Job description

Job responsibilities

Key Responsibilities (Clinical):

• To undertake direct patient care at least 70% of working hours. To practice at an advanced level, demonstrating a high level of autonomy and clinical decision making.

• The post holder will liaise proactively with external organisations to provide and promote seamless patient-centred care.

• Identify safeguarding concerns and report via agreed channels and seek advice through the safeguarding leadership structure

• To develop a detailed knowledge of services and agencies in the borough which can support people with dementia with a range of needs and effectively signpost patients, carers and GPs to these services and build professional links.

• To work alongside the voluntary sector organisations to provide expert clinical advice and guidance where there are concerns for their attendees and the services lack clinical expertise or direct access to this.

• To ensure that appropriate, consistent and realistic information is provided to patients and relatives.

• To provide support to carers of people with dementia

• To adhere with clinical care pathways for patients with dementia.

2) Practice and Service Development:

• To act as a clinical dementia expert to primary care , supporting GP practice nurses and others with practical advice, signposting to relevant community services. To actively involve service users in providing feedback of their experience of the current service and suggestions for improvements.

3) Education and Training

• To educate professionals in Southwark on the range of services available for people with dementia and effective care planning, through carrying out joint work and feeding back actions from reviews

• To attend meetings and conferences, locally and nationally to maintain own specialist knowledge ensuring that the post holder is fully conversant with current issues.

• To participate in the training and education of nursing, medical and AHP staff within the Trust and Primary Care as required.

4) Quality Improvement and Service Evaluation

• To collect and present high quality data on the effectiveness of the service.

• To collect key outcome measures including rates of completed care planning for people with dementia, referral and re-referral rates, and patient experience and carer experience data.

5) Other

• To undertake any other reasonable duties as requested by line manager.

Person Specification

Qualifications / Education

Essential

• RMN or RGN (A)
• BA/BSc degree or working towards - in nursing or health-related subject (A)
• Clinical supervision or Mentoring course (A)

Desirable

• Dual registration RGN and RMN (A)
• Nurse prescribing course (A) (I)
• Teaching qualification (A)
• Master's degree or working towards a Master's degree (A)

Experience

Essential

• Substantial evidenced experience and knowledge of working within the area of dementia (A) (I)
• Substantial evidenced experience at band 6 level or equivalent (A) (I)
• Evidence of working closely with all those within a patient's care network, including physical health care and social care professionals (A) (I)
• Evidence of recent significant expert clinical skills and ability to work outside traditional boundaries (A) (I)
• Ability to influence and enhance patient care (A) (I)
• Ability to work safely as an autonomous practitioner (A) (I)
• Evidence of leadership and ability to implement change (A) (I)
• Evidence of leadership in standard setting and auditing (A) (I)
• Evidence of experience in service delivery and development (A) (I)
• Evidence of working across organisational boundaries (A)(I)
• Evidence of implementing evidence/research-based practice (A) (I)
• Evidence of publication or ability to write to this standard (A) (I)
• Working in a consultancy capacity (A) (I)

Desirable

• Experience of Quality Improvement (A) (I)
• Evidence of multi-professional research including a track record in applying research to advance practice (A) (I)

Skills

Essential

• A passion for improving outcomes for older people living with dementia and provide well organised and responsive patient-focused care (A) (I)
• Ability to complete holistic and comprehensive assessments of patients' needs exploring the psychosocial aspects of their health.
• Ability to manage own caseload with the responsibility of formulating effective risk assessments, care plans and medication reviews.
• Ability to analyse complex issues / problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions (A) (I)
• Ability to keep clear, timely and accurate records of all care and decisions made guided by the NMC Code.
• Ability to build and maintain high standards of communication with a variety of personnel and agencies at all levels (A) (I)
• Evidence of a flexible and sensitive approach to care and service provision (A) (I)
• Ability to negotiate and reach compromises in verbal discussions in a manner which inspires confidence and respect from others (A) (I)
• Excellent oral and written communication skills (A) (I)
• Excellent clinical leadership skills and ability to enthuse others, co-ordinate and work collaboratively in a team (A) (I)
• Excellent inter-personal and influencing skills (A) (I)
• Able to interact well with all members of professional teams as and when needed (A) (I)
• Integrity and resilience (A) (I)
• Ability to present ideas with clarity and effectively to a diverse audience (A) (I)
• Able to provide clinical supervision / mentoring (A) (I)
• Evidence of ability to think strategically (A) (I)
• Ability to influence policy at local level (A) (I)

Desirable

• Recognition of own limitations, strengths and weaknesses and an ability to seek advice when necessary (A) (I)

Knowledge

Essential

• Sound knowledge of current issues in the care of older people with dementia and acute mental health problems within the community
• In-depth knowledge of dementia and appropriate therapeutic interventions (A) (I)
• Sound knowledge of the physical health problems older adults may face and the impact on their mental health (A) (I).
• Knowledge of the implications of the national dementia strategy and NICE guidelines for Dementia care (A) (I)
• Awareness of current professional nursing and NHS issues (A) (I)
• Research Awareness (A) (I)
• Continuing professional development (A)
• Awareness of Healthcare Governance issues and implications for practice (A) (I)
• Reflective approach to practice (A) (I)
• Maintaining audits to provide assurance of high-quality care. 1

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

151

Blackfriars Road

London

SE1 8EL

United Kingdom

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide individual support to service users, through face-to-face and telephone contact, to explore ways of improving their mental health and wellbeing.

Support service users to identify and make practical changes to their environment, routines and lifestyle to improve their health and wellbeing, including making informed choices around physical activity, healthy eating and mental wellbeing, and accessing relevant community, voluntary sector and social activities and services.

Support access to wider community activities and support as part of an individuals plan.

Work collaboratively and maintain effective communication with colleagues across Sheffield Mind, the PCS clinical team and other health, social care, voluntary and community services.

Safely and effectively manage own caseload under supervision the wider PCS ADHD Clinical and operational staff.

To work within competencies, autonomy and capacity and seek guidance and support appropriately.

Accurately record contacts, interventions, outcomes and other relevant information in accordance with organisational requirements, ensuring performance information is recorded in a timely manner.

Contribute to the development and delivery of effective working practices within the service, supporting the achievement of agreed outcomes and service objectives.

Work within the competencies, autonomy and capacity of the role, seeking appropriate guidance and support from the wider PCS ADHD clinical and operational team when required.

You will uphold PCS values and contribute to an inclusive, supportive and respectful workplace where everyone is valued, treated fairly and has the opportunity to thrive.

You will follow PCS policies and relevant professional standards, including those relating to information governance, safeguarding, confidentiality, health and safety and EDI.

You will contribute to a culture of continuous improvement and support the delivery of safe, effective and person-centred services.

This is not an exhaustive list of duties and responsibilities. You may be required to undertake other duties which fall within the grading of the post, as directed by the line manager.

Person Specification

Qualifications

Essential

• NVQ Level 3 in Health and Social Care or equivalent

Experience

Essential

• Significant experience of working in a support worker or social prescriber role
• Understanding of the impact that ADHD symptoms can have on mental health, wellbeing and everyday life
• Demonstrable experience of providing 1-1 support to individuals to improve their health and wellbeing
• Demonstrable experience of planning and delivering structured, clinic-based interventions such as goal setting, action planning and behaviour/lifestyle change

Desirable

• An understanding of the barriers faced by people experiencing health inequalities
• Basic understanding of the Mental Health Act and its use in practice or equivalent health and social care legislation

Skills and Competencies

Essential

• Excellent communication and interpersonal skills, with the ability to build effective relationships with service users
• Ability to recognise when someone requires additional support and appropriately escalate or refer
• Able to work independently and manage and prioritise a caseload effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Sheffield

Address

28 Kenwood Park Road

Sheffield

South Yorkshire

S7 1NF

United Kingdom

Employer's website

http://www.primarycaresheffield.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties of the Job

The post holder will work closely with the Practice Manager and Deputy Practice Manager to support the delivery of key practice objectives.

Data Lead Responsibilities

• Support the achievement of Quality and Outcomes Framework (QOF), Local Quality Contracts and other enhanced services.
• Run searches and produce reports using EMIS Web to identify patients requiring review, recall or follow-up.
• Support population health management initiatives and proactive patient care programmes.
• Monitor and improve data quality within the clinical system.
• Assist with contract monitoring, performance reporting and service improvement projects.
• Identify opportunities to maximise practice income through accurate coding, recalls and achievement of contractual targets.
• Support audits, quality improvement initiatives and practice development projects.
• Liaise with clinical and administrative staff to ensure data is recorded accurately and consistently.
• Assist with managing access demand and patient recall systems.

Reception and Administrative Responsibilities

• Provide professional and courteous support to patients, clinicians and colleagues.
• Answer incoming telephone calls efficiently and appropriately.
• Receive and assist patients attending the surgery.
• Process and action clinical and administrative tasks within EMIS Web.
• Manage patient registrations, records and correspondence.
• Support prescription and document processing in line with practice procedures.
• Signpost patients to appropriate services both within and outside the practice.
• Maintain accurate patient records and ensure confidentiality at all times.
• Provide cover for reception and administrative functions as required.
• Build positive working relationships with all members of the multidisciplinary team

Person Specification

Qualifications

Essential

• Essential
• GCSE Grade C Level 4 or above in English and Mathematics or equivalent.
• Evidence of relevant administrative training or experience.

Desirable

• Further qualifications in administration, business or healthcare management.
• Care Navigation training.
• EMIS Web training certificates.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westway Medical Centre

Address

Westway

Maghull

Liverpool

L31 0DJ

United Kingdom

Employer's website

https://westwaymcmaghull.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As the Team Manager you will provide operational management support to the PCS ADHD service ensuring its smooth running and the provision of a high-quality front-line customer service environment. You will be a key member of the management team working alongside the Head of Service and the services clinical leads to ensure consistent high standards of service are delivered.

You will manage the clinicians and administrators within the team, supporting the governance of the service, including providing information for performance management and the ongoing monitoring and delivery of key performance areas.

You will be responsible for coordinating clinical rotas, including managing holidays and other periods of absence and ensuring adequate cover arrangements are in place. The role involves significant organisational tasks, effective team working and a high level of communication.

The PCS ADHD service is working across the interface between primary care, voluntary sector and secondary services, with the aim of improving the mental health and well-being of our communities.

General Duties

Support the wider team members in the day-to-day operational management of the PCS ADHD service.

Hold responsibility for the coordination of the diagnostic and treatment service, ensuring adequate levels of cover are maintained for clinical and operational staff.

Support the administration team as and when required.

Be responsible for the day to day Line management of administrative staff,

Be responsible for all aspects of line manager HR processes, including ensuring the appropriate documents are forward to HR for filing, probations, sickness/absence management and monitoring performance or carrying out investigations when necessary.

Ensure safe and effective IT and clinical systems are in place to support the service and oversee key administrative tasks relating to performance monitoring and reporting.

Attend key meetings representing the flow of patient care and supporting any change processes

Ensure written procedures for the administrative aspects of the service are regularly reviewed and updated.

Implement systems for improving quality of customer service.

Organise, coordinate and participate in meetings, workshops, training events and service planning discussions as necessary.

Develop protocols and ensure robust policies and procedures are in place in line with PCS policies and procedures.

Lead on specific development project and ensure effective and robust project management.

Produce documents and reports for management purposes, including analysis of data.

Respond to verbal and written complaints about the service in a timely and appropriate manner, in line with PCS policy, and refer unresolved issues to senior management where necessary.

You will uphold PCS values and contribute to an inclusive, supportive and respectful workplace where everyone is valued, treated fairly and has the opportunity to thrive.

You will follow PCS policies and relevant professional standards, including those relating to information governance, safeguarding, confidentiality, health and safety and EDI.

You will contribute to a culture of continuous improvement and support the delivery of safe, effective and person-centred services.

This job description is not exhaustive. The postholder may be required to undertake other duties within the scope and band of the role, following discussion with their manager.

Person Specification

Experience

Essential

• Experience managing a multidisciplinary team
• Experience of managing rotas, performance, staff development and sickness/absence

Desirable

• Experience of management within a healthcare or similar service environment
• Understanding of the structure and operation of Primary Care services and the NHS
• Experience using SystmOne

Qualifications

Desirable

• Leadership or management qualification or relevant experience

Skills and Competencies

Essential

• Ability to effectively manage and prioritise workload across a busy service
• Ability to manage difficult conversations

Desirable

• Experience of problem solving and managing challenging or complex situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Sheffield

Address

28 Kenwood Park Road

Sheffield

South Yorkshire

S7 1NF

United Kingdom

Employer's website

http://www.primarycaresheffield.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary

GP Healthcare Alliance are seeking an experienced and motivated Basic Life Support (BLS) Instructor to join our training team. The postholder will be responsible for the delivery of BLS training to clinical and non-clinical staff in line with Resuscitation Council UK (RCUK) guidelines at various locations. This role is key to ensuring staff are competent and confident in responding to life-threatening emergencies in healthcare and community settings.

Key responsibilities

Deliver high-quality BLS training sessions, including adult, paediatric, and neonatal CPR, use of automated external defibrillators (AEDs), management of choking and anaphylaxis, using adrenaline auto-injectors (AAIs).

Facilitate practical training, skills assessments, and scenario-based learning in accordance with Resuscitation Council UK standards.

Maintain accurate records of training attendance, certification, and staff compliance.

Contribute to the development and review of training materials, ensuring up-to-date evidence-based practice.

Support the wider clinical education team in the delivery of mandatory training programmes.

Participate in audits, evaluations, and quality improvement projects related to resuscitation training.

Maintain and monitor resuscitation equipment used during training, ensuring functionality and cleanliness.

Communication

Communicate effectively with other team members.

Communicate effectively with all customers recognising there may be a need for alternative methods of communication.

Enthusiastic about health promotion and lifestyle change.

Personal and people development

Take responsibility for own developmental learning and performance, including participating in supervision.

Take responsibility for maintaining a record of own personal development.

Work with management on any new training requirements.

To recognise and understand the roles and responsibilities of individuals working in the primary health care team.

Health, safety and security

• Use the personal security systems within the workplace according to GPHA guidelines.
• Identify the risks involved in work activities and undertake them in a way that manages the risks.

Other responsibilities

• Participate in annual appraisal which will include staff multi source feedback (MSF)
• Undertake additional training where necessary to provide these enhanced services
• Awareness of and compliance with all relevant practice policies/guidelines, e.g., confidentiality, data protection, health and safety.

Service improvement

• Work with colleagues in the team on the development of current and new services and other initiatives.

Quality

• Ensure own actions are consistent with clinical governance systems.
• Practice in accordance with agreed standards of care.
• Know GPHAs policies, especially the whistle-blowing policy, available in the practice staff handbook.
• Be able to manage your own time effectively.

Equality and diversity

• Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures.
• Respect the privacy, dignity, needs and beliefs of our customers, patients and carers.

Information processes

• Record information and activities undertaken with clinician and administration in an accurate and timely fashion, using manual or computer systems as appropriate.
• Maintain confidentiality or information relating to GPHA employees and any other practice or individual we work with.
• Take the necessary precautions when transmitting information.

Duties and Responsibilities:

• Attend annual updates and mandatory training as required.
• Highlight any gaps in knowledge/training needs to their line manager to allow them the opportunity to offer support to fulfil the duties of this post.

Act in a manner that safeguards children and/or vulnerable adults as applicable to the role.

• Work in line with organisational policies and procedural guidelines.

Clinical governance

• To remain up to date with all mandatory training.
• To meet responsibilities as an employee as set out in the organisations corporate and clinical policies.
• To always maintain confidentiality.

This JD is not intended to be an exhaustive list of activities but rather an outline of the main areas of responsibility. The role is likely to evolve to meet the changing needs of the service

Person Specification

Qualifications

Essential

• Recognised BLS Instructor qualification (e.g., RCUK BLS Instructor Certificate)
• Current registration with a relevant healthcare professional body (e.g., NMC, HCPC) or significant experience in emergency response or clinical education.

Desirable

• Immediate Life support Instructor qualification

Other

Essential

• Reliable and approachable
• Respectful
• Hold a full valid drivers license
• Have access to your own vehicle

Experience

Essential

• Prior experience working in a healthcare or training environment
• Experience delivering training or teaching in a healthcare or education setting.
• Ability to manage a training session independently and adapt teaching styles to meet diverse learning needs.
• Basic IT skills, including use of email and learning management systems
• Excellent communication and interpersonal skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Healthcare Alliance

Address

Mulberry Suites

Mulberry Road

Canvey Island

Essex

SS8 0PR

United Kingdom

Employer's website

http://www.gphealthcarealliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Person Specification

About You

Essential

• We are seeking someone who:
• Has excellent attention to detail and a high level of accuracy.
• Is confident communicating with patients in a professional and compassionate manner.
• Has strong organisational and time-management skills.
• Can manage a busy workload and prioritise tasks effectively.
• Is comfortable using computer systems and learning new software.
• Works well both independently and as part of a team.

Desirable

• Experience with EMIS Web or NHS systems would be advantageous
• Has experience in an administrative or healthcare setting (desirable but not essential).

Employer details

Employer name

Issa Medical Centre

Address

73 St Gregory Road

Preston

Lancashire

PR1 6YA

United Kingdom

Employer's website

https://www.issamedicalgroup.co.uk (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients. Teamwork is an essential part of the role, working as part of our senior clinical team to provide quality care to our patients as well as supporting the wider practice core clinical workload.

Clinical Responsibilities:

In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, insurance forms and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes, coding accurately for QOF, ECF, and IIF targets.

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

The post holder will be given dedicated QOF, ECF And IIF domains to manage and co-ordinate. Progress against these targets will be monitored and discussed with the GP partners.

Other Responsibilities within the Organisation:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice.

Contributing to evaluation/audit and clinical standard setting within the organisation

Contributing to the development of computer-based patient records

Contributing to the summarising of patient records and Read-Coding patient data.

Attending training and events organised by the Practice or other agencies, where appropriate.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Providing advice on the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

Manage of the full range of infection control procedures in both routine and extraordinary circumstances (e.g., pandemic or individual infectious circumstances)

Hand hygiene standards for self and others.

Managing directly all incidents of accidental exposure

Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice.

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that

procedures are followed, and weaknesses / training needs are identified, escalating issues as appropriate to the responsible person.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process.

Making effective use of training to update knowledge and skills and initiate and manage the training of others across the full range of infection control and patient processes.

Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand cleansing facilities, wipes etc, and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager.

Safe management of sharps use storage and disposal.

Maintenance of own clean working environment

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management.

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers

Undertaking periodic infection control training (minimum twice annually)

Correct waste and instrument management including handling, segregation, and container use.

Maintenance of sterile environments

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will

participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. This must include completion of all mandatory and statutory training.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• We are looking for a salaried GP who is enthusiastic, has positive energy, and a good sense of humour.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Parkfield Medical Centre

Address

The Walk

Potters Bar

Hertfordshire

EN6 1QH

United Kingdom

Employer's website

https://www.parkfieldmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Bordesley East PCN is a dynamic and innovative Primary Care Network located in East Birmingham, serving a population of almost 40,000 patients through a network of committed GP practices.

We are passionate about delivering accessible, high-quality healthcare and have embraced modern ways of working to support both patients and staff. Our practices utilise advanced clinical systems and digital technologies, including online services, electronic prescribing and remote consultation platforms.

Our multidisciplinary team approach ensures patients receive the right care from the right professional at the right time, improving both patient outcomes and staff satisfaction.

We are committed to fostering a positive working culture, supporting professional development and creating opportunities for clinicians to develop specialist interests and leadership skills within primary care.

The successful candidate will be expected to work across both practices within the PCN:

• Garratts Green Lane Surgery: 2 sessions per week
• Downsfield Medical Practice: 1 session per week

Person Specification

Qualifications

Essential

• Essential
• GMC registered medical practitioner with a licence to practise.
• MRCGP or equivalent qualification.
• Certificate of Completion of Training CCT or working towards CCT.
• Inclusion on the NHS England Performers List.
• Evidence of continued professional development.

Desirable

• Experience of working within a Primary Care Network.
• Additional clinical qualifications or specialist interests relevant to primary care.

Skills and Attributes

Essential

• Skills and Attributes
• Essential
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Strong organisational and time-management skills.
• Accurate clinical record keeping.
• Commitment to high standards of patient care and clinical governance.
• Ability to remain calm and effective under pressure.
• Flexible and adaptable approach to work.

Desirable

• Skills and Attributes
• Essential
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Strong organisational and time-management skills.
• Accurate clinical record keeping.
• Commitment to high standards of patient care and clinical governance.
• Ability to remain calm and effective under pressure.
• Flexible and adaptable approach to work.

Experience

Essential

• Understanding of General Practice services and NHS primary care.
• Ability to manage a varied clinical workload safely and effectively.
• Experience of working within multidisciplinary teams.

Desirable

• Experience of EMIS Web clinical system.
• Experience of Systm One clinical system.
• Knowledge of the role and function of Primary Care Networks.
• Understanding of local population health needs and health inequalities.
• Experience of service development, quality improvement or clinical audit.
• Knowledge of current NHS policies and primary care developments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Garretts Green Lane Surgery

Address

Garretts Green Lane Surgery

172 Garretts Green Lane

Birmingham

B26 2SB

United Kingdom

Employer's website

https://www.garrettsgreen.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The medical secretary's role is to assist referring clinicians with processing patient referrals, to obtain results/information as necessary, and carry out other administrative tasks for the surgery. Main duties of the job

• Type letters, reports and associated documentation as required and within the specified timescales as appropriate
• Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
• Manage all enquiries in an effective manner
• Process incoming letters/emails/messages as requested within a timely manner
• Scan documentation and attach scanned documents to patients healthcare records
• Process referrals using the electronic referral system (ERS)
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Manage all administrative queries as necessary
• Conduct clinical system searches as requested
• Adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Participate in local initiatives to enhance service delivery and patient care
• Produce meeting agendas and record the minutes of meetings
• Support and participate in shared learning
• Process requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
• Accurately input and code SNOMED CT data on the clinical IT system

Person Specification

Qualifications

Essential

• experience in working in a GP Surgery
• experience with system 1 TTP
• experience with ERS

Desirable

• experience in working in a GP Surgery
• experience with system 1 TTP
• experience with ERS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norvic Family Practice

Address

110 Norman Road

Smethwick

B67 5PU

United Kingdom

Employer's website

https://www.norvicfamilypractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

Care Navigation

Receive and process patient requests, either in person, by telephone, online, or via other communication methods.

Use approved care navigation training and pathways to signpost patients to the most appropriate service, this can include following instructions from the triage or on call teams.

Book appointments according to practice protocols and appointment availability.

Support patients to access self-care resources, community services, pharmacy services, NHS services, and local support organisations where appropriate.

Promote and support the use of online services and digital healthcare solutions.

Ensure urgent clinical matters are escalated promptly in accordance with practice procedures.

Reception Duties

• Greet patients and visitors in a professional, courteous, and helpful manner.
• Manage incoming and outgoing telephone calls efficiently.
• Deal with patient enquiries and requests sensitively and effectively. This can include emails, phone calls, messages via digital platforms, etc
• Register new patients and maintain accurate patient records.
• Process appointment requests, cancellations, and amendments.
• Handle patient correspondence and documentation as required.

Administrative Duties

• Maintain accurate electronic records using the clinical system.
• Scan, code, redirect and file documentation in accordance with practice procedures.
• Process repeat prescription requests according to practice protocols.
• Support administrative tasks associated with patient care and practice operations.
• Assist with recalls, invitations, and other patient communications.
• Undertake administrative tasks as received from the clinical system

Patient Experience

Provide a high standard of customer service at all times.

Actively contribute to a positive patient experience.

Respond appropriately to patient concerns and direct complaints in line with practice policy.

Demonstrate empathy and professionalism when dealing with challenging situations

Governance, Compliance and Risk

• Support compliance with Care Quality Commission (CQC) standards, NHS regulations, and Practice policies.
• Take an active role to ensure the practices readiness for inspections and reviews from regulators and commissioners such as the CQC and ICB.
• Maintain health and safety, infection control, and data protection standards.
• Identify operational risks and take practical steps to resolve issues.

Finance and Resources

• Monitor resources, equipment, and space to ensure smooth operations. Ensure costeffective use of resources in daily operations.

Communication and Teamwork

• Act as a key point of contact
• Build effective working relationships with staff, patients, PCN colleagues, and suppliers.
• Attend meetings as requested

Other Duties and Expectations

• Provide temporary cover for selected responsibilities when required, such as during periods of annual leave
• Maintain knowledge of and compliance with Practice policies and procedures relating to this post
• Attend relevant training courses as requested by the Business Manager and Practice Partnership, including assigned statutory and mandatory training
• Undertake any other duties as required by the Practice and determined by the Business Manager and/or Practice Partnership
• Promote the welfare of children, young people and vulnerable adults and comply with the practice safeguarding policies and procedures.
• Maintain strict confidentiality regarding patient, staff and business information and comply with practice policies and procedures
• Follow practice policies in relation to Health and Safety and Patient Safety
• Be committed to equality, diversity and appropriate professional conduct
• Work within scope of practice and avoid decision making outside of competence

This job description is intended as a guide and does not constitute and exhaustive list of duties. It may be amended to meet the changing needs of the practice.

Person Specification

Qualifications

Essential

• Good standard of general education, including GCSEs (or equivalent) in English and Mathematics at Grade C/Level 4 or above.
• Evidence of good IT literacy, including the use of Microsoft Office applications and electronic record systems.
• Willingness and ability to undertake role-related training, including Care Navigation training and mandatory NHS training requirements.
• Understanding of the importance of confidentiality and data protection within a healthcare environment.

Desirable

• Care Navigation training or relevant NHS reception/care coordination qualification.
• NVQ Level 2 or 3 in Business Administration, Customer Service, Health and Social Care, or an equivalent qualification.
• Training in safeguarding, information governance, customer service or conflict resolution.
• Knowledge of NHS services and primary care pathways.
• Familiarity with clinical systems such as EMIS Web, SystmOne or similar healthcare software.

Experience

Essential

• Previous experience working in a customer-facing role, demonstrating excellent communication and interpersonal skills.
• Experience handling telephone, face-to-face and written enquiries in a professional and courteous manner.
• Experience managing competing priorities and working effectively in a busy environment.
• Experience maintaining accurate records and handling confidential information.
• Experience using computer systems for data entry, record keeping and administrative tasks.
• Experience working as part of a team and building positive working relationships.
• Demonstrable ability to provide a high standard of customer service and deal with challenging situations in a calm and professional manner.

Desirable

• Previous experience working in a GP practice, NHS organisation, healthcare setting or other patient-facing environment.
• Experience of care navigation, signposting, patient triage support or appointment management.
• Experience using clinical systems such as EMIS Web, SystmOne, Docman or NHS Digital platforms.
• Experience processing repeat prescriptions, patient registrations, referrals or healthcare-related administrative processes.
• Experience supporting compliance with healthcare regulations, policies and quality standards.
• Experience promoting and supporting the use of online services and digital healthcare solutions.
• Experience handling patient concerns or complaints in accordance with organisational policies.
• Experience contributing to operational improvement, risk management or service development initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Conisbrough Group Practice

Address

The Stone Castle Centre

Gardens Lane

Conisbrough

South Yorkshire

DN12 3JW

United Kingdom

Employer's website

https://conisbroughgrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The GP with Extended Role for ADHD will provide clinical expertise across the PCS ADHD service. The postholder will work alongside managerial and clinical leads to help ensure that high standards of governance, quality and patient safety are maintained across the service.

Clinical Practice and Leadership

Undertake comprehensive ADHD assessments in line with NICE guidelines.

Formulate and document diagnoses, differential diagnoses, and management plans.

Complete high-quality assessment reports within agreed turnaround times.

Initiate and review ADHD treatment plans, including shared care recommendations.

Maintain accurate, timely clinical records using agreed clinical systems and contribute to outcome monitoring.

Support service quality, consistency, and patient experience across the ADHD pathway.

Promote a culture of service user empowerment.

Provide medical management, including prescribing and monitoring ADHD medications in line with national guidance

Work collaboratively with the MDT, including psychiatrists, nurses and admin teams.

Participate in clinical supervision, peer review and service development.

Work with the ADHD Consultant Psychiatrist and ADHD Team Manager to ensure the service meets performance targets, waiting time standards, and regulatory requirements.

General

Contribute to business planning, workforce development, and service redesign.

Support the weekly multidisciplinary team meeting.

Participate where required in recruitment, induction, and appraisal of clinical staff.

Represent the service as part of the operational team where required at trust-wide or organisational leadership forums.

Adhere to safeguarding, information governance and clinical governance standards.

You will uphold PCS values and contribute to an inclusive, supportive and respectful workplace where everyone is valued, treated fairly and has the opportunity to thrive.

You will follow PCS policies and relevant professional standards, including those relating to information governance, safeguarding, confidentiality, health and safety and EDI.

You will contribute to a culture of continuous improvement and support the delivery of safe, effective and person-centred services.

This job description is not exhaustive. The postholder may be required to undertake other duties within the scope and band of the role, following discussion with their manager.

Person Specification

Qualifications

Essential

• GMC Registration

Experience

Essential

• Strong understanding of NICE ADHD guidance and neurodevelopmental pathways
• Ability to communicate clearly and effectively, both verbally and in writing
• Awareness of quality, governance or audit processes
• Understanding of confidentiality and information governance

Desirable

• Experience in ADHD assessment and management

Skills and Competencies

Essential

• Portfolio GP / GPwSI-style working background
• Excellent clinical documentation and report-writing skills
• Ability to work autonomously within a governed MDT structure
• Ability to work under pressure in a busy and changing environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Sheffield

Address

28 Kenwood Park Road

Sheffield

South Yorkshire

S7 1NF

United Kingdom

Employer's website

http://www.primarycaresheffield.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are currently looking for clinical practitioners to join our friendly team at Lymington Urgent Treatment centre. This is an exciting opportunity to come and work in a busy, dynamic environment where the focus is on teamwork providing excellent and efficient care to our local community by offering an alternative health care choice and reducing pressures on local Emergency departments.

The Urgent Treatment Centre has approximately 20,000 attendances a year, both adults and children and we are proud of the service that we provide to our local community.

The successful applicant should have some experience working as an autonomous practitioner either in the Emergency Department or an urgent care setting, but other applicants may be considered on experience. Suggested previous roles could be Nurse Practitioner, Emergency Care Practitioner , Specialist Paramedic. The role will be ideal for gaining experience, knowledge and in assessing and treating patients with a wide variety of minor injuries and minor illnesses.

Partnering Health Group (PHL) are an established and expanding healthcare organisation responsible for providing a variety of urgent and primary health care services across Hampshire and are delighted to be providing the UTC in Lymington Hospital. The New Forest is a beautiful setting in which to provide high quality, safe services which improve the health, wellbeing and independence of the people we care for. We deliver these services to our community so you will feel a real sense of achievement and that your work makes a difference to local peoples lives.

Essential Criteria

• Registered with NMC or HCPC
• Experience working in primary care and/or urgent care setting
• Minimum 3 years post qualification experience
• Minor injury and illness qualification (ideally at level 7)
• At or working towards Masters qualification/or equivalent experience demonstrating advanced clinical practice
• You must be competent at taking a clinical history excluding red flags and undertake a physical examination of the patient for patients presenting with undifferentiated conditions
• You will be expected to ensure that mandatory education is kept updated as required by the policies of the organisation
• You will be expected to maintain a clinical portfolio that evidences advanced heath assessment skills and competencies.
• Excellent communication and interpersonal skills written, verbal (Particularly listening skills)
• Clear understanding of professional responsibility and accountability.
• Good organisational skills and ability to manage and prioritise own workload
• Good clinical skills in assessment, diagnosis and management of acute Primary care presentations of minor illness and injury
• Be able to clear an enhanced DBS check/ Must be authorised to work in the UK

Desirable

• A&E experience
• Interpretation of lab results training
• IRMER trained
• Teaching and/or Mentorship qualification
• Experience of working in a multi-disciplinary team
• Experience of Chronic Disease Management
• Familiar with Internet Healthcare resources

Person Specification

Qualifications

Essential

• Registered with NMC or HCPC
• Experience working in primary care and/or urgent care setting
• Minimum 3 years post qualification experience
• Minor injury and illness qualification (ideally at level 7)
• At or working towards Masters qualification/or equivalent experience demonstrating advanced clinical practice
• You must be competent at taking a clinical history excluding red flags and undertake a physical examination of the patient for patients presenting with undifferentiated conditions

Desirable

• A&E experience
• Interpretation of lab results training
• IRMER trained
• Teaching and/or Mentorship qualification

Experience

Essential

• You will be expected to ensure that mandatory education is kept updated as required by the policies of the organisation
• You will be expected to maintain a clinical portfolio that evidences advanced heath assessment skills and competencies.
• Excellent communication and interpersonal skills written, verbal (Particularly listening skills)
• Clear understanding of professional responsibility and accountability.
• Good organisational skills and ability to manage and prioritise own workload
• Good clinical skills in assessment, diagnosis and management of acute Primary care presentations of minor illness and injury
• Be able to clear an enhanced DBS check/ Must be authorised to work in the UK

Desirable

• Experience of working in a multi-disciplinary team
• Experience of Chronic Disease Management
• Familiar with Internet Healthcare resources

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Partnering Health Ltd

Address

Lymington Urgent Treatment Centre

Wellworthy Road

Lymington

SO41 8QD

United Kingdom

Employer's website

https://www.phlgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties:

Maintaining a positive and consistent can do attitude, treating everyone with dignity and respect

Dealing with patient requests either face to face, or on the telephone

Booking, cancelling all types of appointments/consultations and home visits

Directing enquiries to the appropriate people and understanding the callers expectations through effective questioning

Handling difficult situations in a calm and professional manner

Make appropriate hospital appointments where necessary

Receiving and directing patients/visitor on arrival

Answer any patient/hospital queries

Processing mail

Team player in multiskilling programme and all rotas

Scanning, filing letters and records

Preparation of consulting rooms and waiting room

Flexibility in covering for sickness and holidays

Producing and following protocols

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Keep accurate records

Prescription duties, eg answering dedicated line, printing of prescription requests, collation and distribution.

Aware of practice policies and keep self updated with change

Responsible to carrying out duties directed by clinicians or management

Keeping up to speed with changes implemented within the practice

Attend relevant meetings

Responsible for keeping training evaluation up to date

Responsible for closing premises securely when required

Produce your own annual personal development plan

Responsibility toward Health and Safety at Work Act

Following Infection Control Procedures

Information Technology:

• Computer data entry and recording in accordance with practice procedures
• Scanning information into patients records from letters
• Liaising with NECS when problems arise with the computer

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Personal Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Attend and participate in practice meetings as required

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Staff uniform:

A staff uniform is provided by the practice. You are required to wear this uniform at all times including any time out training session or training sessions organised by the practice off site.

Person Specification

Qualifications

Essential

• Educated to GCSE level

Desirable

• IT qualification or experience

Experience

Essential

• Previous experience of dealing with the general public
• Previous experience of working in a team environment
• Filing

Desirable

• Previous experience of a clinical system
• Previous general practice experience
• Able to deal with telephone enquiries

Skills

Essential

• Able to communicate at all levels
• Pleasant manner
• Approachable attitude
• Abide by confidentiality issues
• Keyboard skills
• To be active member of training and multiskilling

Desirable

• Ability to cope with stressful situations
• Knowledge of confidentiality issues
• Knowledge of data protection

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Parkway Medical Group

Address

Chapel House Primary Care Centre

Hillhead Parkway

Newcastle upon Tyne

NE5 1LJ

United Kingdom

Employer's website

https://www.parkwaymedicalgroup.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Practice Plus Group is a leading provider of urgent and out-of-hours healthcare services across the UK, committed to delivering outstanding patient care through innovative and compassionate medical practice. We pride ourselves on creating a supportive and dynamic environment where our clinicians can thrive and make a genuine impact. As an Out of Hours General Practitioner with Practice Plus Group, you will play a crucial role in delivering high-quality, patient-centred care during evenings, weekends, and bank holidays. You will work as part of a multidisciplinary team, supporting patients with urgent medical needs in a fast-paced but rewarding setting. We are looking for motivated GPs who are passionate about urgent care and eager to contribute to our ongoing mission to provide accessible, safe, and effective healthcare outside regular surgery hours. This role offers flexibility, excellent professional development opportunities, and the chance to make a real difference in your community. For a full list of our locations please ClickHere We can offer a range of sessions to allow you to flexibly choose the right shift pattern for you. Please contact us directly for all contract options.

Person Specification

Qualifications

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Experience

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Additional Criteria

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group

Address

Hillingdon Hosptial

Hillingdon

UB8 3NN

United Kingdom

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

• Assist in the delivery of the business Prescribing and Medicines Management Plan and the delivery of patient services as determined by Practice policy and local and national guidance.
• Recognise and work within own competencies using own judgement, resourcefulness and common sense.
• Assist in the delivery of a robust and safe system for prescribing repeat medications.
• Promotion of electronic repeat dispensing and online ordering
• Adhere to repeat prescribing policy, ensuring necessary clinical reviews and monitoring are conducted at appropriate intervals.
• Undertake medicine reconciliation to ensure all repeat medications are accurate, maintained up-to-date and are synchronised on the clinical system.
• Effectively communicate with pharmacy colleagues in other sectors to promote best care for patients in relation to medicines management
• Support the Medicines Optimisation Manager and the team in training student technicians, medicines optimisation assistants, and allied healthcare professionals
• Support the development and implementation of Standard Operating Procedures
• Discuss medication with patients and counsel patients on the correct use and care of their medicines
• Identify and report problems in administration of medicines such as medicine interactions and other physical factors that may affect patient compliance.
• Liaise with Clinical Pharmacists, GPs and Independent Non-Medical Prescribers about prescriptions to ensure accuracy and prevent risk.
• Ensure that all errors and near misses are logged in accordance with the companys procedures and undertake any activity necessary to rectify or prevent errors.
• Support the work of the practice based Medicines Management and Prescribing Team, in order to maximise cost-effective prescribing and to improve the quality of patient care.
• Support local care homes in the ordering and management of repeat prescriptions for their residents, ensuring medicines optimisation is provided for vulnerable patients.
• Be able to support the dispensing team with the dispensing and checking of prescriptions.
• Occasional contact with patients/customers either face to face or over the telephone.
• Support the Medicines Optimisation Manager with the development of technician lead, patient facing clinics.
• Promote high quality, cost effective and evidence based use of medicines within the practice.
• Assist in the safe and appropriate storage of medicines.
• Participate in education and training for staff, carers and patients on medicines management issues.
• Keep up-to-date with current pharmacy practice, new drugs and their uses for the purpose of continuing professional development.
• Maintain accurate and complete records in accordance with data protection principles to ensure patient confidentiality.
• Advise and assist with all the above as required for Haxby Groups other associated businesses.

Person Specification

Knowledge/Qualifications/Skills

Essential

• Pharmacy Services/NVQ level 3 or equivalent.
• Registered Pharmacy Technician with GPhC.
• An excellent standard of written and verbal English.
• Numerate.
• Excellent customer service skills.
• Good administrative and organisational skills.
• IT literate.
• Understand and observe strict confidentiality.

Desirable

• Pharmacy practice or equivalent clinical experience.
• Experience of SystmOne.
• Experience with office machinery.

Physical Requirements

Essential

• Able to undertake the requirements of the post.

Desirable

• Reliable.
• Flexible.
• Excellent attendance record.

Competencies/Qualities/Attributes

Essential

• Pay attention to detail.
• Good communication (written and verbal).
• Work well under pressure.
• Excellent team working skills.
• Trustworthy.
• Ability to work effectively to deadlines.
• Able to work unsupervised.
• Able to use own initiative.
• Be self-motivated.
• Able to listen and empathise.
• Enthusiastic.
• Commitment to personal development.
• Hard working and willing.
• Flexible and adaptable, able to work according to changing need.

Other

Essential

• Able to work at the desired times.
• Flexibility of hours for cover.
• Non-smoker.
• Good sickness record.

Desirable

• Car driver/clean licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Haxby Group (Hull)

Address

Kingswood Medical Centre

10 School Lane

Kingswood

Hull

HU7 3JQ

United Kingdom

Employer's website

https://www.haxbygroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Patient Services Manager - SAS is a senior operational leadership role responsible for the day-to-day management, safety, governance and performance of Bevans SAS service. The service supports a highly complex and high-risk patient cohort who are unable to access, or have been removed from, mainstream general practice.

The post holder will provide strong operational oversight across all non-clinical aspects of the SAS service, ensuring robust systems for patient access, administration, safeguarding, security and staff safety. The role is central to supporting clinical leadership, maintaining regulatory compliance, and ensuring the service operates in a safe, resilient and sustainable manner.

The post holder will also lead operational readiness for the future separation and standalone CQC registration of the SAS service, ensuring clear accountability for regulatory compliance, inspection preparedness and commissioner assurance.

Service Context - Special Allocation Scheme

The SAS service delivers GP-led primary medical services to patients with complex safeguarding histories, unmet mental health need, trauma-related conditions, substance misuse and challenging behaviours. The operating environment requires enhanced operational control, close multiagency working and a strong focus on risk management, boundaries of care and staff wellbeing.

This role therefore carries a higher level of responsibility than a traditional practice-based Patient Services Manager post and requires resilience, sound judgement and the ability to operate confidently in a high-risk service setting.

Mission Statement

Our vision is to provide services that empower patients to live healthier and more fulfilling lives. We take a practical and proactive approach to breaking down barriers to accessing healthcare, guided by our values of Health, Hope and Humanity.

Key Responsibilities

Operational Leadership

Hold operational responsibility for the end-to-end delivery of the SAS service, including patient access, administrative pathways, appointment systems and front-of-house functions.

Ensure the SAS service operates in line with the APMS contract, service specification and agreed KPIs, escalating operational risks or pressures promptly.

Lead the development, implementation and ongoing review of SAS-specific policies and procedures, including access protocols, patient conduct, service boundaries and escalation routes.

Monitor capacity, demand and patient acuity, working closely with clinical leads to ensure staffing and resources remain aligned to clinical risk.

Safeguarding, Risk and Security

Act as the operational lead for staff and patient safety within the SAS service.

Oversee security arrangements, including liaison with contracted security providers, to ensure a safe environment for staff and patients.

Ensure robust systems are in place for managing incidents involving challenging behaviour, threats, violence or aggression, including reporting, investigation and learning.

Coordinate safeguarding processes and multiagency liaison, ensuring concerns are escalated appropriately and documented accurately.

Regulatory and Governance Responsibilities

Lead operational readiness for the standalone CQC registration of the SAS service, including coordination of evidence, documentation and inspection preparation.

Ensure compliance with CQC standards, information governance requirements and Bevan policies.

Work closely with the Quality and Governance teams to support incident investigations, serious incidents, complaints and learning reviews.

Patient Experience and Complaints

Oversee the management of patient enquiries, concerns and complaints within the SAS service, ensuring responses are timely, proportionate and trauma-informed.

Support staff to manage complex and challenging interactions consistently, safely and in line with agreed service boundaries.

Workforce Management and Support

Line manage SAS administrative and coordination staff, including induction, supervision, appraisal, sickness management and performance development.

Support staff wellbeing in a high-pressure environment, recognising the emotional and safety impact of working with the SAS cohort.

Work closely with the People Team on recruitment, training, development and workforce planning.

Collaborative and External Working

Act as a key operational point of contact for commissioners and partner agencies including safeguarding teams, mental health services and local authorities.

Support contract review meetings, commissioner assurance processes and data requests.

Contribute operational insight to service redesign and future commissioning discussions.

Generic Responsibilities

All staff at Bevan are expected to comply with organisational policies relating to:

Equality, Diversity and Inclusion

Health, Safety, Environment and Fire SHEF

Confidentiality and Data Protection GDPR

Quality Improvement and Continuous Improvement

Mandatory training and professional development