Job description

Job responsibilities

Responsibilities underpinning the role

To develop and facilitate a good working relationship with all local providers of healthcare.

To plan and organise own workload, including audit and project work, and training sessions.

To record personally generated information and maintain a database of information relating to the work done in the practice(s). Personally generated information includes information and records relating to audit and clinical work undertaken by the post holder, reference notes relating to clinical/ technical information. The database includes maintaining up-to-date, detailed records of all work done in practices for which the post holder is accountable.

To maintain registration as a pharmacist and comply with appropriate professional codes.

As appropriate to the post, to maintain and develop professional competence and expertise, keep up to date with medical/therapeutic evidence and opinion, and local and national service, legislation and policy developments, agree objectives and a personal development plan and participate in the appraisal process.

To attend local, regional and national meetings of relevance.

To undertake any other duties commensurate with the post holders grade as agreed with the post holders line manager.

All employees should understand that it is their personal responsibility to comply with all organisational and statutory requirements (e.g. health and safety, equal treatment and diversity, confidentiality and clinical governance).

Person Specification

Qualifications

Essential

• Masters degree in pharmacy (MPharm)

Desirable

• Independent prescriber or is currently working towards gaining an independent prescribing qualification
• Clinical Diploma

Experience

Desirable

• Minimum of 2 years post qualification experience.

Knowledge and Skills

Essential

• An appreciation of the nature of GPs and general practices
• An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing
• Excellent interpersonal, influencing and negotiating skills
• Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences (e.g. patients)
• Is able to plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term conditions.
• Good IT skills
• Able to obtain and analyse complex technical information
• Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors or GPs when appropriate
• Able to work under pressure and to meet deadlines
• Produce timely and informative reports
• Work effectively independently and as a team member
• Demonstrate accountability for delivering professional expertise and direct service provision

Desirable

• Gain acceptance for recommendations and influence / motivate / persuade the audience to comply with the recommendations / agreed course of action where there may be significant barriers
• In depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare

Personal Attributes

Essential

• Able to work under pressure and to meet deadlines
• Produce timely and informative reports
• Gain acceptance for recommendations and influence / motivate / persuade the audience to comply with the recommendations / agreed course of action where there may be significant barriers

Other

Essential

• Self-motivation
• Adaptable
• Full driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Quay Primary Healthcare CIC

Address

Lakeside Surgery

Lakeside Road

Lymm

Cheshire

WA13 0QE

United Kingdom

Employer's website

http://quayhealthcare.org/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: Salaried General Practitioner

REPORTS TO: The Partners Clinically

The Practice Manager Administratively

Job Summary

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients. The post-holder will be expected to work within the primary care team to enhance the service offered to the community, and to manage their illnesses and promote their health. The post-holder will hold a list of patients commensurate with their sessions worked in practice.

Special Requirements of the Post

GMC Registration

Membership of a recognised defence organisation

Inclusion on the Performers list with NHSE

DBS

Clinical Responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards including appropriate coding and use of electronic templates and other electronic systems as agreed.
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Organisation:

Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety which can be found on the practice intranet

• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and coding of patient data
• Contributing to the collection of QOF data and any other targets that the Department of Health or CCG might set
• Attending training, meetings and events organised by the practice or other agencies, where appropriate.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Use the clinical bins and sluice room in accordance with procedure

Leave the consulting room clear and tidy.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for appraisal and revalidation are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

This Job Description will be reviewed periodically and may be amended according to the requirement of health care policies and job requirements. It is intended as a guide to the range of duties covered and should not be regarded as an inflexible specification and is not intended to be exhaustive.

Person Specification

Experience

Essential

• GP Clinical system
• Evidence of learning from Significant Events
• Experience with QOF

Desirable

• EMIS
• Docman
• Anima
• eRS
• Microsoft Office

Qualifications

Essential

• Medical Degree
• GMC registered
• On Performers list
• Enhanced DBS

Desirable

• MRCGP
• Trainer

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hamble Valley Health

Address

Blackthorn Health Centre

Satchell Lane

Hamble

Southampton

SO31 4NQ

United Kingdom

Employer's website

https://www.hamblevalleyhealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Welcoming and assisting patients in person and over the telephone.
• Making and managing patient appointments.
• Dealing with patient enquiries in a helpful and professional manner.
• Processing prescription requests and other administrative tasks.
• Signposting patients to the most appropriate service where required.
• Maintaining accurate and confidential patient records.
• Supporting GPs, nurses and other members of the practice team with administrative tasks.
• Working as part of the wider reception and administration team to ensure the practice runs efficiently.
• Following practice policies and maintaining patient confidentiality at all times.tocol.

Person Specification

Experience

Essential

• Experience of working in a customer-facing or administrative role
• Good verbal and written communication skills
• Friendly, approachable and able to provide a high standard of customer service
• Able to work effectively as part of a busy team
• Good organisational skills with the ability to prioritise and manage workload
• Confident using computers, email and Microsoft Office
• Understanding of the importance of treating patients with dignity, respect and confidentiality
• Understands the importance of confidentiality and data protection.
• Able to remain calm and professional in a busy environment
• Able to use initiative and deal appropriately with routine problems
• Reliable, punctual and committed to the role
• Caring, patient, approachable, professional and positive attitude
• Willing to adapt to changing priorities and support colleagues when required

Desirable

• Previous experience within a GP practice, NHS or healthcare setting
• Experience communicating with a wide range of people
• Experience dealing with sensitive or difficult situations
• Experience working within a multidisciplinary team
• Experience using electronic appointment or administrative systems
• Experience using EMIS Web or other GP practice systems
• Experience working directly with patients
• Previous experience handling confidential or sensitive information
• Experience managing competing demands
• Experience resolving patient or customer queries

Qualifications

Essential

• Good standard of general education, including English and Math (A to C in English and Maths)

Desirable

• NVQ Level 2/3 in Business Administration, Customer Service or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Builth Wells & Llanwrtyd Group Medical Practice

Address

The Surgery

Glandwr Parc

BUILTH WELLS

POWYS

LD2 3DZ

United Kingdom

Employer's website

https://www.builthsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Ensure efficient running of appointment system. Be aware of flow of patients into consulting rooms and advise patients regarding any potential delays.

Help coordinate urgent on the day appointments for patients either by assisting with the online forms or walk-in emergencies.

Respond to all queries and requests for assistance from patients and other visitors.

Participate in Care Navigation, which involves signposting patient to more appropriate health care services.

Take and process new patient registrations.

Safely take samples from patients as per the Sample Handing protocol.

Take subject access requests from patients.

Set up online user accounts.

Ensure that you are familiar with the appointment systems being used for the practice and Primary Care Network appointments.

Book appointments for long term condition recalls as per the patients needs.

Process patient information such as notifications of deaths as per practice protocols.

Receive and transfer telephone calls. Ensure accurate messages are transcribed to the relevant recipient.

To assist with the Practices clerical work as required. This may involve clinical data entry onto the computer, scanning of documents, issuing mail-merge letters, recording and extracting data for audit purposes.

To retrieve and advise patients of their tests results.

To provide holiday and sickness cover for colleagues as required.

This list is not exhaustive and other duties relative to the role may apply.

Person Specification

Qualifications

Essential

• Formal qualifications are not essential.
• Must be smart, polite and confident.
• Must be able to cope under pressure.
• Must be able to use initiative and understand when it is appropriate to do so.
• Have good time management and the ability to work to deadlines.
• Must be well organised and able to follow procedures and guidelines consistently and effectively.
• Must be able to deal with the public and colleagues sensitively and effectively, and have a clear telephone manner.
• Must be articulate and display excellent communications skills.
• Must be able to respect confidentiality.
• Must have a good attendance record
• Have great interpersonal skills.
• Must be computer literate and comfortable with technology, or feel confident to learn these skills.

Desirable

• Desirable
• Previous experience in a busy office environment.
• Previous experience of working in a busy, health environment.
• NVQ Level 2 in Customer Service or equivalent.
• Previous experience of working in a GP or similar setting.

Employer details

Employer name

The Oaks Medical Centre

Address

The Oaks Medical Centre

Hull

East Riding of Yorkshire

HU4 6RF

United Kingdom

Employer's website

https://www.theoaksmedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Key Result Areas & Performance:

1. Provide clinical leadership for the core INT team and support the Principal Pharmacist to develop the service to meet the needs of the PCNs and wider Lewisham INT model of care.

2. To supervise other non-clinical staff within the INT core team, including 1-2 caseworkers, link worker and health coach within the Neighbourhood for which responsible.

3.To deliver patient facing care and conduct multi-morbidity reviews to improve outcomes for patients with complex needs or provide support before needs become acute.

4. Participate in clinical audit to support evaluation of service delivery and inform improvement.

5. To work closely with other members of the core INT team including link workers, key workers, health equity team, GPs and community groups, linking with clinicians and staff within other community and secondary teams within both health and social care to ensure a holistic and multidisciplinary approach to care maintained.

6. Provide medicines management expertise and support to patients, other clinical and non-clinical staff as part of the INT model of care.

7. To practice and promote appropriate evidence-based and cost-effective prescribing and .de-prescribing where appropriate.

8. Provide highly specialist medicines management support and training for GPs, nurses and other members of the multi-disciplinary care team for patients with multi-morbidity in all settings.

9. To support the Principal Pharmacist with development of protocols in collaboration with key stakeholders as necessary to support service delivery.

1. To work with the Principal Pharmacist for INT and other stakeholders to develop and refine service delivery models within the INT programme to support effective delivery of activity across all PCNs/ Neighbourhoods.

2.To work closely with colleagues and other staff involved in the INT programme to promote and embed the role of the INT into local pathways of care.

3.To provide operational and clinical support to developments around multi-morbidity and delivery of the INT model of care.

4. To support the planning and actions required to continuously improve the quality of service provided and ensure a quality improvement approach is taken to medication optimisation and any service development or re-design.

5. To contribute to and support the evaluation of outcome measures associated with the INT service

Clinical Services & Patient Care

1. To act as a clinical role model to other members of the wider MDT and provide direct supervision to non-clinical members within the core team in allocated Neighbourhood(s) to ensure improved outcomes achieved through the provision of holistic, team approach to care, which includes the safe and clinically cost-effective use of medicines.

2. To provide clinical leadership on medicines optimisation in the context of multi-morbidity across the core INT and wider setting.

3.To conduct patient facing and telephone consultations to independently review patients with complex multi-morbidity focusing on optimisation of cardiovascular disease management and improving long-term outcomes.

4. To collaborate with multidisciplinary teams (MDTs) to develop and implement individualised care plans.

5. To provide clinical advice and support to other members of the INT including complex scenarios to ensure a high standard of patient care delivered within the INT framework.

6. To manage complex and non-routine medicines management problems in patients under the INT service, making onward referrals when needed.

7.To demonstrate an intuitive grasp of situations based on knowledge, expertise and understanding and to make decisions about drug therapy with limited information.

8.To work with colleagues to facilitate robust communication and onward referral pathways to support seamless care for patients managed by the INT service where complex medicines and/or other needs are identified.

9. To ensure efficient transfer of information related to complex medicines management needs across care interfaces and reconcile information received to ensure the safe transfer of care for vulnerable patients with complex medicines management needs.

10. To work as an independent prescriber and review medication to ensure that patients medicines are optimised for safety, effectiveness and cost-efficiency in line with competency and agreed scope of practice as approved by the relevant Trust governance process.

Information & Data Management

1. To contribute to the development of quantitative and qualitative performance measures, co-ordinate their use and be involved in disseminating, acting on and sharing learning from information gathered.

2. To participate in the design and collection of clinical audit data, leading implementation in designated areas and participate in research projects to improve the quality of care and inform best practices.

3. To utilise available information from audits, national guidelines, and benchmarking data to influence and implement improvement in service delivery.

4. To work closely with PCNs ensuring seamless integration of patient data for improved care co-ordination.

Staff Management and Education and Training

1. To line manage one to two caseworkers and link workers/health coach within the INT providing supervision, guidance and support to ensure effective teamwork and delivery of goals. This will include matrix working with PCN clinical leads and business managers and leads to effectively manage and co-ordinate team members. This will include supporting appraisals, objective setting and sickness management.

2. To work with the Principal Pharmacist and other leads to identify and support the design and delivery of education and training around the INT service (including medicines optimisation in multi-morbidity and holistic, cost-effective prescribing), to colleagues, and more widely across the system when needed. Training delivery will range from small communications to formal presentations.

3. To participate and contribute to clinical training programmes for trainee professionals across Lewisham where exposure to the INT model would aid learning and practice.

4. To evaluate and ensure continuous development of own professional knowledge and competencies by attendance at in house/external training programmes, and appropriate self- education.

Financial

1. To support and advise relevant leads and GP/primary care prescribers on delivering relevant QIPP, QoF and local targets in relation to medicines optimisation.

2. Toprovide medicines advice regarding the use of cost-effective drugs across the primary and secondary care interface to the relevant stakeholders.

3. To provide a value for money service to contribute to reduction of medicines related readmission of patients with complex medicines management needs by optimising medicines management and communication about medicines across care interfaces.

4. To support the delivery of targets in the general practice setting in relation to medicines optimisation within the quality and outcomes framework and enhanced services in defined areas of multi-morbidity.

Research & Development

1. To participate in clinical audit and research and development within the INT service and support publication of service results.

2. To develop initiatives in the delivery of medicines optimisation within the INT model of care and contribute to development quality standards for clinical effectiveness.

3. To develop working relationship and research links with academic units to promote collaboration in practice and research around medicines optimisation in multi-morbidity.

Communications and Relationships

1.To communicate clearly and sensitively about patient medicines management issues both internal and external to the Trust and in Primary Care Network setting.

2. To communicate and collaborate with the multidisciplinary healthcare team including doctors, nurses, pharmacists and social care professionals on a daily basis to address the complex needs of patients with multi-morbidity.

3. Tocommunicate complex and sensitive medication/ health care related issues to patients and relatives, including medication history taking, medication review and counselling and overcoming barriers to understanding and communication such as language, hearing, visual or cognitive difficulties. Tact and persuasive skills are required when negotiating with patients to improve adherence with medication advice, with empathy and re-assurance necessary to address patient concerns. Communication may be either verbal in the form of face-to-face contact, over the telephone or in written form.

4. To work closely with other services within primary care to ensure patient referrals that support improved outcomes for patients are made with appropriate escalation where required.

5. To act as a link between primary and secondary care, facilitating smoother transitions for patients and promoting integrated care pathways.

Person Specification

Personal Qualities

Essential

• Able to demonstrate high levels of communication skills involving negotiation and co-operation using highly complex sensitive and contentious information.
• Excellent interpersonal skills, including the ability to work across diverse teams and with patients
• Demonstrable ability to prioritise work, and meet deadlines
• To be able to negotiate with health professionals in a diplomatic manner, including when knowledge is challenged, occasionally in an emotional atmosphere.
• Flexible approach to work
• Self-motivated with demonstrable willingness to learn and develop new skills
• Reliable, polite and approachable
• Ability to cope with challenges and change
• Knows own professional and personal limitations and seeks advice where necessary
• Demonstrable ability to inspire others to be positive in support of continuous improvement

Knowledge, Skills & Ability

Essential

• Ability to work on own initiative and effectively as part of a team both within own professional and a multidisciplinary environment
• Advanced clinical knowledge of managing multi-morbidities, particularly CVD
• Ability to delegate appropriately.
• Ability to manage difficult and complex issues or refer appropriately
• Ability to prioritise and plan work effectively alone and for a team.
• Demonstrated ability to communicate complex information effectively using clear written and spoken English and overcome barriers to understanding
• Self-motivation and the ability to motivate others within a team
• Ability to work positively and calmly under pressure
• Proficient in using EMIS and other healthcare IT systems for patient management/reporting and all Microsoft Office software with proven computer literacy and IT skills
• Demonstrated ability to supervise others including teaching and assessment in accordance with a learning plan
• Knowledge of the mentorship process

Desirable

• In depth specialist knowledge of NHS clinical governance strategy, policy and current issues
• Familiarity with integrated care models
• Evidence of publications.

Education / Qualifications

Essential

• B. Pharm/ M. Pharm / Bsc (Pharmacy)
• Postgraduate Diploma in either Clinical Pharmacy or General Pharmacy Practice (or equivalent)
• Registered with the General Pharmaceutical Council (GPhC)
• Registered and experienced pharmacist independent prescriber

Desirable

• Other postgradulate qualification relevant to pharmacy or health care practice such as management, leadership or education & training qualifications
• RPS faculty member

Previous Experience

Essential

• Substantial post-registration experience in hospital pharmacy in an acute NHS healthcare setting or as a clinical pharmacist in GP Practice or Primary Care
• Experience of working in Primary Care
• Experience of clinical practice including optimisation of medication
• Experience of multi-professional and interface working across organisations
• Demonstrable experience of managing a team and developing services.
• Evidence of change management.
• Experience in line management and supervising others in a healthcare setting
• Practical experience in co-ordinating and leading on clinical audit.

Desirable

• Experience of design and delivery of training programmes.

Other

Essential

• Willingness to contribute to the general life and work of the Pharmacy, Trust and partners across primary care
• Able to work agreed hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

London

SE13 6LH

United Kingdom

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

To support the Practice Manager in carrying out day-to-day activity and to provide an element of cover and source of advice in the event of practice manager absence. The post holder will work closely with, and under the direction of, the Practice Manager and Partners to improve standards across a wide range of clinical and administrative activity.

We are initially looking for an experienced individual who has demonstrated leadership experience within General Practice, including experience of leading IT and clinical systems within a practice. The successful candidate should be confident in advanced EMIS Web and able to provide advice, guidance and support to colleagues in the effective use of EMIS and other practice IT systems.

Main Duties:

• Data protection to support the Practice Manager with ensuring all relevant policies and procedures are in place and are kept up to date.
• Staff training to support the Practice Manager with organising mandatory staff training and ensuring up-to-date records are kept.

To provide leadership to the Reception and administrative support teams, continuously developing and implementing efficient processes that optimise staff workflow and patient pathways.

Support and assist the Practice Manager with any other duties as appropriate.

Ensure the smooth operation of the clinical and non-clinical information and data management systems within the practice.

Ensure smooth running of facility infrastructure within the practice, maintaining regular service and maintenance and updating scheduling.

To be responsible for the production of information on performance and quality standards within the practice.

To manage data quality issues, providing advice and guidance to all practice staff in the use of the clinical system.

To analyse and interpret data and assist with planning and monitoring work undertaken in relation to Directed, National and Local Enhanced Services and the Quality & Outcomes Framework, taking appropriate action to ensure that all targets are achieved and accurate claims are returned to the reporting body.

To act as Practice Administrator for the clinical IT systems and telephony and as Practice Co-ordinator for IT hardware issues.

To provide leadership in relation to the practice IT systems, ensuring effective use of EMIS Web and supporting staff with advanced EMIS functions and data quality.

To lead on IT-related processes within the practice, liaising with relevant IT providers and supporting the Practice Manager and GP Partners with the ongoing development of practice IT systems.

To set targets and monitor standards for data entry and data collection undertaken by the administration team and Data Quality & IT Assistant.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients' needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

This job description is intended as a guide and may be subject to review and amendment following consultation with the post holder in light of developments within the practice.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care

Desirable

• 3-5 years General practice Leadership experience
• IT Skills
• Familiar with ADVANCED EMIS Web Application.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Cedar Brook Practice

Address

11 Kingshill Close

Hayes

Middlesex

UB4 8DD

United Kingdom

Employer's website

https://www.thecedarbrookpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

• Provide safe, effective, and patient-centred nursing care in a primary care setting
• Undertake long-term condition management clinics including (but not limited to) diabetes, asthma, COPD, hypertension, and cardiovascular disease
• Perform cervical screening in line with the NHS Cervical Screening Programme
• Administer childhood and adult immunisations and vaccinations
• Carry out wound care, dressings, and minor injury management
• Support health promotion and disease prevention activities, including lifestyle advice and patient education
• Identify and escalate safeguarding concerns in line with practice policies
• Maintain accurate, contemporaneous clinical records using EMIS Web

Professional Responsibilities

• Work within the NMC Code of Professional Conduct at all times
• Maintain up-to-date professional registration, revalidation, and CPD
• Participate in clinical supervision, appraisal, and personal development planning
• Actively engage in training, reflective practice, and continuous learning
• Support students, new starters, and colleagues as appropriate

Quality, Governance, and Safety

• Contribute to QOF, enhanced services, and local incentive schemes
• Participate in clinical audit, quality improvement, and service evaluation
• Maintain high standards of infection prevention and control
• Comply with all practice policies, procedures, and clinical governance frameworks
• Support CQC standards, including Safe, Effective, and Well-Led domains

Team Working and Communication

• Work collaboratively with GPs, pharmacists and the wider PCN team
• Communicate effectively with patients, carers, and colleagues
• Contribute positively to a supportive and respectful team culture
• Use digital systems and data to support clinical decision-making and service improvement

Technology and Innovation

• Use clinical systems (EMIS Web, Accurx, NHS systems) effectively and accurately
• Engage with digital tools and new ways of working to improve efficiency and patient experience
• Support data-driven approaches to long-term condition management and recall systems

Confidentiality and Information Governance

• Maintain patient confidentiality at all times in line with GDPR and NHS guidance
• Ensure information is recorded, stored, and shared appropriately

Other Responsibilities

• Undertake any other reasonable duties appropriate to the role
• Flexibility to support service delivery in line with practice needs

Health & Safety

• Take reasonable care for own health and safety and that of others
• Report incidents, near misses, and concerns in line with practice policy

Person Specification

Experience

Desirable

• -Previous experience working in an NHS GP practice
• -Experience supporting QOF, enhanced services, or local incentive schemes
• -Experience working within a multidisciplinary or PCN team
• -Experience contributing to clinical audits or quality improvement projects
• -Experience using EMIS Web and AccuRx
• -Sound knowledge of primary care nursing and NHS clinical pathways
• -Ability to deliver evidence-based care in line with national and local guidelines
• -Understanding of infection prevention and control in a GP surgery setting
• -Awareness of safeguarding responsibilities for adults and children

Qualifications

Essential

• Registered Nurse (Adult) with current NMC registration
• Level 6 Diploma or Postgraduate qualification in a long-term condition
• Evidence of ongoing Continuing Professional Development (CPD)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Broomfield Park Medical Centre

Address

Spon End

Coventry

CV1 3HQ

United Kingdom

Employer's website

https://www.broomfieldparkmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Phlebotomist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Obtaining patient consent for the collection of a blood sample

b. Performing venepuncture in accordance with practice protocols

c. Maintaining accurate patient records on the clinical IT system and ensuring specimens are ready for onward transportation

d. The correct labelling, packaging and storing of samples

e. Effective use of the specimen log, resolving any discrepancies

f. Ensuring samples are sent to the laboratory in a timely manner

g. Maintaining effective liaison with the NHS Trust laboratory staff

h. Working collaboratively with the nursing team, seeking guidance when necessary for patient related matters

i. Being an integral part of the general practice team

j. Acting as a chaperone as required

k. Ensuring clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC Policy

l. Working within national and local protocols where these exist

m. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

n. Supporting the administrative team on an as-required basis

o. Undertaking all mandatory training and induction programmes

p. Contributing to and embracing the spectrum of clinical governance

q. Maintaining a clean, tidy, effective working area at all times

Attending a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.

Person Specification

Experience

Essential

• Proven experience as a Phlebotomist or completion of accredited phlebotomy training.
• GCSE Grade A to C in English and Maths

Desirable

• Previous experience in a hospital, GP surgery, or diagnostic centre.
• Knowledge of pathology systems e.g., ICE,
• Knowledge of clinical system SystmOne.
• First Aid or Basic Life Support certification.

Qualifications

Essential

• . Proven experience as a Phlebotomist or completion of accredited phlebotomy training.
• . GCSE Grade A to C in English and Maths.
• . Excellent communication and interpersonal skills.
• . Strong attention to detail and ability to follow protocols.
• . Empathetic and patient-centred approach.
• . Basic computer literacy and familiarity with electronic health records.
• . Current DBS check and up-to-date immunisations.
• . Applicants must have the right to work in the UK. Please note that we are unable to provide visa sponsorship for this position.

Desirable

• . Qualified to NVQ level 2 in Health and Social Care.
• . Previous experience in a hospital, GP surgery, or diagnostic centre.
• . Knowledge of pathology systems e.g., ICE.
• . Knowledge of clinical system Systmone.
• . First Aid or Basic Life Support.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingfisher Practice

Address

Maswell Park Health Centre

Hounslow Avenue

Hounslow

TW3 2DY

United Kingdom

Employer's website

https://kingfisherpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Detailed job description and main responsibilities of this advert can be found in the attached job description and person specification.

Person Specification

Qualifications

Essential

• GCSE English and Maths, grade C/4 or above, or equivalent experience.
• Willingness to undertake mandatory training
• Willingness to complete chaperone training
• Willingness to complete information governance and confidentiality training

Desirable

• NVQ Level 2 in Business Administration or Customer Service, or equivalent experience
• Previous training in chaperoning
• Previous training in safeguarding, confidentiality or customer service

Experience

Essential

• Experience of working in an administrative, reception, customer service or support role
• Experience of answering telephone calls and dealing with queries
• Experience of maintaining records, spreadsheets or filing systems
• Understanding of confidentiality
• Ability to work with a range of staff and visitors in a professional manner

Desirable

• Experience of working in primary care, the NHS or a healthcare setting
• Experience of working with clinical systems such as SystmOne or EMIS
• Experience of working in a busy reception or hub environment
• Experience of supporting meetings, minutes or events
• Experience of working with shared inboxes or administrative trackers

Skills

Essential

• Good verbal and written communication skills
• Good organisational skills.
• Confident telephone manner
• Good attention to detail
• Ability to follow instructions and work within clear processes.
• Ability to prioritise routine tasks
• Ability to escalate concerns appropriately
• Ability to work independently within the boundaries of the role
• Ability to use Microsoft Office, Outlook and basic IT systems
• Ability to remain calm under pressure
• Ability to maintain confidentiality at all times

Desirable

• Ability to use SystmOne or other clinical systems
• Ability to update spreadsheets and trackers accurately
• Ability to take basic meeting notes or minutes
• Ability to support website, newsletter or social media administration using approved content

Personal Qualities

Essential

• Reliable and punctual.
• Professional and approachable
• Calm and confident manner
• Flexible and willing to support the needs of the hub
• Respectful and compassionate
• Able to work as part of a team
• Able to recognise the limits of the role and escalate appropriately
• Committed to supporting safe and effective patient services

Desirable

• Interest in primary care and community-based services.
• Willingness to learn and develop within the role.
• Positive approach to problem solving and service improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Connect Healthcare Rotherham CIC

Address

Valley Health Centre

Valley Health Centre, 2nd Floor

Rotherham

S65 3HD

United Kingdom

Employer's website

https://Connecthealthcarerotherham.co.uk (Opens in a new tab)

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

You will also contribute to the delivery of educational and developmental programmers, including the Diploma in General Pharmacy Practice, and our rotational programme for band 7 clinical pharmacists.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Qualifications, knowledge & competence

Essential

• Masters of Pharmacy degree or equivalent
• Current registration with the General Pharmaceutical Council (GPhC)
• Minimum of five years' experience as a dedicated clinical pharmacist practitioner Substantial post-registration experience
• Experience of clinical service provision to acute surgical patients
• Postgraduate Diploma or MSc in General Pharmacy Practice or Clinical Pharmacy
• Registered Independent Prescriber
• Meets expected levels of practice as defined by others
• Maintains a broad knowledge of pharmacy practice

Desirable

• Delivery of clinical pharmacy services to acute surgical patients in the outpatient setting Experience of clinical service provision to level 2 and/or 3 patients
• Identifies best practice
• Undertaken leadership and/or management training courses

Management & leadership skills

Essential

• Understanding of Trust and pharmacy priorities
• Experience in co-ordinating the day-to-day practice activities of others
• Identifies and meets appropriate measures of service
• Ability to analyse and critically appraise clinical and operational data
• Ability to utilise email, word processing, presentation and spreadsheet software packages to support routine work activity
• Collates data regarding service provision
• Ability to evaluate quality of own work, and that of junior colleagues
• Demonstrates initiative
• Ability to work autonomously
• The ability to identify and manage risks

Desirable

• Implementation of strategies aimed at meeting Trust and pharmacy priorities
• Experience in management of others
• Identifies novel ways of working to enhance services
• Ability to utilise AI, data analysis tools, or other relevant applications to support and enhance work activity
• Evaluates service provision
• Identifies personal development needs, and those of junior colleagues
• Demonstrates innovation
• Delegates authority appropriately
• Ability to develop and implement risk management procedures

Clinical & interpersonal skills

Essential

• Demonstrates advanced clinical knowledge and skills
• The ability to identify and prioritise own clinical workload
• Demonstrate the ability to appropriately recommend, substantiate and communicate therapeutic options
• Demonstrates experience of clinical reasoning and judgement in practice
• Ability to formulate suitable therapeutic solutions in areas of clinical uncertainty
• Ability to influence junior pharmacy, nursing, medical, and other multidisciplinary staff
• Maintains standards of patient care
• Demonstrates awareness of and commitment to the principles of clinical governance
• Ability to identify and undertake clinical audit
• Demonstrates ability to achieve desired outcomes in the face of unavoidable work pressures
• Demonstrates ability to work as part of a multi-disciplinary team
• Displays honesty and integrity, is aware of ethical dilemmas relating to practice within acute medicine, and respects confidentiality

Desirable

• Demonstrates expert clinical knowledge and skills
• Ability to identify and prioritise the delivery of clinical pharmacy services
• Demonstrate the ability to appropriately recommend, substantiate and communicate therapeutic options in gastroenterology patients
• Demonstrates advanced level of clinical reasoning and judgement in practice
• Ability to influence senior pharmacy, nursing, medical, and other multidisciplinary staff including issues not directly related to clinical management
• Enhances the quality of patient care
• Demonstrable use of clinical audit to improve practice
• Demonstrates ability to achieve desired outcomes in the face of more diverse unavoidable pressures

Education & training skills

Essential

• Previous experience in delivering education and training within pharmacy
• Identifies and meets own training needs

Desirable

• Previous experience in delivering education and training in a multidisciplinary environment
• Ensures own training needs, and those of others are identified & met

Research & development skills

Essential

• Participation in pharmacy practice research and implements relevant findings
• Demonstrates awareness of research evidence in acute medicine
• Maintains a portfolio of practice

Desirable

• Participation in multidisciplinary health services research
• Integrates research evidence into practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

University College Hospital at Westmoreland Street

16-18 Westmoreland Street

London

W1G 8PH

United Kingdom

Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

If you wish to review the full job description for the role of Salaried GP this is available on request

Person Specification

Qualifications

Essential

• GMC Registered

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Swan Medical Group

Address

Liphook Village Surgery

The Square

Liphook

Hampshire

GU30 7AQ

United Kingdom

Employer's website

https://www.swanmedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you wish to review the full job description for the role of Salaried GP this is available on request

Person Specification

Qualifications

Essential

• GMC Registered

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Swan Medical Group

Address

Swan Surgery

Swan Street

Petersfield

Hampshire

GU32 3AB

United Kingdom

Employer's website

https://www.swanmedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Duties

• Deliver a range of nursing services including wound care, dressings, immunisations, and cervical screening
• Undertake health assessments and screenings (e.g. blood pressure, ECGs, spirometry)
• Support patients with long-term conditions such as Diabetes, Asthma, COPD and Hypertension
• Administer and vaccinations and umminisations in line with Patient Group Directions (PGDs)

Health Promotion & Patient Education

• Provide advice on lifestyle changes, including smoking cessation, weight management, and exercise where required
• Support national screening and vaccination programmes
• Promote patient self-care and wellbeing

Chronic Disease Management

• Run clinics for chronic conditions (e.g., diabetes, COPD, cardiovascular disease)
• Monitor patient progress and adjust care plans in collaboration with GPs
• Maintain accurate and up-to-date patient records

Administrative & Team Duties

• Maintain accurate clinical records using the practices IT system
• Ensure clinical equipment is maintained appropriately
• Participate in clinical audits and quality improvement initiatives
• Work collaboratively with GPs, healthcare assistants, and administrative staff

Person Specification

Experience

Essential

• Previous experience of working within a Nursing team
• Experience of working within a General Practice setting

Qualifications

Essential

• Nursing Degree and NMC registered.

Desirable

• Qualifications in Long Term Condition Management such as Diabetes, and Respiratory conditions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

SSP Health

Address

Montague Medical Practice

Fifth Avenue

Goole

East Yorkshire

DN14 6JD

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

Manage and maintain a caseload of clients throughout their chosen lifestyle intervention.

Develop individual, evidence-based, tailored support plans based on assessed needs. These plans will include individual and group-based interventions, signposting, and referrals to other health, community, and voluntary services.

Work with clients to set SMART goals using evidence-based knowledge, NICE, and NHS guidelines.

When delivering nutrition/weight management sessions, you will be responsible for taking weights and waist measurements in a compassionate and confidential manner for clients who wish to monitor their progress.

Contribute to the service's monitoring and evaluation, including completing the required data set. This will include following up withclients who do not engage with support and identifying cohorts with multiple risk factors and thosemost at risk.

Ensure that patient-related documentation is entered into electronic health records with high accuracy and completeness.

Work with managers and IT support to maintain data quality and improve data collection where necessary.

Assist managers and clinicians in achieving contracted targets by ensuring data is entered accurately and promptly.

To manage one's own time and priorities when providing service.

To undertake any other reasonable tasks determined by managers and Connect team colleagues.

To ensure that the confidentiality of staff, patients, and carers is maintained in line with the organisation's policy.

To support safe and effective team practices.

To work closely with team members to provide a flexible service and be willing to assist other staff as and when required.

Attend community and promotional events to talk about the service as required.

Effectively communicate work capacity and pressures within the team and ensure the smooth running of administrative provision. Raising with the line manager any barriers to safe and effective working.

To attend all mandatory training courses required and comply with health and safety regulations as part of personal development, e.g., systems training, fire awareness training, Personal Development Reviews (PDR/Appraisals)

Responsible for the designing/ uploading and staffing rotas for the Weight Management and Nutrition team.

Work as part of the wider Team to offer support in effectively delivering the Rotherham Healthwave

Person Specification

Essential

Essential

• Educated to GCSE (or equivalent) grade C or above in English and Maths.
• Working knowledge of Microsoft Office.
• Experience in managing highly confidential and sensitive information.
• Caring and compassionate nature, with the ability to demonstrate sensitivity, empathy, and compassion to service users.
• Ability to work as part of a team
• Able to work under limited supervision but willing to access support and escalate issues, as necessary.
• Ability to travel between sites, with own transport and hold a full UKlicence

Desirable

• A basic understanding of common mental health problems
• Knowledge of behaviour change models and experience of using motivational interviewing techniques.
• Experience providing help, support, and/or counselling on a one-to-one or group basis
• Working knowledge of electronic health records systems, particularly using SystmOne
• Qualification in health and wellbeing or health coaching
• Knowledge of principles of health promotion and issues of health inequalities.

Qualifications

Essential

• Educated to GCSE (or equivalent) grade C or above in English and Maths.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Connect Healthcare Rotherham CIC

Address

Valley Health Centre

Saville Street

Rotherham

S65 3HD

United Kingdom

Employer's website

https://Connecthealthcarerotherham.co.uk (Opens in a new tab)

Job description

Job responsibilities

Please refer to the attached job description and person specification for the requirements of the role

Person Specification

Qualifications

Essential

• Educated to masters level in relevant subject or equivalent level of experience of working at a similar level in specialist area
• Proven and significant leadership experience
• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus
• further specialist knowledge or experience to masters level equivalent
• Evidence of post qualifying and continuing professional development
• Significant evidence of continued professional development
• Significant management experience at senior level in the NHS or other public healthcare related industry
• Proven Board level experience of leading and delivering complex change and strategy development programmes in a politically
• sensitive and complex environment
• Proven record in transferring processes and roles between locations.
• Commissioning expertise in healthcare environment
• Significant experience and understanding of proven implementation of project management methodologies
• Member of a relevant professional body
• Education sector knowledge
• Experience and/or understanding of the Health Economy
• Understanding of the background to and aims of current healthcare policy and appreciate the implications of this on
• engagement
• Should have an appreciation of the relationship between different health and social care bodies including individual provider and commissioning organisations
• Commercial expertise
• Awareness of relevant public and private sector business management best practice
• Experience of successfully operating in and delivering priorities in a partnership environment

Skills, abilities and knowledge

Essential

• Leadership, vision, strategic thinking and planning with highly developed political skills
• Strong external communications skills in a politically sensitive environment and experience in handling media
• Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of
• stakeholders as required
• Extensive experience of delivering presentations to large groups of
• stakeholders in often pressured and politically sensitive environments
• Ability to analyse highly complex issues where material is conflicting and drawn from multiple sources
• Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
• Ability to analyse numerical and written data, assess options and draw appropriate initiatives
• Leadership, vision, strategic thinking and planning with highly developed political skills
• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
• Ability to provide informative reporting on finances and impact to Board management
• Experience of project and programme management techniques and tools such as Prince 2 or Managing Successful Projects
• High level critical thinking skills
• Working knowledge of Microsoft Office
• Demonstrates sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary from more senior management when appropriate
• Ability to develop, maintain and monitor information systems to support innovation initiatives

Experience

Essential

• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working
• to tight and often changing timescales
• Ability to make decisions autonomously, when required, on difficult issues
• Experience in leading a major change initiative with entrepreneurialism in a challenging organisational environment
• Experience of creating a new team and motivating and inspiring colleagues to work together to achieve a common objective
• Ability to delegate effectively
• Ability to work effectively between strategic and operational activities where required
• Working knowledge of Microsoft Office
• Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
• Determination, perseverance, and resilience
• Flexibility, and the ability to handle a rapidly changing and ambiguous environment

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

NHS Dorset

Address

NHS Dorset Integrated Care Board

County Hall

Colliton Park

Dorchester

Dorset

DT1 1XJ

United Kingdom

Employer's website

https://nhsdorset.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Use of judgment to ensure that patients with no prior appointment who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients.
• Receive and make telephone calls as required.
• Ensuring new patients are registered onto the computer system promptly and accurately.
• Enter requests for home visits into the computer.
• Action repeat prescription requests.
• Advise patients of relevant charges for private work (non-General Medical Services).
• Retrieve and re-file records as required.
• Ensure correspondence, reports, results etc. are filed electronically promptly and in correct patient record.
• Opening and closing premises.
• Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Operations Manager.

Applicants must be able to adhere to strict confidentiality, GDPR, Equality & Diversity and Quality guidelines.

Person Specification

Experience

Essential

• Computer literate, good communication skills, good telephone manner, able to prioritise work, keyboard and computer skills, ability to adapt to changing circumstances, previous receptionist experience, customer service, computer experience, general office procedures, customer care filing systems (paper & electronic), works well in a team, works well under pressure, friendly, kind and caring.
• Good general standard of education to include Maths & English qualifications. Good communication skills.

Desirable

• Experience working in a GP Practice and use of SystmOne.
• Ability to touch type, hospital or other medical environment experience, medical terminology, patient information systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stapenhill Medical Centre

Address

Fyfield Road

Burton-on-trent

Staffordshire

DE15 9QD

United Kingdom

Employer's website

http://www.stapenhillmedical.co.uk/ (Opens in a new tab)