Job summary

We are seeking a reliable, organised, and detail-focused individual to join the Prescription Team at Hereford Medical Group.The successful candidate will be responsible for providing high-quality administrative support, ensuring accuracy in their work, maintaining confidentiality, and contributing to the smooth running of day-to-day operations. The ideal applicant will possess excellent communication skills, strong organisational abilities, and the capacity to manage multiple tasks effectively in a busy environment.

Working Hours : 37.5 Hours

• Monday 08:00 - 12:00 , 12:30 - 16:00 (30 mins lunch)
• Tuesday08:00 - 12:00 , 12:30 - 16:00 (30 mins lunch)
• Wednesday09:30 - 13:00 , 14:00 - 18:00 (1 Hour lunch)
• Thursday 08:00 - 12:00 , 12:30 - 16:00 (30 mins lunch)
• Friday 08:00 - 12:00 , 12:30 - 16:00 (30 mins lunch)

Main duties of the job

To act as a prescription clerk, dealing with receiving requests from patients and/or representatives and allied professionals for prescriptions to fulfil medication requirements. Requests will be channelled via various sources ( e-mail, on-line). Ensuring patients are up to date with reviews and assisting and directing patients in booking the appropriate appointments to ensure their care is ongoing and that their health is reviewed at the appropriate time and with the appropriate clinical follow-up. A courteous and helpful manner must be maintained at all times.

The prescription clerk team at Hereford Medical Group carry out a variety of duties and staff workin in prescriptions will, after a period of training, be expected to have a range of skills.

• An understanding of online patient access services
• The ability to liaise with patients and use the Emis appointment diary to book reviews
• General knowledge of electronic prescribing services and electronic repeat dispensing -eRD
• Use of the NHS EPS Prescription Tracker Portal
• Script share to GPs
• Telephone enquiries

About us

Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 5 sites with our primary site being a newly purpose built surgery located in Hereford.

We are a people centered organisation, caring for a population of approximately 46,500 patients and employing approximately 180 permanent staff in addition to trainees.

We place great value on our staff and offer many employee benefits, such as:

• 25 to 30 days annual leave entitlement in addition to bank holidays, depending on service (pro rata for part-time staff).
• On-site Occupational Health Services and support.
• Cycle to Work Scheme
• Access to a generous NHS pension scheme with 14.38% employer contribution.
• Specsavers eVoucher once per year
• Access to the Blue Light extensive discount scheme.

Our mission is provide highly quality and compassionate primary care.

This role must not be advertised or represented by third parties without written authorisation.

Job summary

We are recruiting for a Part-time Medical Receptionist working 15 hours to join our wonderful Reception Team.

Working Rota (15 Hours)

• Monday 08:00 - 11:00 (3 Hours)
• Tuesday08:00 - 11:00 (3 Hours)
• Wednesday08:00 - 11:00 (3 Hours)
• Thursday08:00 - 11:00 (3 Hours)
• Friday08:00 - 11:00 (3 Hours)

You will be part of a large team that supports the clinical staff by signposting patients to the right service that meets their needs. Your day will be varied from greeting patients at the reception desk, answering queries, handling telephone calls in our call centre, working alongside the GPs processing requests for appointments and signposting patients to a range of services, no two days will be the same.

Whilst full training will be given, ideally you will have previously worked in a customer service role or a role dealing with the general public. You will also need to be computer literate and have good keyboard skills. This is a highly emotive role in a fast paced environment, and therefore requires someone who can demonstrate empathy, compassion and patience.

You will be supported by a team of supervisors, and can expect a full training package.

We do not operate at weekends and bank holidays.

Main duties of the job

As part of the reception team, after a period of training, you will have gained a unique set of skills enabling you to fulfil the role, which will include (see job description for the full requirements of the role)

Telephone:

Supporting patients and signposting to theappropriate clinician/organisation.

Handling requests for home visits and taking messages.

Online forms:

Dealing with the online forms received from patients for appointment requests

Contacting patients via telephone, text or letter as appropriate

Care Navigation

Being able to appropriately sign post patients to the most appropriate clinician or service by the use of a defined template.

Reception duties to meet practice needs in agreement with Reception Supervisor:

Receiving patients and booking appointments at the Reception Counter.

Monitoring the waiting room and guiding patients to rooms.

Inform patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.

About us

Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 4 sites with our primary site being a newly purpose built surgery located in Hereford.

We are a people centered organisation, caring for a population of approximately 46,500 patients and employing approximately 180 permanent staff in addition to trainees. We place great value on our staff and offer the NHS Pension Scheme, on-site Occupational Health Services and competitive terms of employment. We offer internal promotion for vacancies and support learning opportunities.

Our mission is provide highly quality and compassionate primary care.

Job summary

Salaried GP Up to 8 Sessions

£11,500 - £12,800 per session | 15-minute routine appointments | Fixed Acute Care workload | Excellent annual and study leave

Looking for a GP role that gives you time with patients and a team around you?

Hereford Medical Group is looking for a Salaried GP to join our established clinical team for up to 8 sessions per week.

We are a large general practice, but our model is designed to retain the things that matter in general practice: continuity with your patients, manageable clinical sessions, time for development and access to a wide multidisciplinary team for support.

What we offer

• £11,500 - £12,800 per session, depending on experience
• 15-minute routine GP appointments
• Fixed patient numbers within Acute Care sessions
• Up to 32 days' annual leave plus Bank Holidays, pro-rata
• Protected study/development time built into the weekly rota
• Up to a further 5 days' study leave each year, pro-rata
• Administrative support while you are on annual leave, helping you return without an inbox mountain waiting for you
• Opportunities to develop portfolio interests
• Support and mentorship from an experienced GP and multidisciplinary team
• NHS Pension Scheme

Interviews will be held on w/c 14th September.

Main duties of the job

A different approach to same-day care

Our dedicated Acute Care Team provides same-day care for patients with urgent problems.

As a Salaried GP you will undertake both routine and Acute Care work, giving you variety while maintaining a defined workload. Acute Care sessions have fixed patient numbers, rather than an open-ended list of patients continuing to arrive throughout the session.

Alongside this, you will have your own routine surgeries, allowing you to build continuity with patients and arrange your own follow-up where appropriate.

A team around you

One of the advantages of working in a practice of our size is the breadth of clinical support available.

Our team includes GPs alongside:

• Advanced Practitioners
• Paramedic Practitioners
• Physician Associates
• Practice Nurses and Nurse Associates
• Pharmacists and Pharmacy Technicians
• Biomedical Scientists
• Healthcare Assistants
• Safeguarding Officers
• a substantial administrative and operational team

This allows work to be shared with the most appropriate professional rather than everything defaulting to the GP.

About us

Hereford Medical Group is one of the largest general practices in the region, caring for approximately 46,500 patients across four sites in and around Hereford.

Our main site, Station Medical Centre, is a modern purpose-built primary care centre in the heart of Hereford.

We want HMG to be somewhere GPs can build a sustainable and enjoyable career. We support professional development, portfolio interests and opportunities to become involved in wider areas of practice life according to your interests.

Interested, but want to know more first?

You do not need to decide whether HMG is right for you from an advert.

We would be very happy to arrange an informal conversation or visit, giving you the opportunity to meet us, see how the practice works and talk to members of our GP team before applying.

Applications are welcomed from GPs at different stages of their career.

Come and see whether HMG could be the right next step for you.

This role must not be advertised or represented by third parties without written authorisation.