Job description

Job responsibilities

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the General Manager, dependent on current and evolving workload and staffing levels:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
• Maintaining and monitoring the Practice appointments system.
• Processing personal requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional.
• Answer internal and external telephone calls when required.
• Participate in evening and Saturday morning working as per the standard rota.
• Processing and distributing incoming (and outgoing) mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with Practice guidelines.
• Assist the Team Leader with routine site maintenance and Health and Safety.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Clear and re-stock consulting rooms as required.
• Dealing with samples.
• Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Ordering, re-ordering and monitoring of stationery and other supplies.
• Dealing with clinical waste.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Helping to maintain hygiene control measures.
• Dealing with the front-desk administration and cash handling required for non-NHS work such as patients private insurance and medical reports.

Person Specification

Other

Essential

• Able to work at the desired times. Flexibility of hours for cover. Good sickness record. Can drive/clean license

Desirable

• Non-smoker

Physical Requirements

Essential

• Able to undertake the requirements of the post.

Desirable

• Reliable.
• Flexible.
• Excellent attendance record.

Knowledge/Qualifications/Skills

Essential

• Excellent customer service skills.
• Good administrative and organisational skills.
• IT literate with good keyboard skills.
• Excellent telephony skills.
• Understand and observe strict confidentiality.

Desirable

• Level 2 or equivalent qualification in customer service qualification.
• Skilled in office machinery use

Competencies/Qualities/Attributes

Essential

• An interest in primary care.
• Good communication (written and verbal).
• Work well under pressure.
• Able to work as a team member.
• Able to work unsupervised.
• Able to use own initiative.
• Be self-motivated.
• Able to listen and empathise.
• Hard working and willing.
• Flexible and adaptable, able to work according to changing need.
• Enthusiastic.
• Commitment to personal development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Haxby Group (Hull)

Address

Kingswood Medical Centre

10 School Lane

Kingswood

Hull

HU7 3JQ

United Kingdom

Employer's website

https://www.haxbygroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

• Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis
• Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly
• Assess, diagnose, plan, implement and evaluate interventions/treatments for patients with complex needs
• Demonstrate critical thinking in the clinical decision-making process
• Manage patient risk effectively and safely, including high levels of complexity and uncertainty
• Evaluate the safety and effectiveness of your own clinical practice
• Utilise your clinical mentor and other clinical staff appropriately to ensure safe and effective patient care, demonstrating awareness of your own limitations
• Provide safe, evidence-based, cost-effective, individualised patient care within the surgery, patients own home or other environment where patient care is carried out.
• Refer patients directly to other services/agencies as appropriate, utilising Practice and local guidelines and in a timely manner
• Pro-actively identify, diagnose, monitor and manage treatment plans for patients at risk of developing a long-term condition as appropriate
• Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan
• Prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice, and national and practice protocols, and within own scope of practice.
• Work with patients in order to support compliance with and adherence to prescribed treatments.
• Provide information and advice on prescribed and over-the-counter medication on medication regimens, side-effects and interactions
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care
• Support patients to adopt health promotion strategies that promote healthy living and to apply principles of self-care
• Recognise, assess and refer patients with mental health needs as appropriate
• Communicate with and support patients receiving bad news

Other responsibilities:

• Recognise and work within own competence and in accordance with the professional code of conduct of the Nursing and Midwifery Council (NMC), Health and Care Professions Council (HCPC) or Faculty of Physician Associates (Royal College of Physicians) as appropriate
• Monitor the safety and effectiveness of own clinical practice through quality assurance strategies such as the use of audit, mentor feedback, case review and peer review
• Maintain accurate and complete documentation and records utilising I.T. as appropriate and in accordance with Practice protocol
• Use own judgement, resourcefulness and common sense
• Deliver care according to evidence based practice, following agreed protocols, local and national guidelines
• Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance
• Work within policies regarding family violence, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate
• Contribute to achievement of the highest possible quality standards such as the QOF and other agreed Key Performance Indicator targets
• Attend in-house governance, educational and staff meetings as appropriate
• Assist with the training of other staff members and also with the education of doctors, nurses and other health professionals in training as appropriate
• Pro-active engagement with the practice population and wider community to promote healthy living and encourage uptake of services. This may include visits to local schools, community centres and other groups as necessary
• Undertake additional tasks as required within your general role as a Primary Care Practitioner and senior member of the team

Leadership responsibilities:

• Act as a positive role model
• Provide professional leadership as required
• Support the development of others in order to maximise potential
• Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and external good practice
• Critically evaluate and review innovations and developments that are relevant to the area of work
• Participate in planning and implementing changes within the area of care and responsibility
• Contribute and participate in the development of local guidelines, protocols and standards
• Ensure the principles of infection control and local/national policies and guidelines are applied throughout the practice, monitoring and implementing changes as required

Person Specification

Physical Requirements

Essential

• Able to undertake the requirements of the post.

Desirable

• Reliable.
• Flexible.
• Excellent attendance record.

Other

Essential

• Aware of accountability of own role and that required of a Registered Physician Associate.
• Ability to assess and manage patient risk effectively and safely.
• Knowledge of health promotion strategies.
• Understanding of evidence-based practice.
• Negotiation and conflict management skills.
• Ability to form good working relationships with a multidisciplinary team.
• Ability to listen and empathise.
• Ability to organise and prioritise workload.
• Demonstrable evidence and commitment to professional development.
• Ability to work independently.
• Ability to work as team player.
• Initiative and drive.
• Pleasant and articulate.
• Able to work under pressure.
• Self-motivated and positive.
• Empathetic, honest, caring.
• Adaptable and forward looking.
• Enthusiastic and energetic.
• Diplomatic and considered.
• Hard working, willing and flexible.
• Observance of strict confidentiality.
• Ability to use own judgement, resourcefulness and common sense.

Desirable

• Knowledge of Quality and Outcomes Framework.

Knowledge/Qualifications/Skills

Essential

• Registered Nurse (NMC) or Registered Paramedic (HCPC) or Registered Physiotherapist (HCPC).
• Masters Degree in Advanced Clinical Practice.
• Minor illness qualification at degree level assessed by OSCEs
• Minor injuries qualification.
• Current registration.
• Independent non-medical prescriber or working towards it or proven ability to use Patient Group Directions.
• Aware of accountability of own role and that required of a Registered Practitioner.
• Good communication (oral and written) and inter personal skills.
• Change management skills and ability to support patients to change lifestyle.
• Negotiation and conflict management skills.
• Keyboard skills.

Desirable

• At least two years experience post MSc qualification.
• Mentor/teaching qualification.
• Knowledge of health promotion strategies.
• Knowledge of Quality and Outcomes Framework.

Competencies/Qualities/Attributes

Essential

• Practitioner-led management of minor illness and injuries.
• Evidence of working autonomously, with some support and supervision.
• First contact care.
• Proven ability to evaluate the safety and effectiveness of own clinical practice.
• Ability to listen and empathise

Desirable

• Experience of Microsoft Office applications.
• Experience of GP Clinical IT systems.
• Proven competency as an Independent non-medical prescriber.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Haxby Group

Address

Haxby & Wigginton Health Centre

2 The Village

York

YO32 2LL

United Kingdom

Employer's website

https://www.haxbygroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Assist in the delivery of the business Prescribing and Medicines Management Plan and the delivery of patient services as determined by Practice policy and local and national guidance.
• Recognise and work within own competencies using own judgement, resourcefulness and common sense.
• Assist in the delivery of a robust and safe system for prescribing repeat medications.
• Promotion of electronic repeat dispensing and online ordering
• Adhere to repeat prescribing policy, ensuring necessary clinical reviews and monitoring are conducted at appropriate intervals.
• Undertake medicine reconciliation to ensure all repeat medications are accurate, maintained up-to-date and are synchronised on the clinical system.
• Effectively communicate with pharmacy colleagues in other sectors to promote best care for patients in relation to medicines management
• Support the Medicines Optimisation Manager and the team in training student technicians, medicines optimisation assistants, and allied healthcare professionals
• Support the development and implementation of Standard Operating Procedures
• Discuss medication with patients and counsel patients on the correct use and care of their medicines
• Identify and report problems in administration of medicines such as medicine interactions and other physical factors that may affect patient compliance.
• Liaise with Clinical Pharmacists, GPs and Independent Non-Medical Prescribers about prescriptions to ensure accuracy and prevent risk.
• Ensure that all errors and near misses are logged in accordance with the companys procedures and undertake any activity necessary to rectify or prevent errors.
• Support the work of the practice based Medicines Management and Prescribing Team, in order to maximise cost-effective prescribing and to improve the quality of patient care.
• Support local care homes in the ordering and management of repeat prescriptions for their residents, ensuring medicines optimisation is provided for vulnerable patients.
• Be able to support the dispensing team with the dispensing and checking of prescriptions.
• Occasional contact with patients/customers either face to face or over the telephone.
• Support the Medicines Optimisation Manager with the development of technician lead, patient facing clinics.
• Promote high quality, cost effective and evidence based use of medicines within the practice.
• Assist in the safe and appropriate storage of medicines.
• Participate in education and training for staff, carers and patients on medicines management issues.
• Keep up-to-date with current pharmacy practice, new drugs and their uses for the purpose of continuing professional development.
• Maintain accurate and complete records in accordance with data protection principles to ensure patient confidentiality.
• Advise and assist with all the above as required for Haxby Groups other associated businesses.

Person Specification

Knowledge/Qualifications/Skills

Essential

• Pharmacy Services/NVQ level 3 or equivalent.
• Registered Pharmacy Technician with GPhC.
• An excellent standard of written and verbal English.
• Numerate.
• Excellent customer service skills.
• Good administrative and organisational skills.
• IT literate.
• Understand and observe strict confidentiality.

Desirable

• Pharmacy practice or equivalent clinical experience.
• Experience of SystmOne.
• Experience with office machinery.

Physical Requirements

Essential

• Able to undertake the requirements of the post.

Desirable

• Reliable.
• Flexible.
• Excellent attendance record.

Competencies/Qualities/Attributes

Essential

• Pay attention to detail.
• Good communication (written and verbal).
• Work well under pressure.
• Excellent team working skills.
• Trustworthy.
• Ability to work effectively to deadlines.
• Able to work unsupervised.
• Able to use own initiative.
• Be self-motivated.
• Able to listen and empathise.
• Enthusiastic.
• Commitment to personal development.
• Hard working and willing.
• Flexible and adaptable, able to work according to changing need.

Other

Essential

• Able to work at the desired times.
• Flexibility of hours for cover.
• Non-smoker.
• Good sickness record.

Desirable

• Car driver/clean licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Haxby Group (Hull)

Address

Kingswood Medical Centre

10 School Lane

Kingswood

Hull

HU7 3JQ

United Kingdom

Employer's website

https://www.haxbygroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the General Manager, dependent on current and evolving workload and staffing levels:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
• Maintaining and monitoring the Practice appointments system.
• Processing personal requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional.
• Answer internal and external telephone calls when required.
• Participate in evening and Saturday morning working as per the standard rota.
• Processing and distributing incoming (and outgoing) mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with Practice guidelines.
• Assist the Team Leader with routine site maintenance and Health and Safety.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Clear and re-stock consulting rooms as required.
• Dealing with samples.
• Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Ordering, re-ordering and monitoring of stationery and other supplies.
• Dealing with clinical waste.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Helping to maintain hygiene control measures.
• Dealing with the front-desk administration and cash handling required for non-NHS work such as patients private insurance and medical reports.

Person Specification

Other

Essential

• Able to work at the desired times
• Flexibility of hours for cover
• Good sickness record
• Non-smoker

Desirable

• Car driver/clean licence

Physical Requirements

Essential

• Able to undertake the requirements of the post.

Desirable

• Reliable. Flexible. Excellent attendance record.

Knowledge/Qualifications/Skills

Essential

• Excellent customer service skills.
• Good administrative and organisational skills.
• IT literate with good keyboard skills.
• Excellent telephony skills.
• Understand and observe strict confidentiality.

Desirable

• Customer service qualification.
• Skilled in office machinery use.

Competencies/Qualities/Attributes

Essential

• An interest in primary care
• Good communication (written and verbal)
• Work well under pressure
• Able to work as a team member
• Able to work unsupervised
• Able to use own initiative
• Be self motivated
• Able to listen and empathise
• Hard working and willing
• Flexible and adaptable
• Able to work according to changing need
• Enthusiastic
• Commitment to personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Haxby Group

Address

Haxby & Wigginton Health Centre

2 The Village

York

YO32 2LL

United Kingdom

Employer's website

https://www.haxbygroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

• In accordance with the Practice timetable, as agreed, you will make yourself available to undertake a variety of duties including surgery consultations, telephone consultations and if appropriate email consultations, visiting patients at home and in nursing homes, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• Screening patients for disease risk factors and early signs of illness.
• Participating in health promotion activity and some specialist services such as obesity, addictions and sexual health clinics (for which appropriate training will be given as required).
• Pro-active engagement with the practice population and wider community to promote healthy living, encourage uptake of services and optimise health-seeking behaviour. This may include visits to local schools, community centres and other groups as necessary.
• Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate.
• In consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from the National Institute for Clinical Excellence, developing care and treatment plans.
• Providing counselling and health education.
• Ensuring appropriate follow up of (both registered and temporary) patients.
• Recording clear and contemporaneous computerised consultation notes to agreed standards.
• Collecting data for audit purposes.
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).
• Prescribing generically whenever appropriately and in accordance with the Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance).
• Working with and support other members of the primary health care team in delivering high quality primary care.
• Promoting the application of standards and codes of Practice set by the Royal College of General Practice, General Medical Council, Department of Health, and local NHS trust.
• Play a leading role in the practice achieving agreed QOF and other key performance indicator targets.
• Take lead responsibility for targets and services allocated, such as a QOF area of Enhanced Service.
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities:

• Involvement and contribution to the mentoring, supervision and training of the broad multi-professional clinical team.
• Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• Commitment and contribution to achievement of the highest possible quality standards such as the QOF and other agreed Key Performance Indicator targets.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• Attendance at regular in-house governance and educational meetings and training as well as events at other agencies as appropriate.
• Assistance with the training of other staff members.
• Contributing to the development of computer-based patient records.
• Contributing to the summarising of patient records and Read-Coding patient data.

Person Specification

Other

Essential

• Flexibility of working hours/ able
• to work at the desired times
• Good sickness record

Knowledge/Quals/Skills

Essential

• Post CCT Qualified GP
• GMC full registration
• Vocational Training Certificate or
• equivalent (JCPTGP)
• Membership of recognised
• defence union (MPS/MDU)
• GMC certificate of good conduct
• letter (can be acquired
• after interview but before starting
• work)
• Currently on a performers list
• Never been removed from a
• performers list for a
• detrimental reason
• A demonstrable commitment to
• professional development
• Understands the importance of
• evidence-based practice and
• clinical effectiveness
• Evidence of recent self-directed
• learning or development
• MRCGP
• Excellent communication (oral
• and written) and inter personal
• skills
• Excellent keyboard and computer
• skills
• Problem solving and a 'solutions
• focused' approach

Desirable

• DRCOG
• DFP
• DCH
• Recognised qualifications for GP
• registrar trainin

Experience

Essential

• Experience of Microsoft Office
• applications
• Experience of GP Clinical IT systems

Desirable

• System One experience
• Previous drug misuse, sexual
• health or obesity management
• experience
• Minor surgery experience

Competencies/Qualities

Essential

• Ability to listen and empathise
• Good time management
• Understanding of Clinical
• Governance and quality issues
• as well as health and social
• policy
• Interest in research
• Ability to relate to the interviewing
• team
• Ability to work as part of a multidisciplinary team
• Initiative and drive
• Pleasant and articulate
• Able to work under pressure
• Self-motivated and positive
• Empathetic, honest, caring
• Adaptable and forward looking
• Enthusiastic and energetic
• Diplomatic and considered
• Hard working, willing and flexible
• Observance of strict
• confidentiality
• Ability to use own judgement,
• resourcefulness and common
• sense

Desirable

• Interest in education and training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Haxby Group (Scarborough)

Address

Lawrence House Medical Centre

1 Belgrave Crescent

Scarborough

North Yorkshire

YO11 1UB

United Kingdom

Employer's website

https://www.scarboroughcentralgp.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

Personalised Patient Support

• Receive and manage referrals from GP practices, health and care professionals, community organisations, other agencies and individuals through self-referral.
• Manage and prioritise an appropriate caseload with support and supervision from the PCN.
• Meet individuals on a one-to-one basis, including home or community visits where appropriate, to understand what matters to them and identify their health and wellbeing priorities.
• Build supportive, non-judgemental relationships using a person-centred and strengths-based approach.
• Identify wider factors affecting health and wellbeing, including loneliness, housing, finances, employment and caring responsibilities.
• Work with individuals, families and carers to develop personalised care and support plans.
• Connect and, where appropriate, introduce individuals to suitable community groups, activities, voluntary organisations and statutory services.
• Provide follow-up support to encourage engagement, independence and improved health and wellbeing.
• Recognise concerns outside the scope of the role and make appropriate onward referrals or seek advice.
• Identify, report and escalate safeguarding concerns in accordance with PCN policies.

Community & Partnership Working

• Develop and maintain effective relationships with voluntary, community and social enterprise (VCSE) organisations, statutory services and other local agencies.
• Maintain up-to-date knowledge of community services and support available to patients.
• Promote social prescribing across the PCN and wider community and encourage appropriate referrals.
• Attend relevant multidisciplinary team (MDT) meetings and work collaboratively with clinical and non-clinical colleagues.
• Provide information, advice and guidance to PCN staff and partner organisations about social prescribing and available community support.
• Work with community partners to identify gaps in provision, unmet needs and opportunities to strengthen local community resources.
• Support inclusive and sustainable community activities, volunteering, peer support and other initiatives that build community resilience.

Monitoring, Data & Service Development

• Maintain accurate and timely records of referrals, interventions and outcomes within appropriate clinical systems.
• Ensure social prescribing activity is coded appropriately in accordance with relevant requirements.
• Gather feedback and outcome information from individuals, families, carers and referral organisations to evaluate the impact of the service.
• Handle personal information appropriately and comply with data protection, confidentiality, consent and information governance requirements.
• Contribute to service evaluation, improvement and planning, including work to address accessibility, equality, diversity, inclusion and health inequalities.

Professional Responsibilities

• Participate in regular supervision and continuing professional development in line with relevant social prescribing competency frameworks.
• Complete required mandatory training and maintain appropriate professional boundaries and scope of practice.
• Work collaboratively as part of the PCN multidisciplinary team.
• Comply with organisational policies and procedures, including safeguarding, confidentiality, lone working, equality and diversity, information governance and health and safety.
• Undertake other duties appropriate to the level and scope of the role as required.

Person Specification

Physical Requirements

Essential

• Able to undertake the requirements of the post, including regular travel across the locality and home/community visits.
• Reliable and able to work flexible according to service needs.

Knowledge/Qualifications/Skills

Essential

• NVQ Level 3, Advanced Level or equivalent qualification, or working towards.
• Commitment to ongoing personal and professional development.
• Experience of working in community development, health and social care, learning support, public health/health improvement or a similar setting, including voluntary experience.
• Experience of supporting individuals, families and/or carers, including people experiencing mental health or wellbeing difficulties.
• Knowledge of relevant policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety.
• Effective verbal and written communication skills, with the ability to adapt communication to different audiences.
• Experience of partnership working and building effective relationships across organisations.
• Experience of data collection and/or measuring service outcomes.

Desirable

• Training in motivational coaching/interviewing, or equivalent experience.
• Experience of working with VCSE organisations, volunteers and/or community groups.

Competencies/Qualities/Attributes

Essential

• Excellent listening and interpersonal skills, with the ability to provide empathetic, person-centred and non-judgemental support.
• Ability to build trust, motivate and empower individuals, adapting support to individual needs and levels of health literacy.
• Commitment to reducing health inequalities and engaging people from diverse communities.
• Ability to develop effective, collaborative relationships with colleagues, community groups, partner organisations and other agencies.
• Able to work effectively both independently and as part of a team, using initiative and creative problem-solving skills.
• Personal accountability and emotional resilience, with the ability to work effectively under pressure.

Other

Essential

• Access to suitable transport and ability to travel regularly across the locality, including visiting people in their own homes and supporting attendance at community activities where appropriate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Haxby Group (Scarborough)

Address

Lawrence House Medical Centre

1 Belgrave Crescent

Scarborough

North Yorkshire

YO11 1UB

United Kingdom

Employer's website

https://www.scarboroughcentralgp.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

• Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis
• Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly
• Assess, diagnose, plan, implement and evaluate interventions/treatments for patients with complex needs
• Demonstrate critical thinking in the clinical decision-making process
• Manage patient risk effectively and safely, including high levels of complexity and uncertainty
• Evaluate the safety and effectiveness of your own clinical practice
• Utilise your clinical mentor and other clinical staff appropriately to ensure safe and effective patient care, demonstrating awareness of your own limitations
• Provide safe, evidence-based, cost-effective, individualised patient care within the surgery, patients own home or other environment where patient care is carried out.
• Refer patients directly to other services/agencies as appropriate, utilising Practice and local guidelines and in a timely manner
• Pro-actively identify, diagnose, monitor and manage treatment plans for patients at risk of developing a long-term condition as appropriate
• Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan
• Prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice, and national and practice protocols, and within own scope of practice.
• Work with patients in order to support compliance with and adherence to prescribed treatments.
• Provide information and advice on prescribed and over-the-counter medication on medication regimens, side-effects and interactions
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care
• Support patients to adopt health promotion strategies that promote healthy living and to apply principles of self-care
• Recognise, assess and refer patients with mental health needs as appropriate
• Communicate with and support patients receiving bad news

Other responsibilities:

• Recognise and work within own competence and in accordance with the professional code of conduct of the Nursing and Midwifery Council (NMC), Health and Care Professions Council (HCPC) or Faculty of Physician Associates (Royal College of Physicians) as appropriate
• Monitor the safety and effectiveness of own clinical practice through quality assurance strategies such as the use of audit, mentor feedback, case review and peer review
• Maintain accurate and complete documentation and records utilising I.T. as appropriate and in accordance with Practice protocol
• Use own judgement, resourcefulness and common sense
• Deliver care according to evidence based practice, following agreed protocols, local and national guidelines
• Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance
• Work within policies regarding family violence, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate
• Contribute to achievement of the highest possible quality standards such as the QOF and other agreed Key Performance Indicator targets
• Attend in-house governance, educational and staff meetings as appropriate
• Assist with the training of other staff members and also with the education of doctors, nurses and other health professionals in training as appropriate
• Pro-active engagement with the practice population and wider community to promote healthy living and encourage uptake of services. This may include visits to local schools, community centres and other groups as necessary
• Undertake additional tasks as required within your general role as a Primary Care Practitioner and senior member of the team

Leadership responsibilities:

• Act as a positive role model
• Provide professional leadership as required
• Support the development of others in order to maximise potential
• Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and external good practice
• Critically evaluate and review innovations and developments that are relevant to the area of work
• Participate in planning and implementing changes within the area of care and responsibility
• Contribute and participate in the development of local guidelines, protocols and standards
• Ensure the principles of infection control and local/national policies and guidelines are applied throughout the practice, monitoring and implementing changes as required

Person Specification

Physical Requirements

Essential

• Able to undertake the requirements of the post.

Desirable

• Reliable.
• Flexible.
• Excellent attendance record.

Other

Essential

• Aware of accountability of own role and that required of a Registered Physician Associate.
• Ability to assess and manage patient risk effectively and safely.
• Knowledge of health promotion strategies.
• Understanding of evidence-based practice.
• Negotiation and conflict management skills.
• Ability to form good working relationships with a multidisciplinary team.
• Ability to listen and empathise.
• Ability to organise and prioritise workload.
• Demonstrable evidence and commitment to professional development.
• Ability to work independently.
• Ability to work as team player.
• Initiative and drive.
• Pleasant and articulate.
• Able to work under pressure.
• Self-motivated and positive.
• Empathetic, honest, caring.
• Adaptable and forward looking.
• Enthusiastic and energetic.
• Diplomatic and considered.
• Hard working, willing and flexible.
• Observance of strict confidentiality.
• Ability to use own judgement, resourcefulness and common sense.

Desirable

• Knowledge of Quality and Outcomes Framework.

Knowledge/Qualifications/Skills

Essential

• Registered Nurse (NMC) or Registered Paramedic (HCPC) or Registered Physiotherapist (HCPC).
• Masters Degree in Advanced Clinical Practice.
• Minor illness qualification at degree level assessed by OSCEs
• Minor injuries qualification.
• Current registration.
• Independent non-medical prescriber or working towards it or proven ability to use Patient Group Directions.
• Aware of accountability of own role and that required of a Registered Practitioner.
• Good communication (oral and written) and inter personal skills.
• Change management skills and ability to support patients to change lifestyle.
• Negotiation and conflict management skills.
• Keyboard skills.

Desirable

• At least two years experience post MSc qualification.
• Mentor/teaching qualification.
• Knowledge of health promotion strategies.
• Knowledge of Quality and Outcomes Framework.

Competencies/Qualities/Attributes

Essential

• Practitioner-led management of minor illness and injuries.
• Evidence of working autonomously, with some support and supervision.
• First contact care.
• Proven ability to evaluate the safety and effectiveness of own clinical practice.
• Ability to listen and empathise

Desirable

• Experience of Microsoft Office applications.
• Experience of GP Clinical IT systems.
• Proven competency as an Independent non-medical prescriber.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Haxby Group

Address

Haxby & Wigginton Health Centre

2 The Village

York

YO32 2LL

United Kingdom

Employer's website

https://www.haxbygroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Assist in the delivery of the business Prescribing and Medicines Management Plan and the delivery of patient services as determined by Practice policy and local and national guidance.
• Recognise and work within own competencies using own judgement, resourcefulness and common sense.
• Assist in the delivery of a robust and safe system for prescribing repeat medications.
• Promotion of electronic repeat dispensing and online ordering
• Adhere to repeat prescribing policy, ensuring necessary clinical reviews and monitoring are conducted at appropriate intervals.
• Undertake medicine reconciliation to ensure all repeat medications are accurate, maintained up-to-date and are synchronised on the clinical system.
• Effectively communicate with pharmacy colleagues in other sectors to promote best care for patients in relation to medicines management
• Support the Medicines Optimisation Manager and the team in training student technicians, medicines optimisation assistants, and allied healthcare professionals
• Support the development and implementation of Standard Operating Procedures
• Discuss medication with patients and counsel patients on the correct use and care of their medicines
• Identify and report problems in administration of medicines such as medicine interactions and other physical factors that may affect patient compliance.
• Liaise with Clinical Pharmacists, GPs and Independent Non-Medical Prescribers about prescriptions to ensure accuracy and prevent risk.
• Ensure that all errors and near misses are logged in accordance with the companys procedures and undertake any activity necessary to rectify or prevent errors.
• Support the work of the practice based Medicines Management and Prescribing Team, in order to maximise cost-effective prescribing and to improve the quality of patient care.
• Support local care homes in the ordering and management of repeat prescriptions for their residents, ensuring medicines optimisation is provided for vulnerable patients.
• Be able to support the dispensing team with the dispensing and checking of prescriptions.
• Occasional contact with patients/customers either face to face or over the telephone.
• Support the Medicines Optimisation Manager with the development of technician lead, patient facing clinics.
• Promote high quality, cost effective and evidence based use of medicines within the practice.
• Assist in the safe and appropriate storage of medicines.
• Participate in education and training for staff, carers and patients on medicines management issues.
• Keep up-to-date with current pharmacy practice, new drugs and their uses for the purpose of continuing professional development.
• Maintain accurate and complete records in accordance with data protection principles to ensure patient confidentiality.
• Advise and assist with all the above as required for Haxby Groups other associated businesses.

Person Specification

Knowledge/Qualifications/Skills

Essential

• Pharmacy Services/NVQ level 3 or equivalent.
• Registered Pharmacy Technician with GPhC.
• An excellent standard of written and verbal English.
• Numerate.
• Excellent customer service skills.
• Good administrative and organisational skills.
• IT literate.
• Understand and observe strict confidentiality.

Desirable

• Pharmacy practice or equivalent clinical experience.
• Experience of SystmOne.
• Experience with office machinery.

Physical Requirements

Essential

• Able to undertake the requirements of the post.

Desirable

• Reliable.
• Flexible.
• Excellent attendance record.

Competencies/Qualities/Attributes

Essential

• Pay attention to detail.
• Good communication (written and verbal).
• Work well under pressure.
• Excellent team working skills.
• Trustworthy.
• Ability to work effectively to deadlines.
• Able to work unsupervised.
• Able to use own initiative.
• Be self-motivated.
• Able to listen and empathise.
• Enthusiastic.
• Commitment to personal development.
• Hard working and willing.
• Flexible and adaptable, able to work according to changing need.

Other

Essential

• Able to work at the desired times.
• Flexibility of hours for cover.
• Non-smoker.
• Good sickness record.

Desirable

• Car driver/clean licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Haxby Group (Hull)

Address

Kingswood Medical Centre

10 School Lane

Kingswood

Hull

HU7 3JQ

United Kingdom

Employer's website

https://www.haxbygroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the General Manager, dependent on current and evolving workload and staffing levels:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
• Maintaining and monitoring the Practice appointments system.
• Processing personal requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional.
• Answer internal and external telephone calls when required.
• Participate in evening and Saturday morning working as per the standard rota.
• Processing and distributing incoming (and outgoing) mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with Practice guidelines.
• Assist the Team Leader with routine site maintenance and Health and Safety.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Clear and re-stock consulting rooms as required.
• Dealing with samples.
• Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Ordering, re-ordering and monitoring of stationery and other supplies.
• Dealing with clinical waste.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Helping to maintain hygiene control measures.
• Dealing with the front-desk administration and cash handling required for non-NHS work such as patients private insurance and medical reports.

Person Specification

Other

Essential

• Able to work at the desired times. Flexibility of hours for cover. Good sickness record. Can drive/clean license

Desirable

• Non-smoker

Physical Requirements

Essential

• Able to undertake the requirements of the post.

Desirable

• Reliable.
• Flexible.
• Excellent attendance record.

Knowledge/Qualifications/Skills

Essential

• Excellent customer service skills.
• Good administrative and organisational skills.
• IT literate with good keyboard skills.
• Excellent telephony skills.
• Understand and observe strict confidentiality.

Desirable

• Level 2 or equivalent qualification in customer service qualification.
• Skilled in office machinery use

Competencies/Qualities/Attributes

Essential

• An interest in primary care.
• Good communication (written and verbal).
• Work well under pressure.
• Able to work as a team member.
• Able to work unsupervised.
• Able to use own initiative.
• Be self-motivated.
• Able to listen and empathise.
• Hard working and willing.
• Flexible and adaptable, able to work according to changing need.
• Enthusiastic.
• Commitment to personal development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Haxby Group (Hull)

Address

Kingswood Medical Centre

10 School Lane

Kingswood

Hull

HU7 3JQ

United Kingdom

Employer's website

https://www.haxbygroup.co.uk/ (Opens in a new tab)