Job description

Job responsibilities

Principal duties and responsibilities

As the Lead Driver, you will steer the execution of the efficient andtimelytransportation of the UTC Out of Hours and UrgentTreatmentCentre(UTC)services,facilitatingthetransportationofGPstodeliverpatientcare.

Please note, the hours for this role must be performed on evenings and weekends.

MainDuties:

Maintain comprehensive knowledge of the fleet's vehicles to operate any vehicle as needed.

Assist in conducting vehicle checks during shifts to ensure the safety of GPs, oneself, and the public

Coordinate rotas for the team

Conduct annual appraisals, manage the teams annual leave and sickness via the digital HR system

Adhere to the driver's rota and shift schedules in compliance with working time regulations.

Provide support to colleagues to minimize lone working, prioritizing personal and collective safety.

Ensure the secure handling of drugs and clinical equipment during shift turnover, recording usage appropriately.

• Undertake regular stock checks for drugs and any other equipment

Complete timesheets, vehicle log sheets, and logbooks

Assist in monitoring daily transport performance, reporting findings to the lead driver.

Maintainthecleanliness,security,androutinemaintenanceofvehiclesandequipment

during shifts.

Maintain the cleanliness, security, and routine maintenance of vehicles and equipment during shifts.

Report and address any necessary repairs for vehicles and equipment, guaranteeing their fitness for use.

Operate all in-car communications and patient management system equipment to support accurate record keeping.

Support the induction and guidance of new employees to familiarise them with business operations and the geographical area.

Plan the most efficient routes for and between home visits.

Assist with basic administrative duties and use Microsoft Outlook to read and respond to emails.

Participate in licence checks, driver assessments, and mandatory driver training.

Foster positive communication among drivers, GPs, UTC colleagues, and external partners.

Engage actively in team and departmental meetings. Support GPs where needed with chaperoning.

Support GPs and the admin team with any assistance required.

Direct calls to appropriate extensions, deal with telephone enquiries, and record messages when required.

Maintain a professional appearance with attire suitable for a business environment.

Person Specification

Experience

Essential

• Must be computer literate with a knowledge of Microsoft office including word, excel, outlook
• Keyboard skills
• Ability to remain focused on task in hand
• Understanding of role
• Understanding of NHS
• Understanding of data protection
• Demonstrate ability to work within the needs of
• a changing service
• Must be over 25 years old
• (under insurance policy)
• Valid UK driving license with clean driving
• record to provide driving license on an
• annual basis for a DVLA check

Desirable

• Previous experience in a managerial role

Qualifications

Essential

• GCSE or equivalent in English and Maths
• Basic computer skills including windows packages
• - full UK Driver's license
• - Immunisation documentation for DTP, MMR and varicella (or in place of varicella immunity, a signed risk declaration)

Desirable

• NVQ Level 2

Personal Skils

Essential

• Ability to work as part of a team and
• on own initiative
• Professional approach to colleagues and at work
• Ability to maintain confidentiality
• Good verbal and written skills
• Ability to communicate effectively with a wide range of stakeholders

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job description

Job responsibilities

Urgent Treatment Centre Out of Hours Driver

Responsible to:

Lead Driver

Pay range:

Basic hourly rate: £13.15 per hour, Night hourly rate £15.78

Location:

South-East London, Queen Elizabeth Hospital

Hours of work:

Part time hours, flexible, up to20 hours per week

Key Relationships:

UTC GPs, UTC Department, UTC Management

Greenwich Health

Greenwich Health is committed to providing quality of care to our patients whilst building resilience for General Practice and delivering services and programmes of work to deliver care at scale to the Greenwich Population. The post holder will be required to provide support to GPs by transporting them to and from patients for out of hour care.

Job Summary

Assist the Driver Team Leader/Lead Driver in executing the efficient and timely transportation of Urgent Treatment Centre (UTC) services, facilitating the transportation of GPs to deliver patient care. This role supports operational teams through administrative functions.

Main Duties:

- Maintain comprehensive knowledge of the fleet's vehicles to operate any vehicle as needed.

- Assist in conducting vehicle checks during shifts to ensure the safety of GPs, oneself, and the public.

- Adhere to the driver's rota and shift schedules in compliance with working time regulations.

- Provide support to colleagues to minimize lone working, prioritizing personal and collective safety.

- Ensure the secure handling of drugs and clinical equipment during shift turnover, recording usage appropriately.

- Complete timesheets, vehicle log sheets, and logbooks, reporting any discrepancies to the Lead Driver.

- Assist in monitoring daily transport performance, reporting findings to the lead driver.

- Maintain the cleanliness, security, and routine maintenance of vehicles and equipment during shifts.

- Report and address any necessary repairs for vehicles and equipment, guaranteeing their fitness for use.

- Support the induction and guidance of new employees to familiarize them with business operations and the geographical area.

- Participate in license checks, driver assessments, and mandatory driver training.

- Foster positive communication among drivers, GPs, UTC colleagues, and external partners.

- Engage actively in team and departmental meetings.

- Supporting GPs where needed with Chaperoning

- Supporting GPs if they need any help/support

- Undertake regular stock checks for drugs and any other equipment

- Operating all in car communications and patient management system equipment to support accurate record keeping

- Plan the most efficient routes for and between home visits

- To assist with basic administrative duties and using Microsoft outlook to read/respond to emails

- Directing calls to appropriate extensions, dealing with telephone enquiries and recording messages when required

- We appreciate professional attire suitable for a business environment

Confidentiality

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

- Making effective use of training to update knowledge and skills

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

- Reporting potential risks identified

Equality & Diversity

- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

- Post will work toward GP Assistant Certification

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

- Attend all relevant annual updates

- Inform the lead GP of any concerns regarding GPA role and any professional development needed

- Be aware of own professional boundaries and what to do when you have reached them

Quality

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk

- Work to practice protocols

- Assess own performance and take accountability for own actions, either directly or under supervision

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

- Work effectively with individuals in other agencies to meet patients needs

- Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members

- Be familiar in all mediums of communications such as email, tasks, telephone etc

- Communicate effectively with patients and carers

- Recognise peoples needs for alternative methods of communication and respond accordingly

- Communicate effectively to outside agencies

- Communicate clearly with their lead GP

Contribution to the Implementation of Services

The post-holder will:

- Apply Practice policies, standards and guidance

- Discuss with other members of the team how the policies, standards and guidelines will affect own work

- Participate in audit where appropriate

Person Specification

Education and Qualifications

No formal qualifications are required

Knowledge, Training and Experience

Essential

Must be over 25 years (Under insurance policy)

Valid Full UK driving licence with a clean driving record to provide driving licence on annual basis for a DVLA check

Must be computer literate with a knowledge of Microsoft Office including including Word, Excel and Outlook

Desirable

Previous experience of working in a team

Previous experience of fleet maintenance

Postholder will work towards the GP assistant Certification

Communication Skills

Desirable

Good verbal and writing skills

Ability to communicate effectively with a wide range of stakeholders

Personal Skills

Desirable

Ability to work as part of a team and on own initiative

Professional approach to colleagues and at work

Ability to maintain confidentiality

Person Specification

Experience

Essential

• - Must be over 25 years (Under insurance policy)
• - Valid UK driving licence with a clean driving record to provide driving licence on annual basis for a DVLA check
• - Must be computer literate with a knowledge of Microsoft Office including including Word, Excel and Outlook

Desirable

• - Previous experience of working in a team
• - Previous experience of fleet maintenance
• - Postholder will work towards the GP assistant Certification

Qualifications

Essential

• No formal qualifications are required

Desirable

• No formal qualifications are required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

This is the perfect opportunity to be part of a diverse team providing assessment, advice, and referrals

As a Bank Home Visiting HCA you will be considered a key individual in executing Greenwich Healths home visiting service on behalf of participating practices. Without you, the service will not function efficiently

You will be working independently out in the patients residence, but also in collaboration with individuals offering clinical and logistical support. You will also have the induction support of being shadowed by a senior clinician for your first few sessions to ensure full comfortability in the role.

On your shift you will be expected to work independently, using your own initiative. You will perform foot checks, phlebotomy, height and weight measurements, peak flow and a range of other tasks for housebound patients.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to support housebound patients in your area. The service will run 1-2 days a week, which is the frequency at which shifts will be available.

Security and safeguarding measures will be in place, such as a GPS tracking alarm to carry, as well as regular communication with a coordinator to share any concerns. A lone worker policy is also in place.

For employees over the age of 25, use of the Greenwich Health car to travel between sites will be available. For those under 25, mileage will be covered by the company for using your own vehicle.

Candidates will be required to:

- Have up-to-date Basic Life Support Certification in Adult and Paediatric

- Have up to date Mandatory Statutory Training

- Be a team player, able to follow instruction and guidance from clinical seniors

- Demonstrate the Organisational values.

- Work well under pressure

- Work independently and make decisions

- Use excellent communication skills

- Travel to different sites throughout the day

Principal duties and responsibilities

HCA Home Visit/ Long Term Conditions Protocol

- Working with the admin co-ordinator, sending a PEM to the patients practice, highlighting any areas that need referrals etc.

- Checking equipment/paperwork necessary for the home visit, ensuring all is returned to base office and equipment used is replaced

- Complete the checklist/sign in & out sheet

- Carry out the required patient checks

- Ensure all findings are recorded onto the patients record using EMIS.

- Ensure communication is made with the service phone before and after each home visit

- Logging start and end mileage in mileage log

- Return to the office and ensure any equipment used is replaced.

- Observations and information to be gathered by HCA are below

Examination

Height

Weight

BMI

BP

Pulse

Pulse rhythm

Oxygen saturation level

Diabetic Foot check

Peak flow (Asthma)

Lifestyle

Alcohol

Smoking

Exercise do they do any chair based exercise, go in the garden etc,

Bloods, (if relevant to patients condition management)

Urinalysis

Communication and Relationship Skills

- Demonstrate excellent communication skills when collaborating with clinical and administrative team members as well as external partners, particularly our practices.

- Able to identify and take into consideration barriers to understanding and employs appropriate methods to ensure effective communication particularly where barriers are clinical in nature.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

Analytical and Judgmental Skills

- Implement care plans as prescribed.

- Be responsible for monitoring health, safety and security of self and others and promote best practice in the clinical environment

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- Ensure that high standards of care are given and maintained and act when standards are not being met.

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management and punctuality.

- To work alongside the home visit coordinator to travel pre-organised routes between patient residencies

Physical Skills

- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.

- Demonstrate competence in diagnostic skills such as venepuncture/cannulation.

- Demonstrate clinical treatment skills such as Plaster of Paris and Dressings.

- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.

Patient/Client Care

- Establish effective communication with patients and carers / relatives.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Promote peoples equality, diversity, and rights.

- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the management team.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

Responsibilities for Policy and Service Development

- Act as an ambassador and role model for Greenwich Health.

Responsibilities for Finance

- Ensure all clinical equipment used are well maintained and cleansed as required.

Responsibilities for HR

- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.

- Adhere to Company Policy & Procedure.

- Attend all mandatory training relevant for the post.

Responsibility for Information Resources

- Maintain confidential and comprehensive patient records.

- Participate in collection of patient satisfaction surveys for the service as required.

Research and Development

- Support the clinical lead in ensuring the clinical environment is conducive to effective learning.

Person Specification

FACTORS

DESCRIPTION

ESSENTIAL

DESIRABLE

Education and Qualifications

NVQ Health and social care

Knowledge, Training and Experience

Previous Experience of delivering long term health condition checks

Baseline Observation measurements

Venepuncture and Cannulation

Communication Skills

Good interpersonal and customer service skills

Good written presentation skills

Ability to communicate effectively with a wide range of stakeholders

Personal Skills

Ability to work as part of a team and on own initiative

Ability to work under pressure and to prioritise own workload

Ability to maintain confidentiality

Please note this role requires the successful applicant to have a valid drivers license and their own car to use for travel between home visiting appointments

Person Specification

Qualifications

Essential

• NVQ Health and social care

Desirable

• NVQ Health and social care

Experience

Essential

• Previous Experience of delivering long term health condition checks
• Baseline Observation measurements
• Venepuncture and Cannulation
• Phlebotomy certificate
• Driver's license and own car

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenwich Health Ltd

Address

25 John Wilson Street

London

SE18 6PZ

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job description

Job responsibilities

Confidentiality

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Patient Management

- Create opportunities to address patients care needs in the most expedient way, taking into

account that continuity of care and access to services are often in direct conflict.

- Encourage patients to be aware of the service pressures within primary care and to manage

their expectations of what we can realistically deliver in a manner that is fair and

proportionate for all care priorities.

- Make improved use of the telephone and other technologies. Encourage patients to rely on face to-face consultation only where there is a clinical need to do so.

- Communicate and reassure patients of the need to offer alternative care options where appropriate and safe to do so.

- To immediately highlight any concerns you may have in respect of safety or quality of patient care to the PCN Clinical Director/Practice Partners/PCN Manager.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

- Making effective use of training to update knowledge and skills

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

- Reporting potential risks identified

Equality & Diversity

- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

- Attend all relevant annual updates

- Inform the lead GP of any concerns regarding the role and any professional development needed

- Be aware of own professional boundaries and what to do when you have reached them

- Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

Quality

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk

- Work to practice protocols

- Assess own performance and take accountability for own actions, either directly or under supervision

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

- Work effectively with individuals in other agencies to meet patients needs

- Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members

- Be familiar in all mediums of communications such as email, tasks, telephone etc

- Communicate effectively with patients and carers

- Recognise peoples needs for alternative methods of communication and respond accordingly

- Communicate effectively to outside agencies

- Contribution to the Implementation of Services

Research and Development

- Is able to identify, critically appraise and present significant events related to own performance and discuss within the clinical team.

- Actively contributes to Practice/Service/Team audit/Research activity as required.

- Instigates audit activity as required e.g. new services.

- Contributing to evaluation/audit and clinical standard setting within the organisation.

The post-holder will:

- Apply Practice policies, standards and guidance

- Discuss with other members of the team how the policies, standards and guidelines will affect own work

- Participate in audit where appropriate

Important Information:

6 sessions per week

15 appointments per session

Share of visits when required (normally completed by Paramedic)

Mix of telephone, face-to-face appointments

Provide high-quality patient care

Ensure that each patient encounter is maximized to attain contractual target requirements

Work collaboratively & contribute to the management and completion of general clinical administration, including bloods, tasks, urgent enquiries, medical reports.

Person Specification

Skills

Essential

• Good interpersonal and customer service skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS skills
• Effective time management planning and organising
• Ability to work as a team member and autonomously
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

Desirable

• na

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC registration
• National Performers List registration (England)
• Appropriate defence indemnity (MPS/MDU)
• Evidence of current validation
• Evidence of last appraisal
• Eligibility to practice in the UK independently

Desirable

• na

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Not previously been substantively employed at a GP Practice
• Experience of medicines management
• Experience of ICB initiatives
• General understanding of the primary care contract
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Experience of providing primary care in and out of hours

Desirable

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Not previously been substantively employed at a GP Practice
• Experience of medicines management
• Experience of ICB initiatives
• General understanding of the primary care contract
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Experience in development of areas of clinical expertise
• Experience of audit and improving care for patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenwich Health Ltd

Address

25 John Wilson Street

London

SE18 6PZ

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

As a UTC Senior Nurse, you will be considered a key person in day-to-day clinical leadership and expertise within the department.

You will be working as part of a team within your sphere of competency in adiverse, multi-skilled teamthat includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift you will be expected to act as a shift leader, coordinate the working team, stream patients from the front door and work collaboratively with a wide range of local specialists.

With links to both VTS and Greenwich University, you will have access to a range of CPD courses including Advanced and Emergency Practitioner courses. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities tolearn, innovate and contribute new ideas.

This is a genuine opportunity to be a part of something new and exciting in South East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time Nurses on a permanent salaried basis.The service is 365 days per year, 7 days a week which means that shifts are available 24/7.

- Recent post registration experience in clinical assessment

- Evidence of professional updating

- Up-to-date Basic Life Support Certification in Adult and Paediatric

- Minimum of 2 years post qualifying experience

- Understanding of patient flow.

- Up to date BLS / ILS

- Up to date Safeguarding Adults and children

- A Proven ability to assess patients

- Ensure that patients with time-critical and time-sensitive illness or injury are prioritised accordingly

- Ability to demonstrate effective management and leadership skills

- Team player, able to use own initiative

- Can demonstrate the Organisational values.

- Ability to work well under pressure

- Ability to handle/manage difficult situations

- Excellent communication skills

-Be able to use tools such as NEWS scores in the assessment of patients

- Work within clinical guidelines/algorithm to support clinical decision making

Communication and Relationship Skills

- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust.

- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

- Have the ability to successfully make appropriate in hospital specialty referrals.

Analytical and Judgmental Skills

- Implement care plans as prescribed.

- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.

- Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area.

- Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- Ensure that high standards of care are given and maintained and act when standards are not being met.

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management, punctuality, and consistent reliable attendance.

Physical Skills

- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.

- Demonstrate competence in diagnostic skills such as ECGs and venepuncture/cannulation.

- Demonstrate clinical treatment skills such as Plaster of Paris, Suturing, Dressings, and a range of medicine administration.

- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.

Patient/Client Care

- Establish effective communication with patients and carers / relatives.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Promote peoples equality, diversity, and rights.

- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

Responsibilities for Policy and Service Development

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support the service.

- Act as an ambassador and role model for Greenwich Health.

Responsibilities for Finance

- Ensure the effective and efficient use of physical and financial resources.

- Ensure all clinical equipment used are well maintained and cleansed as required.

Responsibilities for HR

- Maintain active status on relevant professional registers.

- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.

- Maintain a professional portfolio.

- To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training.

- Adhere to Company Policy & Procedure.

- Assist managers in the development of strategies for professional development in keeping with staff competence appraisal, service developments and professional requirements.

- Attend all mandatory training relevant for the post.

- Attend and actively participate in an annual personal development review and undertake relevant activities to meet the training and development objectives as identified in the performance review.

Responsibility for Information Resources

- Maintain confidential and comprehensive patient records in accordance with your professional body.

- Continually monitor standards of care through bench marking and using the tools provided.

- Participate in collection of patient satisfaction surveys for the service as required.

Research and Development

- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements.

- Support the clinical lead in ensuring the clinical environment is conducive to effective learning.

- Maintain a high level of awareness of relevant research issues and trends within the scope of practice and professional area.

- Take responsibility for personal development and education and Personal Development Plan objectives.

- Participate in Clinical Supervision for self and others and utilise reflective practice techniques.

Please note that staff are required to use Lantum to request and book shifts. The successful candidate will be required to use this platform.

Person Specification

Qualifications

Essential

• Nursing Qualification

Desirable

• Triage/Clinical Assessment Qualification

Professional Registration

Essential

• Mandatory registration with Nursing and Midwifery Council

Knowledge, Training & Experience

Essential

• Minimum of 2 years post-qualification experience.
• In depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare.
• Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences.
• Excellent interpersonal, influencing and negotiating skills.
• Demonstrates accountability for delivering professional expertise and direct service provision.

Desirable

• Recent post registration experience in clinical assessment
• A background in ED

Skills

Essential

• Self-Motivation
• Adaptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job description

Job responsibilities

Confidentiality

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Patient Management

- Create opportunities to address patients care needs in the most expedient way, taking into

account that continuity of care and access to services are often in direct conflict.

- Encourage patients to be aware of the service pressures within primary care and to manage

their expectations of what we can realistically deliver in a manner that is fair and

proportionate for all care priorities.

- Make improved use of the telephone and other technologies. Encourage patients to rely on face to-face consultation only where there is a clinical need to do so.

- Communicate and reassure patients of the need to offer alternative care options where appropriate and safe to do so.

- To immediately highlight any concerns you may have in respect of safety or quality of patient care to the PCN Clinical Director/Practice Partners/PCN Manager.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

- Making effective use of training to update knowledge and skills

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

- Reporting potential risks identified

Equality & Diversity

- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

- Attend all relevant annual updates

- Inform the lead GP of any concerns regarding the role and any professional development needed

- Be aware of own professional boundaries and what to do when you have reached them

- Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

Quality

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk

- Work to practice protocols

- Assess own performance and take accountability for own actions, either directly or under supervision

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

- Work effectively with individuals in other agencies to meet patients needs

- Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members

- Be familiar in all mediums of communications such as email, tasks, telephone etc

- Communicate effectively with patients and carers

- Recognise peoples needs for alternative methods of communication and respond accordingly

- Communicate effectively to outside agencies

- Contribution to the Implementation of Services

Research and Development

- Is able to identify, critically appraise and present significant events related to own performance and discuss within the clinical team.

- Actively contributes to Practice/Service/Team audit/Research activity as required.

- Instigates audit activity as required e.g. new services.

- Contributing to evaluation/audit and clinical standard setting within the organisation.

The post-holder will:

- Apply Practice policies, standards and guidance

- Discuss with other members of the team how the policies, standards and guidelines will affect own work

- Participate in audit where appropriate

Important Information:

6 sessions per week

15 appointments per session

Share of visits when required (normally completed by Paramedic)

Mix of telephone, face-to-face appointments

Provide high-quality patient care

Ensure that each patient encounter is maximized to attain contractual target requirements

Work collaboratively & contribute to the management and completion of general clinical administration, including bloods, tasks, urgent enquiries, medical reports.

Person Specification

Skills

Essential

• Good interpersonal and customer service skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS skills
• Effective time management planning and organising
• Ability to work as a team member and autonomously
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

Desirable

• na

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC registration
• National Performers List registration (England)
• Appropriate defence indemnity (MPS/MDU)
• Evidence of current validation
• Evidence of last appraisal
• Eligibility to practice in the UK independently

Desirable

• na

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Not previously been substantively employed at a GP Practice
• Experience of medicines management
• Experience of ICB initiatives
• General understanding of the primary care contract
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Experience of providing primary care in and out of hours

Desirable

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Not previously been substantively employed at a GP Practice
• Experience of medicines management
• Experience of ICB initiatives
• General understanding of the primary care contract
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Experience in development of areas of clinical expertise
• Experience of audit and improving care for patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenwich Health Ltd

Address

25 John Wilson Street

London

SE18 6PZ

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job description

Job responsibilities

Principal Roles And Responsibilities:

Assessing patients and treating minor illness in the practices daily walk in clinic

Using specialist equipment including nebulisers and ECG machines and reading ECGs

Undertake routine assessments of patients with acute health problems and/or long term conditions in their home working in collaboration with the duty GP where necessary

Providing advice and treatment in collaboration with the duty GP where necessary to manage acute symptoms or long term conditions within their own home in order to avoid unnecessary visits to hospital

Where a prescribing qualification is held, prescribing medications in line with personal clinical competence and local guidelines

Take a holistic approach to patient care, bringing together medical, social and psychological needs

Encouraging patients to take responsibility for managing their own care and treatment where it is safe and appropriate to do so and providing health education

Referring patients to alternative health and/or social services

undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager

Generic responsibilities for all clinical staff in the Practice

To communicate at all levels within the team ensuring an effective service is delivered.

To maintain accurate, contemporaneous healthcare records appropriate to the consultation.

Ensure evidenced-based care is delivered at the highest standards ensuring delivery of high quality patient care

Works in accordance with local policies and procedures.

Enhance own performance through Continuous Professional Development, imparting own knowledge and behaviours to meet the needs of the service.

To achieve and demonstrate agreed standards of personal and professional development in order to meet the needs of the service.

To participate in the audit process, evaluation and implementing plans and practice change in order to meet patient need.

Contribute positively to the effectiveness and efficiency of the team and work colleagues including asking colleagues for advice or support when working at the limit of personal knowledge and/or competence.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

We are happy to offer this as a full time, 40 hour per week position. However, flexibility can be considered for the successful candidate if needed.

Person Specification

Skills

Essential

• A caring personality
• Good communication skills
• The ability to make swift decisions under pressure and remain calm
• Resilience
• Stamina

Qualifications

Essential

• Qualified Paramedic registered with the HCPC
• Full driving licence

Desirable

• Independent prescriber certification

Experience

Essential

• Minimum of 2 years post registration experience
• Solo experiencing the urgent care setting or in rapid response vehicle

Desirable

• Experience in telephone consultation and triaging

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenwich Health Ltd

Address

25 John Wilson Street

London

SE18 6PZ

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

As a UTC ECP you will be considered a key person in day-to-day clinical leadership and expertise within the department.

You will be working autonomously within your sphere of competency as a clinician in a diverse, multi-skilled team that includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift, you will provide expert advice and second opinions for patients seen and treated by junior members of staff.

With links to both VTS and Greenwich University, you will have access to a range of CPD courses. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities to learn, innovate and contribute new ideas.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time practitioners on a permanent salaried basis.The service is 365 days per year, 7 days a week. This shift will be a night shift.

Communication and Relationship Skills

- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust.

- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

- Have the ability to successfully make appropriate in hospital specialty referrals.

Analytical and Judgmental Skills

- Perform specialist assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.

- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.

- Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area.

- Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- Ensure that high standards of care are given and maintained and act when standards are not being met.

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management, punctuality, and consistent reliable attendance.

Physical Skills

- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.

- Demonstrate competence in physical examination assessment skills applicable to scope of service.

- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.

- Ability to travel to all sites of service delivery in a timely manner.

Patient/Client Care

- Perform assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.

- Establish effective communication with patients and carers / relatives.

- Deliver specialised, evidence-based advice suitable for the individuals medical, social, psychological, religious, and cultural requirements.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Promote peoples equality, diversity, and rights.

- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

Responsibilities for Policy and Service Development

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support the service.

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support their specific service.

- Act as an ambassador and role model for Greenwich Health.

Responsibilities for Finance

- Ensure the effective and efficient use of physical and financial resources.

- Ensure all clinical equipment used are well maintained and cleansed as required.

Responsibilities for HR

- Maintain active status on relevant professional registers.

- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.

- Maintain a professional portfolio.

- To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training.

- Adhere to Company Policy & Procedure.

- Assist managers in the development of strategies for professional development in keeping with staff competence appraisal, service developments and professional requirements.

- Attend all mandatory training relevant for the post.

- Attend and actively participate in an annual personal development review and undertake relevant activities to meet the training and development objectives as identified in the performance review.

Responsibility for Information Resources

- Maintain confidential and comprehensive patient records in accordance with your professional body.

- Continually monitor standards of care through bench marking and using the tools provided.

- Participate in collection of patient satisfaction surveys for the service as required.

Research and Development

- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements.

- Support the clinical lead in ensuring the clinical environment is conducive to effective learning.

- Maintain a high level of awareness of relevant research issues and trends within the scope of practice and professional area.

- Take responsibility for personal development and education and Personal Development Plan objectives.

- Participate in Clinical Supervision for self and others and utilise reflective practice techniques.

The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the post holder.

Person Specification

Qualifications

Essential

• Qualified Emergency Care Practitioner (Minor Injuries and Minor illnesses Level 6 or above)

Experience

Essential

• Minimum 2 year experience of Primary, Urgent or Emergency Care within the last 5 years.

Skills and Knowledge

Essential

• Knowledge of clinical systems (EMIS/Cerner/Adastra/CLEO)
• Good interpersonal and patient care skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders
• Ability to work as part of a team and autonomously
• Ability to work under pressure and to prioritise workload
• Ability to maintain confidentiality
• Support and develop the implementation of change processes

Other

Essential

• Active Professional Registration e.g. GMC or NMC
• Not subject to suspension under section 41A of the Medical Act 1983
• Have had an annual NHS appraisal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

As a UTC ECP you will be considered a key person in day-to-day clinical leadership and expertise within the department.

You will be working autonomously within your sphere of competency as a clinician in a diverse, multi-skilled team that includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift, you will provide expert advice and second opinions for patients seen and treated by junior members of staff.

With links to both VTS and Greenwich University, you will have access to a range of CPD courses. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities to learn, innovate and contribute new ideas.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time practitioners on a permanent salaried basis.The service is 365 days per year, 7 days a week. This shift will be a night shift.

Communication and Relationship Skills

- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust.

- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

- Have the ability to successfully make appropriate in hospital specialty referrals.

Analytical and Judgmental Skills

- Perform specialist assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.

- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.

- Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area.

- Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- Ensure that high standards of care are given and maintained and act when standards are not being met.

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management, punctuality, and consistent reliable attendance.

Physical Skills

- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.

- Demonstrate competence in physical examination assessment skills applicable to scope of service.

- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.

- Ability to travel to all sites of service delivery in a timely manner.

Patient/Client Care

- Perform assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills.

- Establish effective communication with patients and carers / relatives.

- Deliver specialised, evidence-based advice suitable for the individuals medical, social, psychological, religious, and cultural requirements.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Promote peoples equality, diversity, and rights.

- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

Responsibilities for Policy and Service Development

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support the service.

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support their specific service.

- Act as an ambassador and role model for Greenwich Health.

Responsibilities for Finance

- Ensure the effective and efficient use of physical and financial resources.

- Ensure all clinical equipment used are well maintained and cleansed as required.

Responsibilities for HR

- Maintain active status on relevant professional registers.

- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.

- Maintain a professional portfolio.

- To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training.

- Adhere to Company Policy & Procedure.

- Assist managers in the development of strategies for professional development in keeping with staff competence appraisal, service developments and professional requirements.

- Attend all mandatory training relevant for the post.

- Attend and actively participate in an annual personal development review and undertake relevant activities to meet the training and development objectives as identified in the performance review.

Responsibility for Information Resources

- Maintain confidential and comprehensive patient records in accordance with your professional body.

- Continually monitor standards of care through bench marking and using the tools provided.

- Participate in collection of patient satisfaction surveys for the service as required.

Research and Development

- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements.

- Support the clinical lead in ensuring the clinical environment is conducive to effective learning.

- Maintain a high level of awareness of relevant research issues and trends within the scope of practice and professional area.

- Take responsibility for personal development and education and Personal Development Plan objectives.

- Participate in Clinical Supervision for self and others and utilise reflective practice techniques.

The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the post holder.

Person Specification

Qualifications

Essential

• Qualified Emergency Care Practitioner (Minor Injuries and Minor illnesses Level 6 or above)

Experience

Essential

• Minimum 2 year experience of Primary, Urgent or Emergency Care within the last 5 years.

Skills and Knowledge

Essential

• Knowledge of clinical systems (EMIS/Cerner/Adastra/CLEO)
• Good interpersonal and patient care skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders
• Ability to work as part of a team and autonomously
• Ability to work under pressure and to prioritise workload
• Ability to maintain confidentiality
• Support and develop the implementation of change processes

Other

Essential

• Active Professional Registration e.g. GMC or NMC
• Not subject to suspension under section 41A of the Medical Act 1983
• Have had an annual NHS appraisal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

As a UTC Senior Nurse, you will be considered a key person in day-to-day clinical leadership and expertise within the department.

You will be working as part of a team within your sphere of competency in adiverse, multi-skilled teamthat includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift you will be expected to act as a shift leader, coordinate the working team, stream patients from the front door and work collaboratively with a wide range of local specialists.

With links to both VTS and Greenwich University, you will have access to a range of CPD courses including Advanced and Emergency Practitioner courses. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities tolearn, innovate and contribute new ideas.

This is a genuine opportunity to be a part of something new and exciting in South East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time Nurses on a permanent salaried basis.The service is 365 days per year, 7 days a week which means that shifts are available 24/7.

- Recent post registration experience in clinical assessment

- Evidence of professional updating

- Up-to-date Basic Life Support Certification in Adult and Paediatric

- Minimum of 2 years post qualifying experience

- Understanding of patient flow.

- Up to date BLS / ILS

- Up to date Safeguarding Adults and children

- A Proven ability to assess patients

- Ensure that patients with time-critical and time-sensitive illness or injury are prioritised accordingly

- Ability to demonstrate effective management and leadership skills

- Team player, able to use own initiative

- Can demonstrate the Organisational values.

- Ability to work well under pressure

- Ability to handle/manage difficult situations

- Excellent communication skills

-Be able to use tools such as NEWS scores in the assessment of patients

- Work within clinical guidelines/algorithm to support clinical decision making

Communication and Relationship Skills

- Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust.

- Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

- Have the ability to successfully make appropriate in hospital specialty referrals.

Analytical and Judgmental Skills

- Implement care plans as prescribed.

- Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made.

- Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area.

- Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- Ensure that high standards of care are given and maintained and act when standards are not being met.

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management, punctuality, and consistent reliable attendance.

Physical Skills

- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.

- Demonstrate competence in diagnostic skills such as ECGs and venepuncture/cannulation.

- Demonstrate clinical treatment skills such as Plaster of Paris, Suturing, Dressings, and a range of medicine administration.

- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.

Patient/Client Care

- Establish effective communication with patients and carers / relatives.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Promote peoples equality, diversity, and rights.

- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

Responsibilities for Policy and Service Development

- Contribute and influence policy making and clinical guidelines internally and externally, necessary to support the service.

- Act as an ambassador and role model for Greenwich Health.

Responsibilities for Finance

- Ensure the effective and efficient use of physical and financial resources.

- Ensure all clinical equipment used are well maintained and cleansed as required.

Responsibilities for HR

- Maintain active status on relevant professional registers.

- Act always in accordance with professional code of conduct and guiding documents, Health Care Standards.

- Maintain a professional portfolio.

- To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training.

- Adhere to Company Policy & Procedure.

- Assist managers in the development of strategies for professional development in keeping with staff competence appraisal, service developments and professional requirements.

- Attend all mandatory training relevant for the post.

- Attend and actively participate in an annual personal development review and undertake relevant activities to meet the training and development objectives as identified in the performance review.

Responsibility for Information Resources

- Maintain confidential and comprehensive patient records in accordance with your professional body.

- Continually monitor standards of care through bench marking and using the tools provided.

- Participate in collection of patient satisfaction surveys for the service as required.

Research and Development

- Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements.

- Support the clinical lead in ensuring the clinical environment is conducive to effective learning.

- Maintain a high level of awareness of relevant research issues and trends within the scope of practice and professional area.

- Take responsibility for personal development and education and Personal Development Plan objectives.

- Participate in Clinical Supervision for self and others and utilise reflective practice techniques.

Please note that staff are required to use Lantum to request and book shifts. The successful candidate will be required to use this platform.

Person Specification

Qualifications

Essential

• Nursing Qualification

Desirable

• Triage/Clinical Assessment Qualification

Professional Registration

Essential

• Mandatory registration with Nursing and Midwifery Council

Knowledge, Training & Experience

Essential

• Minimum of 2 years post-qualification experience.
• In depth therapeutic and clinical knowledge and understanding of the principles of evidence-based healthcare.
• Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences.
• Excellent interpersonal, influencing and negotiating skills.
• Demonstrates accountability for delivering professional expertise and direct service provision.

Desirable

• Recent post registration experience in clinical assessment
• A background in ED

Skills

Essential

• Self-Motivation
• Adaptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenwich Health Ltd

Address

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)

Job description

Job responsibilities

This is the perfect opportunity to be part of a diverse team providing assessment, diagnostics, diagnosis, treatment, advice, and referrals.

As a UTC HCA you will be considered a key person in day-to-day clinical tasks within the department, without you the UTC would not function efficiently.

The shifts available are 8pm-6am shifts, on a 20 or 30 hour a week contract.

You will be working as part of a team within your sphere of competency in adiverse, multi-skilled teamthat includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches.

On each shift you will be expected to work with the shift lead. Together you will perform ECGs, Venepuncture and Cannulation, Urinalysis, Plaster of Paris, Dressings, department audits and a range of other tasks.

With links to both VTS and Greenwich University, you will have access to a range of CPD courses and opportunities to progress your career. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities tolearn, innovate and contribute new ideas.

It will also be a requirement to support the services Out of Hours Home Visiting service. This will require you to have a valid driving license in order to drive our company Out of Hours Service cars with the treating clinician to the patients home.

This is a genuine opportunity to be a part of something new and exciting in South-East London, with a real opportunity for personal growth and to influence Urgent Care in your area. We are looking forfull and part timeHCAs on apermanent salaried basis.The service is 365 days per year, 7 days a week which means that shifts are available 24/7.

- Up-to-date Basic Life Support Certification in Adult and Paediatric

- Up to date Mandatory Statutory Training

- Team player, able to follow instruction and guidance from clinical seniors

- Can demonstrate the Organisational values.

- Ability to work well under pressure

- Ability to handle/manage difficult situations

- Excellent communication skills

- Be able to use tools such as NEWS scores in the assessment of patients

Principal duties and responsibilities

- To work with shift leadership

- Effectively carry out clinical tasks, providing safe and efficient care.

- To perform diagnostics including ECGs, bloods, and urinalysis.

- To perform clinical skills including Plaster of Paris and Dressing application.

- To provide reassurance to patients, families, and carers.

- Follow diagnostic pathways.

- Effective communication with a range of inter-professional teams.

- Contribute to specific care guidelines and standards supporting the care of patients across the health economy.

- To implement Health and Safety and Risk Management appropriate to area of work

- To deliver aspects of the Clinical Governance Agenda, following the direction of the Clinical Leadership.

- Contribute to and manage various elements of auditing in the UTC.

- Provide immediate life support.

Communication and Relationship Skills

- Demonstrate excellent communication skills when working with the internal team as well as external partners, particularly our practices and the hospital trust.

- Able to identify and take into consideration barriers to understanding and employs appropriate methods to ensure effective communication particularly where barriers are clinical in nature.

- Provide emotional support to patients and carers

- Be aware of the procedures to follow if concerned regarding the protection of children.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system

Analytical and Judgmental Skills

- Implement care plans as prescribed.

- Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area.

- Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- Ensure that high standards of care are given and maintained and act when standards are not being met.

Planning and Organisational Skills

- Plan, organise and prioritise own daily workload.

- Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome.

- To exercise good personal time management, punctuality, and consistent reliable attendance.

Physical Skills

- Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service.

- Demonstrate competence in diagnostic skills such as ECGs and venepuncture/cannulation.

- Demonstrate clinical treatment skills such as Plaster of Paris and Dressings.

- Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service.

Out of Hours Service Support

- Monitor the referrals of patients into the out of hours home visiting service on our CLEO clinical system

- Liaise with the assigned treating clinician to plan in the visit to the patient in line with service KPI requirements.

- Ensure the secure handling of drugs and clinical equipment recording usage appropriately.

- Complete vehicle logs, reporting any discrepancies to the lead driver

- Report any vehicle issues to the lead driver for investigation and resolution.

- Support the treating clinician with chaperoning

- Support the treating clinicians if they need support

Patient/Client Care

- Establish effective communication with patients and carers / relatives.

- Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care.

- Ensure compliance with policies, procedures and clinical guidelines for self and others.

- Promote peoples equality, diversity, and rights.

- Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead.

- Take part in activities to counter these to ensure the delivery of safe and effective care.

- The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk.

Person Specification

Communication Skills

Essential

• Good interpersonal and customer service skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders

Personal Skills

Essential

• Ability to work as part of a team and on own initiative
• Ability to work under pressure and to prioritise own workload
• Ability to maintain confidentiality

Experience

Desirable

• Previous Experience of delivering Health checks
• ED or UTC experience
• Baseline Observation measurements
• Plaster of Paris
• Dressing application
• Venepuncture and Cannulation

Qualifications

Essential

• Full UK Driving License
• You will not be required to use your own car, company cars on site will be used by the successful candidate

Desirable

• NVQ Health and social care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenwich Health Ltd

Address

25 John Wilson Street

London

SE18 6PZ

United Kingdom

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)