Job description

Job responsibilities

Job Purpose

To provide an efficient, professional and friendly reception and administrative service to patients, visitors and staff. The post holder will act as a first point of contact for the practice, ensuring that patients receive a high standard of customer service and support. The role requires confidentiality, accuracy, effective communication skills and the ability to work within a busy primary care environment.

Key Responsibilities

Reception Duties

• Welcome patients and visitors in a courteous and professional manner.
• Manage patient enquiries both face-to-face and over the telephone.
• Signpost patients to the most appropriate service, clinician or member of the team.
• Manage appointment requests and bookings using practice systems and procedures.
• Inform patients of practice processes and available services.
• Ensure reception areas remain tidy, organised and welcoming.
• Telephone and Digital Services
• Answer incoming calls promptly and professionally.
• Respond to patient enquiries and requests in accordance with practice policies.
• Process requests received through Anima, NHS Mail, EMIS and other approved communication systems.
• Accurately record messages and ensure appropriate follow-up action is taken.
• Escalate urgent matters to the appropriate clinician or manager.
• Administrative Duties
• Register new patients and complete relevant documentation.
• Update and maintain patient records, ensuring information is accurate and current.
• Scan, file and retrieve documents as required.
• Process incoming and outgoing correspondence promptly.
• Support clinical and non-clinical teams with administrative tasks.
• Prepare letters, documents and reports when requested.
• Undertake photocopying, scanning and document management duties.
• Assist with processing test results in accordance with practice procedures.
• Support monitoring of daily administrative tasks to ensure completion within required timescales.

Information Governance and Confidentiality

• Maintain strict confidentiality of patient and practice information at all times.
• Adhere to GDPR, NHS confidentiality requirements and practice policies.
• Ensure patient records are handled securely and accurately.
• Report any information governance concerns to management.
• Communication and Team Working
• Develop and maintain effective working relationships with colleagues and external agencies.
• Communicate clearly and sensitively with patients, carers and healthcare professionals.
• Participate in team meetings, training and development activities.
• Contribute positively to a supportive and collaborative working environment.

Quality and Safety

• Follow all practice policies, procedures and protocols.
• Maintain awareness of safeguarding, health and safety, infection control and equality and diversity requirements.
• Report incidents, risks or concerns through appropriate channels.
• Participate in service improvement initiatives where required.
• General Responsibilities
• Demonstrate flexibility to support the needs of the practice.
• Attend mandatory training and complete required updates.
• Maintain a professional appearance and conduct at all times.
• Undertake any other reasonable duties commensurate with the role and grade.
• Be prepared to work at either Pilning Surgery or Almondsbury Surgery as required by the needs of the service.

Person Specification

Qualifications

Essential

• GCSE's

Experience

Essential

• Previous customer service experience preferable

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hanham Health

Address

Almondsbury Surgery

Sundays Hill

Bristol

BS32 4DS

United Kingdom

Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Hanham Health is seeking an enthusiastic and committed Salaried GP to join our friendly, supportive and forward-thinking clinical team based at Almondsbury Surgery and Pilning Surgery in South Gloucestershire.

This is an excellent opportunity to join a large, successful training practice serving approximately 28,000 patients across four sites. We are committed to delivering high-quality patient care whilst supporting staff wellbeing, professional development and flexible ways of working.

We welcome applications from newly qualified GPs, experienced GPs, those returning to practice and clinicians seeking a portfolio career.

Main Duties of the Job

The successful candidate will:

• Deliver face-to-face and telephone consultations.
• Provide high-quality, patient-centred General Practice care.
• Undertake home visits when clinically appropriate.
• Manage clinical correspondence and workflow.
• Review and authorise prescriptions.
• Maintain accurate and contemporaneous clinical records.
• Work collaboratively within a multidisciplinary team.
• Participate in clinical governance, audit and quality improvement activities.
• Contribute to achievement of practice quality standards and service development.

About Us

Hanham Health is a well-established teaching and training practice operating across:

• Hanham Surgery
• Oldland Surgery
• Almondsbury Surgery
• Pilning Surgery

Our multidisciplinary team includes GPs, Advanced Nurse Practitioners, Practice Nurses, Clinical Pharmacists, Paramedics, First Contact Physiotherapists, Care Coordinators and experienced administrative staff.

We pride ourselves on maintaining a supportive team culture where collaboration, learning and innovation are actively encouraged.

What We Offer

• Competitive salary package.
• NHS Pension Scheme.
• Flexible working arrangements.
• Protected learning time.
• Regular clinical meetings and peer support.
• Strong educational environment within a training practice.
• Opportunities to develop specialist interests and portfolio careers.
• Modern digital systems including EMIS Web, Accurx and ANIMA.
• Dedicated administrative support to help reduce workload.

Practice Locations

Almondsbury Surgery

Sundays Hill

Bristol

BS32 4DS

Pilning Surgery

Northwick Road

Pilning

Bristol

BS35 4JF

For Further Information

For an informal discussion about the role, please contact:

Nicola Hudson

Email: [email protected]

Person Specification

Qualifications

Essential

• MBBS, MBChB or equivalent primary medical qualification.
• Full GMC registration with licence to practise.
• Inclusion on the NHS England Medical Performers List (or eligible for inclusion before commencement).
• Certificate of Completion of Training (CCT) in General Practice, CCT expected within 6 months of interview date, or equivalent route to GP registration (CEGPR).

Desirable

• MRCGP.
• Additional qualifications relevant to primary care.
• Evidence of specialist interests relevant to General Practice.

Experience

Essential

• Experience of working in General Practice or completion of GP Specialty Training.
• Ability to manage a broad range of acute and chronic medical conditions.
• Experience of working as part of a multidisciplinary team.
• Experience of maintaining accurate and contemporaneous clinical records.
• Understanding of clinical governance, safeguarding, quality improvement and risk management.
• Experience of using electronic patient record systems.
• Commitment to evidence-based practice and continuous professional development.

Desirable

• Experience of working within NHS primary care.
• Experience using EMIS Web.
• Experience of telephone consultations.
• Experience of teaching, mentoring or supervising trainees or students.
• Involvement in audit, quality improvement or service development projects.
• Experience in an area of specialist clinical interest.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hanham Health

Address

Almondsbury Surgery

Sundays Hill,

Bristol

BS32 4DS

United Kingdom

Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Hanham Health is seeking an enthusiastic and committed Salaried GP to join our friendly, supportive and forward-thinking clinical team on a fixed-term maternity cover contract. We are offering 4-6 sessions for this 12-month fixed term contract.

This is an exciting opportunity to join a large, innovative training practice serving approximately 28,000 patients across four sites in Bristol and South Gloucestershire. We are committed to delivering high-quality, patient-centred care whilst supporting staff wellbeing, professional development and flexible working.

The successful candidate will provide comprehensive General Medical Services to our patient population and work collaboratively within our multidisciplinary team to deliver safe, effective and responsive primary care services.

Main Duties and Responsibilities

• Conduct face-to-face and telephone consultations.
• Assess, diagnose and manage acute and chronic medical conditions.
• Provide high-quality, patient-centred care in accordance with current best practice.
• Undertake home visits when clinically appropriate.
• Review and action clinical correspondence and laboratory results.
• Prescribe safely and effectively in line with local and national guidance.
• Maintain accurate and contemporaneous patient records using EMIS Web.
• Participate in safeguarding, clinical governance and quality improvement activities.
• Work collaboratively with GPs, nurses, pharmacists, paramedics, physiotherapists and other members of the multidisciplinary team.
• Contribute to the achievement of Quality and Outcomes Framework (QOF) targets and wider practice objectives.
• Attend practice meetings, educational events and protected learning sessions.
• Support the teaching and training ethos of the practice where appropriate.

About Hanham Health

Hanham Health is a well-established training practice operating across four sites:

• Hanham Surgery
• Oldland Surgery
• Almondsbury Surgery
• Pilning Surgery

We are proud of our supportive team culture and commitment to innovation, education and service development. Our clinical teams are supported by experienced administrative staff and modern digital systems, enabling clinicians to focus on delivering excellent patient care.

We actively encourage professional development and support clinicians wishing to develop specialist interests, portfolio careers or leadership skills.

Location

This maternity cover position will be based primarily at:

Hanham Surgery

33 Whittucks Road

Hanham

Bristol

BS15 3HY

and

Oldland Surgery

143-145 High Street

Oldland Common

Bristol

BS30 9QS

What We Offer

• Competitive salary.
• NHS Pension Scheme.
• Flexible working arrangements.
• Protected learning time.
• Weekly clinical meetings and peer support.
• Supportive and experienced clinical leadership team.
• Modern digital systems including EMIS Web, Accurx and ANIMA.
• Strong educational environment within an established training practice.
• Opportunities for professional development and career progression.
• A positive, collaborative and welcoming working environment.

This is an excellent opportunity for a GP seeking a supportive practice environment with a strong emphasis on quality patient care, teamwork and professional development.

Person Specification

Knowledge

Essential

• Knowledge of NHS General Practice and current primary care issues.
• Knowledge of safeguarding responsibilities for children and vulnerable adults.
• Knowledge of GMC Good Medical Practice standards.
• Understanding of clinical governance, appraisal and revalidation requirements.
• Understanding of infection prevention and control principles.
• Understanding of information governance and confidentiality requirements.
• Awareness of equality, diversity and inclusion principles within healthcare.

Desirable

• Knowledge of Quality and Outcomes Framework (QOF).
• Knowledge of Primary Care Networks and integrated care working.
• Knowledge of population health and preventative care approaches.

Qualifications

Essential

• MBBS, MBChB or equivalent recognised medical qualification.
• Full GMC registration with licence to practise.
• Inclusion on the NHS England Medical Performers List (or eligible for inclusion prior to commencement).
• Certificate of Completion of Training (CCT) in General Practice, CEGPR, or equivalent qualification recognised for UK General Practice.
• Evidence of ongoing Continuing Professional Development (CPD).

Desirable

• MRCGP.
• Postgraduate qualification relevant to Primary Care.
• Additional qualifications or accreditation in a specialist clinical area.
• Educational, leadership or management qualifications.
• Evidence of teaching, training or mentoring experience.

Skills

Essential

• Excellent communication and interpersonal skills.
• Ability to build effective relationships with patients, colleagues and external agencies.
• Strong clinical decision-making and problem-solving skills.
• Ability to prioritise workload and manage competing demands.
• Ability to work independently and as part of a multidisciplinary team.
• Good organisational and time-management skills.
• Competent IT and digital consultation skills.
• Ability to contribute positively to service development and change.
• Commitment to delivering high-quality, patient-centred care.

Desirable

• Leadership and mentoring skills.
• Teaching and training skills.
• Presentation and facilitation skills.
• Experience supporting service redesign or innovation projects.

Experience

Essential

• Experience of working in General Practice or successful completion of GP Specialty Training.
• Experience of assessing, diagnosing and managing a wide range of acute and chronic medical conditions.
• Experience of working within a multidisciplinary healthcare team.
• Experience of maintaining accurate and contemporaneous clinical records.
• Experience of using electronic patient record systems.
• Experience of managing clinical workload effectively and safely.
• Understanding of clinical governance, patient safety and risk management.
• Commitment to evidence-based practice and continuous quality improvement.

Desirable

• Experience working within NHS Primary Care.
• Experience using EMIS Web.
• Experience of telephone, video and digital consultations.
• Experience of teaching, mentoring or supervising trainees or students.
• Participation in audit, research or quality improvement projects.
• Experience of developing a specialist clinical interest.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hanham Health

Address

33 Whittucks Road

Hanham

Bristol

BS15 3HY

United Kingdom

Employer's website

https://www.hanhamhealth.co.uk (Opens in a new tab)