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Salaried GP
Hilltop Medical Practice
Inner London, Greater London
GP/General Practitioner
Job summary Hilltop Medical Practice is seeking an enthusiastic and committed Salaried GP (4 sessions per week) to join our progressive, patient-centred team i…
1 day(s) ago
Salaried GP
Hilltop Medical Practice
Inner London, Greater London
GP/General Practitioner
Job summary Hilltop Medical Practice is seeking an enthusiastic and committed Salaried GP (4 sessions per week) to join our progressive, patient-centred team i…
1 day(s) ago
Salaried GP
Hilltop Medical Practice
Inner London, Greater London
GP/General Practitioner
Job summary Hilltop Medical Practice is seeking an enthusiastic and committed Salaried GP (4 sessions per week) to join our progressive, patient-centred team i…
1 day(s) ago
Salaried GP
Hilltop Medical Practice
Inner London, Greater London
GP/General Practitioner
Job summary Hilltop Medical Practice is seeking an enthusiastic and committed Salaried GP (4 sessions per week) to join our progressive, patient-centred team i…
1 day(s) ago
Receptionist/Front of House
Hilltop Medical Practice
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary Hilltop Medical Practice is seeking a reliable, professional and friendly Receptionist to join our front of house team.
1 day(s) ago
Receptionist/Front of House
Hilltop Medical Practice
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary Hilltop Medical Practice is seeking a reliable, professional and friendly Receptionist to join our front of house team.
1 day(s) ago
Receptionist/Front of House
Hilltop Medical Practice
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary Hilltop Medical Practice is seeking a reliable, professional and friendly Receptionist to join our front of house team.
1 day(s) ago
Receptionist/Front of House
Hilltop Medical Practice
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary Hilltop Medical Practice is seeking a reliable, professional and friendly Receptionist to join our front of house team.
1 day(s) ago
Posted 1 day(s) ago
Reference: A5877-26-0000
Job summary
Hilltop Medical Practice is seeking an enthusiastic and committed Salaried GP (4 sessions per week) to join our progressive, patient-centred team in Brent. This is an exciting opportunity for a motivated clinician who is passionate about delivering high-quality primary care and working within a supportive, forward-thinking environment.
The role is funded through the NHS GP Reimbursement Scheme and offers the opportunity to work with a vibrant and culturally diverse patient population. You will become part of a collaborative multidisciplinary team that is dedicated to improving health outcomes, reducing inequalities, and delivering accessible healthcare services tailored to the needs of our community.
We are committed to supporting our clinicians through effective administrative systems, a strong team ethos, and opportunities for ongoing professional development. Whether you are looking to broaden your experience in general practice, develop specialist interests, or contribute to service improvement initiatives, this role provides an excellent platform to do so.
The post is available on a fixed-term basis until 31 March 2027, subject to current NHS funding arrangements. However, extension may be possible by mutual agreement. We welcome applications from GPs who share our commitment to clinical excellence, compassion, teamwork, and continuous improvement.
Main duties of the job
The successful candidate will provide comprehensive primary care services to registered patients through a combination of face-to-face, telephone, and digital consultations. You will assess, diagnose, and manage a wide range of acute and long-term conditions while supporting patients to make informed decisions about their health and wellbeing.
You will work closely with our multidisciplinary team, including nurses, pharmacists, social prescribers, care coordinators, and administrative colleagues, to ensure patients receive coordinated and effective care. The role also involves reviewing clinical correspondence, laboratory results, medication management, and maintaining accurate clinical records using EMIS Web.
As part of the practice team, you will contribute to safeguarding responsibilities, clinical governance activities, quality improvement projects, and service development initiatives. There will be opportunities to participate in practice meetings, educational activities, and the ongoing development of services that support the needs of our local population.We are committed to supporting professional development and actively encourage candidates to develop additional skills and areas of expertise that will enhance both their career progression and the services we provide to our patients.
The role requires excellent communication, sound clinical judgement, and a commitment to delivering safe, efficient, and patient-centred care.
About us
Hilltop Medical Practice is a well-established, friendly, and welcoming GP practice serving a diverse and growing community in Brent. We pride ourselves on providing high-quality, compassionate healthcare while maintaining a strong focus on accessibility, inclusion, and patient experience. Practice has recently been rated as 'Good' by CQC.
Our multidisciplinary team includes experienced GPs, nurses, pharmacists, social prescribers, care coordinators, and dedicated administrative staff who work collaboratively to support patients and one another. We have created a positive working environment where teamwork, mutual respect, and open communication are highly valued.
We are committed to the professional development and wellbeing of our staff and encourage continuous learning, innovation, and service improvement. Team members benefit from flexible working arrangements, supportive leadership, modern clinical systems, and opportunities to develop clinical or non-clinical interests.
At Hilltop Medical Practice, we recognise that our people are our greatest asset. We strive to create a workplace where individuals feel valued, supported, and empowered to provide the very best care to the communities we serve.
Details
Date posted
23 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
6 months
Working pattern
Part-time, Flexible working, Compressed hours
Reference number
A5877-26-0000
Job locations
Hillside Primary Care Centre
London
NW10 8RY
United Kingdom
Job description
Job responsibilities
Job Purpose
The Salaried GP will provide highquality, patientcentred primary care within a GP Practice. Working closely with the Lead GP and small multidisciplinary team, the postholder will deliver clinical care, undertake clinical administration, contribute to quality improvement, and support the safe and effective running of the practice.
Given the nature of the practice, the role requires flexibility, autonomy and a willingness to support a broad range of practice functions, including home visits, clinical workflow tasks, long-term condition management, and involvement in local primary care networks.
Job description
Job responsibilities
Job Purpose
The Salaried GP will provide highquality, patientcentred primary care within a GP Practice. Working closely with the Lead GP and small multidisciplinary team, the postholder will deliver clinical care, undertake clinical administration, contribute to quality improvement, and support the safe and effective running of the practice.
Given the nature of the practice, the role requires flexibility, autonomy and a willingness to support a broad range of practice functions, including home visits, clinical workflow tasks, long-term condition management, and involvement in local primary care networks.
Person Specification
Qualifications
Essential
- 1. GMC registered medical practitioner
- 2. Inclusion on the NHS performers list
- 3. MRCGP or equivalent
- 4. Evidence of ongoing CPD
Experience
Essential
- 1. Experience in UK general practice
- 2. Experience working independently and managing complex caseloads
Desirable
- Familiarity with the demands of small practice or similar environments
Skills
Essential
- 1. Excellent clinical decision making
- 2. Strong communication and patient engagement skills
- 3. Ability to manage risk safely in a primary care setting
- 4. Competent with clinical IT systems (EMIS or willingness to learn)
Attributes
Essential
- 1. Approachable, compassionate and patient centred
- 2. Flexible and adaptable
- 3. Ability to work independently and as part of a small team
- 4. Commitment to quality improvement and high clinical standards
Person Specification
Qualifications
Essential
- 1. GMC registered medical practitioner
- 2. Inclusion on the NHS performers list
- 3. MRCGP or equivalent
- 4. Evidence of ongoing CPD
Experience
Essential
- 1. Experience in UK general practice
- 2. Experience working independently and managing complex caseloads
Desirable
- Familiarity with the demands of small practice or similar environments
Skills
Essential
- 1. Excellent clinical decision making
- 2. Strong communication and patient engagement skills
- 3. Ability to manage risk safely in a primary care setting
- 4. Competent with clinical IT systems (EMIS or willingness to learn)
Attributes
Essential
- 1. Approachable, compassionate and patient centred
- 2. Flexible and adaptable
- 3. Ability to work independently and as part of a small team
- 4. Commitment to quality improvement and high clinical standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Hilltop Medical Practice
Address
Hillside Primary Care Centre
London
NW10 8RY
United Kingdom
Employer's website
https://www.thehilltopmedicalpractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
Hilltop Medical Practice
Address
Hillside Primary Care Centre
London
NW10 8RY
United Kingdom
Employer's website
https://www.thehilltopmedicalpractice.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 1 day(s) ago
Reference: A5877-26-0000
Job summary
Hilltop Medical Practice is seeking an enthusiastic and committed Salaried GP (4 sessions per week) to join our progressive, patient-centred team in Brent. This is an exciting opportunity for a motivated clinician who is passionate about delivering high-quality primary care and working within a supportive, forward-thinking environment.
The role is funded through the NHS GP Reimbursement Scheme and offers the opportunity to work with a vibrant and culturally diverse patient population. You will become part of a collaborative multidisciplinary team that is dedicated to improving health outcomes, reducing inequalities, and delivering accessible healthcare services tailored to the needs of our community.
We are committed to supporting our clinicians through effective administrative systems, a strong team ethos, and opportunities for ongoing professional development. Whether you are looking to broaden your experience in general practice, develop specialist interests, or contribute to service improvement initiatives, this role provides an excellent platform to do so.
The post is available on a fixed-term basis until 31 March 2027, subject to current NHS funding arrangements. However, extension may be possible by mutual agreement. We welcome applications from GPs who share our commitment to clinical excellence, compassion, teamwork, and continuous improvement.
Main duties of the job
The successful candidate will provide comprehensive primary care services to registered patients through a combination of face-to-face, telephone, and digital consultations. You will assess, diagnose, and manage a wide range of acute and long-term conditions while supporting patients to make informed decisions about their health and wellbeing.
You will work closely with our multidisciplinary team, including nurses, pharmacists, social prescribers, care coordinators, and administrative colleagues, to ensure patients receive coordinated and effective care. The role also involves reviewing clinical correspondence, laboratory results, medication management, and maintaining accurate clinical records using EMIS Web.
As part of the practice team, you will contribute to safeguarding responsibilities, clinical governance activities, quality improvement projects, and service development initiatives. There will be opportunities to participate in practice meetings, educational activities, and the ongoing development of services that support the needs of our local population.We are committed to supporting professional development and actively encourage candidates to develop additional skills and areas of expertise that will enhance both their career progression and the services we provide to our patients.
The role requires excellent communication, sound clinical judgement, and a commitment to delivering safe, efficient, and patient-centred care.
About us
Hilltop Medical Practice is a well-established, friendly, and welcoming GP practice serving a diverse and growing community in Brent. We pride ourselves on providing high-quality, compassionate healthcare while maintaining a strong focus on accessibility, inclusion, and patient experience. Practice has recently been rated as 'Good' by CQC.
Our multidisciplinary team includes experienced GPs, nurses, pharmacists, social prescribers, care coordinators, and dedicated administrative staff who work collaboratively to support patients and one another. We have created a positive working environment where teamwork, mutual respect, and open communication are highly valued.
We are committed to the professional development and wellbeing of our staff and encourage continuous learning, innovation, and service improvement. Team members benefit from flexible working arrangements, supportive leadership, modern clinical systems, and opportunities to develop clinical or non-clinical interests.
At Hilltop Medical Practice, we recognise that our people are our greatest asset. We strive to create a workplace where individuals feel valued, supported, and empowered to provide the very best care to the communities we serve.
Details
Date posted
23 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
6 months
Working pattern
Part-time, Flexible working, Compressed hours
Reference number
A5877-26-0000
Job locations
Hillside Primary Care Centre
London
NW10 8RY
United Kingdom
Job description
Job responsibilities
Job Purpose
The Salaried GP will provide highquality, patientcentred primary care within a GP Practice. Working closely with the Lead GP and small multidisciplinary team, the postholder will deliver clinical care, undertake clinical administration, contribute to quality improvement, and support the safe and effective running of the practice.
Given the nature of the practice, the role requires flexibility, autonomy and a willingness to support a broad range of practice functions, including home visits, clinical workflow tasks, long-term condition management, and involvement in local primary care networks.
Job description
Job responsibilities
Job Purpose
The Salaried GP will provide highquality, patientcentred primary care within a GP Practice. Working closely with the Lead GP and small multidisciplinary team, the postholder will deliver clinical care, undertake clinical administration, contribute to quality improvement, and support the safe and effective running of the practice.
Given the nature of the practice, the role requires flexibility, autonomy and a willingness to support a broad range of practice functions, including home visits, clinical workflow tasks, long-term condition management, and involvement in local primary care networks.
Person Specification
Qualifications
Essential
- 1. GMC registered medical practitioner
- 2. Inclusion on the NHS performers list
- 3. MRCGP or equivalent
- 4. Evidence of ongoing CPD
Experience
Essential
- 1. Experience in UK general practice
- 2. Experience working independently and managing complex caseloads
Desirable
- Familiarity with the demands of small practice or similar environments
Skills
Essential
- 1. Excellent clinical decision making
- 2. Strong communication and patient engagement skills
- 3. Ability to manage risk safely in a primary care setting
- 4. Competent with clinical IT systems (EMIS or willingness to learn)
Attributes
Essential
- 1. Approachable, compassionate and patient centred
- 2. Flexible and adaptable
- 3. Ability to work independently and as part of a small team
- 4. Commitment to quality improvement and high clinical standards
Person Specification
Qualifications
Essential
- 1. GMC registered medical practitioner
- 2. Inclusion on the NHS performers list
- 3. MRCGP or equivalent
- 4. Evidence of ongoing CPD
Experience
Essential
- 1. Experience in UK general practice
- 2. Experience working independently and managing complex caseloads
Desirable
- Familiarity with the demands of small practice or similar environments
Skills
Essential
- 1. Excellent clinical decision making
- 2. Strong communication and patient engagement skills
- 3. Ability to manage risk safely in a primary care setting
- 4. Competent with clinical IT systems (EMIS or willingness to learn)
Attributes
Essential
- 1. Approachable, compassionate and patient centred
- 2. Flexible and adaptable
- 3. Ability to work independently and as part of a small team
- 4. Commitment to quality improvement and high clinical standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Hilltop Medical Practice
Address
Hillside Primary Care Centre
London
NW10 8RY
United Kingdom
Employer's website
https://www.thehilltopmedicalpractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
Hilltop Medical Practice
Address
Hillside Primary Care Centre
London
NW10 8RY
United Kingdom
Employer's website
https://www.thehilltopmedicalpractice.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 1 day(s) ago
Reference: A5877-26-0002
Job summary
Hilltop Medical Practice is seeking a reliable, professional and friendly Receptionist to join our front of house team.
This is a key role within the practice, acting as the first point of contact for patients and supporting the smooth day to day running of reception services. We welcome applications from individuals with experience in busy customer facing environments, such as retail, hospitality, reception or call centre settings. Previous GP practice experience is not essential as full training will be provided.
Main duties of the job
Key Duties
- Welcoming patients and visitors in a professional and courteous manner
- Answering and managing high volume telephone enquiries
- Booking, amending and cancelling appointments in line with practice procedures
- Supporting patients with queries and signposting appropriately
- Handling complaints and difficult situations calmly and professionally
- Managing prescription queries and practice ordering
- Completing basic administrative tasks and maintaining accurate records
- Maintaining strict confidentiality at all times
About us
Hilltop Medical Practice is a well-established, friendly, and welcoming GP practice serving a diverse and growing community in Brent. We pride ourselves on providing high-quality, compassionate healthcare while maintaining a strong focus on accessibility, inclusion, and patient experience. Practice has recently been rated as 'Good' by CQC.
Our multidisciplinary team includes experienced GPs, nurses, pharmacists, social prescribers, care coordinators, and dedicated administrative staff who work collaboratively to support patients and one another. We have created a positive working environment where teamwork, mutual respect, and open communication are highly valued.
We are committed to the professional development and wellbeing of our staff and encourage continuous learning, innovation, and service improvement. Team members benefit from flexible working arrangements, supportive leadership, modern clinical systems, and opportunities to develop clinical or non-clinical interests.
At Hilltop Medical Practice, we recognise that our people are our greatest asset. We strive to create a workplace where individuals feel valued, supported, and empowered to provide the very best care to the communities we serve.
Details
Date posted
23 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A5877-26-0002
Job locations
Hillside Primary Care Centre
London
NW10 8RY
United Kingdom
Job description
Job responsibilities
Job Purpose
To provide a professional, welcoming and efficient front of house reception and administrative service at Hilltop Medical Practice. As the first point of contact for patients, the post holder will play a key role in managing patient enquiries, coordinating access to appointments, and ensuring the smooth day to day operation of the practice.
The role requires the ability to work calmly in a busy environment, communicate effectively with a wide range of patients, handle complaints and difficult situations appropriately, and maintain high standards of confidentiality and professionalism at all times.
Job description
Job responsibilities
Job Purpose
To provide a professional, welcoming and efficient front of house reception and administrative service at Hilltop Medical Practice. As the first point of contact for patients, the post holder will play a key role in managing patient enquiries, coordinating access to appointments, and ensuring the smooth day to day operation of the practice.
The role requires the ability to work calmly in a busy environment, communicate effectively with a wide range of patients, handle complaints and difficult situations appropriately, and maintain high standards of confidentiality and professionalism at all times.
Person Specification
Skills & Knowledge
Essential
- Strong communication and interpersonal skills.
- Ability to remain calm, professional and courteous under pressure.
- Computer literate, with the ability to use email, appointment systems and basic data entry accurately.
- Good organisational skills and attention to detail.
- Ability to prioritise tasks in a fast paced environment.
Experience
Essential
- Experience working in a busy environment (not necessarily healthcare).
- Previous experience in retail, hospitality, reception, call centre or another customer facing role.
- Experience dealing with complaints, difficult customers or challenging situations.
- Experience handling face to face and telephone enquiries.
Desirable
- Previous experience working in a GP surgery or healthcare environment.
- Experience using clinical or administrative systems (e.g. EMIS, Docman).
- Experience in a high volume telephone role.
Attributes
Essential
- Mature, calm and professional approach.
- Reliable, punctual and dependable.
- Friendly, approachable and patient focused.
- Able to maintain confidentiality and professional boundaries.
- Flexible and adaptable to changing workloads and service needs.
Person Specification
Skills & Knowledge
Essential
- Strong communication and interpersonal skills.
- Ability to remain calm, professional and courteous under pressure.
- Computer literate, with the ability to use email, appointment systems and basic data entry accurately.
- Good organisational skills and attention to detail.
- Ability to prioritise tasks in a fast paced environment.
Experience
Essential
- Experience working in a busy environment (not necessarily healthcare).
- Previous experience in retail, hospitality, reception, call centre or another customer facing role.
- Experience dealing with complaints, difficult customers or challenging situations.
- Experience handling face to face and telephone enquiries.
Desirable
- Previous experience working in a GP surgery or healthcare environment.
- Experience using clinical or administrative systems (e.g. EMIS, Docman).
- Experience in a high volume telephone role.
Attributes
Essential
- Mature, calm and professional approach.
- Reliable, punctual and dependable.
- Friendly, approachable and patient focused.
- Able to maintain confidentiality and professional boundaries.
- Flexible and adaptable to changing workloads and service needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hilltop Medical Practice
Address
Hillside Primary Care Centre
London
NW10 8RY
United Kingdom
Employer's website
https://www.thehilltopmedicalpractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
Hilltop Medical Practice
Address
Hillside Primary Care Centre
London
NW10 8RY
United Kingdom
Employer's website
https://www.thehilltopmedicalpractice.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 1 day(s) ago
Reference: A5877-26-0002
Job summary
Hilltop Medical Practice is seeking a reliable, professional and friendly Receptionist to join our front of house team.
This is a key role within the practice, acting as the first point of contact for patients and supporting the smooth day to day running of reception services. We welcome applications from individuals with experience in busy customer facing environments, such as retail, hospitality, reception or call centre settings. Previous GP practice experience is not essential as full training will be provided.
Main duties of the job
Key Duties
- Welcoming patients and visitors in a professional and courteous manner
- Answering and managing high volume telephone enquiries
- Booking, amending and cancelling appointments in line with practice procedures
- Supporting patients with queries and signposting appropriately
- Handling complaints and difficult situations calmly and professionally
- Managing prescription queries and practice ordering
- Completing basic administrative tasks and maintaining accurate records
- Maintaining strict confidentiality at all times
About us
Hilltop Medical Practice is a well-established, friendly, and welcoming GP practice serving a diverse and growing community in Brent. We pride ourselves on providing high-quality, compassionate healthcare while maintaining a strong focus on accessibility, inclusion, and patient experience. Practice has recently been rated as 'Good' by CQC.
Our multidisciplinary team includes experienced GPs, nurses, pharmacists, social prescribers, care coordinators, and dedicated administrative staff who work collaboratively to support patients and one another. We have created a positive working environment where teamwork, mutual respect, and open communication are highly valued.
We are committed to the professional development and wellbeing of our staff and encourage continuous learning, innovation, and service improvement. Team members benefit from flexible working arrangements, supportive leadership, modern clinical systems, and opportunities to develop clinical or non-clinical interests.
At Hilltop Medical Practice, we recognise that our people are our greatest asset. We strive to create a workplace where individuals feel valued, supported, and empowered to provide the very best care to the communities we serve.
Details
Date posted
23 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A5877-26-0002
Job locations
Hillside Primary Care Centre
London
NW10 8RY
United Kingdom
Job description
Job responsibilities
Job Purpose
To provide a professional, welcoming and efficient front of house reception and administrative service at Hilltop Medical Practice. As the first point of contact for patients, the post holder will play a key role in managing patient enquiries, coordinating access to appointments, and ensuring the smooth day to day operation of the practice.
The role requires the ability to work calmly in a busy environment, communicate effectively with a wide range of patients, handle complaints and difficult situations appropriately, and maintain high standards of confidentiality and professionalism at all times.
Job description
Job responsibilities
Job Purpose
To provide a professional, welcoming and efficient front of house reception and administrative service at Hilltop Medical Practice. As the first point of contact for patients, the post holder will play a key role in managing patient enquiries, coordinating access to appointments, and ensuring the smooth day to day operation of the practice.
The role requires the ability to work calmly in a busy environment, communicate effectively with a wide range of patients, handle complaints and difficult situations appropriately, and maintain high standards of confidentiality and professionalism at all times.
Person Specification
Skills & Knowledge
Essential
- Strong communication and interpersonal skills.
- Ability to remain calm, professional and courteous under pressure.
- Computer literate, with the ability to use email, appointment systems and basic data entry accurately.
- Good organisational skills and attention to detail.
- Ability to prioritise tasks in a fast paced environment.
Experience
Essential
- Experience working in a busy environment (not necessarily healthcare).
- Previous experience in retail, hospitality, reception, call centre or another customer facing role.
- Experience dealing with complaints, difficult customers or challenging situations.
- Experience handling face to face and telephone enquiries.
Desirable
- Previous experience working in a GP surgery or healthcare environment.
- Experience using clinical or administrative systems (e.g. EMIS, Docman).
- Experience in a high volume telephone role.
Attributes
Essential
- Mature, calm and professional approach.
- Reliable, punctual and dependable.
- Friendly, approachable and patient focused.
- Able to maintain confidentiality and professional boundaries.
- Flexible and adaptable to changing workloads and service needs.
Person Specification
Skills & Knowledge
Essential
- Strong communication and interpersonal skills.
- Ability to remain calm, professional and courteous under pressure.
- Computer literate, with the ability to use email, appointment systems and basic data entry accurately.
- Good organisational skills and attention to detail.
- Ability to prioritise tasks in a fast paced environment.
Experience
Essential
- Experience working in a busy environment (not necessarily healthcare).
- Previous experience in retail, hospitality, reception, call centre or another customer facing role.
- Experience dealing with complaints, difficult customers or challenging situations.
- Experience handling face to face and telephone enquiries.
Desirable
- Previous experience working in a GP surgery or healthcare environment.
- Experience using clinical or administrative systems (e.g. EMIS, Docman).
- Experience in a high volume telephone role.
Attributes
Essential
- Mature, calm and professional approach.
- Reliable, punctual and dependable.
- Friendly, approachable and patient focused.
- Able to maintain confidentiality and professional boundaries.
- Flexible and adaptable to changing workloads and service needs.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hilltop Medical Practice
Address
Hillside Primary Care Centre
London
NW10 8RY
United Kingdom
Employer's website
https://www.thehilltopmedicalpractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
Hilltop Medical Practice
Address
Hillside Primary Care Centre
London
NW10 8RY
United Kingdom
Employer's website
https://www.thehilltopmedicalpractice.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
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