Job description

Job responsibilities

The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Accurately detail information on patients records within the clinical system

b. Maintain and monitor the practice appointment system

c. Process personal, telephone and e-requests for appointments

1. Assist with total triage administration

e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

f. Signpost patients to the correct service

g. Initiate contact with and respond to, requests from patients, team members and external agencies

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into patients healthcare records as necessary

k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Support all clinical staff with general administrative tasks as requested

o. Undertake a broad spectrum of administrative duties commensurate with the role

p. Be an integral part of the general practice team

q. Act as a chaperone as required

r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

s. Support in the delivery of enhanced services and other service requirements

t. Undertake all mandatory training and induction programmes

u. Contribute to and embrace the spectrum of clinical governance

v. Maintain a clean, tidy, effective working area at all times

w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Person Specification

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in a healthcare setting
• Experience of administrative duties

Knowledge and Skills

Essential

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Clinical IT system user skills and the ability to record accurate notes
• Effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children
• Knowledge of and ability to work to key policies and procedures

Desirable

• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Good organisational skills
• Chaperone procedure
• Demonstrate personal accountability, emotional resilience and work well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gordon Street Surgery

Address

72 Gordon Street

Burton-on-trent

Staffordshire

DE14 2JA

United Kingdom

Employer's website

https://www.gordonstreetsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The post-holder is a GP Assistant or Medical Assistant.

The post-holder will report to the Practice Manager and the Clinical Lead, supporting the GP team to ensure the efficient provision of medical services and clinics by performing several more routine administrative and clinical duties. This will allow the GPs to utilise their own time more effectively towards greater patient focused activities.

Additionally, this role will support both the nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the entitled patient population.

Utilising the NHS Health Education England GPA Competency Framework, the post-holder working within general practice/primary care will provide capabilities within care, administration, clinical, communications and health records management.

Primary key responsibilities

The following are the core responsibilities of the GP Assistant in delivering health services. There may be, on occasion, a requirement to carry out other tasks and this will be dependent upon factors such as workload and staffing levels:

a. Provide support to GPs by taking patient history and baseline observations prior to the patient seeing the GP

b. Completing simple clinical observations / investigations as directed locally, such as dipstick urine, blood pressure, ECG and phlebotomy

c. Facilitate routine and 24-hour BP monitoring, advising patients accordingly

d. Carry out BMI checks as directed

e. Act as a chaperone as required

f. When trained, to support the GP with immunisations

g. Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.

h. Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes

i. Support the delivery of QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives

j. Support practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments.

k. Explain treatment procedures to patients

l. Develop and agree a personal development plan utilising a reflective approach to practice, operating under appropriate clinical supervision

m. Support GPs in liaising with external agencies such as helping to arrange patient admission while the GPs continue with the consultation.

n. Provide coordination and navigation for people and their carers across health and care services, working closely with Social Prescribing Link Workers, health and wellbeing coaches, and other primary care professionals

o. Undertake all mandatory training and induction programmes

p. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

q. Contribute to public health campaigns (e.g., flu clinics) through advice or direct care, including opportunistic health promotional programmes

r. Support patients to adopt health promotion strategies that promote healthy lifestyles and apply principles of self-care

s. Review the latest guidance ensuring the organisation conforms to NICE, CQC etc.

t. Be responsive to the changing needs of patients and service provision in terms of scope and nature of clinical practice

u. Prioritise, organise and manage own workload in a manner that maintains and promotes quality

v. To produce accurate, contemporaneous and complete clinical records

w. Support in the delivery of enhanced services and other service requirements on behalf of the organisation

x. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

y. Participate in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss event

z. Contribute to and embrace the spectrum of clinical governance

aa. Maintain a clean, tidy, effective working area at all times

Person Specification

Qualifications

Essential

• * GCSE grade A to C in English and Maths
• * Completed, working towards or the willingness to complete the HEE General Practice Assistant (GPA) Competency Framework

Desirable

• * Phlebotomy certification
• * Vaccination certification
• * Other clinical skills certification

Experience

Essential

• *Experience of working in a primary care setting
• *Experience of working within a higher admin function role in a GP practice
• *Experience of working in a healthcare setting

Desirable

• *Understanding and knowledge of healthcare provision in GP surgeries, QOF, Enhanced Services and national standards that inform practice (NSF, NICE Guidelines)
• *An appreciation of the new NHS landscape including the relationships between the practice, PCN and the commissioners

Knowledge and skills

Essential

• *Good organisational skills, enthusiastic and dynamic member of the team
• *Ability to work within own scope of practice and understanding when to escalate to GPs
• *Good clinical system IT knowledge (EMIS or SystmOne)
• *Ability to record accurate notes and records
• *Can process primary care incoming and outcoming documents; triaging according to need and filing where appropriate
• *Has a good knowledge of and experience using read codes to record accurate information in patient notes
• *Problem solver with the ability to process information accurately and effectively, interpreting data as required

Desirable

• * Good IT skills
• * Can effectively utilise resources to enhance their work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gordon Street Surgery

Address

72 Gordon Street

Burton-on-trent

Staffordshire

DE14 2JA

United Kingdom

Employer's website

https://www.gordonstreetsurgery.nhs.uk (Opens in a new tab)