Job description

Job responsibilities

Reception/ Administration duties:

Providing the first point of contact to patients and other visitors to enable access to appropriate services in a professional and courteous manner.

To have a thorough knowledge and work in accordance ofpractice policies and procedures.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Liaise with local hospitals and other agencies as appropriate.

Receive telephone calls and enter them onto triage list as appropriate, ensuring accurate information is recorded to enable the clinical team to deal with patient queries effectively.

Give results of investigations/tests, i.e. blood, urine, etc. to patients

Registration of new patients and updating patients' records as required.

Deal with all general inquiries, explain procedures, and make new and follow-up appointments.

To Provide support for clinicians to enable the effective day-to-day running of the practice.

To undertake any other tasks allocated by doctors /managers.

Repeat Prescriptions:

To have a thorough knowledge of the repeat prescription procedures

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.

To deal with queries relating to repeat prescriptions

Person Specification

Qualifications

Essential

• EMIS Web clinical system
• Previous experience as a GP Receptionist.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hollyoaks Medical Centre

Address

229 Station Road

Birmingham

B47 6ET

United Kingdom

Employer's website

https://www.hollyoaksmedicalcentre.co.uk (Opens in a new tab)