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Goodheart Surgery

Care-Coordinator

Goodheart Surgery

Inner London, Greater London

GBP 13 per year

GP/General Practitioner

Job summary We are seeking a part-time care navigator to join our busy friendly reception/administration team, providing high quality of service to our patient…

16 day(s) ago

Goodheart Surgery

Care-Coordinator

Goodheart Surgery

Inner London, Greater London

GBP 13 per year

GP/General Practitioner

Job summary We are seeking a part-time care navigator to join our busy friendly reception/administration team, providing high quality of service to our patient…

16 day(s) ago

Goodheart Surgery

Care-Coordinator

Goodheart Surgery View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 13 per year

Posted 16 day(s) ago

Reference: A1982-26-0001

Job summary

We are seeking a part-time care navigator to join our busy friendly reception/administration team, providing high quality of service to our patients. 20 hours per week over 4 days. Must be flexible to cover annual leave and sickness cover.

You will need to be experienced in delivering high standard of customer care, have excellent communication and interpersonaL skills, be able to multi-task, and be a good team player.

Main duties of the job

Your main duties will include greeting patients and visitors to the practice, answering incoming calls ensuring all calls are documented and redirected accordingly. Give clear non-clinical information and signpost patients to approrpriate services, maintaining confidentidentiality at all times. Processing emails and letters onto the clinical system. liasing with the wider multi disciplinary team. Attend and contribute to practice meetings.

About us

Goodheart Surgery is a training practice with approximately 6350 patients based at one site within a purpose built health centre. Our team includes 3 Gp's 1 Gp registrar 2 practice nurses, 1 GP assistant, 1 healtcare assistant and supported by a full admistration and reception team.

We pride ourselves on excellent patient care and satisafaction, our recent CQC assessment rating was overall good with outstanding in caring.

Details

Date posted

09 September 2026

Pay scheme

Other

Salary

£13.03 to £13.25 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1982-26-0001

Job locations

Goodhart Road

Bransholme

Hull

HU7 4DW

United Kingdom

Job description

Job responsibilities

Greeting patients and handling telephone/email enquiries in a professional and friendly manner.
Booking, amending, and cancelling appointments using the clinical system.
Handling patient records, ensuring confidentiality and accuracy.
Supporting clinicians with administrative tasks, including medical coding and summarising records.
Maintaining high standards of accuracy when recording patient information and updating clinical system records during reception interactions.
Assisting with home visit requests by capturing relevant patient details and passing the information to GP.
Guiding patients who request private work or forms to the appropriate process and ensuring requests are directed to the correct team.
Supporting seasonal and operational campaigns by assisting with patient bookings and helping coordinate patient flow on the day.
Ensuring reception and waiting areas remain organized, tidy, and presentable, contributing to a positive patient experience.
Adhering to all confidentiality and data protection requirements, safeguarding sensitive information relating to patients, staff, and the practice at all times.
Reporting any equipment or premises issues promptly to management and recording them in line with local processes.
Supporting adherence to fire safety, infection control, and emergency procedures by participating in drills and maintaining required competencies within remit.

Job description

Job responsibilities

Greeting patients and handling telephone/email enquiries in a professional and friendly manner.
Booking, amending, and cancelling appointments using the clinical system.
Handling patient records, ensuring confidentiality and accuracy.
Supporting clinicians with administrative tasks, including medical coding and summarising records.
Maintaining high standards of accuracy when recording patient information and updating clinical system records during reception interactions.
Assisting with home visit requests by capturing relevant patient details and passing the information to GP.
Guiding patients who request private work or forms to the appropriate process and ensuring requests are directed to the correct team.
Supporting seasonal and operational campaigns by assisting with patient bookings and helping coordinate patient flow on the day.
Ensuring reception and waiting areas remain organized, tidy, and presentable, contributing to a positive patient experience.
Adhering to all confidentiality and data protection requirements, safeguarding sensitive information relating to patients, staff, and the practice at all times.
Reporting any equipment or premises issues promptly to management and recording them in line with local processes.
Supporting adherence to fire safety, infection control, and emergency procedures by participating in drills and maintaining required competencies within remit.

Person Specification

Qualifications

Essential

Educated to GCSE or equivelent
Strong communication skills
Attention to detail
Proficient in It systems
Excellent organisational skills
Experience in customer/patient care
Good Team working
Flexibility

Desirable

Knowledge of Systmone clinical system
Previous GP Surgery Experience

Experience

Essential

Same as criteria in qualifications

Desirable

Same as criteria in qualifications

Person Specification

Qualifications

Essential

Educated to GCSE or equivelent
Strong communication skills
Attention to detail
Proficient in It systems
Excellent organisational skills
Experience in customer/patient care
Good Team working
Flexibility

Desirable

Knowledge of Systmone clinical system
Previous GP Surgery Experience

Experience

Essential

Same as criteria in qualifications

Desirable

Same as criteria in qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.