Job description

Job responsibilities

Person Specification

Experience

Essential

• Previous experience in a reception, administrative, customer service or healthcare setting.
• Good standard of written and spoken English.
• Basic computer skills and confidence using IT systems.
• Ability to work effectively as part of a team in a busy environment.
• Knowledge and Skills
• Excellent communication and interpersonal skills.
• Professional, friendly and approachable manner.
• Good organisational skills with the ability to prioritise and manage workload.
• Accurate and attentive to detail.
• Ability to deal sensitively and appropriately with confidential and personal information.
• Ability to remain calm and professional when dealing with challenging or difficult situations.
• Good telephone manner and ability to communicate effectively with patients from a wide range of backgrounds.

Desirable

• Previous experience working within a GP practice, NHS or other healthcare environment.
• Experience using primary care clinical systems such as EMIS or SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenfields Medical Practice

Address

12 Terrace Street

Hyson Green

Nottingham

NG7 6ER

United Kingdom

Employer's website

https://www.omsharma.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Responsibilities

• Welcome and assist patients and visitors in a professional, courteous and compassionate manner.
• Answer telephone calls promptly and deal with enquiries appropriately, maintaining a calm and helpful approach at all times.
• Book, amend and cancel appointments in accordance with practice procedures.
• Signpost patients to appropriate healthcare professionals, services and organisations where required.
• Process prescription requests and other patient enquiries accurately and efficiently.
• Register new patients and maintain accurate and up-to-date patient information.
• Ensure patient records and information are handled accurately and confidentially, in line with practice policies and information governance requirements.
• Receive and process administrative requests, messages and correspondence.
• Liaise effectively with GPs, nurses, healthcare professionals and the wider practice team.
• Support the practice with general administrative duties, including filing, scanning, photocopying and data entry.
• Assist with the smooth running of reception and waiting areas, ensuring patients receive a positive experience.
• Deal appropriately with sensitive or difficult situations, escalating concerns to the appropriate member of staff when necessary.
• Maintain a high level of confidentiality and professionalism at all times.
• Follow practice policies, procedures and protocols, including those relating to safeguarding, infection prevention and health and safety.
• Attend staff meetings, training and development sessions as required.
• Undertake any other reasonable duties appropriate to the role and level of responsibility.

The Receptionist will work as an integral member of the practice team, contributing to a positive and supportive working environment. The role requires flexibility, good communication skills and the ability to prioritise and manage competing demands within a busy GP practice.

The successful candidate will be committed to providing high-quality patient care and will demonstrate a positive, respectful and professional approach to patients, colleagues and other healthcare professionals.

Person Specification

Experience

Essential

• Previous experience in a reception, administrative, customer service or healthcare setting.
• Good standard of written and spoken English.
• Basic computer skills and confidence using IT systems.
• Ability to work effectively as part of a team in a busy environment.

Additional

Essential

• Caring, compassionate and patient-focused approach.
• Reliable, punctual and flexible.
• Positive attitude and willingness to learn.
• Respectful and professional towards patients, colleagues and other healthcare professionals.
• Demonstrates a commitment to confidentiality and patient dignity.

Desirable

• Previous experience working within a GP practice, NHS or other healthcare environment.
• Experience using primary care clinical systems such as EMIS or SystmOne.

Qualifications

Essential

• Qualifications and Experience
• Previous experience in a reception, administrative, customer service or healthcare setting.
• Good standard of written and spoken English.
• Basic computer skills and confidence using IT systems.
• Ability to work effectively as part of a team in a busy environment.

Desirable

• Experience using primary care clinical systems such as EMIS or SystmOne.
• Understanding of NHS primary care services and the role of general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenfields Medical Practice

Address

12 Terrace Street

Hyson Green

Nottingham

NG7 6ER

United Kingdom

Employer's website

https://www.omsharma.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To work as an autonomous practitioner, responsible for the delivery of practice care services, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the patient population of the

Greenfields Medical Practice

. The advanced nurse practitioner will be responsible for a number of clinical areas such as health promotion, chronic disease management, health prevention, as well as supporting the management team in the reviewing of clinical policy and procedure.The following are the core responsibilities of the Advanced Nurse Practitioner. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Develop, implement and embed health promotion and well-being programmes

Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice to patients

Implement and evaluate individual specialised treatment plans for chronic disease patients

Identify, manage and support patients as risk of developing long-term conditions, preventing adverse effects on the patients health

Provide advanced, specialist nursing care to patients as required in accordance with clinical based evidence, NICE and the NSF

Undertake the collection of pathological specimens

Request pathology services as necessary

Process and interpret pathology and other test results as required

Maintain accurate clinical records in conjunction with extant legislation using primary care software

Ensure read codes are used effectively

Maintain chronic disease registers

Prioritise health issues and intervene appropriately

Support the team in dealing with clinical emergencies

Recognise, assess and refer patients presenting with mental health needs

Extended and supplementary prescriber, adhering to extant guidance

Support patients in the use of their prescribed medicines or over the counter medicines (within own scope of practice), reviewing annually as required

Contribute to practice targets ,QOF etc., complying with local and regional guidance

Liaise with external services / agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

Delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)

Support the clinical team with all safeguarding matters, in accordance with local and national policies

IPC training to be completed as part of the mandatory training and induction.

Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately

Deliver opportunistic health promotion where appropriate

Participate in the administrative and professional responsibilities of the Practice Team

Ensure accurate and legible notes of all consultations and treatments are recorded in the patients care record

Ensure accurate completion of all necessary documentation associated with patient healthcare and registration of the practice

Ensure collection and maintenance of statistical information required for regular adhoc reports and audits

Attend and participate in Practice Meeting as required

Undertake home visits to our housebound patient population for the purpose of assessment and treatment for acute or chronic conditions

Ensuring when significant events are identified, they are recorded appropriately on GP Team Net.

Person Specification

Experience

Essential

• Experience of working in a primary care environment
• Experience of working as a Nurse Practtioner
• Experience of prescribing and undertaking medication reviews

Desirable

• Experience of chronic disease management

Skills

Essential

• Requesting pathology tests and processing the results, advising patients accordingly
• Understands the importance of evidence based practice
• Broad knowledge of clinical governance
• Ability to record accurate clinical notes
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS / Systmone / Vision user skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure

Desirable

• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

Personal skills

Essential

• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilises resources
• Punctual and committed to supporting the team effort

Qualifications

Essential

• QualificationsEssential
• Registered Nurse
• Post graduate diploma or degree (Advanced Practice Qualification)
• Qualified Nurse Prescriber
• Minor Illness Qualification

Desirable

• Desirable
• Teaching Qualification
• ALS, PALS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenfields Medical Practice

Address

12 Terrace Street

Hyson Green

Nottingham

NG7 6ER

United Kingdom

Employer's website

https://www.omsharma.co.uk/ (Opens in a new tab)