Job description

Job responsibilities

The post holder will be responsible for delivering a broad range of general practice nursing services, including health promotion, preventative healthcare, immunisation and vaccination, wound care, screening and long-term condition management.

The Practice Nurse will work collaboratively with GPs, Healthcare Assistants, Clinical Pharmacists, First Contact Physiotherapists and administrative staff to ensure patients receive safe, effective, compassionate and appropriate care.

The post holder will work within their professional competence and the NMC Code, recognising when further advice, support or clinical escalation is required.

The Practice Nurse will undertake a varied programme of clinical consultations and procedures, including:

• General nursing assessments and consultations.
• Routine observations, including blood pressure, pulse, oxygen saturations, temperature, weight and BMI.
• New patient health assessments.
• NHS Health Checks.
• Health promotion and lifestyle advice.
• Cardiovascular risk assessment.
• Smoking cessation and healthy lifestyle support.
• Wound assessment and management.
• Dressings and wound care.
• Suture and clip removal.
• ECG recording.
• Urinalysis and appropriate investigations.
• Blood sampling where trained and competent.
• Spirometry and respiratory assessments where appropriately trained.
• Ear care where appropriately trained.
• Supporting minor illness and appropriate escalation of patients where required.
• Patient education and self-management advice.
• Comply with the practice Infection Prevention and Control policy.
• Follow appropriate hand hygiene procedures.
• Use PPE appropriately.
• Maintain safe clinical environments.
• Dispose of clinical waste and sharps appropriately.
• Maintain appropriate standards of cleanliness and infection control within the treatment room.
• Report infection control concerns to the appropriate person.

• The Practice Nurse will actively promote preventative healthcare and support patients to improve their health and wellbeing.

  This may include:

  • Healthy lifestyle advice.
  • Weight management.
  • Smoking cessation.
  • Alcohol awareness.
  • Exercise and physical activity.
  • Cardiovascular risk reduction.
  • Diabetes prevention and management.
  • Respiratory health.
  • Vaccination awareness.
  • Screening programmes.
  • Self-management of long-term conditions.
• Participate in infection control audits where required.

• The Practice Nurse will contribute to the practice's clinical governance programme by:

  • Participating in clinical audits.
  • Contributing to quality improvement projects.
  • Participating in significant event reviews.
  • Identifying opportunities to improve patient care.
  • Following evidence-based clinical guidance.
  • Supporting implementation of national and local healthcare initiatives.
  • Maintaining awareness of relevant changes in primary care.
  • Contributing to practice meetings where appropriate.
  • Supporting the practice to meet CQC, NHS and contractual requirements.

Person Specification

Experience

Essential

• Experience using a clinical software system
• Attention to detail
• Excellent communication skills
• Very organised
• Well presented
• Ability to work under pressure

Desirable

• Experience in an NHS GP Practice
• Experience using EMIS Web
• Diabetes lead experience

Qualifications

Essential

• RCN qualification
• NMC registration
• Cytology trained taking Smears/HPV
• Immunisations child & travel
• Wound care
• Experience with Chronic Disease Reviews

Desirable

• Spirometry
• FeNo trained
• Specialist qualification in Diabetes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hook Surgery

Address

Hook Surgery

The Merritt Medical Centre

CHESSINGTON

Surrey

KT9 2GY

United Kingdom

Employer's website

https://www.hooksurgerychessington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

Hook Surgery is looking for an experienced, organised and enthusiastic Medical Secretary to join our friendly and supportive GP practice on a maternity-cover basis.

The successful candidate will provide an efficient medical secretarial and referral service to the GPs and wider clinical team. The role will involve processing referrals, managing clinical correspondence, liaising with hospitals and other healthcare professionals, and supporting clinicians with administrative tasks.

The post holder will need to be confident using EMIS Web and the NHS e-Referral Service (e-RS) and have excellent attention to detail.

Main Duties and Responsibilities

• Process routine, urgent and two-week-wait referrals accurately and within required timescales.
• Create, book and monitor referrals using NHS e-Referral Service (e-RS).
• Monitor e-RS worklists and follow up outstanding, rejected or incomplete referrals.
• Process incoming hospital letters, discharge summaries and other clinical correspondence through EMIS Web.
• Ensure correspondence requiring clinical action is appropriately directed to the relevant clinician.
• Prepare referral letters and other clinical documentation.
• Liaise with hospitals, consultants, community services and other healthcare providers.
• Deal with patient queries relating to referrals and appointments in a professional and sensitive manner.
• Maintain accurate patient records and ensure information is recorded appropriately on EMIS Web.
• Maintain strict confidentiality and comply with GDPR, information governance and practice policies.
• Prioritise workload according to clinical urgency and deadlines.
• Support the wider practice team with general administrative and secretarial duties.
• Participate in practice training, meetings and quality improvement activities as required.

About the Candidate

We are looking for someone who is:

• Experienced in a medical secretary or healthcare administration role.
• Ideally experienced within a GP practice or NHS setting.
• Confident using EMIS Web and NHS e-RS.
• Highly organised with excellent attention to detail.
• Able to manage a busy workload and competing priorities.
• A confident and professional communicator.
• Able to work independently whilst also being an effective team member.
• Patient-focused, approachable and compassionate.
• Reliable, flexible and able to remain calm under pressure.
• Committed to confidentiality and high standards of patient care.

Person Specification

Criteria

Essential

Desirable

Experience

Experience in medical secretarial/healthcare administration

Previous GP practice experience

EMIS Web

Experience using EMIS Web

Experience with EMIS workflows/tasks

e-RS

Experience using NHS e-Referral Service

Knowledge of NHS referral pathways

Communication

Excellent written and verbal communication skills

Experience liaising with secondary care

Organisation

Excellent organisational and time-management skills

Experience managing high-volume referrals

IT Skills

Good general IT skills and Microsoft Office

Experience with other NHS clinical systems

Accuracy

High level of accuracy and attention to detail

Experience processing clinical correspondence

Teamwork

Able to work effectively as part of a multidisciplinary team

Previous experience working within a GP team

Confidentiality

Understanding of patient confidentiality and GDPR

Knowledge of NHS information governance

Personal qualities

Professional, reliable, flexible, approachable and patient-focused

Commitment to continuous improvement

Additional Requirements

The successful candidate will be required to complete relevant mandatory training, including information governance and safeguarding, and comply with all Hook Surgery policies and procedures.

This post is subject to the appropriate pre-employment checks, including references and right-to-work verification.

Person Specification

Qualifications

Essential

• Good standard of general education.
• Willingness to undertake mandatory and role-specific training.

Desirable

• Medical Secretarial qualification or equivalent experience.
• NHS or GP practice administration training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hook Surgery

Address

The Merritt Medical Centre

Merritt Gardens

CHESSINGTON

Surrey

KT9 2GY

United Kingdom

Employer's website

https://www.hooksurgerychessington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will be responsible for delivering a broad range of general practice nursing services, including health promotion, preventative healthcare, immunisation and vaccination, wound care, screening and long-term condition management.

The Practice Nurse will work collaboratively with GPs, Healthcare Assistants, Clinical Pharmacists, First Contact Physiotherapists and administrative staff to ensure patients receive safe, effective, compassionate and appropriate care.

The post holder will work within their professional competence and the NMC Code, recognising when further advice, support or clinical escalation is required.

The Practice Nurse will undertake a varied programme of clinical consultations and procedures, including:

• General nursing assessments and consultations.
• Routine observations, including blood pressure, pulse, oxygen saturations, temperature, weight and BMI.
• New patient health assessments.
• NHS Health Checks.
• Health promotion and lifestyle advice.
• Cardiovascular risk assessment.
• Smoking cessation and healthy lifestyle support.
• Wound assessment and management.
• Dressings and wound care.
• Suture and clip removal.
• ECG recording.
• Urinalysis and appropriate investigations.
• Blood sampling where trained and competent.
• Spirometry and respiratory assessments where appropriately trained.
• Ear care where appropriately trained.
• Supporting minor illness and appropriate escalation of patients where required.
• Patient education and self-management advice.
• Comply with the practice Infection Prevention and Control policy.
• Follow appropriate hand hygiene procedures.
• Use PPE appropriately.
• Maintain safe clinical environments.
• Dispose of clinical waste and sharps appropriately.
• Maintain appropriate standards of cleanliness and infection control within the treatment room.
• Report infection control concerns to the appropriate person.

• The Practice Nurse will actively promote preventative healthcare and support patients to improve their health and wellbeing.

  This may include:

  • Healthy lifestyle advice.
  • Weight management.
  • Smoking cessation.
  • Alcohol awareness.
  • Exercise and physical activity.
  • Cardiovascular risk reduction.
  • Diabetes prevention and management.
  • Respiratory health.
  • Vaccination awareness.
  • Screening programmes.
  • Self-management of long-term conditions.
• Participate in infection control audits where required.

• The Practice Nurse will contribute to the practice's clinical governance programme by:

  • Participating in clinical audits.
  • Contributing to quality improvement projects.
  • Participating in significant event reviews.
  • Identifying opportunities to improve patient care.
  • Following evidence-based clinical guidance.
  • Supporting implementation of national and local healthcare initiatives.
  • Maintaining awareness of relevant changes in primary care.
  • Contributing to practice meetings where appropriate.
  • Supporting the practice to meet CQC, NHS and contractual requirements.

Person Specification

Experience

Essential

• Experience using a clinical software system
• Attention to detail
• Excellent communication skills
• Very organised
• Well presented
• Ability to work under pressure

Desirable

• Experience in an NHS GP Practice
• Experience using EMIS Web
• Diabetes lead experience

Qualifications

Essential

• RCN qualification
• NMC registration
• Cytology trained taking Smears/HPV
• Immunisations child & travel
• Wound care
• Experience with Chronic Disease Reviews

Desirable

• Spirometry
• FeNo trained
• Specialist qualification in Diabetes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hook Surgery

Address

Hook Surgery

The Merritt Medical Centre

CHESSINGTON

Surrey

KT9 2GY

United Kingdom

Employer's website

https://www.hooksurgerychessington.nhs.uk/ (Opens in a new tab)