Job description

Job responsibilities

As a Pharmacy Technician, you will work under the supervision of the Lead Clinical Pharmacist to support the delivery of safe, effective and patient-centred pharmaceutical care across the practice.

Your responsibilities will include:

• Supporting medicines optimisation and prescribing safety initiatives.
• Undertaking medication reviews and medicines reconciliation.
• Managing repeat prescribing processes and responding to medication queries.
• Supporting high-risk medicines monitoring, including Direct Oral Anticoagulant (DOAC) optimisation.
• Completing clinical searches, audits and quality improvement projects.
• Supporting delivery of QOF, Enhanced Services and medicines optimisation initiatives.
• Working collaboratively with GPs, Clinical Pharmacists, Nurses, Community Pharmacies and Secondary Care providers.
• Supporting care home medicines optimisation and transfer of care processes.
• Contributing to service development and continuous improvement across the practice.
• Supporting the education and development of trainee Pharmacy Technicians, Foundation Trainee Pharmacists and other learners where appropriate.

Person Specification

Skills

Essential

• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
• Good personal organisational skills
• Effective time management
• Demonstrate personal accountability, emotional resilience and work well under pressure

Personal qualities

Essential

• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
• Patient-focused with a professional and compassionate approach.
• Reliable, organised and able to manage competing priorities.
• Proactive with a commitment to continuous improvement.
• Able to demonstrate initiative, accountability and sound judgement.
• Committed to maintaining confidentiality and high professional standards.
• Enthusiastic about supporting service development and mentoring colleagues.
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety

Other

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home

Qualifications

Essential

• Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC).
• Meets the qualification and registration requirements of the GPhC.
• Enrolled in, undertaking or qualified from, an approved training pathway. For example, the Primary Care Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH)
• Evidence of continuing professional development (CPD).
• Commitment to ongoing professional development.

Desirable

• Accredited Checking Pharmacy Technician (ACT) qualification.
• Medicines Optimisation in Care Homes (MOCH) qualification.

Experience

Essential

• Experience working as a registered Pharmacy Technician.
• Experience supporting medicines optimisation and medication safety.
• Experience managing repeat prescribing and medicines reconciliation.
• Experience dealing with medication queries from patients and healthcare professionals.
• Experience using clinical IT systems.
• Experience working within a multidisciplinary team.
• Experience undertaking audits or quality improvement activities.
• Experience managing own workload and working autonomously within professional boundaries.

Desirable

• Experience working in General Practice or Primary Care.
• Experience using SystmOne.
• Experience supporting patients prescribed high-risk medicines.
• Experience undertaking Direct Oral Anticoagulant (DOAC) optimisation.
• Experience supporting Quality and Outcomes Framework (QOF) and Enhanced Services.
• Experience working with care homes.
• Experience mentoring trainees or supporting learners.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Newgate Medical Group

Address

Health Centre

Newgate Street

Worksop

Notts

S80 1HP

United Kingdom

Employer's website

https://www.newgatemedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

ROLE SUMMARY

The post-holder will work four sessions per week at MHP Riley-Moorfield Healthcare Centre.

They will manage a varied patient caseload and provide high-quality, patient-centred medical care to registered and temporary patients. The post-holder will assess, diagnose, treat and manage a wide range of health needs while maintaining high clinical and professional standards.

They will work collaboratively with the Practice Partners and the wider multidisciplinary team to deliver safe, effective and responsive primary care services.

Responsible to:

The Practice Partners.

CLINICAL RESPONSIBILITIES:

In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, referrals and correspondence in a timely manner.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the Practice.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness.

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

Providing counselling and health education.

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes.

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding handwritten prescriptions whenever possible).

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.

Ensuring that all work carried out which carries a private fee is properly recouped and accounted for; e.g. Medical Reports, Insurance reports, Private letters to third Parties etc.

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

OTHER RESPONSIBILITIES WITH THE PRACTICE:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice.

Contributing to evaluation/audit and clinical standard setting within the Practice.

Contributing to the development of computer-based patient records.

Contributing to the summarising of patient records and accurate Read-Coding of patient data.

Attending training and events organised by the Practice or other agencies, where appropriate.

CONFIDENTIALITY:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH & SAFETY:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

EQUALITY AND DIVERSITY:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT:

The post holder will have protected time for Mentorship sessions and Educational supervision provided by Medicus Health Partners

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in a Practice based annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Maintaining skills and knowledge for CPD and accreditation via the annual GP appraisal process.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

QUALITY:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

COMMUNICATION:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

CONTRIBUTION TO THE PLANNING AND IMPLEMENTATION OF SERVICES:

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect their own work.

Participate in clinical audits when requested or where appropriate.

The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice change.

Person Specification

Personal Attributes

Essential

• Adaptable
• Enthusiastic and motivated
• Diligent
• Team player
• Ability to travel and work flexibly

Desirable

• Innovative

Qualifications

Essential

• Full GMC Registration with a licence to practise and entry on the GP Register
• Certificate of Completion of Training (CCT) in General Practice / Certificate Confirming Eligibility for General Practice Registration (CEGPR), or equivalent
• Included on a Medical Performers List or eligible
• Evidence of continuous professional development

Desirable

• Holder of MRCGP
• Evidence of other specialist interest /development / training

Knowledge

Essential

• Aware of local issues and their impact on the health needs of the locality
• Aware of the need for continuous professional development

Desirable

• Knowledge of current and forthcoming NSFs and their impact on primary care services

Experience

Essential

• Experience in general practice and working in multi-disciplinary team

Desirable

• Experience of using electronic clinical patient records
• Eligibility for minor surgery, obstetrics, family planning accreditation
• Experience of undertaking audit in general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Medicus Health Partners

Address

Medicus Health Partners

Riley-Moorfield Healthcare Centre

413 Hertford Road

Enfield

Middlesex

EN3 5PR

United Kingdom

Employer's website

https://www.medicushealthpartners.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. This will be done in line with the Job evaluation Handbook guidelines.

Person Specification

Skills and Abilities

Essential

• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
• Skills for nurturing key relationships and maintaining networks.
• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
• Problem solving skills and ability to respond to sudden unexpected demands
• Strategic thinking ability to anticipate
• Attention to detail combined with the ability to extract key messages from complex analysis
• Independent thinker with demonstrated good judgement, problem-solving and analytical skills
• Takes decisions on difficult and contentious issues where they may be a number of courses of action.
• Ability to organise and prioritise an autonomous caseload and meet changing deadlines
• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
• Ability to support learning, reflective practice and development of colleagues
• Intermediate keyboard skills
• Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
• Understanding of and commitment to equality of opportunity and good working relationships

Desirable

• Ability to co-ordinate complex assessments, reviews and meetings across organisations

Other

Essential

• An ability to maintain confidentiality and trust
• Used to working in a busy environment
• Adaptability, flexibility and ability to cope with uncertainty and change
• Commitment to continuing professional development
• Professional calm and efficient manner
• Effective organiser
• Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
• May be required to travel to ICB Offices and other venues within the ICB area as required
• Car driver

Experience

Essential

• Knowledge and practical understanding of the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care
• Knowledge of the Mental Capacity Act, safeguarding duties, consent, confidentiality and information sharing
• Experience of assessing people with complex health and care needs and producing evidence-based clinical reports
• Experience of multidisciplinary and multi-agency working across health and social care

Desirable

• Experience of care planning, review, risk management and person-centered practice
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint
• A good understanding of the health and social care environment and roles and responsibilities within it

Qualifications

Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
• Registered Nurse (Adult, Mental Health or Learning Disability)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk and Suffolk Integrated Care Board

Address

Norfolk and Suffolk Integrated Care Board

County Hall

Martineau Lane

Norwich

Norfolk

NR1 2DH

United Kingdom

Employer's website

https://www.norfolkandsuffolk.icb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Chislehurst Partnership Job Description Job Title: Hours: Working Pattern: Salary: Reporting to: Contracts and Administration Manager 32 hours per week Monday, Tuesday, Thursday and Friday Dependent on experience Practice Manager About Us The Chislehurst Partnership is a forward-thinking GP practice formed through the merger of The Woodlands Practice and Chislehurst Medical Practice. We provide high-quality, person-centred care to approximately 24,000 patients across three sites in the heart of Chislehurst. We are committed to delivering excellent patient care through innovation, collaboration, and continuous improvement. Our multidisciplinary team, including GPs, GP Registrars, Mental Health Practitioners, Nurses, Healthcare Assistants, Social Prescribing Link Workers, First Contact Physiotherapists, and Physician Associates, works together to support the health and wellbeing of our local population while fostering a positive, inclusive, and supportive working environment for staff. Why Join Us? Caring for 24,000 patients across three sites Strong community focus and commitment to population health Supportive multidisciplinary team including GP Partners, Salaried GPs, Advanced Nurse Practitioners, Clinical Pharmacists and Paramedics Excellent administrative and operational support EMIS clinical system with AccuRx integration Active and innovative Primary Care Network Opportunities for leadership and professional development Flexible and family-friendly working arrangements Strong commitment to staff wellbeing and career progression Job Purpose The Contracts and Administration Manager is responsible for the effective management of Practice contracts, enhanced services, performance monitoring and administrative operations. The post holder will oversee the Administration Team, ensure compliance with NHS contractual requirements, monitor performance targets, maintain high standards of data quality and reporting, support regulatory compliance, and contribute to the efficient day-to-day running of the Practice. The post holder is accountable to the Practice Manager and Partners and will work collaboratively with all members of the Practice team, the Primary Care Network PCN, NHS organisations and external stakeholders as required. The successful candidate will provide effective leadership and operational management of the Administration Team and will demonstrate excellent communication, organisational and interpersonal skills. They will promote a positive working environment and maintain a caring, professional and patient-focused approach towards colleagues and patients. Main Duties and Responsibilities Contract Management and Performance Lead the management, monitoring and delivery of Practice contracts, Enhanced Services, Local Incentive Schemes and Primary Care Network (PCN) contractual requirements. Ensure compliance with all NHS contractual obligations and service specifications. Monitor contractual performance and achievement of targets, escalating risks and issues where appropriate. Analyse performance data and provide regular reports to the Practice Manager and Partners. Identify opportunities to maximise contract income and improve service delivery. Ensure accurate and timely submission of all claims, returns and performance reports. Maintain a comprehensive understanding of NHS contractual requirements and implement changes as required. Ensure relevant staff are aware of contractual obligations, targets and performance expectations. Data Quality and Clinical Systems Lead data quality initiatives to ensure accurate recording, coding and reporting of clinical activity. Monitor performance dashboards and undertake data analysis to support contractual achievement. Oversee the effective administration of EMIS Web and associated clinical systems. Manage appointment book configuration and template maintenance within EMIS Web. Ensure accurate clinical coding and data entry processes are maintained throughout the Practice. Support the utilisation of digital systems to improve operational efficiency and patient services. Produce reports and audits using EMIS Web and other Practice systems. Administration and Operational Management Provide day-to-day leadership and management of the Administration Team, including workflow, prescribing, contracts and reception functions. Ensure workloads are effectively managed and completed accurately to a high standard. Monitor workflow processes and implement improvements where required. Review, develop and implement administrative systems, policies and procedures. Ensure administrative services support safe, effective and responsive patient care. Support business continuity planning and ensure adherence to Practice continuity procedures. Provide operational management support to ensure the smooth running of the Practice. Identify opportunities to improve productivity, efficiency and patient experience. Team Leadership and Staff Management Lead, motivate, support and develop members of the Administration Team. Manage staffing levels and coordinate rotas to ensure appropriate service coverage. Facilitate the recruitment, induction and onboarding of new administrative staff. Conduct annual appraisals, probation reviews and performance management meetings. Identify staff training requirements and coordinate learning and development opportunities. Hold regular team meetings and one-to-one sessions. Promote a positive, collaborative and patient-centred culture within the Practice. Support employee wellbeing and professional development. Quality, Governance and Compliance Support and lead activities required to maintain compliance with Care Quality Commission (CQC) standards and regulations. Coordinate audits and quality improvement initiatives. Ensure compliance with Information Governance, GDPR, confidentiality and data protection requirements. Maintain accurate records and reporting systems. Ensure Practice policies and procedures are implemented and regularly reviewed. Monitor and support achievement of quality and performance standards. Ensure all work is completed within required timescales and deadlines. Practice Support Support Practice projects, service developments and change management initiatives. Develop effective working relationships with the PCN, ICB, commissioners and external stakeholders. Undertake any other duties consistent with the nature and responsibilities of the post to support the efficient operation of the Practice. Person Specification Essential Criteria Previous management experience within a GP Practice, Primary Care Network or NHS setting. Demonstrable experience in managing GP contracts, QOF, Enhanced Services and performance targets. Experience managing and developing administrative teams. Strong understanding of NHS contractual requirements and primary care performance frameworks. Experience using EMIS Web and NHS clinical systems. Experience of data analysis, reporting and performance monitoring. Excellent organisational and time management skills. Excellent communication and interpersonal skills. Ability to prioritise competing demands and meet deadlines. Proficiency in Microsoft Office applications, particularly Excel. Knowledge of Information Governance, GDPR and data protection requirements. Desirable Criteria Experience supporting CQC inspections and compliance activities. Qualification in healthcare management, business management or a related field. Experience of Primary Care Network service specifications. Experience of project management and service improvement. Personal Attributes The post holder will: Demonstrate professionalism, integrity and confidentiality. Be highly organised and self-motivated. Be committed to continuous improvement and service excellence. Have a positive, flexible and proactive approach to work. Be caring, respectful and supportive towards patients and colleagues. Be able to work independently and as part of a wider team. The post holder will be required to comply with all Practice policies and procedures, including those relating to Information Governance, Data Protection (UK GDPR), Confidentiality, Health and Safety, Equality and Diversity, Infection Prevention and Control, and Safeguarding of Children and Vulnerable Adults. The post holder must maintain confidentiality at all times regarding patients, staff and Practice business and ensure compliance with NHS standards and relevant legislation. This post is subject to a satisfactory Disclosure and Barring Service (DBS) check appropriate to the role. The post holder will be required to undertake mandatory NHS training, including Safeguarding, Information Governance, Fire Safety, Health and Safety, and Infection Prevention and Control training. The duties and responsibilities outlined in this Job Description are not intended to be exhaustive and may be amended, following consultation, to meet the changing needs of the Practice. The post holder may be required to undertake other duties commensurate with the grade and nature of the post.

Person Specification

Qualifications

Essential

• Essential Criteria
• Previous management experience within a GP Practice, Primary Care Network or NHS
• setting.
• Demonstrable experience in managing GP contracts, QOF, Enhanced Services and
• performance targets.
• Experience managing and developing administrative teams.
• Strong understanding of NHS contractual requirements and primary care performance
• frameworks.
• Experience using EMIS Web and NHS clinical systems.
• Experience of data analysis, reporting and performance monitoring.
• Excellent organisational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise competing demands and meet deadlines.
• Proficiency in Microsoft Office applications, particularly Excel.
• Knowledge of Information Governance, GDPR and data protection requirements.

Desirable

• Desirable Criteria
• Experience supporting CQC inspections and compliance activities.
• Qualification in healthcare management, business management or a related field.
• Experience of Primary Care Network service specifications.
• Experience of project management and service improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Chislehurst Partnership

Address

42 High Street

Chislehurst

Kent

BR7 5AQ

United Kingdom

Employer's website

https://www.chislehurstpartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. This will be done in line with the Job evaluation Handbook guidelines.

Person Specification

Skills and Abilities

Essential

• Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence.
• Skills for nurturing key relationships and maintaining networks.
• Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
• Problem solving skills and ability to respond to sudden unexpected demands
• Strategic thinking ability to anticipate
• Attention to detail combined with the ability to extract key messages from complex analysis
• Independent thinker with demonstrated good judgement, problem-solving and analytical skills
• Takes decisions on difficult and contentious issues where they may be a number of courses of action.
• Ability to organise and prioritise an autonomous caseload and meet changing deadlines
• Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
• Ability to support learning, reflective practice and development of colleagues
• Intermediate keyboard skills
• Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
• Understanding of and commitment to equality of opportunity and good working relationships

Desirable

• Ability to co-ordinate complex assessments, reviews and meetings across organisations

Other

Essential

• An ability to maintain confidentiality and trust
• Used to working in a busy environment
• Adaptability, flexibility and ability to cope with uncertainty and change
• Commitment to continuing professional development
• Professional calm and efficient manner
• Effective organiser
• Demonstrate a strong desire to improve performance and make a difference by focusing on goals.
• May be required to travel to ICB Offices and other venues within the ICB area as required
• Car driver

Experience

Essential

• Knowledge and practical understanding of the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care
• Knowledge of the Mental Capacity Act, safeguarding duties, consent, confidentiality and information sharing
• Experience of assessing people with complex health and care needs and producing evidence-based clinical reports
• Experience of multidisciplinary and multi-agency working across health and social care

Desirable

• Experience of care planning, review, risk management and person-centered practice
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint
• A good understanding of the health and social care environment and roles and responsibilities within it

Qualifications

Essential

• Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
• Registered Nurse (Adult, Mental Health or Learning Disability)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk and Suffolk Integrated Care Board

Address

Norfolk and Suffolk Integrated Care Board

Endeavour House

Russell Road

Ipswich

Suffolk

IP1 2BX

United Kingdom

Employer's website

https://www.norfolkandsuffolk.icb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you an experienced Advanced Nurse or Clinical Practitioner passionate about delivering high-quality patient care? Do you thrive in a fast-paced, dynamic healthcare environment? Practice Plus Group is seeking dedicated healthcare professionals to join our Out of Hours team and make a real difference in the community. Practice Plus Group is a leading provider of urgent care services across the UK, committed to delivering safe, effective, and compassionate care to patients when they need it most outside of regular GP hours. For a map of all our locations please Click Here We can offer a range of sessions to allow you to flexibly choose the right shift pattern for you. In OOH we assess and treat patients who require urgent unscheduled intervention suitable for treatment by general practice clinicians when the GP surgeries are closed. Our referrals come from either 111, via a dedicated health care professional line used by paramedics and district nursing teams or from the AED or MIU. Please contact us directly for all contract options.

Person Specification

Qualifications

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Experience

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Additional Criteria

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group

Address

Epsom General Hospital, Dorking Road

Epsom

Surrey

KT187EG

United Kingdom

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Check out our videos showcasing why you should grow your career here with us at MPFT:

Why Work for Mental Health Services at MPFT - YouTube

Development and Progression Within Mental Health Services at MPFT - YouTube

The team provides input to people across South Staffordshire, working out of bases in Cannock, Stafford, Lichfield and Burton, as well as peoples homes, GP surgeries, other public settings, and occasionally inpatient settings. Due to the variability expected within the role, the successful applicant must be able to travel across the geographical area. We anticipate that the role will be predominantly cover the localities of Lichfield/Tamworth/Burton.

We encourage candidates to bring their authentic selves to work, and as such value applicants from diverse backgrounds and with varied experiences.

The team covers the whole of South Staffordshire, with bases in four major areas Cannock, Stafford, Lichfield and Burton. Travel across the patch is a requirement of this role, and work may take place within bases, peoples homes, and other community locations. This role is not suitable for home-working.

As we anticipate a high volume of applicants, we reserve the right to close this advert early. However, we would love to talk to you about this role and our service; please feel free to get in touch either before or after you make an application Dr. Anna Hooper (Principal Clinical Psychologist) 0300 303 3427,[email protected] or Celeste Callaghan (Operational Lead) 0300 303 3428, [email protected].

Person Specification

Qualifications

Essential

• A First or Upper Second honours degree in psychology OR a lower class with a post-graduate qualification e.g.: Masters degree.
• Entitlement to graduate membership of the British Psychological Society.
• Experience of working in an inpatient or outpatient or community setting

Desirable

• Further training in relevant areas of professional psychology, mental health practice, and/or research design and analysis.

Experience

Essential

• Significant experience of face-to-face work with psychology and mental health clients
• Has experience of working alongside other staff.

Desirable

• Experience of working with people with severe and enduring mental health problems
• Experience of assisting in delivery of group-based treatment
• Has worked with clinical psychologists and has an awareness of professional standards/issues.
• Experience of working within multi-disciplinary settings and multi-agency settings.

Skills & Knowledge

Essential

• High level communication skills (written and verbal) including an ability to communicate and work in settings in which the atmosphere may be highly emotive
• An understanding of the needs and difficulties of people with mental health problems or other disabilities.
• An ability to apply existing psychological knowledge to an acute or community mental health context.
• An understanding of psychology applied to health care

Desirable

• Experience of working with young adults or those experiencing psychosis
• Knowledge and skills specifically relevant to Early Intervention in Psychosis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

South Staffordshire

Cannock/Stafford/Lichfield/Burton

ST16 3SR

United Kingdom

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Purpose of role:

To ensure good quality nursing care is available and delivered to residents, and that support workers are safely and appropriately led, supervised and supported throughout their shift. To create and maintain care plans in conjunction with residents and their families/friends.

Specific Responsibilities:

To be directly responsible to the General Manager

To be the clinical lead in charge of the home in the absence of manager or senior nurses.

To work closely with the GP and other members of the wider multiple disciplinary team

To provide care to a high standard in the following:

• End of life care
• Continence assessments
• Catheter care
• Diabetes management
• Wound care
• Assessment of unwell residents
• Clinical Observations
• Venepuncture

• Confirmation of death
• Pressure area assessment and care
• Swallowing assessments

(This list is not exhaustive and may be adapted depending on the needs of the organisation and residents in the home).

To work alongside unqualified care staff as mentor/teacher whilst on shift, developing their understanding of nursing care, and, where appropriate, teaching them the skills to take on delegated clinical tasks.as per general manager guidance

To deliver supervision meetings for care staff, in partnership with Team Leaders and wider management team

To participate in the on-call rota shared with other Nurses/Support Team Managers/management

To administer medications and carry out medication rounds when required

To maintain up to date evidence based practice and valid NMC PIN

To attend regular clinical supervisions

To attend handovers and work in partnership with Team Leaders to ensure care staff deliver tasks and attend to residents appropriately and to the required standards

To maintaining good team relationships with all staff members throughout the home

To role model behaviours, a sound work ethic and Ardale ethos at all times to junior staff, residents and visitors

Accountabilities:

Positive management feedback

Care staff are well supported and trained

Care delivery and clinical issues are handled and delivered in an exemplary manner

Resident care, welfare and safety is embedded as the most important aspect of our operation

Positive resident and family feedback

Person Specification

Qualifications

Essential

• A friendly and approachable manner
• Ability to learn and develop independently
• A proven ability to work succesfully as part of a team
• A demonstrated ability to prioritse and work under pressure
• Excellent verbal communication skills
• Nursing qualification DiPHE/BSc
• The ability to work efficiently, effectively, diligently and courteously without the need for close supervision
• A commitment to working with people in a person centred approach
• Demonstrable emotional warmth, compassion, kindness and empathy
• The ability and willingness to take on additional responsibilities and accountabilities as the job role develops
• The ability to acknowledge your own limits and ask for assistance and support when needed

Desirable

• IT literate
• Community Nursing experience
• The ability to train others to carry out delegated tasks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ardale Ltd

Address

Welwyn Grange

Broadwater Road

Welwyn Garden City

AL7 3EG

United Kingdom

Employer's website

https://oakhamgrange.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Principle Duties and Responsibilities:

The post-holder will support delivery of the Practice EHCH service in accordance with:

• the current NHS England Network Contract DES;
• the current Enhanced Health in Care Homes framework;
• the Practices agreed care-home operating model;
• the Practice's clinical governance arrangements;
• relevant ICB requirements and local pathways;
• NICE guidance and other national clinical guidance;
• relevant safeguarding, Mental Capacity Act and deprivation of liberty requirements;
• information governance requirements;
• local medicines-management policies;
• relevant CQC requirements and care-home policies; and
• professional standards and regulatory requirements.

The AMP will:

• Participate in scheduled care-home ward rounds as part of the multidisciplinary team and according to the agreed Practice care-home model.
• Work collaboratively with care-home staff to identify residents requiring clinical review, prioritising according to clinical urgency, frailty, risk and agreed care-home processes.
• Contribute to proactive identification of residents at increased risk of deterioration, hospital admission, falls, medication-related harm, malnutrition/dehydration, pressure damage and other significant health risks.
• Contribute to personalised care and support planning, ensuring that the resident's wishes, preferences, capacity, communication needs, clinical needs and goals are considered.
• Support timely clinical assessment of new or returning care-home residents and contribute to the Practice's arrangements for comprehensive assessment and personalised care planning following admission/readmission.
• Review and update care plans where there is a significant change in clinical circumstances.
• Work with the wider MDT to identify appropriate interventions and services that enable residents to remain safely within the care-home environment wherever appropriate.
• Participate in MDT discussions and case conferences for residents with complex or changing needs.
• Support effective communication between the care home, Practice, community services, secondary care, pharmacy, social care and other relevant agencies.
• Contribute to service evaluation, audit, quality improvement and monitoring of EHCH activity and outcomes.

The current national framework emphasises integrated working between primary care, community health, social care and care homes, with personalised care and support at the centre of the model.

Person Specification

Qualifications

Essential

• Current professional registration appropriate to the AMP profession.
• Relevant advanced clinical qualification at postgraduate level or demonstrable equivalent advanced-practice capability.
• Evidence of advanced clinical assessment and decision-making competence.
• Evidence of ongoing professional development.
• Appropriate prescribing qualification where prescribing is a requirement of the post.
• Appropriate training and competence in phlebotomy.
• Evidence of competence in relevant clinical observations and investigations.
• Current mandatory training appropriate to the role.
• Appropriate professional indemnity/insurance arrangements.

Desirable

• Advanced practice MSc or equivalent.
• Independent prescribing qualification.
• Advanced assessment qualification.
• Non-medical prescribing qualification where applicable.
• Relevant care-of-the-elderly/frailty qualification.
• Palliative/end-of-life care training.
• Dementia training.
• Leadership qualification.
• Relevant safeguarding qualification/training.

Skills and Competency

Essential

• The post-holder must demonstrate the ability to:
• undertake advanced clinical assessment;
• make safe autonomous clinical decisions;
• recognise clinical deterioration;
• manage acute clinical presentations;
• manage long-term conditions;
• interpret clinical investigations;
• undertake phlebotomy;
• perform routine observations;
• formulate differential diagnoses;
• develop management plans;
• initiate appropriate treatment within scope;
• make appropriate referrals;
• safety-net patients and care staff;
• communicate complex clinical information clearly;
• work effectively within an MDT;
• manage competing clinical priorities;
• maintain accurate clinical records;
• use electronic clinical systems;
• manage clinical risk;
• escalate appropriately;
• demonstrate sound clinical judgement; and
• work effectively in a care-home environment.

Communication

Essential

• Excellent verbal and written communication skills.
• Ability to communicate effectively with older people and people with cognitive impairment.
• Ability to communicate with relatives and carers sensitively.
• Ability to communicate with care-home staff at all levels.
• Ability to manage difficult or sensitive conversations.
• Ability to explain clinical information clearly.
• Ability to negotiate and influence appropriately.
• Ability to work constructively across organisational boundaries.
• Demonstrable commitment to compassionate and person-centred care.

Clinical Knowledge

Essential

• Good working knowledge of:
• acute illness in older people;
• frailty;
• multimorbidity;
• long-term condition management;
• dementia and delirium;
• falls;
• nutrition and hydration;
• medicines safety;
• polypharmacy;
• safeguarding;
• Mental Capacity Act;
• consent;
• advance care planning;
• palliative and end-of-life care;
• appropriate referral pathways;
• infection prevention and control;
• clinical governance;
• patient safety;
• evidence-based practice; and
• relevant NICE and national guidance.

Desirable

• Knowledge of:
• Enhanced Health in Care Homes;
• Network Contract DES requirements;
• primary care contractual arrangements;
• care-home clinical governance;
• community services;
• admission avoidance pathways;
• virtual wards;
• urgent community response;
• integrated care systems;
• shared care records; and
• care-home quality and regulatory requirements.

Experience

Essential

• Significant post-registration clinical experience.
• Experience of autonomous clinical assessment and decision-making.
• Experience of managing patients with acute illness.
• Experience of managing patients with multiple long-term conditions.
• Experience of working with older people and/or people with frailty and complex needs.
• Experience of multidisciplinary working.
• Experience of clinical risk assessment and escalation.
• Experience of interpreting clinical investigations.
• Experience of making or supporting appropriate referrals.
• Experience of maintaining high-quality clinical records.
• Experience of working within clinical governance arrangements.
• Experience of recognising deterioration and acting appropriately.

Desirable

• Experience working in general practice.
• Experience working in care homes.
• Experience undertaking care-home ward/home rounds.
• Experience of proactive care planning.
• Experience of admission avoidance.
• Experience of frailty assessment.
• Experience of palliative/end-of-life care.
• Experience of medicines optimisation/polypharmacy.
• Experience of quality improvement or clinical audit.
• Experience of teaching care-home or healthcare staff.

Leadership and Teamwork

Essential

• Demonstrable ability to work effectively as part of an MDT.
• Ability to work autonomously while recognising the need for escalation.
• Ability to provide clinical leadership within scope of practice.
• Ability to support colleagues and care-home staff.
• Ability to contribute to service improvement.
• Ability to manage clinical priorities safely.
• Ability to work collaboratively with primary, community and secondary care.
• Commitment to shared decision-making.

Personal Qualities

Essential

• The successful candidate will demonstrate:
• professional integrity;
• compassion;
• reliability;
• resilience;
• initiative;
• accountability;
• sound judgement;
• adaptability;
• commitment to patient safety;
• commitment to equality and inclusion;
• commitment to continuous learning;
• ability to work under pressure;
• ability to recognise personal limitations;
• commitment to collaborative working; and
• a proactive approach to improving care for care-home residents.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Doc Services

Address

West Heath Medical Centre

194-196 West Heath Road

Northfield

Birmingham

West Midlands

B31 3HB

United Kingdom

Employer's website

http://southdocservices.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Responsibilities

• Welcome and assist patients and visitors in a professional, courteous and compassionate manner.
• Answer telephone calls promptly and deal with enquiries appropriately, maintaining a calm and helpful approach at all times.
• Book, amend and cancel appointments in accordance with practice procedures.
• Signpost patients to appropriate healthcare professionals, services and organisations where required.
• Process prescription requests and other patient enquiries accurately and efficiently.
• Register new patients and maintain accurate and up-to-date patient information.
• Ensure patient records and information are handled accurately and confidentially, in line with practice policies and information governance requirements.
• Receive and process administrative requests, messages and correspondence.
• Liaise effectively with GPs, nurses, healthcare professionals and the wider practice team.
• Support the practice with general administrative duties, including filing, scanning, photocopying and data entry.
• Assist with the smooth running of reception and waiting areas, ensuring patients receive a positive experience.
• Deal appropriately with sensitive or difficult situations, escalating concerns to the appropriate member of staff when necessary.
• Maintain a high level of confidentiality and professionalism at all times.
• Follow practice policies, procedures and protocols, including those relating to safeguarding, infection prevention and health and safety.
• Attend staff meetings, training and development sessions as required.
• Undertake any other reasonable duties appropriate to the role and level of responsibility.

The Receptionist will work as an integral member of the practice team, contributing to a positive and supportive working environment. The role requires flexibility, good communication skills and the ability to prioritise and manage competing demands within a busy GP practice.

The successful candidate will be committed to providing high-quality patient care and will demonstrate a positive, respectful and professional approach to patients, colleagues and other healthcare professionals.

Person Specification

Experience

Essential

• Previous experience in a reception, administrative, customer service or healthcare setting.
• Good standard of written and spoken English.
• Basic computer skills and confidence using IT systems.
• Ability to work effectively as part of a team in a busy environment.

Additional

Essential

• Caring, compassionate and patient-focused approach.
• Reliable, punctual and flexible.
• Positive attitude and willingness to learn.
• Respectful and professional towards patients, colleagues and other healthcare professionals.
• Demonstrates a commitment to confidentiality and patient dignity.

Desirable

• Previous experience working within a GP practice, NHS or other healthcare environment.
• Experience using primary care clinical systems such as EMIS or SystmOne.

Qualifications

Essential

• Qualifications and Experience
• Previous experience in a reception, administrative, customer service or healthcare setting.
• Good standard of written and spoken English.
• Basic computer skills and confidence using IT systems.
• Ability to work effectively as part of a team in a busy environment.

Desirable

• Experience using primary care clinical systems such as EMIS or SystmOne.
• Understanding of NHS primary care services and the role of general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenfields Medical Practice

Address

12 Terrace Street

Hyson Green

Nottingham

NG7 6ER

United Kingdom

Employer's website

https://www.omsharma.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

See attached Job Description.

Provide comprehensive primary care services to a diverse patient population, including assessment, diagnosis, treatment, and ongoing management of acute and chronic medical conditions. Prescribe medications appropriately, and make referrals to secondary care and community services when required. Maintain accurate and timely clinical records using electronic patient record systems. Participate in multidisciplinary team working, clinical meetings, safeguarding activities, quality improvement initiatives, and practice development.

Fixed term contract ending 31st March 2027, 2 sessions per week.

Person Specification

Qualifications

Essential

• - Fully qualified GP with current General Medical Council (GMC) registration and license to practice
• - Strong commitment to patient-centred care and clinical excellence
• - Excellent communication and interpersonal skills with patients, colleagues and wider healthcare teams

Desirable

• - Local Knowledge & Enhanced Skills
• - Familiarity with local referral pathways, community services and prescribing formularies
• - Experience managing digital workflows efficiently including processing pathology results, clinical correspondence and repeat prescriptions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bankfield Surgery

Address

Bankfield Surgery

15 Huddersfield Road

Elland

West Yorkshire

HX5 9BA

United Kingdom

Employer's website

http://www.bankfieldsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Provide timely clinical care to gtd healthcare urgent care patients in the form of advice or face to face consultation whilst on shift.
• To ensure that where appropriate, the patient is referred for further management with the relevant service, e.g. secondary care specialties, community services.
• To proactively communicate with the Clinical Shift Leads and Senior Care Co-ordinators to ensure the smooth running of the shift.
• To be responsible for prioritization and timeliness of all consultations assigned to the shift.
• Work with colleagues to maximize effective and efficient delivery of care to patients.
• To work within the prescribing formulary, taking account of the minimum length of prescribed treatment.
• Provide clinical advice to both internal and external other staff as required (e.g. Clinical Shift Lead, Senior Care Co-ordinator, Triage Nurses, other GPs, District Nurses).
• Represent gtd healthcare in a professional manner when in contact with the general public and other professionals.
• Support locally developed urgent care pathways and community alternatives to admission, e.g. DVT service, alternative to transfer (ATT/PATS) scheme with NWAS.
• To support streaming of patients to or from co-located A&E services.
• On call shifts (optional): Doctors on call are expected to respond to phone requests within 5 minutes of call and to be able to attend at any of our centres within 1 hr.

Personal development

• Maintain appropriate professional registration and ensure working within professional competencies.
• To ensure all statutory and mandatory training relevant for post is completed.
• Identify own training needs, in consultation and attend agreed relevant courses / study days to enhance personal development.
• To be available for meetings and appraisals from time to time as required.
• Actively seek out learning opportunities via networking with peers in other organisations.
• Participate in the NHS Appraisal process and all activities required for revalidation.

Corporate responsibilities

• To have a good understanding and follow the organisations policies and procedures.
• Work as part of the gtd healthcare multidisciplinary team to ensure a positive and productive team environment is developed and maintained at all times.
• Work as part of a team to ensure targets are met and have primary responsibility for operational targets in real time.
• To contribute to any strategic developments arising from the urgent care agenda.
• Involvement in the teaching and training of other health professionals who may be attached to the service.
• Alert gtd management promptly to problems in service delivery or concerns about the competence of clinical and non-clinical colleagues.
• To provide relevant information and assurance regarding Working Time Directive and hours worked.
• To contribute and participate in the management of complaints and concerns where appropriate.
• Participate in audit of clinical and patient services.

Other duties:

• Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

Person Specification

Qualifications

Essential

• Hold full GMC Registration with a current license to practice and without any current restrictions/undertakings.

Skills and Attributes

Essential

• Computer literacy. An ability to use the clinical systems and online decision support combined with a reasonable typing speed.
• Skilled and experienced in telephone consultation with good telephone manner and clear diction.
• Able to demonstrate holistic patient care.
• Flexible and able to adapt to change.
• Good problem solving skills.
• Able to work within a team and take instruction as required.
• Able to quickly establish rapport and credibility with others in the team.
• Able to represent the organisation with internal and external stakeholders in a professional manner.
• Able to use own initiative, work autonomously and be self motivated.
• Empathetic and caring.
• Socially & ethically aware.
• Professional approach and a presentable appearance.
• Excellent communication and listening skills even in difficult situations.
• Good team player who is able to support, value and respect the contribution of all members.
• Good time management being able to function well under time and patient pressure.
• Flexible approach to working pattern across the entire OOH period.
• Able to work in treatment centres / Urgent Care.

Desirable

• Familiar with ADASTRA.

Experience

Essential

• An up to date understanding of modern primary care and its delivery in an OOH/urgent care setting.
• Experience of working in urgent primary care.
• Able to manage common medical, surgical and psychiatric emergencies.
• Ability to make appropriate referral for further management.
• Has an understanding of local services, pathways and OOH services and Integrated Urgent Care.
• Minimum of 3 years working in A&E (ED) as Specialty Doctor / Associate Specialist.

Desirable

• Understanding of National Quality Requirements in Out of Hours.
• Experience of GP Training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gtd Healthcare

Address

Royal Preston Hospital

Sharoe Green Lane

Fulwood

Preston

PR2 9HT

United Kingdom

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Other Responsibilities:

To understand performance targets and achieve agreed KPIs.

To ensure clinical resource and appointment allocation are used in the most effective way.

To support with information on complaints, concerns and incidents, working with the relevant Manager to resolve them in effective and timely way.

To support change to both the service and the structure of the Surgery.

To undertake any other duties commensurate with the post holders role as agreed with the Team Leader.

Attending training and events organised by the Surgery or other agencies, where appropriate.

Communication

Adapt communication style and content to reflect different type of people when making contact.

Ability to receive sensitive or contentious information and process appropriately.

Promote positivity and effective working relationships with commissioners, other health care providers and other key health care providers and other key partners to support an integrated approach to high quality patient care.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

Whilst performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, careers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

Maintain the standards required for the health, safety and security knowledge & understanding as defined in the Surgery Health & Safety Policy.

Use personal security systems within the workplace according to Surgery guidelines.

Identify the risks involved in work activities and undertaking such activities in a way that manages those risks.

Make effective use of training to update knowledge and skills.

Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Report potential & actual risks identified.

Equality and Diversity

Support the equality, diversity and rights of patients, carers and colleagues, and challenge behaviours that fall below the standards required.

Quality

Strive to improve quality within the Surgery.

Assess own performance, ensuring competence, and being accountable for own actions, either directly or under supervision.

Contribute to the quality assurance process and effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to ensure the best care for the patient.

Effectively manage own time, workload and resources.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

Maintain and update relevant Surgery policies, standards and guidance as directed by the Managers and Partners.

Participate in discussions with members of the team on how the policies, standards and guidelines will affect their work.

Participate in audits & meetings where appropriate.

Recognise the importance of peoples rights, interpreting them in a way that is consistent with Surgery procedures and policies, and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, careers and colleagues

Behave in a manner which is welcoming to an individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

Participate in any training program implemented

Attend monthly whole practice meetings / team meetings to ensure continued understanding and up to date knowledge relating to practice systems and processes.

Identify personal development and training needs.

Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Participate in continuing education to maintain a contemporary level of professional knowledge and skill.

Contribution to the Implementation of Services

Maintain and update relevant Surgery policies, standards and guidance as directed by the Managers and Partners.

Participate in discussions with members of the team on how the policies, standards and guidelines will affect their work.

Participate in audits & meetings where appropriate.

Essential

Good standard of education.

Excellent communication and customer service skills.

Strong attention to detail and accuracy.

Good organisational skills with the ability to prioritise workload and manage competing demands.

Ability to work independently and as part of a multidisciplinary team.

Problem-solving skills and the ability to work under pressure.

Professional, reliable and trustworthy approach.

Ability to maintain confidentiality at all times.

Desirable

Previous experience in a GP practice, pharmacy or medicines management setting.

NVQ Level 2 in Pharmacy Services or equivalent pharmacy-related experience.

Experience of handling prescription queries and medicines management processes.

Person Specification

Qualifications

Essential

• Essential
• Good standard of education.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Good organisational skills with the ability to prioritise workload and manage competing demands.
• Ability to work independently and as part of a multidisciplinary team.
• Problem-solving skills and the ability to work under pressure.
• Professional, reliable and trustworthy approach.
• Ability to maintain confidentiality at all times.

Desirable

• Desirable
• Previous experience in a GP practice, pharmacy or medicines management setting.
• NVQ Level 2 in Pharmacy Services or equivalent pharmacy-related experience.
• Experience of handling prescription queries and medicines management processes.

Experience

Essential

• Pharmacy background or Previous GP prescription experience

Desirable

• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ansdell Medical Centre

Address

Albany Road

Lytham St. Annes

Ansdell

FY8 4GW

United Kingdom

Employer's website

https://www.ansdellmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. This will be done in line with the Job evaluation Handbook guidelines

Person Specification

Experience

Essential

• Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent.
• Evidence of post qualifying and continuing professional development.
• Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
• Should have an appreciation of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations.

Desirable

• Member of relevant professional body

Other

Essential

• Used to working in a busy environment on rotational shifts covering 7 days
• Adaptability, flexibility and ability to cope with uncertainty and change
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
• Professional calm and efficient manner
• Effective organizer, influencer and networker

Skills

Essential

• Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
• Negotiate on difficult and controversial issues including
• performance and change.
• Problem solving skills and ability to respond to sudden unexpected demands
• Ability to analyse complex facts and situations and develop a range of options
• Takes decisions on difficult and contentious issues where there may be a number of courses of action.
• Strategic thinking ability to anticipate and resolve problems
• before they arise
• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
• Must be able to prioritise own work effectively and be able to direct activities of others.
• Experience of managing and motivating a team and reviewing performance of the individuals.
• Working knowledge of Microsoft Office with intermediate keyboard
• skills.

Desirable

• Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful
• Projects

Autonomy Freedom to Act

Essential

• Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies.
• Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
• Experience of identifying and interpreting National policy. Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on
• policy implementation)

Equality & Diversity

Essential

• Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management
• systems in the area

Financial and Physical Resources

Essential

• Previously responsible for a budget, involved in budget setting and working knowledge of financial processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk and Suffolk Integrated Care Board

Address

Norfolk and Suffolk Integrated Care Board

Endeavour House

Russell Road

Ipswich

Suffolk

IP1 2BX

United Kingdom

Employer's website

https://www.norfolkandsuffolk.icb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving Practice workload and staffing levels:

The following are core responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Clinically code data on EMIS.
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary.
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested.
• Complete opening and closing procedures.

In addition to the core responsibilities, the Patient Services Advisor may be requested to:

• As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Support with induction and ongoing training of new staff.
• Support administrative staff, providing cover during staff absences.
• Action incoming emails and correspondence as necessary.
• Book/arranging minor op appointments and sending relevant information to patients.
• Collate and send back information on patients that were registered temporarily at the practice.
• Scan patient related documentation and attach scanned documents to patients healthcare records.
• Monitor and order practice stationery supplies including registration and prescription forms .
• Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room.
• Partake in audit as directed by the audit lead

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent

Experience

Essential

• Excellent communications skills, oral and written
• Excellent Customer Service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Churchmere Medical Group

Address

Trimpley Street

Ellesmere

Shropshire

SY12 0DB

United Kingdom

Employer's website

https://www.churchmere.co.uk/ (Opens in a new tab)