Job description

Job responsibilities

Key Responsibilities:

• Greet patients and visitors in a polite, professional, and welcoming manner
• Manage incoming calls, book appointments, and handle enquiries efficiently
• Maintain accurate and up-to-date patient records using clinical systems
• Liaise effectively with GPs, nurses, and other healthcare professionals
• Ensure patient confidentiality is maintained at all times
• Comply with all practice policies, procedures, and safeguarding requirements
• Support practice staff with day-to-day operational tasks as required
• Contribute to a positive and collaborative team environment
• Attend team meetings and training sessions as required

Person Specification

Qualifications

Essential

• Educational Qualifications: Usually a high school diploma or equivalent. GCSE grade A to C in English and Maths.
• Handling appointment scheduling efficiently.
• Communication & Interpersonal Skills:
• Clear verbal and written communication. Friendly and professional telephone manner.

Desirable

• Administrative & IT Skills: Familiar with SystmOne, Microsoft Office for emails.
• Ability to deal with patients from diverse backgrounds

Experience

Essential

• Front Desk Experience:
• Working in roles with direct public interaction, e.g., reception
• Handling telephone calls professionally.

Desirable

• Experience of working in a GP practice
• Experience managing patient appointments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grosvenor House Surgery

Address

147 Broadway

London

W13 9BE

United Kingdom

Employer's website

https://www.grosvenorhousesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

In accordance with the agreed job plan, the salaried GP will make themselves available to undertake a variety of duties including:

Surgery consultations, telephone consultations, telephone triage, visiting patients, checking and signing repeat prescriptions and dealing with queries, processing clinical documentation, paperwork and correspondence in a timely fashion.

Participate in the duty doctor rota

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Screening patients for disease risk factors and early signs of illness

Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate

Developing care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE

Ensuring appropriate follow up of patients

Recording clear and contemporaneous computerised consultation notes to agreed standards

Prescribing generically whenever appropriately and in accordance with the ICB and Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance)

Comply with all the objectives of the QOF targets, ICB initiatives, nationally or locally commissioned enhanced services.

Completion of reports for solicitors, insurance companies and other third parties

Working with and supporting other members of the primary health care team in delivering high quality primary care

Take an active role in delivering clinical governance

Promote preventative health care and advice where appropriate

Lead on training, supervising and supporting learners (e.g Medical students)

Other responsibilities within the Practice

Work in accordance with NCPC agreed clinical procedures and protocols.

Commitment and contribution to achievement of the highest possible quality standards in clinical care.

A commitment to life-long learning and audit to ensure evidence-based best practice.

Contribute to evaluation, audit and clinical standard setting within the organisation

Attend training and events organised by the practice or other agencies, where appropriate. This includes clinical and non-clinical training and events.

Participate in practice clinical meetings

Provide information when reasonably requested to ensure that all personnel and other records are accurate e.g. hepatitis status

Participate in the GP revalidation and appraisal scheme. Maintain portfolio of continuing professional development activities, attending training as required

Person Specification

Qualifications

Essential

• MRCGP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Warwick Square Group Practice

Address

Grosvenor House Surgery

Warwick Square

Carlisle

Cumbria

CA1 1LB

United Kingdom

Employer's website

https://www.warwicksquaregrouppractice.co.uk/ (Opens in a new tab)