Job description

Job responsibilities

Clinical Rotas

Working with Site Manager (SM) to create rotas and maintain them; planning ahead (at least 4 weeks) for annual leave and study leave; finding solutions for sickness and short notice absences. Bringing to SMs attention if unable to find solutions

With SM liaise with GPs, ANPs, Nurses, and other clinicians to ensure safe working at all times. (Minimum/Safe Working Policy)

Reception/Admin Rota

Create and maintain weekly rotas; planning ahead (at least 4 weeks) for annual/other leave; finding solutions for sickness and short notice absences. Bringing to SMs attention if unable to find solutions.

Keep Operations Managers Reception/Admin Baseline rota of work patterns and hours up to date.

Annual Leave Approval

Manager rights on HR System to approve annual leave requests from Reception/Admin staff

Manager rights on HR Systemto approve annual leave requests from GPs in the absence of the SM

Transitional HR/Finance

Supervision of Reception/Admin team

Complete sickness reports for reception/admin team on HR System

Complete Return to Work Interviews and record on HR Systemfor Reception/Admin staff

Identify Training needs of Reception/Admin staff and provide mentoring where needed

Monitor/audit mandatory training on BlueStream Academy of Reception/Admin staff

Assist SM with annual appraisals of Reception/Admin staff

Assist SM with Inductions and Probations for new Reception/Admin staff

Assist SM with monthly payroll, checking overtime, sickness and any additional hour/pay for the SM to sign off before sending to Finance

Governance and Compliance

Health & Safety monthly checks to ensure that fire alarm and water checks etc., are being done; ensure actions from Hazard/Incident reports are completed and forwarded to SM, ownership of maintenance reporting, ensuring actions are completed

Information Governance checks on weekly and/or monthly basis to ensure prescription governance is being adhered to including resolution, logging and destruction of error prescriptions and reporting back to SM to confirm completed; ensuring security of prescriptions at all times.

Ensuring confidentiality of patient information within the reception team at all times

Communication/Team Meetings

To act as the communication link for the reception/admin team ensuring all staff are updated appropriately; including Alerts, Notice Board Updates, PHE Promotions, changes to ways of working, templates etc.

Regular team meetings with reception/admin team; feeding back issues and areas of concern to the SM and leading the team meeting in the absence of the SM

Ensure standard agenda, notes and action plans are in place

Process Improvement

To be proactive in identifying opportunities for improvement, working with the SM and Operations Manager to enable appropriate change

Escalations

Support the reception team with resolving complex queries or patient concerns in a timely manner

Sending the initial response letter to all formal complaints received and bring to SMs attention

Work with the SM to investigate all reception/administration complaints, finding solutions to reach a satisfactory outcome

Work with the SM to investigate significant events involving reception/admin and share learning outcomes with the team

Support reception team to identify occurrences of zero tolerance behaviour and escalating this at an early stage

Cross Site Working

Enable cross site working for reception/admin staff with buddy site

Work closely with Senior Receptionist at buddy site

Patient Services

Ensure good customer service from reception/admin team at all times

Manage patient expectations by being clear and honest in what we can do

Have an understand of QOF, UPO and Enhanced Services and support SM with these activities when required

Support

To support the SM and Ops Manager as and when required

Person Specification

Experience

Essential

• Excellent knowledge of primary care clinical and IT systems
• Exceptional interpersonal skills
• Experience in managing people

Desirable

• Experience of working in a GP practice
• Experience of rota management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GPS Healthcare

Address

Tanworth Lane Surgery

Tanworth Lane

Shirley

Solihull

West Midlands

B90 4DD

United Kingdom

Employer's website

https://www.gpshealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Clinical Responsibilities (ARRS-aligned)

• Conduct structured medication reviews (SMRs) for patients with complex needs, including:
• Polypharmacy
• Frailty
• Long-term conditions
• Care home residents
• Provide clinical advice on prescribing, medicines optimisation, and deprescribing.
• Manage medication-related queries from patients and clinical staff.
• Support chronic disease management clinics in line with agreed protocols.
• Undertake medication reconciliation following hospital discharge.
• Identify and manage medicines-related safety issues and risks.
• Prescribe medicines independently (where appropriately qualified and authorised).

Medicines Optimisation & Safety

• Support safe, effective, and cost-effective prescribing across the PCN.
• Promote evidence-based prescribing and adherence to local and national guidelines.
• Support QOF, IIF, and PCN service delivery priorities where appropriate.
• Contribute to reduction of medicines waste and prescribing variation.
• Support implementation of prescribing policies and formularies.

Multidisciplinary Team Working

• Work collaboratively with GPs, nurses, paramedics, and other ARRS roles.
• Participate in MDT meetings, care planning, and PCN clinical discussions.
• Liaise with community pharmacies, secondary care, and wider healthcare teams.
• Support education and advice to practice staff on medicines-related issues.

Operational Responsibilities

• Work flexibly across PCN practices in line with service need.
• Accurately record all patient contacts and interventions on the clinical system - SystmOne.
• Ensure all activity is coded appropriately to support ARRS reporting and funding assurance.
• Adhere to PCN and practice policies, including safeguarding, infection control, and information governance.

Clinical Governance & Quality

• Maintain professional registration with the General Pharmaceutical Council (GPhC).
• Work within ARRS role scope and PCN governance arrangements.
• Participate in audit, quality improvement, and service evaluation.
• Comply with safeguarding, health & safety, and data protection requirements.
• Participate in incident reporting and reflective learning.

Education, Training & Development

• Complete and maintain the Primary Care Pharmacy Education Pathway (PCPEP) if required.
• Maintain ongoing Continuing Professional Development (CPD).
• Participate in supervision, appraisal, and PCN development programmes.
• Support training and development of colleagues where appropriate.

Person Specification

Qualifications

Essential

• Registered Pharmacist with the General Pharmaceutical Council (GPhC)
• Eligible for employment under the ARRS scheme
• Relevant post-registration experience
• Ability to work autonomously and make clinical decisions
• Strong communication and interpersonal skills
• Ability to work across multiple practice sites
• Good IT skills and ability to use GP clinical systems

Desirable

• Experience working in primary care or general practice
• Independent prescribing qualification
• Experience working within a PCN or MDT environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oakridge Park Medical Centre

Address

Nexus MK PCN - Scorpio House

Rockingham Drive

Milton Keynes

MK14 6LY

United Kingdom

Employer's website

https://www.oakridgeparkmedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Professional

- Work effectively as part of the Multi-Disciplinary Team within the Primary Care Network and wider GP network

- Apply risk assessment and management principles to all clinical work

- Exercise initiative and independence in carrying out delegated activities at a Professional level

- Provide clinical and administrative support to the MDT as required

- Effectively triage referrals and signpost to relevant professions within the Primary Care Network

Person Specification

Essential Knowledge and Skills

- Excellent organisational and time management skills with ability to prioritise tasks

- Strong communication skills including good written English

- Comprehensive understanding of the Occupational Therapy role

- Ability to follow local lone working policies and procedures

Essential Experience

- Experience working in healthcare settings

- Experience supporting needs associated with activities of daily living

- Proven ability to work independently

- Experience working within multi-disciplinary teams

- Previous experience supporting Occupational Therapists/Physiotherapists

Essential Qualifications and Requirements

- NVQ Level 3 in Health or equivalent qualification

- Proficiency in Microsoft Office applications

- Evidence of continued professional development

- Access to own vehicle with business insurance for community/home visits

- Demonstrated computer literacy

Desirable Criteria

- Knowledge of therapeutic interventions for adults with frailty, long-term and complex medical conditions

- Awareness of relevant healthcare legislation

- Experience in delivering therapy groups

- Community healthcare experience

Working Conditions

- The role involves working in community and clinical settings

- Regular travel between sites and patient homes required

- Flexible working may be required to meet service needs

Additional Information

This post is subject to the usual NHS employment checks including DBS clearance, occupational health clearance, and satisfactory references.

Person Specification

Qualifications

Essential

• Essential Qualifications and Requirements
• - NVQ Level 3 in Health or equivalent qualification
• - Proficiency in Microsoft Office applications
• - Evidence of continued professional development
• - Access to own vehicle with business insurance for community/home visits
• - Demonstrated computer literacy

Desirable

• Desirable Criteria
• - Knowledge of therapeutic interventions for adults with frailty, long-term and complex medical conditions
• - Awareness of relevant healthcare legislation
• - Experience in delivering therapy groups
• - Community healthcare experience

Working conditions and DBS

Essential

• Working Conditions
• - The role involves working in community and clinical settings
• - Regular travel between sites and patient homes required
• - Flexible working may be required to meet service needs
• Additional Information
• This post is subject to the usual NHS employment checks including DBS clearance, occupational health clearance, and satisfactory references.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oakridge Park Medical Centre

Address

Nexus MK PCN - Scorpio House

Rockingham Drive

Milton Keynes

MK14 6LY

United Kingdom

Employer's website

https://www.oakridgeparkmedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The PCN Pharmacy Technician will support medicines optimisation and safe, effective prescribing across five GP practices within the PCN. The post holder will work as part of the multidisciplinary primary care team, supporting GPs, pharmacists, nurses, and other healthcare professionals to improve patient outcomes, reduce medicines-related risk, and contribute to efficient practice systems. - Job description attached

Person Specification

Qualifications

Essential

• Experience working in primary care, general practice, or community pharmacy
• Good understanding of repeat prescribing systems
• Knowledge of medicines optimisation and prescribing safety
• Ability to work independently and as part of a multidisciplinary team
• Excellent communication and organisational skills
• IT literate clinical system SystmOne desirable

Desirable

• Previous experience working in General Practice or PCN
• Experience with medication reviews and medicines reconciliation
• Understanding of QOF IIF and PCN contractual requirements
• Accuracy checking qualification (ACT)
• Experience working across multiple sites

Experience

Essential

• Experience working in primary care, general practice, or community pharmacy
• Good understanding of repeat prescribing systems
• Knowledge of medicines optimisation and prescribing safety
• Ability to work independently and as part of a multidisciplinary team
• Excellent communication and organisational skills
• IT literate clinical system SystmOne desirable

Desirable

• Previous experience working in General Practice or PCN
• Experience with medication reviews and medicines reconciliation
• Understanding of QOF, IIF and PCN contractual requirements
• Accuracy checking qualification (ACT)
• Experience working across multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oakridge Park Medical Centre

Address

Nexus MK PCN - Scorpio House

Rockingham Drive

Milton Kenyes

mk14 6ly

United Kingdom

Employer's website

https://www.oakridgeparkmedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

• Supervise and support the reception and administration team on a daily basis.
• Act as the first point of contact for reception staff queries, providing advice and guidance where appropriate.
• Prepare, maintain and monitor reception staff rotas to ensure adequate staffing levels.
• Review annual leave requests and support workforce planning to maintain service provision.
• Assist with arranging cover for sickness absence and other staffing shortages.
• Support the Practice Management Team with the day-to-day operational running of the practice.
• Promote and maintain high standards of customer service, ensuring patients receive a professional, courteous and efficient service.
• Assist with the induction, training and ongoing development of reception staff.
• Monitor reception processes and identify opportunities for service improvement.
• Carry out reception duties, including booking appointments, answering telephone calls, greeting patients, processing registrations and responding to enquiries.
• Undertake general administrative duties as required.
• Use EMIS Web and Docman confidently and accurately.
• Support referral processing, workflow management and clinical coding where appropriately trained.
• Ensure patient information is handled confidentially and in accordance with GDPR, Information Governance and practice policies.
• Deal professionally with challenging situations and escalate issues where appropriate.
• Work collaboratively with all members of the multidisciplinary team.
• Comply with all practice policies, including Health and Safety, Equality and Diversity, Safeguarding and Confidentiality.
• Participate in mandatory training, appraisal and continuing professional development.
• Undertake any other reasonable duties appropriate to the role as requested by the Practice Management Team.

Person Specification

Qualifications

Essential

• Current experience working within General Practice.
• Excellent knowledge of reception and administrative procedures.
• Experience using EMIS Web.
• Experience using Docman.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to prioritise workload and work under pressure.
• Ability to lead, motivate and support colleagues.
• Professional, reliable and positive approach to problem-solving.
• Ability to work independently and as part of a team.
• Flexible approach to working hours and operational requirements.
• Commitment to delivering excellent customer service and patient care.
• Understanding of patient confidentiality, GDPR and Information Governance.

Desirable

• Previous experience supervising or managing staff.
• Experience of preparing and managing staff rotas.
• Experience of reviewing annual leave requests and workforce planning.
• Referral processing experience.
• Clinical coding experience.
• Experience of training or mentoring colleagues.
• Knowledge of NHS primary care performance standards and practice procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park View Medical Centre

Address

66 Delaunays Road

Manchester

M8 4RF

United Kingdom

Employer's website

https://www.parkviewmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key partners and communication

Develop excellent working relationships with the all partners, wider service networks including the High Intensity Use service teams, voluntary sector, GP practices, adult social care, hospitals, community pharmacists and other members of the MDT and the NWL HIU Programme

Build and maintain effective relationships with Information, Advice and Guidance Services

Share learnings from the project with community based staff to promote safe practice and sustainability

Maintain good communication with clients and, where appropriate, their families/carers

Present highly complex information about the project, initiatives and service providers to a wide range of stakeholders in a formal setting

To produce marketing materials, attend event and outreach where necessary to promote the service

Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary

SERVICE DELIVERY

Work with commissioner colleagues and the wider HIU staff workforce, to support a review of local demand for this cohort (i.e. Primary Care and A&E services)

Act as the central point of contact for all referrals to the community/Primary Care HIU service aspect

Provide information, advice and guidance to referred stakeholders including signposting where appropriate

Support clinical staff to develop and upload personalised plans with clients to IT systems (i.e. Universal Care Plans, personalised care plans)

Develop and maintain a patient database

Engage with NWL GP practices and Primary Care Networks on a regular basis

To monitor developments within Primary Care and for HIU services at a national-level and to ensure that this is fed in, where possible to local activity.

Adhere to all relevant internal policies and procedures and ensure compliance with data Protection, Health and safety and safeguarding policy and best practice

To operate in a highly political and sensitive environment

Constantly strive for providing efficient, high quality care to identify underlying issues relating to demand and barriers for patients

Appropriately handle confidential and sensitive patient information

Determine links to existing projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements building in contingency as necessary

Where required, support the HIU workforce to produce tools and models for client engagement that address wellbeing, asset mapping, signposting, empowerment, and self-help

Monitoring, report and evaluation

Plan, develop and implement methods and processes with the HIU workforce, to support the evaluation of service demand and patient outcomes

Monitor and evaluate the effectiveness of the service against agreed targets

Support the development of quarterly and annual reports for the service, including information that demonstrates the qualitative and quantitative benefits delivered

Document any gaps in service provision for the High Intensity Use cohort

Drafting reports and summarising issues, patient outcomes, and providing progress reports for NWL HIU Programme (i.e. NWL Integrated Care Board)

Person Specification

SKILLS/ ABILITIES

Essential

• Proven record of excellent written and verbal communication and
• interpersonal skills.
• Good organisational and time management skills.
• Able to prioritise and manage own workload and show initiative to complete tasks independently and with multi-disciplinary teams.
• Excellent motivational and influencing skills.
• Proficient in Microsoft applications and familiar with IT systems.
• Strong analytical and judgement skills. Able to interpret information and present results in a clear and concise manner.
• High level of self-motivation, drive for performance and improvement, and flexibility in approach.

Desirable

• A commitment to improving patient care.
• Experience providing advice/signposting to staff.
• Long-term conditions training
• Welfare Rights basic training
• Vulnerable adults awareness
• Car user (to travel between more than one GP practice) when required

Experience

Essential

• Experience of administrative duties.
• Able to demonstrate a clear understanding of working with confidential information
• and an understanding of service user confidentiality.
• Worked in a multi-disciplinary setting where influence and negotiation is required.
• Knowledge/familiarity with medical terminology.
• Worked in a busy and demanding environment whilst delivering in a timely manner.

Desirable

• Previous experience of working in a clinical healthcare setting.
• Experience of working with patients with mental health and/or addictions.
• Experience in use of databases.

Qualifications

Essential

• English and Maths GCSE.
• Specialist knowledge/interest acquired through training and extended courses related to healthcare.

Desirable

• Can demonstrate knowledge of health inequalities and health disparities. Understanding of health and social care processes and current issues facing the NHS.
• Knowledge of homelessness, substance misuse and mental health.
• An understanding of the local borough population.
• Knowledge on how to access social support in the clients local area and how to access support.

Communication Skills

Essential

• Ability to establish credibility and develop and maintain effective working relationships with both clients and the wider team.
• Excellent inter-personal, communication, negotiation and influencing skills.

Desirable

• Strong sense of commitment to openness, honesty and integrity in undertaking the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West London GP Federation

Address

Community Clinic 2,

St Charles Centre for Health & Wellbeing,

Exmoor Street, London,

London

W10 6DZ

United Kingdom

Employer's website

https://westlondongpfederation.com/ (Opens in a new tab)

Job description

Job responsibilities

Are you a Social Worker looking to join a company that values and recognises you? If so, join the team at Thornford Park in Thatcham and help people in their recovery journey to develop new skills and build a brighter future. Working alongside the multidisciplinary team, you will manage and support a caseload of forensic service users with mental health conditions. You will be responsible for assessments, CPA reports, Mental Health Tribunals, Managers Hearings and will be requested to supervise junior staff members. As a senior member of the team, you will lead and promote child and adult safeguarding and will empower recovery to encourage service users to engage in their care plans and achieve their goals. Working as part of a multidisciplinary team, you will be supported regionally and will have access to a variety of training and online courses to support your career development and growth. Other responsibilities include:

• Lead the multidisciplinary teams on non-medical mental capacity issues and best interest decisions
• Liaising with external agencies to enable them to fulfill their statutory duties, for example: MAPPA, Local Authority Social Services, Police and Probation
• Supporting carers and families of detained patients

To be successful in this role, you'll need:

• A Social Work qualification
• Registration with Social Work England.
• Have a good working knowledge of the relevant legislation
• Have experience of working in a similar environment

Where you will be working

Location: Thornford Park, Crookham Hill, Thatcham, Berkshire, RG19 8ET

Thornford Park offers a seamless integral pathway supporting and empowering service users in their recovery and rehabilitation. The medium, low secure and rehabilitation wards, as well as a psychiatric intensive care units (PICUs) are all set within 21 acres in the Berkshire countryside.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £31,000 - £35,000
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free/subsidised meals and onsite free parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• A Social Work qualification, Registration with Social Work England, Good working knowledge of relevant legislation, Experience of working in a similar environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Thatcham

RG19 8ET

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you a motivated Occupational Therapist looking for a role that offers autonomy, flexibility, and the opportunity to make a meaningful impact across specialist services?

We are seeking a Regional Occupational Therapist to join our established Regional Occupational Therapy team, supporting up to four specialist services within our Learning Disability and Autism division. Reporting to the Regional Lead Occupational Therapist, you will benefit from regular supervision, professional support, and opportunities to collaborate with fellow Occupational Therapists, while enjoying the autonomy to manage your own workload and shape Occupational Therapy provision across multiple sites.

This role combines the flexibility of home working, regional travel, and clinical leadership with the support of an experienced and collaborative professional team. This creates an excellent opportunity for an Occupational Therapist who enjoys independent working but values strong professional support and teamwork.

This is a regional role covering services across Yorkshire & Humber, the Midlands, Nottinghamshire, and Lincolnshire.

Site allocation will be discussed and agreed based on the successful candidate's location, enabling a practical and sustainable travel arrangement. The role combines regular site visits with the flexibility of home working between visits.

What you will be doing

As a Regional Occupational Therapist, you will:

• Deliver high-quality Occupational Therapy assessments and interventions.
• Provide specialist OT advice, recommendations, and clinical guidance.
• Produce professional reports, assessments, and documentation.
• Complete risk assessments and develop protocols relating to equipment and therapeutic activities.
• Support service managers, multidisciplinary teams, and support staff with specialist occupational therapy input.
• Deliver training and education to staff teams to promote best practice.
• Recommend and advise on appropriate aids, adaptations, and physical healthcare interventions where required.
• Contribute to service development and the ongoing enhancement of occupational therapy provision.
• Manage your own workload and work autonomously across multiple services.

About the role

• Regional position covering up to four services.
• Requirement to travel regularly between services.
• Four site visits expected per week.
• Home working between visits.
• Flexible and autonomous working arrangement.
• Annual car allowance of £5,000.
• Mileage expenses paid.
• Full UK driving licence and access to a vehicle are essential.

What you will bring

To be successful in this role, you will have:

• Degree or Diploma in Occupational Therapy.
• Current HCPC registration.
• Experience completing occupational therapy assessments and interventions.
• Excellent communication and report-writing skills.
• The ability to work independently and manage a varied workload.
• Strong clinical reasoning and problem-solving skills.
• A passion for supporting individuals with learning disabilities, autism, and complex needs.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual salary of £31,000
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free onsite parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• Degree or Diploma in Occupational Therapy, Current HCPC registration, Experience completing occupational therapy assessments and interventions, Excellent communication and report-writing skills, The ability to work independently and manage a varied workload, Strong clinical reasoning and problem-solving skills, A passion for supporting individuals with learning disabilities, autism, and complex needs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Grimsby

DN37 0AA

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To provide a professional, efficient and welcoming reception service to patients, carers and visitors attending Pelham Medical Practice. The post holder will act as an important first point of contact for patients and will support the clinical and administrative teams in the delivery of a high-quality primary care service.

The post holder will be required to work flexibly across the practice sites and demonstrate a commitment to providing excellent patient care and customer service at all times.

Key Responsibilities and Duties

Reception and Patient Services

Provide a friendly, professional and welcoming reception service to all patients and visitors.

Receive and respond to telephone calls, enquiries and requests in a polite, helpful and sensitive manner.

Book, cancel and amend patient appointments in accordance with practice procedures.

Ensure patients are directed or signposted to the most appropriate service or member of the practice team.

Assist patients with general queries and provide information within the limits of the role.

Deal sensitively and appropriately with patients who may be distressed, anxious or upset.

Maintain a professional and respectful approach when dealing with challenging or difficult situations.

Administrative Duties

Process administrative requests, including prescription requests and other patient correspondence, in accordance with practice procedures.

Maintain accurate and up-to-date patient information and records.

Scan, process and appropriately distribute incoming correspondence and clinical information.

Complete routine administrative tasks to support the smooth running of the practice.

Liaise effectively with GPs, nurses, healthcare professionals and administrative colleagues.

Follow practice protocols and procedures at all times.

Team Working

Work effectively as part of the wider practice team and contribute to a positive and supportive working environment.

Communicate clearly and professionally with colleagues across all practice sites.

Be flexible and willing to undertake duties appropriate to the role as required.

Work across different practice locations according to service requirements.

Support colleagues during periods of increased workload, staff absence or service pressures.

Confidentiality and Information Governance

Maintain strict patient confidentiality at all times in accordance with practice policies, NHS requirements and data protection legislation.

Ensure that information is handled securely and appropriately.

Adhere to all practice policies and procedures relating to confidentiality, information governance and safeguarding.

Health, Safety and Quality

Comply with practice health and safety policies and procedures.

Report any concerns, incidents or risks to the appropriate member of staff.

Participate in practice training, meetings and development activities as required.

Maintain awareness of and comply with practice policies, including safeguarding, infection prevention and control, equality and diversity, and health and safety.

Contribute to the continuous improvement of services and patient experience.

General

The post holder will be expected to undertake other duties commensurate with the grade and nature of the role as reasonably requested by the Practice Manager or senior member of the practice team.

The duties and responsibilities outlined above are not exhaustive and may be reviewed periodically in line with the changing needs of the practice.

The post holder is expected to demonstrate the values of Pelham Medical Practice through a commitment to patient-centred care, professionalism, confidentiality, teamwork and respect.

Person Specification

Experience

Essential

• Good standard of general education.
• Good standard of written and spoken English.
• Basic to good IT skills and confidence using computer systems.
• Ability to use email, Microsoft Office and other electronic systems effectively.
• Understanding of the importance of confidentiality and data protection

Desirable

• Previous experience working within a GP practice or primary care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pelham Medical Practice

Address

The Grange

17 Pelham Road

Gravesend

Kent

DA11 0HN

United Kingdom

Employer's website

https://www.pelhammedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• A team player with excellent communication skills, compassion and a good bedside manner along with excellent practical, problem solving and decision-making skills
• Enthusiastic and motivated
• Diligent
• Ability to develop effective working relationships on an individual, multi-professional and team basis with all levels of staff
• Ability to travel

And will undertake:

• Patient consultations at home and within the surgery
• Physical examinations
• Diagnosis and treatment of illnesses/ailments
• Health education
• Relevant administration
• Liaising with other healthcare professionals and/or hospitals

Person Specification

Experience

Essential

• Experience in general practice and working in multi-disciplinary team

Desirable

• Experience of using SystmOne
• Experience with Primary Care interfaces such as AskmyGP, Footfall, AccuRx.
• Experience of telephone and video consultations

Qualifications

Essential

• Holder of MBBS or MBChB or BMedSci
• Certificate of Completed Training or pre-decessor
• GMC registration
• On medical performers list
• work permit if applicable

Desirable

• Experience of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Larwood Health Partnership

Address

56 Larwood Avenue

Worksop

Nottinghamshire

S81 0HH

United Kingdom

Employer's website

https://www.larwoodhealthpartnership.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will be responsible for delivering a broad range of general practice nursing services, including health promotion, preventative healthcare, immunisation and vaccination, wound care, screening and long-term condition management.

The Practice Nurse will work collaboratively with GPs, Healthcare Assistants, Clinical Pharmacists, First Contact Physiotherapists and administrative staff to ensure patients receive safe, effective, compassionate and appropriate care.

The post holder will work within their professional competence and the NMC Code, recognising when further advice, support or clinical escalation is required.

The Practice Nurse will undertake a varied programme of clinical consultations and procedures, including:

• General nursing assessments and consultations.
• Routine observations, including blood pressure, pulse, oxygen saturations, temperature, weight and BMI.
• New patient health assessments.
• NHS Health Checks.
• Health promotion and lifestyle advice.
• Cardiovascular risk assessment.
• Smoking cessation and healthy lifestyle support.
• Wound assessment and management.
• Dressings and wound care.
• Suture and clip removal.
• ECG recording.
• Urinalysis and appropriate investigations.
• Blood sampling where trained and competent.
• Spirometry and respiratory assessments where appropriately trained.
• Ear care where appropriately trained.
• Supporting minor illness and appropriate escalation of patients where required.
• Patient education and self-management advice.
• Comply with the practice Infection Prevention and Control policy.
• Follow appropriate hand hygiene procedures.
• Use PPE appropriately.
• Maintain safe clinical environments.
• Dispose of clinical waste and sharps appropriately.
• Maintain appropriate standards of cleanliness and infection control within the treatment room.
• Report infection control concerns to the appropriate person.

• The Practice Nurse will actively promote preventative healthcare and support patients to improve their health and wellbeing.

  This may include:

  • Healthy lifestyle advice.
  • Weight management.
  • Smoking cessation.
  • Alcohol awareness.
  • Exercise and physical activity.
  • Cardiovascular risk reduction.
  • Diabetes prevention and management.
  • Respiratory health.
  • Vaccination awareness.
  • Screening programmes.
  • Self-management of long-term conditions.
• Participate in infection control audits where required.

• The Practice Nurse will contribute to the practice's clinical governance programme by:

  • Participating in clinical audits.
  • Contributing to quality improvement projects.
  • Participating in significant event reviews.
  • Identifying opportunities to improve patient care.
  • Following evidence-based clinical guidance.
  • Supporting implementation of national and local healthcare initiatives.
  • Maintaining awareness of relevant changes in primary care.
  • Contributing to practice meetings where appropriate.
  • Supporting the practice to meet CQC, NHS and contractual requirements.

Person Specification

Experience

Essential

• Experience using a clinical software system
• Attention to detail
• Excellent communication skills
• Very organised
• Well presented
• Ability to work under pressure

Desirable

• Experience in an NHS GP Practice
• Experience using EMIS Web
• Diabetes lead experience

Qualifications

Essential

• RCN qualification
• NMC registration
• Cytology trained taking Smears/HPV
• Immunisations child & travel
• Wound care
• Experience with Chronic Disease Reviews

Desirable

• Spirometry
• FeNo trained
• Specialist qualification in Diabetes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hook Surgery

Address

Hook Surgery

The Merritt Medical Centre

CHESSINGTON

Surrey

KT9 2GY

United Kingdom

Employer's website

https://www.hooksurgerychessington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Person Specification

Qualifications and Training

Essential

• General practitioner with MRCGP
• Attendance at courses aimed to support educational development (example: educator courses, Train the Trainer, etc.)
• Pro active approach and evidence of CPD within clinical role
• Applicants should either work in NHS clinical practice (or similar setting) or should have previously undertaken clinical practice within the last 2 years prior to the intended start date of the role

Desirable

• Approved GP trainer or clinical supervisor
• Educational qualification e.g. Postgraduate Certificate in Medical Education, Certificate or diploma in medical education or management

Skills and abilities

Essential

• A strong sense of vision, leadership and ability to innovate.
• Strong Interpersonal communication, written and presentation skills
• Excellent leadership and organisational skills
• Commitment to continuous improvement and innovation in medical education
• Ability to support others (pastoral skills) and to help others develop and progress.

Experience and Knowledge

Essential

• Good working knowledge of the NHS, its structures and processes.
• Demonstrable track record of delivery in service and education.bodies, related NHS organisations and regulatory bodies, including an understanding of healthcare/multi-professional workforce, the Gold Guide and educational theory
• Experience of working with learners and doctors in training in an educational context.
• Experience of clinical and educational leadership including across multi-professional teams.
• Understanding of developments involving the relevant Colleges/Faculties, professional bodies, National Institute for Health Research and academic training, NHS organisations and regulatory bodies.

Desirable

• Previous or current appointment as a leader in healthcare education.
• Previous experience in the recruitment and selection of doctors / learners to educational programmes.
• Awareness of funding streams for healthcare education.
• Understanding of current health, social care and education policy.
• An understanding of healthcare/multi-professional workforce matters.

Behaviours and Values

Essential

• Able to demonstrate NHSE's values and commitment to the values described in the NHS Constitution.
• Commitment to own personal development.
• Commitment to equality, diversity and inclusion.
• Commitment and enthusiasm for education and training
• Adaptable in approach including the flexibility to work in changing environments.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS England

Address

Explorer House

Adanac Drive

Southampton

SO16 0AS

United Kingdom

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Clinical Practice

1. Undertake comprehensive mental health assessments for patients presenting with mild, moderate and complex mental health conditions. This may include patients who are not suitable for NHS Talking Therapies.

2. Deliver autonomous mental health triage within the GP practice, including same-day triage.

3. Assess clinical risk including suicide, self-harm, safeguarding and vulnerability.

4. Develop person-centred management and safety plans.

5. Deliver brief therapeutic and biopsychological interventions and counselling where appropriate within the scope of practice.

6. Provide advice, education and self-management support to patients and carers.

7. Signpost and refer appropriately to secondary care, community mental health teams, crisis services, social prescribing, talking therapies and voluntary organisations.

8. Maintain accurate, contemporaneous clinical records using practice clinical systems.

9. Escalate patients appropriately where urgent psychiatric assessment is required.

Care Coordination

1. Work collaboratively with GPs, Practice Nurses, Social Prescribers, Pharmacists, First Contact Practitioners and wider practice staff.
2. Participate in multidisciplinary team meetings.
3. Coordinate care for patients with complex mental health needs.
4. Support seamless transitions between primary, community and secondary care services.
5. Advocate for patients requiring access to specialist mental health services.

Communication

1. Build therapeutic relationships with patients and families.
2. Communicate sensitive and complex information compassionately.
3. Liaise effectively with external agencies including Community Mental Health Teams, CAMHS, safeguarding teams, social care and voluntary organisations.

Safeguarding

1. Identify safeguarding concerns affecting adults and children.
2. Follow local safeguarding procedures.
3. Participate in safeguarding supervision where required.

Quality Improvement

1. Contribute to service development and transformation within Primary Care.
2. Participate in clinical audit, governance and quality improvement initiatives.
3. Support evaluation of patient outcomes and service effectiveness.

Professional Practice

1. Maintain professional registration.
2. Work within professional code of conduct and ACP framework.
3. Maintain continuing professional development.
4. Participate in clinical supervision and appraisal.
5. Maintain mandatory training requirements.

Working Relationships

The post holder will work closely with:

1. General Practitioners
2. Practice Nurses
3. Physician Associates
4. Clinical Pharmacists
5. Social Prescribers
6. First Contact Practitioners
7. Community Mental Health Teams
8. Talking Therapies
9. CAMHS
10. Crisis Resolution Teams
11. Social Care
12. Voluntary and Third Sector Organisations
13. PCN Clinical Leads

Person Specification

Knowledge

Essential

• 1.Knowledge of common mental health disorders
• 2.Knowledge of severe and enduring mental illness
• 3.Understanding of safeguarding legislation
• 4.Knowledge of Mental Capacity Act
• 5.Understanding of risk assessment and crisis management
• 6.Knowledge of local mental health pathways
• 7.Understanding of integrated care models

Desirable

• 1.Knowledge of BSOL mental health pathways
• 2.Awareness of community and voluntary sector services across Birmingham and Solihull

Values

Essential

• 1.Delivering safe, effective, high-quality care
• 2.Respect and dignity for all patients
• 3.Collaborative multidisciplinary working
• 4.Continuous quality improvement
• 5.Evidence-based practice
• 6.Health promotion and prevention
• 7.Equality, diversity and inclusion

Personal Qualities

Essential

• 1.Compassionate and patient centred
• 2.Professional and accountable
• 3.Flexible and adaptable
• 4.Calm under pressure
• 5.Excellent team player
• 6.Commitment to equality, diversity and inclusion
• 7.Commitment to lifelong learning

Experience

Essential

• 1.Experience undertaking autonomous mental health assessments
• 2.Experience of managing clinical risk
• 3.Experience of multidisciplinary working
• 4.Experience of referral and care navigation across health and social care services
• 5.Experience maintaining accurate electronic clinical records

Desirable

• 1.Minimum two years' post-registration experience working within mental health services
• 2.Experience working within GP practices or Primary Care Networks
• 3.Experience assessing both adult and child/adolescent mental health presentations
• 4.Experience providing brief counselling or biopsychologically informed interventions
• 5.Experience delivering virtual consultations

Other Requirements

Essential

• 1.Ability to travel across GP practices within the PCN locality if required
• 2.Flexibility to meet service needs
• 3.Enhanced DBS clearance

Qualifications

Essential

• 1.Registered healthcare professional (NMC, HCPC or equivalent professional registration
• 2.Master's level qualification or equivalent experience in Advanced Clinical Practice
• 3.Evidence of advanced mental health assessment skills
• 4.Evidence of ongoing Continuing Professional Development
• 5.Safeguarding Level 3 Adults and Children

Desirable

• 1.Independent Prescribing qualification (desirable but not essential depending on profession)
• 2.Advanced Clinical Practice qualification meeting national ACP framework
• 3.Counselling or psychological intervention qualification

Skills

Essential

• 1.Excellent communication and interpersonal skills
• 2.Advanced clinical assessment skills
• 3.Ability to work autonomously
• 4.Excellent risk assessment and decision-making abilities
• 5.Ability to prioritise competing clinical demands
• 6.Effective documentation skills
• 7.Competent IT skills including electronic patient record systems
• 8.Ability to deliver both face-to-face and virtual consultations

Desirable

• 1.Strong organisational and time management skills
• 2.Counselling skills
• 3.Motivational interviewing
• 4.Cognitive Behavioural Therapy informed practice
• 5.Training or mentoring experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Doc Services

Address

West Heath Medical Centre

194-196 West Heath Road

Northfield

Birmingham

West Midlands

B31 3HB

United Kingdom

Employer's website

http://southdocservices.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties specific to role

The duties and responsibilities to be undertaken by the Patient Service Manager may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Deputy Practice Manager or Practice Manager/Director, dependent on current and evolving Practice workload and staffing levels:

Management Duties:

• Supervision of the reception team and function as a whole
• Training of new reception team members in line with departmental/Practice policies and procedures, ensuring staff are comfortable and signed off to the appropriate level.
• Monitoring the Practice appointments system and bookings with appropriate training feedback to staff including, managaging the practice DNA rates.
• Monitoring Reception workload (including Tasks) and feeding back to senior management should the workload exceed safe levels.
• Providing support with planning and implementation of the departmental staff rota
• Attend Practice meetings where required
• Any other reasonable duties as necessary
• Reviewing 1:1s with all the Reception team.
• Ensuring appraisals are completed in a time orderly manner

General Duties:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Taking messages and passing on information
• Filing and retrieving paperwork
• Support with the management of online complaints relating to reception
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers via telephone calls, emails, website and text messaging systems
• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ambulance transport bookings
• Deal with general enquiries and complaints

Working conditions

• Frequent, prolonged VDU use
• Time-pressured environment
• High levels of accuracy and attention to detail essential at all times
• Exposure to distressing situations and written material
• Variable working hours by rota in some practices
• Requirement to wear uniform in some practices

Job Description for all G DOC workers

The job description for all G DOC workers also forms part of your job description.

• Ensure outstanding queries are explained and handed over to next shift, as necessary
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Experience

Essential

• Work in a receptionist role
• Broad knowledge of General Practice

Desirable

• Experience of managing a team

Other

Essential

• Disclosure Barring Service (DBS) check

Desirable

• Evidence of continuing professional development

Personal Qualities

Essential

• Clear, polite telephone manner
• Polite and confident
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Desirable

• GCSE grade 4/C or above in maths & English, or equivalent (if candidate does not hold these qualifications or a recognised equivalent, competency testing may be required)

Skills

Essential

• Excellent communication skills (written and oral)
• Able to manage team members effectively
• Competent in use of SystmOne
• Competent in the use of Office and Outlook
• Ability to follow policy and procedure
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

G DOC Ltd

Address

Pavilion Family Doctors

153A Stroud Road

Gloucester

GL1 5JJ

United Kingdom

Employer's website

https://ghac.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The purpose of the role is to:

Take blood samples and BP readings from patients who are know to have, or are at risk of having, long term health conditions. Complete computer 'check & test' template.

Contact patients to book appointments for reviews of long term health conditions, screening and immunisation or other as required.

Maintain records of call/ recall activity.

Offer general assistance to the Practice team and patients.

You will project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Lead Clinician/ Practice Manager, dependent on current and evolving Practice workload and staffing levels:

Using the clinical records to identify patients in need of vaccination or immunisation, health advice, screening or review.

Contacting by telephone, text or letter.

Provide information on the importance of immunisations, screening, review and 'myth-bust' when faced with misinformation.

Update patient contact details on the clinical record system.

Book appointments.

To be aware of the practice philosophy and to treat patients/ visitors with respect, and tolerance and offer constructive support to colleagues and general public.

To be responsible with other members of the reception team for maintaining and monitoring the Practice appointments system

Processing appointments; including personal, telephone and online requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional

To have working knowledge of the telephone systems (during and after hours) and have an appropriate telephone manner.

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedure

To deal with delegated tasks efficiently, according to guidelines set, and reporting regularly any problems and targets reached as required.

To be aware of all Practice procedures and work in accordance with written protocols

To work flexibly according to the needs of the Practice and provide cover for absent colleagues.

To undertake mandatory and additional training as identified by the practice.

Any other duties, appropriate to the grade, as required by the Practice Manager/ Lead Clinician

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Attend admin meetings as and when required

Attend update courses including mandatory training and any other additional courses the practice sees fit for purpose.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Qualified Phlebotomist.
• Excellent IT skills including Microsoft office, word and excel
• Good general education to GCSE or equivalent, including equivalent grade c or above passes in Maths and English

Desirable

• - Experience in a GP Practice environment
• - EMIS and DOCMAN
• - Completed the Care Certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medicus Health Partners

Address

Carlton House Surgery

28 Tenniswood Road

Enfield

Middlesex

EN1 3LL

United Kingdom

Employer's website

https://www.medicushealthpartners.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are a training practice, use the EMIS Clinical system and have a strong emphasis on proactive teamwork.

The successful candidate will work as part of the clinical team and be responsible for consulting with patients in respect of their continuing medical and nursing needs.

Diabetes reviews skills, to include:

Interpreting results

Starting and adjusting medication

Promoting lifestyle changes

Managing reviews and follow ups

Treatment room skills, to include:

Phlebotomy

ECGs

Removal of sutures/clips

Wound care/dressings

Contraception

Cervical cytology

Child and adult injections

Hypertension management

Keep up to date with current guidelines and attend training updates as agreed with the practice.

Please refer to the uploaded Job Description for further details.