Job description

Job responsibilities

What you'll do

• Process, label and assemble prescriptions accurately using Titan PMR
• Support prescription collection, telephone and counter enquiries, routine patient and GP practice queries, owing items and deliveries
• Process prescription charges, declarations and other routine payments accurately
• Help keep stock controlled, organised and rotated, including timely returns and expiry checks
• Work closely with the Responsible Pharmacist and wider pharmacy team to keep the dispensary safe and running smoothly
• Deliver a warm, respectful service and refer clinical or safety concerns promptly.

Person Specification

Experience

Desirable

• Recent experience of UK community pharmacy dispensing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Amicus Health

Address

Bampton Pharmacy

Barnhay

Bampton

Tiverton

Devon

EX16 6NB

United Kingdom

Employer's website

https://www.amicushealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached the job description for more details on the main responsibilities for this role.

Person Specification

Experience

Essential

• Clinical training and experience
• Experience of working in an acute and demanding clinical setting.
• Ability to work cohesively within the multi-disciplinary team.

Desirable

• Demonstrate interest in Orthopaedics.
• Experience of designing audit/projects and research.

Qualifications

Essential

• BA/BS Degree prior to undertaking PA program
• PG Dip/Masters in Physician Associate Studies from a UK training programme
• Current and valid certification by the Physician Associate National Examination
• Member of the FPARCP and on the PAMVR at the time of commencing the post

Desirable

• ILS/ALS certification

Knowledge

Essential

• Awareness of current developments and initiatives in Orthopaedics.
• Knowledge of medical procedures and terminology.
• Verbal and written communication skills.

Desirable

• Additional competencies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St George's University Hospitals NHS Foundation Trust

Address

St George's University Hospital NHS Foundation Trust

Blackshaw Road

Tooting

SW17 0QT

United Kingdom

Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Salaried GP.

1. The delivery of highly effective medical care to the entitled population

2. The provision of services commensurate with the primary care contract

3. To clinically examine and assess patient needs from a physiological and psychological perspective and plan clinical care accordingly referring patients to other services/agencies in a timely manner, utilising Practice and any other local guidelines

4. Generic prescribing adhering to local and national guidance

5. Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care

6. Effective management of long-term conditions

7. To support patients to adopt health promotion strategies that promote healthy lifestyles and apply principles of self-care

8. Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

9. Review medications following the appropriate policies, NICE/local clinical guidelines and local care pathways

10. Maintain accurate clinical records in conjunction with good practice, policy and guidance

11. Work collaboratively, accepting an equal share of the practice workload

12. Adhere to best practice recommended through clinical guidelines and the audit process

13. Support the delivery of anticipatory care plans

14. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

15. Accept delegated responsibility for a specific area (or areas) or the QOF

16. Attend and contribute effectively to practice meetings as required

17. Contribute effective to the development and maintenance of the practice including clinical governance and training

18. Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

19. Ensure compliance with the appraisal process

20. Prepare and complete the revalidation process to remain fit to practice

21. Commit to self-learning and instil an ethos of continuing professional development across the practice team

22. Review and always adhere to practice protocols and policies

23. Encourage collaborative working, liaising with all staff regularly, always promoting a culture of continuous improvement

24. To be an integral part of the general practice team as well as supporting the wider network and multi-disciplinary team

25. There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Wider responsibilities

1. In addition to the primary responsibilities, the Salaried GP has the following wider responsibilities:

2. Participate in the spectrum of clinical governance processes

3. Participate in formal training events promoting best practice in area of expertise Provide leadership and education for members of the multi-disciplinary team, providing guidance and support when necessary

4. Participate in local initiatives to enhance service delivery and patient care

Person Specification

Experience

Essential

• Ability to work both autonomously and as part of a multidisciplinary team
• Experience of working in a primary care environment
• Experience of providing home visits
• Minimum of two years as a salaried GP
• General understanding of the primary care contract
• Proven ability to evaluate the safety and effectiveness of own clinical practice
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Understanding of the importance of evidence-based practice
• Good MS Office and clinical system IT knowledge
• Understanding of the spectrum of clinical governance processes
• Excellent communication skills (written and oral) including recording of accurate clinical notes
• Ability to work within own scope of practice and understand when to refer to GP colleagues
• Experience of triage and the ability to effectively assess and diagnose
• Ability to listen whilst being honest and caring and be both sensitive and empathetic in distressing situations
• Understanding of the local pathology test processes and the ability to process the results and advise patients accordingly
• Ability to assess and manage acute deteriorations /exacerbations of long-term conditions
• Understanding of safeguarding adults and children
• Understanding of the importance of evidence-based practice

Desirable

• Knowledge of health promotion strategies
• Experience of medicines management
• Knowledge of public health issues in the local area
• Understanding and knowledge of QAIF and enhanced service

Qualifications

Essential

• Qualified GP
• MRCGP
• CCT
• Full GMC registration
• All Wales Medical Performers List

Desirable

• NA

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Practice in Wales

Address

Princess Street Surgery

Princess Street

Gorseinon

SWANSEA

SA4 4US

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

Main duties will include processing and dispensing prescriptions, managing monitored dosage packs, ordering medication, answering patient queries via telephone and dispensary hatch, and supporting day-to-day dispensary operations.

Person Specification

Qualifications

Essential

• Must have an NVQ2 or equivalent accredited course in pharmacy services

Experience

Essential

• Strong communication skills with patients, colleagues and other healthcare professionals
• Able to use your own initiative with the ability to problem solve issues
• Confidentiality is essential
• The successful candidate must be able to demonstrate attention to detail and accuracy when carrying out tasks

Desirable

• Experience of working in Primary Care/General Practice.
• Experience of working with the public in a customer service role.
• Experience of working with EMIS clinical system, Microsoft Office, Word & Excel
• Experience of dosette boxes would be beneficial

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Harbury Surgery

Address

Mill Street

Harbury

Leamington Spa

Warwickshire

CV33 9HR

United Kingdom

Employer's website

https://www.harburysurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

• Working under the guidance of the referring GP, take referrals from a wide range of agencies, including PCNs, GP practices and multi-disciplinary teams as well as the wider system and occasionally via self-referral.
• Provide personalised support to individuals, their families and carers to empower people to take control of their lives, support low level mental health and promote self-care. Encourage people to live independently and improve their health access and outcomes, as a key member of the PCN multi-disciplinary team.
• Engage and develop trusting relationships by giving people time and focus on what matters to me and taking a holistic approach, based on the persons priorities and the wider determinants of health.
• Co-produce a simple personalised care and support plan to improve health and wellbeing, including introducing or reconnecting people to appropriate community groups and statutory services.
• Manage and prioritise own caseload in accordance with the needs and priorities of individuals on the caseload.
• Maintain a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies.
• Work with a diverse range of people and their communities, to draw on and increase the strengths and capacity of local community groups, enabling local VCSE organisations to receive social prescribing referrals.
• Work collaboratively with all local partners to contribute towards supporting the local VCSE organisations and community groups to become sustainable.
• Ensure that community assets are nurtured, through sharing intelligence regarding any gaps or problems identified in local provision with commissioners and local authorities.
• Educate non-clinical and clinical staff within their PCN multi-disciplinary teams on what services are available within the community and how to access them.

Role Specific Key Tasks

Education

• Promote all aspects of social prescribing across the PCN, Health & Social Care professionals and the wider system, including its role in self-management, addressing health inequalities and the wider determinants of health.
• Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health access and outcomes and enable a holistic approach to care.
• Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals.
• Promote low level mental health guidance, signpost to self-help and the most appropriate service.

Referrals

• Receive and action referrals for social prescriptions via agreed systems.
• Manage and prioritise referrals appropriately.
• Redirect referrals, using the agreed protocols, to more appropriate Social Prescribing Link Workers or agencies.
• Be proactive in developing strong links with all local agencies to encourage referrals.
• Support referral agencies to provide appropriate information about the person they are referring.
• Provide appropriate feedback to referral agencies about the people they referred.
• Work closely within the MDT and with GP practices within the PCN to ensure that the social prescribing referral codes are inputted into clinical systems.
• Adhere to data protection legislation and data sharing agreements.

Personalised Support

• Listen to and talk with people and their families about what matters to me by giving people time to tell their stories.
• Be proactive in encouraging equality and inclusion, through connecting with diverse local communities, particularly those communities that statutory agencies may find hard to reach.
• Meet people on a one-to-one basis, making home visits where appropriate within SGPA policies and procedures.
• Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on a persons assets.
• Be a friendly and engaging source of information about health, wellbeing and prevention approaches.
• Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
• Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards.
• Work with individuals to co-produce a simple personalised support plan to address the persons health and wellbeing needs, based on the persons priorities, interests, values, cultural and religious/faith needs and motivations.
• Identify what individuals expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.
• Where appropriate, physically introduce people to culturally appropriate community groups, activities and statutory services, ensuring they are comfortable, feel valued and respected. Follow up to ensure they are happy, able to engage, included and receiving good support.
• Where people may be eligible for a personal health budget, help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriate.

Community Asset Development

• Provide a regular confidence survey to community groups receiving referrals, to ensure that they are strong, sustained and have the support they need to be part of social prescribing.
• Support community groups and VCSE organisations to receive referrals.
• Forge strong links with a wide range of local VCSE organisations, community and neighbourhood level groups, utilising their networks and building on whats already available to create a menu of diverse community groups and assets, who promote diversity and inclusion.
• Develop supportive relationships with local VCSE organisations, culturally appropriate community groups and statutory services, to make timely, appropriate and supported referrals for the person being introduced.
• Work collectively with all local partners to ensure community groups are strong and sustainable.
• Work with commissioners and local partners to identify unmet diverse needs within the community and gaps in community provision.
• Encourage people who have been connected to community support through social prescribing to volunteer and give their time freely to others, building their skills and confidence and strengthening community resilience.
• Develop a team of volunteers within your service to provide buddying support for people, starting new groups and finding creative community solutions to local issues.
• Encourage people, their families and carers to provide peer support and to do things together, such as setting up new community groups or volunteering.

Collaborative working

• As part of the PCN multi-disciplinary team, build close working relationships with staff in GP practices within the local PCN, attending relevant MDT meetings, giving information and feedback on social prescribing.
• Seek advice and support from the GP teams and/or identified individual(s) to discuss related concerns (e.g. abuse, domestic violence and support with mental health), referring the patient back to the GP or other suitable health professional if required.
• Work with established VCSE organisations and existing Social Prescribing Link Workers to provide a robust and consistent approach to our Sunderland people.
• Explore ways of working and share good practice and learning across all social prescribing roles within the system.

Data Collection

• Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives.

Professional Development

• Work with the GP teams and/or line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.
• Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.
• Work with the GP teams to access regular clinical supervision, where appropriate, to enable you to deal effectively with the difficult issues that people present.

Service Development

• Seek regular feedback about the quality of the service and impact of social prescribing on referral agencies.
• Work as part of the healthcare team to seek feedback, continually improve the service and contribute to business planning.
• Contribute to the development of policies and plans relating to equality, diversity and health inequalities.

Leadership

• Be a system leader in the development, delivery and education of social prescribing, ensuring involvement where value can be added.
• Provide role coaching and mentoring for all staff where appropriate.

Other

• Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
• Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

Person Specification

Motivation and Skills

Essential

• Ability to identify risk to self and others, Identifying and reporting safeguarding incidents
• Outstanding organisational skills
• Work effectively and collaboratively as part of a team but also autonomously.
• High level and adaptable communication skills across a range of individuals of all ages, backgrounds and cultures with varying social and emotional needs
• Able to respond to challenges with resilience and manage situations calmly and professionally.
• Promote and maintain good working relationships with a variety of external partners.
• Experience of accurately collecting, recording information and data whilst maintaining confidentiality
• Work on own initiative but within constraints of the role
• Provide motivational coaching with the ability to inspire trust and confidence
• Able to work under pressure and emotionally resilient

Desirable

• Understanding the impact of economic and environmental factors on people's health and wellbeing
• Mental Health First Aid

Qualifications

Essential

• Demonstrable commitment to personal and professional development
• Proficient in the use of Microsoft Office applications.
• Qualification or training in motivational coaching, or equivalent experience

Desirable

• PCI Accredited
• qualification in Social Prescribing

Experience

Essential

• Ability to competently use technology and IT systems including word processing, email and the internet to create simple personalised plans with individuals
• Experience of supporting people, their families and carers in a paid or unpaid capacity
• Experience of working in a community setting
• Experience of handling confidential information.
• Experience of collecting and recording information and data
• Experience of supporting people, their families and carers in a paid or unpaid capacity
• Experience of supporting people, their families and carers with low level mental health issues
• Experience of working in a community setting
• Ability to identify risk to self and others, Identifying and reporting safeguarding incidents

Desirable

• Experience of working in or with voluntary organisations or groups in a paid or unpaid capacity
• Experience of working collaboratively with different organisations, building trust, confidence and partnerships
• Extensive knowledge of local services within a Sunderland locality through either living or working within one of the wider Sunderland settings.
• Experience of working with GPs and/or other Health or Social Care providers or knowledge of how systems work Experience of working collaboratively with different organisations, building trust, confidence and partnerships

Other

Essential

• Understands the principles of equality and diversity.
• A firm commitment to CPD
• Full UK driving licence with use of own car
• Ability to travel across Sunderland if required
• Meet DBS standards and Criminal Record checks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sunderland GP Alliance

Address

North East BIC

Wearfield

Sunderland

Tyne and Wear

SR5 2TA

United Kingdom

Employer's website

https://www.sunderlandgpalliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Chronic Disease Management

The successful candidate should have experience and appropriate competencies in chronic disease reviews and management, which may include:

• Diabetes
• Asthma
• COPD
• Hypertension
• Cardiovascular disease
• Other long-term conditions commonly managed within General Practice

The Practice Nurse will undertake appropriate reviews, provide patient education and lifestyle advice, follow agreed clinical protocols and escalate or refer patients to a GP or other clinician when required.

Cervical Screening

The successful candidate must:

• Have completed recognised cervical screening training.
• Be currently competent to undertake cervical screening.
• Work in accordance with the NHS Cervical Screening Programme requirements.
• Maintain appropriate training and competency requirements.
• Provide patients with appropriate information and advice.
• Maintain accurate clinical documentation and follow-up.

Childhood Immunisations

The successful candidate must:

• Have completed appropriate childhood immunisation training.
• Be competent and confident in delivering the routine childhood immunisation programme.
• Maintain all required updates and competencies.
• Work safely under relevant Patient Group Directions (PGDs), protocols and national guidance.
• Provide appropriate advice to parents and carers.
• Maintain accurate vaccination records.

Travel Health and Vaccinations

The successful candidate must have appropriate training and competency in travel health and vaccinations.

Responsibilities may include:

• Undertaking travel health assessments.
• Providing appropriate travel health advice.
• Administering appropriate travel vaccinations within professional competence and relevant authorisations.
• Maintaining accurate patient records.
• Providing advice regarding vaccination schedules and preventative health measures.

General Practice Nursing Duties

Additional responsibilities will include:

• Wound assessment, dressings and wound management.
• Suture and clip removal.
• Blood pressure monitoring.
• Routine injections and vaccinations.
• Seasonal vaccination programmes.
• Health promotion and lifestyle advice.
• Routine clinical observations and assessments.
• Supporting preventative healthcare programmes.
• Recognising and appropriately escalating clinical concerns.

Professional Responsibilities

The successful candidate will be expected to:

• Maintain current NMC registration.
• Work in accordance with the NMC Code and professional standards.
• Work independently within their professional scope of practice and demonstrated competencies.
• Maintain accurate and contemporaneous patient records.
• Maintain mandatory training and continuing professional development.
• Follow practice policies, procedures and clinical protocols.
• Maintain patient confidentiality and comply with information governance requirements.
• Follow infection prevention and control procedures.
• Maintain appropriate safeguarding training and escalate concerns appropriately.
• Participate in clinical governance, audits and quality improvement where required.
• Communicate effectively and professionally with patients and colleagues.

Person Specification

Qualifications

Essential

• Current NMC registration as a Registered Nurse

Experience

Essential

• Previous Practice Nurse/General Practice experience
• Completed and up-to-date cervical screening training and competency
• Completed and up-to-date childhood immunisation training and competency
• Experience administering vaccinations and injections

Desirable

• Experience and competency in chronic disease management
• Competency in wound care and routine treatment-room duties
• Appropriate travel health and vaccination training and competency

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Downsfield Medical Centre

Address

315 Sheldon Heath Road

Birmingham

West Midlands

B26 2TY

United Kingdom

Employer's website

https://www.downsfieldmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person Specification

Qualifications

Essential

• Demonstrable commitment to professional and personal development
• Willingness to complete the NCSCT CHCP Health Trainer training course

Desirable

• NVQ level 3 or working towards an equivalent qualification in a relevant subject area or demonstrable equivalent experience
• Training completed in motivational coaching/interviewing or equivalent experience

Knowledge

Essential

• An understanding of the role of voluntary and community sector organisations and the contributions they make to the health and wellbeing of individuals
• Knowledge of local communities, (including resources and assets) VCSE and community services in the locality as well as a commitment to work collaboratively with all local agencies
• Knowledge of factors influencing behaviour and behaviour change approaches
• An understanding of the factors that can impact on an individual's health and wellbeing
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
• An understanding of community development and asset based approaches, building on existing community and personal assets
• An understanding of the importance of accurate record keeping and knowledge of information governance requirements
• Knowledge of health and safety requirements in relation to processes for risk assessment in relation to venues and home visits

Desirable

• Knowledge of the personalised care approach
• An understanding of health and social care infrastructure and how services are provided to the local population
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role
• Have a specialist knowledge of one of the wider determinants of health (for examplee mental health, housing, debt/finance Smokefree) and commitment to continually develop further knowledge, skills and expertise within this area
• An understanding of the barriers and challenges that people may face to become Smokefree and how to overcome the challenges. in connecting to and accessing local activities and support

Experience

Essential

• Demonstrable experience working with community groups, voluntary organisations in some capacity or working in a GP practice
• Knowledge and experience of IT systems including the ability to use Microsoft office; Outlook, Excel, Word and Power Point
• Experience of data collection and involvement in service monitoring and evaluation

Desirable

• Experience of working and supporting individuals on a one to one basis
• Experience and ability to identify risk and assess/manage risk when working with individuals
• Experience of building relationships and partnerships
• Experience of working collaboratively with other health care and non-health care professionals to meet patient needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

City Health Care Partnership CIC

Address

Peter Street,

St Helens

Merseyside

WA10 2EQ

United Kingdom

Employer's website

https://www.chcpcic.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Provide a full range of medical services as defined in the core GP contract, additional and enhanced services where appropriate.
• Provide other personal medical services to meet identified patients need.
• Make professional, autonomous decisions in relation to presenting problems whether self-referred or referred from other healthcare professionals within the organisation.
• Assess the healthcare needs of patients with undifferentiated and undiagnosed problems.
• Screen patients for disease risk factors and early signs of illness.
• Develop care plans for health in consultation with patients and in line with current practice; disease management protocols, provide counselling and health education.
• Work within current ICB policy for prescribing.

Person Specification

Experience

Essential

• Eager to learn and grow in healthcare environment.
• Strong clinical skills with an evidence-based approach to patient care.
• Proficient in using electronic health records and embracing new technologies.
• Excellent interpersonal skills with the ability to work effectively within a multidisciplinary team.
• Passionate about technology and improving healthcare outcomes.
• Ability to manage time effectively and work independently.
• Experience of working in a GP practice and Primary Care

Qualifications

Essential

• Registration and Certification
• Be included in NHS England list of medical practitioners as per section 91 of the NHS Act 2006.
• Hold full registration with the General Medical Council (GMC) on the General Practitioner Register.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fir Park Medical Centre

Address

Lanark Gardens

Upton Rocks

Widnes

Cheshire

WA8 9DT

United Kingdom

Employer's website

https://www.firparkmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The role will involve handling a high volume of incoming telephone enquiries, assisting patients with their queries and ensuring they are directed to the most appropriate service or member of the team. You will also be responsible for completing and processing online appointment requests, ensuring that information is recorded accurately and that patients receive the appropriate support.

You will work closely with colleagues within the hub and across all practices, using a range of computer systems and digital platforms to manage patient enquiries and support the smooth running of the service. The role requires a high level of confidentiality, professionalism and accuracy at all times.

You will be speaking with a wide range of patients and will need to be confident communicating with people from different backgrounds and with varying needs. The ability to remain calm, professional and courteous when dealing with challenging, sensitive or sometimes difficult inquiries is particularly important.

We are looking for individuals who are patient-focused, approachable, organised and confident communicators, who enjoy working as part of a team and can work effectively in a busy hub environment while maintaining a high standard of service to our patients.

Person Specification

Skills

Essential

• Additional Criteria
• Essential
• Excellent verbal communication skills and a clear understanding of spoken English.
• Good command of written English, with the ability to accurately record information.
• Confident and professional telephone manner.
• Excellent listening skills and the ability to understand what a patient is asking for.
• Able to communicate clearly and appropriately with people from a wide range of backgrounds and with different needs.
• Able to remain calm, polite and professional when dealing with difficult or challenging conversations.
• Able to work accurately and efficiently when handling a high volume of inquiries.
• Good organisational skills and the ability to prioritise workload.
• Able to work effectively as part of a team within a busy hub environment.
• Reliable, punctual and committed to providing a high standard of patient service.
• Understands the importance of patient confidentiality and data protection.
• Flexible and willing to support the needs of both practices and the wider hub team.
• Desirable
• Knowledge and understanding of NHS services and primary care.
• Understanding of the role of reception and patient-facing staff within general practice.
• Knowledge of online consultation and appointment processes.
• Experience of dealing with vulnerable patients or patients with additional communication needs.
• Willingness to undertake further training and develop knowledge of practice systems and services.

Experience

Essential

• xperience
• Essential
• Experience of working in a customer-facing or patient-facing environment.
• Experience of dealing with telephone enquiries and communicating with members of the public.
• Experience of handling a range of enquiries and providing clear and appropriate information.
• Experience of using computerised systems to record and retrieve information.
• Experience of working in a busy environment and managing competing demands.
• Experience of maintaining confidentiality when dealing with personal or sensitive information.

Desirable

• Desirable
• Previous experience within general practice, the NHS or another healthcare environment.
• Experience of working within a hub, contact centre or centralised service.
• Experience of using GP practice systems and online appointment systems.
• Experience of dealing with sensitive, distressed or challenging patients/customers.

Qualifications

Essential

• Person Specification Patient Advisor
• Qualifications
• Essential
• Good standard of general education.
• Good standard of written and spoken English.
• Ability to use basic computer systems and digital applications.
• Desirable
• E

Desirable

• GCSE English and Maths or equivalent.
• Customer service, administration or healthcare-related qualification.
• Training in customer service or telephone communication.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Keston and Moorings Medical Practice

Address

Purley War Memorial Hospital

856 Brighton Road

Purley

Surrey

CR8 2YL

United Kingdom

Employer's website

https://www.kestonmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As per Job Summary on main page and main duties

Rota Management

Room rota management

Leave and sickness tracking

Administrative support

Problem solving

Person Specification

Qualifications

Essential

• Good standard of education including GCSEs (or equivalent) in English and Mathematics
• Previous experience in rota coordination or workforce scheduling
• Experience working in healthcare environment
• Excellent organisational and planning skills
• Strong attention to detail
• Excellent communication and interpersonal skills
• Knowledge of appointment scheduling and capacity planning
• Ability to work under pressure strong IT skills

Desirable

• Experience of working in General Practice
• Knowledge of sessional working arrangements
• Experience of workforce planning and service capacity management
• Understanding of NHS General practice operations and workforce requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bewick Crescent Surgery

Address

27 Bewick Crescent

Newton Aycliffe

County Durham

DL5 5LH

United Kingdom

Employer's website

https://www.bewickcrescentsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Developing extraction, transformation, loading, validation and testing processes for complex data, working to agreed specifications and standards.

Implementing and maintaining automated data processes, including scripting in Python or R and workflow automation, ensuring solutions are robust and reliable.

Developing, modifying and supporting data pipelines or data processing solutions in production or operational environments.

Diagnosing and resolving data pipeline, data quality or processing issues, identifying root causes and taking corrective action within agreed parameters.

Supporting the deployment of data solutions into live operational environments in line with change and release management processes.

Identifying opportunities to improve data quality, efficiency, reliability and automation through agreed governance routes.

Supporting testing and evaluation of new tools, processes or approaches to data engineering.

Assisting with the training, support and development of junior colleagues where appropriate.

Ensuring all work complies with information governance, data protection, confidentiality, IT security and organisational policies.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience.
• Evidence of relevant training or learning in data, analytics, or digital systems.

Experience

Essential

• Experience of extracting, transforming, validating, and loading data from multiple sources using structured approaches.
• Practical experience using SQL and at least one scripting or analytical language (e.g. Python or R) to manipulate, validate, or analyse data.
• Experience of working to defined standards, procedures, and change control processes in a data, digital, or analytics environment.
• Experience of working collaboratively with data, analytics, digital, or IT colleagues to deliver agreed outputs.
• Experience of maintaining technical documentation for data processes or systems.
• Experience of working in a regulated or information-governed environment (e.g. healthcare, public sector).

Desirable

• Experience of designing or enhancing data pipelines or automated processes, rather than solely operating existing ones.
• Experience of supporting or contributing to data platform migrations, upgrades, or new implementations.
• Experience of performance tuning or optimisation of data processes within agreed technical frameworks.
• Experience of contributing to overall team design.

Knowledge

Essential

• Knowledge of data engineering and data processing principles, including extraction, transformation, validation, and loading of data.
• Knowledge of relational databases and data structures, and how data is stored, queried, and maintained.
• Knowledge of data quality management, including common data issues and methods for validation and cleansing.

Desirable

• Knowledge of cloud-based or enterprise data platforms and associated tooling.
• Knowledge of basic data architecture concepts, such as staging layers, data flows, and integration patterns.
• Understanding of monitoring, logging, and alerting for data processes.
• Knowledge of version control and collaborative development practices.
• Knowledge of working in a regulated or public-sector environment, such as healthcare.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North East & North Cumbria ICB

Address

Pemberton House

Colima Avenue

Sunderland

SR5 3XB

United Kingdom

Employer's website

https://northeastnorthcumbria.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information about this role, please see the attached job description and person specification.

Person Specification

Knowledge and Experience

Essential

• Previous administration experience within a GP Practice or healthcare setting.
• Knowledge of System One or similar clinical systems.
• Experience of clinical coding and medical terminology.
• Understanding of QOF and primary care targets.
• Good Microsoft Office skills
• Previous health service experience

Personal Attributes, Values and Behaviours

Essential

• Ability to work in a fast-paced environment
• Ability to work to protocols and follow process
• Ability to deal with confidential and sensitive information
• Ability to work on own initiative
• Communicates well with people at all levels
• Good communication and interpersonal skills
• Must be a team player and prepared to work flexibly
• Able to use initiative to solve problems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HUC

Address

Luton Town Centre Surgery

14-16 Chapel Street

Luton

LU1 2SE

United Kingdom

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Do you have administration experience and are looking to step into a new role? Join Rhodes Wood Hospital as a Medical Secretary and enjoy a career where you are valued and supported to be the best you can be.

Working 37.5 hours a week, you will be responsible for providing administrative support to medical team at Rhodes Wood Hospital. From managing their diaries, planning meetings to updating records, you will be able to turn your hand to any admin related task.

As the Medical Secretary, you will work alongside the Registered Clinicians assisting with confidential paperwork, service users records and GP letters. You will liaise with external agencies to get up-to-date information on service users and GP letters.

You will liaise with external agencies to get up-to-date information on service users and will take to lead in recording their blood test results.

There’s also a huge range of courses on offer to help grow and develop your career. If you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals.

As a Medical Secretary you will be:

• Supporting the Registered Clinician with letters and general documentation
• Supporting all meetings as minute taker as requested chaired by the Medical Director, SMT or ad hoc.
• Receiving and record typing, checking, and amending for spelling and grammatical errors, completing within given deadlines.
• Participating in the administration, development and evaluation of regulatory matters.
• Co-ordinating the hospital diary and the whereabouts of the clinicians
• Booking in meetings
• Arranging Conference Calls

To be successful in this role, you will have:

• IT skills including Microsoft Office
• Experience of audio typing
• Communication and organisational skills
• A minimum of 4 GCSEs or equivalent
• Knowledge of mental health and medications

Where you will be working:

Location: Rhodes Wood Hospital. Shepherds Way, Hatfield AL9 6NN

Join the team at Rhodes Wood Hospital providing care for children and young people aged 8-18 years with eating disorders who require residential care, working on tailored treatment programmes designed for the individual needs of each young person.

There is also an on-site Ofsted Registered school to support young people continue with their education while in hospital. Rhodes Wood Hospital is located on the outskirts of Hatfield, which is easily reachable by car.

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £26,500
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free meals and parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• IT skills including Microsoft Office, experience of audio typing, communication and organisational skills, a minimum of 4 GCSEs or equivalent, knowledge of mental health and medications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Hertfordshire

AL9 6NN

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you an experienced Senior Support Worker looking to elevate your career, where you can make a real difference and change lives for the better? If so, join Dove House in Creswell, and provide care for people with continuing challenging behaviour and high support needs. You will be key in supporting individuals to lead a full and valued life. It’s a career that you can take pride in.

At Dove House you will have the chance to develop your skills and career. With a huge range of courses on offer, if you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals.

What you will be doing:

You will join an inclusive, supportive team that works well together to provide care to people with Mental Health conditions. You will have the opportunity to use your knowledge and skills to help change the lives of some of the most vulnerable people in society.

As a Senior Support Worker some of your key responsibilities will include organising and overseeing the smooth running of a shift, ensuring the wellbeing of all service users, responding to any challenges or concerns and supervising support staff. You will organise activities, administer medication, communicate with families and professionals, oversee daily reports, budgets, complete financial audits and complete H&S checks.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. It is hugely rewarding to see people improve because of you; being able to do something today that they couldn’t do last week.

No two days are the same in this role, offering plenty of engagement and motivation. While there's a degree of routine, you can expect a diverse work environment. Our rota includes days, nights, and weekend shifts to ensure a well-balanced team effort.

As a Senior Support Worker you will have:

• Experience as Senior Support Worker or extensive care experience in Mental Health and hold the NVQ Level 3 in Health and Social Care
• Leadership skills and experience
• Strong empathy and a caring and compassionate nature
• Willingness to support residents with personal hygiene
• Excellent people and communication skills, and a good sense of humour
• Experience with dealing with challenging behaviours
• A positive and professional approach

Where you will be working:

Location: Colliery Road, Creswell, Worksop, S80 4BX

Be part of a team at this residential service for adults under 65 years with a Learning Disability, Autism and sensory and communication differences located in Creswell, a 10 minute drive from Worksop.

Dove House is a specialist, robust service to support people with ongoing complex needs and behaviours that challenge who are stepping down from hospital or to avoid an inappropriate admission to hospital and to enable them to return to their home area. The model was introduced to emulate community care for individuals with complex needs in robust, spacious accommodation.

The services are staffed 24 hours a day by a dedicated team of Registered Manager, Deputy Manager, Nurses and Support Workers.

What You’ll Get :

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £26,851
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free meals and onsite free parking

About us:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Person Specification

Qualifications

Essential

• Experience as a Senior Support Worker or extensive care experience in Mental Health. NVQ Level 3 in Health and Social Care. Leadership skills. Strong empathy and compassionate nature. Willingness to support with personal hygiene. Excellent communication skills. Experience dealing with challenging behaviours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Worksop

S80 4BX

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job descriptionJob summary

The Referral Administrator / Care Coordinator will support the smooth and effective delivery of patient care by providing referral, care coordination and administrative support to the practice team.

The post holder will act as a central point of contact for patients, clinicians, healthcare professionals and external organisations. They will ensure referrals, correspondence, patient information and administrative workflows are processed accurately, promptly and confidentially.

The role combines referral administration and care coordination, helping patients access appropriate services while maintaining accurate records and supporting practice priorities.

• Process, coordinate and monitor referrals to hospitals, community services, social care and voluntary sector organisations.
• Prepare, check and send referral documentation in line with practice procedures.
• Monitor referral systems, track outcomes and follow up outstanding actions.
• Liaise with patients, clinicians, hospital teams and other external services regarding referrals and patient pathways.
• Help patients navigate healthcare services and signpost them to appropriate support.
• Maintain accurate records of referrals and care coordination activity on the clinical system.
• Support clinicians and administrative colleagues with tasks relating to patient care.
• Identify and contact patients who require appointments, reviews or follow-up.
• Support recall processes for long-term condition reviews, medication monitoring and other planned care.
• Assist with QOF activity, including identifying patients due for review and highlighting outstanding actions.
• Support agreed practice processes for high-risk drug monitoring.

• Process incoming and outgoing correspondence, including letters, emails and electronic communications.
• Review, distribute, file and action clinical correspondence promptly.
• Scan, code and attach documents to patient records in accordance with practice procedures.
• Manage electronic tasks, workflows and shared inboxes.
• Ensure patient records are updated accurately and information can be readily retrieved.
• Maintain effective electronic filing and tracking systems.

• Assist with patient registrations and deductions.
• Support GP2GP and other patient record transfer processes.
• Ensure records are processed accurately and within required timescales.
• Liaise with external organisations regarding registration or record queries where required.

• Respond professionally and sensitively to telephone, written and electronic enquiries.
• Manage and prioritise tasks to meet deadlines.
• Undertake accurate data entry and maintain confidential records.
• Carry out audits, searches and information-gathering activities as requested.
• Produce reports and information to support service delivery.
• Help develop and maintain effective administrative systems and processes.
• Provide appropriate cross-cover for administrative and secretarial colleagues during periods of absence.
• Attend relevant meetings, training and development sessions.
• Complete reasonable administrative, coordination or reporting tasks that support the safe and efficient running of the practice.

The post holder will communicate clearly, professionally and respectfully with patients, carers, colleagues and external organisations. Information must be shared appropriately, with particular care given to confidentiality and sensitive circumstances.

The post holder will have access to confidential patient and practice information. All information must be handled securely and only shared in accordance with practice procedures, UK GDPR, data protection legislation and NHS information governance requirements.

The post holder must follow practice health and safety, infection prevention and safeguarding procedures. Any concerns, incidents or risks should be reported promptly through the appropriate practice process.

The post holder will treat patients, carers and colleagues fairly and respectfully, supporting an inclusive environment and recognising individual needs.

The post holder will complete all required mandatory and role-specific training, participate in appraisal and maintain the knowledge and skills needed to carry out the role effectively.

Person Specification

Additional criteria

Essential

• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to prioritise competing demands and meet deadlines.
• High level of accuracy and attention to detail.
• Good IT skills, including Microsoft Outlook and Microsoft Office.
• Ability to work independently and as part of a multidisciplinary team.
• Understanding of confidentiality and information governance requirements.
• Professional and courteous manner when communicating by telephone, in writing and face to face.
• Reliable, flexible and able to remain accurate when working under pressure.
• Approachable, empathetic and patient-focused.
• Positive and proactive approach to work and service improvement.

Qualifications

Essential

• GCSE English and Mathematics at Grade C/4 or above, or equivalent.
• Good standard of general education.

Experience

Essential

• Administrative experience within a healthcare, NHS or customer service environment.
• Experience of handling confidential or sensitive information.
• Experience of using computerised record systems.
• Experience of dealing directly with members of the public.
• Attention to detail

Desirable

• Previous experience within a GP practice or primary care setting.
• Experience of using SystmOne.
• Experience of processing and monitoring patient referrals.
• Experience of patient registration, deduction or GP2GP processes.
• Experience of supporting Subject Access Requests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Park Surgery

Address

2a - 4 Alexandra Road

Great Yarmouth

NR30 2HW

United Kingdom

Employer's website

https://www.parksurgerygreatyarmouth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Purpose:

Working as an integral part of the Clinical Administration team to contribute towards the smooth running of Myton Hospices Clinical Services by providing administrative support to clinical staff who are involved in caring for patients and their families. Promoting effectiveness and efficiency, acting as a resource for clinical staff, patients, their families, visitors and volunteers. To be shared point of contact for Medical Team.

Myton Core Values:

Our Core Values underpin everything we do and all employees are expected to comply with our Values and reflect these in their day to day work.

Main Duties & Responsibilities:

1. Support clinical administration across sites to meet operational requirements to ensure there is a core level of cross-cover between roles and that all key tasks are covered during colleague absences.
2. Provide cover for specific tasks in the absence of the Clinical Administration Manager, including responding to staff absences
3. Support Medical Team: Monitor and action the MytonMedicalStaffing inbox; monitor and update the Master Rota with leave, placement/visits etc; prepare and circulate the Weekly timetable, On Call Sheets and Handover Meeting; monitor and circulate the Myton Doctors patient feedback; Palliative Medicine Clinic - book room and complete tasks on clinical patient record; Caldicott/Subject Access Requests - support the Caldicott Guardian with the process of note redaction
4. Medical Team starters and leavers - Facilitate set up and inductions
5. Plan monthly South Warwickshire MND MDT and Coventry MND MDT meetings and manage patient letters post meeting
6. Medical Department Team meeting - Plan and maintain action log
7. Placements and Medical Student Visits - Co-ordinate, plan, raise invoices
8. Participating in the ongoing development of the patient electronic record system (EMIS). Supporting clinical staff with day-to-day system issues
9. Archive of Patient Paper Notes externally and internally in line with the Clinical Records Management Policy
10. Shared responsibilities with other Clinical Administrators: DWP forms and Private Medical Insurance requests; team handbook and any updates; filing and archiving of Hospice patient records both paper and electronic; assist clinical staff with troubleshooting patient system-based issues; support the clinical teams with the patient database when business continuity plan is initiated
11. Support the Clinical Administration Manager with work requested by the Director of Patient & Family Services and Clinical Directorate when required.
12. Accurately maintain patient records and the confidentiality of systems, both paper and electronic in accordance with the Data Protection regulations
13. Liaise with Palliative Care Teams, other Healthcare Professional /secretarial staff in the NHS to obtain information regarding patients
14. Any other duties commensurate with the post

(As we are a multi- site organisation some flexibility relating to place of work will berequired. We reserve the right to change the work base of our employees to meet our business needs.)

GENERAL RESPONSIBILITIES & OBLIGATIONS OF ALL EMPLOYEES

Policies and Procedures -The post holder is required to have a good understanding of and to comply with all relevant Myton policies, procedures and guidelines. Any contravention of Myton policies or procedures may result in disciplinary action.

Volunteers - Myton recognises the valuable contribution that volunteers make and we expect all employees to be able to support and work effectively with our volunteers.

Confidentiality and Data protection - It is a requirement of employment with Myton that all staff must comply with the obligation of confidentiality relating to personal information that could identify individuals. The Data Protection Act 1974/1998 safeguards the handling of information held in both electronic and manual filing systems and it is the duty of all staff employed by Myton to uphold the principles of the Act, adhere to Myton policies and to maintain strict confidentiality at all times.

Infection Control - Employees of Myton must be aware of infection prevention and control policies and are expected to follow them at all times. Any breach of infection control policies which places patients, visitors or colleagues at risk may result in disciplinary action.

Equality & Diversity - Post-holder must at all times carry out his/her responsibilities in line with Mytons Equality & Diversity Policy.

Health & Safety -Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure the agreed safety procedures are carried out to maintain a safe working environment for patients, visitors & colleagues. The post holder is required to conform with Mytons policies on Health & Safety and Fire Prevention, & to attend related training as required.

Safeguarding Vulnerable Adults & Children- It's the duty of all staff working for Myton to safeguard children and vulnerable adults and undertake safeguarding training at an appropriate level.

Code of Conduct -Employees are required to represent Myton in a positive light and embody the corporate identity in appearance, demeanour, values and ethics.

Review of Job Description - This job description is an outline of the key duties and responsibilities of the role and is not intended as an exhaustive list. The job description may change over time to reflect the changing needs of the service. The post holder may be required to undertake other duties that could reasonably be considered commensurate with the post. This job description is subject to periodic review and may be changed/updated following consultation with the postholder(s).

Person Specification

Skills and Attributes

Essential

• Ability to respond effectively to working alone or in a team
• Ability to engage others both at peer and a senior level
• Ability to use initiative
• Excellent communication skills including friendly and professional telephone manner
• Excellent time management skills
• Self- motivated, able to work autonomously and show initiative
• Efficient and with the ability to organise a diverse workload identifying and acting on priorities
• Proficient with IT and all Microsoft Office applications (Word, Excel,
• Outlook etc.)
• Ability to deal sensitively with patients and their families in sometimes distressing circumstances
• Team working skills
• Ability to adapt to change and have a flexible approach
• Conscientious and hardworking
• Ability and flexibility to travel to Myton Hospice sites as and when required

Desirable

• Experience with electronic patient record systems

Qualifications

Essential

• Good standard of general education including English and Maths at GCSE or equivalent level
• Minimum 2 years secretarial, PA or administrative experience

Desirable

• Secretarial, PA or Administration qualification
• RSA Level 2 / NVQ or equivalent

Experience

Essential

• Experience of providing effective administration support within a busy team in a clinical setting
• Understanding of patient confidentiality and handling confidential and patient sensitive data
• Supporting multiple people / teams within one role
• Knowledge of patient databases

Desirable

• Hospice or charity sector experience

Other

Essential

• The right to work in the UK (we cannot provide sponsorship)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Myton Hospices

Address

Myton Lane

Warwick

Warwickshire

CV34 6PX

United Kingdom

Employer's website

https://www.mytonhospice.org/ (Opens in a new tab)