Job description

Job responsibilities

Duties specific to role:

The duties and responsibilities to be undertaken by members of the Practice reception & administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager / Deputy and or Practice Manager, dependent on current and evolving Practice workload and staffing levels:

On occasion opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols

Maintaining and monitoring the Practice appointments system using SystmOne

Processing personal, telephone and electronic/online requests for appointments, visits and consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail (post and electronic) Using Anima.

Taking messages and passing on information

Filing and retrieving paperwork/electronic data

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

Working conditions

Frequent, prolonged VDU use

Time-pressured environment

High levels of accuracy and attention to detail essential at all times

Exposure to distressing situations and written material

Requirement to wear uniform

Job Description for all G DOC workers

The job description for all G DOC workers also forms part of your job description.

Person Specification

Experience

Desirable

• Work in a receptionist role
• Broad knowledge of General Practice

Skills

Essential

• If not already competent in SystmOne, Office & Outlook, willing and able to undertake training and develop competency.
• Ability to follow policy and procedure
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Excellent communication skills (written and oral)

Desirable

• Strong IT skills
• Competent in use of SystmOne
• Competent in the use of Office and Outlook

Personal qualities

Essential

• Clear, polite telephone manner
• Polite and confident
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Desirable

• GCSE grade 4/C or above in maths & English, or equivalent (if candidate does not hold these qualifications or a recognised equivalent, competency testing may be required)

Other

Essential

• Disclosure Barring Service (DBS) check

Desirable

• Evidence of continuing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

G DOC Ltd

Address

Lydney Health Centre

The Health Centre

Albert Street

Lydney

Gloucestershire

GL15 5NQ

United Kingdom

Employer's website

https://ghac.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties Specific to Role

Ensure medication management systems are safe and effective, liaising with GPs and managers as required.

Ensure that proper processes are in place for medication review, and undertaking medication review.

Undertake structured medicine reviews

Implement and embed a robust repeat prescribing system

Review and implement safe prescribing systems for vulnerable patients, improving compliance

Review and implement safe prescribing systems for patients suffering from drug and alcohol dependencies

Encourage cost-effective prescribing within the practice

Review all safety alerts ensuring the required actions are taken

Reconcile medicines following patients discharge from hospital or clinic appointments, or any other contact with a third party provider,

Review medications for newly registered patients

Review clinical reporting in SystmOne relevant to medicines management, and ensure Practice is meeting its contractual requirements and CQC standards, and achieving KPIs (e.g. QOF)

Design and run clinical reports & audits to support best practice, and implement any identified changes required.

Implement medication management policies and processes of the Primary Care Network

Liaise with pharmacy team colleagues in the Primary Care Network, and support the implementation of best practice in the PCN.

Liaise with ICB pharmacy team colleagues.

Ensure (in liaison with the lead GP and practice manager) that all contractual requirements relating to medication are met.

Support and advise pharmacy team colleagues, including trainees and dispensary staff.

Act as line manager to pharmacy team colleagues, including trainees.

Support the professional development of pharmacy team colleagues, including trainees.

The multidisciplinary team will work together to

Improve hypertension detection rates by overseeing the introduction of digital tools/pods in practice waiting rooms that link patient data to the medical records. These digital tools/pods will record blood pressure, heart rate and BMI in the waiting rooms, at the convenience of registered patients. Protocols will be developed that will ensure clinical safety and governance and enable abnormal readings to be actioned appropriately; patients requiring intervention will be triaged and reviewed by the most appropriate clinician, whether this be a GP or a pharmacist.

Develop and utilise a risk-stratified approach to conducting the hypertension management reviews on the hypertension register at the practices. Population health data and evidence-based guidelines would inform the development of a red, amber, green (RAG) clinical risk-stratified approach to hypertension management.

Improve the annual attainment of blood pressure readings within the target range set by national guidelines.

Improve the annual attainment of patients receiving lipid therapy for primary prevention of cardiovascular disease.

Review the management of patients across with coronary heart disease and conduct medication reviews to ensure medical therapy and lifestyle interventions have been maximised according to need.

Identify those requiring additional support to attend their appointments and provide accessible appointments in person, via telephone or via appropriate digital platforms and utilise communication methods appropriate for the needs of the patient.

Non-medical prescribing/independent prescribing

As a qualified non-medical prescriber (NMP)/independent prescriber (IP), prescribing will be undertaken within the scope of practice of the prescriber and in accordance with their professional code of conduct as set out by their own regulatory bodies and organisational NMP policy.

Working conditions

Frequent, prolonged VDU use

Time-pressured environment

High levels of accuracy and attention to detail essential at all times

Exposure to distressing situations and written material

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Description for all G DOC workers

The job description for all G DOC workers also forms part of your job description.

Person Specification

Personal Qualities

Essential

• Clear, polite telephone manner
• Polite and confident
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other

Essential

• Disclosure Barring Service (DBS) enhanced check satisfactory
• Evidence of continuing professional development

Qualifications

Essential

• Undergraduate degree in pharmacy, MPharm or equivalent
• Current registration with General Pharmaceutical Council
• Completed or prepared to undertake Primary Care Pharmacy Education Pathway, PCPEP

Desirable

• Independent prescriber or working towards it

Skills

Essential

• Excellent communication skills (written and oral)
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
• Able to plan, manage, monitor and review general medicine optimisation issues in core areas for long term conditions
• Willing to become competent in use of SystmOne if not already
• Ability to follow policy and procedure
• Able to identify and resolve risk management issues according to policy or protocol
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills

Desirable

• Competent in the use of Office and Outlook
• Strong IT skills
• Competent in use of SystmOne

Experience

Desirable

• Minimum of 2 years experience as a pharmacist, demonstrated within a practice portfolio
• Experience of managing a team, including direct reports
• Experience of General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

G DOC Ltd

Address

Dean Medical Practice - Coleford

Coleford Health Centre

Railway Drive

Coleford

Gloucestershire

GL16 8RH

United Kingdom

Employer's website

https://ghac.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties specific to role

• Clinical procedures (only to be performed once trained and assessed as competent)
• Venepuncture
• BP/Pulse Temperatures
• Simple dressings
• Urinalysis
• Ear syringing
• Collect and prepare swabs and samples
• Blood glucose monitoring
• Record ECGs
• Process blood samples for INR test analysis
• Act as chaperone
• Assist GPs and practice nurses with procedures
• NHS health checks
• Diabetic foot checks
• Immunisations (under supervision of prescriber)
• Support patients with management of long-term conditions
• Support patients with lifestyle advice and education

Other

• Stock control and management
• Supporting nursing team with infection prevention and control
• Checking, maintenance and calibration of equipment and fridges Preparation & maintenance of clinical rooms
• Maintain Cold Chain procedures
• Segregation and disposal of waste materials
• Decontamination of instruments and clinical equipment

General

• To undertake the procedures listed above
• To complete all associated documentation
• To mentor and train new members of staff (once fully trained in role)
• To be sensitive to the needs of service users whilst performing an invasive procedure.
• To maintain and ensure effective and efficient use of consumable equipment..
• To undertake all duties and responsibilities, at all times in compliance with the local policies and procedures.
• To behave at all times with courtesy and consideration to colleagues and service users.

Working conditions

• Frequent, prolonged VDU use
• Time-pressured environment
• High levels of accuracy and attention to detail essential at all times
• Exposure to distressing situations and written material
• Exposure to body fluids and needles
• Potential exposure to blood-borne viruses
• Requirement to wear uniform

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Description for all G DOC workers

The job description for all G DOC workers also forms part of your job description.

Person Specification

Personal Qualities

Essential

• Clear, polite telephone manner
• Polite and confident
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Experience

Desirable

• Work in a phlebotomist or HCA role
• Professional experience of healthcare

Other

Essential

• Disclosure Barring Service (DBS) check

Desirable

• Evidence of continuing professional development

Qualifications

Essential

• GCSE grade 4/C or above in maths & English, or equivalent (if candidate does not hold these qualifications or a recognised equivalent, competency testing may be required)
• NVQ Level II Health & Social Care or above
• Trained in phlebotomy

Skills

Essential

• Excellent communication skills (written and oral)
• If not already competent in SystmOne, Office & Outlook, willing and able to undertake training and develop competency.
• Ability to follow policy and procedure
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Must either be Hepatitis B immune or be willing to undergo an immunisation course

Desirable

• Competent in use of SystmOne
• Competent in the use of Office and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

G DOC Ltd

Address

Dean Medical Practice - Coleford

Coleford Health Centre

Railway Drive

Coleford

Gloucestershire

GL16 8RH

United Kingdom

Employer's website

https://ghac.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties specific to role

The duties and responsibilities to be undertaken by the Patient Service Manager may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Deputy Practice Manager or Practice Manager/Director, dependent on current and evolving Practice workload and staffing levels:

Management Duties:

• Supervision of the reception team and function as a whole
• Training of new reception team members in line with departmental/Practice policies and procedures, ensuring staff are comfortable and signed off to the appropriate level.
• Monitoring the Practice appointments system and bookings with appropriate training feedback to staff including, managaging the practice DNA rates.
• Monitoring Reception workload (including Tasks) and feeding back to senior management should the workload exceed safe levels.
• Providing support with planning and implementation of the departmental staff rota
• Attend Practice meetings where required
• Any other reasonable duties as necessary
• Reviewing 1:1s with all the Reception team.
• Ensuring appraisals are completed in a time orderly manner

General Duties:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Taking messages and passing on information
• Filing and retrieving paperwork
• Support with the management of online complaints relating to reception
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers via telephone calls, emails, website and text messaging systems
• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ambulance transport bookings
• Deal with general enquiries and complaints

Working conditions

• Frequent, prolonged VDU use
• Time-pressured environment
• High levels of accuracy and attention to detail essential at all times
• Exposure to distressing situations and written material
• Variable working hours by rota in some practices
• Requirement to wear uniform in some practices

Job Description for all G DOC workers

The job description for all G DOC workers also forms part of your job description.

• Ensure outstanding queries are explained and handed over to next shift, as necessary
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Experience

Essential

• Work in a receptionist role
• Broad knowledge of General Practice

Desirable

• Experience of managing a team

Other

Essential

• Disclosure Barring Service (DBS) check

Desirable

• Evidence of continuing professional development

Personal Qualities

Essential

• Clear, polite telephone manner
• Polite and confident
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Desirable

• GCSE grade 4/C or above in maths & English, or equivalent (if candidate does not hold these qualifications or a recognised equivalent, competency testing may be required)

Skills

Essential

• Excellent communication skills (written and oral)
• Able to manage team members effectively
• Competent in use of SystmOne
• Competent in the use of Office and Outlook
• Ability to follow policy and procedure
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

G DOC Ltd

Address

Pavilion Family Doctors

153A Stroud Road

Gloucester

GL1 5JJ

United Kingdom

Employer's website

https://ghac.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties specific to role:

The duties and responsibilities to be undertaken by members of the Practice reception & administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager / Deputy and or Practice Manager, dependent on current and evolving Practice workload and staffing levels:

On occasion opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols

Maintaining and monitoring the Practice appointments system using SystmOne

Processing personal, telephone and electronic/online requests for appointments, visits and consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail (post and electronic) Using Anima.

Taking messages and passing on information

Filing and retrieving paperwork/electronic data

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

Working conditions

Frequent, prolonged VDU use

Time-pressured environment

High levels of accuracy and attention to detail essential at all times

Exposure to distressing situations and written material

Requirement to wear uniform

Job Description for all G DOC workers

The job description for all G DOC workers also forms part of your job description.

Person Specification

Experience

Desirable

• Work in a receptionist role
• Broad knowledge of General Practice

Skills

Essential

• If not already competent in SystmOne, Office & Outlook, willing and able to undertake training and develop competency.
• Ability to follow policy and procedure
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Excellent communication skills (written and oral)

Desirable

• Strong IT skills
• Competent in use of SystmOne
• Competent in the use of Office and Outlook

Personal qualities

Essential

• Clear, polite telephone manner
• Polite and confident
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Desirable

• GCSE grade 4/C or above in maths & English, or equivalent (if candidate does not hold these qualifications or a recognised equivalent, competency testing may be required)

Other

Essential

• Disclosure Barring Service (DBS) check

Desirable

• Evidence of continuing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

G DOC Ltd

Address

Blakeney Surgery (Dean Medical Practice)

Millend

Blakeney

Gloucestershire

GL15 4ED

United Kingdom

Employer's website

https://ghac.co.uk/ (Opens in a new tab)