Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Planning, Communication

• Ensure that all patients are registered accurately on the Trusts computerised system to agreed timescales.
• Check patient demographic and GP details are correct on the system and amend as necessary.
• Acting on instruction from the consultant, liaise with the patient to ensure a suitable appointment date and time.
• Schedule patients treatment and out-patient appointments using the current Trusts IT systems.
• Confirm appointment date and time on WPAS and send appointment letter if relevant.
• Liaise with consultants and medical secretaries to arrange and manage booking rules.
• Action any cancellations immediately and re-appoint where necessary as instructed by consultant.
• Provide effective communication of any relevant information to those responsible for preparing out-patient and treatment clinics.
• To help maintain excellent communication links with all departments
• Work as part of a team to improve the performance of the department.
• Participate in the training and support of new staff.
• Track all records handled as appropriate.
• Provide cover for colleagues as requested.
• Attend mandatory training.
• Use the Trusts IT systems as required to undertake a range of duties.
• Be able to adapt to change in ways of working as necessary.
• To ensure that the booked outpatient appointment is made as per clinical instruction.
• Ensuring attention to detail when booking appointments, checking patient are booked into the correct slots and the correct information is sent regarding where, when and how to attend (ie face to face or virtually).
• The post holder would be expected to use the Trusts Patient Administration System (WPAS) and electronic patient record (Welsh Clinical Portal WCP).
• The post holder will be required to contribute to the patient medical record by clearly documenting any patient contact, such as telephone conversations.
• To be responsible for the use of WPAS to create referrals, book and process outpatient appointments, to support the patient pathway to be tracked and managed efficiently.
• To be responsible for accurately booking phlebotomy appointments as required.
• Develop and maintain effective communication skills to ensure a high quality service is provided when liaising with patients, GPs and all other internal and external contacts to ensure patients appointments are made appropriately.
• To maintain good communication with health professionals and other groups within the Trust to ensure that patients receive appropriate and timely care.
• To give advice or assist or pass on information to Patients, relatives, internal/external colleagues based on department protocol and procedures.
• Receive and take relevant action on telephone calls and emails enquiries, liaising with internal and external sources to resolve any problems, queries or delays where appropriate.
• Ensure that when handling patient information or discussing patient needs, confidentiality guidelines are strictly adhered to and that close attention is given to the Trusts Confidentiality Policy and Information Governance guidelines.
• To be able to concentrate in a noisy and distracting environment for prolonged periods
• Develop and maintain skills to deal with conflict remaining calm and professional at all times.
• The post holder works within well-defined boundaries, using initiative to make planning decisions as required. They will have access to manager / Team Leader at all times.
• To be responsible for assisting in the training of new staff. To be a supportive team member, and offer on-going support and advice.
• Assist in the review of office protocols and working practices when and where necessary within Outpatient Appointment Booking Team to co-ordinate any changes and implement effectively.
• Any other duties as delegated by the Health Records Manager as appropriate to the grading of the post.
• Ensure own mandatory training is undertaken for non-clinical staff (such as safe moving and handling, fire prevention etc) and attend other relevant training programmes to keep up to date.
• Take part in the Personal Development Review process, identifying own training needs for continued personal development.
• Communication/working relationship with patients, consultants, medical and clinical staff, general practitioners, administrative colleagues, outpatient nursing staff, all staff throughout Health Records Department. other hospitals and members of the public.
• Manage own email inbox daily, actioning and/or escalating tasks as required within the day.
• Managing Team ActionPoint (request service), actioning and/or escalating as required within the day.
• Managing own phone lines, answering queries and returning answerphone messages daily. Ensuring own phone lines is covered during core hours of 8am to 5pm and breaks by liaising with colleagues.
• Advanced keyboard skills for accurate input of appointment dates, consultation methods, appointment letters etc
• Take part in surveys and audits as and when required.
• May be required to book urgent patient appointments using WPAS.

Improvement and Monitoring

• Comply with procedures relating to incident reporting and ensure that information is recorded accurately. Reporting all incidents via Datix to ensure they can be accurately tracked
• Contribute to the development of procedures where appropriate.
• Propose changes in own work areas in conjunction with the Team Leader/Health Records Manager.
• Follow Standard Operating Procedures, Policies and Processes for own role and Department.
• Responsible for reporting defective equipment to the Team Leader.
• Observe personal duty of care when using equipment.
• Ensure monies are handed to consultants and donations logged as received and passed to finance.
• Responsible for only undertaking duties within remit of role.
• Escalate any discrepancy in resource to the Team Leader immediately.

Training

• Provide support and guidance and demonstrate day-to-day duties to new staff.
• Responsible for ensuring compliance with own Mandatory and Statutory training.
• Responsible to ensure cover notes in place and updated for own role in the event cover is required for sickness or annual leave to ensure service provision maintained.

Digital and Information

• Accurately record all patient details and activity on clinical systems Welsh Clinical Portal (WCP) and Welsh Patient Administration System (WPAS).
• Responsible for accurately tracking all physical Medical Notes using WPAS.
• Responsible to adhere to the standards associated with the legislation, regulations and Trust Policies and Procedures
• Compliance and adherence to all Trust and Departmental Policies and Procedures.
• Manage workload unsupervised and prioritise work on a day to day basis escalating any complex issues as appropriate (eg Medical Secretary, Team Leader, Clinical/Medical colleagues).
• Support and guide junior staff in their tasks to ensure comprehensive and accurate cover across the team in relation to own role.
• Responsible for carrying out any other duties that may reasonably required within the remit of your role to ensure service provision maintained.

Person Specification

Qualifications and Knowledge

Essential

• NVQ Level 3 level standard of qualification or equivalent level of knowledge and experience
• Advanced keyboard skills

Desirable

• Good knowledge of outpatient pathways and activity classification
• Knowledge of WPAS Welsh Patient Administration System
• Knowledge of WCP Welsh Clinical Portal
• Knowledge of the NHS Wales Data Dictionary

Experience

Essential

• Excellent knowledge of the patient pathway acquired through experience
• Experience of NHS Wales Patient Administration Systems
• Knowledge of Data Protection/Confidentiality
• Excellent knowledge of the full range of data quality, activity management, standards and procedures
• Previous outpatient appointment management experience
• Experience of working in a hospital environment or NHS organisation
• Proven interpersonal and communication skills
• Excellent telephone manner
• Customer care skills

Skills and Attributes

Essential

• Ability to effectively prioritise tasks
• Good organisational skills
• Ability to prioritise workloads
• Excellent communication skills-both verbal and written
• Able to deal with complex queries
• Ability to work independantly

Desirable

• Welsh Speaker (Level 1) or willingness to work towards

Other

Essential

• Reliable
• Team Player
• Ability to use initiative
• Flexible approach to meet the needs of service
• Willing to assist others when own workload allows
• Enthusiastic
• Motivated
• Positive Attitude
• Satisfactory Standard DBS clearance including

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Velindre University NHS Trust

Address

Velindre Cancer Centre

Velindre Road

Cardiff

CF14 2TL

United Kingdom

Employer's website

https://velindre.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities:

Develop thorough understanding of the OOH service and work in accordance with written procedures.

Provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care.

Actively manage the patient queue in SystmOne to ensure optimum service delivery to patients referred from NHS 111.

Action calls received from Healthcare Professionals.

Support the clinical team with onward referrals where appropriate.

Develop knowledge of local services and providers and understand how to access these services.

Co-ordinate patients who need to be seen F2F and where appropriate home visits.

Report any incidents that might compromise health and safety for self, other staff or customers/patients.

Awareness of own impact in the process of care.

Any other duties and directed by the Senior Care Navigator.

Business responsibilities:

• Maintain ethos and culture of Nimbuscare Limited.
• Positively promote Nimbuscare Limited both in and out of the workplace

• Attend educational and staff meetings as requested.

To support the introduction of new working processes to optimise quality.

• To build and maintain relationships with relevant personnel.

Learning and development:

You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include:

Participation in individual performance reviews, including maintaining a record of own personal and/or professional development.

• Make effective use of learning opportunities within and outside the workplace
• Undertake mandatory and statutory training as required.

Team working:

• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
• Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice.
• Participate in team activities that create opportunities to improve patient care.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Confidentiality:

To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner.

Health & Safety:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity:

To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect.

Quality:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Effectively manage own time, workload and resources.

Work within own limitations and experience.

Be aware of and co-operate with audit.

• Work effectively with individuals in other agencies to meet patients needs.
• Portray a professional image at all times.

Communication:

Communicate effectively with colleagues, patients and external parties

Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly.

Other:

This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested.

The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.

Person Specification

Qualifications

Essential

• Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
• Ability to accurately follow workplace policies and procedures
• Ability to work to high standards of accuracy
• Excellent attention to detail
• Good numeracy, administrative and organisational skills
• Excellent customer service skills with the ability to listen and empathise
• Excellent telephony skills
• Understand and observe strict confidentiality
• Excellent organisation, prioritisation and time management skills
• Excellent written and verbal communication skills
• Ability to work as a team and under own initiative

Desirable

• Experience of working within the NHS or general practice
• Experience in working with SystmOne

Experience

Essential

• Competent in using Microsoft Office
• Excellent written and verbal communication
• Able to work well under pressure
• Able to work as part of a team
• Able to use own initiative
• Be self-motivated
• Able to listen and empathise
• Hard working and willing
• Flexible and adaptable, able to work according to changing need
• Commitment to professional / personal development

Travel

Essential

• Ability to travel across various sites when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nimbuscare Ltd

Address

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Employer's website

https://www.primarycareyork.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols
• Patient navigation/Signposting to various services and PCN Hub
• Scanning documents

Reception

• Receiving patients
• Consulting with members of practice clinical teams
• Navigation of patients to correct services and triage appointments
• Flexible to cover for annual leave/sickness when required

Appointments

• Process appointment requests for today future appointments from patients by telephone and in person.
• Deal with visits requests

Computer

• Computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of practice area).

Telephone

• Have working knowledge of our new cloud telephony telephone system (training given).

Other Tasks

• Maintain a Clear desk policy and adhere to practice policies
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

• Customer service experience and the ability to work in a high pressure environment

Desirable

• Experience of Emis Web
• Experience of patient triage and navigation to services
• Experience of working in a GP practice

Qualifications Essential

• Good level of education
• Reception/customer facing skills/experience
• Experience of working in a busy environment
• Ability to multi task and prioritise own workload
• Experience of working within a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Qualifications

Essential

• Smart, polite and confident.
• Excellent planning and organising skills.
• Able to perform under pressure.
• Work on own initiative & Self motivated.
• Team player.
• Flexible.
• Fully understands the importance of Confidentiality and Information Governance.
• Experience of working with the general public.
• Experience of reception work.
• Strong interpersonal and communication skills (both written and verbal).
• Proficient IT skills, particularly in data entry.
• Clear and polite telephone etiquette.
• Effective time management and ability to meet deadlines.
• Strong problem-solving abilities.

Desirable

• Experience of working in Primary Care/General Practice.
• Knowledge of Accurx messaging system.
• Knowledge of Triage system.
• Knowledge of the EMIS Patient and Clinical System.
• Knowledge of Docman system.
• Knowledge of Microsoft office (email/word/excel).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Whiteacres Medical Practice

Address

Maple Road

Malvern

Worcestershire

WR14 1GQ

United Kingdom

Employer's website

https://www.whiteacresmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES/RESPONSIBILITIES

5.1 Responsibility for People Management

To be responsible in the absence of the Clinical Nurse Specialist / Caseload Holder to manage own workload and delegate nursing care to appropriately skilled staff and ensure that these are supported.

To assume responsibility as delegated by a senior member of staff.

To act as a role model for all staff and students demonstrating specialist clinical skills and high standards of practice and professional conduct.

To share knowledge and information to promote a cohesive team.

To take responsibility for your own personal and professional development, maintain competence, knowledge and skills commensurate with the role.

To assess, teach, support, and supervise colleagues including Pre-registration students and medical students.

To participate in team activities to develop and consolidate a cohesive and supportive team ensuring openness within the team.

To facilitate and participate in the development of team members, monitoring of sickness, line management, appraisals, mandatory training, competencies, clinical supervision and staff performance as directed by the Service Lead.

To participate in the recruitment and selection of new staff.

To participate in coordinator/duty rota as required.

5.2 Responsibility for financial and/or physical resources

To exercise a duty of care in relation to the use of the organisations equipment and resources in a cost-effective manner.

To use Livewell Southwest resources responsibly.

To work in collaboration with the budget holder, you may be required to be an authorised signatory for ordering stores, equipment, and stationery.

To ensure that all loans of equipment are monitored and maintained in good working order as per operational policy.

To monitor stock levels and ensure the supply levels are sufficient to meet the demands of the service.

To have a working knowledge of statutory and non-statutory funding and the legislation/guidance that underpins these funding streams, ensuring service users meet the eligibility criteria when advocating for/ utilising services on the service users behalf (e.g. Care Act eligibility, Housing legislation etc)

5.3 Responsibility for administration

To maintain accurate records, which are confidential, contemporaneous, legible, and all care given to be documented. These records may be paper or IT based system and must be maintained as specified in the LWSW Policies, the relevant professional body guidelines and Government directives.

To oversee the standard of patients records by audit or peer review and have a regular open discussion with team members.

To complete on time and submit all necessary forms, documentation, including IT data and forward as required by the manager/organisation.

To support in the triage process accepting appropriate referrals directly from other disciplines, patients, carers and members of the public and/or refer to other agencies where appropriate.

To be responsible for organising own time management on a daily basis in line with caseload demands balancing patient needs with the administrative aspect of the role.

To be involved in all aspects of clinical governance including audits and research.

To preserve confidentiality and be aware of GDPR, Access to Health Records and consent to treatment.

5.4 Responsibility for people who use our services

Be responsible for contributing to the holistic assessment, planning delivery and evaluation of care to patients within their own homes. Implement, monitor and maintain high standards of care delivery at all times.

To act as a patient advocate as required ensuring individual needs, preferences and choices are delivered by the service.

Support CHC assessment and case management as part of the MDT for people at home where the community nurse is identified as the most appropriate community team member.

To be involved in all steps of a patient's journey from referral to discharge.

To undertake health promotion as requested to all age groups and contribute to planned health promotion activities e.g. NSFs, smoking cessation and long-term conditions. To act as a resource in providing advice and support for patients, relatives, carers, and other agencies.

To have a flexible approach to the working day in order to meet the needs of the patient/service.

To support the monitoring of patient satisfaction and promote appropriate service developments.

To signpost to appropriate services, statutory and voluntary bodies.

To have good communication skills which enable you to effectively communicate with patients, their relatives and carers about sensitive and accurate information about their condition.

To support the prevention of hospital admissions.

To undertake comprehensive risk assessments of all situations associated with the care of patients in order to ensure nurses and the carers safety. This might include the assessment and provision of equipment ensuring it is used safely.

To provide holistic evidence based / best practice care to patients in accordance with National and LWSW approved policies/procedures and individual care plans.

5.5 Responsibility for implementation of policy and/or service developments

To be aware of and abide by Livewell Southwest approved policies, patient group directives, standards and quality assurance initiatives.

To support development and review of policies, protocols, clinical guidelines, documentation systems and education materials to direct own and others practice in line with best practice, professional forums, ensuring the clinical practice reflects national and local drivers.

To Preserve confidentiality and be aware of the GDPR, Data Protection Act, Access to Health Records and Consent for Treatment.

To report and record all incidents and near misses relating to health, safety, security, fire, physical violence, aggression, and verbal abuse.

To monitor and maintain the health, safety and security of self, others in the team and patients.

To integrate theory into practice by bringing new knowledge a from training into the practice environment.

Evaluate the impact of these training programmes, for patients and carers, to ensure that they provide the necessary knowledge and skills to gain independence, safely manage changing circumstances and plan for unavoidable progression of conditions.

To act as a change agent, Organisation wide, initiating, facilitating, and supporting change initiatives, across professional boundaries.

Monitor the emergence of new evidence and implement and evaluate research-based recommendations that are expected to improve care.

Identify and undertake areas for research and evaluations within own specialty, facilitating the involvement of appropriate staff.

5.6 Other Responsibilities

To work within the scope of the NMC professional code of practice.

Ability to use a computer, being responsible for timely recording of patient activities for IT, data collection, dealing with e-mail queries, stock and equipment ordering.

To have an up-to-date personal development plan and professional portfolio.

To participate in an annual appraisal of their work in line with the Knowledge and Skills Framework (KSF) where the job description will be reviewed and objectives set. In line with the annual development plan the postholder will be expected to undertake any training or development required to fulfill their role.

To monitor own performance against agreed objectives through personal development plans, NMC regulations and maintain professional expertise by arranging and attending meetings, study days and in service training to support their own role and that of others.

To complete specific clinical competencies relevant to role and ensure these are updated.

Problem-solve and liaise as soon as possible with the Clinical Nurse / Caseload Holder issues that may arise.

Continually re-prioritising workload due to the unpredictability and demands for urgent visits.

6. COMMUNICATIONS AND RELATIONSHIPS

Links across & liaises with; primary care, secondary care, mental health, voluntary & statutory organisations, SWAST, 111, Users & Carers, Members of the public, Integrated Localities, Specialist Services and Urgent and Intermediate Care (and all stakeholders as required).

To provide and receive complex, sensitive, and confidential information and overcome potential barriers to communication, such as language, disability as well as dealing with concordance and barriers from patients to the prescribed treatment.

To maintain and foster good relationships with professionals and non-professional colleagues concerned with the provision or development of healthcare services.

Have good communication skills to effectively communicate with patients, their relatives and carers about sensitive and accurate information about their condition.

Demonstrate highly developed communication skills required to take a lead role in case discussions/case conferences concerning service users in their caseload.

To be aware of pressures facing your work colleagues and offer support and ensure they are aware of LWSW support services available to them.

To act as a clinical advisor on health promotions within their areas of expertise and act as a Link Nurse.

7. PHYSICAL DEMANDS OF THE JOB

Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.

Required to transport bags and equipment on each visit.

Daily there is likelihood to exert moderate physical effort for several long periods during a shift e.g. wound dressings and diagnostics in patients homes, which require nurses to kneel, bending, sit on knees, bending or lifting of limbs or buckets of water (up to 40 60 minutes per limb); this involves manual handling and equipment.

Please see supporting information for full Job Description and Person Specification.

Person Specification

Qualifications

Essential

• 1st Level Nurse Registration (degree or diploma) NMC Registration
• Willingness to undertake further education around management of longterm conditions.
• Evidence of continuing professional development

Desirable

• Previous community nursing experience.

Experience

Essential

• Experience of a variety of healthcare settings
• Knowledge of recent developments within health and social care
• Keeps up to date with evidence - based practice and research related to nursing and health care in the community
• Ability to operate community equipment
• Ability to identify and pass on urgent client information to the senior staff

Desirable

• Experience of working in field as described in job purpose.

Additional requirements

Essential

• Ability to frequently travel independently and in a timely manner between Livewell Southwest sites and community locations including areas not served by public transport.
• The role may require a variety of shift patterns and ability to work flexibly.
• Creates and fosters a culture of openness, honesty, integrity and inclusiveness.
• Demonstrate commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
• Occupational Health clearance to enable clinical skills to be performed, i.e., removal of sutures, venepuncture & IV therapy

Skills

Essential

• Ability to use initiative and work autonomously.
• Ability to decision make and problem solve.
• Good time management and delegation skills.
• Ability to assess patients and make appropriate referrals and recommendations using evidence-based practice.
• Strong analytical and judgement skills, with the ability to interpret complex situations and make appropriate decisions.
• Excellent interpersonal skills and ability to build and maintain relationships with other health and social care professionals, patients, carers and the public.
• Ability to meet deadlines and work under pressure.
• Ability to adapt to the demands of a constantly changing environment
• Ability to undertake nursing skills and to prioritise visits in accordance with patient need.
• Ability to organise own workload without direct supervision.
• Ability to input data manually and electronically according to organisational policies.
• Work within agreed Policies and procedures.
• Effective communication and interactive skills including oral, written and IT
• Ability to act as a champion for patients/carers and their interests, ensuring the patients voice has an impact on service developments.

Desirable

• Advanced knowledge and competence in Tissue Viability
• Advanced knowledge and competence Bladder & Bowel
• Advanced knowledge and competence End Of Life
• Advanced knowledge and competence Diagnostic skills
• Advanced knowledge and competence Experience of managing a caseload.

Knowledge

Essential

• Team worker and ability to work alone
• Ability to listen to and communicate with patients and carers in a compassionate and
• caring manner
• Presentation skills or teaching to individuals e.g., patients and to small groups for example students
• Up to date knowledge of current practice within the area specified in job purpose.
• Understanding of Clinical Supervision and continued professional development.

Desirable

• Relevant post
• registration courses/knowledge base relevant to post.
• Evidence of up to date mandatory training and completion of competency frameworks.
• Understanding of
• Community Nursing service and local issue

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and responsibilities

There may be queries with some requests, some may be acute. Training will be given to establish who to direct the query to.

Add medication from discharge letters and clinical letters to patients electronic record. Refer to the Practice Pharmacist when appropriate

To provide first point of contact for patients requesting repeat medication

Liaise with Community Pharmacists regarding vulnerable patients

The list is not exhaustive.

Working Relationships

To work as a flexible member of the team to ensure the smooth running of the practice, providing support to other team members when necessary

Equality & Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legalisation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development

The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning, performance and demonstrating skills and activities to others who are undertaking similar work

Training may need to be undertaken outside of normal practice hours, and off site

Quality

The post holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

All employees are subject to the requirements of the health & safety at work act. The post holder is required to ensure, as an employee, that his/her work methods do not endanger other people or themselves.

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

General terms and conditions

All employees are employed on an initial assessment basis

All employees must comply with the practices opportunities policy, and must not discriminate on the grounds of race, colour, ethnic or national grounds, sex, marital status, disability or any other grounds that cannot be shown to be justifiable

This job description may be reviewed in the light of changed service needs and developments. Any changes will be fully discussed with the post holder. The post holder may be required to carry out other duties appropriate to the grade of the post

Person Specification

Qualifications

Essential

• BTEC National Diploma in pharmaceutical science.
• NVQ/SVQ level 3 in pharmacy services.

Desirable

• National Certificate in pharmaceutical science.
• CPPE Primary care pharmacy education pathway

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kiltearn Medical Centre

Address

Church View Primary Care Centre

Off Beam Street

Nantwich

Cheshire

CW5 5NX

United Kingdom

Employer's website

https://www.kiltearnmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

Essential

• oProfessional qualification in mental health e.g. Occupational Therapy, Social Work or Mental Health Nursing (RMN) with current NMC/HCPC registration or Psychology as accredited by the BPS. Professional registration with the Health and Care Professions Council
• oDoctoral level training in clinical or counselling psychology as accredited by the BPS, and HPC registration as a Practitioner Psychologist under the relevant domain
• oA recorded/registered qualification in one of the following - psychology, nursing, social work, occupational therapy, arts therapy and registration with the appropriate body for that profession

Desirable

• oEducated to degree or Diploma level with other courses relevant to primary care mental health services e.g. CBT, Brief Solution Focussed Therapy etc.
• oRGN/physical health qualification
• oEvidence of recent and ongoing relevant further professional development
• oAttendance at specialist short courses relevant to the post (e.g. MBT or DBT, Trauma Informed Care, Group Approaches)

Experience

Essential

• Experience of work in the NHS, PCNs or outreach work, or local engagement work (e.g. youth worker, mentoring, peer support etc.), experience of working in voluntary sector, working in community groups.
• Experience of working in General Practice
• Experience of working with Complex Emotional Needs (previously termed Personality Disorders)
• Mental health care and/or working with carers and/or delivering therapeutic group
• Work in multi-cultural settings and work with interpreters
• Mental health issues as a service user or carer

Desirable

• Evidence of experience in a Band 6 position or equivalent
• Experience of case finding
• Work with behaviours that challenge services
• Experience of working in a primary care setting/ social care/ voluntary sector
• Experience of supervising junior staff within own and/or other disciplines
• Experience of conducting audit, evaluation or research

Knowledge

Essential

• Basic understanding of health care systems and structures: staffing, roles and responsibilities, the role of hospitals, primary care and community care
• Team/self-management and organisation skills that enable a number of complex activities and clinical work to be undertaken, revising and adjusting these according to the needs of individual patients and the service
• Knowledge of counselling skills/cognitive behavioural skills, psychosocial interventions Knowledge of recovery
• Contain and work with organisational stress and able to hold the stress of others
• Manage effectively verbal aggression from service users, families, etc. and the risk of physical aggression
• Ability to engage challenging and/or acutely distressed patients in potentially hostile and/or antagonistic situations and use de-escalation techniques effectively Assessment and treatment of Deliberate Self Harm
• Risk assessment/management and crisis intervention skills

Skills

Essential

• oBeing able to work flexibly across local environments
• oComputer literate
• oConcentrate intensely for a substantial proportion of working time, during client contact, teaching/supervision sessions, team meetings, preparing written work etc
• oUse IT packages - word processing, e-mail and internet, Excel and Access
• oPlan, organise and prioritise own workload
• o Record and report on clinical information as required
• oAbility to use or learn NHS clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West London NHS Trust

Address

H and F Mint Teams

London

W6 8NF

United Kingdom

Employer's website

https://www.westlondon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Clinical assessment and care delivery

Deliver dementia holistic health checks using agreed clinical templates within EMIS.

Undertake physical health assessments including blood pressure, pulse, body mass index (BMI), falls risk, Malnutrition Universal Screening Tool (MUST) nutrition screening, pain and continence.

Carry out Clinical Frailty Scale (CFS) reviews and accurately record findings.

Undertake blood pressure, weight, urinalysis, non-urgent ECG and other agreed investigations, and venepuncture where trained and assessed as competent.

Monitor and document mental health status, including mood, behaviour and signs of delirium, escalating concerns promptly.

Identify risks related to medication, adherence and side effects and escalate appropriately.

Undertake falls and continence assessments and contribute to risk stratification, prevention interventions and management plans.

Caseload management and care coordination

Manage a caseload of lower-risk frailty patients previously assessed by the PCN frailty team, with diary and appointment support provided by that team.

Provide follow-up visits for lower-risk frail patients as directed by the frailty team, supporting care planning, treatment compliance and review.

Support medication reviews by checking compliance, adherence and the patient's understanding of medication changes.

Chase and follow up clinical results, investigations, outstanding tasks and care plans.

Monitor and follow up equipment requests and orders to ensure timely provision, and confirm that recommended equipment or adaptations are in place.

Support patients to access services and interventions, helping to ensure appointments are attended and not missed.

Make appropriate onward referrals and connect patients to appropriate services, including social prescribing and Age UK.

Safeguarding, consent and mental capacity

Recognise and respond to safeguarding concerns for adults at risk, escalating and reporting in line with local safeguarding policy and the postholder's level of safeguarding training.

Apply the principles of the Mental Capacity Act 2005, obtaining and recording valid consent and, where a patient lacks capacity, supporting best interests decision making and recognising when Deprivation of Liberty Safeguards may apply.

Undertake carer wellbeing conversations, provide signposting, and remain alert to carer strain and safeguarding indicators.

Communication and relationships

Document personalised care discussions ('what matters to me') and support advance and anticipatory care planning within scope in conjunction with the Frailty Practitioner team.

Communicate sensitively and effectively with vulnerable adults, families and carers, adjusting communication to individual needs.

Participate in multidisciplinary team (MDT) discussions and contribute to care planning.

Cope with occasional exposure to distressing and emotional situations while maintaining professionalism, compassion and resilience.

Information, recording and reporting

Ensure accurate, contemporaneous and timely data recording and reporting in line with EMIS templates and information governance requirements.

Maintain confidentiality and handle personal data in accordance with data protection legislation and local policy.

Professional responsibilities

Practise in accordance with the NMC Code and within the NMC standards of proficiency for nursing associates, which form the ceiling of the role.

Maintain NMC registration, complete revalidation, and undertake preceptorship where newly qualified.

Escalate clinical concerns to the GP, pharmacist or frailty clinician without delay.

Undertake mandatory and role-specific training and participate in clinical supervision and appraisal.

Scope of Practice

Work within clearly defined protocols, competencies and delegated tasks agreed with the supervising registered clinician.

Do not diagnose conditions or prescribe medication.

Identify and escalate clinical concerns appropriately.

Work at all times within the NMC standards of proficiency for nursing associates and the NMC Code.

Records data in patient records systems promptly and accurately and to agreed standards.

Ensures appropriate use of read codes.

Participates in the auditing of practice activity as required.

Responsible for health and safety of themselves and others and actively co-operates with Health and Safety Policies and procedures.

Processes and actions incoming patient and hospital correspondence.

Attends in-house meetings, significant event audit meetings and other meetings as deemed necessary.

Ensures that the practice complaints system is adhered to at all times.

Awareness and compliance with all relevant guidelines e.g. data protection, confidentiality and health and safety.

Maintain current CPR and anaphylaxis certification and child/adult safeguarding training in line with local policies.

Measures of Success

The following measures support appraisal and service monitoring. Individual objectives will be agreed through appraisal.

Completion of assigned health checks.

Compliance with EMIS documentation templates.

Frailty scoring completion.

Carer wellbeing assessments documented.

Timely escalation of clinical risks.

Training & Development

Fully participates in training and development

Engages in a programme of ongoing support and feedback to maximise the benefit of the training and development plan.

Travel

Ability and willingness to travel across multiple sites is essential for this role

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Alliance policies and procedures relating to confidentiality, and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy to include:

Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.

Using appropriate infection control procedures particularly those relating to needlestick injuries, maintaining work areas in a tidy and safe way and free from hazards.

Ensuring that all accidents or dangerous accidents are reported and investigated, and follow up action taken where necessary.

Maintain training in line with local policies.

Equality and Diversity

The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

The employer is Sunderland GP Alliance and the post-holder is expected to comply with the Alliances employment policies and procedures.

Person Specification

Other

Essential

• Appointment to this role will be subject to a satisfactory Standard/Enhanced DBS check
• The postholder must be able to travel reliably and independently between multiple sites

Motivation and Skills

Essential

• Compassionate, person-centred and resilient
• Effective team worker within an MDT

Qualifications

Essential

• Nursing Associate Foundation Degree or equivalent
• Current NMC registration as a Nursing Associate
• Completion of, or willingness to complete, training in dementia care and frailty assessment.
• Safeguarding adults training to the level required for the role.

Desirable

• Recognised training in dementia care
• Recognised training in frailty assessment

Experience

Essential

• Experience of delivering clinical observations and health checks
• Experience of working with older or vulnerable adults
• Understanding of dementia and frailty and their impact on patients and carers.
• Competence in clinical observations and health checks.
• Communication skills for working with vulnerable adults and carers.
• Ability to recognise deterioration and escalate concerns.
• Working knowledge of safeguarding adults and the Mental Capacity Act 2005.
• IT skills, including EMIS or similar clinical systems.

Desirable

• Experience in primary care, community or frailty settings
• Experience of caseload or follow-up working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sunderland GP Alliance

Address

North East BIC

Wearfield

Sunderland

Tyne and Wear

SR5 2TA

United Kingdom

Employer's website

https://www.sunderlandgpalliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

What you'll do

• Process, label and assemble prescriptions accurately using Titan PMR
• Support prescription collection, telephone and counter enquiries, routine patient and GP practice queries, owing items and deliveries
• Process prescription charges, declarations and other routine payments accurately
• Help keep stock controlled, organised and rotated, including timely returns and expiry checks
• Work closely with the Responsible Pharmacist and wider pharmacy team to keep the dispensary safe and running smoothly
• Deliver a warm, respectful service and refer clinical or safety concerns promptly.

Person Specification

Experience

Desirable

• Recent experience of UK community pharmacy dispensing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Amicus Health

Address

Bampton Pharmacy

Barnhay

Bampton

Tiverton

Devon

EX16 6NB

United Kingdom

Employer's website

https://www.amicushealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached the job description for more details on the main responsibilities for this role.

Person Specification

Experience

Essential

• Clinical training and experience
• Experience of working in an acute and demanding clinical setting.
• Ability to work cohesively within the multi-disciplinary team.

Desirable

• Demonstrate interest in Orthopaedics.
• Experience of designing audit/projects and research.

Qualifications

Essential

• BA/BS Degree prior to undertaking PA program
• PG Dip/Masters in Physician Associate Studies from a UK training programme
• Current and valid certification by the Physician Associate National Examination
• Member of the FPARCP and on the PAMVR at the time of commencing the post

Desirable

• ILS/ALS certification

Knowledge

Essential

• Awareness of current developments and initiatives in Orthopaedics.
• Knowledge of medical procedures and terminology.
• Verbal and written communication skills.

Desirable

• Additional competencies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St George's University Hospital NHS Foundation Trust

Blackshaw Road

Tooting

SW17 0QT

United Kingdom

Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Salaried GP.

1. The delivery of highly effective medical care to the entitled population

2. The provision of services commensurate with the primary care contract

3. To clinically examine and assess patient needs from a physiological and psychological perspective and plan clinical care accordingly referring patients to other services/agencies in a timely manner, utilising Practice and any other local guidelines

4. Generic prescribing adhering to local and national guidance

5. Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care

6. Effective management of long-term conditions

7. To support patients to adopt health promotion strategies that promote healthy lifestyles and apply principles of self-care

8. Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

9. Review medications following the appropriate policies, NICE/local clinical guidelines and local care pathways

10. Maintain accurate clinical records in conjunction with good practice, policy and guidance

11. Work collaboratively, accepting an equal share of the practice workload

12. Adhere to best practice recommended through clinical guidelines and the audit process

13. Support the delivery of anticipatory care plans

14. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

15. Accept delegated responsibility for a specific area (or areas) or the QOF

16. Attend and contribute effectively to practice meetings as required

17. Contribute effective to the development and maintenance of the practice including clinical governance and training

18. Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

19. Ensure compliance with the appraisal process

20. Prepare and complete the revalidation process to remain fit to practice

21. Commit to self-learning and instil an ethos of continuing professional development across the practice team

22. Review and always adhere to practice protocols and policies

23. Encourage collaborative working, liaising with all staff regularly, always promoting a culture of continuous improvement

24. To be an integral part of the general practice team as well as supporting the wider network and multi-disciplinary team

25. There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Wider responsibilities

1. In addition to the primary responsibilities, the Salaried GP has the following wider responsibilities:

2. Participate in the spectrum of clinical governance processes

3. Participate in formal training events promoting best practice in area of expertise Provide leadership and education for members of the multi-disciplinary team, providing guidance and support when necessary

4. Participate in local initiatives to enhance service delivery and patient care

Person Specification

Experience

Essential

• Ability to work both autonomously and as part of a multidisciplinary team
• Experience of working in a primary care environment
• Experience of providing home visits
• Minimum of two years as a salaried GP
• General understanding of the primary care contract
• Proven ability to evaluate the safety and effectiveness of own clinical practice
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Understanding of the importance of evidence-based practice
• Good MS Office and clinical system IT knowledge
• Understanding of the spectrum of clinical governance processes
• Excellent communication skills (written and oral) including recording of accurate clinical notes
• Ability to work within own scope of practice and understand when to refer to GP colleagues
• Experience of triage and the ability to effectively assess and diagnose
• Ability to listen whilst being honest and caring and be both sensitive and empathetic in distressing situations
• Understanding of the local pathology test processes and the ability to process the results and advise patients accordingly
• Ability to assess and manage acute deteriorations /exacerbations of long-term conditions
• Understanding of safeguarding adults and children
• Understanding of the importance of evidence-based practice

Desirable

• Knowledge of health promotion strategies
• Experience of medicines management
• Knowledge of public health issues in the local area
• Understanding and knowledge of QAIF and enhanced service

Qualifications

Essential

• Qualified GP
• MRCGP
• CCT
• Full GMC registration
• All Wales Medical Performers List

Desirable

• NA

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Practice in Wales

Address

Princess Street Surgery

Princess Street

Gorseinon

SWANSEA

SA4 4US

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

Main duties will include processing and dispensing prescriptions, managing monitored dosage packs, ordering medication, answering patient queries via telephone and dispensary hatch, and supporting day-to-day dispensary operations.

Person Specification

Qualifications

Essential

• Must have an NVQ2 or equivalent accredited course in pharmacy services

Experience

Essential

• Strong communication skills with patients, colleagues and other healthcare professionals
• Able to use your own initiative with the ability to problem solve issues
• Confidentiality is essential
• The successful candidate must be able to demonstrate attention to detail and accuracy when carrying out tasks

Desirable

• Experience of working in Primary Care/General Practice.
• Experience of working with the public in a customer service role.
• Experience of working with EMIS clinical system, Microsoft Office, Word & Excel
• Experience of dosette boxes would be beneficial

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harbury Surgery

Address

Mill Street

Harbury

Leamington Spa

Warwickshire

CV33 9HR

United Kingdom

Employer's website

https://www.harburysurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

• Working under the guidance of the referring GP, take referrals from a wide range of agencies, including PCNs, GP practices and multi-disciplinary teams as well as the wider system and occasionally via self-referral.
• Provide personalised support to individuals, their families and carers to empower people to take control of their lives, support low level mental health and promote self-care. Encourage people to live independently and improve their health access and outcomes, as a key member of the PCN multi-disciplinary team.
• Engage and develop trusting relationships by giving people time and focus on what matters to me and taking a holistic approach, based on the persons priorities and the wider determinants of health.
• Co-produce a simple personalised care and support plan to improve health and wellbeing, including introducing or reconnecting people to appropriate community groups and statutory services.
• Manage and prioritise own caseload in accordance with the needs and priorities of individuals on the caseload.
• Maintain a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies.
• Work with a diverse range of people and their communities, to draw on and increase the strengths and capacity of local community groups, enabling local VCSE organisations to receive social prescribing referrals.
• Work collaboratively with all local partners to contribute towards supporting the local VCSE organisations and community groups to become sustainable.
• Ensure that community assets are nurtured, through sharing intelligence regarding any gaps or problems identified in local provision with commissioners and local authorities.
• Educate non-clinical and clinical staff within their PCN multi-disciplinary teams on what services are available within the community and how to access them.

Role Specific Key Tasks

Education

• Promote all aspects of social prescribing across the PCN, Health & Social Care professionals and the wider system, including its role in self-management, addressing health inequalities and the wider determinants of health.
• Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health access and outcomes and enable a holistic approach to care.
• Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals.
• Promote low level mental health guidance, signpost to self-help and the most appropriate service.

Referrals

• Receive and action referrals for social prescriptions via agreed systems.
• Manage and prioritise referrals appropriately.
• Redirect referrals, using the agreed protocols, to more appropriate Social Prescribing Link Workers or agencies.
• Be proactive in developing strong links with all local agencies to encourage referrals.
• Support referral agencies to provide appropriate information about the person they are referring.
• Provide appropriate feedback to referral agencies about the people they referred.
• Work closely within the MDT and with GP practices within the PCN to ensure that the social prescribing referral codes are inputted into clinical systems.
• Adhere to data protection legislation and data sharing agreements.

Personalised Support

• Listen to and talk with people and their families about what matters to me by giving people time to tell their stories.
• Be proactive in encouraging equality and inclusion, through connecting with diverse local communities, particularly those communities that statutory agencies may find hard to reach.
• Meet people on a one-to-one basis, making home visits where appropriate within SGPA policies and procedures.
• Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on a persons assets.
• Be a friendly and engaging source of information about health, wellbeing and prevention approaches.
• Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
• Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards.
• Work with individuals to co-produce a simple personalised support plan to address the persons health and wellbeing needs, based on the persons priorities, interests, values, cultural and religious/faith needs and motivations.
• Identify what individuals expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.
• Where appropriate, physically introduce people to culturally appropriate community groups, activities and statutory services, ensuring they are comfortable, feel valued and respected. Follow up to ensure they are happy, able to engage, included and receiving good support.
• Where people may be eligible for a personal health budget, help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriate.

Community Asset Development

• Provide a regular confidence survey to community groups receiving referrals, to ensure that they are strong, sustained and have the support they need to be part of social prescribing.
• Support community groups and VCSE organisations to receive referrals.
• Forge strong links with a wide range of local VCSE organisations, community and neighbourhood level groups, utilising their networks and building on whats already available to create a menu of diverse community groups and assets, who promote diversity and inclusion.
• Develop supportive relationships with local VCSE organisations, culturally appropriate community groups and statutory services, to make timely, appropriate and supported referrals for the person being introduced.
• Work collectively with all local partners to ensure community groups are strong and sustainable.
• Work with commissioners and local partners to identify unmet diverse needs within the community and gaps in community provision.
• Encourage people who have been connected to community support through social prescribing to volunteer and give their time freely to others, building their skills and confidence and strengthening community resilience.
• Develop a team of volunteers within your service to provide buddying support for people, starting new groups and finding creative community solutions to local issues.
• Encourage people, their families and carers to provide peer support and to do things together, such as setting up new community groups or volunteering.

Collaborative working

• As part of the PCN multi-disciplinary team, build close working relationships with staff in GP practices within the local PCN, attending relevant MDT meetings, giving information and feedback on social prescribing.
• Seek advice and support from the GP teams and/or identified individual(s) to discuss related concerns (e.g. abuse, domestic violence and support with mental health), referring the patient back to the GP or other suitable health professional if required.
• Work with established VCSE organisations and existing Social Prescribing Link Workers to provide a robust and consistent approach to our Sunderland people.
• Explore ways of working and share good practice and learning across all social prescribing roles within the system.

Data Collection

• Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives.

Professional Development

• Work with the GP teams and/or line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.
• Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.
• Work with the GP teams to access regular clinical supervision, where appropriate, to enable you to deal effectively with the difficult issues that people present.

Service Development

• Seek regular feedback about the quality of the service and impact of social prescribing on referral agencies.
• Work as part of the healthcare team to seek feedback, continually improve the service and contribute to business planning.
• Contribute to the development of policies and plans relating to equality, diversity and health inequalities.

Leadership

• Be a system leader in the development, delivery and education of social prescribing, ensuring involvement where value can be added.
• Provide role coaching and mentoring for all staff where appropriate.

Other

• Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
• Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

Person Specification

Motivation and Skills

Essential

• Ability to identify risk to self and others, Identifying and reporting safeguarding incidents
• Outstanding organisational skills
• Work effectively and collaboratively as part of a team but also autonomously.
• High level and adaptable communication skills across a range of individuals of all ages, backgrounds and cultures with varying social and emotional needs
• Able to respond to challenges with resilience and manage situations calmly and professionally.
• Promote and maintain good working relationships with a variety of external partners.
• Experience of accurately collecting, recording information and data whilst maintaining confidentiality
• Work on own initiative but within constraints of the role
• Provide motivational coaching with the ability to inspire trust and confidence
• Able to work under pressure and emotionally resilient

Desirable

• Understanding the impact of economic and environmental factors on people's health and wellbeing
• Mental Health First Aid

Qualifications

Essential

• Demonstrable commitment to personal and professional development
• Proficient in the use of Microsoft Office applications.
• Qualification or training in motivational coaching, or equivalent experience

Desirable

• PCI Accredited
• qualification in Social Prescribing

Experience

Essential

• Ability to competently use technology and IT systems including word processing, email and the internet to create simple personalised plans with individuals
• Experience of supporting people, their families and carers in a paid or unpaid capacity
• Experience of working in a community setting
• Experience of handling confidential information.
• Experience of collecting and recording information and data
• Experience of supporting people, their families and carers in a paid or unpaid capacity
• Experience of supporting people, their families and carers with low level mental health issues
• Experience of working in a community setting
• Ability to identify risk to self and others, Identifying and reporting safeguarding incidents

Desirable

• Experience of working in or with voluntary organisations or groups in a paid or unpaid capacity
• Experience of working collaboratively with different organisations, building trust, confidence and partnerships
• Extensive knowledge of local services within a Sunderland locality through either living or working within one of the wider Sunderland settings.
• Experience of working with GPs and/or other Health or Social Care providers or knowledge of how systems work Experience of working collaboratively with different organisations, building trust, confidence and partnerships

Other

Essential

• Understands the principles of equality and diversity.
• A firm commitment to CPD
• Full UK driving licence with use of own car
• Ability to travel across Sunderland if required
• Meet DBS standards and Criminal Record checks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sunderland GP Alliance

Address

North East BIC

Wearfield

Sunderland

Tyne and Wear

SR5 2TA

United Kingdom

Employer's website

https://www.sunderlandgpalliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Chronic Disease Management

The successful candidate should have experience and appropriate competencies in chronic disease reviews and management, which may include:

• Diabetes
• Asthma
• COPD
• Hypertension
• Cardiovascular disease
• Other long-term conditions commonly managed within General Practice

The Practice Nurse will undertake appropriate reviews, provide patient education and lifestyle advice, follow agreed clinical protocols and escalate or refer patients to a GP or other clinician when required.

Cervical Screening

The successful candidate must:

• Have completed recognised cervical screening training.
• Be currently competent to undertake cervical screening.
• Work in accordance with the NHS Cervical Screening Programme requirements.
• Maintain appropriate training and competency requirements.
• Provide patients with appropriate information and advice.
• Maintain accurate clinical documentation and follow-up.

Childhood Immunisations

The successful candidate must:

• Have completed appropriate childhood immunisation training.
• Be competent and confident in delivering the routine childhood immunisation programme.
• Maintain all required updates and competencies.
• Work safely under relevant Patient Group Directions (PGDs), protocols and national guidance.
• Provide appropriate advice to parents and carers.
• Maintain accurate vaccination records.

Travel Health and Vaccinations

The successful candidate must have appropriate training and competency in travel health and vaccinations.

Responsibilities may include:

• Undertaking travel health assessments.
• Providing appropriate travel health advice.
• Administering appropriate travel vaccinations within professional competence and relevant authorisations.
• Maintaining accurate patient records.
• Providing advice regarding vaccination schedules and preventative health measures.

General Practice Nursing Duties

Additional responsibilities will include:

• Wound assessment, dressings and wound management.
• Suture and clip removal.
• Blood pressure monitoring.
• Routine injections and vaccinations.
• Seasonal vaccination programmes.
• Health promotion and lifestyle advice.
• Routine clinical observations and assessments.
• Supporting preventative healthcare programmes.
• Recognising and appropriately escalating clinical concerns.

Professional Responsibilities

The successful candidate will be expected to:

• Maintain current NMC registration.
• Work in accordance with the NMC Code and professional standards.
• Work independently within their professional scope of practice and demonstrated competencies.
• Maintain accurate and contemporaneous patient records.
• Maintain mandatory training and continuing professional development.
• Follow practice policies, procedures and clinical protocols.
• Maintain patient confidentiality and comply with information governance requirements.
• Follow infection prevention and control procedures.
• Maintain appropriate safeguarding training and escalate concerns appropriately.
• Participate in clinical governance, audits and quality improvement where required.
• Communicate effectively and professionally with patients and colleagues.

Person Specification

Qualifications

Essential

• Current NMC registration as a Registered Nurse

Experience

Essential

• Previous Practice Nurse/General Practice experience
• Completed and up-to-date cervical screening training and competency
• Completed and up-to-date childhood immunisation training and competency
• Experience administering vaccinations and injections

Desirable

• Experience and competency in chronic disease management
• Competency in wound care and routine treatment-room duties
• Appropriate travel health and vaccination training and competency

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Downsfield Medical Centre

Address

315 Sheldon Heath Road

Birmingham

West Midlands

B26 2TY

United Kingdom

Employer's website

https://www.downsfieldmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person Specification

Qualifications

Essential

• Demonstrable commitment to professional and personal development
• Willingness to complete the NCSCT CHCP Health Trainer training course

Desirable

• NVQ level 3 or working towards an equivalent qualification in a relevant subject area or demonstrable equivalent experience
• Training completed in motivational coaching/interviewing or equivalent experience

Knowledge

Essential

• An understanding of the role of voluntary and community sector organisations and the contributions they make to the health and wellbeing of individuals
• Knowledge of local communities, (including resources and assets) VCSE and community services in the locality as well as a commitment to work collaboratively with all local agencies
• Knowledge of factors influencing behaviour and behaviour change approaches
• An understanding of the factors that can impact on an individual's health and wellbeing
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
• An understanding of community development and asset based approaches, building on existing community and personal assets
• An understanding of the importance of accurate record keeping and knowledge of information governance requirements
• Knowledge of health and safety requirements in relation to processes for risk assessment in relation to venues and home visits

Desirable

• Knowledge of the personalised care approach
• An understanding of health and social care infrastructure and how services are provided to the local population
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role
• Have a specialist knowledge of one of the wider determinants of health (for examplee mental health, housing, debt/finance Smokefree) and commitment to continually develop further knowledge, skills and expertise within this area
• An understanding of the barriers and challenges that people may face to become Smokefree and how to overcome the challenges. in connecting to and accessing local activities and support

Experience

Essential

• Demonstrable experience working with community groups, voluntary organisations in some capacity or working in a GP practice
• Knowledge and experience of IT systems including the ability to use Microsoft office; Outlook, Excel, Word and Power Point
• Experience of data collection and involvement in service monitoring and evaluation

Desirable

• Experience of working and supporting individuals on a one to one basis
• Experience and ability to identify risk and assess/manage risk when working with individuals
• Experience of building relationships and partnerships
• Experience of working collaboratively with other health care and non-health care professionals to meet patient needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

City Health Care Partnership CIC

Address

Peter Street,

St Helens

Merseyside

WA10 2EQ

United Kingdom

Employer's website

https://www.chcpcic.org.uk/ (Opens in a new tab)