Job description

Job responsibilities

• Develop and maintain an in-depth knowledge of local community, statutory and voluntary sector services
• Work with practice teams to identify patients at risk of loss of independence or hospital admission due to inadequate social support
• Support GPs in reviewing, updating, and implementing personalised care plans for elderly, frail, or long-term condition patients
• Provide time-limited, supported signposting to appropriate services (free or paid where relevant)
• Ensure patients receive the right level of support at the right time through effective coordination with service providers
• Promote joined-up care by acting as a key point of contact between patients, carers, GPs, Integrated Locality Teams (ILT), social services, and other agencies
• Encourage effective help-seeking behaviours and help reduce avoidable hospital admissions and A&E attendances
• Respond to communications from out-of-hours and inpatient services regarding changes in patient status
• Maintain up-to-date records of hospital inpatients and support discharge coordination with ILT
• Record referrals, interventions, and outcomes to support service monitoring and evaluation
• Contribute to service development, risk assessments, and impact evaluations
• Work collaboratively with commissioners, ILTs, and partner organisations to develop the Social Prescribing role

Person Specification

Qualifications

Essential

• - Good standard of general education
• - GCSE English and Maths Grade C or equivalent
• - Strong IT skills, including email, Word and Excel
• - Full UK driving licence and access to a vehicle insured for work

Desirable

• - Experience using EMIS clinical systems
• - Up-to-date knowledge of local services supporting patients and carers

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA

United Kingdom

Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Assist in and perform routine tasks related to patient care as required. Such tasks may include

• Blood Pressure monitoring
• Baseline Tests e.g. BMIs, height, weight monitoring
• ECG recording
• HCA Diabetic check
• Urinalysis
• NHS health checks
• Suture removal

• Chaperoning and assisting patients where appropriate who are being examined by another clinician
• Assisting GPs and Nurses with minor surgery and coil fittings
• Ordering stock as and when required.
• Immunisations flu and B12
• Doppler
• Mental Illness Health Checks
• Wound care

Desirable skills leg ulcer care

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Record data in the required manner and to a high standard

Participate in audit where appropriate.

Person Specification

Experience

Essential

• Assist in and perform routine tasks related to patient care as required. Such tasks may include -
• - Blood Pressure monitoring
• - Baseline Tests e.g. BMIs, height, weight monitoring
• - ECG recording
• - HCA Diabetic check
• - Urinalysis
• - NHS health checks
• - Suture removal
• - Chaperoning and assisting patients where appropriate who are being examined by another clinician
• - Assisting GPs and Nurses with minor surgery and coil fittings
• - Ordering stock as and when required.
• - Immunisations flu/B12
• - Doppler
• - Mental Illness Health Checks
• - Wound care

Desirable

• Desirable skills
• - leg ulcer care

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA

United Kingdom

Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)