Job description

Job responsibilities

Responsibilities

• Encourage people to attend health checks, vaccinations, and screenings.
• Help people find and use local services.
• Work with volunteers who support the role.
• Make sure people get the help they need without confusion.
• Build trust with people in the community.
• Listen and offer emotional support.
• Help people understand their health conditions and how to manage them.
• Use a tablet to record visits and updates securely.
• Share useful information with GPs and health teams.
• Keep track of risks and needs in each household.

Engagement

• Engage with the community to ensure health services are satisfactory and appropriate in their design and delivery.
• Facilitate networks within communities to strengthen sources of informal support.
• Identify and advocate for the needs of individuals and the community by liaising between the health service and community.
• Identify local community assets and promote community-based prevention.
• Set up/support community events, help household members complete applications and other paperwork, and complete checks on individuals with specific health conditions.
• Provide support to local community groups and work with other health, social care, and voluntary sector providers to support household members health and well-being.
• Facilitate group consultations to help household members support each other in achieving their goals.

Communication

• Communicate effectively and appropriately with households, team members, and other agencies.
• Share information in ways that consider language and education barriers.
• Communicate with empathy, understanding, and reassurance in a non-judgemental way.

Additional Requirements

• Provide high quality interactions with all community members, respecting choice, inclusion, advocacy, and ethical practice.
• Maintain confidentiality, security, and integrity of information during duty.
• Understand and follow the Data Protection Act 2018.
• Be aware of safeguarding responsibilities for children and adults.
• Follow lone working policies of the council and General Practice.
• This job description may be reviewed in the future depending on operational needs.

Person Specification

Experience

Essential

• You have worked with the public and know how to communicate well.

Desirable

• You have worked in healthcare before. You have supported people in the community.

Qualifications

Essential

• Education: A good general education. Skills & Knowledge:
• You can talk clearly and build trust with people.
• You know your local area its people, services, and culture.
• You are good at making and keeping community connections.
• You are a good listener and communicator.
• You notice things and understand peoples need.
• You solve problems creatively.
• You are positive and passionate about helping your community.
• You treat everyone with respect and without judgment.
• You work well with different teams and people.
• You care about making your community healthier and happier.
• You can work on your own without much supervision.
• You keep good records and can collect useful information.
• You manage your time well.
• You are comfortable using basic computer programs.

Desirable

• A qualification in health or social care.
• You've supported people in the community.
• Skills & Knowledge:
• You understand the health challenges people in your area face.
• You know about promoting health and preventing illness.
• You are aware of local health and social care issues.
• You can make good decisions using clear guidelines.
• You understand child development.
• You speak local languages.
• You are confident using computers.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA

United Kingdom

Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Welcome patients and visitors at the front desk and respond to all requests in a friendly, helpful, and courteous manner

Explain arrangements and formal requirements for new registrations and ensure documentation/registration process is completed correctly.

Ensure each new patient is given a registration pack which includes the registration form, patient questionnaire, information on the OCS, SCR and relevant opt out forms.

Advise patients of private charges before booking non-NHS appointments and receive payments/issue receipts.

Be completely familiar with the appointments system and monitor the flow of patients to consulting rooms.

Advise patients if the clinician is running more than 15minutes late

Receive/store/prepare samples for collection according to protocol

Receive deliveries and advise addressee of arrival Ensure that workstations and the reception area in general are kept neat and tidy.

Accepting messages for nurses, doctors and requests for prescriptions.

To maintain patient confidentiality at all times.

To assist patients wanting to book in for appointments, using the self-check in systems (touch screens) - noting and resolving any discrepancies

Provide assistance to patients on the services provided at Hedena Health

To ensure that the reception and waiting area (including patient reading material) are kept tidy and are welcoming to patients.

Report back to relevant colleagues on individual patients when required

Ensure that prescription requests are actioned promptly, and that repeat prescription requests are dealt with within 48 hours according to protocol.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA

United Kingdom

Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

• Obtain blood samples from patients in support of laboratory procedures used in the diagnosis and treatment of disease.
• Perform a variety of routine blood drawing procedures, to include venepuncture, using standard equipment.
• Interact directly with patient to obtain information for laboratory records, explain procedures, allay fears, and elicit cooperation.
• Ensure that the patient is comfortable and as relaxed as possible and confirm their agreement to the collection of a blood sample.
• Accurate, legible labelling of all samples to confirm patient identity.
• Check patient identification against EMIS records and confirming with patient whenever possible.
• Record collection of blood sample in the patients record using correct nursing templates
• Ensure samples are stored in appropriate containers
• Ensure that samples are dispatched to the appropriate laboratories in a timely fashion.
• Ensure that anomalies are reported to a senior member of staff
• Notify the GP/Nurse of any significant patient issues.
• Perform various quality control procedures to maintain compliance with internal and external regulations.

Assist in and perform routine tasks related to patient care as required. Such tasks may include:

• Blood Pressure monitoring
• Baseline Tests e.g. BMIs, height, weight monitoring
• ECG recording
• HCA Diabetic check
• Urinalysis
• NHS health checks
• Suture removal
• Chaperoning and assisting patients where appropriate who are being examined by another clinician
• Assisting GPs and Nurses with minor surgery and coil fittings
• Ordering stock as and when required.
• Immunisations flu/B12
• Doppler
• Mental Illness Health Checks
• Wound care

Person Specification

Experience

Essential

• Phlebotomy
• Blood Pressure monitoring
• Baseline Tests - BMIs height weight monitoring
• ECG recording
• HCA Diabetic check
• Urinalysis
• NHS health checks

Desirable

• Suture removal
• Experience ordering stock and stock management
• Immunisations flu/B12
• Doppler
• Mental Illness Health Checks
• Wound care

Qualifications

Essential

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hedena Health Ltd

Address

207 London Road

Headington

Oxford

OX3 9JA

United Kingdom

Employer's website

https://www.hedenahealth.co.uk (Opens in a new tab)