We are inclusive, community-focused, and LGBT+ friendly, with a positive, open culture that values staff wellbeing, innovation, and collaborative working. This is a place where your ideas are welcomed and your development is genuinely supported.

Details

Date posted

26 August 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1320-26-0005

Job locations

72 Gordon Street

Burton-on-trent

Staffordshire

DE14 2JA

United Kingdom

Job description

Job responsibilities

The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Accurately detail information on patients records within the clinical system

b. Maintain and monitor the practice appointment system

c. Process personal, telephone and e-requests for appointments

Assist with total triage administration

e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

f. Signpost patients to the correct service

g. Initiate contact with and respond to, requests from patients, team members and external agencies

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into patients healthcare records as necessary

k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Support all clinical staff with general administrative tasks as requested

o. Undertake a broad spectrum of administrative duties commensurate with the role

p. Be an integral part of the general practice team

q. Act as a chaperone as required

r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

s. Support in the delivery of enhanced services and other service requirements

t. Undertake all mandatory training and induction programmes

u. Contribute to and embrace the spectrum of clinical governance

v. Maintain a clean, tidy, effective working area at all times

w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Job description

Job responsibilities

The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Accurately detail information on patients records within the clinical system

b. Maintain and monitor the practice appointment system

c. Process personal, telephone and e-requests for appointments

Assist with total triage administration

e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

f. Signpost patients to the correct service

g. Initiate contact with and respond to, requests from patients, team members and external agencies

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into patients healthcare records as necessary

k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Support all clinical staff with general administrative tasks as requested

o. Undertake a broad spectrum of administrative duties commensurate with the role

p. Be an integral part of the general practice team

q. Act as a chaperone as required

r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

s. Support in the delivery of enhanced services and other service requirements

t. Undertake all mandatory training and induction programmes

u. Contribute to and embrace the spectrum of clinical governance

v. Maintain a clean, tidy, effective working area at all times

w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Person Specification

Qualifications

Essential

A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

NVQ Level 2 in Health and Social Care

Experience

Essential

Experience of working with the general public

Desirable

Experience of working in a healthcare setting
Experience of administrative duties

Knowledge and Skills

Essential

Excellent communication skills and effective in communicating and understanding patient needs
Competent in the use of MS Office and Outlook
Ability to use own initiative, discretion, and sensitivity
Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
Ability to work as a team member and autonomously
Excellent communication skills and effective in communicating and understanding patient needs
Clinical IT system user skills and the ability to record accurate notes
Effectively utilise resources
Punctual and committed to supporting the team effort
High levels of integrity and loyalty
Clear, polite telephone manner
Flexible and cooperative
Motivated
Understanding of safeguarding adults and children
Knowledge of and ability to work to key policies and procedures

Desirable

Problem solver with the ability to process information accurately and effectively, interpreting data as required
Good organisational skills
Chaperone procedure
Demonstrate personal accountability, emotional resilience and work well under pressure

Person Specification

Qualifications

Essential

A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

NVQ Level 2 in Health and Social Care

Experience

Essential

Experience of working with the general public

Desirable

Experience of working in a healthcare setting
Experience of administrative duties

Knowledge and Skills

Essential

Excellent communication skills and effective in communicating and understanding patient needs
Competent in the use of MS Office and Outlook
Ability to use own initiative, discretion, and sensitivity
Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
Ability to work as a team member and autonomously
Excellent communication skills and effective in communicating and understanding patient needs
Clinical IT system user skills and the ability to record accurate notes
Effectively utilise resources
Punctual and committed to supporting the team effort
High levels of integrity and loyalty
Clear, polite telephone manner
Flexible and cooperative
Motivated
Understanding of safeguarding adults and children
Knowledge of and ability to work to key policies and procedures

Desirable

Problem solver with the ability to process information accurately and effectively, interpreting data as required
Good organisational skills
Chaperone procedure
Demonstrate personal accountability, emotional resilience and work well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gordon Street Surgery

Address

72 Gordon Street

Burton-on-trent

Staffordshire

DE14 2JA

United Kingdom

Employer's website

https://www.gordonstreetsurgery.nhs.uk (Opens in a new tab)

Employer details

Employer name

Gordon Street Surgery

Address

72 Gordon Street

Burton-on-trent

Staffordshire

DE14 2JA

United Kingdom

Employer's website

https://www.gordonstreetsurgery.nhs.uk (Opens in a new tab)

FedBucks Ltd

Operations and Workforce Lead Phoenix Health PCN

FedBucks Ltd View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 15 per year

Posted 1 month(s) ago

Reference: E0093-26-0049

Job summary

Phoenix Health Primary Care Network

Salary: £19,500 per annum

Hours: 25 hours per week

Base: Across PCN Practice Locations and Bucks

NHS Pension

25 days annual leave plus bank holidays pro rata

Employee Assistance Programme with 24/7 confidential support

For a full job description please email: [email protected]

The PCN Operations & Workforce Lead will play a key role in supporting the effective delivery of Primary Care Network (PCN) priorities through strong operational leadership, workforce coordination and project delivery.

Working closely with the Clinical Director, PCN Manager and Practice Managers, the postholder will lead on workforce planning, deployment and optimisation, ensuring that PCN resources are utilised effectively to meet the needs of patients, practices and the wider network.

Main duties of the job

The role will focus on the operational delivery of PCN services, workforce development, project implementation and performance monitoring, helping to ensure that network priorities are delivered efficiently and in line with local and national objectives.

The postholder will work collaboratively across member practices and with key stakeholders to support service improvement.

About the PCN

Phoenix Health PCN brings together three GP practices across Buckinghamshire working collaboratively to deliver more coordinated, accessible, and proactive healthcare for our local communities.

Our multidisciplinary team includes Health and Wellbeing Coaches, Clinical Pharmacists who support safe and effective medicines management, Pharmacy Technicians who assist with repeat prescribing and medication reviews, Care Coordinators who help patients navigate health and social care services, and Paramedics who provide timely assessment and urgent care within the community.

As demand grows and the needs of our population become increasingly complex, we are committed to strengthening our workforce further. We aim to expand our team with dedicated professionals who can help us provide tailored support to our most vulnerable patients such as those who may struggle with long-term conditions, frailty, social isolation, or barriers to accessing care. Our goal is to enhance continuity of care, improve patient outcomes, and ensure that everyone receives the right care at the right time.

About us

FedBucks is a not-for-profit GP federation of 45 GP practices covering a population of over 550,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services.

As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.

The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.

Details

Date posted

26 August 2026

Pay scheme

Other

Salary

£15 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

E0093-26-0049

Job locations

Unity Health

5 Station Road

CHINNOR

Oxfordshire

OX39 4PX

United Kingdom

Haddenham Medical Centre

Stanbridge Road

Haddenham

Bucks

HP17 8JX

United Kingdom

Cross Keys Practice

60 High Street

PRINCES RISBOROUGH

Buckinghamshire

HP27 0AX

United Kingdom

Job description

Job responsibilities

Key Responsibilities

Operations and Service Delivery

Coordinate the operational delivery of PCN services and programmes.
Support the implementation of PCN priorities and strategic objectives.
Develop and maintain effective systems and processes to improve efficiency across the network.
Monitor progress against agreed work plans and objectives.
Identify operational risks and escalate issues appropriately.
Support service development and quality improvement initiatives across member practices.

Workforce Planning and Development

Lead workforce planning activities across the PCN.
Coordinate the effective deployment and utilisation of ARRS-funded roles.
Monitor workforce capacity, utilisation and productivity.
Support recruitment, onboarding and retention initiatives.
Work with practices to identify workforce gaps and opportunities for service improvement.
Develop workforce reports and recommendations to inform decision-making.
Support workforce development and training programmes.

Performance and Reporting

Monitor delivery against PCN contractual requirements and agreed priorities.
Analyse workforce, activity and service data to identify trends and opportunities for improvement.
Support the development of performance dashboards and reporting frameworks.
Provide assurance reports to the Clinical Director and PCN Board as required.

Project and Change Management

Coordinate the implementation of new services, initiatives and projects.
Support the delivery of transformation and service redesign programmes.
Track project milestones, risks and outcomes.
Facilitate collaboration between practices and stakeholders to support successful implementation.
Promote a culture of continuous improvement across the network.

Essential

Experience in healthcare, primary care or NHS settings
Experience of workforce planning or operational management
Strong project management and organisational skills
Excellent communication and stakeholder management skills
Ability to analyse and interpret performance data

Desirable

Experience of working with GP practices or Integrated Care Systems.
Knowledge of Primary Care Networks and PCN DES requirements.

Job description

Job responsibilities

Key Responsibilities

Operations and Service Delivery

Coordinate the operational delivery of PCN services and programmes.
Support the implementation of PCN priorities and strategic objectives.
Develop and maintain effective systems and processes to improve efficiency across the network.
Monitor progress against agreed work plans and objectives.
Identify operational risks and escalate issues appropriately.
Support service development and quality improvement initiatives across member practices.

Workforce Planning and Development

Lead workforce planning activities across the PCN.
Coordinate the effective deployment and utilisation of ARRS-funded roles.
Monitor workforce capacity, utilisation and productivity.
Support recruitment, onboarding and retention initiatives.
Work with practices to identify workforce gaps and opportunities for service improvement.
Develop workforce reports and recommendations to inform decision-making.
Support workforce development and training programmes.

Performance and Reporting

Monitor delivery against PCN contractual requirements and agreed priorities.
Analyse workforce, activity and service data to identify trends and opportunities for improvement.
Support the development of performance dashboards and reporting frameworks.
Provide assurance reports to the Clinical Director and PCN Board as required.

Project and Change Management

Coordinate the implementation of new services, initiatives and projects.
Support the delivery of transformation and service redesign programmes.
Track project milestones, risks and outcomes.
Facilitate collaboration between practices and stakeholders to support successful implementation.
Promote a culture of continuous improvement across the network.

Essential

Experience in healthcare, primary care or NHS settings
Experience of workforce planning or operational management
Strong project management and organisational skills
Excellent communication and stakeholder management skills
Ability to analyse and interpret performance data

Desirable

Experience of working with GP practices or Integrated Care Systems.
Knowledge of Primary Care Networks and PCN DES requirements.

Person Specification

Qualifications

Essential

Educated to GCSE Standard
Evidence of continuing professional development.

Experience

Essential

Experience of operational management within healthcare, primary care, NHS or a comparable environment.
Experience of workforce planning, coordination or resource management.
Experience of leading projects and service improvement initiatives.
Experience of working with multiple stakeholders and managing competing priorities.
Experience of analysing and interpreting performance data.

Skills and knowledge

Essential

Excellent organisational and planning skills.
Strong project and programme management abilities.
Ability to build effective relationships across organisations.
Strong communication and influencing skills.
Ability to interpret data and produce meaningful reports.
Strong problem-solving and decision-making skills.
Good understanding of workforce challenges within primary care.

Desirable

Knowledge of Primary Care Networks and PCN DES requirements.
Understanding of the Additional Roles Reimbursement Scheme (ARRS).
Experience of workforce transformation programmes.
Experience of working with GP practices or Integrated Care Systems.

Personal Attributes

Essential

Proactive and self-motivated.
Collaborative and relationship focused.
Adaptable and resilient.
Solution-oriented with a focus on delivery.
Committed to improving patient services and supporting primary care teams.
Full clean driving licence, ability to travel across sites

Person Specification

Qualifications

Essential

Educated to GCSE Standard
Evidence of continuing professional development.

Experience

Essential

Experience of operational management within healthcare, primary care, NHS or a comparable environment.
Experience of workforce planning, coordination or resource management.
Experience of leading projects and service improvement initiatives.
Experience of working with multiple stakeholders and managing competing priorities.
Experience of analysing and interpreting performance data.

Skills and knowledge

Essential

Excellent organisational and planning skills.
Strong project and programme management abilities.
Ability to build effective relationships across organisations.
Strong communication and influencing skills.
Ability to interpret data and produce meaningful reports.
Strong problem-solving and decision-making skills.
Good understanding of workforce challenges within primary care.

Desirable

Knowledge of Primary Care Networks and PCN DES requirements.
Understanding of the Additional Roles Reimbursement Scheme (ARRS).
Experience of workforce transformation programmes.
Experience of working with GP practices or Integrated Care Systems.

Personal Attributes

Essential

Proactive and self-motivated.
Collaborative and relationship focused.
Adaptable and resilient.
Solution-oriented with a focus on delivery.
Committed to improving patient services and supporting primary care teams.
Full clean driving licence, ability to travel across sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

Unity Health

5 Station Road

CHINNOR

Oxfordshire

OX39 4PX

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Employer details

Employer name

FedBucks Ltd

Address

Unity Health

5 Station Road

CHINNOR

Oxfordshire

OX39 4PX

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Gordon Street Surgery

GP Assistant

Gordon Street Surgery View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 27,485 per year

Posted 1 month(s) ago

Reference: A1320-26-0006

Job summary

We are looking for a skilled and motivated GP Assistant to join Gordon Street Surgery and work closely with our Lead GP within a GP-Consultant led model of care.

This is a key role for someone with strong GP practice administrative expertise who wants to be at the heart of clinical decision-making and service delivery. You will play an integral part in supporting high-quality patient care by combining advanced primary care administration with delegated clinical support, helping to free up GP time and improve patient access.

If you enjoy working proactively, are confident navigating the complexities of GP systems and workflows, and want to be part of a forward-thinking practice that values innovation, inclusivity and wellbeing, this role offers a rewarding next step in your career.

Main duties of the job

The GP Assistant will primarily support the Lead GP and wider clinical team by ensuring smooth, efficient day-to-day clinical, administration and patient care processes.

Key aspects of the role include managing and coding clinical correspondence, supporting patient pathways, maintaining accurate clinical records, and working closely with clinicians to streamline workflows. The role also includes delegated clinical support tasks, depending on experience, with full training provided for candidates who are keen to develop clinical skills.

This is a varied and dynamic role requiring excellent organisational skills, attention to detail, and a strong understanding of how primary care operates.

About us

Gordon Street Surgery is a forward-thinking, innovative GP practice that enjoys working in new and progressive ways. We are proud to operate a GP-Consultant led model, focused on maximising clinical expertise, improving patient outcomes, and supporting sustainable primary care.

Our team is inclusive, supportive and collaborative, with a strong emphasis on staff wellbeing, development and work-life balance. We believe that people do their best work when they feel valued, supported, and given opportunities to grow.

We actively encourage learning, welcome new ideas, and support our staff to develop both clinically and professionally. Joining Gordon Street Surgery means becoming part of a practice that is ambitious about the future of general practice while remaining deeply committed to compassionate, patient-centred care.

Details

Date posted

26 August 2026

Pay scheme

Other

Salary

£27,485 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A1320-26-0006

Job locations

72 Gordon Street

Burton-on-trent

Staffordshire

DE14 2JA

United Kingdom

Job description

Job responsibilities

The post-holder is a GP Assistant or Medical Assistant.

The post-holder will report to the Practice Manager and the Clinical Lead, supporting the GP team to ensure the efficient provision of medical services and clinics by performing several more routine administrative and clinical duties. This will allow the GPs to utilise their own time more effectively towards greater patient focused activities.

Additionally, this role will support both the nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the entitled patient population.

Utilising the NHS Health Education England GPA Competency Framework, the post-holder working within general practice/primary care will provide capabilities within care, administration, clinical, communications and health records management.

Primary key responsibilities

The following are the core responsibilities of the GP Assistant in delivering health services. There may be, on occasion, a requirement to carry out other tasks and this will be dependent upon factors such as workload and staffing levels:

a. Provide support to GPs by taking patient history and baseline observations prior to the patient seeing the GP

b. Completing simple clinical observations / investigations as directed locally, such as dipstick urine, blood pressure, ECG and phlebotomy

c. Facilitate routine and 24-hour BP monitoring, advising patients accordingly

d. Carry out BMI checks as directed

e. Act as a chaperone as required

f. When trained, to support the GP with immunisations

g. Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.

h. Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes

i. Support the delivery of QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives

j. Support practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments.

k. Explain treatment procedures to patients

l. Develop and agree a personal development plan utilising a reflective approach to practice, operating under appropriate clinical supervision

m. Support GPs in liaising with external agencies such as helping to arrange patient admission while the GPs continue with the consultation.

n. Provide coordination and navigation for people and their carers across health and care services, working closely with Social Prescribing Link Workers, health and wellbeing coaches, and other primary care professionals

o. Undertake all mandatory training and induction programmes

p. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

q. Contribute to public health campaigns (e.g., flu clinics) through advice or direct care, including opportunistic health promotional programmes

r. Support patients to adopt health promotion strategies that promote healthy lifestyles and apply principles of self-care

s. Review the latest guidance ensuring the organisation conforms to NICE, CQC etc.

t. Be responsive to the changing needs of patients and service provision in terms of scope and nature of clinical practice

u. Prioritise, organise and manage own workload in a manner that maintains and promotes quality

v. To produce accurate, contemporaneous and complete clinical records

w. Support in the delivery of enhanced services and other service requirements on behalf of the organisation

x. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

y. Participate in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss event

z. Contribute to and embrace the spectrum of clinical governance

aa. Maintain a clean, tidy, effective working area at all times